I would give it 4 stars but theyre really slow.Their service is good and the people are polite and helpful. They know their product so if you dont know what type of tire you need - just tell them what type of performance you want out of your tire and theyll guide you to the best tire possible.

Had to come back in for another repair today and service was excellent

I recently had a major car repair. The struts needed to be replaced. I can tell a huge difference in how my car drives now as opposed to before. They did a great job fixing my car and the service people were very kind.

Had tires installed on my Lexus GX470 to a tune of $1900. Picked up my vehicle and saw my key had been cracked. ( Service advisor) denied anyone broke it. After further inspection I saw where it had been super glued. Again he denied anyone broke it. I was sure my key was not cracked nor superglued when I dropped off my vehicle. My husband gave him the benefit of the doubt. I knew they had broke it,and his immediate response of .. Oh no we didn’t break it without consulting with his team told me he knew they broke it. Got home my husband took it apart and WITHOUT A DOUBT THEY broke it and then tried to fix it and hide it by SUPERGLUiNG IT. If you trust this establishment to work on your vehicle confirm the condition of your vehicle at drop off because they break things and then instead of owning it and apologizing for it when you confront them... they LIE instead.

We got 4 new tires on Memorial Day and saved money due to a a Buy one Get one Free sale. Install was pretty fast too. Great tires, great price, great service!

Saheed and the team always provide good reliable service to my car and my family cars. I would recommend this location to anyone!

Today 6/9/ 2021 i brought my truck in for tire balance and rotation that is part of the warranty that came with the tires when i purchase them about a year ago and the the technician claimed that i need it to change all my lug nuts because the have a cap. what a funky way to try to up sale. so Im not coming back to this store

I went there and waited for 30 mins before i could talk to the person upfront. While he was talking to me he was also doing some other things like talking to the phone and dealing with other customers. Yeah, I know your busy and what not but i believe you need to focus and prioritize what’s important to you. Im so glad I decided to leave when he again started talking to another customer. I would not guess what kind of service they have behind that front desk. Horrible customer service! I think you need to revisit that area before you loose a lot of your customers. Just saying..

Came in two days in a row to get an oil change. No cars in the oil change lane! Both times they want me to leave the car and pick it up later. I called 15 min before to verify it was ok to come in. 1 and a half hr wait? What? Go literally anywhere else and get an oil change.

Great location, fast and reliable service. Went in for an alignment and was out in less than 35 minutes as a walk in

Almost two hours for an oil change, that did not bother me as much as my low tire pressure signal was still on after I left. Which checking the tire pressure is a part of the oil change.

I came in for a 4-tire total install and purchased the value package that included wheel alignment. The tires were installed fine, but the steering feel of my vehicle changed to the worse after their alignment. Their alignment report stated they made adjustments, but it did not make the cars steering better, but worse than it was before. I took the car back the following day to have them check it again; perhaps they missed something in the alignment process, but they said the technician couldnt replicate the problem and didnt see a problem with the steering. I spoke to the manager Saheed Bello, and he made no offer in trying to figure out the problem that was caused by their service, and just asked me to seek a 2nd opinion elsewhere.I took my vehicle to another NTB location (in Tomball on 2920), and they immediately saw the problem was due to the alignment performed by this Spring Cypress & 249 location, and then the 2920 NTB location fixed the issue in less than 30 minutes.I will not take my vehicle to this Spring Cypress & 249 NTB location again.

Always professional and friendly. Saheed and his team are one of the best. He always goes out of his way to make sure his Customer s are 😊.

Steer clear of this place. Go anywhere else but here. They overcharged me from what was estimated. Come to find out the work they overcharged me for was even actually done. Person A did not effectively communicate with person B. The result was on over billing of $1,321. Now they say I’m over my credit limit. I will pay for the second billing, but please refund me for the incorrect first attempt of charging me for items Not actually repaired.

I came in for a state inspection but they told me I would fail due to the tread on my tires being low. They just happened to be having a sale on tires and tried to sell me a new set. I immediately drove to Discount Tire and was told they were fine. I went to another place after that and passed my inspection no problem. This NTB is so shady and I wont be going back.

Showed up for my 8:00 AM appointment and was told unfortunately “we had other appointments that showed up so we can’t get to you until 9”. DO NOt MAKE APPOINTMENTS!

Came in with no lights on my dashboard, got a whole set of tires, ended up getting a new tpms sensor and now my tpms light is on and they “can’t do anything about it, only option is taking it to the dealer.”

Always excellent service

Came in and spoke with Saheed and told him my situation. He listened and said he would help me with my Toyota Tundra. He went above expectations and came through and left my truck as it was new. Great customer service and very nice. I would highly recommend NTB and if you go, ask for Saheed the General Manager.

Saheed is by far one of the hardest working and most fair General Managers that I have come in contact with. I greatly respect how he runs his store and ensures that my wife and I are always given excellent customer service as well a great deal. I strongly recommend this NTB and will return for most of my service needs.

They were quick, but took off mask when dealing with me...then they took my keys and went right to the next person without even giving an ETA or anything. So atleast they didnt talk much when the mask was off.🤷 I rekon you dont go to NTB for customer service, just car service which was done quickly so I rekon it was good.

Wait time for a sat afternoon not bad at all, reps were professional, and I feel pretty confident when I drive away that all is well

Very nice front of house, efficient. Gave options and knowledgeable.

Typically I shop elsewhere for tires, but needed an alignment today. The plan was to get the alignment and return back to the other store to get tires. Upon entering the store I was greeted with a welcoming staff and a dedication to beat the prices I was quoted and get better tires with those new prices. Long story short, my truck has had the alignment corrected, my car has also had its alignment corrected and I got 4 new tires all for about the same price as just 4 new tires at their competitor. Thank you NTB for becoming my new goto for tire and other automotive needs.

They are in need of employees. And wouldnt honor their warranty.

Helpful staff..although oil change took almost two hours! Probably best to have an appointment. And it was a Saturday..

I went to this place they tried to charge me $1400 to put rear shocks on my 08 Tahoe, they told me AC Delco shocks $500 a piece, they lost their my . Found someone else to it at $560, Goodyear is ripping people off big time

These guys are awesome! I was trying to get there and was running late. They waited until 5 minutes after close to sell me a tire I could not find anywhere that was on national back order for $100 less than their competitor. Can’t leave more than 5 stars or I would.

Fast and friendly guys, seem very helpful n knowledgeable. Answered all my questions, I’ll be coming back when I have automotive needs!

Guy working the counter tonight not very friendly. Rudely tells me its a 1-2 hr wait as if hed rather I left. Well I did not because of that but because I stood there for a good while while he finished up with another tire customer, which is fine. However he couldnt explain what a balance was to her just that it needed it. Anyways upon the time he was done with the other ticket, another person had come in standing behind me. This salesman grabs his ticket calls his name like hes been waiting in line while I am still waiting to actually be helped.. It was at this point a lack of respect and customer service was given and I immediately left. Feeling my business be it a measely flat repair was not wanted. Point taken I will be sure to not bother them anymore with my issues.Thanks guys.

Saheed is the best! Ive been coming to NTB for about 5 years now. He use to work at the 529@fry location. He is the reason I opened the NTB credit card because he always offered the best most up top customer service and he does not try to run up the bill. He is honest at offering what you need and shows you how to apply for rebates. After he left the 529@Fry rd. I continued to go to NTB but it was not the same. I even had a horrible experience at the 1960 @45 location and had to reach out to the district manager. At that time I vowed to never go to NTB again. How ever one day I was looking through reviews for the 249 location and seen a customer mention his name. I pulled up to the location and was welcome by Saheed. I was filled with much delight. Saheed help me in getting an oil change and new +tires +breaks for my car. I am happy to say I will continue getting my car serviced as long as he is working for NTB. He is very knowledgeable when it comes to cars and he works as a team with his staff. I will recommend this location to anyone !

Absolutely unsatisfactory. I have been a customer of NTB for years and brought one of my fleet vehicles in for an emergency. Saheed Bello was extremely rude and confrontational when I tried to clarify the issue. When asked for the district managers number I was told to Google it when pressed was provided his own business card and stated he was the district manager. Could of been the hero Saheed.. shame. Steer clear of the manager here. Everyone else that works here were very professional and attentive. Really disappointed with the experience here in Tomball NTB.

Great place to get quick fixes and tires! Got 3 year warranty on tires and lifetime warranty on wheel alignments and rotations. They do oil changes, windshield wipers, batteries, and all that good stuff! Their tire selection is really extensive as well. I recommend this place to anyone!

Great service as always will continue to bring my vehicle here

LOVE LOVE LOVEE the service! Came in to get air in my tires & couldn’t pass up a great deal on some new tires! Frankie helped get me in & out on an amazing deal! I really appreciate the time he took to explain the importance of making sure my tires were at top performance for my safety. Thank you so much this location is the BEST!

My experience with this site of National Tire and Battery was great. I am so thankful they were open on a Sunday. Not only were they open but Frankie came to meet me where my car was stranded Sunday morning and gave me a jumpstart. Everything went so smoothly. He recommended a towing service and within a few minutes my car was at the shop. They were able to do a comprehensive run and tell me what exactly was wrong by the end of the day and asked my permission first before moving forward. By Monday I had my car back. I am so thankful for Frankie and this site. They definitely deserve 5 stars.

Thank you Jerry for the help 9-22 my wife and two kids 11 months and 4 year old was stuck 249 toll towed us to the Wal-Mart and they had already closed Jerry and his staff helped us get back on the road as they closed for the night. They stayed after closing to help . They did not know Im a disabled veteran and went out of there way way to help us I will be be back for sureThank you sr and staff

The folks at this NTB always offer fair quotes, prompt and thorough service, hospitality and lend an extra hand. Once their manager even drove all the way up to 99 Parkway to help me with a flat tire. Service over and above!

Came in for tire rotation and balance, and it only took less than one hour. Saheed Bello (manager) and Dino Brooks (service advisor) provided excellent customer service. They goes above and beyond my expectations and that what makes them GREAT. I will definitely recommend this location to others in the future, and of course, I will return when my car needs maintenance / services.

Today i b ther to fix mi tire hour and a half for that is ok...bussy..but 2 hour late mi tire is loose air and too late to get back ...and fix again they no doubg well wit the valve so now im goin take the spare and change becouse they no put atention loose air..

The manager is very unprofessional, don’t even know how to thread a bolt onto the oil pain! I have never seen someone use blue locktite on a drain plug!Do not bring your vehicle here I repeat do not bring your vehicle here

Chris the store manager provides superior customer service. They provided quality work and dont over charge their customers. I have used their shop many times and have never had a bad customer experience. The shop is ran well, clean, the staff is very friendly and the customer service is top notch quality.

Having worked in customer service before, the service I received on this particular day was less than average at best. I walked into the store shortly after opening and by no means was I expecting service reps at every counter so I knew I would have to wait. The service rep, Jon was assisting a customer that took about 10 minutes, after he was through he approached a lady that had been waiting prior to my arrival. That took about 5 minutes. He eventually acknowledged my presence at the store roughly 15 minutes after i walked in and proceeded to say he would be right with me and walked to the back.While he is out someone else walked in and when Jon returned they proceeded to discuss some issues pertaining to his vehicle. At that point I decided to leave as it was pretty clear that I should take my business elsewhere. I asked for the reps card and name. Spoke with the Manager Chris, who sounded sincere about what I i found to be an issue. However I will not be bringing any of my vehicles to this location again.

In and out in 45 minutes at 5:00. Oil change n balanced tires

In and out quick!!

Store manager very helpful

Fast friendly service and competitive prices.

Does not enforce mask mandate. allows both employees and customers to go without a mask and be within six feet of each other

Went to this location out of necessity for an alignment and possibly tires. I was told 1 hour. 2 hours later I was told I had a bad tire on the front. They made me a good deal on a set of tires. I was told 1.5 -2 hours. 4 hours later they finished the tires. I left and upon getting on the freeway I realized the alignment was incorrect. My truck tracked straight but the steering wheel was way off center. This was 7:30 pm. I brought it back yesterday pm. Ive had this truck aligned at ntb before, no problems. Different location though. 3 more attempts to correct. 2.5 more hours waiting. At one point the tech said not sure what to do. Not good! 3rd time worked mostly. Still steering wheel not perfectly straight like when I brought it in but itll get me my 120 miles home and Ill see what to do then.

Walter was a real good help. Very knowledgeable and respectful. Their should be more employees like this in the ntb stores.

They fixed the nail in my tire super quickly!! Friendly staff, very helpful!!! Walter was the one who helped me out and he was awesome. Definitely recommend them!!!!!

Truly exceptional service! I went by just to see if the nail in my tire could be repaired. A tech that was probably on break, cause I stuck my nose in the office, gladly came out to take a look and actually put on my spare in record time. Shopping online researching prices actually had be back at the store seeing as I had a rare size. The store manager Chase really took his time to help me find the best deal, and his team did excellent work. I will definitely be bringing my other cars here when their rubber runs low :]

Good customer service.Decent pricing.Tamara is a super nice and helpful lady, their customer service is great here!

Good prices and fast service.

This was my first visit to NTB, and it was not a good one. I needed to buy a tire and needed to know how much it would cost to get the rim installed on it, but I was going to have to bring the bad tire back up there, and have it done, and the counter help was Felipe. Felipe was pleasant and told me he had plenty of the tires I was looking for in stock and it would be $16.99 to installed the rim on the tire. I sent my son back up there with the rim to purchase the tire and to put the rim on the tire. Felipe preceded to price gouging the tire prices, and was pushing my son to sign up for the credit so he could get 4 tires. My son walked away. He called my son back and said he would sell him the tire we sought after and charge the 16.99 for the installation but he had to bring cash. My son went back with the cash and thank goodness this crook had left for the day and tore up the invoice he wrote up for it. The rest of the staff were Professional and seemly honest, so please beware of this shady Felipe! I gave it one star mainly because of him.

I wanted to prepare my 2003 Honda Odyssey minivan for a rather long road trip, but I didnt want to put a lot of money into it since it is not worth anything. Consequently, I took it to a couple of different shops, and they recommended that I replace a bunch of stuff that didnt really need to be replaced. Then, I took the vehicle to NTB, and their service manager, Jake Middleton, was very practical and only recommended the things I needed replace - rear brakes (not rotors), fuel system tune-up, and a broken axle shaft assembly. He gave me a good deal on the parts, and he even gave me a free alignment. More recently, I thought my 2006 Toyota Tacoma was making a noise at times. It needed an oil change as well, so I took it to NTB. Again, I worked with Jake. He had his guys examine the truck, and they found nothing broken or in need of repair. They did find that the truck badly needed an alignment. They gave me the alignment for free and all I paid for was the oil change. I highly recommend Jake Middleton and this NTB.

Overall experience was great. Joel, the mechanic that worked on my Excursion was meticulous. His attention to detail is much appreciated a was the time he took to show me what he was doing and explain things to me. Great to have a shop I can rely on for quality repairs. Thanks guys, I will be back.

I have used this particular NTB since we moved to Houston in 2011. Ive always had the best customer service and am surprised by some of the comments on here. We have 3 cars they service regularly including maintenance such as replacing shocks and rack and pinion on one of the vehicles and new tires on all vehicles. John is the manager there and I have referred several friends to him which have all been pleased as well. I trust them to be honest and fair and when I have done price comparisons (shocks and on tires) they have always had the best prices in my area.

Quick service. Very knowledgeable. Fair prices.

Manager was rude and refuse to service both of my vehicles even though I had separate appointments for both my vehicles for an oil change

I went to them because I had a flat tire and it was after work hours. But they also had three customers in there . Still ringing out orders and door was unlock so it assume to me your open for business when I enter the facility the cashier asked me what can I help you with I said a flat tire he looked at me and said I was closed how if you have three people still in here and the door wasunlock I hate that men look over women . I hope you never get business again.

Walter was very informative while helping me buy tires, and gave me a great experience. I will definitely be coming back to this location.

This place is awesome. Johnathan and Felipe will not B.S. you and they try hard to make sure your happy when leaving. They have help me when I needed it and they seem to really care. Thank you!!

Great! Very Customer service. Employees gave me what I needed not what I didnt!. In and out real quick!

Always fast and punctual

Great work not one complaint Eduardo does good work and very knowledgeable mechanic!

I was told my tires would not pass inspection and was quoted $600+ for 4 new tires. My tires were fine. Passed inspection that same day. Will not go back.

Got a nail in my tire and it was near closing time. They quickly got me in, super polite, got it fixed quick, and said its on the house! But I tipped the mechanic anyway for doing and offering that. Will come back in the future

Saheed is great. Had an issue with damage to aluminum wheels. They took care of me and are taking action to prevent it from happening to anyone else.

The customer service at store 761 is superior to any of the other NTB locations. A kind gentleman named Jon White, was the salesperson who I was greeted by. He was both sincere and knowledgeable in discussing my concerns and options. He was personable, straightforward and very professional. I happened to also have the pleasure of speaking with the manager of the store, Chris Chaline. He went above and beyond the normal standard of care and he (along with Jon) made me feel like a valued customer. Especially, because of these two employees, I would recommend this location to anyone. In its entirety, it is an effective and extremely reliable team. They take good care of you and get the job done right.

I had a scheduled appointment. Then was told there would be at least a two hour wait before they could start. Not acceptable.Valvoline Oil Change on Louetta had no wait and was actually cheaper. Ill be going there from now on.

Really disappointed with the communication from the technicians. I purchased a roadside warranty with my tires a few years ago, that I never had to use until now. The past two days I have went up there to have my tire serviced with the warranty and I have yet to have them serviced, due to no staff being available or out to lunch. When you tell a customer that they will be finished in an hour and really (your staff are out to lunch or understaffed) that really should be communicated with the customer, for them to decide if they want to wait or reschedule. This morning was my second attempt with an appointment, and I was told there wasnt any techs at the time of my scheduled appointment. Needless to say I will not be returning to this NTB. And to be honest it seems like because I am using my warranty and not using a paid service that I wasnt a priority.

Nick and Guillermo did a great job with my car! Always great customer service and never an issue with the final result! Labor is a bit more expensive, but IT IS SOOO WORTH IT! Never a complaint on anything that I got worked on here. The only thing that you need to worry about is the wait time... the mechanics are sometimes booked 6 hours out, because of drop offs, but when they get to your vehicle they ALWAYS do it right.

I just literally had the absolute BEST experience at this NTB!! I live down by Pearland but had to get my oil changed and was on the north side where they told me I had a bald tire rated at a 0 😩 and because all 3 other tires were still good they said it was likely faulty. So I call my NTB and said just to bring it to any NTB and I could use the warrenty I still had on it. I took it to a closer one to where I was located where the guy proceeded to tell me I had to pay full price and do the warrenty myself through the manufacturer! So I called this NTB and spoke with Walter (amazing guy - friendly and professional) and he wait to bring it on in! They were due to close in 45 minutes - not only was I able to get my warrenty taken off the price, they had me in and out in under 20 minutes!! I am one VERY SATISFIED CUSTOMER all thanks to THIS NTB and all the guys working with Walter tonight (2.27.2020) at 7:15pm!! Amazing guys!!!

This NTB location is under new management and truly understands the importance of customer service. From the manager down I was kept informed throughout my entire visit as well as received excellent service. They also had Subway sandwiches and drinks available for customers that were waiting. Was asked several times if there was anything I needed while I waited. Lifelong customer earned.

Daniel is always so nice and very professional always makes me feel welcomed

Good service

I visited the NTB location last week with a wheel that had a slow leak. The service guys very quickly identified the problem as a cracked rim and damaged tire. Walter ordered me anew tire that was not in stock in Houston and would take several days to come in. My problem was that I couldn’t drive the car with the damaged tire. This is where NTB teally came through for me. Shaheed the General Manager found me a loaner tire and had the guys install it at no charge. Walter had Jeremy, one of the service guys do a temporary repair of the rim while I ordered a new one. Shaheed, Walter and Jeremy bent over backwards to help me get through a tough situation! They truly demonstrated what customer loyalty and support mean. They are true professionals with traights that really make a customer feel that is valued. Great job and I will definitely continue to buy my tires and service from this NTB!!!

Felipe was an amazing customer service. Very friendly, makes feels customers good! This place is the best! 5 stars for Felipe!!!

I took my 2014 dodge to get my oil changed. Drove home. Drove to work in the morning. Walked out of my office to go get lunch and all my oil is under my truck!. Called NTB. After speaking to 3 different people they finally say they will send a tow truck. They ask if I can leave work early or maybe get a ride home. I work 20 miles away! And no I cannot leave my job early to make sure you fix your mistake! Thank God my fiance showed up and was able to leave his car for me and ride with the tow truck. Turns out they did not put a seal on the filter (or something that was supposed to keep the oil in!!). I can forgive a mistake, no problem. The problem I had. They did not offer any kind of compensation. No gas for having to drive back to his job! No free oil change for almost burning my engine up! NOTHING. Just oh yea. We must have messed up. Sorry about that I WILL NEVER TAKE MY VEHICLES BACK.

I had great service today and was treated great. Christopher the manager and Felipe were very professional and polite and provided me with a veterans discounts.

I normally take me in my wifes car to this location for tires oil changes I always get good service its like going to any other tire place you going to be there for a while depending on how busy they are and if you didnt call ahead or schedule the day before its just something you live with you have to deal with it but other than that I would definitely go here again

The employees there were very nice and helpful. I got some new tires and replaced a pressure sensor. The service was quite quick and done correctly which is everything that you could want from this service.

Great deals, Frankie and John kept me updated throughout the process.

Went to this location because it had good reviews.I needed an oil change, and I got that along with a 2hr wait, oil hand stain IN my car, a loose skid guard that fell off while I was driving AND oil change was supposed to include tire rotation but I did not get that.Not going back to this place.

I’ve been using this location for my car maintenance since 2012. Haven’t done anything special but typical oil change and tire rotation every time. But my last weeks visit was not pleasant for me.Felt like the guy at the counter was not at all happy to see me walking through the door.As usual i booked my appointment online. Was there on time. Had a confirmation about the oil change with the tire rotation service. But he said that when he pulled my order it does not include the tire rotation. I asked him nicely if he can update my order to match what shows in my confirmation email. With a RUDE TONE, He pointed his his finger at other customers saying that there are other people in front of me and he can’t do it.I thought if you book an appointment online you should get all the services you selected does regardless of how many other customers are there in front of me.Anyway I initially thought he mist be having a hard day and I ignored it. But while waiting for an oil change for 1:45 min, I noticed that he was quite friendly with few other customers.Just wanted to share my experience, won’t be using NTB for my future car maintenance requirements.

In and out in no time. Cazy was excelllent! Very helpful and knowledgable . Would highly recommend. You can also make a appointment to avoid wait time.

This place is a nightmare. Waste of time and huge waste of money. I went there for a state inspection and an oil change, was told the stat inspector guy wasnt there and to come back the next day. Came back the next day and the guy called out sick. I was told to come back the following day and I decided to just set an appointment fot the oil change. The inspection and oil change took 3.5 hours and i had gotten there early. They charged me for little minute easy things like mounting the tire where the spare goes. At the end, they couldnt even print my state inspection because their printer was broken. almost a month later their printer is still down and I need the original report.

If I could rate zero stars I would! I went in for a state inspection and next thing I know they are giving me a quote for $700!!! All they did was drive the car around the shop and then come in and tell me that the brakes are horrible because they heard noises and therefore I failed. Do NOT go here! I also asked them if they checked anything else (because I knew my wipers needed to be replaced) and they said no only the brakes are bad. Please keep in mind that all they did was drive my car around the shop and then pull around the front to tell me I need to have them replaced. These people are not qualified and show very poor representation for the mechanic community! I got a second opinion and passed! The shop that I got a passing grade from actually showed me what my rotors and pads looked liked by the way! They actually measured the pads just to prove I should pass the state inspection! This NTB location needs new management and a more qualified staff! Texas needs to definitely look into these shops that are struggling to make money so they need to prey on others out here! This shop should be ashamed of themselves and the quality of service the provide! And please do not send customer service to respond and apologize. I could care less! Do yourselves a favor and pay attention because retail is already struggling, businesses that provide a service and very poor customer service will be the next to struggle! Rating of zero is much deserved at this location!

I have been going to this NTB for the past 6 years since I moved to Houston. Over the past year the customer service and quality of this store has gone down hill. I pre-ordered a set of tires on line and scheduled an appointment at the store. When I arrived at the store the clerk completing my order tried to charge me 350 dollars more than the price on the website. After showing him the package I purchased, he changed the price to the actual price the NTB website showed. Once he finished my truck and was checking my out to complete the transaction I asked to see my alignment paper to see how out of alignment my vehicle was. (The alignment was a part of the package I purchased). After looking in paperwork for 15 minutes the clerk came back and said they never did the alignment and needed to put my vehicle back on the rack to finish. Once they finished the alignment I went out to my vehicle to look at it before leaving. I noticed that there were no new weights on my tires to balance them. I went back inside and asked if the tires were balanced to which after asking the mechanic the clerk replied that the mechanic forgot to balance the tires. After almost 4 hours later and my vehicle having to go back on the rack 3 times they finally finished my vehicle. BEWARE OF WHAT YOU PURCHASE AND THE SERVICE YOU RECEIVE.

I have always had great experiences at NTB, however today I had an appointment at 10am for an inspection and oil change. I went up to ask how much longer after an hour and a half of waiting and I was informed that my car had not even been taken back to get worked on. That is ridiculous. I understand you get busy, but at least let the customer know what is going on. He then told me that it would take 20 min for inspection and 50 for oil change. I am very upset that my morning was wasted due to poor communication. I will not be returning!

Here are the facts without bias: I took my car in. They didnt do it right, and another item they didnt do at all. I talked to the manager about it, and he was highly unprofessional, very rude and unapologetic. Because of the manager, I feel very uncomfortable going back there again. There is no way I would ever bring my vehicle back there. There are far more deserving shops within a mile of your shop that are much better.My advice to management is this: Learn how to properly speak to your customers. Without customers, you would not be in business. It is because of your behavior that you have lost good money. Unfortunately for you, you will never be able to quantify how much!

Great customer service. And was out of there in a less then 45 mins

WORST CUSTOMER Service ever! 2 bad tires needed to be replaced, gave them my phone number to contact me and nothing they decided to change whatever cheap tire they want, went to pick my truck and sensors were saying pressure was low, called them and they said it should go away driving it. NOTHING! went back to ask them why my tire keeps saying 45 psi. When its a 80psi tire. Pressure was never set right! I asked them about why the 2 batteries were replaced and they said it was a bad cell. But never showed me the old batteries. I guess one of their mechanics needed 2 batteries for his diesel truck. How a brand new truck with 30 k miles both batteries bad cells. When i use it everyday. And sending people on the road with that quality on safety points. Amazing! Im never coming back .i.

They gave me a $2,500 estimate and I was looking over the paperwork and they kind of played with the numbers a little bit and put some stuff twice because my wife went and got the estimate. So then we take everything off look at the parts that they said we needed everything is fine. Have you seen their labor prices they are ridiculous I suggest you just go down 249 a little more past the Beltway and find you a maintenance shop there.

I went in and was told I need a new master and booster plus a check valve total labor would be $720 total price would be $1300.. well I decided to go to a good honest mechanic that I personally know and I only needed the master changed I paid $200 and my brakes r back to being perfectly normal.. NTB will just up sell and up charge find a little mechanic shop

Ok. I get that they are national tire AND BATTERY. But when I took my car in to get a tire replaced, I expect that to be it. I wasnt anticipating they would check my battery too. They told me it was reading bad. I get it Im in sales. But I hate to take my car in someplace and they check something that I dont need checked. At least right then. Tires were on my brain. It was Sunday and thats what I needed. And they tried to make me get a battery too...fyi, 2 months later and I still havent changed the battery. Still a-ok.

Ripoffs, I would ever go there again. Had a flat tire and took it there to get it fixed. They wouldnt fix it, said it was close to the edge of the tire. Tried to sell me a $200 tire that didnt match my other tires.Took the tire to an independent tire shop and they patched it properly from the inside, they said it wasnt that close to the edge and would be no problem at all. Next day drove the family and the minivan 700 mile road trip with no problems!They should be ashamed in trying to bilk money out of people for new tires praying on their fears.Too Bad I cant give them Zero Stars.Stay Away!

New store manager at this location. I am here to help in anyway possible and make sure your vehicle is taken care of. We will beat any deal when it comes to tires and service. Bring me any qoute from any competitor and I will beat it. I want to earn your business and keep you a loyal customer here at NTB.Chris

Made an appointment arrived 30 min early just to be told it was going to be 2 hours. The experience I had at this location is nothing short of a nightmare. I wanted 2 new tires and 2 balanced and roatated. After a 4 hr wait they said they wasn’t going to balance my two tires because they said there wasn’t enough tread. A sales gimmick to try and get me to buy 4 tires, when there only half worn. And had to go back the next day when my tire gage was on because they only aired my tires half way. Be prepared to be disappointed and lied to