Arrived a few minutes early, immediately taken care of by your customer service her name was Carrie. It was a busy day, however everyone was pulling their weight and making sure that all customers are being acknowledge and thanking them for their patience. Our preliminary offer was for 4k and it came in at 5k which was awesome! Approached the cashiers window and again friendly service, waited maybe 10 minutes, Leslie came over and professionally explained the process told to give her about 15 minutes and sure enough, had all documents prepared and ready for me to sign.My wife and I are totally impressed with CarMax professionalism. This is a great business model. Commend everyone in the team, thank you for your dedication.

It was the best day ever. I really was very happy with the service I got. I felt relaxed and totally at peace. Stress free! Thanks so much for everything!

My salesperson Greg Hovekamp was very professional and took the time to help me choose the right vehicle to test drive. He even transferred a few cars from other locations. After test driving a few different brands I can now make the right decision for my purchase. I highly recommend Greg and CarMax.

Your customer service rep was courteous and very knowledgeable! Great back office staff.

I am very happy with CarMax service right from quotation till payment. It is all done at fast pace pace. Karie who helped me to get a quote and person who helped me in transferring the car registration with payment process was awesome.i would recommend CarMax for the people who looks to sell their car who doesnt know any known buyers

I had a great experience! Greg was very knowledgeable and made my car shopping experience simple. If you want great customer service go to CarMax.

Ken, Service Department Manager at Torrance location, is an amazing person. His customer service skills are beyond outstanding. Many times when you’re asked to speak to a manager one can feel intimidated. Not with Ken. He listens, he explains and he puts 100% to resolve your issue. Torrance CarMax is very fortunate to have such an amazing person at their location.

My family came here last weekend to take a look and didnt expect to take home a car.My wife had always dreamed of driving a Mini Cooper since the day we met.She ended up seeing and getting a Countryman Mini Cooper.The price was great for what she was looking for.Our sales representative treated us quite well upon arriving at the help desk and throughout our visit there.Ruby I believe her name was, made us comfortable and gave honest opinions, thorough explanation of CarMax policies and full description of the vehicle.Ruby made our first visit well worth the time and patience before driving away in my wifes new car.Their place of operations was clean, sanitized & organized.The rest of their staff were helpful and accommodating.A great selection in all types of vehicles.

My Experience at CarMax was overall great. It was fast, and consistent. I was out of there in 2 1/2 hours. The reason I gave 4 stars is because the sales person that helped be didn’t suggest that I test drive the vehicle or see the vehicle for myself. When I did see the vehicle and drove it for the first time… I knew I made the right purchase.

Very good customer service. Pleased with my purchase.

Pre-appraised my vehicle online ahead of time. I answered accurately, so the appraised value did not change. I arrived, had the car verified, and finished selling it for a fair price in about an hour. All the employees were super cool to my kid too. Great experience.

I had my daughters car from high school sitting in front of my house for a year since she went off to college and no one used it. I had recently bought a car from CarMax so I figured Id see what theyd give me for her car. They were absolutely amazing. Gave me way more than I expected. Everyone was so nice and helpful. I cant say enough good things about CarMax. All smiles.

Buying a used car from Carmax was so much quicker and easier than going to a dealer. No back and forth garbage and no making you wait hours just to finish signing the contract. I was in and out in just under 2 hours, and thirty minutes of that was test driving the car that I bought. I will definitely buy again from Carmax!

Everyone was very helpful and informative. The process was quick and very easy. If I have another vehicle to sell I will bring it to Carmax for sure.

Very unsatisfied with the false information the representative gave us over the phone. waist of time at the dealership.. but the people at the dealership were very helpful and eventually sorted it out..

The process was smooth and fast. It wasn’t too many cars to pick from but I still found what I wanted. I love my new car. Torrance location

Was able to walk in and sell my car without any mishaps. Great experience and I was offered a great amount for my car!

Worst car buying experience of my life. We had them ship the car I wanted from their Palmdale location. We arranged to have a home delivery. Our home is 15 minutes away from the Torrance location. Scheduled delivery time was for 2:00pm - they were 45 minutes late blaming it on traffic. They did not even delivery it to our home - they parked it out on the main street - so much for home delivery. As we were walking out to go see the car - we immediately noticed a huge gash on the back passenger door which looked like they attempted to cover up with a completely different color red. Now I know why they were 45 minutes late. To think they thought we wouldnt noticed this is beyond me. So much for their walk arounds before delivering the car. They also sent us the paperwork the day before so we could get that all squared away. Day of delivery, they had to resend the paperwork because the date was wrong. Once I completed the paperwork for the second time, my husband went to do his and the link was expired. Lovely.Blessing in disguise. I found a brand new car for the same price.Thanks for the hassle CarMax. I will never do business with you again.

My experience was amazing. I had an appointment and they attended me immediately. Every thing went smoothly and everyone was super friendly. Thank you Car Max!

Laura who is in the releasing department was very thorough with us, she explained everything to us plus her personality is great, you can tell that she values her job. Great reflection for Carmax! Thank you Laura!

Vianca was professional and very helpful. She stepped up and handled my appointment that was mismanaged and was able to turn my frustration into a pleasant experience. Shemar handled my paperwork after the fact and was engaging and helpful as well. Thank you so much.

No one took me seriously. I had $7000 cash for a down payment on a car that was around 12 thousand. But I guess I looked broke so I left

The entire experience was seamless. From the online quote to the physical assessment to efficiency of getting my check all great.

Selling a car is stressful! I thought I’d done all the research, I had buy quotes from 3 places, and selected and booked the sale in at CarMax. Then I found a review that said they charge fees and extra costs! I phoned customer service who put my mind at rest saying no fees but I was still a bit concerned as they do have the right to reduce the price if the car “doesn’t match the online info”. So, whilst I believe the car is in very good condition they could tell me they found a scratch or something and reduce the offer. I had organised the appraisal visit for the same day I was flying out of the country for good so had no chance to refuse the offer. Whatever they wrote the check for was what I would bank. The process at the dealer was so well-organised and professional that it immediately reduced my stress. These weren’t people out to rip me off. They did a quick appraisal review and were calm and helpful. Within 15 minutes they confirmed the value and within 1.5 hours I had left the dealer with a check in hand for the same value my online offer was for. The people made the whole thing great and I would definitely recommend to others.

Amazingly a great experience! Service Department perfect!!!, customer service was perfect.Than you so much for the service on my car!!!! I definitely recommend CarMax!!!!

My process of buying a car was so smooth and easy. Brandon helped me over the phone and Gail helped me in store. Gail even helped my girlfriend out two weeks later and bought her dream car. I’d recommend Gail to help anyone whos in the market for a used car.

This was my second time and it was as efficient as the first experience.Henry was very professional and experienced.

Wow! First experience with CarMax, and I’m incredibly impressed by the ease and professionalism of the process of doing a dealer payoff through them. All of the representatives were incredibly knowledgeable and helpful when it came to working directly with leasing/financial services. So much time and energy saved!

I was in and out less then an hour. Excellent Customer Service. I would recommend to anyone.

I just sold my car and all process was very smooth and online quite was aligned with the actual physical assessment. Also, all staff were nice and helpful. It was my first time to sell my car but I am very satisfied! Kari who was in charge of my account was super nice too!

This is our 6th purchase and always easy.

Sold my car. They made an offer and I came back in about a week and accepted. They made it painless. They could have gave me a ride home 4 blocks away (could save the company some $) but ordered an Uber. Took too long so I walked. I needed the exercise anyway.

Had a great experience. Everything went very smoothly and I felt like my vehicle was given a fair price. Ill definitely be back.

Friendly greeter, gave us info as to where to find vehicles. They have a great variety of reasonably priced vehicles all had stickers of pricing & mileage. Also not sure if its Covid related but there were no creepy salesman hovering/hounding us. Took our time looking & will definitely be back to purchase from them. CarMax, please keep up the great service! ***Update: We ended up purchasing our car there. However we highly suggest you inspect the vehicle thoroughly at any dealer, because about 1 month after having it, we realized it was missing the antenna and a piece from the elbow that connects to the windshield wiper fluid 😠🤦‍♀️. Who wouldve thought to look for that? 🤔🤷‍♀️

It was alright. I sold my car to them. The service was relatively quick, and the workers were all friendly.

My experience was amazing! I didnt know selling a car could be so easy!..I took my online quote in, they had someone check out my car and came back to me with a written offer for the exact amount I was quoted online. The whole process took less than half an hour!

The horrible troubled manager Julius, the fraudulent salesman Johnathan and the others at the Torrance location are the worst and most discriminative group of frauds that I have ever encountered, besides them leaving me unattended with a pre-approval for a particular car with no help for 3 days in a row, then finally the horrible fraudulent salesperson Johnathan comes and acts as if he’s gonna help with my purchase and just runs my credit 3 times for cars that I never selected or considered to buy negatively affecting/damaging/injuring my 20+ yrs perfect credit score of 800+, then the horrible manager Julius comes out to further assist Johnathan fraud me in the purchase and switching of the car I selected and was sold. The car I initially picked and purchased was swapped for another car on their car lot that looked similar just with damages that I didn’t notice until the next day, + when I went back to their Torrance location to complain I realized that the car that initially picked and thought that I had purchased was still sitting in the same exact place, alarming me that I was tricked/frauded and swindled into another car that was on there lot with higher mileage, damage(s) & nearly a $10K price difference which now displayed on the car I thought i initially bought. Now they’re claiming to call the Torrance police department if come back to exchange for the correct car that I already purchased. Some much fraud and swindles I looked up and found a law that matches point for point that fits they’re actions/crimes they have committed against me pursuant title 18 USC 1506 and title 18 USC 1341, 1342 & 1343. Notice to principal is notice to agent and notice to agent is notice to principal. I affirm this to be true and correct by penalties or perjury.

I truly loved buying my car at Car Max. The guy that helped me was very helpful. He helped me find a car that was in my budget and the exact type of car that was my type. My experience was stress free. Thank you Car Max!

I ordered the Cadillac Coupe over the weekend & the Carmax in Costa Mesa was to ship the car but he thought I was playing? This is business, finally when the car was transported to Torrance Car Max, I had to wait 4days for this car to be painted. Overall I was very satisfied! So next time when a person order a purchase, send or you might lose out on a major deal!

Super busy yet super easy, the Torrance location was so easy, friendly nice . Fair

Best experience selling a car ever. Their appraisal was very generous and the whole process was amazingly straightforward. Definitely would recommend.

If you need to sell a vehicle this is the place to go. They wont try and cheat you out of what your vehicle is worth at all. Simple as getting a quote, inspecting the vehicle, and getting the vehicle sold. Easiest process I have ever gone through.

We got an offer for our car online and made an appointment. Everyone from start to finish was very nice. They inspected our vehicle and gave us exactly what was the online offer was. Very simple way to sell your vehicle. Thank you.

Dear Consumers,I was in desperate need of a car and CarMax took advantage of that and even added on extra warranty that I can never use because I can never get anyone on the phone no one calls me back and the vehicle that I purchased already had water pump issues, a gas leak, and now my radio doesn’t work they added warranty that I’m stuck paying for because my finance company said it was something THEY added please don’t obtain the warranty it’s money wasted. Please don’t get screwed like me. CarMax thanks so much for teaching me a valuable lesson from now on I say whatever you do! don’t go to CarMax!!!!

Horrible experience, first time we came to get it appraised, my boyfriends parents flew in from Virginia alll the way across the country to help us sell the car. The lady who help knew that the owner of the car (dad) was flying back to Virginia but failed to mention that he needed to be there to sell the car. We found that out only a couple days after when we came back to sell the car, so the front desk said only have him sign, only signatures NOTHING else... So then we had to mail everything and wait for signatures and then we went back AGAIN days later and didn’t accept the papers because we needed to get it notarized.... when she said only signatures nothing else. We even repeated the instructions to her to make sure. The manager had us have to come back again and get the notarized letter mailed back. We are here for the fourth time, getting re appraisal which was way too long and we were told it would be quick since we were “in the system “ WE’VE BEEN HERE FOR FOUR HOURS!!! I just got the appraisal paper which i had to go inside myself to get because they completely forgot that we were waiting in the garage for more than an hour.... now they’re saying we’re missing one document when we got here the MANAGER said she had everything she needed. We are now waiting in the garage for the manager to come from her lunch break to complain and sell the car. This is the worst establishment ever, worst experience for a place that’s supposed to be known for being quick and easy. Do you jobs correctly and actually work on being better organized. We’re frustrated and annoyed and no one will do anything to help or make things better at least. This is all complete bull.

I was assisted right away, and put on a wait list and was told I could browse the vehicles. Not long after I was met with an agent and I told her the exact car I was looking for, she had it brought down for a test drive. Post test drive, we got right into the paperwork, and her service was excellent. It was an early birthday gift to myself, and that experience is one to remember.

What can I say about CarMax the best place to buy your vehicle, you have to put MaxCare so you don’t have to worry about anything, I take my Lexus for Service at the Torrance store and my service advisor, Shawnette goes above and beyond to make sure that you are informed every step of the way and makes me feel like family, thank you CarMax!!

Viewing and purchase of the vehicle was smooth sailing. Upon purchase of the vehicle, rear-view camera not working, but received paperwork for repair. After driving the vehicle a couple of days found a few more issues…took vehicle in for service. Experience so far with service dept unsatisfactory…1 week later still waiting for completion of repairs and I have to call them for updates!! Not a happy camper!!

Great Service. Great Social Distance. Once I purchased a 2019 Lincoln. Had some issues on the vehicle that I noticed on the first day, but they were on point on and got it handled ASAP. Tommy the Service guy was Amazing. Calling me everyday for updates and answered any questions I had for him. A manager called me also. Im sorry but I dont remember his name but he was very Nice and Professional and took care of me. In the end, Im very happy. Thank you so much!

Best place to sell car fast and courteous

Fast and quick, hassle-free procedures.it was a great experience selling the car in Carmax

Simple quick. No sales manager faceoff. Straight forward and concise.

We got a beautiful kiA sorrento SXL¹³

Very positive experience from beginning to end. Offered me fair price for my trade-in and made the process of buying a new car efficient. The 24-hour trial period and 30-day return policies very helpful. My mechanic found an issue which was resolved very quickly by CarMax Service Dept at no cost to me.

Great help, very professional manners, thank you

We came in for car appraisal after we were offered a great price online, they honored the price we were quoted, definitely worth it, really professional staff. Great used inventory

Good team overall, great experience selling .

The experience was really good. Everyone was very customer service oriented and they were nice to deal with.

I specifically asked if the car was smoked in. They said it wasn’t. Earlier this week I was cleaning the back seat and scrubbed off what looked like a stain of sorts and it was an actual cigarette burn in the seat. That sucks.Also, putting on my plates that came in the mail today, I noticed that they had put the wrong temporary plates on my car when I left the dealer. I bought a prius. The temp plates were for a honda. Good thing I didn’t get pulled over. Overall the experience was ok. Pretty simple. However, they should pay closer attention to detail. And not lie about cars being smoked in previously

Great haggle free car buying experience. My wife and I used the website to find a car we liked and purchased the vehicle in no more than one hour at the physical location.I would suggest completing the application pre-approval process online to expedite your buying experience.A satisfied customer!

This is the third car that I have sold to carmax and have had an awesome experience every time.

I NEEDED AN APPRAISAL FOR MY BOSS.THE SERVICE WAS QUICK...IT TOOK THEM ABOUT 20 MINUTES TO SEE ME, MY APPOINTMENT WAS FOR 3P, I ARRIVED ABOUT 7 MINUTES EARLY.THE PROCESS WAS SWIFT.THANKS

Very prompt service. Professional and friendly.

Sold one of my cars to CarMax in Torrance, CA this past Sunday. They were fast, courteous and professional. They did not pay as much as a private party, but it was a safe environment and they handled all the DMV paper work. Was in and out in about 1 hour with a check in hand.

CarMaxs offer was very competitive and fair. Their staffs were efficient, fast and good manners. We were out of the office within 1.5 hrs with the check in our hands.

Im so happy with my grand cherokee srt. We had a small issue before the buy. Thats why i didnt put the 5 stars. But other than that we good...

It was very nice and helpful.

My experience of selling a car was very easy and turned out great. It removed the stress of selling my car. Once I got the online quote, I went to the location and completing the process was seamless. All the employees I encountered were professional and friendly. Id recommend to anyone.

Cars are priced somewhat high. Most vehicles didnt have a price tag on them. Salespeople only interested in selling, not too much customer service.

I have been looking on line for about 3 months and reached out on line got pre approved for the car that I test drove we decided we needed one with a feature on the one that we test drove. We found one in the area and 48 hours from then I literally signed the paperwork in the car and drove off. Simple process no hassle no secret charges no surprises. Simple easy understood program. Great friendly people and thoroughly rewarding process.

Had a terrible experience at the Buena Park location which led me to this location.I brought all of my appraisal paperwork in to sell my car to have them tell me that they couldn’t buy my car because the registration was expired. I then drove all the way home to realize I could pay my registration online (no thanks to the people at Carmax.) After receiving a confirmation from the DMV I called and asked if I could use my email confirmation as proof of my registration to which they said yes. So I took my third trip back to Carmax delivered all the information for them to then tell me that they could not except this confirmation from the DMV and that I needed my physical tags in hand. W H A T. I literally just called to confirm that I could use this information to sell you my car today and now you’re telling me that I can’t sell my car to you with this information. I then ask who did I speak to you on the phone they told me I could use this information and then had me drive 30 minutes down here? Her reply was that they use a guest call service and that I didn’t speak to someone “ Who knew what they were talking about”. W H A T. Do you work here or do I? this place is a joke.

I visited the dealer twice.I received 2 appraisals and I never seem to get an answer after that. I was told they would give me an answer same day if I was able to be there at 4pm . Which was not the case. Then once I was there they told me they would call me the next morning. Which was not the case either. I texted the number provided the next morning and got no answer. So not what they advertise.

Great place to buy are car and easy to make payments

Highly, highly recommended company and also the employees at the Torrance location! No pressure, clear pricing, easy financing and even a 30 return policy! I also asked them to fix a minor issue I found with the vehicle, they gave me a free loaner and fixed it within 3 days. Definitely going back here for my next vehicle purchase. Thanks CarMax, you guys rock!

It was excellent quick an good experience.

Quick, easy and got a great offer. Car was coming off lease and they coordinated with the lease company and took care of all the paperwork.

The whole process was wonderful, Got a good price and what I loved the most was Laura in the Business office assisting me and taking care of all the paperwork, I was stressing about selling to a third party so Carmax took all my anxiety away.

It was hard but wasting my time told me one thing and when I got there the down payment skyrocketed through the roof drive time is better

This place has some really great cars and I took my Fiancé here to see what kind of car she can get and even though the place is small most of the cars are unavailable (due to online purchases which is good for business I can dig it) they still have alot of great variety of cars on their lot. My only drawback is that why would the employees here place the price tags behind windows that are heavily tinted (doesnt make much sense to me) but overall its a good location to look for cars.

I had a wonderful experience buying my car with CarMax!

It was great nice and sweet and surprisingly relatively fast !! I was impressed

I had a great experience selling my car to Carmax. I initially came in & didn’t sell my car. I came back a few weeks later & was very satisfied with the offer, so I decided to move forward. Robert Ota assisted me with the appraisal & Laura assisted me with all of the documents. They were both a pleasure to work with. I highly recommend Carmax, Robert, & Laura.

I wanted a car that was cute, cheap, convertible, and great on gas/mileageI got it all for the right price and they gave me an AMAZING quote on my used car trade in.Carmax is THE WAY TO GO!

We needed to downsize, and get rid of one of our cars. We went online to schedule an appointment, it was easy to use and got an appointment right away, booked it. Visited this location, I saw that my name was on the list, and the process was seamless and were able to sell our car for a good price. The staff were very professional. It was a great experience.

I brought my car to have a simple fix done to my door handle under their CarMax “90 warranty”. Instead of doing a proper repair that would just have needed a low cost part. They did an off the books repair, glueing my handle back together. Potentially ruining my door handle.This was done without any authorization, which buyer beware, they claim they don’t need since I bought the car from them.They claim this is normal for them and meets their standards of repair. So caution to all who are thinking about taking your car it for repair.When I called to try to make this right, the manager hung up on me, they were completely intransigent.

Great value, huge selection, and friendly staff!

The sale was easy and fast

The person who helped me sell my car was very kind and patient. Carmax had a power outage in the middle of my transaction and she was able to still push my sale through! Have been recommending Carmax to all of my friends since!

This is a very professional place to purchase your new car. If you pick out your car do the pre-approval then go to car max with the required down payment everything will flow very easy.

Fast and expert service from all departments. The business office was especially great. My husband was ill. So they provided us with curbside car services to sign our paperwork.

Sell your car to CarMax. You wont be disappointed.

Friendly and hospitable staff. Didnt wait long for my appraisal and information given was to the point. Not sure about buying but my experience was very satisfactory.

I received a great offer on my old car. Fast, friendly, and professional service.

They have great deals and customers service is great too. But I will have to give a one star because it’s sad how they discriminate against people with an ITIN. I believe that many of us have very good credit as people who have a social security...

Very good evaluation, fast and excellent work!! Thank you so much guys!!

Very helpful stuff and fast customer service i love carmax i will do business again. Thank you 😊

Really good experience. Fast. Efficient. Fair pricing.

I did a trade in and also purchased a car. Process for both transactions were done together which made the process so smooth. My only complaint is I did the loan approval at home to make the process faster and was still there over 2 hours.

CarMax made me an offer on my car that matched my expectations. I was very pleased.The whole experience was great.

I sold my car here and the process was seamless. Everyone I met are very professional and made me feel important. An awesome experience and I highly recommend this Carmax to anybody willing to buy, sell or trade in their automobile. Go see them today! 😃