I had a wonderful experience with Brandt and Mattress Brands. I was able to not only get an amazing price on my new mattress, which I am already in love with, but also incredible customer service.When I was unable last second to make the trip to Conroe to pick-up my mattress, Brandt made it work to get it delivered to me the next day (mind you I live in Austin...which is 3 hours away). You dont find customer service like this much anymore and I highly recommend buying your next mattress here. Highly professional and just an amazing shopping experience overall.
Chance was a very knowledgeable salesperson. He was very friendly, helpful, and used low pressure sales. We bought a mattress, slept on it for 45 days and decided we needed to exchange for a different one. He made the process of exchanging it so easy. The customer service was top notch!
Found a mattress I love for only $50 more than the cheapest available in Conroe. Even better, didn’t have to wait a week for it to be delivered. The boss wrapped it up, delivered it himself after close, carried up to my third floor apartment door for me, and left me alone. I’ll add that I’m not that pretty, so you know that’s plain good customer service.
Highly recommend! Mattress shopping is hard for us. Chance was very accommodating. We spent a lot of time checking out all the mattresses, and he was very helpful
Went 2 times in less than a month. Got a king box spring and then a queen set. The guy working was awesome and helpful. He helped me load everything also. Prices are great and in stock.
Bought the best purchase of my life here. I have not woken up in the night since this purchase and it’s been 12 years. Service=incredible. Turn your life around at this fine establishment.
First, let me say that the Nectar Mattress we purchased is OUTSTANDING! I didnt realize how much our old mattress was affecting my body.However, I will say that if you live in the Houston area, do not buy from The Woodlands or Conroe store. I would purchase directly from Nectar Mattress online.The salesman, Joshua Elliott, does not honor his word. After doing some comparison shopping, we decided to go and test one out. Once we decided this was the right mattress, Josh let us know they offered the same price as Nectar online (which was correct). He also shared the mattress protectors and sheets were on sale. And my husband asked if he offered a military discount. Josh said he could throw in an additional $50 off.Because this mattress was for our RV, we wanted to measure everything to ensure it would fit in the space. So, we offered to come back the following day to make the purchase.The next day, I came back by myself and purchased the mattress and everything seemed to check out. Later my husband asked me if Josh gave us the discount. When I checked the receipt there was no $50 discount as hed promised the day before.So, I returned to the store to bring it Joshs attention and he said he couldnt because the sale had been closed. Then proceeded to get me to try to spend more money suggesting he could give us a discount on another purchase or buy one, get one. I told I was only interested in him honoring his word. Honestly, we didnt care about the money, but he could have offered us a set of sheets to make up the $50 difference.Then he said that they sell the Nectar Mattress cheaper than Nectar online (which is a lie). The day we inquired in the store, he specifically said they offer the same price as Nectar (and I verified it right there in the store). At that point, I realized that I was dealing with a sleazy salesman. Anyway, if you buy a Nectar mattress, just deal with the company online. And if you prefer to buy one at a store, dont buy from Mattress Brands in the Woodlands or Conroe. If you inquire before buying, get everything in writing!!!Other than the selling experience, the mattress sleeps great! My back has thanked me every night since we brought it home.
Been looking for a bed for a few weeks now & came across this place, Chance was really helpful. Best costumer service. Thanks !
If you are looking for a Mattress I highly recommend Mattress Brands. They did a great job providing us options to fit our needs and a great deal!!
Hi my name is Martha Herrera and I set out today to put a bed together that I had purchased online a couple of weeks ago… My brother-in-law came and put it together and I realized that I needed a boxspring. I had a pretty stressful day trying to get everything organized and put together it was 6:30 in the evening and I called mattress Brands in the woodlands Mall, and spoke to A gentleman named Chance, and I had expressed to him how important it was for me to find a low profile queen box spring, and needed it delivered. Chance called the location in Conroe and spoke to the owner to find out that they had one in stock… So I called the Conroe location and spoke to the owner myself and within 45 minutes, my Low profile box spring was delivered to my door. Now that’s what I call customer service I was one happy customer and I will be returning to look at their awesome pillows thank you so much for being strong willing and able men which is sometimes hard to come by nowadays thank you again take care have a blessed day.See you soon happy customer Martha Herrera
As a first time bed buyer I couldn’t have had a better experience, very genuine/ helpful salesman Mr. Brennan gave me a great deal . His employe was also very delightful!
Great prices on mattress beds and frames recommended talk to Chance to help you with your needs helps great thanks!
Extremely professional and helpful. Excellent customer service. We love our new mattress
Great customer service, friendly and very informative. They gave us a great deal!
Sleep experience on display mattresses was life changing. 10/10 service. Best Black Friday experience ever.
Explained the back and neck problem and he quickly provided me with options. Great customer service and great products!
Great selection of high end mattresses and discounts as well. Got an amazing deal!
Great customer service! We are very satisfied with our mattress.
Friendly, helpful service. Great prices.
Great customer service and product selection! Would recommend buying from them!
Had a great time talking to the owner and even got a great deal on a adjustable base frame and memory foam mattress, but he spent the time to talk with me and give me some wisdom, which isnt worth any amount of 💰.
Service was so friendly, and so full of knowledge. It was our first time there, we’ll be going back for the next bedroom soon!
Great customer service and great overall experience from Josh today!
Awesome, knowledgable, friendly staff. Great prices
Amazing customer service, and great quality for low prices!!!!
Great prices on quality mattresses!
Great deal!
Outstanding service!!!
I got a pen!!!
Dope off !!!