Awful customer service, rude, took way too long, try to charge way too much. Dont waste your time. Go somewhere else and save time and money.

These guys are great. Unsurpassed customer service

Very nice people even the dog is nice and very friendly. They did EXCELLENT WORK on my exhaust, my 11 year old pos impala is so quiet I thought it was a 2021 impala. The problem was the next day the emergency brake line was hanging from my car and I couldn’t drive it. When I got it towed to the shop the owner called me and said my brakes wasn’t good which was a lie. I got them done 3 weeks ago(the old pads still in the trunk and then said my control arms was bad and rear hub needed replacing(although it was fine the day before that brake line got cut) Their mechanic show me the bottom of my car the day before and didn’t say a word about control arms. I took it to another shop they said brakes and control arms were good and he fixed what was hanging front the ground and replace the rear hub for 100 dollars. 311 wanted 1000 dollars. Very nice people, very nice dog but that trying to get over on me isn’t cool at all.

There was this noise in my front wheels and the manager of the store told me, it was because my wheel bearings needed replacement. I asked “how much are the wheel bearings?” and he said “$130.” So I took my car there and then when I went to go pick it up. This front desk lady told me it was $580. I was very upset so I requested to speak to the manager. And when I spoke to him, he told me what he meant was the “one wheel bearing is $130” but I still had to pay for the labor work. Obviously, I had totally misunderstood what he had told me. Being a broke college student, the manager came to a compromise. And made me pay for the two wheel bearings he had used for the wheels to a total of $260. So, I ended up not paying for the labor work. They are very kind and understanding and keep to their word. One time when I dropped my car off, they gave me a ride home. Such amazing people. I totally recommend.

311 Auto is the best auto service to go to! they take care of their customers and treat you like family. I have been dealing with them for over 3 years and I REFUSE to go anywhere else! I highly recommend them to anyone looking for a reliable mechanic.

Great service... Will definitely be back. Would absolutely recommend to anyone

Very professional, time efficient, friendly staffed auto shop.

Giving 1 stars because they are nice people but idk about honest. I went in for a an oil leak came out of pocket $500 then went back because the actual problem wasn’t fixed and they wanted me to come out of pocket another $400 and that was a “discounted” price. I took my vehicle somewhere else and the ACTUAL problem was fixed and only costed $175. Again nice people but I feel like they didn’t really take the time to figure out what was really wrong and just wanted me to keep coming back spending all this money to fix stuff that weren’t the initial problem.

Excellent service. No BS! Good work 💪completed in an efficient amount of time.Dont get robbed blind...give the guys at 311 a try.

The best. Honest team of people who do the best for their customers/automobiles. I recommend them without reservations.

The staff are personable and friendly and the counter person is a doll! They are knowledgeable and work at getting you in and out quickly.

They do GREAT WORK. Incredible customer service quality work they finish the job properly get you in and out

On July 14, my car died on me, after I got to my rental property on Kenmore Ave. Miles from home and with limited alternatives for getting back there, due to COVID-19, I first called AAA and then determined Id need more than a battery boost. We found 311 Auto who said they could replace the starter same day. Huge relief! They not only took care of the repair promptly, they actually completed the work ahead of when they promised. Very grateful for their service and the fact they were so close by.

Great service with very reasonable pricing highly recommend going there if you need service done to your vehicle.

Great service and easy to work with

Very friendly and very kind people.

Excellent service great prices

Good people doing great work at a good cost.

Dont ever come to this place.

Best prices in town

Good service, would recommend everyone for repairs

The best

Fast and professional service

Very good work

This place is the bees knees!