I bought my Honda Civic at the Surprise Honda dealership back in May (2021). Never had I imagined I would have been rear ended and my car totaled just 5 months later. I have to say that my Honda Civic was a life saver. I was hit by a car that was rear ended by another driver who never stopped. The impact pushed my car into the car in front of me. We were at a complete stop in traffic. My airbags deployed at impact and literally saved me from possibly hitting my head on the windshield and side window as we were tossed about. I had a rear passenger at the time and we both walked away from the accident with minimal injuries. I definitely plan on buying another Honda Civic as soon as my case is settled. Thank you God and thank you Honda for keeping me safe!

My Honda oil change was handled very well and right on time. The Service Advisor, Leland Paxson took care of it very well and informed you of the status through phone. messages. Very spacious and comfortable waiting room. Great coffee choices.

The 2021 Hondas are insane!!Super cool place they even have a self-serve Starbucks machine gives cappuccino and anything else you can imagine. Super quick and extremely large waiting area... They even have a kids game center with tablets on the wall x2.Thanks for checking out my Honda guys Will definitely be back if I need more Honda needs!

I took my Honda in for service today at Surprise Honda and my experience was excellent. Not a long wait, good communication with my service adviser Nathan Garcia who was attentive and knowledgeable. The facility was clean, the department was efficient and serviced my vehicle in a timely manner. My car ran beautifully afterwards and I left there confident knowing their technicians did top quality work to Honda Factory standards. I will definitely go back for additional service on my vehicle when it is needed. Give them a try if you havent already.

Worst experience ever!! I and others I have spoke with suggest no one ever waste your time and money at Surprise (Germain) Honda.According to Brandon, the Manager who shook hands with me late in the evening on a price, down payments, all terms... We were buying a car for my daughter & my wife wanted to Co-sign with our daughter. I explained the pain my wife has with a serious illness, but I could go pick her up and bring her back. Brandon said, no problem, they had to get it washed, etc. in the morning and we could come pick it up at noon. I said thanks and that well be here. My daughter and I received a text at 10 am the next morning saying they sold the car, but come on over and they will get us in something else. That was not good news nor was it honorable or ethical. They also had no cars to sell when we arrived. I can see why Honda does not give this dealership very many cars during this shortage.Anyway, I asked to speak with the owner, they sent over the Jason, the General Sales Manager, who was unshaven, not nice at all. He sat down saying too bad we can not earn your service! No interest in helping us, but rather cover for his lying Manager Brandon. A lot of lies involved. Sadly they are the very example of horrible service and people who do not care about others. They meet the stereotype that gives the car dealership industry a bad name in general.Oh, Manager Brandon said Honda Civics side mirrors are special because they have no blind spots? I looked it up... 100% LIE!Another Manager said they charge a Premium price for Hondas that are white in color as they are the most popular? I looked that up... 100% LIE!I spoke today with a very nice person who worked at Surprise (Germain) Honda, but left there due to the Managers teaching and telling their sales people to lie.Seriously, this is one dealership you should avoid at all cost!

I bought my car at Arrowhead Honda, and have it serviced in Surprise. I enjoy going there the environment is comfortable and clean and things always run smoothly for me there. I have no complaints my service advisor is Alfredo Bustamante. He is the best. All of the service guys are great but I have worked with Al since my first service. I am very happy there.

They need to provide better customer service by not selling a car you are in the process of buying to another buyer. Don’t trust them. They will lure you in under false pretense and then let you know there is no deal for you because they choose a more favored buyer. We felt discriminated by the staff and also watch out for your personal data such as social security numbers / they don’t have proper disposal of documents to protect their customers from identity theft. Absolutely do not recommend. Sales manager not professional and doesn’t care about your business.

Took both the girlfriends and mothers car in to David McKee and he was fantastic. Friendly and attentive to my needs, got both cars done easily and let me know about the work needed for both cars. Was very happy and will be back! Thank you!

Went to look at a car. Didn’t have it ready . They wanted to add fees $1800 that was not necessary. They should of prepare us for it.

Mike was able to get me in at the time I needed. They provided an oil change and identified a serious problem with one of my tires, which I was able to promptly correct. Mike was pleasant to work with. We will definitely be coming back.

2 and half hours of waiting so far and they havent even started my simple oil change. I had an appt. NOT happy.

Always a pleasure working with Mr. David McKee, never a dull moment. He’s always persistent and respectful with his work ethics.

Awesome experience, Leland was super patient and understanding not to mention helpful. This was my best experience with Any car dealership. All smiles very informative, I would recommend surprise Honda and Leland Paxson to Everyone I know that need service performed.

They were rushing me to sign the loan agreement. Im so glad I took my time to read over everything and use my own calculator to figure out the numbers myself. But in the end the store overcharged me double, more than $200 for one year of free maintenance, for just basically one oil change. I feel completely cheated. Be very careful with this one. Smoke and mirrors and more smoke and mirrors and you’re buying process.

I took my 2012 Honda Accord in for issues with the front bumper and maintenance I wanted done. My service advisor was the best. The car was finished promptly and I was fully kept apprised throughout. Thank you Surprise Honda

I went in for my routine service and I have to say, these guys are great. From scheduling my appointment to working with my service advisor Michael T, everything was quick and painless. He provided a detailed breakdown of the work that was done, as well as future services needed so youre not blindsided at you next visit. They even washed my car at the end of the service! The facility was very clean and each person I interacted with was friendly and curious.If you have a Honda, service here is a no brainer.

I was on a road trip from LA to Phoenix when my car broke down, and I randomly got connected to Levi Saenz at Surprise Honda for help. Levi is BY FAR the VERY BEST service rep (or really, any customer service rep) I have EVER used!! Knowing I was really in a bind, he squeezed me in, got his best tech to work on it, and had me back on the road the next day and for a fraction of the cost we were bracing for. Levi was so friendly, attentive, engaged, and seemed to be bending over backwards to help me-- it felt like high-end, platinum level concierge service! If I could drive my car to Surprise every time I needed service, I would absolutely do it!! I cant recommend Levi and Surprise Honda enough!

John Friedman is awesome!! He took care of me and communicated with me through my issues I had with my vehicle and was patient with me. Very professional and nice!! Showed me in person what happened and how it was being corrected! I was in and out in less than an hour and he even went above and beyond and fixed a minor issue on my car with rubber popping out missing some bolts for me. This is customer service and I’m so happy I had the pleasure to deal with John! I will be back in the future because his service is top notch!!

Great service. Took longer than anticipated but service took the time to do it right. Al is always great to work with

Troy was great to work with. He even offered to come by the house to make sure my wife understood all the bells and whistles.

My first visit to Surprise Honda, working with David McKee in the service department was great. He answered all my questions, provided excellent customer service. The dealership has a large waiting area, and coffee…I found the place to take care of my car and I will request David McKee each time I make an appointment.David Jones

Very professional staff. Always friendly and helpful. There is no pressure to complete other maintenance, but they do a good job in recommending how to keep your vehicle in good running condition.

I came from Honda San Francisco where the service was okay. I was surprised when.I came in here. Their lobby looks immaculate. Their employees check in on you all the time and they do their best to make sure the waiting time is feasible. I was even surprised that they washed my car.Levi took care of my account. He is very professional and does not force unnecessary services.I will definitely come back here even if it is out of my way!

I arrived early. I was greeted by Levi who explained what would be done to my car. I took my book and settled into comfortable chair to wait. Levi kept me updated on the progress. Levi is definitely an asset to the company and is kind, courteous and knowledgeable about vehicle service. In about half the time I expected to be there, my car was done and washed. Hold onto Levi, hes a great employee.P.S. The coffee was GREAT too!

Nice employees, went over the details of my cars diagnoses throughly. Very respectful, helpful and a good experience

Leland, you are awesome and made my day! Thank you for being informative, courteous and efficient while getting my car services taken care of with ease. Much appreciated!

People are nice and efficient. Enjoyed the atmosphere, the tables and chairs with electric outlets to charge phones and bathrooms were very clean.

The service department at Surprise Honda is second to none. My service advisor, David McKee, actually makes the ‘not so pleasant experience’ of bringing in your car for service into a pleasant one. The work was done quickly and for a reasonable price. I would highly recommend Surprise Honda!

It is really convenient for me to take my CRV here for routine service. Alfredo always takes care of my vehicle’s needs. I don’t feel pressured to make any of the recommended services. The military discounts are much appreciated.

Very friendly staff. Kept me informed and made my several hour visit worth it. They were able to fix my AC as a walk-in same-day and the part was covered by my warranty. They have a very comfortable waiting area. The only drawback was the only snacks available were vending machine sweets.

Super knowledgeable, friendly, honest, courteous, and reasonable. Leland was a wonderful service writer. Wont hesitate to recommend and go back.

The service center staff were very kind and personable. They were not pushy, they went above and beyond to make sure I was happy, and they finished fixing my car ahead of schedule. Their lobby is very clean and accommodating as well. David and Levi were both very helpful.

Leland and his team did an awesome job communicating all the issues with my daughters car. I’m really happy with the results. THANK YOU AGAIN!

I had an outstanding experience with the service staff at Surprise Honda. After an incredibly frustrating experience with another dealership with my Honda Odyssey, I finally got it to Surprise Honda. My service manager Levi Sainz did the one thing I needed which was to listen to me. The two of us, along with service technician Matt, got the very serious issue diagnosed and repaired within 24 hours. Everything about my visit to Surprise Honda was ultra professional and I can’t imagine using another Honda service department ever again!

Typical sales tactics. Sweet as pie online or over the phone and sneaky in person. Why can’t any dealer be up front and honest anymore?? I had to walk away when their trade in offer was insulting. Right now trade ins are at an all-time high money wise. I did my research and knew what my car was worth. They always ask what you owe on it for a reason. So they can offer you exactly that and make a ton of $$$ on the selling end. Total waste of my time and energy. Turned me off from Honda.

Marco and Levi were amazing at addressing our issue and getting it fixed promptly. Great experience

Mr. David McKee was fabulous as usual! He got my vehicle back to me days earlier than it was due to me. Customer service was flawless!!!!😎

There’s service representative was very knowledgeable and helped expedite the service needed for my 2021 Honda pilot.

WE HAVE HAD NOTHING BUT EXCELLENT SERVICE AT SURPRISE HONDA!WHAT A BEAUTIFUL SHOW ROOM AND WAITING AREA. WE THOROUGHLY ENJOY THE COMPLIMENTARY COFFEE & TEA CHOICES.

The best experience Ive ever had! They gave me a ride while my car was being worked on so I could kill two birds with one stone! Alfredo (Al) was friendly and courteous! They also have a nice Lobby (spotless;spotless bathroom) with a Starbucks machine for free! Also, complimentary car wash, when Right Honda did not, I would recommend this location to anyone! You will not be disappointed! :)

Called ahead to see if they could perform an oil change since there were only 2 hours left for the service department to be open. Whoever I connected with in the service department seemed confused because I was not a customer that was assigned to him. After a stint of being on hold, confused man came back and said my service advisor is David and that he is on the phone. (I don’t care who my “assigned” service advisor is). He then tells me that I’m fine to bring my car in for the requested service. Once I get there, there are 5 individuals sitting at their counters and I see that David has just picked up the phone as I’m walking in the sliding doors. After being told that my “assigned” service advisor was David, I went and stood in front of his counter. As I begin to stand there, David acknowledges me being there and gives me the “one second finger” and I continue to wait in front of his counter. As I’m standing there, not one of the other individuals had anyone on the phone or in front of them and none of them acknowledge me being there, needing service. Once David gets off the phone I commence to telling him of the phone conversation I had just had with someone in their service department and he informs me that said service would in fact not be able to be performed. Continued by saying that he could squeeze me in some time later in the week. I then, again remind him of me calling ahead to insure it could be done today. He apologizes and asks if I’d like to schedule an appointment for later in the week and I replied, absolutely not.

Everyone here is very nice. Unfortunately, it has been taking them close to 3 hours to do an oil change. This is with me having an appointment. I understand they are short staffed but they should adjust appointment times so people are not waiting 3 hours for a 30 min job.

Albert is a great service advisor. Kept me informed through the entire service and helped me make the best decision for my vehicle repair. I’ll be using him for all my Honda services.

No different then the other dealerships in area. They are all over you until you buy and then you are ignored. Bought a new vehicle with add on dealer options. Told it would be delivered in 5 days. Going on 9 days now and still getting promises that it would be ready soon. Had to go in person as no one returned calls with messages left. Not happy about the lip service and ever changing excuses thrown in my direct. Thought being a new dealership they would want to prove themselves as better then existing ones but still full of empty promises.

It did a little longer then normal for an oil change, but they were open and honest about it. They took their time and took great care with my car. It was worth the extra wait!

Very nice and doing what they can to have the customer satisfied.

I went Surprise Honda for an AC repair. The process was very easy and Levi and Marco updated me on the status of my vehicle every step of the way. The employees are very courteous and the customer service is excellent.

Took my Honda Pilot for a scheduled oil change and a warranty item. Mike Tormollan was courteous and professional in addressing my request. He provided informations pertaining to what was performed andanswered all my questions. The courtesy car wash was a plus. I highly recommend in taking my vehicle to Surprise Honda.

Great service, honest evaluations. Levi was an excellent help.

They were very busy but Nathan Garcia helped me get a new batte3ry which was important as we only have one car and couldnt have left it for very long..

Thank-you Alfredo Bustamante for the BEST car dealing experience I have ever had! I came away happy with my HR-V LX! My interest rate was incredible and my payment was actually lower than my previous car. I will be going to Honda Surprise for any future vehicle purchases.

The location was very clean with great wifi, coffee, etc. They were prompt, efficient, and very friendly!

Traveling from Pennsylvania to AZ with a new CRV that would require oil change services before the return trip back to PA. The service department was able to complete the task and they even washed our roadtrip dirty CRV for us without asking. Thank you

Nathan Garcia was of great help, he was very informative and professional.

Levi Sainz was the service representative that handled the service for our Honda Pilot. He is courteous and pleasant to work with.The service work was great and completed at the estimated time. The car was washed and ready to go when we arrived.I will continue to use Surprise Honda for all the service work on our Honda Pilot and will request Levi Sainz to be the service representative.James M. Seay, PhD

I received a Recall from Honda. It was my first visit to Surprise Honda. They were very welcoming. They advised it would take 2 hours. I dont think I was there an hour and a half and it was done. Great service.

What an amazing experience! We were at another Honda dealership in the valley as they were not willing to work with us and didn’t seem like they wanted to either, we came to Surprise Honda and met Ladarl. AMAZING! He was literally the best car salesman we have ever had. Truly the best car buying experience we have ever had. Do yourself a favor and go to Surprise Honda and ask for Ladarl! You will not regret it!!!!

This Honda has the best customer service. Levi was the one who took care of my account and he never pushes you to get any unnecessary service. They even clean your car for you too!I will definitely drive over here even if it is out of my way.

I have had my fair share of horrible service from auto stores, and when my family was ready to buy a new car I was hesitant about ever having service completed on it due to my prior experiences. I would just like to say, that my service experience at Surprise Honda has truly been the BEST!! LEVI is my service rep and I can’t say enough great thing things about him!! He is very personable, friendly, honest and trustworthy!!! I am always happy to see him and always leave the service department knowing my investment is in good hands!I also want to highlight the maintenance techs!! They do a wonderful job and I know I have had Matt twice and he thoroughly inspects the vehicle and is very knowledgeable on what needs repairs!!Thank you so much Levi and Matt for your attentiveness to detail and customer service!!

I went to Surprise Honda to look at a new CRV and to have my car appraised. I was met by Cesar who was very nice. He took down information on my trade and then went to his floor manager. Nolan the floor manager came up to me and said we need to do a credit check first cause your last car was financed through Flagship credit which means you have bad credit, and our inventory is low. WHAT? Mind you my car was financed 4 years ago so how can you judge me from then? I told Nolan what if I dont even like the car and I am already doing a credit check? He said what if you like it and cant get it? I was like no thank you and got my keys and left. I have never been treated like this at any dealership and have bought and leased many cars. I went across to Coulter Nissan and bought a new 2021 Rouge where everyone treated me nice and was courteous. Surprise Honda has terrible customer service toward customers. Do not go to Surprise Honda!!!

What an amazing team at Surprise Honda. I so much appreciated all the help and work Levi and John, from the service department, did for me. There wasnt a day go by that I didnt hear from one of them. They were so caring and went to bat for me. Surprise Honda will be my official dealership and service center going forward. Brandon and Montana from new cars were fantastic also. Looking forward to doing business with this group of fine people in the near future.

Rookie mistake by Surprise Honda cost me an hour and a half and made a 2 hour airbag replacement into a 2 day replacement. The scheduler saw there were 3 parts in stock when scheduling my replacement yet he failed to reserve the part. He failed to notice his mistake until the maintenance team discovered it and informed him. By then I had already waited about half an hour. I was rescheduled 24 hours later. The scheduler said he did not think all 3 parts would be used prior to the appointment so he decided not to reserve the part for my scheduled maintenance. The manager said that no form of compensation for my lost time would be given because I was rescheduled within 24 hours. Proper planning prevents piss poor performance, and Surprise Honda showed they cannot plan. Then came the surveys. In the first survey I said they wasted enough of my personal time and I specifically said do not contact me. Later that day I received a phone call from Surprise Honda about the survey. What part of do not contact did they not understand? Later I got yet another survey and finally a request to submit a Google review. I used Surprise Honda because I needed a dealer maintenance and Arrowhead Honda had severely screwed up customer service for me in the past. I was hoping for a different experience with Surprise Honda, perhaps poor customer service and rookie mistakes is just a trait of Honda dealers.

Wow, what a great experience working with Surprise Honda for a vehicle service. Very friendly staff and the setup is amazing, very well spaced and very clean. This is especially important due these tough times. You can even pay for the service via your phone, in an effort to ensure minimal contact is made during your visit. As an extra gesture, the team washed my car and left it spotless.I have to drive 5 miles further than if I visit another Honda Service in the area, but this place keeps me away from I-10 and the service is bar none.

Levi was terrific! Took excellent care of me and kept me informed and on budget.

Surprise Honda created such an amazing buying experience for me. I initially went in with the thought of JUST test driving a 2021 Honda Accord Sport, but it turned into a delightful and satisfying purchase. Sad to say I traded in my 2018 Chevy Silverado, but what I walked away with was much more than a new car. Evan was extremely knowledgeable and helpful throughout the process. I spent less than 3 hours from test drive to purchase and rolling down the street. I am very pleased with the sales staff, and sales manager, Kreig, and finance department. If you are looking for more than just a new vehicle, but great customer service I highly recommend Surprise Honda.

Great place to buy a car!!! Might even catch some cool sign spinning🤠

Great work by Mike. Got the job done quick and correct.

Great costumer service from all the departments, from the moment I walk-in to service they were welcoming.I took my car for repairs and their costumer service was excellent, I personally will recommend to my friends and family to go there.

The staff went out of their way to make the visit pleasant. The dealership is clean and comfortable with free coffee and water. They even provided a complimentary car wash! What’s not to love?

Worst customer experience ever. Wanted to offer the asking price plus all required fees + tax + tile etc but they kept jacking the price up to include all these add ons that I did not care for. Save yourself time and find yourself a Honda dealership with courteous and professional sales agents. If you want to get ripped off and overcharged then this place is for you.

Larry in service was extremely polite and helpful. He kept me up to date on what was going on with my car. Everything was patiently explained to me and all my questions were answered. The best part was that I felt no pressure to agree to any of the suggested services and was not made to feel bad when I chose not to have some of them performed.

So far every experience has been a good one at this Honda dealership.

David is an excellent representative for Surprise Honda. He always takes care of my service needs.

Nathan in service was great! This is our 2nd Honda Pilot and love it! The experience we had working with the service department was great! We will continue to go to Surprise Honda for our maintenance needs.

Found the car we wanted online. Evan quoted us his best price (and it was the best)! Came in to purchase the car and we were out within an hour. Easiest experience ever!!

I had a great experience at the dealership. I had an idea of what I needed. The salesperson who helped me was knowledgeable and helped me find the right car. Thanks for all the help.

Great service, helpful staff-highly recommend bringing your car here!

Egr replacement.2010 honda odyssey.over 600 with tax.almost two days to diagnose, acquire egr and then replace.friendly staff.pandemic delta currently.

Montana is a great salesperson. Very knowledgeable and listens to the customer.

The staff were so friendly and helpful throughout my entire purchasing process. All my questions were answered in depth and they are completely open and honest through every step of the way!

Was a very positive experience.Leland was friendly, courteous and efficient.

I have bought a lot of cars over the years, but my experience with Michael at Surprise Honda was by far the best! He’s a go getter and will do everything to get you in the car you love!

Levi was wonderful to work with as always. Honest all the time and gets straight to the point

Everyone was really nice and didn’t pressure me at all. Very easy process to complete from start to finish.

Had a Great fast experience getting a new vehicle.

Thanks to Kreig the Sales Manager and Zack our Sales Person. We had a few bumps with our trade in, but they were willing to work with us above and beyond to make our experience pleasurable. Would highly recommend this dealership and staff members Kreig and Zack.

Super clean place & facilities with a friendly Staff. David Mckee on service took great care of is and is spot on with his details! Thanks for taken care of us Surprise Honda 💪

Professional and customer-focused. Grest explanations of service needed. Waiting area was clean and comfortable.

Everyone at Surprise Honda was amazing. On point with the service department and made my experience buying my new Accord pleasant. For the first time in years, since buy a car. I was in and out in less than two hours.

Troy Barr made the buying experience the best we have ever had. He is a very conscientious sales person and worked very hard on our behalf. Because of him we would recommend Surprise Honda to our friends and family.Rick & Sharon Viviano

I had a GREAT experience at Surprise Honda on 04/06/21 when I brought my 2020 Honda Fit in to have the windows tinted. Levi was amazing and very informative. He made me feel like I was apart of the Honda Family.

Amazing service, and everyone is really friendly and professional! Definitely I’ll come back.

Ill make this quick. Levi made me feel so important when he took me into the garage ( I dont recommend this is dangerous) and showed me everything wrong even showed me my own transmission fluid. Ill stick with them. 👍

Mike Tormollan was super helpful and professional the entire time I was there. Even with 2 technicians out and it being an incredibly busy Monday morning, the team was able to get my car out to me pretty fast. This was my first time having any kind of service done at Honda in Surprise and it was fantastic! I’ll definitely be coming back for future services. Thanks again Mike!!

New to the area and this was my first service with this dealership. Customer service was awesome. The service writer Larry went above and beyond to keep me informed and make sure I knew where to find everything I may need while I waited for my vehicle. Defenatly recommend this dealership.

Extremely disappointed with the lack of honesty and integrity by the finance department for several reasons.One, tried to tack on $1,000 for an anti theft system that they said is required by all Honda Dealerships. (I called 2 other Honda dealerships and both said we can remove it no problem). Where this Dealership would not give you the option to remove and then tried to blame cooperate.Two, they falsly claimed that Honda financial requires a 680 credit score and when fact checked with two other Valley Honda dealerships, I discovered a 620 credit score is all that is required.Three, they tried charging $2,500 more for the car then what they had listed on their website (and no, I am not talking about tax, title, license, fees etc). They tried to tack on $2,500 onto their base for no reason. This was after they said they of course honor the website listing price.This is your typical scam of a dealership who claim to be family oriented, but will try to pull a fast one on you with decent online sale prices and lies (because yes, I do read the fine print).Go to a different Honda Dealership! Bell and 87th has an honest one that doesnt waste your time.P.s. they tried to under value the trade in we had at almost a 4th of what other dealerships were offering. Because Yes Surprise Honda, you were not the first dealership we went to today.

Wow we have choice in valley! We will never go back to this dealership. The service tech was more interested in getting a good review then taking care of our car.

Very impressive dealership, we loved the hot chocolate.However the most impressive was Levi Sainz, our service advisor. He could not have done a better job than what he did for us. On a scale of 1 to 10, Levi was a 12. I just moved here from Maryland and am very pleased I found Surprise Honda.

Absolutely disgusting behavior. rudest dealership i have gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $13000 out the door for the car i was interested. after promising me a price, he proceeded to run my credit and bring back the contract stating he could not sell the car for any less then $16000 and lied saying he never agreed with $13k, even though he signed a paper agreeing to it. he then proceeded to scream and yell about how we were wrong and he “never agreed to $13k, even though he signed agreeing he’d accept it. overall, terrible experience and i would not recommend this dealership to anyone. don’t waste your time people!

The service department was very good. And very open with communication. I am giving the service department very high marks as they answered all my questions and Mike was great to deal with.But somehow the sales department thought that I wanted to by a new car. They sent an email saying they could save me money. In reality it was going to cost me a lot more to get a new car. And they were toting a lease. Really the worst way to by a car. Then the sales department called telling me to call them back. Then sent me 3 text messages all saying the same thing. That they can save me money. They cannot save me money.Really why would you be so persistent when a person has had no contact with the sales department. And did not answer your email or phone call.I will go back for the service department but I have to remember to tell them not to pass my information on to the sales department.