First off.This location has a great waiting area. Ready to serve hot coffee, snacks, and comfortable chairs. No one likes waiting around for auto maintenance, but thanks for making the wait as comfortable as possible!Secondly, shout out to Mike and the whole service team. Despite being overwhelmed with vehicles to service they were able to get my vehicle fixed, change the oil and rotate my tires much quicker than initially expected. I’ve been here multiple times already with my previous Jeep and the Newest one. The whole team is extremely friendly and welcoming and it has always been consistent.Lastly,If you’re on the fence about buying JEEP. DO IT. The benefits that’s come with the vehicle makes it all worth it. I love mine and would probably never change brands. I bought the vehicle from this location earlier this year. Hassle free deal and I was in and out of the dealership quickly, and felt extremely confident in my purchase.Happy shopping!!

The folks at Larry Miller in Surprise are great. We went in looking for a new vehicle that seats 7. Inventory is low right now for new and used. Mark helped us out, and after looking at different vehicles, asking questions, making jokes, we ended up getting a used vehicle that is perfect. After the vehicle was detailed it looked very nice. We were worried about getting a used vehicle but the team was able to get us an extended warranty that covers everything to help alleviate any concerns we had. Great time, great team, and we got to bang the gong.

We purchased a Jeep Gladiator from this dealership the whole experience was Amazing. My trade was not a problem they were very fair. Our salesman was great all the way through finance. I was so happy with this dealership that I came back and purchased another Gladiator. I have purchased many vehicles in my years but have never been treated with such respect. I highly recommend Larry H Miller in Surprise to anyone that is looking for a great place to purchase a vehicle. You will not be disappointed.

The staff at this dealership is amazing! I can’t thank Chad enough for how great he was during the buying process of my new Jeep! He was very honest and helpful and it was easily the best car buying experience I’ve ever had. And KT in the financial department was one of the best people we’ve ever worked with. They have both been so helpful in any questions we had and checking in on us even after we took our Jeep home. Thank you guys so much!

Had another great experience at Larry H. Miller and getting my new car! Thank you so much to Patrick H. for putting me in my sweet new ride and making it all happen!

The process was enjoyable from start to finish. No high-pressure sales tactics. Great people.

I purchase a dream truck and could not have done it without the excellent service from Jake and Jaxon. Their customer service and willing to make things happen were awesome.

Poorly ran service area. They really need to just have people do appointments only. Waited over two hours and they didnt even start our oil change on our jeep yet till we came over to ask how much longer.After they forgot to wash the jeep and they had to take it back and wash it. Us waiting longerManagement really needs to make service appointment only. Or they should tell walks in that they will have extended waits and prioritize appointments.It really isnt that hard if you had a shred of common sense to fix the overburdened service area. Or even give the decency to tell the people coming in estimated wait times.

Action Jackson, a true person who cares about the needs of not only the store, but first off is the customer. We came in at 7 pm 1 hour before store closed. The Absolute perfect truck was found for my wife. Then his brother and him made the experience even better with straight prices. It could only make sense. Happy wife is a very happy life! Thank you again gentlemen. We will be back soon for my daughters charger. Straight prices, human reactions better than a family deal.

Hands down the easiest truck buying experience weve ever had. Friendly knowledgeable staff who never made you feel pressured. I would recommend this location to anyone looking for a new vehicle.A Happy Customer

Jon was amazing! He listened to what I wanted in a new car, and the process was seemingly easy! I got a great dollar on my used vehicle 2016 Jeep Cherokee, and was able to upgrade to a 2021 Challenger! Jon was so pleasant and non pushy! I highly recommend this dealership.

I would love to thank Sean Clarke and Jason for the wonderful service that I have received today. It took s little bit but they were able to get me in a vehicle that our family is very happy with. I would recommend to see Sean Clarke to purchase your next vehicle!!!! Keep up the great service and thank you everyone that worked with me today. 💗💗💗💗🙏🙏

Have done all my services at this dealer and I call in to all a question about a window issue on one of my four Dodge vehicles I own. The service advisor says he can’t diagnose it over the phone which is understandable but he’s obviously seen or heard issues similar but would give me any rough ball park on what it could be or a high end cost of what it could be. I love my Dodge vehicle but I do not recommend anyone to this dealer if you need something done call Bill Luke and you will get good customer service. It’s all about money to Larry Miller Surprise.

Great service, tasteful range of inventory, as well as total customer care service. An absolute PREMIUM it is, to be serviced across all sections of the dealership, sales and service. An interesting gentleman in sales named Christian took great care of me, and helped make my first time buying decision an easy one.

Very great dealership and great customer service, my vehicle purchase was very fast, easy & simple thanks to Niko. He did a great job getting what I wanted for a good deal. I had gone to different ram dealerships in the valley and this doesn’t compare, you can tell the interest they have in you, great working spirit! Thankyou Larry H. Miller Surprise!

Matt at their Surprise location made my buying experience seamless and great. He made sure that I was leaving with a smile.

This is two part review-First the service team at Larry H Miller in surprise are by far the best and Thomas the service adviser is outstanding great guy to work with and beyond helpful.Second part is for the sales team members Tyler and Charles, they really took the time to find the right car for us and answered all our questions. They both worked to ensure we were happy with the deal and made the whole process seamless which I appreciated. They are the reason my family will only be buying our cars from Larry H Miller in surprise moving forward. Thank you to both of them for making what can be at times a very long and stressful process enjoyable.New car review 8/27/21- Another great experience at Larry H Miller. On 8/3 my wife was in an accident and totaled her car leaving us with one and it all happened right before I was going in for back surgery. After getting home and needing another car I called Charles and Tyler and like last time I told them what I was looking for and that I just went through surgery and could not come in. Charles and Tyler went to work and within days found the car I wanted got it to the dealership and had it ready for me to look at and had all the documents ready so we could get in and out so I didn’t have to be on feet to long.This is a great team and great dealership and once again proved why my family only does business with them. Also, major thank you to Charles and Tyler, they are truly great guys.

Worse experience in over 50 years.for service. Bought a new Jeep from Avondale Chrysler Jeep and to to this service center for its first oil change. Appointed was nearly 2 weeks out for 8am. Got there and dropped off car. Waited over 2 hrs before I asked what the hell was the holdup. Said they were busy. No kidding ! Why have an appointment. Takes a high school drop out at Jiffy Lube 15 mins.to do the same job. Waited another half hour. Was livid. No excuse. None !! Drove 1/2 Mike off.lot and noticed they hadnt washed my vehicle. When I arrived they asked if I wanted it washed. Relied yes. Took back and had then wash it. Acted like I was the jerk. Stay away from these clowns. Had a Hyundai I also took to Larry Miller last year. Same experience only worse. 2 hours 45 mind and hadnt even begun. I left. Vile

Pros:1. Found issues with my vehicle i didnt know i had2. Good communication3. Fixed vehicle timely after parts came in and works good stillCons:1. Constant messages via text and email for their marketing and surveys after service was complete. I signed for service, not to sign myself up for marketing and surveys. To do this should be more explicitly communicated and given the option to decline. It never came up from the service professional.2. I scheduled my service one week in advance but after 7 hours after i dropped my vehicle off i got a call saying they were still backed up with 10 cars ahead of me and could not look at mine for a couple more days before basic dianostic could occur.3. Marked up part i needed by few hundred compared to other retailers selling same or similar part.I am happy to get my vehicle back and thank you for fixing it.

Great experience buying over the phone while on vacation out of state. Mark August took care of all the details and when returning to Surprise AZ Mark had the Jeep ready to go. A big thanks to Mark. Also, thanks to Edgar in sales and KT in financing. All did a great job!

The van we purchased broke down 4 miles from the dealership. After that we went though several months of constant break downs, tow trucks, rentals, and excuses. We ended up selling the van at big loss less than 6 months later. Now three years later this dealership cold calls me a few times a month asking about the van we dont own and if we want to buy a new one. No thanks, please stop calling me. I would never buy anything off your lot after how bad you treated me.

This is one of the most poorly run service departments I’ve experienced. At first arrival the guy just had an attitude. Felt like I was bothering him. Mind you I was the only vehicle in “Express” line. You got 5+ people walking around chatting at any given time. No one checks in with you. Had an appointment for my first oil change and here I am 2 hours later writing this review because I asked for an update and the service rep seemed bothered when I asked and told me I had to ask the guy outside. Instead of taking ownership and showing a little “service”. Quite ironic. Clearly since they seem like they could careless about anyone’s business or time for that matter I’ll certainly service my Jeep elsewhere as well as never buy or refer anyone to this dealership.

Will absolutely never bring my vehicle back here for repairs. Not only were the repairs not done properly, but the service professionals caused further damage to my vehicle. I was told a manager would call to discuss with me, but never received a call. When I checked in with my adviser, Shelby, to let him know a manager never called, his response was my manager reviewed and we didnt cause the damage... but still couldnt call your upset customer? Super disappointed in that entire team. Luckily, the Avondale location seems to actually know what theyre doing and fixed my issues so Ill be taking my vehicle there from now on.

Our car shopping experience was exceptional and I didn’t feel pressured or like I was being taken advantage of. The sales rep was friendly, responsive and they gave us a fair price for the vehicle and our trade in. The finance department was quick and efficient and we didn’t have to spend all day and the dealership just to buy a car. I recommend Larry H Miller to anyone who is looking for a great car and a stress free process.

We had a great experience here. We had a great salesman John who was very polite and never pushy, which I really appreciated. The finance department was also great and fast. All in all a wonderful experience.

Great buying experience. Everyone was great to work with across both sales and finance. The process was quick and I am very happy with my purchase!

Purchased an oil change package from Larry H Miller Dodge. Which included 3 oil changes and tire rotation. When I purchased the package I was never given any information except it was good for 3 oil changes and tire rotations. But what I come to find out ithere is a expiration on the package which resulted in me losing an oil change and tire rotation. On top of that they never completed any of the tire rotations due to the fact there is a key lock required for my wheels which I did not realize and they never asked for it. Today they told me they could not rotate the tires without it. I asked them if they had the key which they told me no they would have to get it from parts and change me. That is surprising that a dodge dealership does not have a tool to unlock a wheel for a tire rotation. Just be aware that there is an expiration date on the oil change package they offer. I take partial blame because I should have asked more questions when I purchased the package. I just assumed you buy 3 you get 3. Will just look for another company to service our vehicles.

Hi my name is Mike Coury and I recently visited your dealership. Mind you, I live in Scottsdale, so it was a drive at 4pm in the afternoon. But I saw a 4 Runner on line that I wanted to see. I was pleasantly greeted and I said I had a conversation with Alan to see this vehicle. Alan was informative and patient, since I had lots of questions. He listened to my concerns and we were able to come to a deal that was not only good for me but also the dealership. Usually I dread this procedure, but I applaud this dealership. I will recommend this Larry Miller to all my friends. I also want to give kiddos to Alan for everything he did to make this a pleasant experience. I also love this 4 Runner 👍

I am usually not a person who uses the dealership for service. I needed a new smart key for my truck. The process was quick and easy. I was impressed as I had been told when I had my oil changed elsewhere that my serpentine belt was worn and needed replaced. I had the mechanic check it and he found no reason to change it at this time! Surprise for a dealer not to try and push you for unneeded items. Our service Rep, Shelby, was efficient and polite. I will be going back to this service department.

Larry Miller made the process very easy. The salesman worked well with our demands and concerns. The service department did a great job and making sure the vehicle is ready for delivery.

Dealt with Nico at the dealership. He was great to work with and made my car buying experience enjoyable. After looking all over the Phoenix area for a week and a half, my search is finally over. Left with my truck the same day. Thanks Nico!

Wonderful experience with Larry H Miller Surprise! Our salesman, Tyler was excellent! He helped answer all of our questions and worked to get us the best rate as we had other comparisons from other dealers.Our Finance guy, Travis was also excellent! He too helped us get the best rates for warranty. Overall amazing place to do business with! Car buying can be intimidating, and this place by far was not! So laid back and got the job done! Thank you all for a great car buying experience!

I had a service apt at 9:00am for oil and filter change and fuel filters changed for my 2019 Ram 2500 Cummins. This truck is my baby. I keep this truck clean and detailed daily. I take pride in my vehicles in preventative maintenance always on time, and keeping it showroom shiny. I asked how long it would take and they said 2hrs. I figured as much being everywhere is shorthanded nowadays but there were people everywhere chatting. Regardless I just waited for it to be completed. After I was told it was done I paid for my service and I walked across the lot to find my truck. (Not even brought up to the bay) I instantly smell diesel. When they changed the filters they had spilt it everywhere underneath my truck. I then start to inspect the truck and its covered in oil hand paw prints everywhere. I then look at my oil filter and it WAS NEVER CHANGED! Old one still on.(I mark them) I go back and tell the service writer my issue. Said it would be taken care of and truck cleaned up. 30min later it comes back and truck still dirty interior seat is oil residue from a dirty tech and as simple as the % guage for oil and fuel not reset lol. Absolute joke. I then get home to detail the truck for two hours of spilt oil and diesel fuel all over my truck and the oil fill cap is off, trans dipstick off and oil dipstick off. And I checked the oil this morning and how is a fresh oil change darker oil than when I brought it in? At this point it wouldnt surprise me if the oil was used and put into my truck. I have never been more disappointed in such lack of care for a very expensive vehicle. Would love and explanation from a manager on this. And no compensation of any sort was even offered.

Great dealership and worth the drive. They made everything so simple and easy to purchase a vehicle. Now I have a great truck thanks to Larry H Miller.

This is the 2nd car we have purchased from Larry H. Miller in Surprise. They have absolutely no pressure buying experience, they got us to the payment and found us the vehicle we wanted even thought it was not on their lot and then he it delivered to us the next day. We will definitely be going there a 3rd time when it is time for a truck!

We traded in our truck for a new 2021 Ram 4x4 Laramie. Our sales rep was Greg Rodriguez and he did an excellent job from showing us various trucks to the one we bought. His after the sale going thru all of the new features was a big plus. Once again thank you Greg for your time.

Mark was awesome to work with! He did a great job trying to find us the exact truck we wanted! He was super friendly, professional, and funny! He also spent extra time helping us get set up with our devices and the truck navigation before we left. He checked on us a few days later to make sure we didn’t have any questions or concerns or needs. Awesome guy! Everybody at the dealership was very friendly. I would definitely buy another vehicle from them!

I was able to get my dream car at this dealership! Would recommend the Larry H. Miller Chrysler Dodge Jeep Ram Surprise dealership to anyone! Niko helped me get my 2021Jeep Grand Cherokee and he and everyone else was amazing. Such a friendly and welcoming environment!

Went in to just get a recalled part on my car, but walked out with a new car (the car got fixed but still got a new car). I worked with Collin and Travis who were both extremely friendly and personable. They did not drag on the car buying process at all. They delivered on everything that was promised. I definitely would recommend and go back to buy fell there again.

Fast and easy transaction! Chad was a great salesman as well as all the staff we worked with! We are really excited to have our new Wrangler!!

Had a great experience here with my son. Jake was awesome, & went to bat for us to get my son into his dream car. Straight forward, honest & friendly,... the way things ought to be,... Ill definitely be back!

Purchased a Jeep Wrangler Unlimited. With limited inventory (due to post COVID conditions), they still managed to get me into the rig of my choice. Great sales and customer service. This is my second vehicle purchase from Larry Miller of Surprise.

Erik was super helpful. I had specific requirements for the vehicle I was looking for and he was able to get me into the right Jeep for me. The customer service was fantastic. This was my second Jeep I have purchased from this dealership and will go to them for my Jeep needs in the future.

I purchased a Ram truck from this dealership in Surprise and had a great experience. My salesman, Chad Larson was very helpful. He showed me a couple of vehicles that fit my requirements and explained the differences to me. He was super helpful and easy to communicate with.All aspects of the deal were great. The financing process was quick and easy and very straightforward. This truck was for my business and I will purchase all my future trucks from Chad at Larry H Miller from now on.

Went to check out the inventory of Jeep Wranglers on the lot and see different price points, Camron was great and informative with answering my questions and showing me the different vehicles on the lot. Although, I thought it was strange that online there were about 20 wranglers listed in stock but they only had 4 displayed on the lot. I was also disappointed that I test drove a diesel with street tires when I specifically asked to drive either a hybrid or regular fuel Jeep with all-terrain tires. After looking at the Jeeps, I wanted to see the different price points and what would be the best deal for me. My personal information and financial standing were not taken and looked into. Their finance MANAGER, Jason, came out before we could get into much of any details and he was THE most disrespectful, condescending person I have ever met. The first thing he said to me was every college girl wants a jeep. He made assumptions that I was a basic college girl and too young and broke to have a luxurious car, he continued to make assumptions that my credit score history would not be good enough (again without looking anything up about me or my financial standing). He suggested to me that I find someone to help me make the monthly payments and that I get myself 6 credit cards and a mortgage to help increase my line of credit (again without knowing my financial background). I said to him, are you telling me that student loan payments have nothing to do with your credit history, he answered, have you even started making those monthly payments?, I replied that they have been paid off in full for years. Jason never even showed me any type of price point options for buying a car on the computer, all he told me was that buying a Jeep for $40,000 and or having a $300 monthly payment would be impossible. Him and the salesmen told me that I should look into buying a cheaper car and then promote myself to a Wrangler due to the fact that I have never purchased from a dealership before. Jason also compared this to having a job and how you dont just get promoted, it takes about 10 years, I replied letting him know I have actually been promoted 4 times in the last year. I was so appalled by the way I was talked down to With little to no regard to my background. Little did this so called Manager know that I could have bought the most expensive car on the lot if I wanted to. For all they know, I could have been a millionaire or even related to the owner. My boyfriend, who is working out of state, called them the next day to complain about how poorly they treated me and Jason completely lied to him. Jason told him that I was shown different buying options on the computer (which did not happen) and then Jason gave my boyfriend a hard time for not coming with me to the dealership. If Im buying a car for myself in my name, why do I need someone to come with me? They lost my business for sure. I went up to another dealership and the Employees there were sooo nice and willing to work with me. I ended up buying a 2021 WRANGLER UNLIMITED SAHARA 4XE in the price point I wanted. HUGE loss of a sale on this dealership for having their nose too far up their butt. I advise everyone to go elsewhere to buy a car, I am never going back there.

I brought my Jeep to Larry Miller Jeep in Surprise, AZ. for an oil change and tire rotation.This is how Larry Miller Jeep treats my $40,000 Jeep:1. Passenger side hush panel removed to gain access to the cabin filter. I never asked to have the cabin filter checked. They left it hanging down, broke a clip and got what appeared to be motor oil all over my leather seat, door panel, and B-Post trim. It took Forty-five minutes to remove it and I still see some discoloring spots on the seats.2. Grease, finger and palm prints all over my white headliner and A-Post trim (20 minutes gently cleaning that)3. Mud all over the drivers floor (What? were they taking it off-road?)4. Oil all over the engine compartment and oil-soaked and stained the hood insulator5. Tore off my K&N Filter sticker from the air cleaner housing

Colin and Jorge were excellent. Management bent over backwards to work within our budget, and we couldnt be happier. We will be back again!

Chad was great to work with. I usually avoid the car dealerships like the plague, but Chad was not pushy. He was professional and made the experience of buying our vehicle a good one. I feel like I got a fair deal. They even added some accessories to our vehicle and had it ready for us the next day. Thank you Chad and team.

Awesome customer service! Sean Clarke was super knowledgeable and helped us make our decision on our new Jeep. Thank you!

Great experience!! Loved our salesman Chuck Newman, he was down to earth and wonderful to work with. Got us a super low rate too.

Best car buying experience ever! Michael and Tyler were the best! Will definitely recommend to all my friends and family. We will be back to purchase my Moms vehicle here too.

Great people, great service. Attentive and attention to detail in any need or request I made.

We worked with Mark and Chuck, primarily the latter - probably the best experience at a car dealership weve ever had. Refused to go to anything in N.Phoenix or Scottsdale and are we glad we did the additional drive to Surprise out at the 303 as it was worth it. Chuck was unbelievably informative and took his time connecting with my 16-year old daughter, walking her through the Jeep 2021. Very appreciative of the efforts. Thank you.

The staff at Larry Miller surprise are always a pleasure to work with. The gentleman Duane in maintenace is amazing his customer services is genuine. The lady who schedules for appointments for maintenance is also very helpful and nice. Another gentleman by the name of Frankie Pena who works in sales as a manger is awesome he’s always been very professional and helpful. The other employees by the name of Mickey and Levi also do great work when I would come in for oil changes and service. I have been coming to this dealership for years and will continue to go back due to their customer service and hard work. Thank you Larry Miller Surprise.Sincerely,Esther Hernandez :)

There are very few times that someone can genuinely say that they were helped out in a very courteous and professional manner at a car dealership. Larry Miller Dodge Ram in Surprise is an exception to that rule. From the first email all the way through to after delivery of my 2016 Dodge Ram 1500, there was nothing but compassion, understanding, and happy professional courtesies between myself, and the sales team as well as the finance manager. I highly encourage and recommend anyone and everyone who is looking for a vehicle to consider Larry Miller Dodge Ram surprise.

We worked with Mac who was knowledgeable and very professional. We would recommend anyone looking for a vehicle to look up Mac!

Wanted to give a compliment to the sales staff here. I (like a total moron) left a VERY important binder with a whole lot of important personal documents on the showroom floor in the process of purchasing a used vehicle. I didnt realize my mistake until I got back home to Mesa. In a state of panic, I called the dealership AND the young salesman who I worked with, who was subsequently off work. Despite that, Hunter made calls and did what he could to get the binder back to me. Eric and staff were also helpful in getting this taken care off. Thank you guys.

Service was great. Staff was very accommodating and answered all my questions.

Amazing customer service and great sales people. Easy and quick signing of paperwork. Detailed nicely! Will come back here from now on and I defiantly will be sending people this dealership

My experience was good right from the start. Tyler Mooseman was my salesman. I was impressed with his customer service skills. He was friendly, knowledgeable and accommodating. We test drove and was not bothered with proof of insurance and license. Immediate trust was established. I also met his manager Kyle who was friendly and personable. He called me later to check to see if I had made a decision on a vehicle yet. He also stated they he would work with us to get the vehicle we were interested in. I also had a good impression of Travis (finances). He appeared honest, trustworthy, personable and knowledgeable. He was very helpful. The facility was clean and professional. The support staff was also helpful. Overall a good experience! Grade, A!

Went great. Nice to deal with a dealer that will deal. Mark was great to work with.

Great experience at LHM! I have purchased several new vehicle from this dealership. Never a need to go elsewhere. Friendly sales and service. Highly recommend!

Great people made it fast and easy. Bought 2 cars in 1 month because of the service and attention to detail.

Larry H. Miller in surprise AZ is customer driven and specializes on providing excellent service. They have a very professional and down to earth guy name Kyle, his patience, attention to detail and responsiveness is exceptional. Every time I go there he keeps me informed and explains the process in detail. He goes the extra mile every time. If you go there and want to receive the best customer service ask for Kyle.

Excellent service, Charles walked me through every step of the way! Super satisfied with my new car !

Went car shopping for a brand new car, at the end of the day I was able to leave with a 2020 dodge journey (No Owner) a week or 2 later I start having problems with the vehicle so I took it in and of course they couldnt find the problem. I then wanted to get a rental for the time my vehicle was being fixed and Franky the manager denied me one, I even had warranty on my vehicle clearly stating I can be provided with a rental in the agreement. He insited he cannot give me one even though their agreement states I could. This was very disappointing being that my vehicle was brand new and Franky would not do anything to help me out with it. I even tried to trade it for a different car and he tried to sale me an even more expensive one or used.

Service station is always helpful and awesome—appointments or walk-ins! Always excellent service! Thank you!! Excellent dealership, as well! Happy customer for 3 years now!

Marsena, and crew do an excellent job of pleasing your customers in the most professional way possible. They are all very well read in all aspects of their profession. I would definitely recommend your dealership, and crew to my friends and all others looking for a new or used vehicle.

Angel is the best. If you are looking to purchase a vehicle, go to Larry H. Miller and speak with Angel. She is great. Helped us all the way through.

Great salesman! easy process all the way around!

This dealership is truly the most undesirable lie cheat and steal from you everything they tell you when you buy a vehicle is a complete lie. From sales to finance and service. I know that now at first I thought this was great and people were great once they get your money they No Longer care about you as a customer. Bad business as far as Im concerned and to all be very wiery of there sales and lie tactics about any warranty you get and same for there service the worst I have ever seen after spending 55k what a joke never again would I do business with these people or company

From the moment we arrived for our appointment, we were treated as clients and not as a potential sale. Our sales associate, Jason was very professional, courteous and honest. When he didn’t have a complete answer to any question, he was not afraid to check available resources. All in all, he made us feel comfortable and at ease throughout the day.Financial discussions were equally low pressure. There was no selling of payments, and no intrusive probing about our finances. We settled on a plan equitable to both parties in a very non stressful discussion.Final contractual signing was equally low key. No high pressure selling or scare selling of add on paint or fabric protection, etc, but it was made available and each part clearly explained.All in all, this dealership was the most professional I have ever done business with, and they had a high bar to clear.Although they are 47 miles away, I will be a regular customer for my vehicle needs.

I have recently leased my 2nd vehicle from this dealership. I have to say I have had the best experience in purchasing a vehicle. The general manager Marshall is awesome and a huge help the salesman Colin that an amazing job as I have purchased 2 cars from him. Also Chase in finance did a great job getting my deal done with no problems. If you are in the market for a Chrysler Jeep or Dodge make the drive to surprise and go to them Believe me youll have a great experience

Avoid this dealership if you can! Over the last few years their level of service has declined as some of their top talent (based on my experience) have left and been replaced with staff that doesn’t seem to understand the importance of delivering good customer service in a competitive market when their are so many other places to choose from with better customer service at a lower cost.I will no longer take my Jeep Larry Miller Jeep in Surprise, AZ.

Larry Miller Jeep is where I get my truck service. Tom Rodriguez in the Service Department take care of everything efficiently and professionally. Tom is highly recommended forAll service needs and he’ll communicate any needs fast!

We had Caleb as our sales rep and he was great! We enjoyed our meeting with Jorge in Finance and meeting Cody too. Caleb took us to see jeeps that fit our interests. He was personable and professional. We test drove one jeep and purchased it. He helped us work out an amicable deal. We think its important to purchase from a reputable/professional dealership and we found Larry H Miller to be a good place to shop. Thank you all. K and A!

Excellent service! They were great and very helpful. The service tech explained the problem and what needed to be done in great detail. They got our vehicle in and out quickly for what had to be repaired. My only issue was the cost of the repair, it seemed pretty high but I’m grateful they were able to help on such short notice.

Seen other reviews on the financial manager and I agree today was a horrible experience. Jason I believe was his name and speaks as if he dosent care if my business is theirs. I’ve bought my last two vehicles there and know I’m truly disappointed with the service. He kept implying my down payment on my truck changed the sale price. WHAT! How? My down payment dosent change sell price but lowers my out the door. Now that trade in values are high they want to rip me off worst or it seems. My truck came up in value and they still low balling saying you only paid this amount I was like so it’s worth more now. I said thank you got up shook his hand and walked out as he just crumbled the paper saying something about me to his coworkers. Can’t believe I received this service from them after a long relationship with them.

What a great experience. We were just interested in looking at our options and was given several with so much patience and professionalism. If we bought cars often I would keep going back over and over. Our sales representative was amazing and his follow up was great. We can tell he truly cared about our happiness.

If you go to Larry H Miller for a Ram truck, seeKT. Mr Thomas was friendly, professional and knowledgeable. All I could ask for in a salesman. I just met him this morning and only my second visit here. If I buy a Ram it will be from KT. The dealership has a cafe, computer desk, comfortable waiting area. And friendly staff.

Been to this dealer two times now for service on my 2020 Ram. I initially bought a 3 change synthetic package that included a tire rotation.The first time, they didnt rotate the tires per my request, even though the truck had 6500+ miles on it. It was explained to me that they didnt appear to need to be rotated. I had to then wait another 30 minutes for them to bring it back into the shop to complete the rotation.I came in for the second oil change this week and upon leaving, I looked at the receipt and saw they put in normal oil, not synthetic. When I made my appointment the call taker noted my package so I didnt feel I had to mention it upon checking in. After seeing this I had to turn around and go inside to make sure I would still have my 2 synthetic changes despite this mistake.It just seems like I shouldnt have to be marking my tires, insisting on a rotation and double checking what kind of oil is put into my vehicle. I am tied to this location because of my package, and now feel like every time I bring my truck in, I have to be that guy. I am sincerely hoping the next couple of service appointments go much better. But as of now, I am dreading them.

Everything went very well through our purchase and Gregg was great. The only issue was their too popular and need more help. Lots of waiting. Guess I just couldnt wait to get my truck.😁

The service was absolutely incredible. I went there to look around and ended up with a New Car and right in my price range. They will work with you to help you find the best deal possible. Excellent customer service. I recommend anyone looking for a vehicle to go here.

I had no trouble making an appointment in my time frame. When I arrived slightly early they got my oil change going right away since I was waiting for it. it was quick and efficient and everyone was very polite.

Mark provided superior customer service and answered every question that I had. He has even gone above and beyond by reaching out to me to follow up on the purchase. Thank you Mark for your assistance! I will definitely be recommending Mark to all my friends and family!

If I could give 0 stars I would. This dealership is shady to say the least! I haven’t been able to get the vehicle registered/insured in the 6 months I’ve had the vehicle. Unprofessional, rude, and down right disrespectful. Wouldn’t even give me a new temporary tag until I could get the registration figured out! What a joke of a dealership. Save you time and money. Shop somewhere else!! The finance manager is a joke and wouldn’t know customer service if it hit him like a freight train.

Brought our Dodge grand Caravan in, because the DVD system was having issues, and not displaying on one of the screens. Not the first time we have had this issue (had it replaced less than an year ago) but that is no fault f the dealer. Van was brought in on Tuesday, got a call that afternoon that they would try to get it in that evening, and let us know today, by tomorrow (Wed) or Thursday what was going on. Ended up going in after I picked up my wife from work on Thursday, to find out that the paperwork showed the van was checked out and ready for pickup Tuesday night. No phone call, No email, no text. Part is on major backorder, with no estimated time for delivery. How long were they gong to keep my van, without telling me that they needed to wait an unknown amount of time for the part????The last vehicle we brought in for electrical issues and they did work on it without talking to us, then charged us to complete the work. When I went to pick it up, and asked about the bill, and why they took things out of my vehicle without talking to me (then charged me for it) the guy told me that they could put it back in if we wanted me to... I asked if they were going to charge me for that, too, and he said of course. we cant do work for free.

Eric Nelson was our sales person and he was great. Hes really out to make a difference for people and he shares his life experience easily to help customers feel at ease. Eric is a very patient teacher. Our new Jeep Cherokee is a technical marvel and not at all the vehicle weve had even 4 years ago so there is a lot to learn about its operation. Eric walked us through it both in the lot and on the test drives with calm patience.Antonio in finance was also great. he comes across as a real person and not some talking head in the Finance chair. This is very much not the experience weve had in the past.

Everyone go visit Greg he is a super, awesome salesman. He was very nice and professional and took care of everything I needed from pulling on the lot to pulling off.

My soon to be husband and I stopped in just to look at a few Ram 1500 trucks. We fell in love with a Ram 1500 crew cab that was special edition to honor the marines(built to serve) Beautiful truck. When we started to sit down and work numbers it didn’t go well.. we started to walk out. Then Frankie came out talked to us and worked with us to try and find a good medium. Our salesmen Erik M. Was amazing in stepping up to try and help us get approved for this truck also. Between Frankie and Erik we wouldn’t have our beautiful truck. Those guys took care of us after the sales manger Jason was very rude and basically told us to leave. Jason just didn’t want to give us a decent price for our trade in. I would still recommend my friends/family to go see Erik and Frankie but to steer clear of Jason. Jason’s not a customer service personal.

Simply put we were ready to buy a Jeep. Had it picked out and were ready to work out the price. The sales manager must of had a bad day and started with coming up to us in the lot to say. “Are you serious about buying tonight? Otherwise i wont allow you to test drive” so not a good start. After we test drove and were ready to buy. The same sales manager came out and simply said he wanted to know what price we would buy the car for. I asked him to come up with a price 1st he wouldnt and demanded that i should. So i gave him a low price, lower than i thought they would accept. He then said “well you obviously cant afford this one you should be looking at this budget jeep”. I said “well give me a price” he wouldnt and demanded we change our price. I got annoyed and said “stop messing us around and give me a price”. He got angry and said he was done. So we walked out without getting a serious idea of what they would sell it for. We ended up buying a awesome Lexus IS 350 from Fran at Arrowhead Lexus. I know very different car but such a good buying experience. Something we simply didnt have at Larry H Miller. Funny enough for days after they called asking how to win our business back. At that time they would have had to give us a deal i knew they would never do. So i never responded. Just a really poor uncomfortable upseting and frustrating experience

Ive bought cars from different dealerships 8 times in my life. I can honestly say that this particular Larry H. Miller dealership presented me with the most enjoyable purchasing experience of all 8 purchases. Quick, no haggling, reasonable pricing, & no BS! Ill definitely purchase another vehicle from them & highly recommend you do the same. Eric Nelson, (Sales), & Jorge(Financing) were quick, friendly, knowledgeable, & no BS! Thanks guys!

I took my 2019 Jeep in for an oil change. I arrived a few minutes early and was greeted immediately. I was told it would take an hour which was fine as they have a comfortable waiting area with fast WiFi. 30-minutes later it was done. Terrific experience.

My service advisor did a great job. I had to leave my vehicle for a few days but they were able to check everything I asked about and get it fixed in a timely manner. The facilities were clean and well kept. Thanks Larry Miller Chrysler Jeep Dodge Ram

Purchased a 2021 Dodge Ram our sales person was Hunter Fountain. He was awesome to work with and made this purchase flawless. If you need EXCELLENT Customer Service ask for Hunter. You will not be disappointed.Satisfied Customer!

Collin did an outstanding job helping us buy our car and was very helpful and knowledgeable. Thank you!

Best car buying experience I’ve had in a long time. Got the Jeep I wanted, the payment I wanted and they gave me great money for my trade. Blake was amazing as well as the finance people. I’ll definitely be going back!

After some really bad repairs my girlfriend received on her vehicle, I thought Id show everyone the quality of service provided here at Larry H. Miller. This is the 1 star they have on the Better Business Bureau (BBB) website.

Go see Jason Wiler! Best experience I’ve had at a car dealership. No pressure, listened to what I wanted, gave me honest advise. He had to find my the Jeep I wanted at other dealers. He didn’t give up.

This is my third purchase from LHM and Jerry Reis. Great experience each time. The staff is great and Id shop here again. Thanks for making our day!