I was referred to Ramon specifically from a friend, and I couldn’t be happier with my 2020 Toyota Camry! Being a sales manager in a different field, I was waiting for all the “used car salesman” gimmick- however, He made me feel completely comfortable during the entire process, made it easy for me to get the payment and financing I wanted, and gave me an amazing deal on my trade in! No sales gimmicks, no games. He was very professional and made sure all of my questions were answered!! I will definitely be recommending Ramon to all of my friends and family, and when I get another car in the future- he will be the guy I go too!! No doubt about it. Thank you, Toyota of Surprise, you definitely have a great sales representative!! Hold onto him because I’d offer him a spot on my team selling solar any day! ☀️

Wanted to say a special thank you to Keith Willis and Kelly in Finance. You both took care of me and my husband and made buying a car easy. We will be back for more cars! Thanks again 🙂

Purchased a used car here. First time purchasing a used car ever. Won’t do that again! Tried to make an apt because a piece fell off and when I was finally able to make it, Bill never fixed the piece. He said he would reach out the person in sales. This was back in August. He never did. Finally after several attempts for another apt, I specifically asked to not get scheduled with Bill because he never fixed the problem with the piece that fell off. Guess who they scheduled me with…. Bill! Lack of follow through, reps didn’t listen to a simple request. Management seemed more competent. I’ve had a Toyota in the past, and they are great cars, but it’s unfortunate the service department isn’t up to par with the quality of their vehicles.

I had a great experience thus far with Sand Toyota. Coming from Sands Chevy, to start the customer service was great. Derek and Eddie both helped my mother and I find our perfect cars. Not only that, they also step by step communicated and effectively helped us through the process. Coming from such a bad experience at Chevy, I’m so glad that the two were able to help and be the dynamic duo we needed. Thank you Sands Toyota and thank you Eddie and Derek! I love my new 2021 nightshade edition Corolla!!! One thing I wish was different, would be an incentive for those who referred us! If it wasn’t for my neighbor I would have never went to Toyota. All in all a great, easy experience.

We had efficient email communications with our sales before we visited the dealership, which save us some time. We understand that there is no big discount due to the shortage of cars in 2021. Still, the price is relatively fair, comparing with several other dealership we visited in the Valley. Everything is transparent and the service is professional. The most important thing-- Our product specialist, Keith W. is fun to speak with.

Ramon is amazing! We had to bring our new rescue dog to signing and Ramon brought all the paperwork out to us at the car so she wouldnt have to be left alone.He goes the extra mile as a matter of course and accommodated us with kindness, courtesy, humor and professionalism. You just dont find customer service like his very often anymore. He is a jewel in toyotas crown.Be sure to check out the totaled Toyota in their showroom - he was in that car!Thank you for our Rav4 and thank you Ramon!

Big thanks to Ramon Suarez that made our car buying experience easy. Very helpful and motivated to help us choose our new car. Thank you Ramon!!

I had the best experience at Toyota of Surprise. Cristian Barrera was by far one of the most patient, friendly and thorough sales professionals that I have come across. The customer service he provided was outstanding and if I could rate this place more than 5 stars based on my buying experience, I would not hesitate to do so. Kelly Martz in Finance was great too. She made the paperwork aspect of the process an easy and enjoyable experience. Together this team was able to get me into a car that I absolutely love and feel good about. Thank YOU.

Chad Hinson (Service Advisor) and Eddie (Mechanic) made the process go smoothly. These guys both get an A+ in my book. Had a big warranty repair and they took care of me start to finish. If you need anything service related these are the guys to work with. A big thank you to them both!

Pricing via phone was exactly the same when I got there. Very honest and respectful! Ive never been more satisfied before!Victor, my dealer, he is simply just a real gentleman. I decided to believe him before I come by, so I flew there from LA to get my car that he reserved for me.Finalized purchase with exactly the same as we agreed via phone and email.It is my best decision Ive ever made for recent 5 or 10 years.I definitely recommend this dealership.Simply choose your car on its website, call, and find Victor. He is the best dealer and honest man. Negotiate the price in detail, and just buy if youre satisfied, and simply come by, finish documents, bring yours.Theyre the best.

I called the day before and asked if my appointment was still on. Toyota of Surprise guaranteed me it was. I dropped it off at 7am Saturday morning at 7am. As a contractor I had to reschedule my whole day without my truck. They called me back and said come get your truck as the detail shop was closed. Didnt even clean my windshield and only said Sorry. Their service is who cares!! Takes your car or truck to GreuLichs. Excellent service!!!

I went to Toyota of Surprise to purchase a specific car I saw listed online. I met with Derek. Derek was professional and friendly. He immediately brought the vehicle around and we did a test drive. Derek answered all my questions and made the process easy from start to finish. The entire buying experience was pleasant and stress free. All information was presented clearly and without pressure. The paperwork was minimal and most of the final documents were done electronically. I left very pleased with the purchase and would recommend Derek, Kelly, and Pat at Toyota of Surprise.

I am from FL visiting the area and needed to have the fuel pump recall work and an oil change on my Highlander. Service was conveniently scheduled, work was completed on time, and there were no surprises with the billing. Additionally, the service department cleaned both the interior and exterior of my Highlander. We are very happy with the service received.

The dealership was willing to work a good deal, and our salesman (Christian) was great to work with. Entire floor was clean and orderly. Lots of people waiting to get their car serviced, other than that the lot was pretty much empty of any new cars. Came all the way from Tucson to buy a car here, but it was worth it. I appreciate the managers willingness to work with us as well. Finance person was on his game, though we opted out of everything. Probably one of the most knowledgeable one weve every dealt with. Fresh water or coffee available for guest. Clean restrooms. Nothing bad to say about here, give them a try!!

Very friendly, helpful, gave me their number if I had questions. Took the time to explain things and not felt rushed at all. We found a lower price on their website, that they missed, that we told them about and they honored it. Much smaller than other toyota dealership that we came from, but much friendlier. Would recommend.

Incredible, amazing, best car buying experience.Incredible, amazing beautiful Toyota Highlander.Incredible amazing Product SpecialistAnthony AlexanderWhere can you find an incredible, amazing buying experience like thisTOYOTA OF SURPRISE..Thank you Toyota Loving the highlander.

Fastest and easiest vehicle purchase ever! Thank you Derek, Eddie and Freddy! You guys went above and beyond customer service expectations Derek was very knowledgeable about our vehicle, Eddie helped us understand and qualify us for a loan, and Freddy was the expert explaining to us our coverage we couldn’t be more thankful and happy thank you so much guys! Well definitely recommend to our friends and family.

Far superior to my interactions with other dealerships. I dealt with Jeff he was great to work with. The process was painless and vehicle is great. Don’t waste your time with other dealers using all the same old tricks.

Daniel was super busy but still managed to help us buy the truck we came for. The whole experience was great. Loved the docs on flash drive. Would definitely go back to Surprise Toyota and tell others to shop there too.Thank you!

Absolutely no pressure form the sales staff. Anthony was amazing and made my purchase the easiest one ever. Test drive and financing out the door in under 2 hrs. Perfect!

Great place to go when your ready to buy a vehicle. Jacob who was the sales rep that I was introduced to was a great help and would recommend him to anyone that goes there!

Excellent dealership! Spoke to Ramon and within a few hours I was driving home in a very nice (used) vehicle! It was probably the smoothest vehicle transaction I have ever had - great test drive, very clean dealership (actually spotless - no kidding, this dealership is spotless!). All the stuff to make you comfortable like a killer latte machine, big screen TVs, no weird music, spacious seating, spotless bathrooms, etc, etc. Ramon hustled and I was driving home shortly after I said that Id take it! I highly recommend Toyota of Surprise - I will be looking here first for my next vehicle purchase - thanks Ramon!

Wow!! What an absolutely incredible experience. Jacob helped me get exactly what I was looking for!!! I absolutely love my new blueprint blue Venza and I couldnt be happier. I will recommend everyone goes to Jacob to get their next Toyota!!!!

Ramon was the easiest sales person to talk to. Zero pressure, just great information, personable, and a customer first attitude and focus. Thanks Ramon!!

Took my car here the beginning of last month for just a simple oil change. I got a call something else was going on with my oil to make my car “undriveable” and $600 later it was fixed. I truly believe this was a scam to collect more money. My car has been completely fine and the technicians that usually do my oil do a great job. I’m extremely disappointed and the fact this took 2 days was extremely inconvenient. I hope if they scammed me they are happy with that decision. Next time I will be taking my vehicle to a smaller shop where they are genuine with their customers

Great experience! Joe did a great job finding what we needed and was in no way pushy. He made sure to give us all the information we wanted even though we told him we weren’t buying for a few months. We made sure we went back to him when we were ready! Thanks Joe!

We had an awesome experience first with the purchase of a brand new Camry and then today with Ramon Suarez and our purchase of a used car. Very professional and excellent customer service, thank you Ramon!!!! We will forever be in the Toyota family.

Overall good experience, we were helped by Derek and he was very professional. He and the rest of the staff helped my wife and I get what we wanted at a reasonable price. I will be coming back for future vehicles.

From the start, the experience at Toyota of Surprise was awesome. We initially looked at a used Highlander. Victor D. walked us through everything. He was informative, very low pressure, and showed to have our best intentions in mind. We ended up choosing a new Highlander based upon the value and features and are extremely happy with it!

No pressure. Professional staff. Beautiful facility. Top notch customer service. A very pleasant buying experience. A big Thank You to Derek and Ed

My wife and I were due for a new vehicle and after spending the day at Toyota of Surprise we found the perfect one. Our sales person, Derek, was super patient and knowledgeable of the vehicles we wanted to look at. He was not pushy at ALL!! He allowed us to look around and get the right feel for the right vehicle. We ended up with a Highlander and we could not be happier. At the end JT the GSM did everything he could to get us right were we would be comfortable paying our new car. We 100% recommend Toyota of Surprise and if you end up going ask for Derek, he will totally help you out!

Surprise Toyota made the purchase of my wife’s new Tacoma a breeze. Our salesman was extremely patient and he took the time to answer all of our questions. It was a refreshing experience.

This is a dealer that doesn’t care in my opinion. When a dealer tells you they will have the numbers for you in the morning that is fun but when you hear from them a day after, it’s not alright. Just another dealer that doesn’t keep their word. Oh

Very confusing and rude Sales person (Sheila)Waited over a month for a truck to arrive to view with a 500 deposit down, once truck arrived it was not what we wanted we let her know rite away because she left massage that they couldn’t hold for more than 24 hours but we waited over a month for it.???.she was very pushy and very confusing explaining the whole processes.. After we told her it wasn’t what we were looking for her attitude changed completely too very rude, explaining about the picture of truck she gave us is what she told us she can get in and we knew what it looked like.. Sheila hangs up on her customers when shes upset, very unprofessional, she gave no info regards my question about deposit refund processes. We all have experienced car dealers before in our life time bad and good but this was over the top with her service . We would never go there again. We love our Toyota Tacoma my dad wanted to purchase his first brand new truck but our purchases in the future will stay with Camelback Toyota there we always got treated with respect and like family not like a sales opportunity like here in surprise location or maybe just by her. I did speak to several employees when I returned to ask about our 500 deposit refund and they all were very helpful.

Daniel R was awesome. I got exactly what I asked and got a amazing deal. Thank you to the whole crew. Me and my husband will hands down go back and get his next car.

Derek helped us out to pick out a truck he was very nice and respectful and straight forward he made sure we were happy when we left the dealership he made us feel welcomed and would recommend him to anyone looking to get any car or truck he surprised me with his great customer service which is rare to see I promise he will surprise you to

Great prices and easy to work with. Our sales rep Emilio Perez was excellent. All in all a great experience and I am now a new owner of a Toyota Highlander.

It was a pleasure to do business with Ramon and Toyota. Very easy and fast transaction. And they take the time to explain to their Customer. I will definitely buy again from Surprise Toyota

Dealing with Toyota of Surprise is always a delight. I just purchased another new Toyota from them. Having Edgar come back to his senses and rejoin the Toyota family is what prompted me to come here. I have always been dedicated to only one dealership in the valley, but I’m glad to say Toyota of Surprise is my new place. PARTS DEPARTMENT is also the best in the valley. They always have what I’m looking for, or they can usually have it overnight. Amber is top notch, her customer service skills are unmatched. Thanks again for all the help.

Excellent service. Everyone is very friendly and accommodating. Ours sales person Keith and Anthony were great to work with. Highly recommend Toyota of Surprise.!

My sales rep was Keith and he was an absolute pleasure to work with. I normally dont take the time to write reviews or answer surveys but the effort and time Keith put in to help me warrants acknowledgement. Thank you for getting me into my new Camry. Im looking forward to coming back for my first oil change!

First time buyer!! And Ramon made the process easier than I thought it would be to get a car for the first time(2 day process). I’m still trying to establish credit so I’m glad that he was able to work with that and my monthly income. I came in with a car in mind already and left with it !!! all the other workers were really kind and attentive as well.

If you are a first time buyer or not. Looking for an easy smooth experience come to Toyota at surprise and talk to Ramon suarez. Patient. Easy going and most of all very helpful. Hes the guy

I came to Surprise Toyota with great expectations and they were exceeded by Ramon Suarez. This guy is great. He was so helpful and and a professional. If you want a car then go see Ramon. I got a new Camry!

Ramon and Freddie are the best.. very professional and friendly service..

Originally i gave 5 stars, based solely on the buying experience. Everything after the buy has honestly been awful. Surprise Toyota was unresponsive to my request for a promised second key fab to the car purchased. It took 3 months of calling and texting before we finally received it.The service department, specifically the advisor named Junior, has been a nightmare as well…blowing off concerns with the handling of the vehicle and treating me as if I’m a complete idiot. Needless to say, we will not be taking our vehicle to this Toyota even though it is literally 5 min from our home.

Giving a 2 star unfortunately because I’ve never met a more rude salesman. I walked in to the front desk and was asked if i had an appointment when i said no i was looked at like i was from another planet. The front desk lady then called over Emilio which was the worst salesman I’ve ever met. I feel so bad for his trainee (Derek? Forgot his name) because he’s not gonna learn anything from Emilio. Emilio asked for my drivers license which he made a copy of and we got into the vehicle i requested to drive. I had to put my children’s 2 car seats in the vehicle, in which he looked at my husband and said “so are you gonna squeeze in between the car seats..” apparently we weren’t allowed to test drive it by ourselves. (Never had that happen before) Then when i was complaining about the pickup in the vehicle and how it wasn’t a quick as I’d prefer he went on to say Toyota isn’t about speed but safety. When i explained that I’m not looking for a race car but something that can pickup if i need to get out of a dangerous situation he told me i needed to think of safety first. I have 2 young children and am appalled that he had the audacity to tell me i wasn’t thinking of the safety of my children. I went on to ask about the difference between the 2019,2020 and 2021 4 runners...he had no clue. Just kept talking in circles saying everyone is different. When i asked the SAME question to Adam at Right Toyota he knew all the information! I asked Emilio if we could test drive a Tacoma or sequoia if the pickup would be better and he told me no it won’t. Toyota is about safety not speed..When we were done test driving he lingered around my personal vehicle like a creep even tho i had told him okay I’m going elsewhere. His last words were drive SAFE! I’m disgusted at him as a salesperson. Needless to say GO TO RIGHT TOYOTA AND SEE ADAM! I went that day and bought a brand new Tacoma (with pickup) and had no issues with Adam! I will not recommend surprise Toyota to anyone and will continue to recommend Right Toyota to all my friends and family.

My salesman Daniel was wonderful he helped us with everything and always kept us up to date on when the car was being transported to Surprise, and Kelly the finance man was really great to work with, and the manager, which Im sorry but I cant recall his name but he wears a red hat helped us in such an important way. I would advise anyone looking to buy a Toyota to buy it at Toyota of Surprise.

Ramon was excellent! I was in and out very fast. Vehicle was parked out front and ready to test drive before I arrived. The finance department worked well and quickly to get me a good deal.

Great experience with customer service over here!! Christian was very helpful when it came to getting my new 2016 Mazda 3! Would highly recommend stopping by

This was my first time buying a car, and Keith definitely made this the best experience it could have possibly been. He was a wonderful asset to have through the whole process, and he was just generally an absolute joy to work with while purchasing a car. He really went the extra mile to make sure I was 1000% happy and comfortable with the purchase I made, and went out of his way to show me and make sure I was completely set up and familiar with all of the new features my new car has to offer before I drove away. The finance personnel I worked with was also extremely helpful and personable, and didn’t try to pressure me into any deals I felt uncomfortable accepting. All in all, this was a fantastic experience, and I would recommend this Toyota location and the people I worked with a million times over. Thank you!!

Called to find out about a vehicle that shows in stock and on their website. Was told by Jeff in about 5 seconds that they didnt have it in stock and good luck on my search and then hung up on. It would have been nice to have been able to ask another question.

Victor was easy to work with. would recommend to others. thank you for a positive experience.

Initially I would have given them 5 stars, the customer service was excellent, we got a great deal on a used Honda Pilot 2016 that was a trade in, the service was fast and efficient, the vehicle was cleaned and the covid precautions were on point.And then a couple weeks later as the weather warmed up we used the AC and realized it wasn’t blowing cold air. We live 5 hours away, we’re traveling medical staff working on the Navajo Reservation, so didn’t purchase an extended warranty as there aren’t locations near us. We still figure no big deal, prolly just needs a recharge, a couple hundred dollars. It’ll take time that we don’t have a lot of, but doable, it is a used vehicle after all. Take it to be serviced, turns out the compressor had failed and that’s a $1500 fix. Fast forward a couple days, they can’t fix it as apparently an after market compressor doesn’t exist yet (they tried two that didn’t fit) because the vehicle is so new compressors don’t usually fail.. This means we have to go to a Honda dealership. So we’ve spent $400 on labor, still are driving in a sauna, will have to shell out another $2100 plus tax at a dealership to fix it, and have to find the time to get it to the faraway Honda dealership 🙄Now I don’t think Toyota of Surprise maliciously sold us a vehicle needing thousands of dollars of repairs that they hid the problem on. They take customer service seriously so I doubt they would try to screw someone over to make a couple thousand bucks.That being said their service department checked over the vehicle and said everything was in good working order. They missed a major problem on a major system. This displays a level of incompetence that really isn’t acceptable. So buyer beware, this is NOT where you want your vehicle to be serviced, as they either aren’t thorough or are not competent enough to notice something big wrong.And lesson learned, even when buying a newer car at a very nice dealership, bring your own mechanic and trust nobody.**Some dates for you, we purchased this vehicle Feb 15th, right when the cold spell blew in there was a tidy little blizzard for a week or so. Driving home my husband thought the AC was blowing a little on the warm side but then we hit elevation and turned the heat on, sadly thought nothing of it then, and we were rushing to get back in time for work.. It warmed up enough a little over two weeks later to realize the AC didn’t work. They have a 15 day warranty. At this point we didn’t think it was major, and waited until there was enough time to drive to someone we trusted, as the very short warranty length was over anyways. Couldn’t get our car in the shop until this Monday, and then all the aforementioned drama unfolded.**When we called Toyota of Surprise the service department basically said since it’s outside of the 15 days they won’t do anything.** The Honda dealership says Toyota must have dropped the ball and not checked the compressor. And now we’re up to a $3400 bill from Honda as Toyota also didn’t notice a hole in the condenser leaking frion.**Honda gave us lots of pics, documented stuff, gave us the old parts and thinks we should sue Penske. My husband talked to Penske, they said they’d make us happy, they later said they’d give us $1000 back for AC issues. *10-1-21* update, that check finally came. Still not happy.5-2-21 update: The incompetence continues and possibly more dishonesty. We’re up to having sunk $5000 into a vehicle we paid $16,000 for. We specifically asked when looking at it if it’s timing belt had been changed since that’s an expensive 100,000 mile thing, we were told with the newer Honda’s timing belts no longer needed replaced. Not true. There goes another $1000. Also the transmission fluid is old and needs replaced. Another $400. And we’re moving to a different state only to find out our title never got finished by them and that’s why the lien release has taken two months. *10-1-21* update, it took until July to get the title corrected.

Our salesman was Jacob. He was knowledgeable and was great to work with. The whole purchase process was simple compared to dealerships that weve dealt with in the past.

Came in for scheduled oil change appointment about 30 minutes early. Waited about 2.5 hours and decided to take a walk. I saw my car parked off to the side with several others. It has been washed so I figured it was finished with service. It was finished and had been parked there for awhile and nobody had notified me. I walked to the service area and asked about my car. They said I would have to wait for my rep to get back from his break and no one else could check me out so I could leave. I waited another 15 min. and someone did come with the papers ready to check me out. But then my rep showed up and said he would talk care of it. I asked him about having to wait for my car so long. He said he needed his lunch. I asked why I had to wait for him to finish his lunch, and why someone else could not check me out. He gave me a frustrated “I apologize”. We finished and he handed me my car fob. I had to go out to the lot and get my own car.I drove nearly 30 minutes to come to this dealership because of their ratings. I waited almost 2.5 hours for a scheduled oil change and tire rotation. My car had been done for some time before this but I had to wait for my rep to finish his lunch. Then had to go and get my own car. Not what I would expect from a dealership with this rating and not what I’ve experienced with other Toyota dealerships.No plans to drive that far again for that kind of service.

I love my car, Sheila helps me out with everything, every question she had answered for. She got back to me and great timing. She was excellent and her customer service and went above and beyond for me I love my car and I would totally recommend Toyota surprise to anyone who needs a vehicle.

Had a incredible experience purchasing my first car with surprise Toyota! They took great care of me and found me the car I’ve been dreaming of for a great price. I would highly recommend this dealership for your next Toyota purchase!

We had a pleasant experience with Derek Duran as our sales person.He showed me how to use different apps on our Toyota van that wejust bought.

Have been looking for a new car for a while and found a truck here. Very honest and transparent through the whole sales process. I have been to quite a few local dealers in the last few months and the process here of buying a car was super easy and painless. I paid the price worked out with the salesman and I can say that is a first. With my last car buying experiences being buying a lemon and a branded vehicle, I know I am getting a quality vehicle here. Highly recommended. Keith and Kelley took great care of me.

I cant even tell you how many vehicles I have leased from them and every time its a pain free experience. In and out super quick and they always find the exact vehicle I want. Chris Franciscus is an awesome sales rep!

My son wanted a very specific used car that only the Surprise Toyota dealership had. It was kind of a long drive to get there, but the car met all my son’s expectations. The vehicle was in great condition, and priced very competitively. Jeff and the finance team found us a great interest rate that made the car very affordable for my son. Totally worth the drive for that kind of service.

Customer service was excellent. Everyone was amazing and took care of everything I needed and explained everything. If I could, Id give you 10 stars. Thank you for your excellence!!!And forgot the SUV I got, I LOVE IT!!!

As always, Surprise Toyota’s Service Dept rocks! Ken was awesome and knows how to take care of the customer….keep it up!

Mathew Alcerreca is in my opinion the best person Ive ever worked with while buying a vehicle, highly recommended working with him if you come here to get a new vehicle.

Not pushy at all gave me time to decide. Joe and Kelly were great to work with.

We are beyond happy with the amazing service we received from salesman at Toyota . We also want to thank Cristian Barrera for helping us with the best deal. He is extremely knowledgeable, patient and kind.

Toyota of Surprise was wonderful. Eddie Escobar helped with such a smooth transition I walked out with a brand new Corolla I’m very pleased with the results.Great Customer Service all the way around. I will be recommending Toyota of Surprise to family and friends.

Brought our Toyota in for recall work and service department damaged fuel line when putting truck back together. We without truck an additional 4 days and when we went to pickup truck I asked about being compensated for rental truck we had to get. Service assistant Junior Solorio informed me that we got the repair and the recall work free and that’s all he would offer. Worst customer service.

Had one of my best car buying experience 🙌Keith, Jeff n Freddy got a greatdeal, thanks guys.Your team rocks 🪨🎸😎🙌

My older Rav 4 2018 was serviced for 3 years by Eric at Surprise repair shop, wonderful experience. So when it came time to purchase a new one, I went to Surprise Toyota, expecting the same treatment. I walk in talk to Joe, know exactly what I want, so happens its on the lot great. Lease done, walkout the door. BUT wait, No manuals in my brand new car, how am I to know the gadgets and how to set them up, isnt sales supposed to help with the set up?? . Call Joe, sorry the Sales manager wont give me ones for a Rav 4 still sitting on the lot and wants to order new ones for my car, funny how mine should have had the original ones in it. 2 weeks later i finally got my manuals FROM the original car that was there, they decided to order books for the car still on the lot!!Now normally when you buy a car you get your new tags for your license plate relatively quick, mine were set to expire July 31,on current car, kept plate but needed tags. I purchased on July 13, plenty of time. NOPE once again I called the finance dept to find out why I still have no tags for my car. I have yet to hear a response, no calls nothing. It is sad that the service department works so hard to maintain cars and develop a repour with the customer, only to have the sales team and finance mess up a good experience. I called ADOT, the car is not even registered yet, it will be my butt that gets the ticket because no tags, because finance cant send in paperwork in a timely matter. Right Toyota in Scottsdale is looking pretty good for future business.

Extremely efficient, helpful and friendly. I would definitely recommend Toyota of Surprise!

They were fast, got my car back before the estimated time. The waiting room was comfortable and everyone was social distancing. This was my first time and I will be back. Chris, my service manager, was very friendly and knowledgeable.

Lat Friday I walked in in dire need of a car as my car had recently been totalled. The people here were friendly and helpful. From the phone call with Shannon, to Samuel assisting me in finding a car and a great deal. To Robert closing the deal. I was pressed for time and they were caring and kind. The service was excellent and it was a quick process. Most dealers have you waiting around for hours. I love that my whole process took only 2 1/2 hrs and I was on my way with a brand new car. A 2017 Toyota Camry with only 6 miles and great deals. Thanks so much for your excellent customer service. You guys ROCK 👏👏👏

Absolutely amazing! Worked with me about my trade in and getting into a better car!

Derek was amazing!! Such a great attitude and a pleasure to work with!!! We went looking for one car and we got it!!! Thanks again Derek!!! You rock!!!

Ramon S. Was the best! Thank you!

I would give no stars if I could.Purchased a used car in mint condition according to the sales person Jeff at time of sale with 73,000 miles on the odometer.Jeff made it apparent that this car wasnt made in large numbers and that it was a rare find and should be priced much higher according to his sales manager than what I bought it for, made promises it would last a few years, made promises this would take me to California and back for my work.They were super fast to take my deposit. Super eager to have me sign documents that so many mistakes were made on the purchase of this vehicle. I made my deposit in May on a Monday, said I needed the car by Friday. They took FOUR days to get the paperwork ready, then on the fifth day told me the car still wouldnt be ready when they told me otherwise.  At this point my job was asking about my car situation.A week later I signed my documents (which Jeff again didnt have me sign all of them when I was supposed too, this caused my tags to come late, my temp registration to come in late and me to get pulled over for not displaying a current plate, this was a 30 day affair, and had to come back multiple times not only for repairs but to sign documents they forgot about.  I live an hour and change (50+miles from the dealer ship).And the best part. All the engine problems the car experienced during the 3000 mile period Ive had it. The fact that their technicians lied about the condition of the cars engine, because now the car is sitting at a Mazda dealership, with a 12,000 dollar bill for a new engine, on a new car I bought and was promised to get me where I needed to go and now it needs a WHOLE ENTIRE ENGINE only 3 weeks after purchase. Not to mentioned I brought the car back in for repair when the check engine light came on, and they told me the car was fine and sent me home. Car broke down again a day later, I lost my job because I couldnt get to work and I had to fix the car myself by changing the spark plugs that the dealership said looked okay.What I dont understand was, a compression check was never done on the vehicle to ensure the engine was in tip top shape and when asked to bring to mazda for a outside inspection we were denied cause we havent purchased the car yet. And this could all have been avoided.This dealer is shady and they false misrepresent used vehicles and their real condition.I will be contacting the BBB, News, posting to social media, and will be hiring a lawyer because contacting this toyota dealership to resolve problems doesnt work, they simply dont care.AVOID AT ALL COST.

Incredibly professional. No games no gimmicks just straight forward value. We’ll be back next time

Great experience!! Walked in knowing what we wanted and Maddy was at the door to greet us! Explained to her how we had a bad experience while shopping at another dealership earlier that day! Maddy was very knowledgeable and made us feel very comfortable throughout the whole time we were there!! I would highly recommend shopping here and will continue to shop here for future vehicles.

We had the best experience at Toyota of Surprise. Our salesman, Keith was wonderful to work with. He seemed to listen and take into consideration all that we did and did not want. Within a short amount of time we were driving away in a new Toyota VERY pleased. Thank you Keith for a nice and successful experience.

Very welcoming and easy going atmosphere. My salesman, Preston, was a true professional and did everything he could to get me the best deal. Only minor criticism was that amount of time it took to get through the titling and paperwork, but that was due to an employee absence. All in all, a great experience and a company I will do business with in the future.

Appointment was made with ease, I called the dealership. Upon arrival our technician was Junior. He seemed in a rush, and put out that we were asking him if our warranty covered the repairsThat we needed. We left and returned several hours later. Repairs were done to our satisfaction. Junior was pleasant this time and check out went smoothly.

Okay, I absolutely loathe buying cars, I would rather get a root canal then step foot in a car dealership. Toyota of Surprise changed that perception for me - it was an absolutely GREAT experience. Sheila and JT were amazing to work with, Sheila was so chill and awesome!My 2021 4Runner is beautiful 🤩 Absolutely cannot go wrong choosing Toyota.I will be recommending Toyota of Surprise to everyone. Thank you!

I have been to many dealerships where people are just trying to sell you something.This definitely was not one of them. I came in knowing the specific make and model I wanted and the price range I wanted to get it down to. Scott made it happen! No trying to sell me anything else that might “fit” me better nadaScott was great! I went in knowing I needed a hybrid but he showed me everything. I thought it was a class in how to use my car and I hadn’t even bought it. He was patient and understanding it was more like spending my afternoon with an old friend rather than stressing out over a car.BEST BUYING EXPERIENCE EVER

Took my 2021 XSE Camry n for service, Alex was our advisor. He was prompt with the appointment and very professional! Toyota of Surprise have a great staff and they will take care of your needs. 👍

Today 7/19/21 had a service appointment with Junior Solorio and I was absolutely disappointed with the service me and my wife received and with the explanation why by my service agent who happens to be the service manager....We arrived early and promptly for our 1pm appointment greeted politely by a random service agent who advised us our service representative was still at lunch, and as soon as he returned he would contact us and go over what we needed ..... he took our vehicle and moved it forward at the time no other customers were present pretty empty. We proceeded to the lobby and sat down, as time passed it became busier more vehicles showed up and customers were tended too.After waiting 45 min with no intact from our service rep I went back to the original agent who greeted us upon arrival. I asked if anyone was going to contact us it was now 1:30 and our vehicle was still in the same spot, the rep told me my service advisor was seated farther down the hall and to go contact him. As I went to go confront our representative he asked for my name and said ahhh yes I have your paperwork here fumbles through his desk and confirms our appr. I said whats happening I have seen other cars going in and out and ours sits there he then proceeds to tell me “oh your service time is 2 1/2 to 3 hours wait and oh are you waiting for it ? I said yes I instructed when I made the appt that I would wait if it wasnt going to be to long they gave me the appt two weeks prior and confirmed I would be wait for it. At this point I knew he dropped the ball he begins to explain he didnt realize I was waiting well geezzz maybe if you would have interacted with us like should be customary before service begins all this could be avoided. I have no issues with service taking a few hours what gets me is this guy had no appreciation for my time whatsoever he was dismissive and switched the blame to the girls taking the appointment and bad mouthing them ( such great management skills for building team unity )when clearly its his responsibility to interact with customers face to face. His tone and attitude towards a loyal customer you had a previous service with my other car (Supra) that didnt take nearly as long and the agent was so informative and polite. Thats why this was so shocking to me this time around and utterly disappointing. I have two Toyotas that I service there I now question the ability to do that in a professional way. After 3 hours at the dealership the oil change was performed but the problem with my lift gate was ignored when I signed for my paperwork there was no mention of it I had to bring it up and he promptly declared ohhhh no didnt get to it we would need it another couple hours so your telling me my wait time would be 5 + hours and Im expected to wait there for that.... How rude how unprofessional he is ..... when clearly the I Initial advisor told me he was confirming 5k service and check lift gate . Junior Solorio had no intention of even going over that issue. So it didnt end there I forgot to add I had to go to him to advise him my car was sitting out there when it was done yes for 10 min sitting there and he tells me oh I know your in a rush so we didnt check lift gate but no urgency to come get me when my car is done ... horrible educate just plain bad customer service. So when we arrived at the vehicle the service engine warning was still on I had to go back and inquire about it ... was the oil change even done me and my wife thought could it be that bad who knows at this point. I only hope that someone in charge contacts us to explain this type of service and how someone who is supposed to representive of this dealership is so inept and how bad this looks for Toyota as a brand .....

Great customer service!!! The gentelman name David on parts dept. amazing guy, best customer service ever. Thank you!

Great! Customer service was spot on would highly recommend to first time car buyers.

From the great follow-up in making the initial appointment, to servicing the vehicle and finishing ahead of schedule, these folks were first class all the way. They even washed and vacuumed the car. Great job to all involved in the Service Dept.!

The best car buying experience Ive ever had, by far. Keith, Scott, JT, and Kelly were so amazing, I highly recommended them to a friend...who ended up buying a car from them, also. My wife and I simply could not be happier.

All of the staff was great! They got me into the perfect car that I wanted and were very fast and efficient! Maddy was patient and ready to help with any questions I had! Maddy Reynolds and her boss Eddie as well as Kelly in finance were all amazing!!!

My experience and dealing with Suprise Toyota was a great one. Sales representative Derik Duran went above and beyond. I would send others to Derik for there new or used car pelurchase.

2 hours and 52 minutes to perform the 15,000 mile service. With a 7:30 appointment. Really not more that can be said.

I have been getting the service done here for the last few years. They are quick and efficient and don’t push me to get service my vehicle doesn’t need. Really appreciate how friendly, honest, and the great quality of service.

By far, the best car buying process I have ever had. Aside from waiting at the DMV, the car buying process is something I dread. The haggling, the back and forth, the checking with the manager, the up-selling. It’s all enough to make me not want to go to a dealership. My experience at Toyota Surprise was an absolute wonderful experience. I was greeted by one of the managers, Scott G who immediately made me feel comfortable. Scott made it easy for me to consider buying that day and I did. I also worked with Dino who was very professional and helpful as well as Kelly in finance. Everyone was low key, smart, and truly enjoyable plus I got an amazing deal on a new vehicle. I will keep going back and I will continue to share my great experience with those I know.

I had the best experience there, buying a car last year. The techs have been fantastic and efficient when I have had my vehicle in for maintenance. Would not hesitate to recommend Toyota of Surprise, will definitely return for my next vehicle

This should be a brand new review since my original was for the Service Department. I bought a 2020 Tacoma from another Dealer just as the Covid 19 Pandemic was starting up. That was a nightmare! Even though they Claim they were Right, they were very wrong for me, hint hint.Fast forward 1 year almost to the date of buying my awesome truck some yahoo stole it. Then decided to take it through the Arizona Desert, essentially totaling it out. Because of Covid-19 and some other unfortunate turns during 2020 my credit score fell from the mid 700s to 515. This was the pefect recipe for disaster. None of the little mom and pops would even talk to me with out a huge down payment. and Im like what part of rock and a hard place dont you understand. One said yes but the interest rate was going to be 39.9% That was a definite no way.So I decided to give Surprise Toyota a try. I never really thought about going there because they never seem to have anything in stock. I met a Gentleman named Derrick. He had so much energy, zipping around being friendly to all. I told him what was going on and he and Eddie the financial guru went to work. They got Toyota to agree to finance me but unfortunately the amount wasnt enough to get me into a replacement truck YET. I have to give Derrick credit, he tried everything to make it work but Covid-19 won the battle. Had my truck not been stolen I was catching up on everything but it was just at the complete wrong time. He tried his best and I think he was more upset I couldnt get into what I wanted at that moment than I was.In the end I drove out in a used Lexus. a very nice one and a price which shocked me.I truly look forward to going back to them once my credit report is straightened out in a few months and getting the truck I want.I was thoroughly shocked by how hard they worked in getting me in to a vehicle. But Kudos to Derrick and Eddie.Fast and friendly. GO There!

My husband and I purchased a 2002 Lexus 430 coupe from Toyota Of Suprise on May 14th and we had a wonderful experience. The staff was very friendly and our sales representative Roman was a joy to work with. My husband and I are enjoying our Lexus and cant wait to take it on the road. I would highly recommend this dealership to anyone in the market looking to buy a car. Thank you so much for treating us like family. The Feggins.

Trying to be able to speak with someone from the Finance Department, for the entire day through the phone and of course no answer.!Always busyHorrible customer service