I recently bought my new 2021 Mazda 6 carbon from heritage Towson and I can honestly say it was the most pleasant car buying experience I have ever had! Mrs. Paulette was the best! She really sat down and got to it with us and worked with us to get us the best deal that we could afford. Al was also a huge help! It’s obvious he truly cares about his customers and works hard to get them the best deal. Really, everyone there was helpful. They all took the utmost care of us and didn’t try to pressure us to buy to make a sale like most dealerships. These aren’t used car salesman, they are loving and caring people! I was a long time customer of rich Morton Mazda, but that all changed when I went to heritage of Towson. I will be back here in a few months to buy my wife’s car for sure!

I was very pleased with my experience at Heritage Mazda Towson. The staff were very professional, knowledgeable and friendly. Paulette and Al did a great job to make me feel comfortable and give me the best deal possible. Its a family friendly and will definitely refer my friends to this location. In my past experiences at other dealers has always made me feel Like I need to decide right than and there, pushing me to make decisions makes me leave. Especially being that it’s a second vehicle I was purchasing. However, the atmosphere that Ive experienced at Heritage Mazda was nothing like the past. I havent experienced this customer service and love in some time and I wouldnt change a thing. Ill continue visiting in the future....very pleased!

I love my new Mazda! The staff & management made made this experience fun & easy and also understandable. I would never go anywhere else, I was dreading and prolonging the purchase of my next vehicle stressed out like many other consumers, but going to Heritage Mazda in Towson made the experience very simple and satisfying . Well please with my new car and the customer service @ this location!

So happy with choosing to do buisness with this dealership. Friendly and knowledgeable staff they helped me choose the right car for me and Ive never been happier purchasing a vehicle in all my years. Professional and I truly felt like they cared and had my best interest in mind. Thanks Mazda Towson for a excellent shopping experience.

Very very helpful. Very good people! I have had 8 vehicles and my wife 9 vehicles during our life. Heritage Mazda is the best dealership we have ever been to. Seriously!!

Had a amazing experience with the Mazda Towson team. Omid the general manger elevated the experience with his expertise and was extremely professional Everyone went above and beyond to meet all my expectations. Highly recommend!

This was my first official car purchase on my own and my sales associate Jack was an absolute delight. He put me at ease throughout the entire process and went above and beyond to talk to me throughout the dreaded long wait that comes with all car purchases. John, the man who handled all of the financials was also just lovely. The entire team made the car buying process easy and surprisingly enjoyable.Thank you all again!

The car buying experience is not fun to me; however, Heritage Mazda Towson made the process easy and stress-free. My husband and I were able to get a car that meets our needs with no pressure and with terms that exceeded our expectations. Special thanks to Ed and Omid who both truly went over and beyond to ensure we were satisfied with our purchase. Our business with them felt valued and appreciated and I would not hesitate to work with them again. Thanks!

Even if you don’t own a Mazda, I recommend having your vehicle serviced at Heritage Mile One Mazda of Towson. The Service Department is the best in town b/c of their manager Dora!!! Had a previous CX-5 from 2013-2018, that’s when I met Dora and saw the excellent customer service she provides, and I’ve been recommending them ever since. I took a break from Mazda for 2.5 years. But when I was in the market for another vehicle last week, I went back to Mazda of Towson to purchase another CX-5. After comparing several vehicles in that class, 2 factors brought me back: 1-better pricing then other vehicles in the class and 2-The Service Department was still being managed by Dora! Highly recommend!!!

This is the second Mazda that we have bought from Mazda Towson.Jack our sales person had great knowledge about the car. He went above and beyond to find me a right car. Al the general sales manager made the process super easy and made sure that we are 100 percent satisfied with our purchase. My family will definitely do business with them.

My experience with Heritage Mazda was a good one. The General Manager was great but the finance rep was pushy on signing paperwork and wanting me to agree to a deal he felt was great and I didn’t even test drive the truck yet. He was adamant and telling what he thought I spent during the weekend that I could use to pay my payments monthly. I didn’t like it because I don’t spend what he said he spends doing the weekend but even if I did if I say I’m not comfortable with the price don’t try to convince me otherwise regardless of what he thought. I walked out with my truck but after I called family member to help. Once my family member came to help me his whole everything changed and my deal was better.

We had a great experience at Heritage because of our salesperson Edward White. He was patient, kind and was very willing to teach us all the great amenities that Mazda has to offer. Thank you so much Edward!

Top Gun Skyactive!

I just purchased my first Mazda (2010 Mazda 3) and cannot speak highly enough of the experience I had with Heritage Mazda of Towson. I worked with Gabe and he helped me with a couple of recalls my car had and was able to complete all of them the day I walked in. Phenomenal customer service and incredibly helpful if you have any questions or concerns. 5 out of 5 experience.

I traded in a 2014 Volkswagen on a 2019 Mustang, we sat in the dealership for almost seven hours, the salesman was new so I get it.Fast forward almost two months, I still haven’t got my tags & my temporary tags are about to expire. I call, they tell me that they haven’t got the title for the Volkswagen and refused to do my tag work. I called the bank, went back and forth for three days only to find that they sent the title to the dealership three weeks prior. When I called the dealership, they still refused to get me tags.My tags expired, and on the fifth day; somebody from the dealership calls me telling me that they need the Volkswagen title, I tell them once again that it had been mailed out. And my tags are dead.My husband had to call over and talk to a manager, turns out they had my Volkswagen tags all along, they were missing the title to the Mustang they sold me. They emailed me over new temporary tags, but told me that they couldn’t get me hard tags since they were missing the title to the car.A week later, the manager said he’d “pull some strings” with the MVA to get hard tags.My husband called into the dealership four days ago asking about the hard tags, because at this point; my new temp tag was expired. They said “we called two weeks ago and you didn’t answer” they never called, or left a message. He ended up having to drive down there to get the tags.Long story short, I love the new car; but the whole experience was a nightmare.

I am very pleased with the service and customer care I received at Heritage! I trust them to support me as a first time owner of a brand new car! Thanks

I just bought a Mazda3 from here and had an overall solid experience. First time I went to test drive they had told me the car was ready to be test driven then when I got there they informed me a part was missing and I could not drive it, which wasted my time.The second time I got there, the part was replaced and the car was good to go. I test drove it and they gave me a great trade in deal. Their office has an odd feel to it with blank walls and cubicles with a lot of salesman. Has a weird vibe. I would highly recommend to anyone to ask for Austin as a sales rep, he was spectacular and made the other salesman we dealt with seem like a rookie. He also knew a lot about Mazdas and made sure the gas tank was full and that the car was freshly cleaned. The guy deserves a promotion! When calling in, ask for Jody or Russell, they were the most likable guys over the phone.

Rudy Raley helped me with the purchase of my Mazda 6 Grand Touring and I had the best time. This was my first ever car buying experience and he made it so fun and simple! I love my car and I’m beyond happy with Heritage Mazda Towson!

A huge shout out to Rudy! If you’re looking for great service he’s the one you should go see! I was a little leery purchasing a used car over the phone. However, Rudy was absolutely amazing and patient. Because the car was being delivered from another location, it took awhile and I had my young son with me. And you know how kids can be. Ruby offered to buy him lunch.

Had simple 10:10 am oil change appt. Dropped car overnight. Got call 9:30 am to pick up the car.With many businesses dealing with staffing issues, I had to shop around within the Heritage group to get appt to fit my schedule. Everything from the initial setup call to pick up has been stellar. Ive been a Heritage vehicle owner since 1996.

This car dealership is amazing. Rudy Raley is one of the best car salesman I’ve ever worked with. He is patient, understanding, and willing to work with you. Go to this dealership and ask for Rudy, you won’t regret it !!!!!!

The customer service from my sales agent was top tier. He understood the power of transparency, honesty, and integrity. These characteristics of a good human. He did not want to just sell me a car. He wanted me to make a sound investment. You can not beat or teach this.

This was my first service appointment since purchasing my car in April. Wasnt sure what to expect but the service was smooth and completed very quickly. The price was great as well.

I was losing hope on finding a vehicle. After a really challenged credit history and years of rebuilding, Mazda Towson gave me a second chance on a new used vehicle. It was the perfect fit for our family. They didn’t try to downsize us just to make a sale. It was so nice. Ralph Price was just the absolute best. He was patient with us and our children after long hours of waiting on an approval. Couldn’t be happier with our choice. Highly, highly recommend!

This was the best car buying experience I have EVER had! Best way to describe the staff, they were just amazing. Super helpful, very friendly, and just great. My salesman, Ralph Price was great to work with! My F&I Manager, Chris Anderson was very thorough with what I was getting with my warranties. And Omid the General Manager was awesome! Even some of the other staff came over to make sure if I needed anything through out my visit and purchase. I absolutely recommend everyone purchase from them! You want a great experience? Go to Heritage Mazda in Towson!

Ive purchased two new cars from this location and have also used them for routine service for roughly three years. This latest car buying experience, with Rudy, was wonderful. Straight forward, personable, not pushy, easy to communicate with, and efficient. I have to say Ive had mixed experiences with Heritage and my last car buying experience in 2018 was less wonderful, but they definitely redeemed themselves this time.On the service side, Ive mostly used them for routine service for a 2018 Mazda CX5, but also for more extensive work on a 2010 Mazda CX9. Theyre pretty typical for what Im used to with dealership service departments. I dont feel like they upcharge or take advantage of their customers, and I havent had any issues with the actual work done on my vehicles.

If you are in for a new Mazda, Craig Chappell is the guy. INSIST on talking with Craig. He is the most professional vehicle sales consultant I have come across and I been leasing and purchasing cars for 20 yrs. You can tell he loves what he do, and even if he doesnt it doesnt show so you can say VERY PROFESSIONAL!

Gabriel was an excellent help in getting my cars service needs taken care of quickly!

I was so well taken care of on my last service visit by Nick! He was able, with the assistance, of one of the managers, helped to cover a service I was originally going to be charged for. He also took care of some extra things for me just cause. I got a shuttle service while I waited. He also was super helpful in allowing me to visually identify this unknown car issues I had. Best customer service ever! They saved me hundreds of dollars. Super friendly dude

If you are looking for a honest dealer come on down and see the good people at heritage mazda towson. Service was excellent and the process was smooth. Holla at my main man Rudy and he will get you in the car of your dreams,and if not he will get you squared away with something close. You wont regret it

I WISH THAT I COULD GIVE THEM 10 STARS!!!!! Full disclosure. I bought an older model used vehicle from Heritage mazda. Everybody was very professional and it was a good experience. Fast forward 3 months and I had some issues w/ the car. I took it in for service and we unfortunately found out that it needed expensive repairs. Needless to say that I was discouraged and upset by this news. Obviously nobody can predict when these sorts of things will happen to an older vehicle. I bought an extended warranty but it only covered the powertrain. I spoke w/ a few people before I reached Omid the GM. He looked into the whole situation and went so far above and beyond the call of duty. Im beyond impressed, shocked and excited on the positive outcome. Omid was a true professional and really took care of me. Heritage has definitely earned my business in the future and I would highly recommend this dealership. Its nice to know that Heritage still values honesty and integrity!!!!

I recently bought a used car through Gabe Cunningham at Heritage Mazda Towson. First, Gabe was an excellent salesperson. He was responsive to my questions, knowledgeable, and always pleasant to deal with. Perhaps most important, he was honest and genuine -- something that can be lacking when buying a used car. I would highly recommend him. This is why I am giving four stars and if it were not for the problem I had (see below), I would have given Gabe five stars.As for my overall experience with Heritage Mazda Towson, I had a great experience w/one glaring exception. First, a bit of background. I flew from Michigan to Maryland to pick-up my car and drive back (8.5 hours). I had already committed to the purchase about three weeks in advance of my visit and completed payment in full about two days before pick-up. You would think that all my paperwork would have been ready, right?Not the case. John Davenport, Business Manager, took over an hour just to have me sign some documents. As a result, my timing was put off and I had to make special arrangements so as not to drive late into the night (w/little sleep). There was no reason for the delay and Im afraid this soured what would otherwise have been a great experience w/Gabe and Heritage Mazda Towson in general.

Bought A new Mazda CX5 and my wife loves it. Transaction went very smooth. Will definitely buy there again

Heritage Mazda is great. I have leased a couple of cars from them. Their service is awesome as well, last week I had a flat tire on the CX-5 I leased 3 weeks prior. Adam in service replaced the tire for me for free because it only had 1000 miles on it. They are awesome!!! If you are nice to people, they are nice back...

My service is never less than extraordinary. From the service to sales its all profound. Ive bought 2 cars from them. Wouldnt go anywhere else 💕

My son purchased a Mazda CX5. It was a experience. Super customer support exhibited by Sales Associate Rudy Raley. Satisfied customer.

I was very pleased with the service staff at Heritage Mazda Towson. The staff were very professional, knowledgeable and friendly. Ive only visited twice for service and the staff made me feel so comfortable. Its a family friendly.atmosphere that Ive havent experienced in some time and I wouldnt change a thing. Ill continue visiting in the future....very pleased!

Very helpful. Mechanics were on their best. Analyzed car and offered best solutions and options. Service personnel to notch.

If you are big on customer service, BRING YOUR BUSINESS HERE!!!Before coming to this location, I visited many dealerships that gave me a very pressured and scummy vibe. The staff at this location were very honest with their pricing and genuinely cared about you and your financial situation.I worked alongside Gabe and Jody. I cannot vouch for these two men enough!!! They are quick to answer your phone calls/emails and always have a smile on their face.This was my first time buying my own car and I was very intimidated walking into any dealership...except this one!! The staff make you feel welcomed and comfortable. The process was also super quick and easy. Even after I purchased my car, I was receiving calls from Gabe if I had any questions.THANK YOU Heritage Mazda Towson for everything you did for me, I am forever grateful and will most definitely be bringing my business back here.

My daughter reassured me”cars can be fixed” From past experiences I wasn’t sure about that. Had it towed to a honest repair shop but the owner said it had to go to Mazda. I was scared to death thinking I’m going to have to pay in the thousands. Towed it to Mazda in Timonium. I got my car back the same day and the repair was a little over 400 dollars!!!!! I did get a list of items recommended to fix that was 2000 and I believe this as I have not been taking car for regular maintenance and the car is 8 years old. But it wasn’t presented as if the items had to be fixed immediately which gives me time to get the money. I will never go to another Mazda dealer.

Was able to help getting a bigger vehicle for the family. Chris and Danny were extraordinary in assisting with having this goal met. Very professional, courteous, and thorough.

Called with a broken mirror. Carl got me right in and fixed within 10 minutes. Fantastic service.

I just recently bought a car from Mazda and had the best experience possible. I worked with Gabe and he was most pleasant and helpful. Going into a car dealership as a female alone is usually nerve wrecking, but they have me the best deal possible and made my time there very pleasing. Thanks kindly -rayjean

Adam and the whole team were great.He was able orchestrate a windshield replacement, MD safety inspection, AND the 60K mile service all on the same day! Saved me a lot of time and stress. Shuttle service got me to work on time and I simply shuttled back at the end of the day.Absolute pleasure. Thanks!

I just purchased a car from this dealership over the weekend and it was the worst car buying experience that Ive had (and I’ve purchased many cars in my lifetime). I went in with a 2020 Suv, I was looking to downsize. They put me in a 2020 CX3, I notice a little smoke smell in the car and told the Sales rep that they needed to fix the smell and clean the car, it was extremely filthy. After going through the process of purchasing the car, the vehicle was brought to me with what looked like a half done cleaning job. The smoke smell wasnt as bad but as soon as I open the car door the next day the car reeked of cigarettes, they just used something to temporarily mask the smell. I contacted the Sales rep Jack the next day and and all he could tell me is that they would try and clean it again but they can’t promise it make the smell go away, which is unacceptable. Now after calling around I’m out $450 dollars to get this car detailed and cleaned. I’m newly pregnant and can’t bare the smell of smoke in my vehicle. I have never in my life been put in a car as filthy and smelly as this one, it’s just wrong on so many levels. Today I also received a call from the finance company asking for my VOE letter from my job and my paystubs which were given to the financial Team at dealership. This has been a very frustrating process and I would never by purchase a vehicle from this location again. Maybe it was my sales rep but I give customer service a 1 because of the way the car was given to me.

Amazing customer service! The entire team went above and beyond to help me purchase my first Mazda. Omid the general manager was super helpful and made me feel like family. Such a great experience I would recommend and will also return when my lease is up to buy again.

Gabe thanks for all of your help on the purchase of my used car, 2009 Infiniti G37 Coupe. I talked to them over the phone, agreed on a price and then went to see that car and it was a great deal and price. The entire Heritage Mazda of Towson team made this happen. The hole deal went off without any problems. Thanks for making this purchase easy!

Slow but great. Happy hubby. Thank you Austin and Laura

These guys are awesome!!! Al and Ransey was very accommodating to my wife and I!! I highly recommend this dealership to anyone looking for not just a great deal but complete transparency!!!

My experience at Heritage Mazda of Towson was way beyond my expectations! I have always carried an attitude of discouragement towards dealerships, however I must say I have never experienced such care and compassion from the employees at Heritage. This was absolutely my best experience I have ever had, I have purchased 5 vehicles from dealerships in the past 10 years and this just speaks volumes!!Tansey, Russ and Karl deserve such recognition for their amazing service! I am in no way related to anyone here, I just wanted to share my outstanding experience!Thank you so much I am ever grateful!! You have gained a lifetime customer!Terry

My experience at Heritage Mazda was nothing short of amazing! The staff there are very professional and efficient in their work. Gabe work tremendously hard to get me a deal I was comfortable with. The GM and finance department went above and beyond for me & for that I’m truly grateful because I was able to leave the lot with a new car. The car was detailed by Derek from Diamond Detailers. He made sure the car was fresh and cleaned properly before I entered it. He even helped me transfer my belongs from my old car to the new one. I was scared to jump out there and finance a vehicle, but everyone at Heritage Mazda made me feel super comfortable and at ease! I definitely will be referring friends and family! Thanks guys!!!

Gabe was terrific to work with. I would certainly purchase my next vehicle with him and will recommend all my friends if possible. He is a cool dude!

The Mazda Dealer in Towson is a great place to purchase a new car. The Service Center has always been great !

I would have never thought of having a positive experience when buying from a car dealership but Ryan V. and the Mazda heritage team made that possible. Transaction was smooth and professional, no turns, no bs, just straight to the point. Thank you Ryan for making our car buying experience a lot better than the previous ones.

Amazing service and friendly staff. They really did a good job of making the process of buying a car enjoyable and effortless. Thanks again to everyone there.

The staff went out of their way to make sure we got the best deal on our cx 30.

Sold us a lemon. And then wanted us to pay for the service to be diagnosed. The check engine light kept coming on. Ever but from them. I then went into another location and traded it in.

First of all, 5 stars for Gabe who made sure I got the best car possible (better than I even dreamed). Gabe is extremely knowledgeable and personable so you feel like youre buying a car with a friend who happens to be a car expert. I also appreciate the amazing finance team because they worked with me and ensured that I had all the information and answered all my questions. I highly recommend coming here during your car search to get the best deal and best experience.

I highly recommend Heritage Mazda of Towson. I worked with Ralph and he was great! I never felt rushed or pressured. He worked with me to get a good price for the car I wanted and I received a fair value for my trade. Thanks for all the time you took with me!

Pretty good experience. the manager is super cool and was very helpful. sales team is cool too.

Excellent experience today for routine car maintenance, oil change, inspection, wiper blade replacements. I’ve been with Heritage for over five years and my new service rep, Nick, has been the best yet although all my experiences have been positive.

I love the service department here. Very efficient and friendly customer service. The people who work here are polite. That may not mean much to some but to me it is an indication of quality of the business. I do pay a little more for routine service here, but its because I am so impressed by the operation at Heritage Mazdas service center. To me, it is worth the extra cost for my piece of mind. Highly recommended.

The staff were very helpful. They explained everything pretty clear and make the price transparent.

I bought a 2021 CX-5 GT, working with Ralph, Al and Omid. They valued my trade-in 2019 CX-5 GT very generously and gave me a fantastic deal on the purchase price. Besides me, they worked with my son, whom we conferenced in from a Mazda dealer out of state. They were friendly, professional and worked hard to achieve all around satisfaction for all of us.

Made appointment 3 days ahead. Drove almost an hour. Sales man wasnt there when we came, the cars were not cleaned or inspected. They couldnt find the keys to both cars we wanted to see, so never got to even sit inside or start them. The ret of the staff was nice but NOT very helpful.

This is my second time buying a car from Gabe Cunningham at Heritage Mazda. I came back specifically to him because he made a very positive impression the first time I purchased my car from him. Gabe has excellent customer service and the staff at Heritage Mazda Towson are friendly and welcoming! Gabe and Omid worked with me to put me into the car I really wanted at a competitive price. I am grateful to them because I needed to buy a car due to the fact that mine got totaled. If youre looking for a great car and a great customer experience when buying a car, go see Gabe Cunningham at Heritage!

My experience with Heritage Mazda was very nice. The service department had my car in and out in a timely matter and notified me with there findings and what they did for me as the customer. Thank you Karl and Brian for your great customer service. I did go and inquire about purchasing a new car and the salesmen were just as equally nice and helpful. Thank you Ralph for your patience and time even though at this time we were not able to purchase a car you all were very nice and very courteous. When I’m able to purchase a car I will certainly return to see all of you.

I bought the car from out of state. I negotiated a price via email and phone. I showed up and the car was ready and as described. It took almost three hours of waiting and getting paperwork signed. Im not sure why it took so long, I had no trade in or complications. I drove home that night. Overall my purchase experience was fine, and I was happy with the price. The car is fantastic.I did not receive my license plates prior to the temporary plates expiring. As of today, I still dont have my plates; it has been 57 days since the temporary plates expired. That is not a typo – 57 days and counting. Communication with them was poor – they often didnt return my calls and each time I called I had to start with a new person. Finally the general manager emailed, and communication with him has been satisfactory.In one email forwarded to me, it was clear that my paperwork did not reach the DMV until 82 days after I purchased the car, - that is 22 days after the temporary plates expired and 8 days after I contacted them about the issue. Apparently, due to Covid the temporary plates do not expired and I am legally allowed to drive the car, although in normal circumstances it would be illegal for me to drive the car.

Purchased new CX-30 from Heritage Mazda Towson. It was a very pleasant experience. A brief & straightforward negotiation. Jack W handled things professionally and efficiently.

Just traded in a 2019 Mazda CX-5 GTR that I bought from Heritage and picked up a 2021 Mazda CX-5 GTR. This is my third car bought from Heritage, and our Hyundai Tuscon only goes to Heritage for service. We worked with Austin and Al to get the deal done. Everyone was awesome to deal with and I couldnt be happier with my purchase and overall experience.

The Worst experience been gone through, I asked for CX-5 Grand Touring, we went to lot far from location, i dont know dealer willingly/unwillingly showed me Wrong car Grand-touring+Package which i drove back to Dealer location and said its more pricer than what i asked, again i asked for what i wanted and they said like they wasted some time and said the car got sold few minutes back. later they said they have red, Finally agreed to take, and again for financial they said even i pay down 4K they are not going to hold car for me for 1 night, i said i have pre approved bank loan, but they still put me on their own finance contract willingly, looks like a scam to me . Never seen such bad dealer.

Stopped by to get my car serviced and inspected. Karl Cook is professional to work with, and was great at keeping me updated on what was going on with my car. Will come back here again, highly recommend.

Friendly staff answered all of my questions. Allowed me to take two different models out for test drives. Of course there was a little pressure to commit before I was ready to do so, but thats just good salesmanship.

Went in for an oil change and tire rotation. I was greeted immediately and my vehicle was serviced right away. My service advisor, Adam Nickol, was very friendly and professional. Great job!

Thanks, Gabe! Your excellent help made buying a new car a breeze. My wife and I felt you gave us personal and straight forward assistance which made a normally boring and stressful time more fun. This is our second Mazda at Towson Heritage and it wont be the last.

Great experience! I bought a Mazda CX-5 Touring and Ransey Stimson was my Sales Consultant and he was amazing. He explained all features in greater detail and made the whole buying process a lot easier. Im happy with my new car and I highly recommend Ransey!

I worked with Gabe Cunningham and he really worked to get me a deal that fit my budget. I am very happy with my new 2021 MX-5 RF.

UPDATE, RESPONSE TO DEALERS RESPONSE: I have emailed Omid multiple times over the past several months well prior to writing this review. If he bothered to read and respond to emails he wouldnt be surprised. In fact if anyone there did, they wouldnt. Omar responded ONCE telling me to contact the Service Department instead of any sort of proactive behavior. Then, when I wrote Omar an email well before posting this review about the poor result, he did not respond. Youve earned this poor review.If you are comfortable going in blind and paying full price you might feel great. Otherwise its a clown show. Team members dont communicate with one another, are only out to separate you from your money, and otherwise are ill prepared. However, they all act like theyre doing you a favor. Smarmy is the word that comes to mind.Bought a Mazda CX-5 2021 Touring with the optional sunroof, power lift gate and upgraded sound package. Also acquired wheel locks, cargo cover, all weather mats and cargo tray. Paid slightly above $30k for it. Didnt need to finance, but dealership wouldnt budge on price for all cash. So went with that.Getting to that purchase required multiple visits, with multiple sales staff, and several misfires on the dealerships part. I made an offer via email for one vehicle, was told yes, only to have it rescinded later. I made an appointment to test drive a vehicle, arrived, only to find out no one I had communicated with had bothered to ensue the vehicle was on site - as a consequence it was still in Bel Air.At the time of purchase in November the all weather mats and cargo tray were unavailable due to COVID. No big deal, read in a couple of months and theyll get in touch. Couple of months go by no contact. I get in touch, twice, before finally getting a response. Oh a few more months, well get in touch. Wait so more, get in touch again. Oh, contact our service department to make an appointment. Contact service department, they have zero clue that this is part of the sales contract, they dont even have the tray in stock. But, tell me to come in for a service appointment. Get a cryptic email its been ordered and received. Go in for the service appointment and they challenge me about where it is in my sales contract. I have to show them my contract, which is their document. This is after an hour of them screwing around doing nothing with the vehicle. Finally get the vehicle back with mats slapped in, none of the warning tags removed, nothing vacuumed. What a dumpster fire of a service experience.

Great customer service 👏

Its good

It was the best car buying experience, I highly recommend them!

I had the best car buying experience buying a car I’ve ever had!!! Gabe Cunningham was an absolute awesome salesman, he rocks and works hard to work with you and is compassionate and is all around brilliant. To the Managers you all rock also! Do yourself a favor if you need a new car., go see Gabe at Heritage Mazda in Towson!!!!

I cannot more highly recommend the sales staff at Mazda Towson. I worked closely with Austin and Konstantine, who guided me through the car buying process and patiently answered all of my questions. They even politely tolerated my multiple test drives as I mulled over several cars and models. Great pricing, friendly staff, and no pressure sales made for a great car-buying experience.

The staff was friendly, efficient, and explained things in terms I can understand. Pricing was reasonable. Waiting area was clean and adhered to social distancing guidelines.

Very friendly and efficient

Great experience!! 5 stars+. Adam was a fantastic service advisor. I was not able to leave my work until after the shuttle stopped running and Adam took the time to personally picked me up from my office. He then went over everything that was done to my vehicle in detail and gave me a breakdown of the charges. Adam, Karl and Dona all pitched in to make for a fantastic experience. Will be back again!

Just want to personally thank Mr.Mitch G. for helping me and taking care of my problem that I had a couple weeks ago... I appreciate you stepping up and talking to me to see how we could come to a conclusion that best fits both parties... I am glad to say that Roxy (my RX8) and I are apart of the Heritage Mazda of Towson family... A family that takes care of one another!!! Thanks again...

I drove about 2 hours to Townson from Philly to meet with Ransey Stimson for a car that I desperately wanted and my overall experience couldnt have been any better. From the time I walked in until I drove off in the car, I was very pleased. Their customer service was exceptional and they also worked to get me the best deal possible. Very happy with my purchase and I would definitely do business with them again!! Thanks Ransey and thanks to the rest of the staff at Heritage Mazda Towson!

Bo was a great salesperson who was very willing to help us find the right car. He wasnt pushy at all and treated us with respect, which is unfortunately something hard to find in this industry. Would absolutely recommend and buy from him again.

This was a great experience. Tara contacted me from the finance department on a Friday and we had a great conversation phone; two hours. The next day everything was set up and all that I needed was my signature. A great day at Heritage Mazda Towson.

Fast and friendly as always. Satisfied with the work they do

I just came back from this location and from the phone call to schedule an appointment (less than 24hours ago) to being in and out with results I am truly satisfied. I wish I had purchased my car from this location but I must say your service team is great. I forgot the guys name who helped me (tall who sits at the end desk closest to the office), he was very nice and personable. I think Ill continue to come here for any problems in the future rather than where I purchased it.

Professional and courteous service. I do wish my SA had a better fitting mask, it kept slipping down his nose.

Did post construction of remodeled offices.

I will begin by saying that all of the reviews are definitely true! I reached out on a Sunday and was immediately contacted the next day regarding my vehicle of interest. I ultimately scheduled an appointment to come in on Tuesday evening. While I wasnt greeted upon entering the lobby, when I ultimately connected with my salesperson, Austin, I was pleased with each step afterward. The test drive (offered to be taken alone or with Austin) was pleasant and allowed me to see the vehicle (CX 9) perform in a variety of scenarios. Austin was professional in his outreach prior to the appointment and during the discussion about the vehicle. He really tried to identify what was most important to me vs selling me a car. I was ultimately able to work out a deal with the sales manager and left feeling please with the compromising that we both made.The entire process was about 4 hours (mainly the wait to sign the papers with Finance) but overall it was worth. I drove an hour based on the fact that they had the specific SUV that I wanted and the online reviews. I am glad that I did and would certainly recommend working with Austin and the team here.

I had a positive experience with the service man that help me. He kept me up to date with everything that was happening to my car and the cost of the services. I was surprised I was offered a loaner car so that I did not have to wait. I was happy with the service. The young lady working Tuesday also get 5-stars because she was the person that offer the loaner car to me. My car looks great.

Our experience @ Heritage Mazda of Towson was nothing but 5 star!! Every single member of the staff were friendly, courteous & professional! We cannot complement our sales rep Gabe Cunningham enough! He far exceeded our preconceived expectations of how our car buying day would go. We were treated like we had been longtime friends! We will be whole heartily recommending Heritage Mazda of Towson and particularly Gabe to all our friends and family for their auto needs! We must inform you Gabe, youre stuck with us for a long time!

I want to say Ramsey was great thru the whole process I was involved in an accident late July and was told my insuramce company would handle starting my gap settlement. Ramsey called gap and they had not heard a thing he helped me get started that day. I was a hard case i do not have the best credit and had to wait over a month for the insurance to pay off my totaled car. Ramsey made sure that in that month to call to get updates and help me in anyway he could. I was able to walk out late Sunday night with a vehicle thanks to Ramsey and Russell.

Fast and great service. Love them

Service center is always top notch. Friendly, accommodating, honest, and fast. Always appreciate that!