Steve was great, thats the one star if not for him, it would be zero! first off I have owned many luxury vehicles in my lifetime, never have I ever been charged diagnostic fees, let alone $189 per item that I had them look at even when I was having the work diagnosed completed. I will not be owning an Audi for long.

Lackluster and frustrating experience in the service department. Made an appointment 3 weeks out to have a leak and a vibrating sound checked out on my 2020 Q3. Sat in the lobby almost an hour before being fully checked in-apparently other people coming in need to be addressed prior to completing my check in. Sat in the lobby another 5 hours waiting for my car- they fixed the leak…told me that I need to bring the truck back when the sound gets louder because they couldn’t pinpoint the sound and they would give me a loaner the next time. (I don’t think they really tried to find it)I call back in a few days and tell them the sound is louder than ever. I arrive, they tell me my insurance coverage has to be at 300,000 per accident in order to get a loaner. I call Progressive to get it raised immediately and the manager now states he can’t give me a loaner. Then they ask can they drop me off somewhere…I can’t wait so I say no thanks. He proceeds to look up the next appt which is a month away! I say, I’ll just have to wait today. The rep then states they can’t look at it until tomorrow.Utterly disappointed and a complete waste of my time to drive from the city!

I have bought many vehicles from this dealership and overall, I like it. However, now that service departments are the main source of profits ( too many sources for consumers to check on pricing a new vehicle now) I sense they are recommending services you really don’t need. In my case, they recommended a $264.00 4 wheel alignment BEFORE the vehicle was inspected or even on the service rack. Also, I had an alignment done by this same dealer on my prior scheduled service. HUGE red warning flag for me. Of course there was the ever present “ fuel system” service recommended as well. I use nothing but top tier fuels and the vehicle is just now approaching 30K and it runs just fine.“Trust but verify”- disappointed to see ( but not surprised really, after all at the end of the day it’s a dealership there to make a profit ) that my service cost could have been much higher, thankful for my history as an auto tech in past years. Feel sorry for those that don’t have that knowledge and are trusting others to do right by them.My advice, just do “factory” recommended services that are in your owners manual. Make them prove your alignment is bad by showing you unusual wear on your tires and if your vehicle is running well, don’t consent to additional “ services “

This is the second vehicle that I have purchased from Audi Orland Park. It was an enjoyable experience. AJ was wonderful to work with and Christopher, the manager, was very professional.

A young gentleman named Will was ready for me when I got there at 7am. He was very polite, service orientated and focused on answering my questions. The service was seamless. The only thing to note is to make sure you call a month in advance to schedule your routine maintenance. I didn’t know this and my 10,000 mile maintenance was overdue by 400 miles because there were no times available sooner.

Awesome experience. Excellent service!

Only there once few years ago when I was vacationing in Orland, my Ac went in my Audi they fixed it fast and excellent service. Here’s my Audi were from Nova Scotia Canada thanks

Always a rip off. Super expensive. At least triple the price compared to other shops. Excellent customer service.

My experience was great from start to finish. The online scheduling was easy, and there were appointments available within a one week time frame.When checking in, Tracy, greeted me, we went over the options for service, she thoroughly explained everything so I could make an informed decision.The waiting room was nice, clean and offered refreshments.Tracy called me regarding the recommended services once the technicians were under the hood. I gave my okay for the ones I thought were needed right away. She called me again to let me know my car was ready.When I picked up my car, the two ladies taking the payments greeted me, and gave me my keys. Id highly recommend them and will be back for future service appointments.

My experience was great everything met my needs my representative she was the best Orinta Valitkute you made me the happiest customer in the world 🌎 when you understand what I wanted !!! Yes Would I recommend her to friends & family

Great buying and financing experience! Our salesperson was thoughtful and helpful without pressure! Janine and Chris were very pleasant and helpful as well. Thank you - loving my new Audi!

Brought car in for oil change and they were quick and did an update and complementary washThanks again

Great dealership. Everyone is friendly and professional. Salesperson and her manager made certain everything was thoroughly explained and the prices were very fair and acceptable. Their service department is also top shelf. Weve been going to this dealership for all our leases for many years and will continue to do so.

Nice sales staff, welcoming interior. Exceptional drive test experience. Didnt feel pressured to make any purchase. Respectful negotiations. Buying process was quick, smooth and overall stress free. This is the second time I am back with them.Service staff needs whole lot of customer experience training...

I have been a customer of Audi Orland Park for years. Working with Peter to get my new car ordered went smoothly with it coming in a few days before my lease end on the previous car.Everyone at the dealership goes out of their way to make the leasing, scheduling maintenance and sometimes just browsing the inventory a non pressure time. I feel treated as a friend not just a customer

From start to finish this had to be the best car-buying experience Ive had. Their team worked together to be sure the negotiation and purchase went smoothly. There was a small scratch on the headlight the team took care of right away. They also helped set up my app that I had difficulty with. Orinta, our sales person, followed up with me a few times after my purchase to make sure I was happy. Thank you Audi of Orland Park! I love my car

Honestly, probably the best service Ive ever received at a dealership. Robert went out of his way to help me get my car sorted out. While I waited, he gave me an excellent loaner and treated me like I was his number one priority. I went to the same dealership and was serviced there about 2 years ago and had a complete 180 different experience. It looks like this dealership took a look at what their customer experience was and did a complete revamp when they hired Robert. Just an excellent customer service experience all the way around! Great job guys!

My experience was very good.Orinda was very knowledgeable andProfessional. Not pushy at all.Strongly considering the Q7 we talked about.

With It being my friend Tyrone Moores first visit in the Tinley Park Audi Dealership for his A6 he was impressed with the professionalism from his Service Consultant and how the young man showed how concerned he was of finding out the problem and other issues that also need addressing. So it was a nice experience.

We went to Audi of Orland and were greeted by Amir.Amir showed us all of the vehicles that were available, new and used, in the model we wanted. He offered test drives and explainedall of the features of the vehicles.We came to the dealership late in the evening but Amir assured us that it was fine and not to worry about the time. We chose a vehicle and even though the dealership was closing, Amir patiently worked with us so that we could buy and bring home our beautiful new Audi.Thank you Amir and Audi of Orland.

If I could rate the service a zero I would. The amount of money we pay to have a premium car you would expect subpar service. It takes forever to get through the phones, even longer to make a service appointment and the quality of service is not what you would expect from a luxury car supplier.

I have had nothing but great experiences here at Audi of Orland Park. For this service appt Gerald Wilson was my service advisor. I went in for one repair, and the technician found another issue that was causing a problem in conjunction with the initial issue. That issue required some extra parts to be ordered and additional time to fix, and while waiting they provided me with a suitable loaner for the duration of the repair. Gerald kept me constantly updated with the status of the repair from ordering to installation of parts and was professional throughout. Thank you Gerald and Audi of Orland Park!!

This was my second time leasing/purchasing an Audi at the Audi Orland Park. The experience provided by Peter Mangano was fabulous. He was so knowledgeable and so respectful of my time and busy schedule. He communicated with me daily and found the perfect car. I can honestly say my decision to purchase another Audi had a lot to do with having Peter assisting me. I highly recommend this dealership, and Peter to anyone in the market for a new vehicle!

Roberto was absolutely amazing. He was attentive to my needs, caring and kind. My Audi needed service on its system. He took great care of it, and ensured that I had what I needed to drive my family to and from safely. He went the extra mile and gave me updates quickly, responded to all my questions, and even made sure that my little one and I traveled safely. His attention to detail was unexpected, but absolutely appreciated. Quite honestly I was expecting slower wait times due to the current pandemic. Not at all: this location was on top of everything. Friendly staff, fast service, and clean facility. Thank you Audi of Orland Park, and Robert. We will be back!

This dealership is no joke! If your in need of a car come wit yo bag and they will put you in a Jag!

Hello,I had a wonderful experience at Audi of Orland Park Nick Majka was the absolute best!! Even though My Q8 was delayed Nick kept in touch during the entire process. He FaceTime me on several occasions to show me different interior options, sent photos and answered all questions I had during the process, when I picked up my vehicle on April 22,2021. Nick made sure I downloaded the Audi app and walked me through set up. Nick also made sure to go over the main features of the vehicle with me. Nick is extremely passionate and knowledgeable. He represents the brand well. I would highly recommend Audi of Orland Park my experience was top notch!

Excellent communication and Darius was great to work with. We would recommend Orland.

I received a very positive reception and respectful treatment from Gerald Wilson. He was polite, knowledgeable and informative. Audi Orland should be very proud to have him in their employ!!!

Service was slow and bad I had a nail in the tire which I could have gotten fix for twenty dollars they replaced the tire costing me a couple of hundred dollars. Then they couldn’t find my car and since I was also there to check my charger they tested it and didn’t even charge my car.

I love this group. Friendly, flexible and their work is always top notch. Above and beyond service

Great service from Nate at Audi! Made sure everything was ready for me when I arrived and got me out in 30 minutes. Highly recommend him and the GM Tim for a great buying experience

Will not be coming backIt took 7 days for two tires and two rims to be delivered and then when I picked the car up the tires were on the wrong wheels when I specifically asked to put the two new tires in front.Getting ahold of anyone via phone is impossible

Always treated awesome. Great service, great deal and of course a fantastic automobile.

I wasn’t a fan of the sales department so I purchased my vehicle at another dealer. When it was time for my vehicle to be serviced I tried the service department at Audi Orland Park without great expectation. Richard Hudspeth, Audi Brand Specialist took great care of me. He should head your customer service devision in how to provide 5 Star Service. Thank you Richard. I will continue to bring my car in for maintenance service and will value your recommendations as it relates to the service my car needs to keep it in top performance.

Truly honored to have gotten my car here. Great team and truly care for their customer needs. I definitely recommend checking them out. Live my new Audi Q3!!!

Sales person, Nate was easy to work with, he was one of the best sales guy that I have ever worked with!

They did not reset the vehicle it still saying service due, not only dioes it say that now its asking me to check all tires they were fine when I arrived for what I pay for an oil change more issues now

Get my parts for my audis here. Been there so much I know the Manger now....lol

Great customer service. I was done within a timely matter and very personable.

Great experience. Mrs. Wendy Spano and her co workers informed me on everything I needed to know.Got a deal done quick and easy. No one hassled me for any reason, which is a first for me since I went to many dealerships in the past, had bad experiences. But not at Audi of Orland Park. Enjoy my Q5 a lot. Thank you Wendy.

Nick from sales does an amazing job. Great customer service and working to make his clients/ customers happy.Roberto from service is also doing a greatJob, taking care of his customers and getting what need to get done efficiently with the proper/ correct information.

Great experience from the initial call to schedule and leaving facility in exactly the time promised. Knowledgeable staff and convenient waiting area. Thanks Chris

I wish there was a way to give -minus 100 - This dealership is the worst place I have ever been to. They are extremely short on staff so work is constantly behind. The customer service reps run around like chickens with there heads cut off apologizing all day for poor service. I urge anyone who ever thinks about visiting this location to reconsider- believe me you do not want the head ache.

Great staff and customer service. Very easy negotiation

Thanks to entire Audi team of orland park making the experience so great from start to finish . They go an extra mile to give the best customer experience. My sales executive was Orinta . She was very friendly and made the buying process extremely smooth . I would highly recommend them .

Recent visit left us confused. The rear compartment was opened, and left opened. We found a loose screw. Not sure what it goes to. Or did someone break into our vehicle while we were in the store????

Robert was amazing. I bought a new used Audi and he made sure everything that could be done was. He called and texted me with updates daily as everything that needed to be was done. He was caring and made sure I completely understood what was happening. This was the best experience I had at any dealership, ever. The best customer service rep on my book. Kudos Audi of Orland Park for hiring a real star.

Audi Orland is hands down the best dealership to do business with. From Chris, to Mike, to Wendy, they really care about their customers and are just good, honest, patient people. They never pressure you or play games, which is why we just bought our third vehicle from them. Thank you again Wendy and Mike – hope I wasn’t too painful to deal with.

Nate Abed and the entire team at Audi Orland Park were great to work with. I purchased my vehicle from out of state and they went out of their way to make it a great experience. I would definitely purchase another vehicle from them.

TERRIBLE SERVICE. The service department is terrible, my vehicle was there for months, then when I thought it would be done, the young man I was dealing with was fired.I no someone drove my vehicle while it was there. The humanity is not there what so ever. My vehicle was there so long I had to buy new plates. Terrible service if I could I would not have even used 1 star

Car runs better but the check engine light came right back on the same day i got my car back. Its starts up rough as well.

Excellent buying Experience!Just purchased a new Audi from Nate Abed, and couldn’t be happier! This was the best and easiest car buying experience ever. Can’t say enough about Nate our salesman. He went above and beyond helping us. I definitely would buy another car from Nate. Everyone was so professional and helpful. Great Job!

Went in to only look and ask a few questions about a vehicle. Mason was extremely accommodating and great to work with. Christopher was a big help as well. They made buying my very first car an easy and smooth experience! Highly recommend Audi in Orland Park!

Its been a long time I made an appointment and ask for loaner and received everything that I ask for....even the service...I walked in and felt very comfortable dealing with Mr. NegreteThank u Audi of Orland...not that I wish anything bad on my vehicle but if need service no more alley mechanics..Audi of Orland take care of my Vehicle

Excellent service! Professional staff.

Team did a great job servicing our needs and questions

I had a very positive experience at Audi Orland Park. Working with Nick and their team, I felt I was in good hands and supported in getting the car I wanted at a price that worked well for me. Thank you!

The customer service was horrible. My husbands car was there for repair for over a month. Working with car shield to get parts for the car. Audi always wants to know about their service and send reviews. At this time my husband was unhappy that they had his car for over a month. My husband gave a review and rated them a two because of the lack of communication. This morning my husband received a call from a service person that was rude and said that they were not fixing his car because they received a bad review from him. The person was rude and did not give my husband a chance to talk and he hung up. Is this the kind of customer service you want representing your company. The car still had not been worked on and yet you are concerned with a review, which means the car still had not been repaired. Then you were rude. It’s a shame the way people treat one another. Fixing the car may have very well redeemed and rectified the situation but instead the service person chose the be unprofessional, rude and somewhat more concerned about his review. The car is stilled not fixed. I will never refer ANYONE to your dealership.

Love getting my car serviced here. I am a former Lexus owner who thought the service there was pretty good. That was until I had my Audi serviced. My service advisor Gerald is always friendly and helpful.

The staff were very professional and quick to get answers for any question or concern I had while having maintenance/service done on my car.

Every time I need service, I call the guys I know that will make it happen. Audi Orland Park is second to none for sure. Gerald takes care of us and is very proactive letting us know when we need to come in for preventative maintenance ultimately mitigating the risk of other costly repairs. We are on our second Audi and I won’t go anywhere else besides Orland Park to have our vehicles serviced because these guys do such a great job.

Got the Q7 I wanted at a reasonable price. We finished all the paperwork in less than 45 minutes. The last few vehicles I’ve purchased at other dealerships typically took 4 hours to get the paperwork done. Great buying experience.

Great experience at this dealership. Nate provided excellent car knowledge and understood our needs. The atmosphere was relaxed and management worked with us to stay on budget. Highly recommend.

Excellent experience. Got a great used car -2018 S6 - with low miles at a very fair price. The entire staff was excellent. My Sales Advisor Nate was awesome! Honest, thorough and excellent follow thru during the entire process. Can’t say enough about this young man! Great job!

The customer service was fantastic. Bill went out of his way to make sure I understood what work needed to be done.

Took my car in 2 days ago for a engine light and a airbag problem. Herd from Gerald the next day as he told me to fill out video questionnaire pf what I wanted done to the car and after I could come pick it up. After filling it out, I went to dealership at around 630p.m. to pick up my car. As I got to the cashiers register, the receptionist did not have my keys and said she would go get the manager, which she did not. After this small incident, I waited till noon to receive my call which I never received, so I ended up calling Audi and was told to pick up car in hour and a half. When I got there, Gerald and the receptionist played the I gave him the keys, no I gave her the keys game. After they finally found the keys and portrayed poor organization skills, I was late for work. Mind you, this is the second day work had to be postposed because of poor service from Gerald. At this point the manager should of been involved and fixed the situation. When I got the bill after all this absolute mess, there was a factory recall that was taken care of, having to do with the airbag. When I looked at the bill, I was charged for zip-ties from a FACTORY RECALL. When did You ever have to pay for a factory recall? Secondly, a car stickered at over 52,00 should not have to have zip-ties in it. Going forward, I would avoid this service adviser at all cost. I have been to this dealership before and worked with Robert who was excellent. After this incident, I would avoid this dealership at all cost for poor organization, failure to communicate with customers and down-right poor customer service.-Tanner

Ease of making/getting appointment. Friendly and speedy service.Problem not found with malfunction of rear passenger window. Appears to be Audi problem, not dealership service shortcoming

This is the second time I have tried to get a normal oil change here and have had to go back because they put to much oil in it. I bought this car brand new and the passenger side door amd the trunk have never been right and they can never figure it out.

Great Service from the top down. Advisors are very professional and you can tell they don’t cut corners.

17 years of excellent service. They take customer service to a new level.

I have purchased many different makes and models of cars over the years, but the recent purchase of my 2020 Audi A6 at Audi of Orland Park was the most pleasant of all. My sales representative, Nate Abed, patiently worked with me to locate just the right car with the exact color, interior, and option packages that I wanted. There was never any high pressure sales pitch or push to settle on a car without the features I wanted just to sell one they had on the lot. After a fairly exhaustive search, he found my car at another dealership and made arrangements to transport it to Orland Park. Greg Beyer, the Business Manager at the dealership, explained all the financing and coverage packages available in great detail and answered all my questions. The sales paperwork process is usually drudgery, but Greg made it quick and easy. Upon delivery, Nate explained all the features in the car. I truly believe we went to the moon with less technology than what is in this loaded A6. But Nate did his best to help me understand as much as I could absorb. Upon leaving, he told me that if I have any questions or if there was something I didnt understand about the technology or inner workings of the car that I should not hesitate to call him and he would explain it for me. From start to finish this has been a very pleasurable car buying experience.

Gerald, in the Service Dept. always provide exceptional service and kindness.

Had my A5 serviced here. Gerald took great care of me and provided timely, professional, and courteous service.

I had the most wonderful, seamless and attentive car-buying experience with Peter (my salesperson) and Greg (my finance officer) at Audi Orland Park. I saw the car of my dreams online at their lot - the ONLY one on Google that had all the specs I was looking for and then some! I reached out late on a Friday afternoon from Cleveland and spoke with Peter. He proceeded to text with me into the evening, providing information about the car and the finance application. That night I submitted the application online and booked a flight to Chicago first thing Saturday morning. I drove off in my beautifully appointed matador red metallic a6 that afternoon. I highly recommend Audi Orland Park!

Roberto always takes care of me. Good man.

Great service.Robert gives #1 Top Class Customer Service!

Very bad dealer, worse managers and workers.sold me car with incorrect VIN. Unreliable, disorganised people . They are ruining my credit because they never keep their promises specially after they trap the customer

My salesman Karlos and Mike Darge the manager were both super helpful and friendly! I felt no pressure and that I was treated fair the whole time! Plus I appreciate that everyone was wearing masks, not every dealer I went to had that. I respect they were respectful of my safety, thats super important today!Thank you again!!

Most helpful dealership Ive ever been in. They will continue to receive my patronage

I was initially looking at 6 different car brands in no particular order: Audi, BMW, Infinity, Lexus, Mercedes and Nissan. What set this dealership apart from the rest was the staff. When I go car buying, I am comfortable and wear a t-shirt and gym pants. This is one of the only dealerships that treated me with respect instead of contempt. Both Chris Bard and Nate Abed were a pleasure to work with, very knowledgeable and made the purchase painless.

I was highly satisfied with the inspection of my vehicle and with the work which was completed on my Audi A7.

Audi Orland Park was the best place to purchase my new, reliable, and beautiful car! I specifically chose to purchase my new vehicle, since I work locally within the community. I couldnt have asked for a better team to support my through the process of trading in my old vehicle to purchasing my new treasure. Wendy, the Audi Brand Specialist, Christopher, the sales manager, and Pete, assisted me with all questions I had. When I wanted to test drive a variety of cars several times, they accommodated me and made this entire experience a great one! Im beyond pleased with my purchase and am a believer in the Audi experience!

Friendly staff, but a little slow, over an hour for an oil change. Was told because of the thurough inspection, so i guess thats ok.

Took my Q8 in for service. My service rep Roberto made the process simple. Very professional throughout process.

Honest truth, Audi of Hoffman Estates, is the better service center. I have a ‘18 SQ5 and the vent is peeling from the sun. Any other dealer should honor the cosmetic issues with a vent. They told me because it’s 19 months from the purchase date they can’t cover. Only 12 months or less, it would’ve been covered.

Worst service, dont return voice mail calls, take my car in for warranty and try to tell me nothing is wrong with it when you can see the problem. Also want to charge me a diagnose fee because I didnt get my oil change from them, has less the 3000 miles on car.

Best dealer experience Ive ever had. I made a request for an appointment to see the car, was granted an appointment very quickly. Sales asked what I already knew about the car vs just telling me all about it. They filled in the gaps of what I didnt know about. Financing was extremely transparent and fair and I was given a very fair market value for my trade-in. Closing was also very transparent about their process and what my options were. Couldnt recommend this dealer more.

Fabulous experience, Peter and nick did a fabulous job helping me achieve my goals. They both took the time even on their off hours to answer every question I had. I highly recommend the dealership from top to bottom

I started my car purchase online.. Josh provided excellent service. I was in my car within 5-7 days. Im am Audi girl now.

Satisfied with the work do on my Audi A6

Great customer service every time! William is great

I had A horrible second class experience at this dealership was there for service with a certified check they refuse my check asked for a personal check challenge my integrity question the authenticity of my certified check and steal my car was not in for repair I would not Recommend anyone to have to experience this place horrible customer service

Customer service is horrible. When I walked in I was not acknowledged, the representative turned his back and the other guy walked right passed me.

Excellent service, good availability. Gerald was awesome, however, this is the third time I since I have had my vehicle that something goes wrong. Once I called to schedule an appointment, recording asked to leave name and number. I never received a call. On a different occasion, appointment scheduled, arrived at dealer and no appointment in system. On the most recent, I called spoke to a person, scheduled a Valet service ( which is great) they were supposed to pick up vehicle the next day. I had to call an hour later to ask what happened. Apparently another flaw in the system. If it werent for Gerald, I would be a different dealership.

My experience at this Audi dealership was perfect! Bill helped me get my car in immediately, same day. The whole process was smooth and very helpful. He helped us answer all and any questions we had and I left 100% satisfied

Took my car in for a service had a great experience.

Audi in Orland was a fantastic experience. Nick M. & Chris B. were patient and understand. I felt both listen to exactly what I was looking for in a car. Nick was not pushy in selling. He was very tactful and knowledgeable about the car I wanted. Im so glad I chose to go to this dealership. Thank you!

No reason over charging for oil change when I called three dealers quoted me 89 plus tax and u said I needed a filter replaced labor charge 80 look on u tube it takes a few minutes to replace u need to review your labor charges and just for owning an Audi and made in USA

IAAudi is a great place for service. Gerald Wilson is always on top of the situation. He is polite considerate and detailed when dealing with him. My service and repair was delivered earlier than expected. 5 Stars

Very pleasant experience, no pressure sales much appreciated. Good follow up from sales rep.