I want to say thank you to Natalie for her excellent customer service!! From beginning to the end she deserves a 10 plus. Her knowledge mixed with professionalism makes her stand out as number one in my opinion. Thank you so much for your help with my car Natalie. I would recommend everyone to go to South Bay and experience her service. I know for a fact that her Manager will see her potential in becoming a Supervisor one day.

Sonia is an exceptional service associate. She took ownership of my issues with my recall and went above and beyond to take care of me while there were delays in my previous service due to part shortages. She was able to work with a local retail agency to make sure I was not without a car when there was no loaner availability. She made her self available via email which made communication very seamless when I was not able to deliver the car or pick it up for service. I can’t imagine seeing anyone other than Sonia the next time I stop into Mercedes Benz of South Bay. Her level of exceptional service has me coming back to SB Mercedes even now that I live hours away in San Jose. Thank You Sonia

I must say, even having to sit at the dealer for literally 6 hours, the buying process wasnt as bad as other times. Ms. Monika Travis is extremely professional and even offered to get me food! Last time someone at a car dealer offered to get me food was...never! I literally never thought I would be able to have a Mercedes. But thanks to Monika, I was able to. Thank you MBSB!

Mr Frank is the man! Excellent and quality costumer service through him. I had an issue with my car and he took care of it. He was really helpful; took care of my concerns and made sure I had a wonderful experience. In addition, he also saved me a lot of money. No complaints.

I had such a great experience here!!! As soon as I walked in through the doors everyone was super friendly. I didnt think it was going to happen but I was able to purchase my dream car right before my birthday all thanks to Emily Anderson!! She is amazing!! She took her time with me and really made me feel welcomed. Emily answered all my questions and made the process super easy. I left feeling like she was my friend! Finance also made this whole process super pleasant, I couldnt have left happier. Totally would recommend you visiting Mercedes Benz of South Bay for your next Benz!

A price for a simple oil change and filter is way over price. I just bought new tires for my car at Costco and they advise me to buy new tires. ??? Is there any honest business and fair prices in the area? I was really disappointed to pay $250 plus tax for a simple oil change and filter.

Stopped by the dealership yesterday (without an appointment) to have my key fob issue resolved and my service advisor, Sonia, was super helpful and efficient!! Even though she was busy with another customer she still managed to take care of my issue in less than 10 minutes. This is my 3rd Mercedes so I have been coming to South Bay Mercedes for about 16 years now and Sonia has always treated me with kindness and professionalism. She is very responsive to all of my questions and extremely accommodating with the service process. Everyone here at the service department is friendly and very competent at their jobs. Definitely a five stars service experience!!

I had a wonderful experience at Mercedes Benz of South Bay. I made an appointment and I arrived early to meet Daniel in the Sales Department. He was very nice and not a pushy salesman. He was very patient with my mother and I. Jason in the Finance Department was wonderful. He was very personable and patient as well. He went above and beyond. He was also very funny and knowledgeable.The Manager was nice as well. I dont remember his name. Everyone was friendly and the process did not take all day. I recommend this place for purchasing a vehicle to anyone who wants to experience professionalism and pressure. I love my vehicle.

Natalie was our service advisor and she was excellent. She provided excellent feedback and kept us updated on everything. Car was serviced quickly and Natalie made everything run smoothly. Much appreciated!

The team at MB South Bay were a pleasure to work with and everyone was very responsive to texts, phone calls and emails. I purchased my new vehicle from out of state and had it delivered to my door step with no issues. I had a great buying experience and love my new car.

I had a great experience working with Daniel... From the moment we arrived we were greeted and offered assistance. I let him know my budget and he assisted me with purchasing my first beautiful Mercedes. I continued to receive good service from the finance department. Overall, I definitely recommend you go see Daniel at MBSB. Cheers!

I had a great experience recently with leasing a Mercedes at this dealership. I worked with Hayes, who I’ve known for a few years now because we have gotten other Mercedes through him. He’s the best! He made the whole process easy and fun and I’m so happy with my new car!

Monika, was the best car salesperson to deal with. I came in with a car and budget in mind. She sold me a better car for my needs and at 50% of what I had planned to spend.Her friendly demeanor and patience paid off for both of us. Ali, is a friendly sales manager, but he did not edge her out of the sale. I was in and out in under 3 hours, and that included test driving three different cars, an appraisal of my trade in too.

Service Advisor Naomi Gutierrez provided an outstanding experience in regards to my most recent visit for my scheduled vehicle service.I appreciate her courtesy and professionalism in keeping me updated as to when my vehicle would be ready as I elected to wait on site.RegardsDarrow Atkins

Everyone at the facility is extremely nice and accommodating. Once the issue with my vehicle was identified, the team worked expeditiously in getting it corrected and getting my vehicle back to me. Additionally, my vehicle was returned spotless, which I greatly appreciated. Thank you to Naomi for all of her assistance.The only reason I did not give them 5 stars is because the telephone wait times are simply too long and several times I was disconnected in the process.

I had my 2011 ML 350 in for a warranty recall (drivers side airbag) last week and they did a good job on the recall item. I had scheduled an appointment for early in the morning and I arived an hour late. There was still plenty of daytime to complete the job by 5pm but they proceeded to tell me that they could not promise it would be done by 5pm that day but they could promise it would be done by 5pm the next day. It cost me another day of car rental so that rubbed me wrong. 2 days to replace a simple steering wheel airbag?? Oh well!

I am 75 years old and Ive purchased many cars in my life. But, I have never had better, more professional experience than I had at Mercedes-Benz of South Bay. Danny was terrific from our first conversation till his explanation of all the bells and whistles of my new car. Christina was wonderful on our test drive. There was never any pressure. She answered all of my questions and my wifes. One thing is for sure, when I need to purchase another vehicle I will go to Mercedes-Benz of South Bay. I hope Danny and Christina are still there to help me.

I WILL BE PURCHASING A 2021 AMG G-WAGON IN 3 DAYS....

Amazing! Service department worked on my car and corrected a few issues. They followed up with my requests and appointments in a timely manner. Im happy to see great customer service at its best. I would have given them a 10 stars if I had that option!Thank you Mercedes-Benz of South Bay!!!

Terrible!!! Had an appointment at 10.40 am arrived on time and checked in. Waited for more than 20 minutes in car for the advisor and she was no where to be seen. Asked porter for a different advisor. Another 10 minutes passed before new service advisor came. advisor. Asked what happened to my usual advisor was told she went to lunch...shouldnt she check her appointments before going?!I canceled my appointment after being told l have to wait another 15 minutes or longer to get a loaner because l have a doctors appointment. My time is precious too...Going to the next nearest Mercedes dealership in Long Beach for my service, made appointment for tomorrow. Hope they dont disappoint me like Southbay Mercedes!!!

Excellent Service ~ Service Advisor Natalie Is The Best. Always So Helpful & Willing To Help With A Smile 😃.

Great experience at Southbay Mercedes! Naomi Gutierrez was the most professional, nicest, efficient person I have met at Mercedes so far. I will definitely contact her for any further service. 😊

An amazing job by the Mercedes of SouthBay team during a very difficult time to get cars. delivered to the office, great service, very professional. Everybody I met was exceptional.

Great experience here, Cordell was very helpful. They gave me what I deserved for my trade in and helped me pick out the Mercedes that fit my needs the best. Nobody shoved any extra fees at me, all in all great experience!

I would give zero stars if I could. Dropped off a car on Wednesday night. It’s Friday afternoon and I still haven’t been able to talk to a service rep or even get the car back, whether or not service is complete. Promises to call me back were broken. When I called back I was told the person who had promised to call had gone to lunch instead. I have owned all kinds of cars—from BMWs to Jags to Aston Martins to Maseratis to Teslas— and I never, ever have experienced such pathetic service. Take your car elsewhere and thank me later.

Frank Perri is a great service advisor. He is extremely knowledgeable, helpful and responsive. Even at his busiest, he takes time to respond to inquiries and is very accessible, always responding promptly to texts and emails. Cant be any happier with a service advisor.

Absolutely 5 star service from my service advisor Paul Buntukampol. My car had a complimentary service check and they even washed my car in 1 hour. I have depended on Paul for the past 10 years for all my car care needs. He is always friendly, professional and honest.

I appreciate Franks handling of my service. He took care of everything and helped to keep things moving. He didnt hit me with a bunch of surprise upsell and unnecessary work/service like I typically experience at other MB dealerships. I dont typically trust MB service. However, I felt Frank was straight up with me and I was very pleased with my service experience.

Not happy at all. I waited two weeks for a appointment because I needed a loaner car.That was the only time they said they would have one. I tow my car in and they said they dont have a loaner car and wasnt accommodating.

I had a code p00002 on my car I took it to Benz service my advisor was jackalen. The first day I took my car she called me later on that day said I needed a high pressure fuel pump and that it would be 1500 plus 200 for diagnosis. I tried calling her back for 2 days no answer, leaving messages and calling to get transferred to her and finally after having my car for 2 days I finally reached her 😩 at that point I’m frustrated so I cancel service then the next day decides ok maybe it was a mistake and she’s busy so I call in to jackalen and I tell her I do want the service started 😐she gives me a price of 1500 plus 200 to diagnose well I wish I would have followed my first mind and cancelled bkus I get my car back my light on my diagnosis is still blinking meaning problem not fixed then I did not get a car wash even tho I was told I did so at this point I’m upset and I lose trust in any service they claim they’ve done so I call and guess what it’s the end of the day still haven’t heard from jackalen or anyone else smh I’m so over it!!!! Plus when it’s time to get my car I’m at work so I send somebody else to retrieve it . She gets there and the cost is 1764 then jackalen tells me on the phone “oh the part was higher than expected the real price is 2200 plus” so now I’m really upset she gives me a manager discount to 1685🤔🤔🤔 this was all lies and bs smh I would not ever deal with this company again😠 should have went on Figeuroa smh.

My Service Advisor Amilcar is amazing! He took care of all issues of my car for me. 5 star service!

The 5-Star rating is specifically for Services Specialist AMILCAR MEJIA who goes above and beyond his duties to ensure his clients needs are met and that their vehicles are operating at optimal level. He is EXTREMELY professional and ALWAYS treats his clients with courtesy and respect.

I was disappointed with the service delivery and communication this time. My car was in for 10k service and recent recall by MB. From previous experience I made an early appointment to make sure it’s done timely. However, I didn’t get any call from the SA after 6 hours so I tried to contact him and Service manager Steve but was told he’s out on test driving and took message to return my call. Nothing happened excepts couple of texts apologizing and saying my car won’t be done until next day due to short of techs. I’d appreciate if the dealership management will look into the issues to ensure better service delivery quality.

I had a few minor issues with my 2017 Mercedes AMGGLE 43. I was assigned Frank Perri.From the first time we spoke until we met in person Frank was very professional, he kept me updated on a regular basis.Set me up with a loaner which was really needed.The service industry definitely need some more Frank Perri’s. Mercedes is lucky to have a service writer like Frank.

Mina was great from the beginning gave honest opinion based on what I was looking for. And Kelley (Finance) was amazing great team I will return and have referred multiple people. Thank again!

Hay my guy Frank in service dept. is a straight forward honest rep who tell it like it is, but will also help you out anyway he can. Love the service, dealership, the workers here.

Our service representative, Sonia, has been helping us with our cars for almost 2 decades. She is knowledgeable, empathetic, and always goes more than that extra mile to make our experience something to look forward to, rather than just a chore. We feel as if we are being taken care of by a concerned family member. This is what service should be like!!

My sales-guy Edward was great. He went out of his way to make sure we had everything we needed. I bought the CPO I drove that day and am very satisfied with the car so far.

Unfortunately I did not have a good experience with this Dealership. I took my car for a tire and rim repair on Wednesday July 21, 2021. Amilcar Mejia helped us. We were advised it would take one day. We are now being told it will take 5-6 days to repair a tire and a rim. They have no loaner cars available and tells us to Rent a car? Very disappointing with the lack of customer service. We should have listened to our first mind and went back to Mercedes Benz of Beverly Hills, where the customer service is Spectacular

I am completely and totally happy with my purchase. James, the representative at Southbay did a fantastic job guiding me through the process so it in my car and answering all my questions. I am extremely happy with my purchase.

Frank Perri, my service rep, did his usual excellent job.However, it took a day and a half to perform a B servicewhich is about a day too long. In addition, the crew managedto lose the small cap on the rear bumper covering a towmechanism. Im still waiting for a replacement. It has been a week.

Needed service on my Mercedes. This location is great. I was able to wait for my car and the cost was very reasonable. A shout out to my service rep Amilcar Mejia who always takes good care of me.

My last interaction with Mercedes-Benz of South Bay was an absolute waste of my time. I am so disappointed with their service, if Google had 0 stars I wouldnt doubt to give it to them. This has to do with a service recall from MB for a 2006 E350 regarding the sunroof seals. I completely wasted two hours of my time for MB of So. Bay to tell me my car does not fall within the recall. If this is the case, why did MB send me the letter asking me to take my vehicle to the dealer??? I had to make an appointment (it took over 1 week to schedule it), I left my work to take the car and made arrangements to get picked up from the dealer, and at the end, Paul, the service advisor took a photo of the seal and said my car did not need the repair, despite the fact, the person who set up my appointment told me she needed to order the corresponding part.Fine, if the car does not need the repair, I do not have a problem with that, they could have handled it differently by asking me to stop by the dealer and it would only take 5 minutes to verify. But no, they made it seemed as it was an important recall and totally wasted my time.I do not recommend this dealer!

Our experience with Mercedes Benz south bay was incredible. Julian our rep was beyond great. Took his time and never rushed. It was like being treated as family.

Customer care advisor, Brandi Lovelady is friendly and professional. In addition to getting the services I needed, she also quickly helped me to resolve other unexpected problem my car had.

I dropped my car of Tuesday morning and by Thursday they still had not worked on my car. I called Keyes European and my old advisor made me feel like a valued customer decided to take my business there. When I picked up my car at South Bay she even didn’t apologize for the two day delay ..she just had the same dismissive attitude I felt the first time I met her. To top it off I had to wait 20 min for my car …actually had to asked multiple people for my car. So sad. I drove 1 hour to take my car to Keyes and 1 hour to get home…that’s how bad they made me feel. All Mercedes dealerships I visited have strived to provide great customer service and positive attitude, except at Mercedes of southbay. I will never ever go back.

WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!

Notified I needed extra brake pads and waited an extra day for my car, canceled plans, and was informed that it was a mistake. After returning home, I begin to see sensor warning to check brake pads. Called Customer Service and told to bring car back to have sensor reset. My regular service advisor was not available but was able to get assistance from Nataly Duncan who provided additional documentation regarding my car’s service history. I have to track a missing oil dipstick that somehow disappeared between Frederick Jones Mercedes Benz and Mercedes Benz South Bay.

I purchased a certified pre owned vehicle a few weeks ago and my experience was ok but not what I expected.I had to push for a few things to be done to the vehicle, that I believe should be automatic with a certified Mercedes Benz.My sales rep was overall friendly, but I also expected a personalized thank you and a swag item to show appreciation. Maybe my expectations of buying a luxury vehicle is too grand.Two negativesThere was a man soliciting money trees the evening I purchased my vehicle and it felt like I was in a swamp meet. He kept pressuring me to purchase one. It also wasn’t something I expected to encounter in a luxury car dealership.And I was not greeted with a friendly tone by the finance manager,Kelly. Very sharp and short!

I’ve leased 2 different cars from Mercedes-Benz of South Bay and it has always been such a pleasure dealing with them. From the sales people to the service people!!! Everyone there is so amazing and makes it easy to come back for more cars and refer others to them. The last time I was there Taidy in the service department was beyond helpful. Thank you Mercedes Benz of South Bay for having such an amazing team that cares about their customers!

I have always had a good experience at Mercedes-Benz of South Bay in comparison to other Mercedes Service Center. Mercedes-Benz of South Bay are always efficient and courteous. My service advisor Sonia keeps me updated on the status of my vehicle and makes sure all service is done thoroughly. Although, I may not be pleased with my 2020 Mercedes, I am pleased with the service I receive from South Bay to resolve the issues Im having with my vehicle.

I purchased a new car from here and discovered within the first week of owning it (less than 200 miles on it) that there was a nail in the tire, in a spot that was unfortunately impossible to repair. I tried to reach the service department, and was connected with a service adviser named Frank, but even though I called him multiple times on multiple days and left numerous messages and texts, he would not return my call. I had to spend over $400 to get a brand new tire for my brand new car at my own expense.

Since you guys keep asking for a review for the last 5-6 years here you go. I do not have a Mercedes Benz so stop calling and sending me emails about somebody else’s car that you serviced ( It’s personal details ) I’ve emailed you guys and I’ve called you guys many times over the years to tell you to stop but clearly you do not care! So I’ll ask again please stop calling and emailing me.

Babak in service department was very knowledgeable and helped my son in every way-. He answered all our questions and we r very happy .Thank you Babak !

Paul did an AWESOME job in taking care of my service needs. He is very professional and knowledgeable.

Grate service. As usual babak my service advisor was excellent. Took me in right on time. He is very knowledgeable Good service very friendly. I recommend South-bay Mercedes to all my friends and family . Go see babak .

So sad and disappointed.Customer service is the key to attract any customer who is looking for a good quality work.I had the worst experience this morning dealing with the service manager who showed no respect or care for a paying customer just because my car is a 1997 in spite of me paying almost 10 K to get it back on the road!The man was very rude, cut me off and had a very negative attitude as if he is a policeman arresting a criminal in the street!!!You have no idea how bad this is!Now, I have to look for another business to get my car fixed with a better attitude.

I was very pleased with my service I received at MBZ South Bay! It was a pleasure working with our sales rep Daniel Alexander! The transaction was smooth and effortless! We appreciate all of your knowledge and expertise of the vehicles, and as I stated before, I we will certainly refer you! Ty Woods the finance manager was also a pleasure to work with,Buying a car can be stressful, so again I thank you all for a great experience!

Frank Perri is simply an excellent service provider! I had one of those urgent repair service need on my car,. As luck would have it, the engine light came on one week before I was making a cross country road trip. So, even though the part needed was on a national back-order, Frank got what needed to be done, done, and I will be leaving on-time! Thank you Frank for making working with you so very easy!

I took my truck in for the AC not working. The next day, I was told my vehicle was completed. The receipt showed, they recharge the AC and add freon. I drove about 15 minutes to check the AC but noticed the AC was not working, even though the receipt stated, the work was done with diagnostic and the air conditioner is functioning as it should at this time.” I took my truck back, and after 20 minutes the service representative stated she, “the passenger side is 43 degree, but the driver side is blowing 60 degrees. You will need to leave it, and I will have an answer for you on Monday.” On Tuesday, the service representative called me around 2 pm, stating, “we do not know what is wrong with your car, but I will call you later today.”On Wednesday evening, the service representative left me a message stating, “your AC compressor is not working, and it will cost you $2500 for parts and labor.”I spoke to a supervisor who stated, “we can give you your refund back.” No accepting the responsibility that their certified technician damaged my compressor, and now they expect me to pay for their incompetence. At this Mercedes dealership, they are charging for services that were not needed. Cause damage to my truck and want me to pay. Horrible service experience and they have lost this customer.

Excellent Experience. This is a first-class place. Everyone was very helpful and answered questions honestly without pressure.

I brought my car in for its 30k maintenance and to have the auxillary battery replaced. ..fyi...not covered under warranty. Everything else looked good except for needing a new battery which was estimated at $500. Decided to get on my own and I dont think they liked that much. They sent me a link for a special card 6mos no interest. I guess they thought I couldnt afford to go forward.Since a battery only takes 10 minutes to put in I decided to save myself $200 and do elsewhere. Other than that everything went smoothly.I will continue to go to Southbay Mercedes Benz even though I live in Santa Monica. I have always been treated well and the customer service is much better in my opinion.

Amazing customer service! Babak was super polite, professional and efficient. I didnt anticipate my car being kept overnight but they got me a rental right away. The process was fast and easy.While they had my car, Babak was very attentive in following up and providing the status on my car. I came to pick up my CLEANED car, signed my receipt and off I went. Love Mercedes South Bay!

The whole experience of scheduling an appointment through picking up my car was excellent. My service advisor, Brad Parker is very nice and takes time to explain what work will be done and the estimated cost. When I picked up my car he made sure that the car was brought to me in a timely manner and thanked me for servicing my car at Mercedes-Benz of South Bay. I would also like to mention the very nice woman in the loaner car department, she was so busy when I came in and she kept thanking me for my patience and took care of me as quickly as she could.

There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games.Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin.Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit.I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

I work with Pablo, he’s been great both times I’ve brought my car in for maintenance, always gets the price down and is willing to answer any questions we have.

Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.

The service representative was outstanding and very attentive and customer focused. My personal thanks to Frank Perry!!

Great experience. There wasn’t that pushy atmosphere where you typically feel at other dealerships. Being in the car shopping mode there were other dealerships that we visited and actually liked but I have to say their salesman disappointed us with there lack of Customer service. We walked into MB and Aaron (Internet Sales Manager) gave us a warm sales experience and worked with us throughout the process. He was understanding and very informative. The combination of great service and amazing car selection... we walked out with a brand new car!

I had an issue with my new 2021 AMG GLE 53 SUV. it stopped in the middle of the road and wouldnt move. even though i had a bad experience with the Mercedes Assist and took 3 hours to get a tow, Frank at the dealership was extremely helpful.since these models have EQ boost and thats new tech in production cars, the battery and motor had failed so it took 3 weeks to get the parts and fix. Frank kept me up to date and pushed as much as he could to resolve the issue soon. very satisfied with his assistance and service.

The worst MB dealer I have met. Security guard, sales representative, cashiers, all sad faces. Kept my car for 9 days to tell me what the problems are and without formal report. I only had to pay 206$My B250, 63000 miles, said the starter motor failed. High voltage disable, needs 20500$ to fix. If they buy my car will pay me 200$.When we went there to get the car back, no enough space, so asked the security guard “ could you please to move the black car so we have enough space “ the answer is “ we can’t move any car for you. There is enough space.

Purchased a GLE53 AMG here last week. Everyone was very helpful and without so much the aggressive salesmanship you typically encounter in car dealers. Of the several dealerships we went, they were the most respectful and attended to all of our queries promptly. For anyone looking to purchase a new Merc, this dealership is highly recommended

Great experience!!!! Jackie did an outstanding job taking care of my car and me.

Customer service was very inviting, attentive and detailed. I truly appreciate the friendly atmosphere coupled with the adjustment that where made to aide me in this process. My car was serviced and I was informed of each process it made me feel very involved... My handler Frank P should be considered a great asset to our Mercedes Benz familyThank you Frank my car purrs like a kitten....

Excellent service we was in and out fast. Mr. babaak was amazing and I’m hoping I spelled his name right always had us updated to where we wasn’t guessing if the car was ready or not loved the service

Friendly personnel that did everything to make me feel comfortable during the entire process. Excellent quality of the job done on my car as well.

It was good sometimes though picking up your car takes time for some reason last time I waited an hour and a half when apparently picking up my car should have taken 15min

Originally went in to just see a car and see if I would be interested in purchasing. After a test drive with Michael who already had the car ready when I arrived, and a very competitive price, I was sold that this would be my next car. Micheal and the rest of his team took care of me the entire time. By far the best experience I’ve ever had at a dealership. Warning, this dealership has nice cars, competitive prices and the best team so do not go in unprepared like I did, make sure you take all the paper work you’ll need to make the purchase of your next vehicle easy!

Mina Bekhit was very helpful and great! There are not enough kind words and made us feel comfortable throughout the process. Experience from the beginning to the end was excellent. I had a goal set of what vehicle I wanted and price and the team there made it happen. Mina Bekhit thank you again and we love our new SUV. Keep up the great work and I will definitely recommend my friends and family over to you!

Thank you Aaron Rice for the most smooth vehicle purchase! Very impressive how you were able to present EXACTLY what I communicated as desired car features in the vehicle I purchased! This is the fifth Mercedes Benz my family has purchased from this location. Thank you all for consistently delivering on the Mercedes Benz brand reputation!

I took my C63 in for service and Sonia was so great! I was going to have a hard time picking it up at the time given but she was able to accommodate me at a better time. I love coming into Mercedes, they treat you so good. I definitely will never purchase from elsewhere again. Thanks Sonia!

Brought my car in for simple air bag recall installation, scheduled appt for the following week, said they had to make sure they had the parts in stock. So scheduled it when they confirmed they did. Took it in and they called me to say they had to keep my car overnight because they said they didnt have all the parts to complete installation. Assured me that it would be ready by noon the following day. Called me at noon the next day, said it was done and in the car wash, would be ready in 20 minutes, gave them 45 minutes then went to pick up, arrived, receptionist said it was being washed, waited another 25 minutes. This is why I take my car to independent service dealer that I trust. However, since I was taking it in for recall installation i brought up two issues with my car 1) headlights are dangerously dim, not so much dim as they are projected upward, vs on the road so you cant see. My mechanic said they cant be adjusted, the dealer confirmed, so no resolve, really? 2) my tire pressure alert comes on every time i start the car. I just got four new tires. They said they looked for nails and there are none, so nothing was done. Got in my car and the bright red alert came on once again. i pushed the reset and it goes away, but the tire pressure symbol remains on my dash. So disappointed how they handled it. Is it a circuit issue with the alert, thought being the dealer service they would at least show some concern and care and try to fix it or at least give me a resolve, but they didnt Sorry to report a bad review, but this is what happened.

Car was not released from VPC for two weeks due to chip shortage. Car still doesnt gave chip. Could be a year before we have to brung car in to get chip installed. Had to wait hours until we could meet with finance person.

So I visited the South Bay Mercedes Benz store because that’s were I bought my car. After having such an amazing experience with the purchase I took my car for service for the first time. The agent was really nice and helpful but at the time I picked up my car everything was not good first of all no one acknowledged me when I was looking for some one to give me info on where I can get my car. Once I did the rep just gave me a receipt and just said that he will page for my car. After waiting for about 15 min and I don’t hear back from the agent I saw my car parked all the way to the end the drive way my car and so I just got on and took my car with no one arround to question me. As I was leaving I noticed I had a flat and the agent not who ever did maintenance on the car took the time to at least put air on my tire I had to drive to the nearest Costco to do that. It’s been about 4 days and the agent hasn’t got back to me to ask did I get my car. I feel that no one cared. Very disappointed.

Paul Buntukampol was really helpful and kind to help me out to fix my car even it was almost closing time. I would highly recommend him to anybody who visits Southbay Mercedes.

Nataly Duncan was very helpful in getting my Mercedes s550 serviced. Everything was very hands off and timely. She was even to get some minor damage in the car repaired free of charge due to it still being under warranty. She kept me updated at all times as well. Thank you again Nataly!

I recently brought in my Mercedes Benz A220 to South Bay Mercedes Benz for servicing. Sonia, my rep, was terrific as always. Everything was handled in a professional manner and I was out in a little over an hour.

Hayes McMillan (Sales) is the best! Jerry (Porter) was so helpful in showing me all the tech and specs of my car! Allam (Finance) was very sweet and explained everything calmly and in detail. Everyone at the dealership were so nice, welcoming, helpful, and caring! Love My Car!

I have had S class vehicles for over 30 years and South Bay has done a superb job of looking after them and my service coordinator Paul, excellent.

Brad Parker at the service center at South Bay Mercedes Torrance is exceptional. He is attentive, helpful, courteous and just truly cares for his clients. Thank you Brad for all your help over the years with my GL450!

Frank took care of me, very knowledgeable with our vehicle. He took care of me from start to finish. I will ask for him by name next time too!

Everyone was very nice and welcoming. And they made it easy and fast and did a home delivery. Showed me how to use all the stuff in the car. I’m super pleased with them, the brand and the stuff!

My appointment was at 8am Saturday, everybody was seen behind me except me . I’m the only one left so I went inside to the cashier to complain at 9am. First time it happened to me because I go here for my yearly appointment. Every year my car is washed after the service but not this time. And the car leaving behind me is washed and I can see the water still dripping.

Totally disappointed! If I can put zero star, I would. I lost my trust in this dealership when they did not provide the kind of service you expect from a Mercedes Benz dealership. I brought my GL450 because it failed the smog check and the check engine light was on. I came on Monday, 2:30 pm with an appointment. It was already Wednesday afternoon, 5 pm and they still didnt know whats wrong with my car. On top of that, their customer service was poor. My service advisor, Jacqlyn, said she would call me on Tuesday by 2 pm. She didnt. I called the service center and I was put on hold for 40 minutes. Then a receptionist tried to help me but she was not able to get any service advisor to talk to me. Jacqlyn eventually called after 3:30 pm and she said they needed more time. I asked when should I expect a call from her. She said by tomorrow afternoon. It was 4 pm and no call yet, so I decided to call again. I was put on hold yet again for 30 minutes until the poor receptionist advised me to just walk in because no one is answering her page for any service advisor. I did walk in and got my car back because I was totally frustrated with Mercedes Benz of South Bay. I will never come back to this service center!

Could not have had a better service experience. Brad P. was exceptional. Knows his stuff, patient and overall nice person. Evelynn in parts was resourceful and explained a complex transaction in ways I was able to follow. Loaner car service, everything...just professional and smooth sailing.

Took car in for an extended warranty service. No hassles, no issues, very professional. Natalie, my service rep, was very professional and knowledgeable. Completely satisfied with my visit

Great customer service. Went in for a tire pressure check and was able to have my service b taken care of in the same day. Thank you!

We had a great experience at South Bay Mercedes Benz. Our sales man, James Hwang, worked with us for our specific needs for a GLC300 and he made good efforts on communicating with us. We are happy with his service.

It has been one of the worst customer experiences I ever had. Took a car in for a one-year schedule A service and asked them to check out A/C sensor. The estimated return time was next day. Didn’t think too much of it. Just asked a family member for a ride. All went downhill since then.The car stayed in the dealership for 11 days. During that time, there was only one call back from the customer service coordinator saying the car was not ready and our guess was as good as his. Starting on the third day, the morning ritual were calling, texting, emailing and voice messaging a service department manager to no avail. Ended up walking into the service coordinator’s office a few days later and got a loaner. At least that took care of the day to day transportation situation, and not stranded.Finally got the car back on the 11th day. Will drive around to see if all the issues have been fixed.

I find it really unacceptable that this dealer lacks clear communication regarding their services. I booked my service appointment over the phone for 9/13/21 and specifically asked for a date that would allow me to take a loaner vehicle while my car was due for Service A. When I arrive for my service appointment I was told by my service advisor that loaner cars aren’t provided for Service A only for Service B. This is the only car I had for transportation purposes so I wasn’t able to go into work because no loaner was provided to me. Why would the receptionist tell me one thing yet the service advisor says another. Very dissatisfied with the service performed here