Busy morning when I came because it was the 2nd of the month and Friday. Long line. But I came here only for propane tank refill. The girl at the counter was friendly (I didn’t know how refilling propane worked, so I waited in line), and Jeffrey was also very nice. Paid using CC outside. But I was told that if you want to pay in cash, you have do so inside. It didn’t take long to fill it up. I definitely recommend this place for refilling your propane tank.

Love them! Funniest, coolest employees at Uhaul ! Adriana and the other two employees were awesome. Made this moving process easy with their laughs and kindess 👍🏼👍🏼

Review is for entire U-Haul rental experience more than just one location but this is the location that ultimately did not have my rental and did not notify me of any change. Overall, scheduling a trailer hitch installation and trailer rental was a logistical nightmare. Can’t even count the number of times I had to wait on hold for 25-40 min to speak with someone, manager said they’d call back and never did, was told a location had one piece of the hitch and not the others so installation there was not possible and no alternatives were offered, etc. I was understanding of all this however when I finally arrived to pick up my trailer rental at the confirmed location and time they said, due to the customer returning to another U-Haul location, the trailer was not there. The price was also ~$100 more expensive than confirmed over the phone. A call to notify me of the change in location would have saved time, but not surprised due to the lack of organization in this company overall.

I understand that businesses get busy but this uhaul is beyond busy not only to check in but as well to check out. Lines can have you stalling traffic on a already busy intersection. So if youre short on time and want to be in and out. You will be waiting for over 30 minutes.

You can come here only if you have a lot of time and patience. Only one person at front and she is rude. Bad customer service

August 19, 2020. I visited this store asking for basic information. Employee Barry stepped in with his input that proved to be irrelevant. Barry claimed I was yelling and expressed anger when I responded with a more correct version of the equipment I was interested in renting from Uhaul. I do recall a employee named Israel whom Ive dealt with in the past. Israel was pleasant and exhibited people skills. Barry does not exhibit people skills and this is the reason I will take my business to Penske rental. Note Barrys regard for the present Covid 19 pandemic. His mask doesnt cover his nose. Enough said.

They are understaffed on weekends. Ive been there twice on Saturdays in the past two months and they have one or two reps when they should have three.

Terrible customer service by the manager. I was made to wait 45 minutes for all the customers who arrived after me to get service.

Never answer. Useless.

Reuben is an outstanding owner. Im blessed to have come to this location for services and Im more then satisfied with the excellent customer service and equipment. Thanks for the great experience

Great

It’s ok. Not friendly staff.

Excellent service! Especially their referral mover, Larry and his staff were very good. My husband and I both had health issues and the movers not only moved the 50 boxes and furniture for us but assembled our bed in a professional and prompt manner. Larry was not only a hard worker and polite but did the work at the last minute at a reasonable price too. Naomi

I spent about a week with this U-Haul, returning over and over again to complete a solo mission. Everyone, from Reuben to Jenny, maintained the best customer service I have seen from any establishment in the area. They were consistently patient, professional, and accommodating. I really appreciated when Reuben helped me locate another Ubox when there were no more left at the location. They all deserve the best life has to offer.

Krystal was so helpful with our move. She suggested tips that saved us time and energy and was so great!. The store is nice and the people friendly and quick. Plenty of very cool moving supplies that really make the job go easier.

Wow! They really took my money on this one! Would not recommend this at all. $19.95 truck for a quick trip turned out to the $75. Never again.

Please, please, please, do yourself a favor and avoid this establishment. I simply wanted to utilize the air station for my bicycle. In the past, Ive repeatedly asked for permission yet each time It seemed like I was being silly for inquiring. So, with this in mind, I simply went right to the air pump. A gentleman immediately walked up to me and said, Cease what you are doing. This is not a gas station. In retort, I explained my previous encounters which seemed to fall on deaf in not dumb ears?!?! So after such a rude interaction, I went in to file a complaint but was informed that the rude individual in which I was complaining about was in fact the manager. So, as a last ditch effort to be the better of the two, I offered to pay a few dollars for the use of the air. The manager coldly replied as if I was asking for his first born, No. In defeat, I said, thank you, yet he remained silent and distant.I dont believe anyone should be treated as such especially as a customer. Also, not everyone who rides a bike is necessarily homeless. We might just be trying to offset the carbon dioxide imbalance! (Not that our socio-economic status should make a difference, anyways!)

Set my Trip as I left the U haul office and it clocked up 33 miles. When checked by very brusk young man on my return I was charged for over 100. Was advised the van had probably been driven without me knowing, this is too ridiculous to comment on.So the van that starts out at $19.99 per day for two days was $187.00 A long way from the 19 bucks! Beware, check your odometer and forget the prices quoted on the side of the trucks.

Seldomly do I give an establishment 5 stars, but I have to say that the young lady that runs this place did a superb job getting me in and getting me out. I was caught with an emergency and needed a truck asap. I came in and she was in the vehicle parking area and she stated, How can I help you? I guess she saw my rush. I told her what I needed and she stated, we dont have anything available in that size, so I was disappointed. I guess she saw it in my face, as I turned and walked away, she yelled, Hold on, I think I have something that just came in. I said I will take it. I was in and out of there in less than 15 minutes, with her help. I got the vehicle back and thanked her for her great service and attitude.

$560 charge for a 10 ft box truck and tow dolly from friendly Roseburg Oregon to Torrance 805 miles. Returning my equipment this morning was fast and easy but was not given credit for accidentally putting in too much gasoline. The young lady Krystal was unfriendly. The main thing is to be fair. That goes for both Blacks and Whites. When the Declaration of Independence proclaims all men to be created equal, it means that all human beings, regardless of religion, sex, or skin color, possess the same natural rights. The founders were well aware that different people are unequal in physical and mental capacities.

Terrible customer service. Come an hour before they close if you need propane. Otherwise they are “out” until the morning

Excellent place to refill your propane tanks. Very reasonable price.

Clean operation but not the friendliest staff.

I rented a uhaul and it was smooth everything was great. They told me bring the truck back by 5pm. Then around 3pm i get a call from the uhaul place asking me when was i bringing the truck back because they have a reservation waiting. How rude! Then when i bring it back they gave me another customers receipt. And then they said i didnt have to bring it back by 5pm. After we rushed to bring it back

Krystal was very helpful when we had to move and we got the wrong type of teucm to get a refrigerator she was able to swi2our teuck to one that would woek betyer and got us on our way fast

They have good workers who knows what theyre doing.

Horrible customer service. Called in regarding an extra charge on my card. Kept getting transferred from reservations to customer service. When i finally got someone to help me the man started making up all sort of excuses as to why i was charged extra. Even admitted it was there mistake, but i would not receive a refund.

Good prices nice staff

In and out in a flash. Good fast service

4 people waiting, never answer the phone, they have no trailer lights at all

People need more training.

Nice trucks and good service

Ordered online, got to the place only to wait for them to get all of the items I ordered.

All the employees are nice and helpful

They where quick and truthful

Charge too much for propane ch3ck your receipt

Good customer service

Personal service.

Fast and convenient

Great service

Propane gas

All starts!!

The boom

Juuuusttt o.kay ........