Who likes going to the phone store? The answer is nobody. But that has changed for me!! Knowing I needed an upgrade I went to the Verizon at Sterling Heights and was greeted by the lovely Rhonda. She mete me with kindness and a sincere effort to help me. I can not begin to say how grateful I am for her professionalism and devotion to her trade. She guided me to a phone that was suitable to my needs and made perfect recommendations on accessories as well as reviewing my account. Then made all the transfers of my pictures, apps and contacts. Well done young lady! This is the only store I will now use. And kudos to management for hiring and training such a fine, kind and devoted employee. Rhonda, on a personal note, thank you so very much.

Unbelievably amazing service with representative Rhonda. This is by FAAARRR the best Verizon store let alone cellular service location in Metro Detroit to get your upgrades and issues taken care of! RHONDA RHONDA RHONDA!! The most polite, experienced and professional service rep in the business! She’s also very attractive 😉

I would like to share my experience at this location. The service was incredible. Staff was very helpful on explaining and showing me how to utilize my business account through Verizon. I’ve been with Verizon for years and nerve experience the service I was provided at this store.

This is the only Verizon store l will go to. I have been going here for years and they always so helpful. I have been to other stores in area and just treated as a number. the staff is always friendly and knowledgeable!

Had a great interaction here. I own a business and was never told I didnt have business pricing until I visited this location. Decided to get a get device as well.

The store manager Kris I great! He was very patient and is very intelligentl. He was also alone assisting 6 customers. He managed to assist everyone! I love this kind of customer servic.

Kit was a Knowledge worker. Did a great job helping us port a line from AT&T into our current account with Verizon. Thanks.

We had the best service there. We got there late and they stayed past closing hours to make sure our two new phones were set up properly. They definitely went above and beyond. I highly recommend this Verizon store!

I came into this store and Cindy helped what an amazing representative. She got me the best plan got me the best phone. She was excellent she transferred everything on my phone she helped me create a new apple ID because another store added one and I had no clue what the password was she was so pleasant she took the time to do everything for me. I will recommend her to everyone she is the BEST!!!!!!!!!

Chris was very helpful, took care of all my needs. Appreciated his time. The other gentlemen working there were also helpful. Was a very pleasant experience!

Store manager Kris is great he took his time and helped me. Set me up with my new device and I love it. I highly recommend Kris.he k ows how to go the extra mile!

Fadi at this store location was a great help getting my new phone activated and assembling my phone cover and protective glass for me. I truly appreciate his pleasant personality and all his assistance. Thank you Fadi for your help.

Best experience in getting a new cell phone. Stephen, my salesperson was very knowledgeable and took his time explaining all options about the phones available. He was personable and polite with a great sense of humor. I highly recommend Verizon Wireless as my carrier of choice.

Kris the manager was awesome. He went above and beyond to resolve our issues. Great leaders never settle. He encountered some road blocks with our account but never gave up. Which led him to a device that fixed my problem. I highly recommend Kris and his team in sterling heights!

Wonderful friendly service; Sam and Fadi were very helpful in getting us connected with two new phones on Saturday. Merna was helpful in answering our funny questionlike what is the cloud? would recommend this location to friends and family for sure!

Helpful over the phone and in the store. Good location. Knowledgeable sales people friendly staff. Bought the phone that suits my needs and budget

Went in to switch from Sprint to Verzion & couldnt be happier. The service we received from Chris & Fadi was the best. Had no problem with transferring information over to our new phones. Thank you both.

Great service and product selection.. Fadi was extremely helpful and courteous

I loved the service my dad and I got here from Savio. He took great care of us and made us feel as if wed known him forever. Great guy, great place, great deals!

I had this guy joe and he was so nice and helpful and helped me get a brand newiPhone 7! For only $65!!!!! He went above and beyond and has a lot of people skills and was very knowledgeable with devices I highly recommend this place to people who want a good plan

Great people there! I am disabled and Fadi went out of his way to make sure I was comfortable and was waited on immediately. Highly recommend this store!

Store manager Kris is great . Very helpful. His team is also great. They treated us like royalty!

Great service. See Aaron and his team

This is an unofficial Verizon store. They couldnt pay my bill for my prepay Verizon phone. I had cash and wanted to add a month to it. Pretty basic stuff. An official Verizon store did it for me without having to even go to the counter. I gave them an extra star because I feel bad for them because they are so nice.

I am soooooo happy with the Verizon service at this location. Easy in and out service with the best representatives ever. Their knowledge of the products and service plans is extensive. Thank you to the manager who always knows the answers.

I went to Verizon on 17 and Mound and I am SOO impressed with the customer service and extra help that they provided me. I have been to a few other Verizon stores and have never been this happy. Cindy and Fadi went above and beyond to help me and made sure things would go smooth. They even transferred ALL of my apps, texts, contacts, pictures/videos to my new phone!!! They are the BEST!

Everyone was thorough and answered all of my questions and concerns

Always helpful and patient with customers, they always freindly welcoming customers. I recommend this store to everybody and I always recommend it to my friends. Verizon is the best cellphone company.

What great people .... Very Helpful ... Went Above & Beyond their way to help me out... Even stayed open past hours!!! :-) Cindy..... Fadi.... and John !!!! Thank you!!! :-) I would Highly recommend them.... I will recommend them to everyone . Excellent service......

They were so knowledge I went in not knowing what I wanted at all, and the new guy Andy was so nice not knowing what exactly I wanted directed me to the manger and he hooked me up with everything I needed and I am very much enjoying my phone now

Excellent customer service. Joe, the representative that aided me that day was very knowledgeable, courteous, and patient. I highly recommend this Verizon retailer.

Fadi fixed my problem with my phone. He gave me great customer service. I will come back when ever I need help and when I need aanew phone.

Excellent place to do business! Friendly and knowledgeable, staff! Cindy and Fadi, what a great team.Very pleasant experience. This will be my Go-To place for future service!

Chris the manager was beyond fantastic. Awesome experience and will be doing more business with him.

Cindy and Fadi are amazing represenatives at Verizon 17 and mound. They Solved all the issues I had with my account. I would recommend them highly to family & friends. Great customer service.......... The best store we have ever been to......

Great customer service. Took the time to fix my problem. Totally recommend!!!

Pretty good service. See Aaron

Awesome service they even remember all my info and stuff so I can walk in and out real quick

They were truly amazing!! they go above and beyond to help you when you have problems with your devices. I would never go anywhere else they treat you like you are family.

My husband and I went into 17 mound store on Friday august 24 and was helped by Fadi.He is fabulous.He kind,warm,helpful,friendly and very knowledgeable.We have never been in your store but now wont go to another store ever as long as Fadi is there.He really deserves a RAISE!!!!Thank you again Fadi

I was very pleased with my service at Verizon Store on 17mile in Sterling Hts. The store personal is very helpful and friendly. Its a great place to do business.

Was amazing savio and fadi are very patient and knowledgeable on all productsIm older and they never got upset showing me how to use the tablet. I highly recommend the store.

Great exprience at this location. Joe and Fadi are very knowledgeable. I went from a flip phone to a smart phone. Joe and Fadi were very patient in walking me through the transition. Been to other Verizon locations and this is by far the best. Very courteous and patient.

I took my Samsung phone in because it stopped taking a charge. Cindy assured me that it would only take a day for the phone to be evaluated by her technician. It took 4 days and I was only given a loaner phone after 3 days. The repair cost for my phone was high enough that I decided to upgrade to a new phone instead. They assured me that my new plan would cost $96 monthly and I would be moved from 2GB to 3GB. My first bill came in at $132 and only had me at 2GB. I talked to Cindy and Fadi and they promised to look into it, but came back and said my bill was accurate. Theyre either incompetent or frauds. Stay away!!!!

Manager and staff are always so knowledgeable and friendly!! Thank you for everything.

Stephen and Fadi helped me get set up with a new phone and tablet. Both were very helpful and personable! They seem to know their customers very well.

BEWARE!!! These are RUDE and DISHONEST people; the WORST customer service Ive ever experienced! Cindy was very pushy and changed the data on my plan to save me money, but I was fined for going over on data the very next day. I wanted a different color phone that was out of stock, but she pressured me into buying this one anyway saying, Id like this one better. I argued with her about it for a minute because its not the one I wanted, but she started ringing it up anyway. I decided to just take it and deal with the color, but I later discovered she never deactivated my old phone, and after the data overage hit I decided to return it because I didnt trust the woman or want her to have my business. When I went back to return it, she harassed me about it even though I had the receipt and was within the timeframe to return it! I ended up eating the cost of the screen protector just to be done with her. I warn you, DO NOT GO TO THIS STORE!!! I cant believe they are still in business and hope nobody has the same experience I did.

Fadi was the most helpful Verizon employee I have delt with in the many years I have been with Verizon. You need to hire more just like him! Thank you Fadi you will see me again!

I recently purchased 4 phones from this location was with sprint. So glad I switched! The service at this location was awesome and would highly recommend getting what you need at 17 & Mound store!

I recently bought a cell phone cover and it broke on the first day. The store clerks wouldn’t return or exchange it. I had the receipt and offered to bring the box the next day. He stated that he couldn’t do anything with the cover now but throw it in the garbage. This wasnt my fault. My advice would be to choose another store to do business with! Poor customer service.

Very good service. Helped me with my phone with no issues

Great service great deals come see these guys for knowledgeable help

Gabby is very helpful and I received excellent service would recommend thank you!

I had GREAT SERVICE today at Verizon .The service Techs.were great . Cindy & Fadi are the BEST. Nick & Nancy . We will be back again . Thanks again . Patient and kind employees.

GO SEE WAYKEIA SHE AWESOME..!! 🙌🏻 #fast#supernice!

The service at that store is always great and so are the employees. Fadi is kownledgable, helpful and courteous.

I highly recommend Verizon, located at 17 & Mound! Cindy & Fadi went over and above as our Verizon representatives! Both Cindy & Fadi assisted in resolving an issue, that customer service couldnt! Thank you Cindy and Fadi!

Cindy is amazing i swear the best ppl they help i ever seen in this store

Very helpful and courteous. Quickly in and out of store

I didnt visit Verizon but the barber shop next door is da bomb.

Ricky was fantastic, helped me out with all my needs.

Awesome experience. Great staff!

Once I got my new phone, 2 of the staff actually helped fix my car in the parking lot. They were very helpful and fixed my car so I could drive home.

Always very welcoming & helpful!! Great customer service, Fadi was great!!!

Always helpful and they go the extra mile.

They went out of their way to help with my problem, but I didnt have time to stick around and explore all of my options.

Great service

Fadi is the best worker

Always helpful and knowledgeable .

Very helpful

Always a pleasure to be served by the staff!!!

Very helpful staff

Great customer service

I was treated like family

Beware!!! This is Not a Verizon store!!!