Sales are rude and dishonest. Making a supposedly easy mattress buying experience very challenging. We are trying to support a local business instead of buying directly online. However, when we called and ready to make a purchase, the price is significantly higher than the quote we received at store. Our expectation is one price, no negotiation, no “getting approval from management”. Buying a mattress like buying a car from a dealership is not an experience we would enjoy, and it also makes us question what the rest of the experience might be in case there’s delays in orders.

I so so so wanted to love my experience here. I had a wonderful purchasing experience and the sales rep was amazing but its been downhill since then. I ordered my mattress May 15th and 3 1/2 months later I still dont have it. They delivered one mattress and took mine but it was a mattress much cheaper than the one I purchased. I immediately noticed and called to let them know they delivered the wrong mattress. Everytime I call to check on the new status I get the run around and no clear answer. Now Im being told they have my mattress but are too busy to call me and deliver it. I feel like after waiting 15 weeks for a mattress that I was told would take 6 weeks to receive... Being told they are too busy to deliver it is beyond unacceptable. Loved the buying experience - but paying $6k and not receiving my mattress deserves zero stars.

The best service with the best mattresses. Dustin is extremely knowledgeable and will lead you in the right direction.

My wife and I absolutely love our new mattress plus sheets that we purchased here and have had the best sleep since ever. The store manager Dustin is very knowledgeable, patient, polite and informative. The experience was great and will recommend all friends and family to make their next mattress, sheets or cover purchases here...they wont regret it and neither will you.

This Natural Mattress Store in The Woodlands has the best selection of healthy mattresses. Dustin the manager is so knowledgeable and amazing at customer service! :-). I bought the Mango mattress in size queen. I get it delivered this week.

We bought a bed at your store in the Woodlands. Best bed we have ever slept on. Your sales and service were great. Love our bed, never had such a good night sleep and to wake in the morning feeling so refreshed is Magnificent!!! Has been such a pleasure doing business wth your staff. Such an amazing bed sleep all night. It has been a pleasure. I would recommend anyone too try your store. Thank you so much we are now sleeping. Best Quality of beds. Sincerely Maureen

Had a fantastic experience purchasing a mattress at the Woodlands location today. The store manager, Dustin, was extremely knowledgeable and incredibly helpful. He went above and beyond to make my experience in the store exceptional and I am thrilled to receive my new non-toxic, organic mattress, pillow & mattress cover. I highly recommend this location and company for your mattress purchase.

I have an awesome mattress from Houston Natural Mattress with a 2” topper. I’m in love with my bed. I also have an adjustable frame. Truly it’s the bomb. Steve Chandler was very helpful. He was very patient with me and ask questions that would help him help me. All in all it was one of the best buying experiences I have ever had. I strongly suggest you give them a try if you need a mattress. Thanks Steve.

Finding a mattress here was such a great experience. Dustin was courteous and his knowledge of everything about mattresses was outstanding. I walked out feeling confident that I made a very worthwhile purchase.

I had the best experience with Houston Natural Mattress. The owner was so helpful when it came to choosing the right mattress for us. He was not pushy like your typical sales person, he was just very informative and professional. It was actually first after we paid for the mattress that he told us that we will never want to sleep in another mattress after this. There was a problem with the delivery time since the base that we ordered was on back order and we needed the bed within two weeks, so they gave us a free upgrade to the next model up which could be delivered right away. This is the best and most professional experience I’ve ever had with purchasing a mattress. I highly recommend this place!

Best experience in town! Steve and Lewis were the best! After being beat up all over town, having mattresses full of all kinds of toxins and poisons pushed on me. I finally found HNM and poison free natural mattress alternatives that the salespeople were knowledgeable enough to educate me on all the options. After my wife and I were comfort fitted to our personal needs we were able to make the perfect selection and save a ton of money compared to what we found elsewhere. Thanks guys, Ill definitely send friends and family.

I had the pleasure of working with Maxwell and he was such a delight to work with. He really helped my husband and I find the perfect mattress for us and we couldn’t be happier. Thanks so much!!!

You will not meet a more friendly or knowledgeable mattress connoisseur than Steve Chandler!Steve takes the time to understand your preferences/needs and then ensures those match his recommendation.The drive to Houston Natural Mattress of The Woodlands is well worth it wherever you are!

WOW!! Could this place be any cooler!!! It is so beautifully designed. The mattresses are reasonably priced and the staff are super knowledgeable. I recommend this place to everyone I know.

Best mattress ever! Besides being so comfy I sleep better knowing that its not full of toxins. Steve is friendly and beyond knowledgeable!

The knowledge and expertise that the Houston Natural mattress exhibited during my shopping experience is unparalleled! I strongly recommend anyone who takes their health seriously to speak with these professionals. I assure you, your body will thank you later!

At a time when your health is so important, toxin free products and a clean healthy environment to shop couldn’t be more relevant! Great customer service and Max in particular is very knowledgeable and helpful!

Steve was WONDERFUL and helpful . The staff, and Steve specifically, are so knowledgeable and helpful. They want to be sure you get the right mattress. This store has a great selection of products, and we are SO happy with our purchase.

Excellent mattress buying experience. Steve answered all my questions according and had patience the entire time!!

I really like my new mattress. I had no idea I would sleep so much better and I feel like I got a great deal.

Really great customer experience and best mattress Ive ever had.

Such a great selection and Steve is so helpful and knowledgeable! We couldn’t be happier!

Great service and salesmanship. Stevie was the best

Wow amazing costumer service and inventory ! Very happy with my purchase !

Awesome selection and prices. Art on the walls alone is worth the visit.

Very helpful and positive experience.

Never seen anything like this place. Incredible.

Great customer service!