Ahad, the associate who took care of my son was beyond our expectations. He was very helpful and made it a nice experience for us.

Called over 6 times and didnt pick up. Failed to ship out a order.

Visionworks has been our store for many years but within the past three years we have dealt with Lexi and her staff and they have been fabulous. During this covid pandemic she had moved to a different location and we have followed her wherever shes at. We are very thankful for having an Associates like her and her team that are there to take the time with each client. We have felt very welcoming every time and she treats us like family

I love their safety practices!! I was able to make an appointment for a convenient time when their were not a lot of people in store. I purchased my new pair of glasses with ease and very helpful courteous service. I will recommend this location to my friends, family and co workers.

Great Value and great service, originally I was considering a luxury brand they were able to show me the value using my vsp insurance and, I got a great pair of glasses at a great price. I will definitely refer everyone I know.

I read the last few reviews and am more than happy to share my experience. I was recalled by Ahad and, at first i was hesitant to go in. He informed me it was more than a year since i’d been in. He assured me about their safety practices. he also helped me setup an appointment with the dr next door. The day of my visit the dr staff was amazing!!! after my visit i went next door to buy my glasses. The lady who greeted me was very nice and helpful. they do everything by appointment but took me right in as ahad had told me when we spoke. I was nervous about looking at eyewear but everyone was so helpful and helped me decide which pair was best since I have a high prescription. my glasses were done on time and as jalen had mentioned I received my text that they were ready. I called to setup my pickup appointment and Dylan fit me right in! i’ve been getting lots of compliments and can’t thank everyone at this location for their amazing service. you all are very patient and professional. thank you again! I appreciate what you all do 😉

Horrible customer service and they lie about delivery dates! If I could give 0 stars I would have! I had an eye exam after christmas and was sent next door to the Visionworks store to order my new glasses. I was in desperate need of a new pair of glasses since my prescription changed quite a bit and I managed to get some scratches on my current lens. I was quite concerned when I noted how many customers had come into the store looking for their glasses just to be told they hadnt arrived but the clerk that was placing my order swore the 11th of January was a worst case scenario! So i went ahead and placed my order. On the 11th i continued to check my phone hoping they would call but nothing on the 12th I called and spoke to the manager who told me that the factory was backed up due to the lens being transitions. I was livid I did not intend to even upgrade to transitions in the first place the clerk upselled them to me. I did not get a call to let me know there was a delay and was told they found out yesterday there was a delay. Im now being told it will be ATLEAST another week! I then tried to cancel my order which I was told would take another 10 days to cancel and refund the money I already paid for the glasses and because of the insurance have I would need to wait for everything to clear before I could take my business somewhere else. BEWARE they will take your money and hold you hostage. Terrible customer service I went to another company last year and received my glasses in under a week. If I would have known they would lie about the timing I would have placed my order elsewhere!----‐-------------------------------UPDATE: I responded per the owners request to this review but now understand their response to my review was merely written to make readers believe they would actually do something to fix my situation but it was a complete waste of my time. DONT be fooled this company are liars. Below is the response I received:Request Subject: [EXTERNAL]It looks like your order is still being processed in our lab. It shows that there is a new ETA of 1/22/21. We apologize for the inconvenience this has caused.Regards,Visionworks Customer Service- - - - - - - - - -I also went on the Check your status website to find out my order was STARTED meaning my order was FINALLY submitted yesterday when I called looking for my glasses NOT back on the 28th of December when I purchased them. Now im being told it will be ANOTHER 2 weeks because the store didnt send my order when I was charged for it so I will continue to sit and wait for something I was PROMISED. Dont be fooled by this company!------------------And now its the 18th still no glasses. The check your status website was finally updated to show my glasses were being made (I assume thats because of my previous mention!) But it still shows---------------This process has been EXTREMELY frustrating its now the 19th and now the Check your status shows PENDING. Yesterday it said they were being Made now the status is blank like they have lost my order! Completely exhausted by this entire process it has taken nearly a month and still NO glasses and the website they have to track your order has no clue when you can expect them?

Very poor the support from Lexi. I am so sorry to write this bad review today the last day of 2020. Here I go. Yesterday I talked to this lady at Visionworks in First Colony Mall at Sugar Land just after my optometrist appointment located aside of this business and she was kind at the beginning and explained to me how to search on the glasses frames, but at the time she looked-up on my insurance, she failed. I told her the front desk of the optometrist did not have any issue to find my vsp insurance however she still couldn’t get my data. Then I had to wait until the next day, she called me and told me couldn’t make it to find my data on the vsp insurance even after checking my data with the optometrist front desk. Then, Lexi told me to call my insurance and get my ID number which never is disclosed in the VSP card for security reasons she must know but she did not know. Then I had to call twice my insurance because when Lexi found me, she told me that the material on my insurance is “blocked”, so I had to call for a 2nd time to my insurance and the agent kindly told me they (Visionworks) have to call them using an specific phone number & they have to ask approval to unlock the materials but that procedure is “common” for all glasses providers and is unbelievable this lady did not know how to proceed on that. In the end when I told that to Lexi (to call again my insurance and request to unlock the materials)then she committed to call me in order to make sure everything is fine and set a time to meet. I waited for her call and I ended going to another provider called Vision Source in Sugar Land and definitely I got the service I expected & deserved. They found my data in my insurance quickly without any issue and I bought my glasses in less than an hour as I had to select my frame again. Definitely to Visionworks I can say that you have lost one customer but if you do not want to loose more customers please give more training to Lexi so that she does not make the same mistake with your next customer. Thank you.

Fantastic Place great experience I am thrilled with their safety practices. my glasses look awesome and Ive been getting a lot of compliments I truly appreciate the value and professionalism

Long wait on phone, okay with freshers, but presence of experienced required in store.

Safety first. Hand sanitizer at the door and your temperature must be taken before you enter. Very professional staff. Very clean.

Great place for our vision needs. The customer service is first class. Jabari was a good help from the moment we walked in the door. And when we came back he helped us to get in and out quickly even though he was with another customer. We will be back!

Dr Tran is such a gem. Very pleasant lady and professional.

Had the best experience. Went to 5 different stores and did not get treated as good as I did here. I instantly walked in and got greeted by xoi. She was absolutely outstanding

Vision works had the best variety of glasses. Elena helped me with scheduling and picking the best glasses for me.Edit: They refused to fix my glasses even though it they said they would be able to fix it if any problems occurred to it. Im really disappointed they gave me glasses that easily broke off. Horrible quality.

My daughter and I had great service from the General Manager Lixi. She went above and beyond. After going someplace else and being told they could not fix my daughters glasses, she took her time and fixed the glasses. I was so happy I took advantage of a great in store sale. I will definitely return with my wife and recommend my friends and coworkers. thank you again Ms Lixi!

Upon walking into Visionworks I was a bit hesitant due to the fact this was my first prescription set of glasses. However after a warm enthusiastic welcome, I was instantly drawn in. Jermaine and Donald were not only extremely knowledgeable on what would work best for me in the aspect of fit, but my everyday lifestyle needs. In addition to having the option for same day service I would recommend this location to my friends and family for many years to come I definitely plan on being a return customer.

This is a great place. The representatives there are so nice, professional and caring. They tried hard to answers your questions and helped you out with your demands. Definitely recommend this place to anybody who needs a pair of glasses.

Rude customer service. When I came in to get my glasses looked at, whoever the big lady working the front was, was extremely rude. I think she was even a manager. Apparently serving your customer is a hassle. Lady, you mocked me to your coworker right in front of me. Youre not clever. And then you didnt even wind up helping me. Your first words to me were rude right from the start. I was extremely polite and you were still rude. Way to start it off on such a good note.When I first bought my glasses, I was very happy with my experience. Got my glasses in a reasonable amount of time and was on my way. I bought the protection plan just in case something happened. And something happened. There was a problem with the coating on the lens that they put on. A problem with their coating and how it was installed. I took it in and was told that I can only use this protection plan once. Supposedly protected for a full year, unless you need to get them fixed. Im very unhappy with my experience now. Ill be getting my next glasses elsewhere.

Great customer service Everyone was well organized and attentive. The representative was very helpful in selecting my 9 year old daughters first pair of glasses. She made her feel very comfortable. Thank you Maha for a wonderful visit and for all the information!!

Been coming here since 2009. Can’t recommend this place enough! I needed a repair on a 10 year old pair of frames (that were in good condition) and they fixed it right away for me. Got new lenses on those and picked up another pair all for a great price.

Great service!! Super cute lens cutter guy got my glasses out super quick (Jeremy)!! Jabari was awesome and super helpful thought the process!!! Very funny and nice staff! :)

I made two pairs of glasses in this vision work half year ago.The first time I went there, the assistant who help with patience and very friendly. However, my second and third experiences are not so good when I went back to pick my glasses. Some of the shop assistants are nice and friendly. But not all of them.The biggest problem is both two pairs of glasses have problems. One of the frame have scratches and another goggle have scratches on the lens. They promise to replace the scratched frame, but I didnt get anything after months.

Alex L. greeted us when we first walked through the door. He was very helpful and got the best deal for both pairs of my glasses! I highly recommended this Vision Works location! Make sure to ask for Alex!

Great service. I highly recommend this store at Memorial City Mall.Elena is a sweet person, she speaks Spanish, and English. Shes so sweet... looks for her .

I went in to get a new pair of glasses and Vikash was extremely helpful. He offered me a warranty plan and let me know that I could get 2 pairs for the price of one. He was very knowledgeable and had great customer service.

I had a great experience with vision works. Im enjoying my glasses. They have a large selection of glasses. There customer service is the best.

Walked in and received help right away, staff was patient and helpful in my decision making. They were informative about the different lenses and the insurance costs and out of pocket costs. I received them in one week! Thanks Vision works, as always I get all my eye wear with them!

Jeremy and Xio helped me fix my broken glasses. They were very nice and helpful and the service was fast. I highly recommend this place.

Everyone at this location is super nice and helpful. This was my first time getting progressive lenses, and the guy was so patient in helping me pick a frame and he explained how everything worked.

Had a great experience with Jabari at Vision Works. He made sure my glasses fit properly and the prescription was correct. My glasses were ready on time! Highly recommend them.

This place was awesome. The employees took really good care of me and my husband. Im very picky when it comes to my glasses. They were very patient. Thank you for everything!

I was not sure walking in what my insurance was. Jalen took her time to look it up using my information. I was able to get contacts using my VSP that she found out I had and, she helped me pick out some cute glasses so I got both with her help and an awesome deal!

I had a great experience today at Visionworks First Colony. Jabari J was able to put a screw in my Gucci sunglasses quickly as well as guide my mother through getting her prescription after cataract surgery. If you want quick efficient service come see Jabari J at Visionworks!

Cody was a great representative for VW. He was patient, pleasant, and able to answer questions I had. He even looked at both my insurance policies to see which one would be the most beneficial for me with my purchase. I appreciated his great customer service.

Went in for adjustments to my glasses & was treated nicely with such courtesy & the staff was very kind & professional. I was impressed with his good customer service.

The staff at Visionworks was fabulous. Each person that worked with me was friendly and very helpful. I highly recommend Visionworks in Sugar Land First Colony Mall!!

Excellent service! I went in at around 7:00 and got my glassses back the very next day at 2:00 (4 hours earlier than promised)! I absolutely love them! I would give this location the highest rating possible. They are above and beyond with customer service, their selection is great with all price points and a gear variety. I purchased glasses for my whole family and we are all very pleased! My son had a problem with the prescription and they fixed it right away! I highly recommend Visionworks-especially this location! This is our 2nd year and I’ll continue to come back! Thank you for your great customer service!

I went into Visionworks First Colony about 2 weeks ago to get new glasses. I cannot express how stellar the customer service was from Alex! He was affable, knowledgeable, and thorough. I am a first-time progressive glasses wearer, and Alex took all the time needed to answer my many questions and explain what my available options were as well as what I could expect in transitioning from single-focal to progressives. He even hunted down the particular frame I had tried on and wanted in March which was no longer in the store when I was ready to make my purchase! I left the store feeling very confident in both my choices of frame and lenses as well as having chosen Visionworks Sugarland to patronize, and that was all due to Alex (and the other young man, Jabari, who was helping another customer) that evening.When I went back to pick up my new specs this weekend, to my chagrin, Alex was not there, but Jermaine was. WHAT A CONTRAST IN CUSTOMER SERVICE, as Jermaine provided none. He was rude and condescending, and when I asked him to adjust my new frames because they were sliding down my nose, he refused, stating that he was the professional and that they didnt need to be adjusted despite the fact that he was not wearing them--I was! When I told him that I had been wearing glasses since I was a child and that I knew how they should feel and fit, he dismissed me with a Well, since you know everything... Needless to say, I left very unsatisfied that day, and went back in today to see Alex, who continued with his immaculate customer service, and made some adjustments to my frames. I will definitely continue to go back as long as Alex is my consultant! He is the reason I give this 5-star rating. Thanks again!

Visionworks is great! Theres a pretty wide selection and the staff is super helpful! Jabari was really nice and gave me all the information I needed to make a great glasses decision. Thank you, Visionworks!

They are very nice and efficient. Lots of god choices. Vikas helped me when I came in, he was nice and helped me pick out the right glasses. I would recommend this place to others.

I have always had an excellent experience at this place. Be it to buy a new pair of spectacles or have them repaired. Maha is one of their outstanding customer care persons

Not very happy with them this time. My famy always gets glasses here. This time i had to get 2 pair because i couldnt get used to wearing the progressive lenses. So it cost me double since i got 2 pair. I didnt get the warranty, but i did get the BEST LENSES that they sell. I called that there was sparkling spots on my lenses that would not go away. They told me to bring them in, so i did. Ha! WHAT a joke. They told me all we can offer is for me to buy the warranty $40.00 and pay $10..00 for the lenses to be replaced also. Excuse me i just paid $500 for these glasses... I am not Happy !!!!

Fantastic customer service. Elena was wonderful, truly an asset to your company. I will highly recommend Visionworks.

Alex was very gracious and professional. I appreciate his assistance. I will come back. Thank you!

Their price is not decent at all. My 15 year old needs single vision lenz with minimum nearsightedness (-2.25). With insurance plan, they wanted to charge $185 for lenses only for just one pair of glasses after insurance coverage. The manager there did not look very happy when I mentioned I would like to compare prices somewhere else. Not to mention, this is after I already spent approx. $600 for my own glasses over there. We then went to costco, even without insurance, the most expensive frame cost $129 with average between $55-$75. The lens cost $49.99 and come with all the features, anti-scratch, high index, blue light protection which Vision works wants to charge additional $30. With $200, WITHOUT insurance, I was able to get my 15 year old 2 pair of glasses, one pair regular and one pair prescription sunglasses, frames included. I dont understand why anyone would go to Visionworks. At their price, they have guts to tell me if I would like to have warranty, I need to purchase that in addition. At least when I pay this kind price at Lenscrafters, they come with one year warranty. The selection of the frames are not high end, designer brand at vision works either, so there is not much difference from frames you could get from Costco. Next year, we will not choose vision coverage for the family instead, we would just go to Costco. Its still cheaper even if you have to buy a membership for 60 for that purpose. If you want good customer service, the Costco vision desk actually told me to take picture of my chosen frames and come back in a week because they were going to have back to school sale for kids which would save another $50. You simply can not beat that kind service and price.

Donald was so helpful in repairing my sunglasses and Vikash was awesome and quite knowledgeable, about prescriptions that myself and my wife needed.I would highly recommend the first colony store they are awesome even the wait was very short.

Vikash is one awesome dude! Very friendly and great customer service..definitely helped me find the perfect glasses! Will return to this location with friends and family for sure :)

Jabari worked with me for the nearly 3 hours that I was in store for, helping me with the insurance company, choosing frames, and explaining the details of each component of my purchase. He was very patient and offered options without pushing me into choosing the more expensive one. I had been to the Pearland location previously but did not have as good an experience as this one, so I would definitely prefer to come here next time!

Updated a week after: After having my glasses for couple days, I noticed a difference to my old glasses. The new one is kind of unclear and dully eventhough I had polycarbonate lenses ( anti-glare, scratch resistant...) just like my old one. The light reflect more on my new lenses than my old one.I came back to the store and ask wheter my lenses are polycarbonate or maybe they put the regular one. They said it was polycarbonate lenses. I explained the difference to my old glasses to them.They also saw the difference. After a while, they told me the new lenses I had was polycarbonate lenses but came with percentage of coating for anti-glare. If I want it clear like my old one, I have to pay more for recommended coat.... What!? I’m sorry, I might not know this before but this was the first time I heard this. When I got my old lenses, they recommended me polycarbonate lenses for anti-glare and it was clear like a blue sky... No one told me in the beginning that polycarbonate lenses will come in percentage of anti-glare and I will have to pay more to see clearer... If you guys want customer pay more out of pocket, you should inform them from the beginning.I paid extra but the quality didn’t even meet my old lenses.——————————————————————————Very professional, They also speed up the process and I can pick up my glasses in 45 minutes( usually take 1.5hrs)Definitely will come back

I been doing business with vision works for a long time but this year there service is horrible I bought 2 pairs of prescription glasses about 2 weeks ago but when my wife pick up my frames I guess they didnt think about checking the frames before giving it to her one pair was perfect but the other pair witch are Ray-Ban were damage I took the one frame back the very next day and all they wanted to do is heat up the frame to try to make it straight I refuse to take the frame back and ask for a new frame and the manager that was there said she couldnt she said she had to talk to the day time management to approve the exchange Im very dissatisfied, disappointed by the way they do business I will never come back and I recommend no one goes to this location

Although I did not make a purchase, employee Vikash was very kind and helpful. He gave me a thorough analysis of my options and was very patient with me. Friendly staff & great service!!!

Got my previous pair of glasses from here. Definitely love the staff! Maha who helped me, greeted me very well and made sure i got everything that i need on my glasses. Definitely recommend this place

Great customer service! Had an issue with an order but they fixed it right away and gave me an extra box of lenses because of mishap! Super friendly service, very professional!

Alex is the best. If you want glasses or anything for that matter, Alex is the one you want to see. Very happy with his knowledge and service.

Thank you Vikash and Elena for giving me the best customer services. Vikash took his time in helping me find the right glasses. As well as explaining what would be for my eyes. I’ll definitely come back. Thank you again Vikash.

Elena is super sweet and attentive when trying on my glasses:) I would definitely come here!

I loved the selection of eyewear and my insurance was accepted. The service is phenomenal!! I will definitely be back.

Elena and Xiomara are very understanding and provided me with the best service Ive had here :)

The service is awesome. Especially the person who assisted us, Alex. He was really friendly and rectified an insurance issue.👍🏽

The most pleasant experience Ive had getting new glasses. Jabari was very kind and helpful. Everyone in the place is great actually, just didnt catch all their names.

Maha was so helpful and friendly. Great service! She helped me pick out some glasses.

Service was great! Recommend seeing Lihn. She is very knowledgeable and helpful.

Great experience! My kids glasses were ready quicker than expected! Great customer service!

I love my glasses, my service representatives Elena and vikash who helped me pick out my glasses was the best, he really helped me pick out the perfect pair of glasses for my face, over all they were awesome and the service was great.

The staff is very professional and friendly, I ordered the frame and glasses for my son for the first time and the experience overall is spotless...I would recommend this place

Great customer service. Manager and staff went above and beyond to help my son get 2 pairs of glasses same day

Great people with personality that makes me feel like I am at home. Great service

Jabari spent several hours helping me decide on the right frames. Not once did he complain nor allude to being frustrated with me being so indecisive. I had a hard time choose from SO MANY different frames but he patiently helped me figure things out. I could not be happier to have been assisted by someone so kind and not felt rushed to make a quick choice. The staff gave their honest opinions and were also very helpful in narrowing down choices. I’ve been a customer for several years and working with Jabari just reassures me why I keep coming back every year! Thank you for my 2 new pairs of glasses!!

Very helpful but took a while to get help. Very large selection and got me in and out rather quickly.

We came in to get some old glasses repaired (the frame needed a small screw) and they did them for free and immediately! Great staff and service! I always buy my glasses here, they have a doctor next door, at the First Colony Mall in Sugar Land

From the minute I walked in until the minute I left I had a great experience at Visionworks in Sugar Land. Jabari was knowledgeable, friendly, helpful, patient and took the time to explain what I needed . They had a good selection and different payment options. All the things I needed in one place.

Received good service from the clerks at vision works. They have a quick turn around.

The staff was friendly and helpful! Fast turn around time too!

Great service and the cleaner is just perfect clear my glasses real good thanks definitely my stored

Great staff, great service. This is my third time at this location and I am always happy.

Awesome customer service!! Everyone is very helpful with positive attitudes!! Great place and cool frames!

What an experience! Linh was very knowledgeable and she was very transparent when it came to pricing. Will be going back! Linh you did great! Thank you!

Visionworks has a systematic pattern of shady sales tactics. They take advantage of unknowledgeable consumers, confuse them, dupe them into making purchases that they dont need.Ill confess to having had bad experiences at Visionworks before, but up until now, Id thought those were based on individuals. Now I realize its an institutional problem.I was lied to by Visionworks employees--both technicians and sales consultants--about what lens I needed in order to see properly. I was told that the basic lens wouldnt work because I wouldnt be able to see properly, but when I fact checked that claim against my optometrist and other optical providers, I found that to be a lie in order to make a buck.Or in my case, over $200 out of pocket on lenses that I didnt need.It is deeply disappointing that they care so little about what is best for their customer and more about what is best for themselves. People deserve better, and frankly, they should be ashamed.

Donald was great love the selection of lenses although I had my heart set on a pair of coach lenses I saw on line only to discover they are in select stores only.

Excellent store, great service and employees very informative, they were able to answer all my questions. The deal for two pairs was great and got them ready the same day.!!

Came in today to take advantage of the sale going on in the store an Alex took great care of us! Definitely come in an ask for him!

My girlfriend and I walked into visionworks today just to price some glasses. So when we walk in we werent even greeted at the door making me upset about even walking in. Then we met the coolest employee in Vikash. He was very knowledgeable and taught us some secrets on how to pick glasses that the normal consumer doesnt know. He got us a really good deal on 2 new frames and lenses without insurance. I highly recommend you go and talk with my boy vikash, and tell him Jamboree and Laura sent you down.

Excellent, quick and courteous service. In and out the same day with a great pair of glasses at a great price

Great experience. Good customer service. Huge variety of frames.

Elena really knows how to connect with the customer. Very friendly and happy person!

ASK FOR LYNNN - I was in desperate need of a replacement pair of glasses. And no other place seemed to be able to help me. This beautiful young lady went above and beyond. Ive never been this satisfied at a vision care. Im a customer for life

Jabari was an awesome help in finding my new lenses. Highly recommend this store for your new lenses!

Staff was extremely helpful. Gene sis and Cody were exceptionaly helpful and knowledgeable. Great place.

Progressive lenses took longer than I thought to come in, but staff very helpful and nice.

I have gotten my glasses here for the last 15 years. They have frequent sales and accept my vision insurance. Great sales staff!

Everyone is was very helpful, Jabari help me find exactly what I was looking for . Would highly recommend .

I enjoyed my visit and they were very helpful and I received very good service thank you

Alex is very friendly and helpful. He’s very professional and will help you get what you need!

I always have a great experience. Even if it just getting an adjustment. Customer service is A-1.

The personnel here are terrific! They were super friendly and helpful!

First time here and I absolutely loved my experience. See y’all again next year. 😊

Knowledgeable staff that is very welcoming. With the combination of wide insurance coverage and in house lab the Visionworks in first colony mall efficiently and accurately catered to my needs.

My experience was a awesome one. The staff was very helpful with choosing my frames.

Jermane was very helpful, nice, and accommodating! All of the other staff were also very friendly and helpful!