Flow Hyundais service department is wonderful! We have taken our 2014 Hyundai Sonata there on two separate occasions and both times have got top notch customer service! Matt and the service department are so knowledgeable about anything going on with your vehicle. They are also so nice and cordial! Definitely a 5 star dealership with a 5 star service team!

I had a great experience buying a car at Flow. The staff was very nice especially my salesman Dylan Wilcox. They were able to help me find and get a more than fair deal on the car with exactly what I wanted. They then worked hard to find one from another dealership and went all the way to Myrtle beach to find the right car for me. This was outstanding customer service and a great environment. I would recommend this dealership to anyone.

We just bought a new Santa Cruz from this dealership. Overall experience is depressing… No one even offered a water to us when we arrived. Also they got our address wrong in the document and refused to correct it (“This is fine and won’t affect anything” they said, I suppose we will see). Then, once we were done with the paperwork they just gave us the keys and told “car is in the parking lot”. Nothing like “congratulations” or “here are the cool features of this vehicle”… Besides we had to pay 1000$ more than the asking price/MSRP, because of the “high demand” on this trim…And beware: 45000$ “Limited” Hyundai doesn’t even have floor mats in it and you will have to pay 200$ to get them. But it does have a 400$ cargo net and first aid kit which they cannot remove from the price because “it’s on the sticker”. Lastly while I was making a down payment the manager won’t stop eating pizza….Overall I don’t recommend this dealership to anyone, better go somewhere else.

Previously, I rated this dealership very high... it exceeded my expectations at the time, however, now 5 months later Im submitting this 1 star rating and would rate no stars if I could. Apparently, the paperwork for my trade in was not signed correctly and they are still sending me out documents that need to be signed and mailed back. Once I send back the completed documents they have to resend for some reason or another. This is because of their lack of communication and overall lack of organization on their end. I do not appreciate the call I received today stating that the GM Richard Berryhill has tried to reach me repeatedly, when he in fact has not. The outright ugliness of this call, as if I have failed to do my part is unacceptable. I would not recommend this dealership because of the lack of them taking ownership for their mistakes and for Richard, blaming the customer for his mistake. If you manage an establishment then you should in fact make sure that you are timely, consistent and not lying about your customers. I will be making a formal complaint about the leadership managing this dealership.

I did not purchase a new Hyundai from flow but I have had my 2017 serviced here. Very organized, friendly and professional. I plan on swapping out my 17 in 22 and this is definitely my first stop when I do.

My wife and I have never had a car purchasing experience like our recent one at Flow. It was so laid back and organized that we were out the door in our new Elantra in about 2 hours, including the test drive. Everyone was super friendly and it was completely free of intimidation or pressure selling. Dylan Wilcox was our salesman and he was very professional, courteous, knowledgeable, helpful and made sure that our questions were answered and that everything was done correctly. I HIGHLY recommend Flow Hyundai, even if you have to drive a bit to get there.

Excellent customer service. Prompt, and thorough. Easy of making appointment that worked for my schedule was great. The service managergoes over what was done to the car and what should be done next,. Keeping my car up to tip top shape. I never feel ripped off when I go there.Offers beverage, lounge area, restroom, even at almost closing time. Overall great experience every time.

Just bought a car from Flow Hyundai in Statesville and got a great deal and awesome sales service from Tyler Basenback. Crystal clear transparency when it came to the price and Flows services.Very accommodating to my purchase needs and just plain down to earth.My family will be buying our next car from you in 2 months. Thank you Tyler.

While the service on my car is very good and the inside of the dealership is very nice, I do have an issue with being asked to sit outside on a wall because I can’t wear a mask. I do understand that the dealership has the right to ask me not to remain inside but what I was offered was in my opinion not good customer service. Also mind you I bought my car during peak of Covid and they had no problem with me being inside with no mask when they wanted my money.

Purchased a new vehicle from Flow Hyundai of Statesville, and couldnt be happier with the sales process, and the ease in working with Tyler and the rest of the team there. Zero pressure, fair deal on both the new vehicle and my trade, and the transaction was quick and error-free. I would highly recommend these guys for your next vehicle purchase.

My wife and I were in the market for a 2021 Palisade, and to be honest Flow was not even on our RADAR, but after being lied to at Lake Norman Hyundai and ignored at Modern Hyundai we gave flow a shot. Upon walking onto the dealership we knew this was a different kind of dealership. We were greeted and asked how they could help, when we informed them we were gathering information on the Palisade, they pointed them out to us and said if we had any questions to let them know.This was the first and only dealership that did not stalk us the entire time and let us look and gather information on our own. We asked for some particulars on one model and they explained them and asked if we wanted to test drive it. Again, unlike the other dealerships they let us test drive ourselves and did not tag along.Upon returning they asked if we had any questions and would we like to work some numbers. We told them we were not buying that day, which was fine by them. The were absolutely genuine and zero pressure. We went back and forth and we feel our trade in was fairly appraised and we got a great deal from them. In fact, our trade in was valued higher than other dealerships had appraised it and they gave us a great discount to boot. Lake Norman Hyundai had told us for the same car we would have to pay them minimum $2,000 OVER sticker.The next day after sleeping on it we went to Flow and did the paperwork to purchase a 2021 Palisade Limited. Flow has made a customer for life!

The General Manager, Richard Berryhill, went above and beyond to help me get the perfect vehicle. He actually personally called me on his day off to assist me. Big thank you and highly recommended - Richard is professional, kind, and down-to-earth - he truly cares about his customers.

I had been looking or a Hyundai Palisade on either SEL Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, its a bit of hit and miss every time I inquired from various dealers.What stands out with this dealership, through the professionalism of Mr. Richard BerryHill is that, they are not just keen on selling cars, but also, they ensure that they have established a relationship with their potential clients. With all the dealers I have communicated to regarding my search, it was only Richard who had accommodated me in a way that looked into my needs/requirements and focus on that. As the specific vehicle is not on their lot, he went out of his way to look for that vehicle and eventually I ended getting the exact vehicle that I have been looking for.It was a smooth and straightforward transaction and I can highly recommend Richard to those who are looking to buy a vehicle. I already informed my friends and they are keen to explore Flow Hyundai Statesville. . . . .

Recently purchased a vehicle from flow hyundai in statesville and was extremely happy with the care and service my wife and I received. Tyler was the person to help us and he was very professional and also made the experience easy, comfortable and fun. Would definitely recommend purchasing a vehicle from Flow and they will be who I go to if I need vehicles in the future!

Tyler Basenback was extremely helpful and informative during the car buying process! We are in love with the car and service we recieved! Thank you Tyler! 😊

Brittany and Richard get all 5’s. They went the extra mile to get my family in a 2021 Palisade. I drove over an hour to purchase from them and I would without a doubt do it again.

Excellent service department. Friendly staff. Knowledgeable and efficient. Very clean faucility. Nice that they take photos of your car prior to any service work is done. Social distance in place. Mask required.

Matthew and Sean are great service advisors, they dont try to BS you on when repairs need to be made. Theyll provide a loaner car if something happens that requires extended work.When I picked up my 16 year old vehicle, the outside was cleaned well enough that it could be put on a used car lot despite its imperfections. Im very pleased with the service Ive received.

BEST SERVICE DEPARTMENT I HAVE EVER DEALT WITH. FRIENDLY AND KNOWLEDGEABLE STAFF

Told me one price on the phone for service and a much higher price when I arrived. After an unpleasant exchange they backed off some but not totally. Later tried to charge me more for a service than quoted again. Service was overly expensive compared to other mechanic shops. It took 3 days to do the service that should have taken 1-2 max.

Dealing with Brett and his team at Flow Hyundai was seamless. They worked out a deal without all the run around that we had experienced at Lake Norman Hyundai and in less than 24 hours we signed papers on a 2020 Sonata. I highly recommend working with them on your next purchase.

We recently purchased a new Hyundai Palisade from Charlie at flow Hyundai. The entire process was painless, Charlie was a real professional and we did not feel pressured to make a quick decision. He worked on our schedule, stayed late several nights during a test drive and through final delivery. My wife loves her new Palisade! Can’t thank Charlie and the team at flow Hyundai enough for the amazing experience! Recommend this dealership to all my friends and family!

We had an awesome experience with Gary, Bret, and Charlie at Flow Hyundai. We handled most of the deal virtually and were in and out of the dealership in less than 45 minutes with no surprises. I’ve never had such an easy and trouble free experience. I would highly recommend them.

I purchased a pre-owned 2017 KIA Sorento from Tyler at this location back at the beginning of the year. He was great to work with, very knowledgably and patient since it had been 20 years since I bought a newer vehicle.

Dont buy a Hyundai. Mine only has 60,000 miles and its already costing me an arm and a leg to keep it on the road. Even though my warranty is for 100,000 miles, every month when my check engine light comes on, its an issue not covered by the warranty. Also, if they believed in their own product, they wouldnt charge you $90 just to check.

We recently purchased a 2020 Hyundai Palasade from Charlie Stefan at Flow Hyundai of Statesville. Charlie and the entire team at Flow Hyundai was extremely professional and very knowledgeable of the car model. They offered to bring a vehicle to our home to test drive, and when that vehicle was sold, they found another one for us. They were not overbearing but treated us with respect and we felt like valued customers. We received a great price for the new vehicle and Charlie followed up after the purchase to make sure I didn’t have any additional questions or concerns. They introduced us to the service team and made sure we felt comfortable with the vehicle and any service needs for the future. If there were more than 5 stars I would give them a higher rating. Compared to other dealerships in nearby towns, they win hands down! Great work Flow Hyundai of Statesville.

The level of service at this dealer is nothing short of exceptional. Sean and Matt will go above and beyond for their customers.They are far and away better than other dealers in the surrounding area. I would recommend Flow Hyundai of Statesville to anyone in the local or extended area.

If you are in the market for a new vehicle, this is the place to be. Started my search 2 weeks ago with Lake Norman Hyundai. After a week of phone tag, (they were always busy or away from their desk) I finally was fed up. Contacted Flow, and was immediately reconnected with the General Manager, who started right away on my trade. Got a call back within the evening, and before lunch the next day was given an out of this world deal that I couldn’t turn down. Flow gave me a substantial amount more for my trade than what Lake Norman was offering, and calculated my payments where I had requested. Signed the papers on Monday, and within an hour I was trained on the new technologies Hyundai was offering in my new ride, and drove off the lot. Was contacted today to make sure I was still loving my car, and I most definitely do! Go see Charlie and Brett at Flow Hyundai of Statesville. You won’t be let down!

Sean and the whole service team here are great! I just had my Santa Fe in to have the A/C fixed and they quickly diagnosed the issue and ordered the parts necessary to do the repair. I would highly recommend!

I cannot speak highly enough about Flow Hyundai of Statesville!Looking for a car for our new family, my wife and I were recommended to check out this dealership.Brett and Charlie were very helpful in finding the exact car that best suited us. They made the buying process so simple and even delivered the car to our house. My wife and I felt very safe during this process with the pandemic going on, they made every accommodation they could and took all necessary precautions.I’d give 6 stars if I could!

Sean and the guys in the service department are great! Any time I need to get my cars serviced I can call and they get me in and out in a timely manner but with wonderful service. We will continue taking all three of the Hyundai’s in my family to Sean and his service department!!

I’ve never had a car buying experience that was this fantastic in my 52 years of life!!! The Hyundai team was so thorough & transparent from start to finish- zero stress!!!Super friendly, only gives you what you are asking for- no pushing or haggling. Very professional team- I would highly recommend to purchase here!

Fiancé bought a used BMW X3 from here. Tyler was her salesman. The vehicle came with one key, with the remote being a part of the key. He told her the remote part was dead because it hadn’t been driven and it would charge in the ignition with inductive charging on the way home. 10 hours of driving later, it hadn’t. Both she and I made contact to get the key issue resolved, since it was the only one. Tyler said to have me take it to Advance Auto. After they tried, almost busting the key apart, they told me they couldn’t do it. A quick YouTube video showed me that the Service Dept had to do it because the battery is spot welded in. Or I could try it and cross my fingers I was a natural. She and I both contacted Tyler at various points and were then told to have the Service Dept do it. A quick call to the Service Dept had me told that they couldn’t do it, and I was forwarded to FLOW BMW, where they quoted me $275 for a replacement key instead. Again, we informed Tyler that his info was incorrect. After a day or two he said to tell FLOW BMW to bill it to FLOW Hyundai of Statesville. So, again, we call FLOW BMW, where we are told that Tyler has to have a work order sent there, and normal people off the street can’t request bills to be sent anywhere. Which, by the way, this is common sense. Fiancé contacts Tyler about a week ago to straighten, and has yet to receive any response at all.She bought this car over a month ago, and has spent the entirety of ownership making contact with various FLOW entities to have an item fixed, when she was explicitly told when buying the vehicle, that it wasn’t a problem. Now they’re ignoring communication.Also, she was told when signing papers that the only difference between paperwork and vehicle would be the mileage, since he’d driven the car to get gas after printing apparently. No big deal, until we go to drive it home and there’s a 300 mile difference on the Odometer. Maybe they had to drive it to Atlanta to get gas and tow it back due to company policy. It wouldn’t make sense, but neither does ignoring customers.

Brought my Tacoma here today for an oil change/tire rotation and this place is awesome! Extremely clean facility with a wonderful vibe. Staff is welcoming and very professional. I will definitely be back! Bring your vehicles here for a fun. fast and easy experience!

I brought my 2018 Hyundai in for 60000 mile service; was treatly very friendly and professionally, and the staff answered all my questions. My service was going to take longer than expected (due to items that needed to be addressed, and they informed me so I could choose to wait or return later in the day. Showroom/waiting area is very clean, and appropriate Covid measures being taken. I would definitely return here, due to reasonable costs, friendly personnel and convenience.

Cannot thank Richard Berryhill and Brian (service technician) enough for their exceptional customer service and expertise when it came to some service/repair work on my wifes vehicle. Richard and his sales staff are all extremely welcoming and friendly. They offer great deals on the entire Hyundai line up. Furthermore, as in this recent case, my wifes car needed some work done, and Richard again, connected me with one of his service technicians, Brian. Brian was friendly, honest and extremely knowledgeable about the best fix for our car. Long story short, my wife and I bought a Mazda CX-5 prior to being introduced to Richard. It is only a couple years old, but needed some repairs after a botched brake job (performed by someone else). I took it to Richard for a second opinion b/c our local Mazda dealership quoted us $1,100 in repairs and replacement parts. Brian was able to diagnose the REAL problem as being with the computer and not the actually parts, saving us hundreds in replacement part costs. Brian was able to reset some things and we were on our way! I will always trust these folks with my current vehicles and I will not hesitate to contact Richard in the future when we are ready to upgrade and join the Hyundai family! Thanks so much guys!

Awesome experience at the new Flow Hyundai in Statesville. Lily helped us from start to finish. She was very patient with me as I had wanted to test drive many cars. It was an easy no haggle purchase. Lily didn’t bombard me with emails and phone calls as I took a week to make my decision on which car I wanted to purchase Differently my easiest car purchase ever!!! Will return to the dealership for my husbands next car purchase. Thanks Lily and Flow Hyundai for a great car buying experience.UpdateFlow Hyundai Drop the ball after our purchase was finalized. Once we walked out the door no calls were returned. when I tried to track down the car title for the car I purchased from them I was told pretty much that it wasn’t their problem it was mine. I paid for the car in full on April 7, 2020 and as of today 7/1/2020 still no title. I traded a car in and Signed the title right over to them but for me to get my title I have to find it myself. The worst part about it I was told twice by Geri at flows office and once by the Sales manager Josh that they would find out about it and give me a call back, never got any of the 3 calls promised. So once you drive the car off the lot at Flow Hyundai the great customer service goes out the door. Again, yes I’m upset that my title has still not arrived and so I can’t sell the car for a pick up I want to buy. But worse then that is the lack of caring to return a customers call. Sorry flow Hyundai I won’t be buying another car or truck from you.

Very nice dealership and service dept.

Brought my 2017 in with a critical running issue. They identified the problem and recommended a solution right away. That work was completed in a timely manner and I am now enjoying worry free driving. Bryan was very friendly and professional throughout the whole process, a real confidence builder.

AMAZING service and GREAT follow through! From beginning to end! Got a call that my car that I had towed in was not salvageable, then another call within 30 mins that there was a vehicle available in my price range! Richard and Sean along with everyone from front desk to shop made sure that I was taken care of. Wouldn’t dream of going anywhere else!

Matt was great. The service here is wonderful!!

The guys their have excellent customer service skills and value their customers.

I was having an odd noise coming from my engine bay last month so I thought Id give this new dealership a try. It took ten minutes to even be greeted and once I was I feel like I wasnt being taken seriously. Shawn didnt seem very interested in listening to my issue and instead went to get a mechanic to ride along with me. During the ride the guy was very short and rude and was talking down to me saying he couldnt hear anything. So I left embarrassed and with my solution to my problem. I took it to another local Hyundai dealership and guess what?! I had a bad engine bearing and they replaced it for me for free under warranty. Its a shame I had to travel out of town to get me service done, and I will be sure to let everyone know of how poor my experience was.

After my daily driver needed to be replaced, I started my car search here at Flow Hyundai of Statesville.Test drove several vehicles there and also at several other dealerships. I then returned and purchased the first one I tried out ...a 2017 Hyundai Santa Fe Ultimate :-)Want to thank Charlie, Lilly, Josh, and the rest of the staff for their kindness and helping make my “new to me” vehicle purchase run so smoothly!

Took my wife car here to get fixed & long story short it was not fixed, but they reached out to me to me to resolve the issue and I’m very satisfied.

Great service. Wonderful employees. Im glad I chose flow hyuandi to purchase my vehicle. Would definitely recommend this dealership.

The folks at Hyundai of Statesville are committed to treating you like FAMILY! We felt well taken care of every step of the way. My family and I were driving through Statesville on our way from the mountains back to Charlotte and arrived at the dealership 5 minutes before they closed to take a look at a car we had our eyes on. They stuck around and served us with excellence and turned around all the details of the info we were looking for in no time and we were out of there in 30 minutes!The rest of the details we handled via email, text and phone pretty seamlessly. Shauna was excellent and personally delivered our car to us at our home. Joseph sets a high standard for the way he runs the store and leads by example. All around great place to do business with and would 100% recommend these folks to anyone in search of a smooth car buying experience.

Buying experience was a quick and easy process. Tag not so much! Thanks to Charlie we finally have that issue squared away. He deserves a promotion..... Lily is also awesome.

In a panic we took our car in, thinking it was done for! After a quick check Sean and his amazing team found out there were a few minor issues with the car. They quickly repaired the vehicle, keeping us updated on the progress as they worked.They provided us with quick reliable service, our car is running better than it has in years!Thank you!!!!(Ask for Sean!!!!!)

I just got my brand new Tucson here! The staff was very friendly and helpful. My experience was stress free. I enjoyed working with Lily. Thanks for everything!

Had a great experience. They where very upfront and truthful

Excellent service! Work was done timely and staff was very courteous. So happy there is a Hyundai in Statesville and not have to drive all the way to Huntersville.

This dealership as a whole is an amazing dealership. I was able to talk to the general manager of the establishment and work with them closely enough to get a great deal. I also can not exclude the fact that Lily, Glen and Joseph were all amazing people that were able to answer all of my questions and much more. This will have been my 3rd car purchase and they really helped me pull a dream vehicle. Only because of the professionalism and people that look out for your best interest. Never once in the entire time I was there did I feel pressured that I needed a new vehicle. They even told me to go home and think about it.Thank you guys so much!(P.S. I got a Hyundai Tucson Sport)

Great Experience. Will definitely go back again

Hubby & I got qualified for 0% interest so we traded up! 2019 Hyundai Tucson Limited! Classic Hyundai of Statesville took great care of us! The sales team went above & beyond to get us a great deal!

This team made buying my new car so easy. They were very friendly, genuine, up front, and made the entire process so easy.

I can only comment about the service department personnel. In my opinion should be considered the gold standard by which other dealerships should try to emulate.

Thank you Flow Hyundai for the service on my 2019 Sonata. Friendly, clean and fast service.

Just bought 2020 Tucson.Hassle free very friendly staff.

Would hughley reccomend bringing your vehicle here for any type of service needed. The staff that runs the service department, is extremely professional and they offer a very quick turn around. They have some state of the art equipment in the back to assist them in making sure everything turns out top notch. Extremely clean waiting area if u choose to wait while being serviced. Two thumbs up and 5 star rating from me

We had an issue while on vacation with our Hyundai. From the service department to the salesperson our experience couldnt have been any better. Big thanks to everyone including the GM!

Easy to make an appointment. Friendly and did a great job.

Bought my Tucson here and have had service done as well and I have had wonderful experiences with the staff and service. I would recommend them to all my family and friends.

Purchased my new sonata, great environment wonderful service would recommend to anybody! :)

Sean Richardson and Brian Hayes are great people to work with. Very honest and helpful.

Very nice & helpful staff!!! Lily & Brett are great to work with! Thank you so much!

I bought my new car here today and am very happy. Thank you Glen, Brett and Lily and everyone else!

Pleasant to work with. Very happy with my pre-owned purchase.

I had a wonderful experience purchasing my new Hyundai😎Great staff - Thank you❤️

Friendly knowledgable staff..covered every detail of my new Santa Fe, introduced me to their maintenance personnel, Charlie and Lily are exceptional!!!

Charlie helped me with my purchase and I have nothing but amazing things to say!! I had an amazing experience with this company and the people and I will recommend them to everyone I know!

Most enjoyable car buying experience Ive ever had!!

Beautiful dealership, great customer service Glen and Lily made buying a car and easy and stress free experience. Would highly recommend them for all your Hyundai car needs!

I had a great experience working with Lily and Brett while getting my 2019 Kona. I apprciate their straightforward selling approach. I left with a great car, great deal, and wonderful expereince.

Best car buying experience i have ever had

Friendly people and Beautiful location!! Thanks for your help today

Wonderful customer service.

The dealership does not have a locale phone number to schedule appointments. Calling the 1-800 Hyundai number is a waste of time as they do not answer. As a customer, how am I to schedule service? Why would anyone want to do business with a company that doesn’t have a way to contact the company locally?