I simply cant say enough about this company. I live in Maryland and was in need of a couple of parts for my Mercedes Benz. I contacted my local dealer (where I purchased the car) and had to leave a voicemail to which I never received a return call. I then conducted several searches online, and spoke to several companies in search of the necessary parts. No one was able to assist me. By chance I located Suburban, and Andrew immediately provided me with the part numbers, cost and availability. I purchased the parts from Suburban and they arrived within a few days. After this situation I had an auxiliary battery message appear on my console. I again contacted Andrew at Suburban. He immediately provided me with the part number and cost. Superior customer service. Just wish that this company was closer geographically to MD.

I needed to get a DAB recall taken care of, & a couple other things looked at. They finished in a little over an hour (better than expected) & the issue with my cruise control turned out to be a computer setting, so the service guy corrected it without running a full diagnostic. Saved me $145, nice!Overall, a good experience. Ill come back again.

My experience was awesome! White glove service from beginning to end. My salesman Kyle was the absolute best... Professional, patient & knowledgeable. The finance guy Jeff was amazing as well. Suburban Cadillac is definitely the place to go to. Kudos 👍👍

Service is always excellent! I appreciate that they strive to complete my service within a reasonable time, and once when there was a miscommunication about when my car was ready for pick-up, they waived my service fee. I certainly was not expecting that, and still would have gladly paid, but thats what you call great customer service!

Very unhappy with Anthony the salesperson whom my son bought his first car from yesterday. During the application portion he was very helpful and would promptly return my sons texts/calls. Well, after getting home we discovered that the car was due for an oil change and he only had given him 1 key. We have called and sent several texts with no response. $20,000 is a lot of money for a 21 year old to have spent for a vehicle they couldn’t be bothered to even have fully prepared for ahead of time and are now ignoring him.

They have many different vehicles from many different manufacturers. This makes it nice for anyone not sure what vehicle they want to view several during the same trip. I only accompanied my dad to pick up his new car, so I cant speak to prices. Every staff member I encountered was very friendly.

Always do good work. Very attentive.

Great place to look at prospective vehicles when the dealerships are closed. Can look at a wide variety of makes and models.

This dealer is awesome with plenty cars to choose from and friendly staff.

Great experience for an oil change, fast, clean, friendly!

I bought my jeep from here a couple weeks ago, and I had such a great experience. Kyle took great care of me, and communicated with me the entire time. He even met me and dropped the jeep off to me and we swapped vehicles. I enjoyed how convenient this entire process was, as I am a super busy person. Yet Kyle catered to everything I needed. My Jeep is fantastic, and I look forward to doing more business here.

Keep my car 6 weeks told the car was fixed 2 different times, they keep guessing after $1500 I still have a broken car. They want to keep going until you run out of MONEY!! Incompetent???

Yeah we went to the Chrysler Dodge people and they were very good I treated my wife with respect and they surprised Us by fixing everything in our Dodge Journey and it was covered under a warranty I would highly recommend this place

Bought a car there and definitely am going to trade to possibly a lease next! Or noT.

Highly recommended. I used to say Id rather have a root canal than visit a car dealership, but theyve exceeded my expectations. Update: Unfortunately Hyundai Finance dropped the ball proactively setting me up for automatic payments.

Great place, repair was covered under warranty. Had a little play room to keep my daughter busy. They covered our rental and everything was done in a very timely matter. Coffee, water and popcorn free for customers. The arcade game was the best part.

I lease my 2021 Cadillac XT5 from Roger Pittman he is a wonderful sales man. Ask for him tell him Debbie Iam sent you

Horrible place of business will tell you your payments and everything are one thing and when you sign paperwork its hundreds more Tyler is the worst sales man in the used department will lie straight to your face and give you the run around. Horrible establishment GO ANYWHERE OTHER THAN SUBURBAN!!!!!!!!

I got me a nice DieselGator!

Beautiful showroom. Car prices? Not so much!

Excellent service and value from Vicki in the Infinity service department !

All my FCA vehicles are serviced here. Doug/Mark and Kyler are very caring and knowledgeable service people!

Doug gets you taken care of fast.

BEST, BEST, BEST. I recently called in, about a mistake, in an online order. It turned out that the mistake was actually caused by the company that maintains the web site not Suburban. However, after reviewing the add and the circumstances. Matt (parts manager), took great care in fixing it. Also involved, in the solution was John (parts) and a Gentleman that didnt want any credit for it. So, of course I had to mention it. His quality of management for sharing the credit with Matt and John even though he will remain nameless was the catalyst. Thanks guys!!

I will never use another dealership, its that good here.

Great service and they got me set up with the right vehicle and helped set up financing and finding three best option for me. I love my new Cherokee

Service good, car returned washed.

The place to purchase your next Chrysler, Jeep, Dodge or RAM!Love these guys!

I had an issue with extra charges added to my work order. The charges were removed after speaking to the service manager Richard. (He was very helpful) In the end everything was taken care of, but I would advise you to get a written estimate and read it carefully.

Mary is Very Nice and Calvin from Parts Department is Excellent.

Great place to buy your new car .

Great experience. From showing up to driving away in a new suv. 2.5 hours total..

Always treated well. Above & beyond helpful & courteous. Skilled mechanics do a great job, too. I would recommend them to anyone.

Great dealer

Again the best customer service...these customer focused people know what they are doing in terms of customer service and vehicle service....the best!!

Fantastic place, ask for Doug St Louis at the Mazda dealership, very helpful!

John Handrinos - Service Advisor, provided exceptional service!I have already recommended others to Suburban Cadillac. Excellent service. From sales to maintenance. Very pleased with the personal attention given to me.

I arrived at 9:48 Monday 9/14 as scheduled. It was routine maintenance, pol, filter, and inspection, and tore pressure sensors. All work was performed in a timely manner, and the bill was less than expected.

Very nice. Just looking at cars this particular day.

There infinity place did a good job on my husbands brakes and instead of making us wait the whole weekend they worked out a way we could get the vehicle even though they close early on Saturdays. It was sweet. And the cost of services actually came out lower than what we expected. Thank the lordt.

Awesome Dealer, great people

Dealership row. Practically every brand/automaker you could want to shop for a car at.

Fast and quick service from my experience. Bring entertainment whe they work makes time go faster

Theyre always so helpful and friendly.

I received really great personal service. My faith was restored in Mazda service. Thanks Steve!

As I drive through the motor mall, i cant help but notice, that they have built a collection of everything from what could be your first car all the way through your dream car. Tim Brown at Suburban Chrysler is my guy!

Prompt professional service dept. Thank you Kim for all of your help, prompt service and great communication. By expediting the work my vehicle desperately needed, you reduced my stress level immensely. Kudos to your technician Adam for getting me back on the road so quick.

Waiting for my oil change for my 2018 Mazda CX-5. Milage JUST turned over to 10,000

Great service, not pushy. Will definitely consider purchasing another vehicle from here.

Experienced, works for solutions, friendly and not phony.

Contacted the Hyundai dealership after losing a key fab on July 24th. Left VM with no return call. Called the dealership on the 27th left a VM with no call back. Had to visit the dealership in person to get the key fab ordered. Ended up finding the key fab. I just got the impression that the service department and parts department arent on the same page. Better customer service is needed.

Because they take care of their customers very well then theyre very respectful and thankful of their own customers.

Pretty neat place but expensive due to labor costs like any dealer . But lovely staff & amazing customer service

Chris L is the man. He got me into the exact vehicle I wanted

Should be renamed Ripped Off Central, its a dealership people thats all they know there. Spend more time avoiding / disputing warranties and making it right than it would have to just Get On With Fixing It. No more customer service, no more making sure your taken care of so you return for repeat business or refer family & friends. The Family had been going there for as long as theyve been open and still get treated like second rate citizens who are clueless to prices, parts and time. Because We should already know that any minor little fix it or quick turn around is not gonna happen there, your on their time.

I love the Mazda dealership located here. Theyre friendly, fast, customer-service oriented. Will I buy another one from them? What do u think? 👁❤Mazda

Collsion still pending will up date after my car is done...?

Had a very unfortunate experience with the folks at Suburban Subaru: I bought a used Forester which turned out to have some engine problems that is covered under manufacturer’s warranty. To my surprise, Suburban went to absurd lengths to deny that I even bought the car from them. I spoke to three different people on the phone for 30 minutes, and even spoke to the alleged manager and told her I have a carfax that shows the previous owner brought the car here for maintenance, and that Suburban Troy sold the car last. The manager’s response? She said there are Suburban Troy dealers all over the country so this car must have been sold outside of Michigan. So bizarre! I went to another dealer who took care of my car problems. It seems Suburban is interested in selling cars then forgetting the customer. What a shame since the corporate Subaru was so friendly throughout the whole process. I can’t recommend Suburban after this experience.

The best place to get your vehicle. No hassel and great prices. Kristine Hill is amazing to work with.

Bought a lifetime oil change from these guys, with my new Volvo in 2003. Took the car in for an oil change today, and was told they would no longer honor the agreement, because I wasnt getting my service work done on this old car there. Be aware!

Good environment to work in, but they do not pay you what they promised during your hiring process. Even after a raise your pay is still less than what it should initially be. I have been told this by 12 employees before I started experiencing it myself.

Leased my 3rd car at Suburban. Go see Max, great sales person. Always get outstanding, professional help from the service department.

This dealership got my car in the same day. While my Jeep was being serviced, they gave me a beautiful 2018 Jeep Grand Cherokee to drive. They solved an issue another dealership could not resolve. I absolutely will return again with my future service needs.

To me this is the best auto group around. They have every dealership and the entire area is.kept in immaculate condition. Some dealerships are nicer than others for example mazda was horrible as they would not even say hello so after being completely ignored I left. Nissan however was very good. They listen and didnt try to oversell me. I bought the car that day and drove it home. Its crammed with the latest goodies including pro pilot assist

Dan from the certified service center was so helpful. I drove in without an appointment and he graciously welcomed me and solved my issue within 12-15 minutes. So impressed as another gmc dealership I went to for service held me up for 10 hours total over a span of two days. Highly recommend this dealership for servicing your vehicle.

Excellence

They dont take all day to fix your vehicle very nice friendly service men

Scam, scam and scam.

The experience was so so. I was told to fill out a credit app and there was no follow-up. I did receive computer generated emails but that was it. Hopefully others will have better luck.

Sales persons are really nice and friendly and my Anthony from the Service Department has a great sense of humor and a wonderful personality.

Mark H. and crew are second to none !

Easy car repair dropoff, COVID19 style

Leased my Jeep Compass from Suburban worked with Derek Walker. He was very helpful thru the entire process and everyone I went in for service he made it a point to acknowledge me and ask about my Jeep experience. I will definitely be going back to Derek and Suburban Dodge/Jeep for my next Jeep

Best dealership Ive ever been to. My write up guy was the best. Dealerships just dont act this kindly and efficiently. How they got it right Ill never know, but take advantage of it before they revert to standard dealership practices which I hope never happens. Bravo Suburban you are one of a kind. Bravo Mark Calder-Odom. You are the employee of the year!

Sales guy doesnt know a good sale when he sees one lol!

3rd car purchased here. Thanks Garrett for your kind & informed service. LOVE MY NEW/USED Toyota Camry Hybrid!!!

The service provided here is probably the best I have used. And when I had any issues they would always try and support to make sure I was a happy customer. Only issue I have is I live far away from the place and have to drive quiet a bit to get here. But considering they are treating me well better than other hyundai dealers near me, I dknt mind the drive. And now they have a new service of recording the servicing and share it with us which is awesome.

I had the worst experience with this dealership. I took my truck in for a routine oil change which was the first since purchasing my truck from the sterling heights dealership. Well I was told that there was a recall on my truck so I agreed to have the engine check done along with the oil change. Well 2 1/2 hours later I am driving off and I hear a noise. I called back immediately however they were closed. I took it in and I was told that they didnt cause the problem and that it would cost over $300 to get it fixed. I only owned the truck 3 months. I am so disappointed. My truck wasnt making a sound before I took it to them and it is now running harder and making a ticking noise. I will never take it back to them again. This is looking like a very expensive and horrible journey ahead of me.

I was not overly impressed with my experience looking at used vehicles. Dealership seemed geared mostly towards those buying new.

The team did an amazing job all around with my repair. Literally every step of the way. From communication with the estimator to the actual mechnical and paint work performed. Absolutely outstanding. Would highly recommend for quality work and attentive service.-JonRoyal Oak, MI

Allen is the best!

Great personal service. Butross Fashho was very attentive to my needs and genuinely cared about the outcome. Recommended to anyone looking for a personal touch with knowledgable staff!

Theyll work with bad credit & no credit at a better price than Riteway or Fast Finance

Im a beetle owner of VW. Dave E n Chris and t other service reps are professional, courteous, prompt each time Ive had to return. I tip my hat to them- getting service with a smile is rare these days. They should be cloned.

A few Saturdays ago, my son and I went looking for a used family car. We looked at a number of vehicles throughout the Troy motor mall. In the process, on a whim, we looked at a Jeep Wrangler. While we didnt originally set out for it, thats what we ended up with. Throughout the entire experience, we really appreciated the low pressure discussions with salesmen and the willingness to show us vehicles, let us test drive, and ask many questions.A big thank you to Steve Sylvester, Edward Glants, Michael Lull, and Joe ODeven . Alan Bradley sold me my Jeep, I appreciate his willingness to show us options and answer more questions before we settled. I would highly recommend this set of dealerships to anyone wanting a low pressure and great deal experience.

Within in seconds I was greeted by Jason Scott. I was already discouraged by visiting other dealers that day by ignoring my wants in a vehicle. Jason worked diligently to work out a good deal for the SUV I wanted. Drove off with the car I wanted! Amazing service!

Completely brushed off by the young sales rep, today. Im interested in buying a 2018 or 2019 Subaru. He approached me w/o introducing himself or asking my name. I had to pull teeth to get him to give me any information. Was it because Im a woman? A woman in the LGBT community? Just not pretty enough? I have the interest, the downpayment money, and excellent credit.Ill have a new car soon, but it wont be from here.

We were trying to browse their selection and were never approached by a sales staff (not that Im complaining). The issue was the staff moving the cars around. They were speeding and didnt seem to care that there were human beings there. The sad thing was, we werent exactly in the middle of the aisle when we had to jump out of the way. Car shopping is safer online when it comes to this location!

Enjoyed doing business with them. Noah Webb helped me with my new scatpack.

Went to buy a used car, could not get anyone to help me. Guess the must have good sales to be able to ignore customers. 15 min in used car lot, no one came out, went inside, no receptionist, several sales people looking at me, no one came to assist me. Very, very, very frustrating. Buying a car for 1 dollar less at Shuman in Walled Lake. They had the good sense to ask what can we help you with.These sort of things SHOULD never happen, too bad, they had the sale and let it walk out the door

Great service and sales departments! Bought several cars here and all have been serviced here. See Glen in sales and Doug, Fred or Nick in service!

Great place to go if you dont know what car you want. Anything from a Camry to a Bugatti they have you covered. Just browse the acres of cars and pick out the one you want. Or even just look to find out how a spec looks in person because they have almost everything.

Had jeep that called about on a wensday and had appointment to look at it saturday. They called me saturday morning to make sure i was coming. Drove an hour to get there and they said was sold this morning. Not a professinal bussiness.

I was car shopping & visited Suburban Nissan. Ray helped me out & got me into a new-used car. He was patient with me, he answered all of my questions, & he walked me through the purchase with no pressure. I appreciated how he took his time working with me. This was probably the least stressful big-ticket purchase Ive had.

My wife and i purchased our vehicle from Suburban Cadillac a few weeks ago...excellent experience...they could have processed paperwork faster...lol...other than that everything went flawlessly with the help of Ryan Ford our sales representative👍🏾👍🏾👍🏾

I cannot recommend Suburban Mazda of Troy.I had what I thought was an easy fix on a seat belt receiver. I believe that the tech didnt even bother to look at it and suggested a repair of over $260.00 to replace the part. I declined the work and took it to a local repair shop... lo and behold they took 5 minutes of their busy day to take a small piece of tissue jammed inside of the receiver and sent me on my way happily. No Charge!While I enjoy the vehicle and its road worthiness I do not appreciate the lack of care in the service that I received at Suburban Mazda. Customer service is the backbone of good business practices and Suburban Mazda service dropped the ball on this easy fix.

Had my car in the service dept. Kim, Doug and Pierce were a great help and made bringing my car in and picking it up very simple and smooth. And my car isnt making weird noises anymore

Went from an awesome experience to horrible quickly. After waiting and continued calls wondering when the financials would go through, it took threatening to walk away before a manager finally did his job and got stuff straightened out. Go to pick up the vehicle and it’s filthy, after the sales rep telling me it would be cleaned and gassed up before I got there. Horrible horrible service after signing the paperwork. Clearly don’t care about customers once you sign your name.

Thank you Brendan Fry for a great deal on a 2020 Wrangler. Super helpful and looked for ways to add value, accommodate our every request, and successfully won us the deal we wanted. I appreciate salespeople that build long-term relationships by fighting for the best deal possible for the customer, instead of squeezing the customer for a few extra dollars on that one visit. Repeat business and positive word of mouth will ensure their success long-term.Also, shoutout to Chad the Finance Manager and the rest of the Finance team for a seamless transaction and not being pushy with extras in the 11th hour that we didnt need. Walked away feeling ecstatic with a pleasant experience start to finish. I will recommend others and be back with friends and fam soon.

I like this place they are very helpful and work with you especially Joe