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Got Fixed Phone Repair
13696 Southcove Dr, Sterling Heights, MI 48313, United States
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Got Fixed Phone Repair
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Pa
Review №1

Went to get my daughters back glass fixed on her iPhone. Very unprofessional. Glass was fixed for $100, there was glue left around the edges …but the main problem was that the speaker phone & front facing camera stopped working. Took it back for them to fix. Kept our phone for 6 hrs. Called to check status & was told they were too busy to look at it yet. Then tried to tell me it was a soft ware issue. All I know is phone worked when we brought it, then after their repair work to the back glass…now we have a disfunctional phone. They literally were googling on my daughters phone as to how to fix it as we saw their web searches on her phone when we got it back still unfixed. They clearly don’t really know how to fix phones & are unprofessional & laughed at me when I suggested something occurred after their repair work. After looking closer, the microphone is completely gone off the back of the phone & somehow it probably got broke when they replaced the glass . We won’t be going back there & don’t recommend anyone going there as well, now I’m going to have to go straight to Apple to try to get this repaired for my daughter . Single mom who is now out $100 for the back glass repair, plus whatever more I have to pay to fix the new problems we now have after bringing her phone to this store. Don’t recommend. Would give zero stars if I could & I never do reviews, but this was so awful that I decided I had to do this so others don’t end up losing money and getting low quality service .

Ni
Review №2

I am very pleased, my iPhone had crack screen and button wouldn’t read finger print, I got it fixed here very affordable and quick service! I would definitely return here. Thank you!

er
Review №3

Great experience! Fast and great quality product! Can definitely tell the difference in quality from a previous repair!

Le
Review №4

Great service, quick repair time, and great prices! Definitely recommend coming here for a quick and reliable fix

An
Review №5

The service was excellent,I had brought my iPhone 8 Plus in due to a white dot on the screen from me previously fixing the speakers on it which he swiftly figured out was just a screw that I had left under the screen and he fixed the whole thing for free while other stores would have had me replace the whole screen for $50. Excellent five star and honest service 👍👍👍👍

Da
Review №6

These guys acted quickly to get my phone turned around fast. They installed a screen that turned out to be bad and they quickly got a good one sent and got it back to me the same day. I would use them again for sure!

Lu
Review №7

Even one star is to much for this store. The only thing they know is to repair screens and brake everything whats on the board. I do not recommend to nobody.

Cl
Review №8

David fixed my sons iPhone in no time. I am so pleased with his service he provided towards us

Br
Review №9

Screen installed was faulty and too sensitive. Refused to replace under sham warranty.

Ro
Review №10

I spent 100$ for a screen repair. The first screen my wife bought home was cracked. Crazy a screen repair place does not know they gave me a broken screen. They replaced it alright, now if Im trying to make a move on my screen it goes rouge. When I messaged about it, they most rudely said you have a lifetime warranty you just have to simply bring it in. After to screens Im the one clueless. My phone is still broke, and all they have to offer is disrespectful comments. Get your phone fixed at a place that knows how to fix phones. And that are not rude.

Bv
Review №11

Helped me out a lot when I dropped a candle on my phone earlier that day, did the repair super quick and gave me a good deal. Would 100% recommend. Friendly staff, fast service.

va
Review №12

I do not recommend, very unsatisfied, went in to get my screen fixed got it fixed and got a new battery, same night my phone shut off and wouldn’t turn back on so i came in the next day and something was wrong with the battery, then a few days later my screen kept glitching so i had to go back in and they had to give me a new screen. A week later I had the same problem my screen keeps glitching won’t work and my battery is dying much faster than my old battery and my phone is dying at 6% when it used to die at 1%. so I called because I did not want to go in again for the fourth time and they said the manager will call me back and never got back to me. very unprofessional

An
Review №13

Fixed my phone screen and it was perfect like new.

Sa
Review №14

Blown away by the personal service I have just recieved from these guys, felt like they were family... fixed my phone ASAP and did an excellent job at that, highly recommend they use quality parts and give warranty on they’re work... A plus service, won’t disappoint!!

Sh
Review №15

Took my phone in there today for a new battery. David was extremely knowledgeable and helpful. Explained the difference of buying a battery that was a premium battery opposed to one off of Amazon that had no warranty and was made in China. He matched a price that I had from another company without hesitation. I will be recommending Got Fixed to anyone I know that needs to have a new battery or a phone repaired. Great Service and Great guy... Thank you...

Jo
Review №16

Jay and Sam were more than helpful! Needed a screen for my Pixel 1 and NO ONE, literally 15 different phone shops, had one in stock or could get one in a timely fashion. Jay went above and beyond, found a screen through his distributor, and went and picked it up for me so I could get it replaced same day. Theyre customer service is flawless and beat out most all the other places I called in regard to friendliness and overall giving a darn about my situation. Highly recommend!!

Ro
Review №17

I would recommend them every time.. reasonable prices and great work! I dropped my phone and my screen kept hitting digits, which locked me out of my I phone.. they knew exactly when needed to be replaced, and how to fix it .. without breaking the bank. Thank you guys. Finally got it loaded back up and it’s working great!

Di
Review №18

Went to Joe and Sam to repair my broken screen on my iPhone X. Joe and Sam had the best price and fixed my iPhone within minutes. My phone looks brand new now. They went above and beyond to make me happy. Not only were they the best priced, they also did the job with quality products and in a matter of minutes. I wouldn’t go anywhere else. Thank again guys for a great job done!!!

An
Review №19

They fixed my phone in 20 minutes the day before the fourth! Great people great hospitality! Would highly recommend

Wi
Review №20

Great service, fixed my iPhone screen in a timely matter. Also has great prices !

Ic
Review №21

They did an amazing job repairing my phone for a decent price compared to the other places! On top of that, they do the repair verry quickly, so you can have a perfect and almost brand new phone the same day you break it. I greatly recommend this place and thank the employees for making me feel like I can trust them with future phone problems.

As
Review №22

Called and spoke with a very nice man on the phone who said he could help me that day fix my screen. He even offered to come and pick my phone up to have it ready when I got off of work! Very fast, friendly pricing is awesome! Would highly recommend this place to anyone looking to get their phone repaired.

an
Review №23

Stopped into Got Fixed to repair my Iphone 8 with a shattered screen. Gentleman at the store was able to repair my phone in about 30 minutes. My phone is working great service is great and friendly very fair prices. I would definitely recommend this place. Thanks

Ke
Review №24

Guy did a great job replacing a screen protector - but sold be an iPhone that was supposed to be 128gb and it was only 64 - then it turned out to be a phone that was on a fraud alert with Verizon so I spent an entire day on the phone getting my account back up and running. They did give me a full refund on the phone though.Just make sure the phone works before you leave, if you buy from them.

De
Review №25

Stopped in recently and can not recommend this place more highly. the guy that replaced my screen Simon is very knowledgeable with 10+ years of experience and willing to answer any questions I had. My screen was repaired fast and for an amazing price. No reason to stop anywhere else!

Th
Review №26

Installed two screen protectors. Service was quick and price was fair.

Le
Review №27

Definitely recommend cheap prices and great service 👍

St
Review №28

Brought my phone in to get the screen replaced. They had it done in record time and the price was definitely very reasonable. I honestly would recommend them to anybody that need a phone repaired. I would definitely come back for any phone repair again.

Br
Review №29

Great work! Quick turn around! I highly recommend Got Fixed for all phone repairs.

To
Review №30

Best deal and service in town. Dropped off the phone, ate lunch with my kids and cameback to perfectly done phone. Speak to Jack.

Da
Review №31

I dropped off my phone here, but it ended up being a bit longer than we both had expected as they needed to order a new part for my phone. They immediately gave me a loner phone so I would be able to continue my daily life. They were quite apologetic when the part was taking longer than expected to get in (backordered), and kept me updated. I ended up having to go to another place who had the part on hand since I needed my phone earlier than expected, but they were extremely nice and professional about the situation. I would recommend them.

Br
Review №32

Very nice staff fast and affordable service definitely recommend!! :)

Li
Review №33

David was so helpful in fixing the screen on an xs max and cleaning up another xs max that would not Turn on. Very friendly! Appreciate the great customer service.

Be
Review №34

Drove by this phone repair shop today as I needed my screen repaired for sometime. I came in and got a quote on my iPhone 7 screen. They offer 3 quality screens (2 different types of aftermarket and a OEM premium screen. I chose the Premium screen which is the same as a apple screen and it was cheaper than what apple wanted. The other shop across the street charged me the same price as a premium screen for a aftermarket. Which made me very skeptical about going anywhere. They fixed my screen in 15 minutes and gave me a good deal on a case and screen protector. If I could I would rate this shop 10 stars!!! Thank you guys!

ke
Review №35

Changed the battery and the screen and very happy with the results. Very professional and expertise.

Ja
Review №36

Joe was so helpfull and knowledgable. So happy to have gotten my phone back in mint shape after i ran it over. Thought i would lose all my information. Fast reliable same day service!

am
Review №37

TOTAL RUNAROUND! They will do NOTHING for you if your screen replacement is defective and breaks. Even though there is a supposed 90 day warranty. It covers nothing. (except if you dont like the way it moves). If the screen is brittle and breaks, youre SOL. Within 12 hours, this screen broke when trying to put it in a new case. Called and Sam said he had to talk to his manager because he couldnt do anything. I sent an email with pictures (as requested). No call back, no response. Called the next day, talked to some girl who said she couldnt do anything. She would call the manager. Then, I went back today with broken screen and receipt. David said he couldnt do anything and he would talk to the manager. Remember when I said my first call to Sam resulted in him saying he would call the manager? According to their website, Sam IS the manager!! If you want a lesson in giving people the runaround, come here. It may possibly be the only thing you get out of it. Also, they advertise on Groupon. But when you buy a Groupon, you have to wait for 2 weeks to use it when THEY get paid by Groupon. What?! Who buys a Groupon weeks in advance in anticipation of breaking their phone screen? A sign on their exit door should say Hope for the best, because with this place, thats all you can do

je
Review №38

Got the best price and quick service, called CPR and Quick Phone Fix and neither could match the price here at Got Fixed Phone Repair thanks guys!

Ma
Review №39

Hands down five star repair store, fixed my screen and battery for less then any store in the area, really quick service.

Sa
Review №40

Quick honest service. Nice guys!! Fair prices..

We
Review №41

They got my phone right quick and made sure everything was good. And they made sure it was a good price.

Av
Review №42

Fixed my children IPhones back to new condition, best price I could find anywhere around! Fast and friendly service.

St
Review №43

Excellent all around. Fast service with the lowest price in town. They let me use their wi-fi while they fixed my phone in an hour. Highly recommended!

Da
Review №44

Truly went above and beyond. Was in from out of town and broke my screen. Fixed it quickly and delivered my phone to my hotel. Even called to check in it. Couldnt ask for better service.

Gi
Review №45

The gentleman that owns this place is very knowledgeable. He is very nice and I would go back. Be fixed my phone!!!!

Vi
Review №46

My phone was pretty busted up, took it here and my phone looks brand new!! Very good service and prices!!

Jo
Review №47

Great fast service,called Around the area and Got Fixed was the best price for my repair after calling 10 different places

Gi
Review №48

Got there to get an Asus phone cracked screen replaced. All good at the beginning, they took the job and AFTER looking for the part price/availability I got a 3 day maybe a week repair time because of the part shipping. I was ok with that but after 2 weeks without any call or updates I called and tried to express my worries only to get excuses (not a popular phone), jokes and funny answers from their (unprofessional) staff. Finally after 3 weeks they got the part and went to pick up the phone just to find out that the speaker wasnt working anymore (it was before the crack) they said that it was not possible to validate that it was working when the phone got in because obviously it had a useless screen. Anyway, they were going to check time and price for the part and let me know... a month later still no quote... but hey! They were eager to take my phone as a trade-in for one of the scratch and dent used phones they have...

Ge
Review №49

Great service, Sam repaired the iPhone screen while I briefly waited.

jo
Review №50

Professional, clean and inexpensive. Great prices on repairs.

Sa
Review №51

Dave was very helpful. Great price and very friendly!

ki
Review №52

Excellent service, got ahead directly to the store without a groupon. They charge the same price as on groupon

Za
Review №53

Great and fast repair! Appreciate these guys. And the prices I was given we’re the best ever

Ba
Review №54

Hey what you see what you say!!!! I came to this place here to get my phone repaired and this cat Simon what a respectful young gentleman helped in every way he could!!!! This is thee best store hands down I’ve ever been to thank you so much for you kind service heyyyy how bout it, I highly recommend this store this location ask for Simon he will answer every question you got and will make sure your 100 percent satisfied and a happy camper by all means!!! Thanks Simon for everything I’ll be sending you everyone I know who needs repairs and ect have an awesome day

De
Review №55

Excellent service, great conversation, & got two for the price of one! ;)

Ha
Review №56

The staff is very friendly. Very good service.

Ob
Review №57

Very very friendly store, I went in and they had my phone fixed the same day. One of my phone was not worth fixing because it was cost too much instead of them taking the money they told me up front. Please visit their store for your repair.

Ma
Review №58

Great service, reasonable prices, and friendly staff.

Ve
Review №59

Excellent customer service, I would recommend this store.

Ce
Review №60

Fast, friendly, affordable and professional service. This is my go to place when I need service.

Am
Review №61

Fast repair, good price!

Ma
Review №62

Took my phone in for repair and they messed it up even more. Got run arounds for few days and at the end no resolution. Ended up buying another phone on top of paying for their bad service. If you want to save your phone STAY AWAY FROM GOTFIXED.

Ja
Review №63

Best place to get your phones fixed. Good customer service!! I recommend this place.

Sa
Review №64

I went in with a iphone X and was really impressed with the repair it was fair price fast service and very friendly staff. Hopefully i wont need to come back, haha but i definitely will.

Je
Review №65

Awesome service and price. Didnt take long and they made sure everything worked properly..

Da
Review №66

Sam serviced my daughters phone efficiently

Tr
Review №67

Very knowledgeable and professional. Couldnt have asked for better customer service. 👍👍

Cy
Review №68

Quick service even better prices

As
Review №69

Best place to fix your phone always beats competitors prices and gives you the best deal

Ti
Review №70

It was good fast friendly service.

Iv
Review №71

Great service! In & out within 30 minutes

De
Review №72

Joe & Simon did a great job fixing my cracked Iphone 7 screen. Took less than 1/2 hour and priced right.

ka
Review №73

Got new glass iPhone XGreat job

Do
Review №74

Took in my iPhone 8+ for a water damage repair came out perfect I would recommend 100%

Jo
Review №75

Great service and cost. Saved me $300 over what Apple would have charged me!

Ke
Review №76

Fast service, great prices and even better customer service.

Am
Review №77

Great customer service

Ch
Review №78

This place was friendly, fast and helpful. Will come back if I have more issues with my phone down the line.

Ra
Review №79

Good service.

Th
Review №80

Great Service, fast and friendly!!!

Ma
Review №81

Fast and efficient, these guys are awesome!!!

Ar
Review №82

Quick

Information
28 Photos
82 Comments
4.7 Rating
  • Address:13696 Southcove Dr, Sterling Heights, MI 48313, United States
  • Phone:+1 586-566-9990
Categories
  • Cell phone store
  • Cell phone accessory store
  • Repair service
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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