Great customer services! I especially wanted to dhow my appreciation to the store manager Kendrick and his staff Ryan, both of them were being very helpful and patient. Kendrick went above and beyond making sure our problems are solved. Come to this store for any of your wireless needs, you will be in good hand.

Experienced staff(Justin) was awesome. Swapped phone seamlessly. Excellent experience.

Came in to the store with a few minor glitches with my phone. Ashley gave me outstanding service and information. I left the store with exceeded expectations. Great service and friendly staff.

I went in earlier this year in April to upgrade my mothers phone and the sales associate at that time did not enter the teacher discount code correctly so my following bills were extremely high and not what was expected. I do not live in Houston so after many failed attempts of calling AT&Ts loyalty department I decided to drive back in town and talk to a manager. Ashley B. took her time to listen to my concerns and frustrations. She was very understanding and made things right on the spot. After working with Ashley I felt valued as an AT&T customer!

I always go to the AT&T store in Sugarland Texas because they have the most outstanding Representative that always patiently work with his customers. Hes polite, he has a beautiful personality and most of all my problems are always resolved. I recommend highly that Micah Williams gets the recognition he deserves and he truly deserves a promotion 👏

Micah is awesome. He quickly helped me today and made sure I was satisfied. He and his team are awesome and truly made me glad I choose AT&T.

I was met at the door by Micah who made me feel welcome. He was very professional and listened intently to my concerns and then declared what he would attempt to get done.He fulfilled his objectives and each coincided with my issues. He ensured my issues were properly addressed by restarting each and explaining how it was resolved. The “Tall Manager” checked in during the process ensuring everything was going smoothly and the next day assisted my wife with her phone.They really are personal and made us feel like family!GREAT JOB!!!

Abdul and Ashley helped me tremendously. The new activation, switching over phones and phone companies went smoothly. My bill didn’t increase with the addition of a new phone and Abdul and Ashley paid close attention to details and helped me with all my needs. I recommend you ask for either of the 2 when visiting the Sugar Land store.

Harrison exhibited excellent customer service. It was in the evening near closing and he patiently assisted us with everything we needed to get done with our phones. Thank you so much for a stress free experience.

Ms. Ashley has been a Godsend! She has gone out of her way to assist with getting my phone setup correctly when no other representative has been willing to help! Coutos to her hopefully you have more people such ad Ashley working for you! Thank you thank you!

AT&T has one of the best representative here in Houston Texas, Mrs. Ashley at the store off of highway 6 and 59. Her customer service is second to none.Another satisfied customer Charles Wham Metcalf

It’s not fair to rate the store about my negative experience because the store had nothing to do with it. I ordered 3 phones online was approved and paid $300 in taxes to purchase the phones. I had store pick up set up and then att cancelled my order and put a fraud alert. I spent an entire day reordering and answering fraud prevention identity questions to remove the hold on my account and the process would fail each time even though I was approved again, making me restart the process all over again. What a headache to complete something that should be so simple and smooth. The store rep was so helpful and he couldn’t understand why it was so complicated.

Wonderful service. Resolved our issue, helped us find a new, better plan and took time to explain options for a wireless home phone system. Very grateful and impressed by knowledgeable and thoughtful care Ashley took the time to explain, and all issues resolved

Harrison was awesome, gave me detailed information on all available plans at&t had to offer and got me signed up for exactly what I was looking for. Will definitely be back to sign up for their mobile service.

Today I went to the ATT store in Sugarland Town Center because I had an issue with my IPhone I bought last year. Kendrick, the manager and Justin the sales representative helped me solve my issues and provided excellent service.Thank you thank you and thank you.

Knowledgeable people. Helpful. However I hate AT&T online and voice customer service. Only way to get good information is in person. Im probably going to change carriers.

Harrison was helpful and very informative. He was knowledgeable about all of our iPhone issues. He explained everything and helped us make the best choices. Thank you!

Very professional, helpful, good at assisting. I highly recommend Ashley for a raise shes very patient, kind and understanding. The whole staff is great!!

Purchased two apple watch from ATT over the phone/online, when the devices arrived, was having issue connecting it to cellular network, spoke to six tech support online literally the whole day and they couldn’t make it work. decided to bring it in an ATT corp store here in sugar land, and Harrison was able to fix it… great guy and very knowledgeable…

I have the pleasure of working with Cecil, she was very courteous of my time. She worked quickly and was very kind. I was running late for a flight and she did her best to help me, despite a time crunch.

Donna and Ray were very informative and helpful! Their team work was awesome in the store. Seems like great culture there! Thanks for the awesome service!

Ray and Johnnie were amazing help and really help speed up my experience. 😊 definitely will be coming back to this location!

Excellent customer service. Very knowledgeable about product and very professional

Great experience at ATT yesterday! Agent Al Hopkins greeted us at the door, welcomed us in, and asked how he could assist us. Great customer service- he was kind, answered all of our questions, and explained our options. We felt good about making two (2) purchases and were very satisfied! Thanks Al!

Super quick and easy to get the phone I wanted and have everything transferred from my old to the new! Mohammed was AMAZINGLY HELPFUL and knowledgeable in the products offered! Would rate 10 stars if I could :)

Love. This. Store. Its so wide you can do cartwheels instead of walking and all the at&t comprehensive plans youll ever need are in here. Make sure to wipe the phones you touch with the sanitizer wipes.

Thanks to Harrison and Mohammed did awesome helping my mom and I getting phones and watches. They are very knowledgeable and patient. Parking is easy and you can eat right next door. Thank you ATT.

Donna was so helpful in every way! She was able to help us through a process that is not always easy. Go see her! She is great!

Harrison was Awesome he answered all my questions and made they transaction very pleasant.. Ask for Harrison whenever your in the Sugarland Store..

Harrison Coulter helped us with internet and phone questions and was very polite, well-educated, very professional, and very timely, best customer service experience I’ve had, definitely deserves to be store manager ASAP

I had the best experience at this location! Harrison Coulter helped us out and his customer service was phenomenal.

Harrison was excellent. He understood our multiple issues and worked with us to resolve them. A real star!!!!

I was working with Mohammad Hasan, when I say this was the best cellular experience I received since high school. He was patient with the entire experience. He made me feel like I was apart of the AT&T community, which also lead to be go apply again as a CSR. Its people like him that makes a customer exited in getting a new device. They all worked together to get myself the device such as the store manager & the other lady representative with the dreads. This is a place to recommend anyone too and hope I get the job. Kudos to team of professionals who work here and I owe everyone lunch here.

Muhammad really helped me today. He made the process of upgrading my phone go very smooth.

Cant say enough good about Harrison!!! So helpful, so knowledgeable, even with phones he clearly does not use. Masterful with my new Moto phone, thanks, ATT! Great job picking your employees!

Harrison was incredibly patient with two baby boomers. He is very knowledgeable and assisted us in saving money.People like him is why I have remained with AT and T for decades.

My rep, Russell, was awesome. I came in stressed out from customer service issues I had with the call center, and he handled it right away. He even got with his manager to iron out details, who was also very helpful. I was there last month with my husband purchasing Apple watches, and Cecil helped us who was very friendly as well. I love my local ATT store, and will be returning.

Job well done, HARRISONKUDOS, dir!

Omg!! Harrison saved me $1400 today. I cried!!! Best customer service Ever!!! Can’t even thank him enough.

My wife and i went today to the at&t store at sugarland Ray attended us we had the bedt experience the best customer service and explained everything well to us. We need more managers like this

I hope this review is seen by the top peaks of the corporate ladder! I had the pleasure of having Ashley assist me with some extenuating circumstances. I needed immediate attention due to the urgency of this particular case. After being dismissed from another location I came to the Sugar Land Corporate Office hoping something can be done. Ashley was able to do just that! She was able to remain professional yet show compassion as well. Other employees who needed help were still assisted with such ease. She was multi-tasking from various customers while still being engaged with me. I did not feel rushed or seen as an inconvenience despite coming in when the store was close to closing. She still took time out to help me! I wish I could do more for her, because she did a great deal for me! To have my problem addressed. I am so very grateful. I do not know if she is interested in future advancement. But whether she is or isnt, I feel that she should be approached for a promotion. Because I know for a fact she is an asset to the company. And frankly, made me stay with the company just by this experience alone! Thank you Ashley for all that you did for me!!

Recently upgraded my phone at this Sugarland location and the staff was professional and incredibly helpful. Great customer service.

I had a great experience here today. Mohammed was very friendly and helped me to find the best plan. He gave excellent service!

Harrison was the best AT&T guy ever, He helped me set up my new account so swiftly & patiently, he had just the right Customercare service, I was so comfortable & felt so secure letting me deal with my phone, & he did everything do quickly.Wish all Customercare people were like Harrison. He needs to be promoted as a trainer for training all your staff about Customercare.May God always bless Harrison & his family.Thanks a millionUzma Kadri

Mohammed took care of us from our initial phone call, and In the store as well. We spent over an hour with him but he patiently took the time to figure out the mess we have had going on for over 3 years. I highly recommend this location an Mr. Mohammed as well.

The staff at this store was amazing!..I took my mother in to get a new phone and Chelsea was so patient and knowledgeable. My mother is a senior so she was nervous about buying new technology but Chelsea took the time to make sure my mother felt comfortable with the product by the time we left and she answered all the questions my mother had, she even helped her install her new Fitbit that she was having difficulties with. Chelsea didn’t rush through the process which made me feel like I didn’t mind spending my money there, so I wanted to change service from another company. I told Chelsea that I would be back later that day to transfer my service and upgrade another phone. When I got back to the store I checked in with the manager who also very nice she introduced herself in my first visit earlier that day and welcomed me back on the last visit. I was there with my husband and children we waited a few minutes because Chelsea had another customer, so she came over and asked if I mind working with Donna because she could be a while with the customer she had. Chelsea assured me that Donna was knowledgeable as well. So I explain to Donna that I wanted to switch my services from another company and upgrade a third phone. Donna was just as patient with me and my family she didn’t rush us or make us feel like we were bothering her. While I was working with Donna the manger checked in on us again. Anytime I get good customer service I don’t mind spending my money, so I just want to say hats off to that team because it’s hard to find good customer service these days.

The store Rep. Russell was amazing! Both my husband and I loved how friendly courteous and helpful he was! Thank you Russell

Just went in to look. People were nice and did not hound you.

The business hall has a large area and the waiter has a good attitude.The user that handles a business is little, proposal is aimed at different consumptive group appropriately, formulate individual consumptive crowd, student package, white collar class, blue collar class, impoverished personnel.

Absolutely great service if you stop by look for Secilia she has great customer service. Thanks for helping me out.

This AT&T store just sent me to a different AT&T on grand parkway and highway 59 because the person I was coming for has Covid - 19 so they wouldnt even help me. They just told me to go to a different AT&T. I cannot believe this. This store is horrible. Stay far away from here! Clearly they do NOT care for their customers. They brushed me off and told me to go elsewhere so Im doing the same and making sure to tell ALL of yall to go elsewhere too!

I came in the store to switch my services from Sprint and was received so well! Johnnie- the salesperson and Arthur- the store manager were such great help!!! It took some time to switch my 4 lines because of issues with Sprint but they were so professional! I am already a very happy customer!!!!!

Harrison helped my daughter and I today! Awesome and knowledgeable!

Harrison made my visit to AT&T very EASY, he took care of business!!

I spent 24 straight hours with no phone service driving all over town to figure out why I woke up to no phone service when my bill is and always has been current. Millions of transfers and no answer. Attempts to charge me for new lines and accusing me of actions I never took. This is ridiculous and they still expect me to pay them. Yea right. Ill happily take the credit decline to give them what they gave me. NOTHING!!!!!! Purchase ANY service other than this one.

Ashely was real great and very helpful she should be a ceo of the company

Amazing consultant of sales techniques the representative Harrison listen to my problem and gave me two very specific solutions very pleased

Great salesman in Mohamed, he is knowledgeable and confident. He took his time to do everything right. I recommend him he is at the Sugar Land main location.

We purchased two new iPhones and set up a new line. Harrison was so helpful and informative and got it all done so fast. This was the most painless and quick experience I have ever had when getting a new phone. Thanks Harrison!!

We came to the store to pick up an online order and was assisted by Harrison. Prior to picking up our order, Harrison went through the upgrade details only to realize the promotion we received through the AT&T app was different from the in-store. Without any hesitation, Harrison explained to us that it may be best to contact AT&T directly to ensure we were getting the deal we originally signed up for via the AT&T app. We were very pleased with his service, as he patiently waited with us until we spoke with an AT&T rep via phone and got everything resolved. It’s very rare to receive exceptional customer service and I have to admit, Harrison and the manager on duty did an amazing job taking care of their customers.

Johnny and Jackie gave me the best experience ever !!Full of great service got me in and out on a timely manner .I was so happy to purchase today from them !I recommend them to anyone

Russel was awesome. He answered all our questions and we felt absolutely no pressure working with him.

We came in with plenty of questions needing answers. We wanted to upgrade and add lines. Johnnie was our guy and he helped us so much! Answered all of our questions and concerns. He gave awesome customer service and even went the extra mile. Thanks Johnnie for helping us out and taking good care of us!

Kendrick (Store manager) is a professional and runs a tight ship! Even though the technical issue was not solved during my visit I am still giving 5 stars for Kendrick stepping in and trying to solve the issue.

Harrison was very helpful and patient. He was able to solve all issues and follow up to ensure all devices and plans were correct before I left.Thank you!

Harrison was dope! He was very knowledgeable and got me taken care of quickly! He provided unparalleled customer service. Thank you again Harrison!

Chelsea helped me and my dad sort out our acc issues and was able to help us with our trade in for our new phones. She was super sweet, helpful, informative, and detailed. If you guys can, ask for her with your phone/service problems!

Harrison did a great job!

Mohamed was very concern and patient. I felt it explored what was best for my needs.

Great experience! Cecil was very helpful and overall awesome!!

She is awesome and so helpful

This location is okay. I needed to get a new phone, but it took about four hours. It has been faster before and I am not really sure why. My associate was quiet and did not explain why it was taking so long.

Had a great experience today! Al provided great customer service! Will be back!

I had lots of issues to solve. I really believe I have never felt so well taken care of. Al Hopkins and another man, who sadly did not give me his name, went above and beyond. They helped me fix every issue and they made sure I was getting the very best deal. Congratulations AT&T for having two wonderful employees at your Sugarland location.Second visit and I was extremely satisfied with your service and now Cecil was extremely helpful and patient.

Great staff, excellent service, specially Mr. Muhammad very nice person, taking care of his customer very well.

Donna Mielleur was great, I will recommend her %100

Harrison met me at the door and solved every problem and concern I came in with. I brought my old iPad mini in to be traded in and he helped me through the whole process. (I want to adopt him because he is so knowledgeable, so helpful, and patient!) I come back to YOUR AT&T location in Sugar Land because it is staffed with knowledgeable, professional, dedicated-to-serve-the-customer people who engender loyalty.

Nice store,the manager let you know how many people you will have before you before putting you in line so you decide if you want to wait or not.😊

Harrison have been very patient and really took his time to fix mishap with connections…he is the best!

There is nothing else that I can say it’s a good store that gets the job done

Al did such a great job, very quick and had everything I needed in stock! Thank you!!

I just got a new phone after 9 years with an IPhone 5. Darnell was so helpful, he explained everything perfectly clearly as he answered my questions. He made sure everything transferred as it was supposed to. He has a calm and polite demeanor!

Great service! Thank you Ashley & Russell😄

I was pleased with the friendly knowledgeable personnel.

Awesome! People are super kind & very helpful.

Harrison did a great job helping me out with my trade in. A+ experience at AT&T store, Sugar Land.

Mohammed did an awesome job! I was frustrated in the beginning of our visit from being misinformed the day before by another representative, but Mohammed was very patient and took the time to explain everything to me and to get us all set up before even leaving the store!

I was at the store today and Chelsea was really great, friendly and patient with all my requests. She was able to help me set up my own account and everything worked well.

Visited the Sugar Land store today and was taken care of by Donna. She did an excellent job making sure my account was up to date with the best plan for our family and helped us to set up my daughters new phone. My daughter couldn’t be happier.

Chelsea was very patient and helpful even though we didn’t purchase anything

My best experience ever, Chelsea wa very easy to work with, heLp Lea get through my phone issues with a smile, thanks Chelsea

Excellent service. I was assisted in choosing the best phone and plan for my needs. My phone died unexpectedly and I was very grateful to receive such outstanding help!

Donna was an absolute joy, extremely helpful

Miss Donna was awesome! Had a great experience during my visit she was friendly, knowledgeable and quick. I am extremely happy with my new phone.

I had a great experience at this location today. I was having trouble transferring all my data from an Android phone to a new iPhone. The Apple Move To IOS app wasnt working. The customer service rep figured out the issue, transferred all my data and had me on my way.

We were very pleased with the service offered at the store. They were very helpful!

Harrison was very helpful and patient. Great customer service he provided.

Russel in AT&T Sugar Land was helpful, understanding and went above and beyond asking any deals that is applicable to us. The facility is clean and are following the protocols during this pandemic.Highly recommended. Please visit them. We got the new iPhone SE 🤩

Today I worked with Ms. Donna. She was truly amazing. She was patient, answered all my questions, and had amazing customer to ensure I had an enjoyable and effective store experience. I set up three devices, and she walked me through the whole process. Thank you Ms. Donna.

Harrison was so very helpful!! Great customer service!!!!