Truly the best medical experience I have *ever* had. Thank you for listening to my concerns & pointing me in the right direction for next steps. Thorough & kind audiologist; pleasant & professional staff.

They were able to make my son feel comfortable enough to complete the entire hearing test. This was our 3rd attempt at a hearing test. Would definitely go back and recommend them. Everyone was very friendly and explained everything they would be doing.

Amazing environment! My daughter had a blast with the facility and very welcoming

The doctor at the Surprise Happy Ears is great. He really listens and acts like he truly cares. He is extremely thorough. I will never go any place else for my hearing needs. I highly recommend

The staff and the doctor were all fantastic. Very thorough testing and very knowledgeable about hearing equipment.

I brought by 9 year old son in. It was a very quick process, everyone was super nice, and worked really well with kids. Would definitely recommend!

Very satisfied.Never had an exam and things explained like this.Went here because of several friends going and recommending them.Recommendations were all confirmed.From the staff to the audiologist to the products I received, zero issues.They were even knowledgeable about my insurance and handled all that with nothing needed from me.Id highly recommend them.

I was so nervous about my 3 year olds hearing test because she does not cooperate easy for this kind of thing. But the doctor was patient and great and it went very smoothly!!

Very thorough exam!! Dr Wetmore was great. Would highly recommend this clinic.

Very knowledgeable and friendly staff. Dr Wetmore is always professional and informative. I intend on only going to Happy Ears for my appointments and adjustments.

Dr Wetmore was amazing. Very patient with my 18 month old during his appointment and very knowledgeable. Explained everything in detail and answered all of my questions and concerns regarding testing and results. I highly recommend Dr Wetmore and Happy Ears!

Great service. Patient, explaining everything as hes went along. Highly recommend them

The office receptionist was very welcoming no a long wait at all. The Dr also very nice explained everything in. Great detail as to why the hearing loss. Even helped with what would be the less cost but with efficiency on the hearing aids. Awesome office.

We began our relationship with happy ears in early 2019. I have great respect for Dr. Matt, his opinion and assessment of Dad’s hearing. We have found the staff to be very pleasant.Be advised there has been a policy change that they did NOT post on their counter, did NOT email to their clients and at check-out she did not announce the amount of the charge which has historically been $25 for a clean/check of the hearing aids and ears. I was chatting with the receptionist at check out and did NOT look at my receipt because it is a $25 clean / check. When my father’s credit card bill arrived, I was shocked to find a charge for $100 for the clean / check. When I contacted Happy Ears, I was notified that the owner would not adjust the bill to $25 because a doctor performed the clean / check.Due to a recent policy change it is $100 if the doctor performs the service and $25 if someone else in the office performs the service. I was not advised of this change. When I set the appointment, I asked for the clean/check and did not specifically request Dr. Matt but was scheduled with him. I am upset that the bill will not be adjusted even in light of the issue that they stated it was a new policy.Fortunately, or unfortunately, we have had a very positive experience with this Happy Ears location and will continue to use their services but I will be much more inquisitive about fees before and after any visit.** please pull the recorded call for the setting of the appointment. It appears that I may have called and set the appointment on Dec 9th at about 8:06 am.

Dr. Wetmore and office staff are exceptional!!! They work together to make sure all our questions are answered and help with insurance issues. Dr. Wetmore is professional, friendly and dedicated to his cochlear implant clients. Thank you for continuing to serve the hearing impaired population during these challenging times. 🙂👍

Everybody was great with our child.

On Thursday March 5 2020, I went to Happy Ears Hearing Center in Surprise AZ. because my hearing aids had a problem. My experience with Happy Ears Hearing on the phone and at their office was outstanding and very professional. Because of the wonderful treatment I experienced, I will become a new customer and recommend Happy Ears Hearing Center to my Friends and Family. Tom E

We had a Great experience with the staff and Dr. Having two children with bilateral hearing loss we have gone through the hearing aid fit and purchase four times now. I can tell you Dr. Wetmore went over and above anything else we have ever experienced. The audiologist truly makes a difference with children, could not be more pleased.

Very efficient and thorough in testing, explaining and meeting my personal needs. Front office also exceptional! Very satisfied with my visit.

We had a fantastic experience! Dr. Wetmore was amazing with our 2 year old, and was wonderful about explaining everything to us. I highly recommend them!

Went to see the Audiologist about a new BAHA processor for our daughter. We met with a very knowledgeable Audiologist and started the process for getting the device.

Sometimes you do not want to admit that you are getting older and that you need to improve your hearing! I was not sure where to go or which hearing aids to get. I had a friend suggest Happy Ears. I am pleased that I went. Dr. Matt Wetmore is a doctor of audiology in Surprise and he knows what he is doing. He is so patient. I have been going back every week. He will work until it is right. The hearing aids may cost more but it depends what you choose but the services is fabulous and to me that is what is important. How many have bought hearing aids at other places only to give up on wearing them!! I am very pleased with the Happy Ears Hearing Center.

Wonderful practice, great staff and the doctor couldnt be any better. She took the time to answer my questions and made me feel comfortable with our treatment plan. Thanks again Dr. Shanna!

I went to Happy Ears in Surprise to see about getting my hearing evaluated and then, if needed, hearing aids. I was assisted by Levi and he answered all my questions and concerns in a friendly, professional way. He clearly explained the process from start to finish and I was very satisfied with the result. I can now hear what I have been missing and its great.

Highly recommend! Dr. Matthew Wetmore is excellent . I was impressed with his review & analysis of my hearing situation/needs. He explained the options thoroughly and implemented his recommended solution effortlessly. He knows his Phonak products (my hearing aid brand). Service is pricey but in line with the industry. Office had good COVID-19 hygiene practices. Both, Dr. Wetmore, and Jenna, the lady in the front, are very pleasant to deal with. Well done!

Very friendly and professional staff. Made sure everything was good with my hearing. Would recommend to anyone!

The staff were amazing. My daughter was treated extremely well and she actually really enjoyed her screening.I had a difficult time (with custody/decision making) and the staff helped me resolved it very professionally without any fuss.Received multiple calls later just checking on my daughter and her ENT appointment. Very personable. I cant give enough stars to Happy Ears.

I entered the Happy Ears Hearing Center in Surprise with a significant hearing loss problem that I had been delaying treatment for for many years. I am really pleased to share that with the professional assistance (and patience) of Levi Young I was tested and ultimately fitted with hearing devices that have brought my hearing back to a level that hasimmeasurably improved my sound and speech reception and comprehension. I highly recommend Happy Ears and Levi Young.

Dr. Wetmore was extremely thorough on his testing of my hearingand very clear in his explanation of his findings. Although hearingaids are not helpful for my tinnitus at this time, I will certainlyreturn to see Dr. Wetmore should my hearing worsen and Iwould require hearing aids. Thank you so much and veryhighly recommended!!!

Friendly knowlgeable and explained testing and results in a way one understands easily.

Super nice and efficient! Completely exceeded my expectations. This office is 20 miles out of my way yet completely worth the drive. Also, a state of the art facility. Thank you!

I had the best experience ever with Happy Ears. From the time I walked in the door and met the receptionist, Janalene to the appointment with Dawn the audiologist, I felt welcome and comfortable. They both took the time to answer all my questions and Dawn explained everything and showed me all the things I needed to know about my hearing, the testing and the complete care of my hearing aids. They also handled all my insurance billing. I had my new hearing aids in a matter of days and I am so impressed with them. They are just perfect. I feel like I am hearing better than I ever have. It has totally changed my life for the better. Thank you so much Dawn and Janalene. As you can tell I would highly recommend anyone going to Happy Ears.

When we needed to find my daughter an a new audiologist in AZ we were really nervous. We LOVED our Texas team, but the the ASBD recommended Happy Ears and it is easy to see why. They were on top of it and putting work into taking care of my little girl before we even had an appt. The office is warm and inviting and so are all the staff. Follow Up is On point and we are 100% satisfied with the move. Thank you HAPPY EARS

At the age of 35, I realized I had a severe enough case of hearing loss that I needed to do something about it. There was ringing in my ears and I was struggling in my job to hear questions or directions. It became so frustrating, I went to see a doctor. Initially, I went to my family doctor and asked questions about the ringing. I was certain that if I could get rid of it, I would be able to hear.He referred me to an ENT. I was told surgery could possibly fix my hearing loss. He also told me that the ringing was because of hearing loss. I decided to go ahead with the surgery, but unfortunately the surgery was not successful.Then there was talk of hearing aids and I could not bear the thought of it. How embarrassing it would be to be 35 and need hearing aids. And so I left. Resolved to the fact that I would just have to get by.But as the days went by weeks, months, and years went by, I realized I could not live the happy life I truly wanted.I broke down and got some hearing aids.There are no words that can explain the emotion I felt when those hearing aids turned on in my ears. I cannot explain the sounds that I heard that I never even realized I was missing. They have changed my life.Hearing aids are miraculous devices and you cannot put a price tag on that.What an incredible experience it is to sit with a large group of people and be able to participate and contribute. Especially after so many years of sitting quietly hoping no one addressed me. An incredible blessing. I do not take it for granted.Dr. Shanna Dewsnup and her life-long experiences with her own son’s hearing loss has made her a passionate doctor. A humble human being out to literally change the world of those who suffer from hearing loss. I am so grateful for her and her love of what she has dedicated her life to. I have never sat in her office and wondered if she has my best interests at heart. I trust her completely.

I brought my 10 year old daughter to Happy Ears last year and Dr. Mortensen-Dewsnup was so great with her. She was completely comfortable and even enjoyed the experience! She has high frequency hearing loss in one ear and when the doctor put a test hearing aid in, my daughters eyes lit up and she was amazed at what she could hear. Im grateful for Happy Ears and their professional AND friendly service.

Dawn is simply amazing!!!! She did an overly fantastic job with my special needs soon! I tell everyone about this establishment!The best!

Great service and products. They really care about people and do an excellent job.

Staff is so friendly, waiting area sharp and sweet with coffee and cookies, service exellent!

My first visit with Levi Young was wonderful, he is very attentive and listened to what I said concerning the issues I was having, took his time and did everything possible to resolve the problem .I hope to see Levi on my next visit and beyond, I think retaining him wouldbe a wonderful asset to happy ears.Thank youCarl Smith

Dr. Dewsnup and her team are simply fantastic!! I suffered hearing loss in both ears due to multiple deployments and a lot of shooting during my career in federal law enforcement.After going to 4 different audiologists (all of whom where good), we found Dr. Dewsnup when we moved to AZ in 2015. WOW!! 10 plus on the 10 point scale!!!Cliff Note Assessment on the top 10:1. PROFESSIONAL: Diagnosed my unique hearing loss, taking time to dive deeper into the assessment than the 4 previous audiologists.2. PRODUCTS: Offered many options based on my abilities to understand technology and work with it. She sat me down and did a full diagnostic, discussing all the options available to assist with my lifestyle. I ended up with one that had blue tooth capability so I could hear phone conversations, the TV, and other hearing situations...directly through the hearing aids. This ended problems with adjusting things like the TV volume or phone volume between myself and other family members.3. FEDERAL WORKMANS COMPENSATION: She and her staff worked for months to navigate the claim to get the hearing aids covered by Workmans Compensation, working patiently and keeping me in the loop on the progress.4. COMPASSIONATE FAMILY COUNSELOR: Dr. Dewsnup encouraged me to bring in my wife to help her understand my hearing limitations, and how we could communicate better. Now I dont get in as much trouble when I say things like I didnt hear you ask me to do the dishes. Well, I still get in trouble, but it has helped both of us, knowing limitations on hearing.5. TEACHING/EDUCATING: Dr. Dewsup and her team explained and showed with recent studies, how our minds are always trying to communicate and how this could impact someones ability to hear if they wait too long to get hearing aids. I understood it as: If we wait too long, our minds might re-map a little as the mind tries to understand limited/distorted sound...and then when we get a hearing aid, we might have more difficulty as our mind tries to process what the new clearer sound is, because the mind has tried to process the distorted sound for so long.6. PASSIONATE: Dr. Dewsnup has a personal interest in hearing loss (her son has a significant hearing loss) and you can easily see she and her team are passionate about helping others. Diving deep into each unique hearing loss, they care and are passionate about helping improve quality of life.7. MULTI-GENERATIONAL: As my 84 year old father has lost some of his ability to hear...Dr. Dewsnup and her team helped him with his hearing loss. His comments to me after each of the 5 visits ended with something like: She is amazing. Or They really care. Or I cant believe how helpful they are. Everyone has noticed how dad has been communicating better, and has become more involved. Where before he was starting to withdraw because he could not understand conversations in noisy areas or on the phone, he now embraces those conversations and is much more involved in all aspects of life.8. SUPPORTIVE TEAMWORK: I have been to both office locations, and have dealt with most if not all of her team. All seem to reflect Dr. Dewsnups quality, compassion, and passionate care of patients. For example, during my last visit to the Surprise office, Mr. Schultz gave me my yearly assessment. After the examination, I explained I was still having a little problem with linking the hearing aids to a TV. He gave me a tutorial on how to do it, and said that if I still could had problems, he would come by my house and do it for me!!! Wow, what a team!9. LOCATIONS: 2 locations, both are good for us...but I would be willing to travel significant distance to get this quality of care. Clean, modern, top notch equipment, and quality coffee if you have to wait!10. ONLY COMPLAINT: My left arm is frequently sore after visiting them...that may be because I pinch it to see if I am dreaming;-)What a blessing it has been to be treated and cared for by Happy Ears!!

Very thorough exam and consultation!

Amazing staff thank you

Ill never take my daughter anywhere else in this area!

Great service

We have the best staff and top Audiologists!!

All they want to do is sell you hearing aid$