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AT&T Store
35744 Van Dyke Ave, Sterling Heights, MI 48312, United States
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AT&T Store
Comments
Ma
Review №1

Just...... DONT.Do not go here. I am an AT&T customer and my Samsung got the blank screen of death last night. I stopped by this store 40 min after opening, door was locked associate didnt seem like she wanted to work. When she realized I wasnt leaving she reluctantly opened the door and asked what was wrong. When I explained that my phone wasnt working, wasnt dropped wasnt exposed to liquid, she replied so you want an upgrade? She looked into my account and told me my warranty was up, and I didnt have the upgraded insurance and so basically my only choice was to buy out this phone and get a new one. I went across the street and my phone is still under warranty and is being fixed for free as I type this. NO HELP AT ALL. Wouldnt even look at my phone, or attempt a reset. Your getting paid to do a job, you should do it to the best of your ability.

An
Review №2

Amazing customer service! Had my phone Sim card fail while upgrading to a new phone. I went in to this store and the employee, I think her name was Taylor, spent time calling everyone department necessary to get my phone back online. It was amazing to see someone go through the difficulty of calling different departments on my behalf and still remain very cordial. This work took over an hour and was at no cost to me. I expected to have a long exhausting experience but it was everything but. 10/10 would recommend.

An
Review №3

The service at this AT&T store was fantastic. The associate who assisted me was very experienced, patient and considerate. When I left the store everything was perfect for me. The associates there have great respect for each other. I strongly recommend this store.

Az
Review №4

Thank you Morgan... had a great experience she helped me get my internet set up. Very nice and informative . Thank you!

Sa
Review №5

Best service by far! This very kind woman named Kirscher helped us out and was so amazing. Handled all the electronics and chatted with us like old friends. I will definitely be going here again thanks to her and they’re amazing customer service!

Br
Review №6

Excellent with senior citizensExcellent with everything and every 1

Br
Review №7

This location helped fix some issues I had with my bill and service after it was incorrectly done at a different location. They helped reassure me to come back to that location if I needed anything. Great customer service!

ME
Review №8

The young lady was extremely pleasant and very helpful and I got a great deal!

Me
Review №9

Went to pick up my phone I ordered online and the employee was super quick and helpful! I went before I received the email that my order was ready but the employee was able to help me out and make sure I got my item. Definitely recommend this place!

Jo
Review №10

Great service. Very quick and very nice. Thank you

Da
Review №11

Great experience every time I walk in this ATT store. I’m greeted and helped right away. Thanks to Mr Martin and his crew they were officiant in getting me the latest iPhone and even helped me add a tablet line for my daughter. Thanks again guys.

Al
Review №12

Loved all the people (all 3 employees) who were on site when I went to the store. Exceptional experience, felt like I was hanging out with good friends of mine, rather than spending a **** ton of money on a new phone! Definitely recommend.

st
Review №13

Very kind and helpful A+

Ch
Review №14

Very good, sales rep was knowledgeable about what I was in need of.

Na
Review №15

I came there and the manager Martin help my wife get upgrade to order the new iPhone. This is new store and all of them new people inside. They are the best!

An
Review №16

Extremely helpful, I really want these workers to get a raise ! Thank you Angel and Juan ! They were very patient and kind! I highly recommend this store !

Ge
Review №17

Amazing Energy and Amazing Reps! Angel helped me with paying a phone bill which I didn’t have all of my credentials but she was very patient and welcoming !

Ba
Review №18

Wonderful customer service: patient and kind and helpful. Solved my problem and gave me information that went beyond the “call of duty.” New management; looks very promising.

a
Review №19

Great friendly staff I advise anyone to go there very

Ja
Review №20

Angel, Juan and kirscher were excellent servicing my needs for my phone service

Cl
Review №21

Great staff, friendly and helpful!

Wi
Review №22

Juan and angel and kischer. Very helpfull with my problem. Gave me good options

De
Review №23

The lady with tattoos was awesome! Go see her!

Sh
Review №24

The manager and associate were very kind to me. The manager even stayed after hours to help me upload all my data from my old phone. The manager was engaging in conversation with me as we waited for my data to upload. This was by far my best experience at a AT&T store since all of the 5 years that I have been a customer.

Ja
Review №25

This was a very pleasant experience. They took care of me to the best if the abilitys. I would come back to this store everytime for a new anything.

Je
Review №26

Juan was great and very helpful

ga
Review №27

Come here they are new management!

Ha
Review №28

Great service!

D
Review №29

No one in the store knows what they are doing, the whole store is undertrained. The manager Scott Sims has only work there for three months. This place is an authorized retailer and will turn you right around and tell you to go to a corporate store, they cannot assist you with half of the things that the corporate can. If you come into the store looking for a new phone or phones as an African-American they most likely will think you are fraud or a scammer.

Ap
Review №30

DO NOT COME HERE!! Waste of time!!! I ain’t eva coming here again! Waste yo time if you wanna...

Th
Review №31

Great service

Information
5 Photos
31 Comments
4.1 Rating
  • Address:35744 Van Dyke Ave, Sterling Heights, MI 48312, United States
  • Site:https://att.com/stores/michigan/sterling-heights/163963
  • Phone:+1 586-883-6838
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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