Outstanding service was provided as I changed carriers, received a new Apple 13 Pro, and transferred my Apple Watch. The time taken to get me operational with all the service and technology changes was greatly appreciated. Barry and Vangi worked diligently on my behalf!

Steve was great. Explained everything perfectly and got me exactly what I needed.

Ryan was a pleasure to work with today!! Upgrading my mom’s phone for her was such a breeze - I was in and out in less 25 minutes and I was putting this task off as I thought it would take the whole day. He was such a nice guy and made the experience so much better than I expected! Thank you AT&T! Good job Ryan!!!!!!

Steve was amazing and went beyond his duties to help me and my daughter!! He is an exemplary employee!!

Sajid provided great customer service for me today. Please make sure he is taken care of...

This review is based off the location at 1000 S Dale Mabry hwy. Let me just say, I just moved to Tampa from DC Metro area few months ago. This representative didnt want to accept my passport ID card. Sent me home to get another form of identification. (What if I didnt have another form of ID, then what?)The representative made me feel like the form of ID presented was not a valid or legit ID. For which, I use my passport ID every where!! All he had to say is he didnt know what he was doing. I was very upset that I had to drive home. Also when I came back from getting my FL ID, another representative was hasty and hollered at me because I brought to his attention that I spoke with an Att rep on the phone who stated they should have accepted the passport ID card with no problems.As a customer service representative myself, I was trained to never let a sale walk out the door. I bought 2 phones that day.I really didnt want the representative to get the commission for the sale as I was not happy with the outcome. He didnt show me how the phone worked or how to setup an ATT account. Im thinking of taking the phones to another Att and canceling the sale and head over to Verizon just to be spiteful. I have 14 days from 2 days ago.. I will never recommend any of my friends and family to Att because of the service I received. Also I am a brownskin American who money is green just like a vanilla skin.

Highly recommend!!! I needed a new phone and when I returned to the AT&T store on Dale Mabry in Tampa it was great to see Steve again, as he is an absolute pro. Steve took care of successfully transferring my data to a new IPhone 12 and ensured all features and my saved information was accessible on my new phone. Excellent and professional service!!

Highly recommend going to this location. I went in to upgrade to a new friend. Steve answered all my questions. It was a very pleasant experience.

Steve was awesome! I came in with a long list of updates to my account and needed to purchase a few new phones. Steve was patient, thorough and knowledgeable. Go visit and ask for Steve!!!

My sister and I walked in to lease a phone, we were there for literally 5 minutes and the misogynistic salesperson (bald with a dark haired beard) made at least 3 jokes about our height within that time period. He was completely unprofessional and condescending, and we won’t be leasing a phone from him. It’s not a good look to have your employees commenting and making fun of people’s body size (or anything about their bodies for that matter).

Excellent staff and service. They were quick to help me select a new phone and adjust my phone plan so I wouldnt see a hike in my rates. 5 stars!

Must come and see STEVE he was patient and kind answered all of our questions and we had many. He took care of us and we left super pleased…. Come to this location and ask for Steve

Absolutely great service, Gabriel was so knowledgeable in his work and he provided excellent customer service. He was so fast and efficient! He found a phone plan that met our family needs that was so affordable! I will be always return to his store for my phone services!

I needed help putting on my new screen protector correctly. I was helped almost immediately upon entering the store. Barry did a great job and was so nice! Will definitely be coming back in the future. Highly recommend!

I WAS HAVING PROBLEM TRANSFERING MY NUMBER WITH MY WITH NEW PHONE. RYAN APPROACHED ME IF I NEED HELP HE IS VERY KNOWLEGEABLE IN TECHNOLOGY. AND VERY PATIENCE HELPING ME.. HE IS VERY HELPFUL WITH GOOD CUSTOMER SERVICE. I RECOMMEND THAT HE NEED A GOOD RAISE

Steve literally helped me with everything I needed. I came in for a new phone and he took care of it in a timely manner. He answered all my question and was helpful. Very nice. I’m happy with the outcome.

Ask Barry!He was amazingly kind and helpful.Despite language barrier, so patient and friendly all the way.Thanks to him, my wife could easily buy a phone and even upgrade it afterwards.

My experience at at&t was great! I was assisted by Manny and he was very helpful. He helped me restore my phone since I couldn’t do it myself as the screen was broken and give me a new screen protector for my other phone all in a good amount of time. Overall he was very friendly and worked efficiently!

My family and I had the best experience ever at a phone store thanks to Ryan. Ryan was very knowledgeable and professional in his field. The best store and top notch costumer service in town. Thanks Ryan.

I received great service from Eric! I had a complicated situation and it took a couple of hours to accomplish, but he was very patient and very thorough. Eric had to interact with several AT&T Representatives to resolve my situation, he was diligent and patient. I was very impressed with the service and the support Eric received from his coworkers as he was handling the issues.I thoroughly appreciate the quality of service, I will return for any subsequent needs.

Gabriel was super helpful! He made our experience in store quick & easy, greeting us promptly with a smile from the moment we walked in. His communication was great from the start & he set expectations immediately. We expected to be in store hours but he provided us with options that fit our schedule more. We will definitely be back to visit this location again!

Melissa and Jay were amazing. Very helpful. Everyone knows that when you go to a cell phone retail store, it can take a long time and not fun! That’s not the case with Melissa and Jay it was the total opposite! They were so nice! And they made the experience smooth and stress free!!!I highly recommend that you go visit them at the South Tampa location on South Dale Mabry and Henderson!Best experience ever!!!!Aaron!

Juan at S. Dale Mabry location was very helpful and saved us money in every way possible. Great service and attitude! Highly recommend! Thank you so much Juan!

Excellent service from Hugo today the wonderful AT&T store on S. Dale Mabry/Henderson. I am from Tampa but do not live there now. I was trying to help my parents from a distance and not able to get the help I needed via customer service phone call. My Dad went to this store and Hugo was very polite and efficiently solved the problem. Now, I will sleep better knowing my parents phones are ok. Thank you!

Ryan was very helpful and knowledgeable with the products. He assisted me with transferring my contacts over, installing sim card, confirming my account billing etc. Very personable, friendly and humorous.

Steve was a Fantastic help today, he was very patient with all my requests for all the new accessories for my new iPhone 13 pro max, and applied all the awesome discounts with my purchase . He installed my screen protector perfectly . Very friendly and knowledgeable on products, thanks Steve!

Great customer service and assistance from Hugo. he helped me switched from T-Mobile to AT&T and I also purchased a new iPhone and set it up for me. Would definitely recommend this store to anyone who needs help with this carrier!

Sajid was amazing, did not have to wait…he knew exactly what to do! Love AT&T

Great customer service from Juan. He informed me of all the deals going on and also helped set up my phone. Was social and made my experience better than the previous ones I’ve had at T-Mobile. Definitely a customer for life.

Steve SimonCame into the branch with an existing issue where I called in March 3, 2021 and June 1. Spent over 3 hours with both reps on these phone calls and issue wasn’t resolved over the last 10 months.Entered the store agitated expecting another difficult experience. However Steve was calming and sat with me until the matter was resolved .This took 28 minutes with the loyalty department.Extremely surprised that Steve resolved the ongoing issue in such a quick professional and courteous manner.I have had this account since the 90’s when the provider was Cingular wireless and was ready to leave ATT.Today I truly felt like a valued customer of ATT.THANK YOU STEVE SIMON.

Steve Simon at the AT&T did an exceptional job helping me get set up with a new phone as well as solving other obstacles I was facing with my current phone situation. Excellent service and great communication skills!

Eric and the crew at Southdale are stars. I’ve been with AT&T for 6 years and these folks take care of every problem or need as if it were their own.

Eric was super helpful and quick to answer all my questions. Great service overall

Gabriel was great! Many the store manager was very helpful. One of the best services Ive had since Ive had any phone. Great guys!

Steve was great and took his time to help our family get the best and least expensive plan! Also, surprised me with a new phone that I thought I’d have to wait for in the mail, so that was a plus!

Vangi was great!! Helped me so much more than going to the apple store yesterday which was such a waste of time when I came here and she helped me in less than an hour and listened to me instead of treating me like a box on a list to be checked off, thank you so much for your service, my parents both work for AT&T and I’m proud they’re giving good service to everyone :)))

Steve was amazing. He turned the stressful experience of losing my phone into a calming event with his knowledge and skill set by helping me file the insurance claim. Thank you Steve!

Awesome experience, as usual, will come back to work with Hugo for my device and wireless needs.

Had a wonderful experience replacing my phone with Steven! He calmly and effectively reviewed my options as my previous phone was stolen and I quickly needed to replace it before flying back to Texas. He went above and beyond, even making sure I could get a ride to my hotel even though my rideshare apps hadnt downloaded on my new phone yet. Was the best AT&T experience yet.

Gabriel was an amazing and professional help when I needed to get a new phone. Very helpful and friendly. Thx AT&T!

Stopped in to grab a new iPhone yesterday just after lunch time. It was long overdue. The process was quick and painless. A fine gentlemen named Eric took care of me, shared some knowledge, and got me everything I needed(Products and information), before I walked out the door. Great staff and they know how to operate a business! Thank you Eric!

Great service from Steve! He gave me great advice/options and was able to transfer and set up my phone in a timely manner.

Vangi was a huge help & went above & beyond.Great experience!

Showed up very distressed and irritated with Apple but received the best customer service from Ryan today! He deserves a raise/promotion because he saved my life and bank account after my phone was stolen. I highly suggest everyone switch to AT&T from any other carriers and never purchase insurance through Apple. Thanks Ryan!

Gabriel is a very knowledgeable, patient, cordial and friendly person. He helped us tremendously during my visit to purchase an IPad. I highly recommend Gabriel for his excellent service.

My agent Juan was most helpful and gave me good information and service.

Eric helped me set up my new iPhone and Apple Watch, and let me know about the first responder deal, super good experience!

Awesome service. Explained everything extremely clearly. Thank you

Had issues with my SIM card, Gabriel Rodriguez assisted my and he is awesome. Very professional, great help and attitude. ATT has always delivered.

Steve Simon was so helpful assisting me in the store with my upgrade to an I phone 12 pro! Made the whole process super easy!

The experience was amazing my wife and I really enjoyed are selfs, Steve was amazing!

Gabriel was an excellent salesperson and Im very proud to have known him for the short time and we know who to come back to when we need any help hes great

My rep was souped up very nice, experienced, and knowledgeable cant remember ever experiencing this before work customer service.

Steve was super helpful in helping me to secure a great promo deal soon to expire and also locating the color phone I wanted from another store! Thanks Steve!!!

Excellent and efficient service!!! Steve made my upgrade experience impeccable!!!

Marco was very kind and knowledgeable about AT&T’s ongoing promotions. He was able to upgrade my moms phone quickly and efficiently. We had previously went to three AT&T stores and got contradicting answers and they didn’t have the phone she wanted. Marco was able to process the upgrade, set up her new phone and answer all of our questions. We left confident with all of our questions answered. The ease of the process made my moms day after several missteps at other stores. Definitely will go back to this store when it’s time to upgrade our other phones! He is definitely a prime example of a stellar representative and should be used as an example to train future employees

Enjoyed the experience here trading in my Galaxy S9 for an S21. Sajid and Gabriel and the team were great! Got a terrific deal too with the current trade in promotion from ATT.

Had awesome service with Steve today. Gave us a good deal on accessories.

Juan is a great sales representative for ATT and and the store and treated us with the upmost respect. He handled everything very professionally and made us feel very welcome to the ATT family. He deserves a raise and a promotion.

Ryan was extremely knowledgeable and helpful with everything I needed.

I walked into the AT&T store today and I came across a wonderful representative her name is Vangi ( yes her name is VANGI- and abbreviation for Evangeline) loved her! She was incredible! She updated my SIM card because my calls were dropping on my new AT&T Elite Plan and now my iPhone it’s working seamlessly!!!! She deserves an increase in salary for knowing the tricks of her trade, and a free iPhone for her services thank you so much VANGO for all your help!! A loyal And long term AT&T customer! BG

I came in to replaced my broken phone. Turns out it wasnt broke it was just dirty charger port. The cleaned it and saved me a lot of money.

Visited today to transfer from Verizon to AT&T and Barry was great! Very helpful.

Thorough explanations, great service - been going to this location for years

Gabriel was very helpful and courteous . Experience could not have been better!

Ask for Eric! So kind and helpful!! Best experience I’ve had at an AT&T!! Also this store was very clean and quick with service!!

Melissa R is absolutely wonderful! She is highly knowledgeable and friendly. She went out of her way to take the time to give us a lot of great information to help us make decisions about our plan and next purchases.

Came in today after a failed chat purchase, received from start to finish amazing service! Barry was great thorough, informative and detailed.—PH

This AT&T was extremely helpful after my phone had been stolen, they were able to quickly get me a new one. When that new phone was stolen the next day, they helped me again get a replacement the next day. They made it smooth and were the best AT&T I’ve been too. Juan was the worker helping me, I highly recommend asking for him when going to get your phone serviced.

I came to this store to trade my phone in for the credit that att is offering right now... I was told there would be a 15 min wait by the lady I assume was the manager. I waited longer and decided to ask the manager if anyone would be able to help me soon. She said no, (she was not tending to anyone at all) there was another worker sitting doing nothing for the entire time that I was there. They are not wanting to work it seems like or maybe they just didn’t want to assist me? Not sure, however I will never go back to this store again. Very poor customer service.

Gabriel was so polite and professionalI will recommend him to everyone I know

Manager Melissa was amazing. I had experienced every issue possible activating a phone through ATT customer service phone support and after hours of dealing with them I came to this store for help. Melissa encountered several issues also, but she didn’t stop until my phone was activated. I was livid with ATT when I arrived at the store but left with a much better attitude because of her excellent customer service and dedication to fixing my problem.

Eric went above and beyond the call of duty in terms of understanding my personal needs, the needs of my business and the needs of my emerging start up.I highly recommend that if you have any telephony needs that you go see Erik or any other of the fine representatives at AT&T at this location.

Had an exceptional experience with Vangi at the AT&T store. She took amazing care of me from start to finish. Definitely ask for her if you need help with your mobile device.

Manager Melissa gave the most excellent customer service. She was beyond thorough and went through all of the options and offerings AT&T has. And she puts on great screen protectors.

Marco, Mellisa, Jay and Eric were all wonderful! They helped my transition to my new iPhone 12Pro and made it a seamless transition. Very helpful, patient, knowledgeable and kind! Would highly recommend this location for all phone/ATT needs.

Melissa R was awesome. Great experience. She was so helpful and kind.Have been with att since 2001 and will never change. Love this location !

Steve was absolutely wonderful to deal with a great asset to your team

Wanted to give an update on more outstanding service with this store. This time it was Barry who was helping us and he couldn’t have been more helpful, courteous and professional. What a pleasant personality he had, too! The head manager came over to greet us (I don’t remember his name) and he, too was so warm and courteous. We appreciate your great service.

I have only had AT&T for less than a month and then my phone was stolen. Eric in South Tampa location helped me so much he had empathy towards my situation and helped me with the best deal in my case. He spent the time and made sure I left a happy customer. I from now on will only be going to that location! Thank you so much Eric!

I needed a new phone .Barry, who has been at this store for many years, provided excellent advice on the right phone for me. He took in consideration my budget and gave me a greatsolution a

Great customer service! Explained my various options, took his time. Barry was super helpful!

Melissa was extremely friendly and easy to talk to and so so helpful made my experience so much better will definitely come back to her if I need anything else!!

Barry was so awesome! We came in for AirPods and left with a new iPhone 12 Pro Max for my son. He explained all discounts and we upped our rate plan. Thank you again Barry for your knowledge and expertise.

Gabo was amazing and so helpful in setting up our new phones. The process was simple and quick. All our questions were answered!! So happy with our experience.

Gabo was amazing to work with! He was friendly, patient, informative and made the purchase experience a breeze :)

Vangi, sajid, and rich was awesome!!! Great customer service!!

Mr.Steve was patient with me and trouble.shoot the problems like a pro.I enjoyed my experience at At&t Dale Mabry.Give him a raise.

Great customer service at AT&T on Henderson and Dale MABRY. I made an appointment so I didn’t wait too long and Eric was very knowledgeable and able to help me with all of my equipment and billing questions.

Angi and Sajid were great.

Eric did a great job of listening to my needs and walking me through the options!

Vangi was amazing. She was thorough and patient. Her knowledge is amazing. We recommend her to all who wish assistance.

The manager Jay and associate Cabo were absolutely useless. I stop in to charge my phone and get some insurance assistance and instead of assisting me they ask did you go online, what device is it. I drop Cabo because he was only angering me, no sense of humor, told me they only sell I phones, a waste of space he is. O then ask Jay for some tech assistance, I mean, its a AT&T corporate store, they sell the brand of phone I bought from their company, and he is the manager and his first answer is did you try Google? This store should be shutdown.

Barry and sajid helped me get my watch on that I had carried from T-Mobile to atnt in 10 min. Thank you for your awesome customer service .

Not sure what kind of ethics code AT&T possesses, but a rep at this location flat out lied to me about the terms of my phone rebate and the buyback program during sign up and I spent hours trying remedy the issues with both the store and customer service (over the phone) to no avail. Not to mention, absolutely NO representatives were sympathetic to this dishonesty and the manager outright doubted my encounter and that the event could have occurred because he wasnt there. The detached approach and lack of responsibility/accountability with how information is relayed to the customer is unsettling.The only solution to my misfortune according to this company was to add an unnecessary line to my account. This was my only sane option as I would have been out hundreds of dollars from my trade-in otherwise. Seems kind of outlandish that this issue could only be solved by adding a line to my account, as my lifestyle does not facilitate this third phone line whatsoever.Id proceed with caution when it comes to going in to this store and signing up for AT&T personally. They seem to be running some kind of racket, and blurring the lines of honesty and ethics to make money no matter what the customers circumstances are. They dont really care what they have to tell you to get you to sign up for things and then when the terms and conditions dont add up, (despite listening to what you were told by the AT&T employee) they answer with apathy. Id steer clear if you want a transparent and honest experience regarding what you are getting yourself into.

Got the prepaid service. I travel in and out of the country so I have done this several times. The guy did not listen very well. He did not let me pick out my own number. Then said he picked a good one for me. Then when we tried to renew my wifes phone number they said they couldnt find it even though the 800 service said this corporate number could do it.

Awesome service - above + beyond the norm!

Very patient young lady. Recommend her highly.Vangi is her name!

Moved to Tampa two months ago and this is the second time I have had a really great experience with this store! Thank you Melissa and Eddie for providing exceptional customer service, I really appreciate it!

The team was very helpful and experience was great.