Kaz you are the BEST! Wow I can not thank you enough for such an amazing Job!!!----------------------------------------------------------------------------------Normally I Dredd going to get a new car, but now,////////////////////////////////////////////////////////////////////////----> KAZ = AMAZING CAR BUYING EXPERIENCE.

---------------------------------------------------------Kaz Yeganeh, Larry and the entire Infiniti team were amazing !!!!---------------------------------------------------------My wife an I were returning our cars to get new ones. I walked into Kazs office and right from the start he was professional, great energy and very eager to make the entire process easy and enjoyable. As I write this review, a week after the Lease / Purchase, I have been in contact with Kaz about the different features of the car. How does this feature work, how does that feature work and so forth. Kaz answered me just as fast as when I was Leasing / Purchasing the cars from him. At no point did the energy or helpfulness slow down. I feel like I got the family discount. I am so happy I got this car and have told my friends and family about Kaz and his team!---Kaz thank you so much. You made the process really fun and enjoyable.

KAZ you are amazing. I love my new car. I can not thank you enough

Great customer service! The sales rep, Kaz is a polished professional with great attention to details. We had worked out a great deal with no haggling, or confusions. Both the sales and financial representatives made our experience easy and simple. Competence and high standards is how Id describe the whole leasing process here at South Bay.This is our second lease from this dealership, and we would do it all over again. Thanks for making our experience pleasant and efficient!

I had a excellent buying experience, this is my second Q50 red sport. I wanted the car they had and they sold it to me. This is special because I live in the Seattle area and no dealership had the car I wanted in my area. Thank you guys Mike, Anita, and Kaz I love my new car

South Bay Infiniti rocks! Coming here for the past 9yrs for maintenance and repairs. I want to give a big thanks to service advisor Everardo for taking care of my 16yr old G35 and making it run like new. Thank you Team South Bay Infiniti!

Hi Kaz,Thank you so much for my car. I love it! You were so nice and patient with me I really do appreciate it. Thank Larry for me. This was my 1st car on my own, no help from parents. I was a bit nervous, but Kaz put my nerves at rest because he explained the entire process. He really helped me understand what I was getting.Girls Kaz is the real deal!!!!Thank you Thank you Thank you Thank you Thank yousooooo MuchElaine WangIntercore Technologies

Best place in Southern California to purchase a car; best car to drive in the Western HemisphereMe and My Inginity,Liz Shaw-Stabler

They offer excellent customer service from the guy at the service desk who assisted me to get a salesperson to the salesperson who is Grayson is just enough to be honest and say I dont have any cars that youre looking for but Id be happy to locate one all I need is your name and your number they have clean showrooms they have coffee tea water I would definitely recommend this dealership although its deep down on PCH its a good drive for a Sunday afternoon

Took my Q50 in on 6/11/21 for a complimentary oil change, diagnostic and recall repair. I declined the $3000 worth of work they found which included brakes. A month later, I get my brakes done and was told my oil was filthy. They never changed it but lied on my paperwork saying they did so. This could have seriously damaged my engine and ruined my car. Totally unacceptable for a business. Stay away from this place it appears they are sabotaging cars.

Routine oil change with a complimentary wash n coffee all done in about an hour👏🏽🙌🏽 Definitely no complaints. Staff is super friendly also.

Kaz,a month after I purchased the car I had some issues with Infinity Financial. I asked Kaz to look into this. Not really his job, I realize this Kaz :-) But you still took on the task and made the impossible happen once again! Kaz if you ever want to sell Bitcoin you have a job waiting for you!*************************Best customer service!*************************Marcus LeeUthereum.co

I LOVE YOU KAZ!!!! and my Infiniti in that ORDER. OMG what a deal I got!!! This car almost drives itself. Thank you so much!!!!!!All of, my Bassets thank you as well. They are saying thank you in their Basset speak. See picture below.

Great experience. Ever was very helpful! Thanks!

I got fast, efficient and courteous service and will be happy to take my car back there again in the future. I appreciate not being told that I need a lot of expensive extra service which always happened at my previous dealership.

I’ve been to this dealer twice for service and each time it was fast and efficient . Everything is done online and you aren’t hassled to do every item in the maintenance list .

Best experience buying a car!!!! The whole team is amazing and Mike Molles is the best and made it so easy!!!

I’ve had good and bad experiences buying cars at dealerships. Even the good experiences had the stereotypical back and forth games with the salesperson. I’m happy to say this was the first time I felt there were no games and I got an amazing deal. I only dealt with Kasra and he made it the best experience I’ve ever had. I just hope my getting my next car is as easy as this time was. If Kasra is around I’ll definitely go back to him.

The Finance Manager was not interested in helping us lease a car which was what we wanted to do. He wanted to sell us a car and even after telling him we were looking for something bigger, he insisted on selling us something old and smaller. We went somewhere else and have them our money and we had the best customer service treatment. Bottom line, dont settle and dont let him talk you into something youll regret driving.

Outstanding service accompanied by courteous attention. The work was performed in a very professional manner, and included a car wash.

Very helpful, and honest service department..which is rare considering most dealers want to add as many services as possible. They were straight forward with prices and were very safe about pandemic protocol.I would definitely recommend this dealerships service department.I cant speak for the sales because I did not buy my Infiniti here.

Kas and team were great! No pressure, good prices, and very accommodating to some specific requests I had. Signing took 15 min which was very much appreciated. Would highly recommend.

Great staff and great prices

Kaz was super helpful ! I went for a 2017 Q60 and I left in a brand new 2021 Q60 at a way better rate, if you come here Kaz is the guy to talk to he knows what he’s doing definitely recommend coming to this Infiniti Dealership ! 💪🏽

Our new lease experience is rated 5 stars based on the outstanding service rendered by Mr. Larry Harris. He exemplified professionalism during the entire leasing process, as well as extending friendly, accommodating and courteous assistance with the selection of our choice of vehicle, all to our complete satisfaction.. He will be our “go-to-guy” on all future Infiniti acquisitions. Thank you to Larry and to Infiniti of South Bay for:making this an outstanding new lease experience.Richard and Kathaleen Babigian

All of the guys helping me buy the car were amazing! The best dealership ever 😊

This dealer has no decency nor sense of customer care to return cars clean after service. NOT RECOMMENDED!!!

Great staff and prices

You won’t find a better deal at any other Infiniti dealership, don’t waste your time. I got in contact with 6 Infiniti dealers in SoCal and by far this location had them beat right at the beginning. They don’t play games they’ll offer you a unbeatable deal hassle free. Kasra was my sales representative and he did an amazing job keeping in contact with me remotely and ensured a smooth and easy transaction. Credit check and almost everything else was done remotely and once I got there I was out within an hour. I highly recommend his expertise for your next purchase. Thank you

Kaz is great

Not only did they leave my car unattended with it on and door wide open. They did not advise me what serves they did to my car nor when my car was ready. When I asked an employee, they just blew me off as if i wasent important.

Very nice and professional staff. Each time I take my QX80 in to be serviced Im provided with quick and thorough service. No complaints here.

Had a good service there. Thank you !!!

Infiniti of South Bay is definitely a 5 star dealership! I just got another Infiniti and when I say it was the best car buying experience Ive had and Ive had ALOT!!!! It truly was. Kaz is the absolute best!!! If you want to get an Infiniti I totally recommend going to South Bay Infiniti and let Kaz help you!!!!

A few months ago, my husband had a problem with his Infinity QX60. When I contacted the General Manager, Tommy Morgan. He handled our issue with kindness and made sure we got things resolved and were happy... and we are!! Really great service, friendly educated staff! We would absolutely do business with them again!

The staff here were amazing! This was the easiest car leasing experience weve ever had! Kaz,Kite,Russ, and the owner of this lot, went above and beyond for us! 100% satisfied!

I recently had my car serviced and I was very happy how everything was taken care of. I had reserved a loaner so that I did not have to wait in the lounge while my car was being worked on.The check in was handled well with Covid 19 precautions in place.I felt safe because of this.The repair ended up taking a few days, but because I had the loaner it was fine.I decided to get a detail done on my auto before I got it back.It was incredible.It looked like a new paint job had been put on my 7 year old QX50. Infiniti of South Bay is great and highly recommended.

Always a pleasure to go here staff is always amazing to work with

Great customer service

Excellent customer service. Fast service. Highly recommended!!!

Love going to Infiniti of South Bay! Best customer service! I will recommend getting your car services taken care from Candance! She is the best service representative there.

Drove over an hour to pick up vehicle. No car available. Advised by sales Manager if I could not afford the only vehicle he showed me, he had other cheaper model’s? Rude and disrespectful dealership.

Couldn’t have had a better experience. I came in looking for one car and left with another. Anita was very on top of things and knew what I wanted before I even did. In addition to this Maria was so fun through the whole experience and she was very knowledgeable about both of the cars I looked at. She was also very friendly and extremely personable. Lastly Steve and Erick were both amazing as well. With their help I was able to be financed with a good rate on my first car. I truly believe nowhere else would have worked this hard to earn my business, especially not with a used vehicle. I will be referring friends and family here anytime they are interested in a new vehicle and maybe once I’m older and ready to trade out of the 16’ Sonata I got I could come buy a new Infiniti😉

I purchased a car from South Bay and thats where the trouble starts. I traded in my own vehicle with a balance on loan. I was told it would be paid off the next week by Erik. Two week later it hasnt been paid off and my car note is still due. I call the dealership and was immediately given the run around by Steve who LIED to me and said he just saw the check. This then led to another week of nothing happening. My credit history is in jeopardy due to the actions of South Bay and its sales managers. I have had to resort to calling Infiniti USA due to the liars and unethical salesman at this dealership and plead with you to look elsewhere. This is a scam beware!!!!Addition 4/3/19The response that ownership left to this review is the SAME EXACT response I have gotten for WEEKS. My bank has a different response though which is that payment is due this week and they havent received it.I am happy to edit my review if management can assure that this is resolved and provide proof. The proof would be the loan is PAID OFF. I purchased the car 4 weeks ago. Dont let them do the same to you.

Great service

I had a great experience here. The staff is wonderful, knowledgeable, helpful, attentive, and kind. Everything is nice and clean. The waiting area is very comfortable with complimentary Starbucks coffee machine, water and snacks. Television for entertainment. Most of all, theyll thoroughly explain everything about your car and have you ready to go quickly.

Always have an amazing experience the second I walk in till I leave. The staff and everyone are truly friendly. Whenever my Q needs service I will always take it to South Bay Infiniti.

Nice place friendly employees

This company is cheat, before I buy the car, the manager tell me they will pay the first year registration fee, but after I buy the car, they say they just cover the transfer fee$25, so they just come 2 month license fee, and then I have to pay the first year DMV registration $319. When I call them, they just say the sales manager was left not working for them and they didn’t know anything! They just cheat me well done!

Great service department Edson number one

This place is a fraudulent car dealer, after paying cash for the vehicle the dealer instead the dealer created a car loan with Infiniti financial with out my consent. This is not legal at all. False advertisement on the cat I purchased and they refuse to provide me the General Managers contact to try to solve the situation at the lowest level possible.Even if they reply to my comments the dealer is only doing it in bad faith in order for them not to be transparent or look bad in google reviews. Until today no General Manager has reach me to try to work things out, and I purchased the car back in Feb 3 2020. I cant trust any sales or finance manager since they are liers and keep being dishonest about what really happen.On April 08, 2020 I got a response from the owner Kelvin and I just want to say:Thank you so much for responding, for letting me know that my case will not be unnoticed and that you will be looking into my case immediately. I also have been having issues with the car. What a horrible experience please help as soon as possible. This has been very frustrating since the day I purchased this car. Thank you for your time.

We just got our second Infinity, and this was our first experience with Infinity South bay and it was the best car buying experienced I have ever encounteredErik Gonzalez is really easy to work with, no BS and extremely helpful and knowledgeable with financeBuying a used car can be stressful, but people like Erick.... who really care about their reputation with customers and quality of their business, are hard to find.Were so glad to have found infinity south bay because we know we can count on getting a reliable car for our family for a good (fair) price. I will be shopping nowhere else for future cars. Last Thing I would like to note they stayed until the full deal was finished even though they close at 8pm we didn’t finish until about 10pm and at no moment did I feel rushed Thanks again!!!

Unfortunate that the poor administration and lack of follow up by the sales representatives and management took this experience from a 5 to 1.After purchasing a car 4.5 months ago, I have yet to receive my plates. I have called 7 times and spoken to 3 different people. Most recently the sales manager, Luis, who promised to call back 4 days in a row and never does.I would not recommend this sales team if you are looking for a seamless experience with great customer service and follow up.

Outstanding service, and customer care. My first service appointment went quick and easy! They even washed my car...

Chris in the Parts dept. was very helpful. Very nice showroom and waiting room.

Purchasing from Infinity of South Bay was extremely easy and enjoyable our Sales Rep Kaz was super down to earth and made the whole process low pressure and never made us feel uncomfortable.

Luis Vignolo made my experience at Auto Nation Infiniti South Bay a delight. There were no gimmicks or sales pitches, just straight forward, honest communication. The entire staff, from the manager to the receptionist were all personable and professional. The finance guy was knowledgeable and efficient (and listens to great music)! I have thoroughly enjoyed my Infiniti Q50!I truly appreciate Luis emails and follow through after my purchase, he genuinely cares that I have a pleasurable driving experience.

The personnel at the dealer is very professional and nice. My car was well taken care of. They explained to me thoroughly what my car needed and how long the wait would be.

Loved it! Took my car in for service. Friendly staff, courteous and good prices. They dont try to up-sell you. I asked for what I wanted done and thats what they did. Would highly recommend this dealership.

Just bought the new 2015 Q70L. This is a very fine driving machine, especially on the freeway. The buying experience was very pleasant. Salesperson Mike Stafford gave me a great deal and handled all of the details with no stress to me. I initiated contact from their website and had everything set up via email before I went for the test drive. One more trip to the dealership and the car was mine. Great timesaver and even greater car! My wife owns a 2009 G37 convertible and her very positive experiences with the service department helped seal the deal.

I was looking to buy a Q50, and Nam (Paul) was extremely helpful and willing to work with us in terms of what price matched my budget. Not only did he go out of his way to help us get the best deal possible, he also took his personal time off work to come into the office to finalize our sale. He is an exemplary agent for Infiniti and should be commended for his easy-to-talk-to personality and hassle-free sales technique. Ill definitely be recommending Autonation Infiniti South Bay to my friends and relatives that are looking to buy an Infiniti, as Im certain theyll have a good experience here.

Took my car in for some work. Great service, great staff. Rudy and Wilson are cool cats.

The Customer Service is the BEST!!! Each time I go there Im very satisfied. This time I spoke w/ Edson, he was extra nice, super thorough. My experience here is always A++

Excellent Service. The sales team here is very friendly and knowledgeable. They will find a best deal for your new car l.I highly recommend to visit the AutoNation South Bay Infiniti to save time and Money.

Infiniti South Bay team provides the BEST service ever. I leased my G37 from them 3 years ago, and have just purchased it. The process was smooth and painless. I stayed with them mainly because of the consistent high quality that their service team provides. Ive been driving over 80 miles for over 3 years just for an oil change because Ive tried other dealerships and its just not the same.

I had a great experience here. I was attended too very quickly and Leticia and Tom were very helpful. They made my experience very easy and laid back. I would definitely recommend this place

Thank you for the EXCELLENT service on my Infiniti Q50. Eddie is friendly, efficient, and very professional. AAA++++

Great job by the whole gang at Infiniti South Bay. Very helpful and proactive to put us in the right vehicle for our situation. No hard sale tactics used and they were very thorough and professional as a group and approached our business like they were looking to build a long-term relationship with us rather than just treat you like a one-time buyer. They also did a great job of being aggressive and fair with final pricing.

Excellent service.

Best Experience with the brand so far, My service adviser is really great at his job.Thanks for the experience.

I was pleased with the service provided, and enjoyed my experience.

Kim Root is the main reason I bring my 2009 Infiniti M35 to South Bay Infiniti for regular service. He treats me like a friend. He always takes the time to explain what I need. He makes sure I get my car back in a reasonable time. As a single woman, it is especially important to me to develop relationships with folks in various service industries that I can trust. Kim Root is one of those folks!

Excellent service! Everyone is so kind. The prices are high but it was kind that I received a discount.

Candice in Service is the best. Listens to the issues with my car and helps to get them resolved as quickly and as cost effectively as possible. They accept service coupons from other Infiniti dealership which also helps. Parking is a bit tight but they service is great.

I switched my leased G37 coupe for a Q50S sedan and the service at this dealership was impeccable. No bullshit, just good customer service and most importantly honesty.Highly recommend getting your next Infiniti here and make sure to contact Sang. He maid the experience seamless.

Let me talk about my car buying experience today. I came in to check a online used car, at the beginning Micheal was the sales man help us, but at the end I felt he was a little I am the boss. We would like to go back to think about the deal he gave us for that car, so when we leaving I said to him: hopefully we will see you soon, but He said: Maybe someone else will come buy the car! Good thing is Sang Cho made us come back, he is really nice, gave us a good deal, and help us with everything. We are so happy with Sang can help us out. I will recommend him for any new cars or used cars sales. Ask him for a good price!!

Great place, bought my suv here, traveled from Sacramento to South Bay to buy a car, got an awesome deal. Thank you guys. Great service great people.

I never thought I would ever own in iffinity luckily I found this place because of my husband and I actually bought a car and I really did like this place not to mention the salesman was awesome his name is Kaz and his team.

This is of our 4th car with Infiniti South Bay, they have a great product and the service is spot on. Fritz made this purchase simple, seamless and enjoyable. We got what we wanted at the price we wanted. Fritz followed up after our purchase to make sure we were completely happy, which we really appreciate. He also worked with our brother to get him the car he wanted. We highly recommend visiting Infiniti South Bay for your next car. The service department is efficient and thorough, making a service visit a breeze. April and Kim are excellent.

Great Customer Service!!! Ismail, the sales associate treated us like family and made sure he gave me the deal I wanted, not the deal they wanted. I was in and out in less than an hour, they gave me top dollar for my trade and the vehicle I bought exceeded my expectations. Recommended 100%

This is the best place to buy your Infiniti period! Michael Stafford was friendly and honest through the entire process and was very straight forward. No games and best price. This is the 2nd time I bought from South Bay Infiniti.I have compared prices with 4 other dealerships and all of them were playing numbers with me. Ask for Michael Stafford. The coolest sales Ive ever met!

I have been shopping around for a new car and when I got a phone call from Mike Stafford I was very impressed with his introduction. After talking to him over the phone I decided to go in and talk to him in person. From the first face to face I felt very comfortable in the entire sales processes. On my second visit back to the dealership I was ready to buy from Mike and stop shopping around. He made the buying experience very special especially with us being there with our 2 little kids and wife. I highly recommend you stopping by and seeing Mike if you are in the market to buy a car...

This is the first time buying Infinity car and I had a great experience. The place was very nice and clean. Michael Stafford was very helpful and helped me find the car that I love and it has been an absolute pleasure to work with him.

I am not a patient person. I explained this and told the dealer exactly what a wanted. We talked on the phone and exchanged a few emails. I made an appointment for the car we spoke about on the phone. As we drove up the beautiful car was sitting out for us to get right to it. The manager and my salesperson were quick and explained everything to us. In addition, they gave me a great price on my trade in. The Financier was not pushy, offered me a few things and did not push it. I felt that they were trustworthy and the deal was extremely competitive. It pays to have an organized salesperson like Edgar Meraz.

Wife took my qx60 there for service since my work schedule wouldnt allow me to. Done quickly and efficiently. She hates going to dealerships and she said she wouldnt mind going back there again, which is a first. Done through service manager Wilson.Came back again couple months later. Introduced myself once during drop off for service. Upon pickup the gentleman I spoke to one time during drop off addressed me by name Which was very impressive. Great dealer

Bait and switch. I let the salesman Ruben Ruiz know I live 5 hours away and wanted to negotiate everything over the phone and online so I just pick up the car when I drive/fly down there. Got the right car at the right price, all on paper, only to be told he cannot honor the price and has to raise it by $2,000.00. This is AFTER the fact that I had requested the day off from work, a friend requested the day off to drive me down there and after the fact they ran my credit. Took a hit on my credit report for no reason. Terrible sales tactics. Would never buy a car from this place.

The dealers were nice but after the deal was made, I had to wait approximately TWO hours just to get into finance to sign the paperwork. Apparently, they only have one finance person working there on the weekends. If you value customer service, you should have the appropriate amount of staff on hand, in order to expedite the process and make it as painless for the buyer as possible.

My experience at South Bay Infiniti was absolutely incredible and my staff Nam Chang was very helpful and well oriented. As i wanna describe him as Genie because he helped me get the car i really wanted for years!! thank you South Bay Infiniti Auto Nation ^^ and Nam Chang for getting me into this wonderful car.

Two important engine component areas were diagnosed and expertly repaired. My service technician was thorough and my service advisor, Wilson Chihuahua, did everything possible to made the repair affordable.

I got a new 2013 G37 Infiniti from AutoNation Infiniti South Bay. Right from the internet inquiry to delivery of car, entire process was smooth. Michael S. helped me in getting a perfect car for me and answered all my questions. He was very informative and friendly. He gave a very aggressive deal which no other dealer could match. Very professional and friendly staff!

Walked in this dealership about a year ago hoping to get the car I wanted. With the help of Michael Stafford, I was able to drive off with the car Ive been eyeing . A year later & the service is just as great. Went down there for an oil change today and of course the service & guest connection was outstanding. Candice helped me out in the service department shes just as sweet and helpful. Michael noticed me, asked about my car and how I was doing. I had a minor issue & Michael made sure I saw the right people to get everything taken care of. This place and staff are completely wonderful. They have a customer for life :) thank you for all of your help.

VERY expensive for parts and repairs. Wait time long even with appointment. Staff courteous

My whole experience was fantastic. We got a great deal on the car we picked and our Salesmen Eddie was great. If you get to take a test drive with him ask for the S Turn route. I guarantee you will love your test drive.

I really like the new Infiniti location very nice, Every time I take my car to get serviced Candice always checks my vehicle in. Candice is super helpful, always professional, polite, has a ton of patience, and most of all she has a great attitude. She also doesn’t give you that added pressure when your car needs repairs..

Sang Cho and Mike Michael Stafford were the sales representatives who helped me with purchasing the new 2013 G37. They were very informative and very easy to talk to. Also, they professionally presented both pros and cons of buying this car. Many of sales representatives from other dealerships were intimidating, but I did not feel that kind of pressure from them at all. I think they effectively convinced me to buy this car. Thank you again for your help!!

HORRIBLE SERVICE AND HORRIBLE REPRESENTATIVES. Would not recommend this place to my worst enemy! If you are looking for quality service, great care, and positive vibes....please look elsewhere because this location is by far the worst car shopping experience that I have ever had!

William Barnes is truly the Auto Man he performed as he said he would and gave us a great deal on my lease. I was extremely impressed with the professionalism that both he and the Finance Department provided. Thank you again for such great customer service.Mildred & Julio

Great service dept, they will go the extra mile. Ask for Rico. Just picked up my new q50s hybrid, good sales dept. All the staff are personable and pleasant. Worked with Mike good process from start to finish.

Really good service! They work on our Infinity all the time! Excellent customer service!

AutoNation Infiniti South Bay has completely restored my faith with bringing my vehicle in for regular maintenance and for anything else. My previous dealership was a complete nightmare and just turned out to be really shady in the end. South Bay ended up identifying several issues caused by my previous dealership along with working with me fairly to get them repaired. Although I have yet to experience anything negative with the multiple service advisers that have helped me...April S. just won my familys confidence in continuing to come to AutoNation Infiniti South Bay. Keep it up South Bay. Mucho Aloha!