Ive had nothing but great service here. Computer was a great buy. Also got a stand up freezer/ fridge and ice maker. Dont think Id get electronics anywhere else now.

Purchased our washer and dryer as well as 75 TV here. They are very knowledgeable and know the products well that they sell. They delivered our units and installed them in no time. Worth stopping in and giving them a shot at your business!!

Just a generally great environment. The customer service is top notch, and everything is clean and organized. They dont always have the best prices, but everything else is awesome.

My husband and I went in for a TV and looked around at the selection, all out of order, for 30 minutes without any employee asking us if we needed help. Several employees passed us by and stood around. We were only asked once we started to walk out the door. Ive never had a customer service experience with any Best Buy employee. We did more shopping around and got the TV from them, they get 2 stars for the TV being exceptional. As a store it is unimpressive.

Customer service has really improved over the last year.

Hard to get Sales rep but other than that, good service

I had the pleasure of having Ty assist me with the set up of my new phone. He was a very customer oriented young man, while waiting for my phone to do its thing I saw him assist another customer he remembered from November! The gentleman was as impressed as I was that Ty remembered him. Ty took the time to answer all of my questions and got me on my way efficiently and quickly! Great job Ty! I hope Best Buy realizes what an absolute gem they have working for them!

Good staff for the most part, sometimes it takes a minute for a specialist to talk to you about whatever area youre in. But the staff are very knowledgeable, honest, and know what theyre talking about.

I am a Best Buy regular when it comes to big ticket items like kitchen appliances, vacuums TVs and such. A lot of the smaller things that dont matter so much I just buy on Amazon. I think the game that a lot of people like to play is go to a local store and check it out, and if they like it they buy it online for that cheaper price they can offer because they dont have to pay for display models or worry about theft and all things similar. This leads to the four star review. My only complaint about our store is that a lot of the display models are not in working order. I went to look at some car audio speakers for my sons car but nothing was working so I couldnt listen to anything. The store has always been clean and well lit. Just fix or remove non working displays!

I was looking for TVs and the prices were very comparable to other stores.

I went here to buy a new computer. I told the man working there that i needed a computer that plays world of warcraft. He was so helpful. The best computer was not in stock. I was upset because my computer is about to die. He said i couldnt get it for about a week. Then he found where i can it in two days. He was very helpful and my computer comes tomorrow. Love best buy.

Very helpful staff and cares about your issues.Jessica B. went beyond trying to help with my phone issue.

Easy just to take what you want if you want a free ride to jail

Ive recently purchased a Samsung Galaxy fold 3 black and 256gb model from there website. I payed for faster shipping and it was ship through UPS. The packaged was delayed going on two days. I have chatted with customer service over this issue and they gave me misinformation. The last update on where the package was in my city at around 1258pm on the 22nd. The last update was around 7pm same day stating the address was corrected and on the way to the access point. Its now the 24th and I have not gotten a single update since then. Ive called UPS and Best buy support and they always tell me to wait or lie and state it should be there next day before 7pm. I called the UPS store and with out even making a effort they stated the package has not even arrived. I only gave them my first name which is a common one. Best buy tells me nothing and UPS doesnt know where my 2000 dollar phone is... Stick to Amazon Ive never had any problems with them. Im posting pictures of my Second conversation I have had with bestbuy customer service trying to resolve this issue. They keep blowing me off and giving me random numbers. I just finished a chat and the person stop responding hoping I will leave

I experience great customer service every time I go to Best Buy. Good people.

Love Best Buy, but this day the 2 sales people didnt know s**t. All bad

My wife and I was looking for fridge and the best place with the best prices was best buy so we get a nice 2 door fridge, The person who attended us was very friendly and helped us a lot.

Bought online and picked up in store in less than an hour! TV is awesome! Check out was crazy fast! Went from 25 inch to 40. Insignia. A great TV for the price!

For being in a landlocked state the food was good and the service was delightful.

New phone. Sim card installed from Old phone. Quick and easy.

How come you boast selling computers but have literally nothing instore. You have about 20 employees walking around and no one will help you. I will not ever be back to bestbuy. Was ready to spend hella money too. Officedepot here I come

There proud of there tvs an other products found cheaper priced items at relevant stores like a 1/3 less especially on larger purchases. Employees are great and helpful though.

I just spent nearly an hour trying to contact them online about a Protection Plan. Unfortunately when accessing the email from my phone the pages would at first not seem to load despite having a high-speed WiFi. Then when it did load after I signed in it kept telling me to sign in again to see my plans. I accessed the website from my laptop thinking my phone was the problem. Having no luck with the website I used the Contact Service Agent feature. An automated response system answered. After several prompts it told me I was being transferred to a live agent. It was obvious from the responses I continued to receive that I was not in fact transferred to a live agent but still dealing with an automated response system. Now an hour I am no more informed than I was earlier. Its amazing to think a company that primarily works with IT has such a poor website and customer service system.

They are very friendly. Always ready to help.

Quick easy process buying a laptop. Thank you so much!!!!

One star for having the item in stock. One star for the awesome greeter at the front door who actually gave a @#$& if I found what I was looking for. Zero stars for the four associates in the TV section discussing their schedule and plans for their days off, who actually asked, Yeah?, as if I was interrupting them when I walked up to ask for assistance buying products.

Staff was very informative and knowledgable regarding the item (smart watch) wepurchased.

Has almost everything you need for basic tech items. There are some items that are almost always out of stock or are hard to find. They have limited computer components so upgrades are hard to find.

Great customer service and the employees are very helpful

Went because the website didnt show some parts necessary for a car stereo install. The car audio wall was a mess, but I hear there is a car audio supply shortage. But it was bad looking. Half the recievers didnt even have a price tag or info. The install guy wasnt there on a Monday? The people there tried to help best they could, but they said my questions couldnt be answered till Wednesday when the install guy came to work.

Didnt have anything I was looking for, the staff was friendly and helpful

Geek Tech squad is very lacking in customer service, attention to detail and delivering as promised.

Great customer service and isnt low on newer or suggested product except for the new PS5 and xbox

I promptly assisted to find a simple item...thumbdrive.

It’s better to buy from Amazon. They at least have a better return policy. I have bought products from here for years, this will be the LAST place I go.

Always have what I need. Always seem a tad high on price

I was so disappointed in my visit 2 Best Buy today, there service repersentive, was more than helpful and more than informative,he himself was a active member and proud supporter of all that Best Buy had 2 offer, but just like the Phone Company that i have been with 4 a number of years i am denied the option 2 own or lease one of the 1000 phone that i am eligible 2 obtain but not without half or deposit of more than the phone is worth.

The store itself is fine, just don’t go to the auto installation. I wasted a lot of money (will not refund me) and 2 months of my time just for the guy to tell me he couldn’t install a radio. I don’t know how to describe this experience, people just don’t go... you’re better off somewhere else.

Went in to buy a lapto but they did not have any in stock. Why have display models and none to sell. Amaze is the way to go. Go to best buy and look but dont buy.

It wasnt that great only one person that ask me if I need any help I just said just looking around but thanks I say but my husband trying to look for someone to help him but but the employees were just playing on there phone all time they just cant stop looking thru there darn phone and get to work or walk around maybe some one needed some help .

I love Best Buy. Ive wanted to work for Best Buy ever since I was a little kid and even still being 35 it hasnt gone away...I m a little bit of a nerd..jest with my passion for all things tech(especially more specifically areas like cell phones, computers, bluetooth, video games. On this particular shopping trip, I was being blessed with a brand new Chromebook to help me graduate and be as much support as possible in my endeavors to change my life for the better. The tech guys were very knowledgeable about my there product and it was great they had what I wanted in stock. Whereas before over at Walmart no offense or anything but they had the pictures up for Chromebooks and stuff but come to find out when we went to go purchase the Chromebooks they have any and the store at all and that was really frustrating unless you to go right across the street and get it taken care of Walmart is As We Know really good but sometimes some things certain people just do better ..Thanks for a amazing shopping experience.....

One of my favorite places to waste money lol

I wanted to get my PC fixed. They the Bust Buy in Topeka wont answer there phone. You have to call a call center and get an appointment to see the Geek Squad. If they are to busy to talk to me they dont need my business.

Terrible experience. Orderes an appliance 3 months ago and continues to have it rescheduled for delivery without notice. DONT ORDER APPLIANCES HERE. Had to go to the store repeat times just to find my stove.

40 minute wait to see a Geek Squad tech.

Nice products but their customer service is VERY LACKING

Good selection of quality equipment.

Fine if you order online but dont expect someone to help you in the store unless youre ok with waiting more than hour just to have them open a cabinet and hand you the item.

Im not a big fan of Best Buy, but the employees were friendly. For me, the experience was okay.

Very friendly and helpful staff. They are working very hard to keep their customers safe by requiring masks and social distancing. The store is clean and lots of demo models are on display. The sales staff is very knowledgeable.

Rodger (name shortened, sorry I couldnt pronounce your real name 🤣😁) he helped me out on purchasing a remote start and install. Incredible deal! Will be back in March for install! Thanks

Great products to bad a good percentage of the staff would rather stand around and talk to each other instead of helping, but then again when they did ask us they werent very knowledgeable about their products or inventory.

They always have what I want!!!

They repaired my Mac Mini. Always polite, asked lots of questions to get an idea of the problem. Have it back & it works great!

Went in with a mask, told them what I was there for, and while they were walking they say we dont have a case for that phone and before I can ask if I can order one while Im here they keep walk and go into an office. When I asked yet another associate the can only show me little pics on a phone. Customer service ha what a joke

They were very helpful.

Excellent customer service

Great service from the Geek Squad!

Store layout was great. Associates were kind and helpful.

Geek squad is amazing

Was just there. Leo helped us out. Was super polite and very helpful.

Found everything I was looking for .Great customer service!

I went in to look at TVs and record players. There were three people at the front that greeted me and were very helpful. I told one of the guys what I was looking for. He told me where to go and said to ask anyone if I had any questions. I was looking for about 20 minutes and decided to buy an LG 75 inch 4K television and a record player. As I was taking the record player off the shelf, an associate approached me and asked why I wasnt wearing a mask. I told him it was for religious reasons. He told me that I was not allowed in the store without a mask and would not accept my reasoning. As I was walking out, the same guy that showed me where to go asked if I had found what I was looking for. I told him yes, but was being kicked our for not wearing a mask. He said he was sorry and that he would help me. I told him that I was not interested in purchasing anything anymore and left. If there was an issue, it should have been addressed at the door. I am wanting to support businesses in the area instead of buying online, but will not be subjected to my civil liberties being violated. Best Buy just lost a $1,500.00 sale today and any future business from me.

TJ was extremely helpful explaining tv purchase and set up!!

Needed the Viper Remote Starter checked on my truck.Got the appointment. Geek Squads Ryan H. had the starter working correctly again in less than 2 minutes. I am very pleased.

Very helpful. Had been to ATT to have a weather app put back on. Tech didnt know how and left my home screen a mess. The tech at Best Buy got it fixed quickly

I recently went to this Best buy in Topeka to get some help with some Wi-Fi solutions for my RV. I was greeted at the door and asked what my problem was and that they would set me up with the correct person to help me. there was a gentleman that came over to the Wi-Fi area I spoke to him about my issues he suggested a product he said oh it would work I made sure that he knew what I needed that I wasnt going to be hooked up to a cable internet and that was going off a free Wi-Fi and he said he understood and I asked him again was this product going to work with what I was doing and he said yes. I got home opened the box realized it wasnt going to work because it needed to be hooked up cuz that was the first step and the setup process. I tried calling Best buy back to talk to a manager because I had already driven over 120 miles round trip to buy this product. I was told that I would have a manager call me back within 24 hours and Ive yet to hear back from a manager. the so-called experts are not experts and management does not want to deal with customer service. These people are a waste of time and they do not help their customers. I would drive miles to another Best buy before I use these people because obviously they dont care enough to call back and talk to consumers that have complaints about their so-called experts.

I found a car stereo . a double din. I waited a long time for installation.just couldnt wait so i purchased the necessary wiring and did it myself. 3 stars for their help inside the store and for them helping install it. (Which they didnt).

Thay are very nice

Poor customer service. Simply needed a screen protector. They require you to set up a best buy account to get assistance while standing in the store.

My computer hasnt been repaired and its over 30 days. A greeter at the door direct you where are the items that you are looking for so you dont roam the store.

Bought a new router, less than a month later, it went bad. Found out it had only a 14 day warranty. Spent another $150.00 and 4 yr. extended warranty amounting to $200.00 total.Clerk was not in least compassionate about this.Topeka needs more competition to choose from. These people know your captive.

Price on what I was looking for was not the same as advertised online; so when checking out I had to wait for it to be fixed by a manager. Also, I needed help on the specific item, and the sales clerk did not have any knowledge of the product. Then told me that they did not have the specific photo paper that I needed and told me to go to an office supply store! I knew they had to have it, so asked for someone else to help me. Sure enough -she found it with no problem.Im sure some associates are good, and some are bad, but they need to make sure and keep the bad ones off the floor! This guy would have lost this sale for them if I wasnt so tired and didnt feel like going somewhere else to get it.

We had a very good experience at this best buy in Topeka the Samsung guy was very very helpful and explained alot to me. I was inquiring about the new samsung Galaxy smart watch 3. ⌚he told me pretty much everything I was asking about. I definitely will be going back when I decide to buy a electronic device or appliance etc...

Customers get ignored if you dont look like you have money!

They were super busy so we felt rushed to ask our questions. However the young lady was very knowledgeable.

The staff of this store went out of their way to make sure we were treated well. They listened to what we needed and made suggestions on how we would do better for less $$$. Stephen and Julia were rick stars and are the reason I will continue shopping here.

Extremely helpful and knowledgeable staff. Got exactly what I needed

I have to replace my washing machine, and Best Buy is where I usually purchase these items. I went in first thing this morning when they opened.. Anna was so efficient and quick that I was out of there with my order to be delivered Friday morning within 15 minutes.

They sold me the wrong computer knowing its not want I wanted or needed, then fought me on the return of the wrong computer! Even tried to do more work on the wrong computer to make it the right programming when I was repeatedly telling them I do not want them to do that and I just want them to return it and start fresh! Finally they agreed to just return it, give me all of my money back and let me start fresh! I then went over to the computer department and I worked with Anna, and she totally saved the day by listening to me and respecting my opinion and my knowledge of computers! I walked out of the store with what I needed and a little bit left frustrated then when I walked in! Overall not say awesome experience one bit!

The Manager waited on me. Him and his team had excellent customer service. He listened intently in what I needed and walked me to each area to show me my options. Once he helped me for 15-20 minutes he passed me off to a very capable associate. It was a very enjoyable experience.

The service is absolutely terrible. First, when I called in to check and see if the store even carries the item the auto phone system tells me to go online. Then it put me on hold for twenty minutes. I went to the store. I am disabled in various ways. The young man at the door asked me what I was there for. I explained I was looking for mobile video cameras like a GoPro. He said they didnt have any. I desperately needed a restroom and started to head that way. He told me I needed a mask. I explained Im disabled and cannot wear a mask, but needed a restroom immediately. He said, I dont care if youre disabled. Youre going to wear a mask or youre going to leave. I reminded him that the ADA doesnt allow him to discriminate against me. He said no one gets in without a mask and that because they are a private business they are exempt. I told him they are not exempt and proceeded to head towards the restrooms. He got in front of me and threatened me while telling me all the restrooms are out of order. I asked to have the manager come over and he said he was the manager. I asked for his card and he said he didnt have any yet. I told him I wouldnt be back. I can look in my Quickbooks and tell you I have spent around $10,000 at Bestbuy in the last 18 months as I am an IT professional and purchase on behalf of my customers routinely. This is an outrage that this location discriminates against the disabled. I will do my best to share my story everywhere I can. DO NOT DO BUSINESS WITH THIS STORE EVER.

Did get ask if I needed help and they dont have half of the Invitory like they use to

They didnt have anything and the rep was rude

Closes at 8pm fridays

They were very helpful, but didnt have cases for the tablets I bought.

One Samsung associates hard work of awesome customer service towards me was all ruined by one Best Buy associate who has no business being in retail or customer service. The managers inability to care didnt help matters any so I went to Sams Club where I bought my new smart phone, wearable device, & printer. Best Buy has a great warranty, & I like the Geek Squad, but without the manager & employees on the sales floor having the customers best interest in mind it is a deal breaker for me.

Went to Best Buy for a printer. They are currently understaffed and under trained. They didnt have the printer I wanted. I asked for an alternative recommendation. Staff person was polite but clueless. I left, retured home and placed an order online direct with hp, same price, free shipping. Company should change name to Same Price Poor Service

Best Buy loves to sell stuff. But serving what they sell seems to be a low priority. They have a phone answering recording that could be easily summed up as ... Leave us alone! I have tried repeatedly to talk to a Geek Squad ... and after listening to a lengthy intro .. the department phone begins to ring. And ring. And ring. Twice today I have tried to call and after 20 rings I hung up. Solution? Buy local. AVOID BIG BOX STORES LIKE THE PLAGUE. THEY simply do not care to service your product.

Questions for Electronic department. Friendly and helpful!

Always love shopping at Best Buy. They have the best rewards system and great selection for what I need

Unfortunately, Best Buy no longer has the massive PC component inventory they once did. I was unable to find a USB 3.0 PCIE card in store. Only available online. I did impulse buy a really cool Logitech mechanical keyboard with even cooler RGB lighting for basically the same price it is everywhere. Long inefficient check out lines. If you are seriously looking for computer parts or upgrades I recommend Micro Center in Overland Park.

Nothing but fools working there. You lost a big sale of over 1000.$. wont every shop there again.

Didnt have much of what I wanted but it was a nice place Pro max phone and playstation 5 nobody but apple is ad phone no ps5 yet

Always knowledgeable and helpful.

Great help and support. Very knowledgeable staff!

Called in today trying to place almost a $1K order (11/08/2020). I was trying to use different payment sources on website. After 15 minute hold, sales person seemed uninterested in helping me to facilitate transaction. I could come into the store, which my schedule does not permit, but was unwilling to facilitate due to not having secure method to transact. This indicates to me that staff is untrustworthy to take my card number and not abuse it. I have the SKU and payment details, but you guys cant assist in placing order??? Seems to me thats one of the reasons to have a brick and mortar. One of the payment methods is a non-branded GC. I guess Ill figure it out with another vendor.

The only reason I went there is to get my Ninja Foodie. Noone tried to help me.

I was there 30 minutes with my daugther to purchase a television. There was one salesperson in the area who had a woman taking up all of his time and 3 to 4 people including me waiting to purchase a 50 TV. he should have excused himself and called for help. I left the store and went to a nearby store and ended up purchasing a 43 in ch when I wanted a 50 inch.

The customer service chat service is a hoax. They lie about products. They magically disconnect you when you ask to speak to a manager.