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Surprise Car Care
11541 W Bell Rd Ste. 107, Surprise, AZ 85378, United States
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Surprise Car Care
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Ar
Review №1

I have been coming to Surprise Car Care for years. We only have one car between my husband and I now. So we really need it to work. I took my old car here and now I bring my current car here. So when the car broke down we brought it in and they had in fixed in a hurry. And it cost way less than what we expected. So I didnt have to miss any work or break the bank! And the people who work there are very friendly too. Thank you all so much!

Ad
Review №2

I called the shop wondering if they would be able to replace my motor and transmission mounts. Chris informed me that they absolutely could and he would even be able to get me in and out that same day. He explained to me what they would do and how much it would be. I received a text message showing me everything they inspected and would need attention in the near future(which I felt was pretty cool). Next I received a call stating my truck was ready and not a penny more was added to the total he had quoted me from the beginning. Now my truck drives like new again.

Da
Review №3

This was my first time at Surprise Car Care. They treated me like royalty. They did a brake job, replaced my battery and took care of some other things. Chris continually checked in with me during the service. He prioritized my service and got me back on the road on time. Courteous, caring, high quality work. I highly recommend this shop!!!Dawn N.

Ch
Review №4

The Surprise Car Care team provided outstanding service and my truck is now brand new. I had to replace the entire engine, something I knew would have to be done for yrs now and not an inexpensive endeavor. I shopped around and not only was the price competitive, the warranty was better and the service was impeccable. They followed up with me every step of the way and when I drove my truck off the lot it never felt so good. I love this truck and thank you for saving it!!!! Cherene

Na
Review №5

Excellent service, knowledgeable staff that helps explain the issue and exactly how to fix it. They don’t confuse and overcharge you like most auto shops. They are affordable, friendly and stand by their work. Our cars will only be going to them from here on out!

St
Review №6

Have been to this location twice and both time have had great experience. Chris I believe his the manager always nice and ready to serve you. My husband is also a customer

Ka
Review №7

Super friendly and trustworthy! Their prices were more than fair and I didn’t fee any pressure for any unnecessary work. I will definitely be back!

Co
Review №8

Had to bring my car three times for fuel pump replacement, hopefully it is done correct this time. Really thought this place had great reviews but in my case sadly disappointed. Well car died the next day and had to have it towed again. Now mechanic error. GEEZE NEVER AGAIN!!!!!!!

Br
Review №9

Everything went perfect. Very happy, will use them every time now. Richard was great! Charged me less than half than what the dealership quoted me to flush my transmission.

Sc
Review №10

Brought my 1968 Buick Riviera in last week to have them evacuate my AC refrigerant to allow me to replace a defective expansion valve. I do most of my own work and this car has been in my family since new. These guys really know their stuff! Not only did they do the refrigerant recovery while I waited but I learned some great tips from the mechanic Paul during the process. In and out in 30 minutes and a third of the price quoted from another shop! Highly recommend. Good people, great value! Thank you.

Ci
Review №11

The manager Chris went above and beyond Very courteous and attentiveSurprise Car Care is now my permanent auto care. Thank you for your caring..

Ch
Review №12

Excellent service, and all the technicians and front desk people are very courteous. They got my jeep ac done and refilled quickly and efficiently and even over looked everything else to make sure the rest of my ac was working properly. Very good service, courteous and knowledgeable staff, and great prices. Definitely will be going back for future work🤘

Su
Review №13

They were highly recommended to us and lived up to the positive service we were told about. Good communication!!

Li
Review №14

I LOVE THIS PLACE!!!! I am new to Arizona & I would highly recommend this place to anyone that needs car repairs! Car repairs can be a hassle but this place literally made it so easy & affordable! This is my new place!!

Sh
Review №15

They did a great job with my Ford escape! They had a full lot but they were still able to service me within a couple of days. I needed work done on my coolant bypass valve. They were very kind to me and not pushy like other car places can be. I felt comfortable there! I will definitely go again and recommend to others.

Sa
Review №16

A tire popped in front of me in the freeway and went under my car causing my skid plate to completely come off. I came into them flustered and nervous because I just moved out here alone and didnt know where to go. They took my car in even though they were busy and I didnt call ahead and helped me to know what part I needed. I ordered my part and came back and they fixed it in about 45 minutes. These workers are so kind and comforting when I was flustered. They did an amazing job!!

La
Review №17

Im very confident in the work they did. Highly recommend!!

Te
Review №18

I brought my Camry here with some AC issues and I am really happy with the service I received. Chris was helpful, courteous and explained the process really well. My AC is working great and will definitely be bringing out other vehicle here for service!

Pi
Review №19

I went to Surprise Car Care after reading all the positive reviews and I wasnt disappointed. My car was leaking and they called me the next day as promised to give me both their diagnosis and cost estimate. Very professional and very thorough in their explanations. The car was delivered to me on time and in excellent condition. On top, theyre cordial. Highly recommendable.

Sa
Review №20

I have used them for 2 years now. They do excellent work, they get me in in a timely manner, and I highly recommend them!!

Je
Review №21

I had a gas tank leak 🤪🤬☠ needed to replace it, C.S. network their skills and replaced it (So Lucky) and so with moder technology the Fuel Pump Regulator needed to be replaced with the Fuel Pump 🤣🤣🤣🤣. Hey Im back out on the road 😉 while the ⛽ last.

Ro
Review №22

Took my vehicle in for A/C issue and oil change. Surprise Car Care did what appears to be a fantastic job. I could not be more pleased with this visit. Thank you Surprise Car Care!!!!!

Al
Review №23

We are very happy customers. Surprise Car Care is honest, professional and very thorough. They communicate about everything before they make any repairs with pictures. This is the best mechanic we have been to and will be returning customers. Thank you Surprise Car Care!

Da
Review №24

For myself, I would not take my vehicles to anybody else. From the owner who communicates with me directly to his employees who do fantastic work. Surprise car care is very fair and thorough. I am a car guy and I usually take care of all of my vehicles but with my busy lifestyle now I trust them with my vehicles and I know that they will get it done professionally and I will not have any Issues. Definitely 5 stars!

Ar
Review №25

Very professional and courteous! Rear driver side window didnt close all the way. Sands Chevrolet was charging me almost twice as much for repair of the window regulator. Great value for your money.

Da
Review №26

Surprise auto care is the only place Ill take my car. Michael and the crew have saved my little PT cruiser on numerous occasions. And their pricing is very reasonable. Love this place!!!

Ji
Review №27

Came to Gilbert Car Care (GCC) for suspension issue; spoke with James. Turned out to need parts replaced under manufacturers warranty. James scoured the entire US to find the parts I needed and had them shipped in at his expense, only to have the manufacturer insist that the work needed to be done at a dealership in order to be covered by warranty. GCC could easily have charged me, at least for an inspection and maybe an alignment, to offset the lost cost of shipping my parts, but were TOTALLY PROFESSIONAL and up-front. To me, TRUST is the single most important attribute for a business to have. I will go back in a heartbeat if I need auto service in the future.

Ca
Review №28

Thank you Mike for providing a superior quality automotive repair facility for all of us in Surprise. Your entire staff is friendly, honest, and reliable. Your technicians are the only ones I trust to work on my vehicles. Thank you for keeping my family moving safely down the road!P.S. I would like to give a shout out to Mark for his hospitality and always finding time to fit our vehicles in for maintenance/repairs.

A.
Review №29

I chose Surprise Car Care because they had excellent reviews. They did not disappoint. I had a short time to get my truck to pass emissions and there was a loud knocking noise coming from under my truck. They were extremely kind to me, reasonably priced and even text me to make sure it had passed emissions and everything was well. This will be our families GO TO for all future repairs.

Go
Review №30

I appreciate that they explained the details and communicated clearly, thanks guys

De
Review №31

Surprise car care was very professional and very patient with my situation. Everyone I talk to explained things well and helped me understand the cars diagnosis. They always called me back and gave me a detailed description with pictures explaining the work they needed to be done. I will definitely go back there for all my car needs!

Jo
Review №32

Between my Dad, my Brother, myself and now my girlfriend we have established a lifetime shop for our mechanic needs!! The service has ALWAYS exceeded our expectations, the 5 vehicles we take there have always been well taken care of in a timely fashion and communication is prompt and accurate. Mark and Mike have gone above and beyond when it comes to service, going as far as delivering our vehicles to our home to providing an Uber for our convenience. To say we are pleased with Surprise Car Care would be and understatement!! We recommend them ANY DAY!!!SincerelyJoseph Roybal and familia

Ja
Review №33

We just moved to AZ and were nervous about finding a mechanic that would be honest and not rip us off. When our car suddenly had problems we asked around on our neighborhood chat site. Several people recommended Surprise Car Care and they didn’t disappoint us. Fast, knowledgeable and fairly priced service. They earned themselves a loyal customer! Thanks again. Jann Hillenbrand

De
Review №34

The service I received was top quality answer any question I had in detail.

Wa
Review №35

Took my car here because of a referral from my dad. These guys were courteous, straight forward and communicated very clearly. The job was done quickly and I was extremely pleased with the service. Definitely going back.

Bu
Review №36

Hello, while at Surprise Car Care getting my oil change taking care of. Mike the owner and the staff are very friendly and helpful. Surprise Car Care does quality work. AES certified mechanics. Quality parts installed and double checked with warranty. Ive been a customer of Surprise Car Care for several years. I trust the work done and I refer Surprise Car Care to my friends.

Ni
Review №37

I recently brought my vehicle to Surprise Car Care for brakes, tires and an oil change. Before doing any work, they sent me an entire break down with photos of everything including the things they checked that didnt need service. They were fast and extremely friendly. I would recommend this place for anyone who needs car service and I will continue to bring my car to them for any service needs. Thank you all so very much!

Jo
Review №38

I have been coming to this shop for close to 7 years and have had nothing but positive experiences. They are extremely professional and affordable, I recommend this shop to everyone I know.

Wi
Review №39

Mark and Mike were very helpful and did a good job at fixing what needed to be addressed. Car was completed as scheduled. Would recommend their services

Ma
Review №40

The staff is friendly,knowledgeable and professional. They explained what service I needed and gave me a quote of the cost before I made the appointment.. The biggest plus was that the charge for my repair turned out to be significantly less than I was quoted. The reason was that the fluid used in my repair was less expensive than expected and the saving was passed on to me. What a great and pleasant surprise. I would recommend this shop to anyone who needs car repair or service.

Er
Review №41

Surprise Car Care is the only business I will consider for all my car care. 100%satisfied always. A car care business you can trust! Mark is an excellent customer service person. Please remember Gilbert Car Care is available for those in the East Valley. You will love your experience!

Ja
Review №42

Nine times out of ten youre gonna get what you pay for. So if you want quality, honest, reliable automotive service? You pay a professional thats been in the business for longer than most. That last statement alone should tell you what you are getting when your seeking integrity under the hood. I recommend speaking with Mark, hes a man that holds duty and integrity to the same standards as a soldier.

m
Review №43

Always very friendly when I have a service done on my car! Very reasonable and the work is top notch- Im on SS so when I found Surprise Car Care and how they were so truthful about repair needed, was so much appreciated! Surprise Care Car will always be my car repair place.I have now been here for different repairs

Br
Review №44

These guys have always and will continue to be awesome to work with

St
Review №45

There work was wonderful and done on a professional and timely manner. Would recommend them for your car care.

An
Review №46

One of the best experiences with a mechanic i’ve ever had. they had my vehicle fixed super quickly, for a good price and called to update me on what they were going to do before doing it. will be returning for future vehicle repairs (:

Ma
Review №47

We took the car to the dealership to be checked out before bringing it to Surprise Car Care. We were told that the car needed about 2k in work from the dealership to get the AC working again. Mark at Surprise Car Care was really great right over the phone giving quotes of how much the work would be if the issues were found to be the same has reported by the dealership and the cost was much lower. A estimate evaluation was also a really affordable cost. Once we brought the car in they got the Ac working again right then and there without the compressor needing to be replaced as the dealership had said needed to be done. Mark advised that the switch did still indeed need replaced but the compressor did not which was a MUCH lower cost-!!!..- My mom is on a fixed income this honesty was more then appreciated by her & our whole family. If you want great honest work done at a great price, this is your place-! Thank you Mark & Surprise car care Team.

De
Review №48

Trying to charge me when I specifically told them not to do anything that must be charged

St
Review №49

Mark was honest and genuinely driven to find the root cause of my issues with the transmission and fuel injectors. They saved me thousands of dollars by finding the high pressure fuel pump having caused all 9f my symptoms. It was not a bad transmission after all! Thank you Surprise Car Care for an outstanding job and excellent customer service! Ill never use any other shop for all of my vehicle repairs.

K
Review №50

Had great communication and worked to get my truck back on the road ASAP. They were very professional and had a quote for me within a couple hours of my vehicle being there. They text you a inspection link which is very detailed. Thanks, Surprise Car Care for everything. Will definitely use you in the future.

Br
Review №51

My go-to for auto repair in Surprise. They are fast, friendly and do a fantastic job of communicating throughout the repair.

Lu
Review №52

This is the second time I have had a vehicle serviced here, and I’ve been satisfied each time that I am receiving exceptional quality of service from knowledgeable professionals. The staff at the desk are always friendly and very informative.

Th
Review №53

Was traveling through AZ with my truck and tow camper when my air conditioner went out.. in August. As I baked in the 118 degree sun, I called a couple of places quoted me around $1800 for parts and labor.That seemed ridiculously high, but so did driving another mile without AC. I decided to get some other quotes and I am SO glad I did...I called Surprise Car Care.They took care of me right away, allowed me a space to unhook my camper, And had me back up and running in a day...I also had them give me a synthetic blend oil change... and it was over $800 less than the other guys!!!It was the best car repair experience I’ve ever had.I hope I never break down again, but if I do and I’m within a 100 miles of AZ, I’m going to Surprise Car Care!

Ri
Review №54

Mark, Richard, Mike, thank you for your hard work you did on my car. These mechanics are very honest, professional, and caring.I went to 3 different mechanics and no one wouldnt help. These guys work with me to find the best cost so I could get my car working. They are very straightforward, and explain the problem with your car. I will not go no were else, not even the dealer service. Im blessed to find these guys. Excellent place to go to get your vehicle work on.

Mi
Review №55

Very professional, and honest ! Which is much appreciated. I just lost my father a month ago / and he always worked on my vehicles .Good to have a local place I can trust - to do honest ethical work - not to mention fast, and top quality.Do not hesitate to give them a call - you won’t regret😉

Le
Review №56

These guys are my new go to mechanics! They are professionals of the highest caliber and I was very pleased with their level of communication during the duration of having my vehicle. Highly recommend Surprise car care for all your vehicular needs💯. Plus they work closely with a finance company, which was really nice because car repairs can add up quickly and they helped make it manageable. A+ plus service!

St
Review №57

Cant speak highly enough about Surprise Car care! When it comes to repairing your car you always dread hearing what the cost is going to be. At Surprise Car Care when you have the good fortune to deal with a top notch Service Advisor/Writer, Mechanic And all around automobile aficionado, Mark! He is a straight shooter, will tell you like it is, no BS, and will go above and beyond to locate parts for you that can save you money! Do yourself a favor, skip dealer repair/service costs and take your car to Surprise Car Care. Their integrity, knowledge and Professionalism will guarantee your loyal patronage!

Ch
Review №58

Richard and his team were great. Got my daughters jeep up and running at a very fair price. They will be getting all of my auto repair business from here on. Highly recommend!

Li
Review №59

Mark and his team were very helpful. They kept me informed about the work and the price. No surprises at pick up except the bill was lower than I expected. The work they did is high quality and guaranteed. I highly recommend using Surprise Car Care.

X
Review №60

Love a business that values its customers. Not only do they go out of their way to fix repairs but they follow up to make sure you are happy with their service. Will always have my business.

Bu
Review №61

Mark and his crew diagnosed and fixed a tricky cooling problem on my 2004 GMC 6.0 2500 4WD PU that I had bought new and was like new with less than 53,000 miles on it. It appeared to be a bad thermostat but went much deeper. It turned out to be a bad sector in my radiator that was very hard to diagnose. They done a timely and great job on replacing my radiator and topping off my A/C freon level. Went into their shop looking like new and came out looking like new and running great. Thank you Mark and Michael, I appreciate it. Folks they are the best!!!!!!!!!!!

ro
Review №62

Very professional and excellent customer service!!

Ke
Review №63

Outstanding job, got in for a short notice oil change, did some maintenance checks, honest, fast, and very professional. I’ve counted on these guys for over a year, always great service!

Re
Review №64

I needed a new battery for my Mercedes C300. Richard was very prompt in getting me scheduled and while Camden was checking each of the systems in my car, identified I needed a new engine air filter and a new cabin air filter, which has had a significant impact in the interior air quality of my car. They filled my tires with air and I was able to pickup that afternoon. Really happy to have found Surprise Car Care and will be taking my car to them for service going forward.

Be
Review №65

Communication was excellent, explained every step of the process, and got the work done very quickly- great experience.

Ad
Review №66

Came in for some ball joint replacement and an alignment and couldn’t have asked for a better job! They are phenomenal and very communicative I will definitely be coming back for any other repairs needed!

K
Review №67

Surprise Car Care has served me well for both vehicles.The first time I went there, they quoted me $150 less than a local competitor and they honored the quote from phone to finish of service. The only knock i could mention is location - not a very convenient location - but the positives far outweigh that, thus the 5 star review. They are timely, friendly and very willing to break down the explanation of work needed for your vehicle.

El
Review №68

We brought our Jeep Grand Cherokee in for an oil change. Mark and the team did an amazing job and noted another area that needed immediate attention. They took care of us right away and we are completely satisfied. The Jeep is like new! We will be back for future repairs and maintenance.

Ju
Review №69

Great service, very good communication

Br
Review №70

The team was very polite and honest. They were straight forward the diagnosis, service options, and costs. Stayed in touch regularly throughout the process and performed great work, and in a time efficient manner. Would highly recommend.

Ja
Review №71

Surprise car care has worked on my wife’s car a few times now. They get us right in and well taken care of. Love that they send a text while my wife’s car is being worked on showing the status of the car so I can see for myself instead of just taking the mechanics word. Nice added value!

Be
Review №72

Surprise car Care is one of the few places to be trusted especially for women. They are professional, timely, they do an excellent job, and that prices are what you would expect with no hidden secrets. I finally have peace of mind knowing I have a good place to bring my car. I have not been asked to do this review Im just so happy with them.

Ca
Review №73

Went to get A/C fixed. It was an electrical problem. They looked for every way to save me money and the price of the complete repair was MUCH cheaper than other places were quoting. There was no pressure to get more work done, and they actually fixed the problem. Honest, polite, and patient throughout the whole process. Will definitely be going back for other repairs in the future.

Ni
Review №74

Outstanding service every time!! As a girl I have a hard time finding a mechanic that I trust. Problem solved with Surprise Car Care. The Owner, Mike, is super friendly and HONEST! I love this place and will be using them for all my car care needs! Highly Recommend!

Co
Review №75

Love this place I’ve serviced my entire families cars here and got treated fair everytime with outstanding service and cheapest prices in the valley for grade A professional mechanic work. Mark is always helpful for anything I need.

t
Review №76

On Dec, 3, 2020, my wife decided to take her vehicle in to this shop for a repair because of the positive reviews. It was made ample clear to the manager on the phone and in person that the car was needed before 3pm in order to pick up our child from school.We dropped it off around 915am. He agreed it would be done well before that. I even made it ample clear with the hispanic lady at the desk. Four times, Four times, this was mentioned in total and no objection or warning that it would finished at a later time.We all know that feeling of panic if our children are not picked up on time at school. My wife called around 1:30 to get a status and they said it wasnt even being worked on yet. She told them she was stopping by to pick it up immediately. She had to pay for an Uber to get there. No offer for a shuttle was made! She arrived and wallah, they were suddenly beginning to work on it! She told them to put the tires back on and she was out of there by 2:45pm.A half day wasted on would be small repair that was never done. I dont even chalk this up to a miscommunication error because we told them a total of 4 TIMES if it could be done before 3pm. I spoke with the manager over the phone 12/4/20 and he apoligized, of course, however he made sure to jab me with a I cant completely apologize because he had a training employee excuse. Any customer service numb nuts knows that it dosnt cost anything to just give a full excuse and be done with it. The fact that this manager had to jab me with something other than a full apology is a red flag. Dont go here expecting these ppl to be honest with you.

Me
Review №77

They were able to get me in next day and fix my car quickly! They were very professional and easily explained all the problems my car had to me!

Fl
Review №78

I will wait until estimate.very nice first impression.

Ji
Review №79

Great work at a fair price . We have had a few repairs done here and have been very pleased.

Za
Review №80

The guys at Surprise Car Care have always taken exceptional care of both my car and my wife’s. Anytime we have an issue they have been our first call. They give us a thorough analysis of everything that they CAN take care of and also help us to know what is absolutely needed at that time and what can wait. The work is always done well and quickly so that I can get back to using my own vehicle as soon as possible! We never feel pushed to do more than is necessary or spend more than we can/need to. I recommend Surprise Car Care to anyone who asks.

Da
Review №81

Surprise car care was recommended to me by a few people, and they all spoke highly of Mark and Michael. These guys run a good shop and do excellent work. My daughter’s car runs like new now.

I
Review №82

Thanks Mark et al. at Surprise Car Care. Twice now they have made my car repairs quickly and completely. Its nice to have a reliable garage that is only a fraction of the dealers overpriced services. I also appreciate the follow-up to ensure the job was done correctly and to my satisfaction.I also greatly appreciate the honesty. I was considering a service that did not really need to happen for another 10,000 miles, and the suggestion was made to hold off for now. An upgrade to that service could lead to damage to my car, which another service never mentioned. Mark was upfront not only in warning me of the potential damage and giving full disclosure, but also not pressuring an unnecessary procedure at this time. Keep that up and everyone will come to you for a lifetime!

Ma
Review №83

This visit was for replacing main power harness. They did a good job but severely under estimated time it would take. Was told I would have it by lunch and when it was done it was an after hours pick up the same day. Also they forgot to reconnect my engine temp sensor plug. I will continue to use them as I have received excellent service from them in the past. They are still the best place in town.

lo
Review №84

I’m new here to Arizona and my air conditioning went out in my car, I have been looking at different auto repair shops and received many ridiculous and overcharged prices upwards to $2,200! When I called Surprise Car Care they were straight to the point and their prices were fair. I received a quote from them at first of $1,100 but once work was completed I only paid $740 due to not needed more extensive work as thought before. Surprise Car Care are fair and honest and I would highly recommend their services!

To
Review №85

I took my step sons BMW here for a new radiator. They did the repair quickly and communicated with me about the progression of the work. The staff was very friendly and helpful. I’d highly recommend them for you car repairs!!

Ni
Review №86

Mark and the guys at Surprise Car Care are AMAZING!!! They are always up front and honest, have reasonable prices and they have always worked with us. I would recommend them to anyone and we continue to take our vehicles to them for work and maintenance. Friendly and fun staff, its always a pleasure working with them, even when the reason for being there isnt so fun haha! Keep up the GREAT work guys and thank you for everything!

Ma
Review №87

Provided me the time I needed to receive an oil change and tire rotation, very accommodating. Thank you

Co
Review №88

My wife’s car check engine light came on and wasn’t running right took it in and as like last time they did a good job again very friendly and nice people have told my daughter to use them if she needs car repair and also my friends will do busiwith them again

La
Review №89

Everyone at this shop is great! I couldn’t be more thankful for all of their help. They were so kind and made the process of dropping off our family minivan easier than I could expect from the dealer! We do a lot of out of state driving and believe me when I say that my van will be back in their care whenever the next hiccup arrives (since it’s over 10 years old). For now though, I’ll enjoy the smooth ride!

Me
Review №90

I had a bad experience with my previous mechanic. A friend referred me here and I couldn’t be happier! They were thorough with everything. I love that they send you an electronic copy of the inspection with pictures of what they found. Very satisfied and I would highly recommend.

Jo
Review №91

Ok. I am not quite sure that I dont dislike this place. I paid a very large amount of money for my car to be fixed. I have been waiting for about 10 years to buy a car. I recently purchased a new to me car. I quickly realized it ran hot so Surprise Car Care came to me as a referral from my daughter and I already had to bring it back to them because get this... I drove it to my house from my work place.... It was so hot... I had to add a gallon of water to the reservoir. It seems to me like the mechanic didnt let the thermostat even open and I was sure charged for 50 dollars of coolant. The only thing I saw under my radiator was water. So yeah they warranty their work but you please tell me. They only did what I told them to do but they did it at the cost of me getting stranded again. The owners are brilliant and the mechanic is not.... Thats all I can tell you but I promise to keep you posted as to how this ends.

Em
Review №92

The team at Surprise Car Care always make me feel confident about getting work done on my car. They are completely transparent with the work that is needed, and they never over charge me for things I dont need. Theyve even waived service fees on a few occasions when they couldnt find anything wrong with my car! They are kind, professional, and take the time to make sure I understand whats going on. As someone who used to have a lot of anxiety getting my car repaired, its an awesome feeling to have mechanics I can trust.

Za
Review №93

I brought my car in here to find out what was going on with my A/C. They had charged my system and nothing happened so they decided to look for hard codes the car may be throwing out and sure enough they pinpointed the problem down to a $30 sensor in my dash. They were honest, straightforward, and honesty the nicest and most respectful people I’ve came across in awhile. They treated me very well and I have recommended them to many friends and family. I can honestly say they went above and beyond and you don’t get that with many places anymore.

Je
Review №94

Michael and the boys over at Surprise Car Care are simply the best! Always honest and willing to work with you to get the repairs you need in the most cost effective manner. You will be hard pressed to find a more dedicated, personable and expert team for your car servicing needs! Highly recommended!

Jo
Review №95

You hit all the bases so far: fast, friendly, informative. The final proof will be the lasting quality of your work

An
Review №96

Always get amazing service that we can trust! They are open and honest about all repairs and just recently helped get 2 cars road safe for my teenagers to drive. Definitely will continue coming back, recommending and I have full confidence in the work done on our cars. Thank you!

Ma
Review №97

Our experience on a complete brake job was quality work with quality parts. You can get it done for less, but do you want to? Do you want cheap parts? We dont, especially in the brake system. Mark even took me out in the shop to show me firsthand the poor condition of the existing brake components. We would rather have had a shuttle operated by the shop but they got us between shop/home/shop with ride services, which was fine. Were snowbirds who rarely get car work done while here in AZ, but we wouldnt hesitate to return to Surprise Car Care.

Ma
Review №98

Went in on short notice to have brakes replaced, was not surprised to find out I needed rotors as well. They sent a text the following morning with pictures and description of all the work that needed done and called me anout an hour later. They got my car done that day around lunchtime so we didn’t have to do another day with one car shuffling everyone to work. Pricing was fair in my opinion and staff was super nicely. Will definetly be returning.

Ga
Review №99

Great shop i will be a returning customer

Al
Review №100

Outstanding customer service. Never a bad experience. Mark and his team are top notch. Workmanship is high quality . They are honest and stand behind their work. Highly recomended.

Information
30 Photos
100 Comments
4.9 Rating
  • Address:11541 W Bell Rd Ste. 107, Surprise, AZ 85378, United States
  • Site:https://allvalleycarcare.com/
  • Phone:+1 623-243-6206
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Engine rebuilding service
  • Mechanic
  • Oil change service
  • Transmission shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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