I had a great experience working with Gordon at Lexus of Towson. From walking in the door and test driving three different models to finding a previously owned NX for me. Gordon and everyone I dealt with at this dealership was professional from start to finish. No games played because of car shortages, just doing the right thing for the customer. I had a wonderful experience buying a car here. I highly recommend these guys to anyone who is looking to buy a new or previously owned vehicle!Wonderful people to work with!

I came in to get my door actuators fixed and Andrew Woo was such a great consultant. There was an issue on their end at the very beginning of my service and he totally made up for it. Andrew kept me well informed of the whole process and I definitely will be coming back and requesting him for any future needs!

George and his staff was very inviting to work with us. Pleasant personalities. Open eared to answer all our questions. Provided exceptional service. Came home with the car I wanted on their lot. I am very Happy and pleased.

Monique in service was great. Very welcoming and had me in and out. She kept me informed the whole time. Every time I come I receive great service. Always feel valued. Thanks Monique

Brian was great to work with from beginning to the end. The car was brought to our house to test drive and see it in person instead of having to go back to the dealership for a test drive. The transaction was smooth and I’m very happy to be a new Lexus owner.

1. No respect for customer’s time. Get there on time they let me waited for 45 mins.2. After the service, they brought me to the front desk window sign and get the key, no one explained anything to me about the service. Feel like “Just sign the paper, get the key and go.”

George is a great sales person. Very detailed oriented guy. He was cool and calm through out the process. In between, he was able to assist two other customers without sweat. He is a wonderful multi task sales man. Keep up the good work George. You the best.

Lexus of Towson hands down has the best car service center I’ve ever dealt with. Andrew Woo is my service guy and he’s the epitome of what professional service should be. He’s always a pleasure to talk to and he makes my time at Lexus as smooth and comfortable as can be…. I’m truly grateful for the pleasant experiences I have at Lexus every time I take my car in to be serviced. LEXUS FOR LIFE….

As always, my vehicle’s service was completed on time. The service mechanic took great care of my vehicle and came back to me spotless. Andrew Woo is my service consultant and he is one of the best. He kept me informed on what was taken care of with my vehicle and what may need attention in the future. He was very professional and personable. I would definitely recommend Towson Lexus for all maintenance on your vehicles.

Andrew Woo is an excellent service consultant. The best service department experience in recent years. I highly recommend Lexus of Towson.

My first experience with Lexus of Towson was lovely. Mr Andrew Woo was very pleasant, helpful and knowledgeable. I look forward to having my car serviced again. The best customer service that I have experienced in a long time. Mr. Woo is a consummate professional and represents Lexus very well.

Great experience in Lexus of Towson. Huntley did a great job and very honest. Thank you for all your help!

The service was great! I made an appointment online and that was quick and easy. The service technician Ms. Wood was very welcoming and knowledgeable. I did wait for my regular service maintenance and it was busy this day so the wait was 1hr, but the waiting area is comfortable with a TV and refreshments. I would highly recommend getting any lexus vehicle serviced here.

I bought brand new RX450h 2022.After a month of driving, the vehicle moving over 30 mph, knocking sound come on while pressing the brake.Service advisor told parts aren’t ready and check until the next service 5k miles due. Car only have 1000 miles right now. I’m disappointed.I was paid over $60k and doesn’t feel like driving Luxury with this annoyed sound. Bad experience. ☹️👎🏻👎🏻

The service department is outstanding. Customer focused and very good at what they do. My service today was very positive.Sales management is more like a Chevy dealer then a Lexus dealer. Have bought close to ten cars from them and on my last car they deleted the service package for the first time. I did not check so it is my fault but I never dreamt a Lexus dealer would do that. Also sold an off brand tire package to my daughter that another Lexus dealer had never heard of. Both moves are a bad reflection on the Lexus brand. Make sure you read everything in the contract before you sign on the dotted line.

Alex was a delight...he is very personable and friendly. He walked me through the entire process. My son stated that this guy is good at his job. The experience was a delight at Lexus of Towson. I would recommend him to my family and friends.

This was my first service since owning my Lexus. Ms. Monique Woods was exceptional with her service and so was everyone else. No matter the employee or their job title, I was asked was I being helped. I really enjoyed my experience! I’m happy with my purchase!! Go Lexus!!!

Brian Legge ran a smooth operation without any stereotypical dealership smoke and mirrors stuff. He is upfront, to the point, and accurate. He also moves things along as fast as possible once decisions are made. And finance was also friendly and professional. Ill recommend this to my friends.

Vince, the service rep is the best at seeing to that all your needs are met during your visit. The service was expedited and above satisfactory. I’m well pleased. Thanks to all the great team members at Lexus of Towson!

I read Georges previous reviews and decided hes the salesman for me! He is everything the reviewers said kind, patient, funny and knows how to do fair business. Every concern I had was addressed with compassion. The deal was so smooth and done in a timely fashion.

Great experience at Lexus of Towson. Working with John was seamless. He’s the best! All of the staff we met and worked with were friendly. Overall a great experience at this dealership. 10/10 recommend.

Vince Geppi is an awesome advisor. He explains everything and gets you in and out very quickly

The service department is great. Clean waiting areas with several seating options. Even though they are busy they have a system and keep things moving. Service advisors are courteous. My car was clean and finished on time.

My service advisor was James and he was AMAZING!! They did everything that needed to be done in a very timely manner. Everyone there was friendly and helpful. I definitely recommend Lexus of Towson!

Revision to Original Review, Upgrading from 1 Star to 4 Stars:After submitting my original review (see below), Mike Meagher, the General Manager, reached out to me to acknowledge the unsatisfactory chain of events regarding their price hike and he committed to making it right, including honoring the originally quoted price. He was very professional, apologetic, and understanding, and he invited us to take the vehicle for the weekend, which we did. As expected, the GX was great to have as we ran through our weekend routine....its a really great luxury SUV. With the pricing having already been settled, I ended up purchasing it today. The remainder of the buying experience was great. Gordon Kimble continued working with me, and his service was first rate all the way. I would highly recommend working with him.Ultimately, Lexus of Towson came through with a great vehicle for a great price with great service from Gordon and Mike, and for that Im truly grateful. Given that, Im upgrading my rating from 1 star to 4 stars, and it would have easily been 5-stars without the SNAFU on the price. That simply should not have happened. Im including my original review below as a cautionary story...and one that I would recommend no one settle for, but also one that...if it happens to you...you can fight your way through.--------------------------------------Original Review:Dealer did not honor pricing from their website.After researching GX460s for some time, I came across one at Lexus of Towson yesterday that was well equipped and offered on lexusoftowson.com, cargurus.com, and other websites for a competitive price (about 6% below MSRP). My wife and son went to visit the dealership last night to check out the vehicle and met with Gordon, who said that the car had just been delivered and needed to be cleaned before they could take it for a test drive, but that we could drive it today. During the day today, Gordon and I communicated multiple times via text, and when I was getting ready to go test drive the vehicle, he informed me that the sales manager would not honor their web price, and was raising the price by nearly $4300, but that hed take $1000 off of that higher price for me. I was shocked! Now, Im not naive...I do recognize that many cars (especially luxury and sports cars) are in short supply right now. That being said, chip shortages and high customer demand did not start this afternoon. Lexus of Towson had the opportunity to honor todays advertised pricing, and they chose rather to chase a few thousand dollars at the expense of their credibility and business ethics...and certainly at the expense of my business.Dealers using the web price to lure customers in for a bait and switch is bad form....just sad.1 star, would not recommend.P.S., I also contacted Len Stoler Lexus (about 10 minutes west of Towson) who has similarly discounted web pricing on the GX, however they have agreed to actually honor it. After todays experience, Im not sure Im interested in doing business with Lexus at all, but if I do...I may try with Stoler and hope not to get the same shakedown I got from Towson.

When you pay $400 for two keys and drive off, you wouldn’t think you have to test them and sure enough one key wasn’t programmed correctly. Another trip to the dealer cost me 45 minutes and only an apology from the nice service rep. Deserve more than that.

Great experience!! Jonathan was awesome and was so attentive and helpful! Everyone I interacted with were so pleasant. Extremely pleased with my experience and would definitely recommend!

Ive been a customer of the Lexus of Towson since 2005. Monique Wood is by far the most valuable and trustworthy service advisor with whom Ive had the pleasure of working. She knows me and my family, and is always straightforward about what needs to be done for my car. I trust her and thats important to me. I only schedule with her. Thank you, Monique, for your consistent, high level of service.

Yea lexus my favorite car. i got 2 cars from this lot. Huntley is my guy and sanoke the finance lady helped me both times..... good people good business good place good cars. ux250h and is300 f sport durdidoug.com

I had a 10:15a appointment. Finally got checked in around 10:25a because they were very busy I was pleased with the work.But the customer service from my consultant wasnt too great. When we first met he never introduced himself. He looked very overwhelmed and distracted. . And after waiting over 3 hours for my car I had to go and ask him what was the status of vehicle. But overall, I was pleased with service.

Outstanding experience at Lexus of Towson. Stephen Polo is wonderful and the entire staff we encountered were polite, courteous, and friendly. This is a partnership I look forward to for many years.

What a great buying experience !So first off this is my first Lexus, a 2022 GX-460.I traded my beloved 2017 Toyota 4Runner limited and have to say I’ll never look back. The 460 has so much more luxury and creature comforts it’s amazing.Sales person Laurie V had everything in order when I arrived. Vehicle was perfectly detailed and ready waiting with a full tank of gas. Laurie walked me through all the features the 460 has and made sure I was comfortable using everything and answered any questions i had since the 460 is like a space ship compared to my old 4Runner.Finance specialist Matt Meagher was super efficient and easy to work with. No hard sell tactics. He did a great job at explaining pros and cons of additional services that are available for the vehicle. He was a pleasure to deal with.

Bought my Lexus today at Lexus of Towson. Jon Butler was my salesman. Had a very enjoyable and smooth transaction. Everyone was extremely pleasant and helpful. I highly recommend Lexus of Towson to everyone looking to purchase a vehicle. Thanks again, Jon

Outstanding service and pleasant environment!!! Lexus quality and qualified friendly employees made my vehicle service five star.

Shop side review only. Crooks is a mild name for this place. They told me to cancel my 3 week travel plans and the thousands that were spent on it. All to immediately get my car in for service due to the warning code that means battery fan filter is clogged(hybrid). They were going to charge over $800 and make me cancel all of my plans just so they could over charge me over 800 bucks to clean out a filter. I fixed the issue in literally 5 minutes and all I needed was a shop vac and brush. To over charge for such a simple task is one thing. But to make someone cancel thier plans in fear saying the car may catch fire get it in right away. Shows there are zero ethics, morals, or values with this crooked chop shop. If you are out of warranty go somewhere else.

Fantastic service and attention to detail. Come see Gordon who will take good care of you. Very happy with our experience.

I was attended to by Ben. It was a smooth service. Ben was attentive, friendly, and explained everything about the purchase. Ms account lady too was helpful. In all it was a nice experience.

Awesome experience. Love getting my car service at this location. Monique is the best.

It was great working with Mr. Huntley. I’ve brought 3 cars with him and my experience was Awesome he’s the best great customer service.

Lexus of Towson exceeds my expectations every single time! This is the only Lexus dealership I trust to service my vehicles. Monique is my all time favorite service writer; shes knowledgeable, courteous and professional. My most recent shopping experience was nothing short of amazing thanks to Brian and Soon Ok. They made sure I got a great deal and excellent financing. They even made sure my kiddos were comfortable throughout the entire process. I would highly recommend this dealership due to their high level of professionalism, customer service and genuine kindness.

Gordon is a excellent salesman. Made the sale of my lease buyout a pleasant experience.

Jon Butler was an outstanding sales consultant that was attentive and personable. He seemed very knowledgeable and took the time to explain all of the features of our new Lexus. Mr. Mike Meagher (GM) was a pleasure to talk to and extremely fair in his pricing. I would highly recommend Lexus of Towson for your automotive needs.

I always feel so well taken care of at Lexus of Towson. Your entire team exhibited the utmost professionalism from the moment I arrived.

Great experience buying a Lexus from Joshua at Lexus of Towson. No BS and a pretty speedy process.

The process was easy. Everyone at the dealership was very pleasant and assisted me every way possible to get me into my new car. I will recommend this team to everyone!!!

Everyone was so nice and the process was explained in detailed so I could understand it, and it didn’t take a whole day to complete the sale. I was in and out in know time. Nothing but professionals, who knows their job that works there!!!!

I just wanted to let everyone know about how great our experience in buying our vehicle from this dealer. It was very easy. Follow through what was promised to be done with the car. Big thanks to Stephen Polo! Was always in contact when I have questions. Goes above and beyond in my opinion!

Thank you Lexus Towson for such a great service that was provided today . We bought a car for my daughter. Andrew provided an excellent customer service with a clear explanation of everything that we have asked for! Also we got a good price and APR rate. Finance manager Kinny Sun Oko ( sorry, if I spelled name wrong ) was very knowledgeable, kind, friendly, funny . Thank you guys for terrific job. I’m so excited with my purchase at your location.

Lexus of Towson was amazing. The best car shopping experience I’ve ever had. Thanks to your wonderful staff. Dan Morgan, Lori and Soon . We will be returning.

Great fast service. Nice service advisors also. Andrew Woo

He did a very good job and explained all the services to me the courtesy was great

My Service Manager was Ok, the Clerks at the reception and the Valet Parking guys they were not. They need to be more cordial and attentive to customers. It was nothing like that 5 years ago. Clerks on personal phone call conversations while customers wait standing up should not be allowed. Waited too long for someone to ask me if I have been helped. Valet people cannot find my vehicle and thought that was a joke. They need to take their job serious, otherwise they should not be working in LEXUS.

I had the most wonderful sales representative his name is Brian he is from England he has the most beautiful beautiful accent, He So charming so polite Hey made me feel very welcome today at the Lexus dealership I would buy a car from him a 100 times I really had a really good experience today, and brought the car of my dreams.

Ben was fantastic - really appreciated the low pressure tactic - usually buying a car is a dreadful experience for me - but Ben and Matt(finance) made the experience painless and dare I say enjoyable - thanks, Michael Gajewski

Recently we had a State Inspection done by this dealership on my daughters IS 250. They told her that she needed a new windshield and that the battery was the wrong size. Total cost would have been approx. $830 plus labor and $100 for the inspection itself. After rescuing the car and during our follow up call with Service Consultant Brandon Scott we were told that the windshield was chipped in 3 places and that the battery was unsafe. We had several people take a look at the windshield (even with magnifying glasses) and none of them saw any chips, scratches etc. Until today we are wondering and searching for those mystery chips. In the meantime we had the car inspected by another shop. The car passed immediately without any findings. Not even a battery issue was mentioned.We purchased a car from this dealership several years ago, were very happy and had a good experience with them. This was one of the major reasons for having the car expected by them. It was an extremely disappointing experience. Suffice it to say, we wont be back.

They did a great job getting me into a car..and the manager she was really nice about everything and making sure I was happy.

Don’t waste your time and money coming here to get a Maryland state inspection as it’s another way to get money from you by coming up with flimsy excuses to having to fail you by pointing out something unnecessary so you have to pay for the repair. I recently got a Lexus so I stupidly came here though I would say my initial encounter with service advisor Vince was great however I couldn’t not speak much about another encounter JAMES who clearly lacks professionalism with no customer service as even though I had an appointment left me waiting and went to lunch so I had to wait for hours then finally for them to tell me that my new car didn’t pass MD state inspection (meanwhile i serviced this call at the same location 2 days prior with VINCE and everything was perfect)…. So I took my car and drove across the street close by and passed the inspection without any problem then I double checked with our family mechanic who also said I Should have passed the inspection as nothing was wrong with the car….I lost my wheel lock and also spoke to James who gave me a complete wrong information but since I already knew how incompetent he was, I hung up and spoke to another advisor who gave me the right information and actually transferred to parts and services then I spoke to another person who yet again provided another Outstanding service called ANTHONYPlease go somewhere else for Maryland state inspection and I will continue to double check with family mechanic before coming here for any work to be done.It’s just sad that a bad encounter with one person has prompted this review as I’ve actually received good services from other advisors working here.

My family and I have been a long-term Lexus customer for years, and this is by far the worst Lexus dealership Ive been to. I made an appointment with Ben to come in and discuss prices on a new car I had saw online. Ben was rude and not helpful at all. Not even 5 minutes into our conversation, he gets a phone call and starts talking on the phone instead of paying attention to me. I offered the price that other Lexus dealerships offered me and all he said was Wow thats a good deal. Not offering to lower the price whatsoever. He probably assumed that I didnt make enough to buy the car since I was younger but nonetheless, thats not how you treat any customer. I had driven 2 hours to come here since my local dealerships didnt have the exact specs I was looking for, if he didnt want me to waste his time, dont make me waste my time. Ultimately I got the same exact car from another dealership almost 10k below their out the door price. I would highly recommend the other dealerships in the DMV area instead because this place is ridiculous.

Always receive great customer service and maintenance service when I got to Lexus of Towson. Special appreciation for Monique

Monique is FABULOUS! She was able to get me the body work I needed on my car in a timely manor!

Lexus of Towson has always been a joy to work with. From explaining repairs needed, to providing a loaner, to a laid back, no pressure sales team. They are great!! Highly recommend them!!

Vince was great as always. Helpful, patient and professional.

The process from start to finish was amazing. I had to preorder the GX 460 Blackline Special Addition took about 2 months to come from Japan. I got to the dealership late because i had to work all day. Everyone was so kind to stay past work hours to let me test drive and fill out paperwork. The financial part was one of the best experiences i have ever had buying a new vehicle. Quick and painless no waist of time getting pushed to purchasing unnecessary accessories. I am so happy with my purchase and everyone that helped me get into my new Baby xoxo.

Buying a car can be a notoriously less-than-pleasant experience. Once things fell into place for my purchase, I had only smooth sailing. The car is lovely. Staff encountered throughout the sale were consistently attentive, professional and kind. Strongly recommend the car. And the dealership.

I have been buying vehicles from Lexus of Towson for my business and family since 2008. I will go no where else. Relationship has never been stronger. The whole team is rock solid and puts my needs and wants above all. Special appreciation (and complete standouts) for all the care afforded to me by Scott Johnson, Joshua Barley, and Kevin Ferg.

Andrew at the service department is nothing but professional. I was treated with the utmost respect and really felt catered to. As this is my first lexus i already feel as though I made the right choice by getting this type of service.

Andrew Woo always gives great customer service.

If you are looking for a great quality car with great customer service, this is the place. I purchased my Toyota Rav 4 here, and recently returned to this establishment for a repair. I was serviced by Matt, who gave EXCELLENT customer service from the time my car arrived, until the time I picked it up. Matt gave me updates about my vehicle as it was being serviced, and even made sure that I received a quality loaner car until my car was ready for pick up. The repair was quick, eventhough the part I needed had to be ordered. I was pleasantly pleased, and will be returning in the future!

This was a great friendly and informative experience. Andrew Narkevicius ensured we were satisfied with our Lexus purchase and understood the cars features. I will recommend this dealership and Andrew to anyone looking for a new car.

All of the staff are knowledgeable, friendly, and helpful. Ben was the salesman that assisted me. He helped me find the right car. There was no hard sale, I did not feel any pressure to buy the car, and I cannot be more thrilled with my purchase. From the wonderful lady who answers the phones, Matt, Ben, and Cassidy who finished with the final finance paperwork, a huge thank you for making this purchase so easy for me.

Brandon was very helpful and accommodating. He was professional and gave my car great service free of hassle and complications. Highly recommend him and this dealership. Even washed and cleaned my car after servicing it. Will be back!

I continually have great experiences working with Jonathan!

Car took forever. Quoted a different price over the phone than when i arrived. Seemed to charge an outrageous amount for a 15K normal service. Never heard of this new service they recommended. Told if I didn’t I could be fined due to my lease. The one thing I specifically asked fir is my trunk to be vacuumed. Never was done!

Lexus of Towson is a great dealership. My salesman Huntley was the greatest.The finance lady ( can’t remember ) her name is the greatest. They definitely worked me a wonderful deal!!!! So Happy with my new car!!!.😊😊😊😊

Very good customer service best advisor Monique wood very helpful

They were wonderful as usual! Vince was so nice!

Service was wonderful and my service consultant James Venskus was excellent!!! I will be contacting him everytime I need services on my vehicle😊

Very happy with the service that I received from Joshua Barley and Matthew. They got me in and out quickly after my car arrived at the dealership. They also did not try to sell me unnecessary warranties and was very straight forward in answering all my questions.

When I picked my car up, it was not cleaned. Look worst than when I dropped it off. Leaves and dirt all over my car. Very dissatisfied in the quality of service at the Lexus Towson location.

The service was terrific. My my service assistant, Andrew, is the best.

Friendly on time with appointments, fast with service repairs.

Very professional, personable and efficient. I felt like Johnathan was family.

While the people are great, the process is ridiculously long. I arrived at 11am. It’s now 3:38pm and I’m still here waiting. There’s absolutely no reason for this process to be this long. I got this message while I was still waiting for my car. I haven’t had breakfast or lunch and I’m irritated.

The customer service of Gordon, Cassidy and Soo was great as expected.

My representative Mr Gordon Kimble was excellent. I will recommend him anytime.Thank you Gordon for a wonderful car buying experience.

Amy was my salesperson. I told her what I wanted and between her and the finance manager Jaun. They made it happen. Im so elated about this deal. I can truly attest they deliver what they promised. You wont be disappointed.

Fast and efficient. Excellent customer service!

Fantastic, dealer for a lifetime. The go to man is Joshua!

The service representative was very professional. Customer service is a must for me to patronize a business and this Lexus dealership has serviced both my vehicles since 2015.

Every interaction with the staff was professional, respectful and supportive of my request to find the perfect vehicle for me. First time buyer at the towson location but will definitely be a repeat customer .. special thanks to Alexander and Soonok for exemplary service .

My experience with them has always been great

James made my experience very pleasant. He listened and worked with me to get my vehicle back on the road

The wait was really long but Brandon is great!

Ive been doing business at this location for over a decade and find their service great. I had to interact with the Sales Director and found him to be friendly and responsive.

Service was excellent from Brandon Scott and his team.

The entire process was done efficiently and correctly. The alternator was changed and Jason applied Lexus coupons to help cover some of the costs.

Service done quickly and efficiently to my directions.

Amazingly effecient and reliable service!

Sales people were wonderful. I love the car and John took as much time as I needed showing me how everything works.

Excellent service and quality of workmanship.