I usually love coming here but today was a horrible experience. I saw a pear of earrings priced at $199 they went to ring in up then all of then all of the sudden they said it was the wrong price. I even took a picture of the earrings next to the price tag.

Keith and Kay will work it out for you. Best Ive ever worked with when buying diamonds. They really know their stuff. Check them out you wont be disappointed.

The ladies here are always so nice and helpful. Love my free birthday gift!!

Grandmother wedding ring july 4 1898

Very good customer service

Amazing customer service.. very well dress people

All of them are really nice and customer service is great. Malika is my favorite of them all....

This place is always super helpful. From helping me pick out my engagement and wedding ring, to getting my husbands ring, to getting him a chain to wear his ring while hes operating. This is my familys store for life. The insurance is well worth it. They treat me like family anytime I come in.

Love the type of service I get each and everytime I go there. My service always comes with a smile and Im always greeted by the same salesperson whom in which she recognizes me and knows who I am everytime I come into the store. Now thats what I call great customer service.

I have shopped with Helzberg for years. They sent me a birthday promotional gift for a free pearl pendant. I went when I first got the card in late January to pick it up, they said they were temporarily out. I went back a week later as instructed, still nothing. Today they told me they ran out in January and are not getting more. BAIT AND SWITCH. FALSE ADVERTISING. VERY DISAPPOINTED BY ALL THE LIES!!! They lost my business.

Great service provided by Ms Yesenia.So helpful!

Kay was wonderful, she was a pleasure to work with, I highly recommend her

Horrible customer service. We have been ulsold for a repair that was not even possible to perform. And the merchant argues that its been performed. Done with Helzberg!

We got our engagement ring from here over a year ago and up until today (11/3/2018 at the First Colony Mall in Sugarland, TX.... around noon) every visit has been wonderful and the staff exceptional. Today my Fiancé went there to get her ring cleaned and was treated with such disrespect. I wish we would have gotten her name! We are so shocked. I am very disappointed. We will go back eventually, but if she is there I will want speak to a manager. Incredibly disappointed..... we love this store.

The staff was very helpful and had a great selection!

Customer service girls are the best

Purchased a very nice ring for my grandson.

In this store I brought 5 rings, they are super nice when you are buying and selling each ring to insurgence, saying it will cover your beautiful ring if some how stone is missing . bought every each of them in September i realize my wedding rig was not the same design that i purchased as a reason . i went and they confirmed that when the ring went to resized, fixer some time forget to put actual design pieces as spouse to be, means i brought the ring has gold band inside which was the my whole point of buying the ring, after when resized they did not put it back that means no quality check, you do not realize they stay silence or ignore or do not care 8 moths later I realized was not there this make me feel that are not professional to make sure your valuable accessory should be the same as it is my ring went and fixed back . I spouse tho have my get my rigs check in the same month and I visited several times also on of the employee offer the clean my ring ( was nice to offer the client spending money of course), some how some reason they never mentioned to me date of my ring check or be a kind to remind me ? nope I must get so busy and confused after all flooding problem that we all went trough .Now all of the sudden i realize i am missing my one of the stone i went to store of course, the face that i never seen was very rude and not friendly, ask me my card I said yes I bring it to you, but they did take my ring before without my cards i showed them when I received and they sign . ( melike is the one the best person you should be deal with ) i asked him you can take it i can bring the cards, but he said make sure you did check every 6 month other wise its not valid anymore,i was like shock an confused and worried and mad cause i could not recall such a big important detail is stressed about to keep the warranty, oops its must be slip our mine or you sign the damn paper . I asked him can you please check when was the last time i was here, they said they do not keep the record of visit for insurance it ONLY in your card can say . So if you loose your paper you waste your money to payed the warranty . after coming home searching piece of paper after all everything was wet in flooding finally i found and realize the month that i was getting my ring fixed it as the moth that my visit date . four ring payed warranty gone, keep sending me stupid birth day remainder to asking me to spend money not kind enough to remain you visit time, my vet does my hair dresser does, my doc does but they remain you to continue to buy right ! this people want you to forgot and force you to payed the couple thousand money the pay the damage who know how much will be the estimation then buy new one . i am very disappointed with such a unprofessional ethic that they fallow and giving you to piece of paper to make sure you do not loosed it cause according to them CAN NOT PROVABLE, your visit obviously they use the computer just looking internet web for product, I do not think so they refused to look . buy your ring that people care about you as customer and your valuables not. Unfortunate i am still mad i accept more i believe i should not . this is my experience, far more then disappointed how they handle the situation when I even talk to the female manager not even bother her to check the PC as i said they do not keep your record your visit they only look how much you spend.

Very helpful

Tungsten ring broke the DAY AFTER my husband started wearing. Worst quality ever.

High prices. But very friendly staff!

Rude personnel.

Excellent service