I couldn’t ask for a better experience. As soon as I walked into the dealership I was greeted and taken care of. Sam was super helpful and made the buying process fast and easy. I look forward to sharing this experience with everyone I know.

My experience at Suburban Suabru of Troy was nothing short of incredible. From the management team down I was taken care of from the moment I walked in the door and explained to them what I’d been looking for. I will always remember my experience with them and from the way I was taken care of I will continue to come back to this store moving forward. I can not thank Sam and Dustin enough for making a dream come true for me and getting me into one of my dream cars!

Came in recently for an oil change and to get this noise checked. Im not a car person, at all, so I was a bit worried with explaining what issues I was having. The advisor that helped me, Andrew White, was patient and listened to the poorly explanation that I gave him. A couple hours later I received a call back (dropped off my car for service), regarding what they found and the service they did to fix the problem. Ive worked with other advisors from Suburban Subaru and has always had great service. Wait time is long though, so I do suggest to drop off your car and pick up when ready.

The employees were very friendly and super helpful, especially Eddie. He did an excellent job in helping me understand all my options to make a decision on leasing the car. The process was so easy thanks to Eddie. He helped me understand the car better so I can enjoy it more. Great service!

This review speaks to Suburban Subarus service department. I brought my Outback for a scheduled service appointment to replace a burnt-out headlight bulb on a Saturday. We couldnt resolve the issue due to lacking a component, but Christian took care of the matter the next business day with absolutely no fuss.The short: friendly service, efficient diagnosis, and top notch fixes within my budget. Top marks for offering shuttle service and a very clean waiting room.The long:First up, I appreciate a dealership with weekend hours since a 9-5 schedule often makes daytime appointments tough. Christian, my service coordinator, exceeded my expectations for a visit to any dealership. The tech corrected a misaligned headlamp bulb and wire caused by another dealerships bulb replacement. I had to bring my car back another day because they didnt have my high beam bulb in stock, but Christian made it effortless to drop the car off and take a shuttle home or back (avoiding a walk or ride in 90 heat!). They diagnosed an issue with a connector wire and corrected it at minimal cost, and explained the issues clearly and easily. My car is running right as rain with not too much time required. Communication was excellent about what I needed to take action on (acquiring a specific light), when I could return with/without an appointment, and when it worked. I will most definitely return here for further service in the future, especially because Christian made the process absolutely painless and informed the whole time!

Very helpful and friendly service staff. They answered all of my questions and were honest about what needed to be done now and what could be done at a later time. My car was done much quicker than anticipated which is a bonus!

I called about a battery problem and had an appointment in less than 2 hours. They were extremely attentive and had the battery tested and replaced with a complimentary car wash in a short time considering that they squeezed me in. It was finished in less than 3 hours and I am delighted! I love my Subaru Crosstrek and the customer service experience has been outstanding as always!

Eddie Thompson was fantastic! Laid back, knowledgeable, and kept in touch with me throughout the process of buying the car. I’m so pleased and would recommend him (and a Subaru) to anyone. He was great at communicating with me via text, yet didn’t overwhelm me with inquiries. It took me a while to decide on a car and I never felt rushed or overwhelmed. Well done!

Bought a car with 30k miles. They said it would be detailed prior to receiving it. Drove it home only to find out it had not been detailed but washed quickly. Straw or wood chips stuck in the headrest. Sticky syrup on the leather of the e-brake. Dirt and film on the side mirrors and more. I spent the next day detailing my car. Still cannot get the straw out of my headrest. I will never step foot there again.

The service and care is great. Car drop-off and pick-up was quick and easy. However, these guys are expensive. I got a couple of quotes here and they were close to a third more that I got elsewhere

Purchased an Outback in 2019 and had a bad experience with the salesman. We asked if the Outback came with a remote starter and was told it did, but it did not. After our purchase and some pressure they installed an after market remote starter. Because we loved the car so much I called to set an appointment on 9-18-2021 to test drive a new Wilderness package. The lady said they had one available per the manager. When we got there, the salesman said they didn’t have one in to drive. We have had repeated poor customer service from this dealer. We are going to purchase a new Outback Wilderness but not from this dealer.

The purchase experience was smooth and seamless! Sam was really helpful and friendly. I didnt have a great experience with a Suburban dealership prior to this purchase and was hesitant to give them my business, my Sam really went above and beyond to make our purchase easy. I am so happy my opinion has been changed by her incredible service!

Having a 2:30 appointment for a simple oil change. Mechanics wanted us to spend an additional $1400 for maintenance...over $500 to change spark plugs!!! We were not in a position to do it... kept my husband until almost 4:30 and then added another $1200 worth of suggested Maintenance. Their previous Service Manager, Mike, knew what was needed and what was suggested, their new people just want your money. We have brought our Outback to them since 2013 for maintenance and leased a Legacy from them. We are now in the market for a new Subaru, we will not be going to Suburban. After all that they wanted to do I learned that one of my front lights is out. Something I truly needed was overlooked. Does not give too much confidence

I am very happy with my experience shopping at Suburban Subaru. The entire staff was incredibly kind and helpful, and Michelle Dargis was especially wonderful to work with! I am thrilled with my new Outback, and would recommend Suburban Subaru to all of my friends!

We just bought our first Subaru from Suburban Subaru of Troy. Samantha was a great help. We live 2 hours away so we did the trade appraisal and final cost by email and text. It was well worth the trip to pick up our new Outback.

The service Dept was very nice and they took care of me and didn’t try to sell me anything extra. They also checked my vehicle for some other concerns for free with my oil change which I appreciate. Thanks guys!

Kris was great explaining the maintenance needed as well as helping me with a shuttle so that I could do errands while waiting for my car.

The team at Suburban was fantastic! Shout out to Kledis for helping us out and walking us through everything thoroughly. I am so happy with my new car and even happier that the car buying process was headache-free!

Great dealership experience. Go see Drew Piper in the new car sales department. Fantastic customer service.

Sales team were professional and good to work with. I didn’t feel pressured on purchasing anything I didn’t want or going beyond what I was comfortable with. My salesman Edward Thompson was great and I would recommend them anytime

Excellent communication and support from Drew and the team at Suburban. They always do a great job!

I bought my Subaru 2017 4 years ago from this dealer. But 2 weeks ago, I couldn’t pull out the key when I arrived my office, I dropped my car to dealer directly to fix, It should be quality issue, and I never thought it will charge me cost even though my warranty had expired, the guy also didn’t show me any repair quotation and let me to sign. But when I picked up my car, I was told about $786 cost! I couldn’t believe the cost and refused to pay it, then I was told to contact with Subaru service. After contacting with Subaru service, I got pay from Subaru. I think dealer should be honest, gave me quotation first, or told us to contact Subaru for free charge as their customers! And $786 was too expensive even though we need pay by ourselves. So we should always get quotation before fixing car!

Online appointment scheduling is very easy. Check-in was efficient. I was happy with the maintenance they provided - very thorough.

Getting a new car, especially lately, is usually a chore, if you can get one! Getting a new car through Suburban Subaru was none of those things. The car arrived when it was supposed to and was as it was supposed to be. Filling out the paperwork was a breeze and I was on my way in no time!!

I took my car in for its first oil change and I was very pleased with the service I received as well as with the staff in the service department.They were very professional and courteous.

Just the best! I drive from Ann Arbor to get service on both of my Subarus !

My fiancé and I just bought new cars from Suburban Subaru. The entire staff was friendly and helpful. Our salesperson Samantha diligently searched to find us both the exact cars we were looking for and was so pleasant to work with. All in all a great purchasing experience!

This was my first time purchasing a car from a dealership. Naturally, I was very skeptical. I worked with Butross who took great care of me. He was able to help me overcome some fears and doubts without upselling me or being pushy. He took the time to educate me and find an option that worked for my budget. Ask for Butross (pronounced booch-rose) if you want a great experience! Thanks again!!

Got my car from this place in 2014 and have been getting my car servicing done here since then. The staff is extremely helpful. They helped me identify the best packages needed and also helped me with financing options. The service crew ensures that they offer you the best. Never had a bad experience.

Friendly crew. Fast turn around on an oil change, tire rotation, and wash. Get all 3, 3 separate times for less than 150 bucks is a great deal. And my car hasn’t broken down yet so they gotta be doing it right!

Had a great experience at Suburban Subaru. They were very helpful and expedient with the process and we are loving our new WRX!

Brought my car in last week to get a recall taken care of. i did not get a call back to let me know that the car was done and did not get a comp carwash neither. hoping this is only a 1 time bad experience. ohh they did book me a shuttle to get dropped off at work a 1.5mile away

Everything was fine. I have to return to you to get a part installed. Thank you.

Thank you to the awesome manager and staff for not wasting our time. I went to Sellers twice and wasn’t at all satisfied with their offer.You made our experience an excellent one and you know how to negotiate. I appreciate your professionalism and I am always sure to share this with my customers as I am also in the auto industry. Thank you for an excellent experience.

Great first buying experience. The dealership and their sales team were great. Samantha made the process more comfortable and easier for me and my family. No pressure or upsells on options. Worked and communicated with me frequently on the price in a professional and non sleezey manner. Would highly recommend this dealership if youre in the market. Thanks Sam!

Fabulous experience. Compassionate dealership understanding real life needs. Grateful for everyone who helped make it a great experience. We left with exactly what we were looking for. Each person we worked with treated us like family.

Excellent service and very professional staff! Thank you.

Just stopped by to get an estimate for a needed repair. Initially there were no service advisors in the service area, I waited patiently till one appeared. I was quoted a very normal price for labor, but 4Xs the cost for the part? (What is a $60 part at auto zone or rock auto is over $300 here. Will update if it turns out to be a mistake. But, if I return, Ill definitely bring my own part.

Great experience with sales in 2018 and service yesterday (Jan 2020). So warm/friendly, knowledgeable, forthcoming with pricing, and met estimated time. They even have mini Subaru toys for dogs and a very comfortable, spacious waiting lounge.

I was shocked at the lack of mask use and those wearing it below their nose (employees)TV /cable was nonfunctional.Thankfully service was still very good, car cleaned, staff kept me informed of progress; in normal times I likely would rate them 4 or 5 stars 🌟

The folks at Suburban Subaru of Troy went totally above and beyond to get and keep my business. They were patient with me while i waited months to decide on my new car, they helped me pick out the perfect package, and they answered questions honestly and never tried to upsell me past what I wanted. When my car was late arriving, they did everything to make it right. I would recommend this dealership to every friend and family member I have. And I LOVE my new car! Thank you Michal, Dustin, and the rest of the team!

Bought a 2013 town and country and paid cash. Butross was great salesman thr vehicle was in perfect condition and still 3 months later perfect. Had one piece of paperwork we needed for tags and they got back to us within minutes. Best dealer ive dealt with and my family is in car business ourselves. I live in toledo and will go back up for next vehicle even though its a Subaru dealer my van is in amazing condition. Our personal mechanic didnt find anything wrong.

Friendly and knowledgeable staff and extremely welcoming environment. My experience buying my car was great and I would absolutely recommend them.

Knowledgeable people. A service person is assigned to you, they will keep you informed. Always answer questions and are pleasant to work with.

My daughter goes to school an hour and half away and was coming home for the weekend. Her Subaru Outback had an airbag recall. I called suburban Subaru and the service scheduler was very helpful and asked the manager if we could get her in Friday afternoon, and he did! Then our service advisor Andrew was wonderful! We explained that she had to go back to school Sunday. When we picked up the car Saturday morning, we learned that Andrew and the technician stayed until 7:30 pm on Friday to make sure her car got done in time! Excellent service, very impressed!! Thanks to all from start to finish.

Making an appointment is easy and the staff is knowledgeable and pleasant

An efficient & professional service department

Purchases a used car from Max Wilde and cannot express how great Max was. It was a fast and smooth process and made my prior car purchasing experiences seem like below standard. Suburban and Max have earned a life long customer! I highly recommend purchasing your vehicle here.

Mike and Kris were both absolutely fantastic. Service was prompt for not having an appointment, I dropped my car off and they set turn expectations immediately. Kris initially handled the reception of my vehicle, and was professional the entire time. Mike kept me update as to the status, and emailed me immediately when my vehicle was finished. I can not think of a better place to have my vehicle serviced, and look forward to working with both of these gentlemen again. Great job, guys!

Brought my car in yesterday for an alignment. Due to me alternating the suspension the mechanic could not get it up on the ramp. No big deal, I planned on raising it up and returning. Went to pop my hood this morning and my hood release latch cable wasnt in the release handle. I gave the cable a tug and it was snapped. I didnt snap it and used it that day. No one said anything to me about this they just let me leave.

I took my car in for an oil change and tire rotation and agreed to replace the air and cabin filters. I was also supposed to get an application of the diamon fusion on my windshield. While the oil change, tire rotation and filter replacement appeared on my bill, the fusion did not. I can only suppose that it was not done. Also, this is the second time I have not received the 27 point inspection printout. The tech was supposed to email it to me since the printer was not working (it didnt work months ago either!) but never did. I was happy they got me a Lyft ride rather than wait.

Extremely professional and friendly staff went above and beyond. First time leasing a car by myself and it was a great experience. Feel like I have my dream car. Extra shout out to Michael A. for the best service from minute 1.

Piotr is a definition of what a salesman should be. Not once did we feel like we were being forced to buy right away. He gave us time to decide and was honest and upfront about every aspect of the car we were interested in. Of all the salesman I’ve visited in the Troy auto mall, Piotr is by far the best one. If you’re looking to buy a Subaru here, definitely see Piotr.

Very fast service for oil change. Awesome!

Generally the service is pretty great. I recently purchased an upgrade, or what I thought was an upgrade. I went from my loaded 2016 Crosstrek to a loaded 2021 Crosstrek. I’ve been happy with the drive overall but have been disappointed as I continue to discover things missing in comparison to my previous experience.They’re not huge things, just minor disappointments. No cargo net this time. No rear seat back protectors. Remote start requires an app subscription. They did retroactively give me a credit for 3 years on the remote start subscription which I appreciate. They’re trying to make things right. But it’s unfortunate that I have to continue to discover each missing item.I think relationships are crucial for loyalty. My original sales rep and sales manager are both long gone it seems. I wish someone there knew me and my car better to understand my expectations in advance. I don’t like having to check for each detail when I pay the premium price expecting it to be included. I’ll be more skeptical in the future I suppose.

Car inventory is very unusual limited

Scheduled visit for oil change and recall. Appointment time was most accurate and waiting area comfortable.

My experience with their service team has been bad. The issue is a lack of communication. My car has been in the shop for 7 days and I have not received one call or text updating me with the status. My calls are not returned. I stopped in to pick up my car since no one would return my calls, but it was not ready. I was told it would be ready the next business day, but it is not. I am still waiting to pick up my vehicle. I dont mind not having my vehicle as I know there may be issues due to COVID, but never calling a customer back is unacceptable in my eyes. Ive left at least 4 messages with no response. Ive called more often than that.

New to Michigan. As a service customer I have been treated quite well, even though we bought in another state. Communication is friendly and professional, and the work is perfect. As an added bonus, they actually clean your car ... not just spread the mud around like so many dealers do! Special thanks to Mike and Brandon in the service drive, for making everything pleasant and professional. Mechanics perform great work, and provide a thorough and honest inspection. We shall return!

Went to this dealership in October 2020. Worked with Mr. B Fashho and J Pantoya. They were very nice, professional, informative, very transparent and worked with a great amount of integrity and character. I was able to get exactly what I wanted at the price I expected and left with the car the day I first walked in. I have nothing negative to say about this place. Go there! They have a humongous amount of vehicles to choose from and multiple methods to get you into a vehicle. Great dealership.

My husband had purchased his first Subaru with Joe Glaub at the Suburban Collection Subaru in May of 18 and had a great experience with him. So much so I went there for my first Subaru too!! Absolutely no pressure, Joe treated us like people not just a sale. The Suburban Collection isnt the closest Subaru dealership in our area, but remembering the quality service we received previously had been the deciding factor. I do believe Eric was the name of the finance manager (not sure of his exact title) but he was a hoot! Nice and personable, made us feel very comfortable.In the picture I provided you can see Joe and I discussing the features of my new car, he took his time showing me all the bells and whistles and never talked down to me and never rushed me! Hes a great guy and a great salesman!! Plus, there was a document that didnt get signed in the shuffle and he - without hesitation- brought it to my work for me to sign!!We hope to do business with them again and suggest their location to all of our friends and family!!

Nice VWs

After 60 years of buying GM products I purchase of my first Subaru. Today I am on my third and still in love with my Subaru. Why? My Subarus have only needed regular maintenance (oil changes,...). Safety. I tell anyone the story of how my first Subaru saved my life with the all wheel drive kicked on black ice on I75. Any other car and I would have been in the ditch or worse. I love the new driving features on my 2018 they are now my new level of standard for safety. And the most important reason I love my Subaru is the family that I have joined Troy Suburban Collection Subaru dealership! They say family and they are family who always go the extra mile. For example, April 22, 2020 they picked up my car from my home. (I didnt want to go out because of Corvid19.) They changed the oil, washed and cleaned it and returned it to my driveway. The included tire rotation, full inspection, and new rear windshield wiper. Total bill $42.22.

I received a call on Friday afternoon saying that I could bring my Outback in for an free oil change before the end of the month. The woman on the phone assured me that it was free and she went on to schedule me for the oil change the following day. When I arrived at the service department they had no idea that it was a free oil change. This was confusing to me because the lady who called and scheduled it for me told me it was free. The guy who helped me was nice and ended up giving me a free tire rotation, but I still paid full price for the oil change. The service was fine but I felt like I was the victim of a bait-and-switch operation.

Brandon Wade my service consultant and Mike J The service manager was incredible. Very professional. I am so happy with the service with suburban Subaru of Troy. I will be forever committed to Subaru of Troy because of how they treat their customers. This dealership is very honest and caring!!

Very professional and friendly staff, clean showroom and lounge and quick servic

Reliable expert service and advice. Friendly to people and pets. Make customers feel valued.

I dont like dealerships much. This dealership broke just about every stereotype I have with them. They were pleasant, reasonable, and didnt treat me like I was just another number. Highly recommend trying them if looking for a car.

Great experience during this made up pandemic! The purchase dealer service woman at Al Serra was rude, Offered no loaner and didn’t want us to wait!!!Suburban was top notch! They have gained 3 customers.Washed sanitized removed fuel tank for pump recall in less than 3 hours!Great job guys and gurls

Friendly and efficient service

I bought a certified used Impreza sport from this dealer a few weeks ago. I’m from the west side of the state so it’s a bit of a drive. When I drove it, I loved it and I still do. I will also add that my salesman is a stand up guy and did his job as far as getting me sold on it so honestly I’d give him a five star. However..... one thing I will say is that when you get a certified used; you expect a legitimate inspection. I was told my tires had over half the tread life left and although that is true, one of my “inspected tires” has VERY NOTICABLE side wall cracking that I didn’t necessarily see until about a week after I drove it. Any tire store you go to will tell you that it’s not safe to drive on. They did replace the tire but be sure to look over your vehicle thoroughly before you leave the lot.

I’ve always loved the service at Suburban Subaru...from purchasing the car 4 years ago to helping maintain her for the long haul so I can pass her off in a few years still in that remarkable Subaru shape! Michael J was so helpful keeping it contactless and actually telling me expensive work I was sure would need to be done can wait until the next check up which was nice to my budget! Well done!

I purchased my current Subaru there new in June of 2013, and been doing all of my Subaru business there since then, because theyre awesome!

The best service ever! Brandons customer service is spot on!! My first Subaru vehicle and it will not be my last. Thank you!

Once again, the staff at Suburban Subaru (Troy) have been friendly, professional and efficient. i highly recommend their services!

Found my husbands dream car, a Nissan 350z, on their lot. We showed up an hour before they closed because I found the car on their website and didn’t want to miss out. We were greeted almost immediately by our salesman Nuo Gojcaj, right away he was incredibly kind and accommodating. He led us inside to wait while he was finishing up with another customer and preparing our paperwork, he offered to make fresh coffee while we waited. Everything went unbelievably smooth from start to finish. The entire staff super friendly (and wait until you get to sign your paperwork on the cool electronic pad lol) would HIGHLY recommend this dealership to anyone looking for a vehicle.Upon bringing the vehicle home and further inspecting it, you can see they make sure these vehicles are safe before putting them up for sale, ours had fresh brakes and oil change done. We even got a thank you check in email from the dealership to make sure we were happy with our purchase.Thanks again for the great vehicle and the top notch customer service. Also thanks again for staying open a few minutes late to make it all happen for us!

Essentially a stress-free experience working remotely with Michal Z. He was able to find a lease payment that worked for me, gave quick responses, and was super down-to-earth. I cannot say enough about how great he was to work with.

Service is always spot-on. The service professionals are knowledgeable, helpful, and friendly. I have been there about 5 times, and every time, my experience has been positive.

Totally outstanding experience! Michal was an awesome salesman who new the product well. He was most professional and courteous and made the buying experience enjoyable and quick. The sales manager and finance manager were very helpful and courteous. Perfect place to purchase a new car. My best car purchase experience in 50 years.

BEWARE! Read reviews before you engage. The General Sales Manager, John Hackett unprofessional and unconcerned attitude is enough not to do business with this dealership. If you’re looking for a reputable dealership to purchase a new or used car I’d suggest finding another dealership.

The Subaru dealership and Mike Baraturski as well as Chris in Service were all fantastic. They made it possible for me to get my fuel pump (which was on recall) fixed. They did a fantastic job and I am very grateful.

Great place.

My tires were not filled up with air. Disappointed in that. It makes me wonder what else they didn’t do.

BEWARE when trade in your car to this dealership. I traded my car in and after 4 months get a notice of abandoned vehicle on the car I dont own that traded in. I am still dealing with it and will report to better business bureau. Very unprofessional.

Once you sign the paperwork the sales people could less about you or any issues you may have with the vehicle. I was told we dont make the vehicles we just sale them. I work in retail and would never treat a client with such disrespect.

The friendliest staff Ive ever had work with me on my vehicle. They are honest and not out to get your money. The prices are not bad and there are always deals going on. I do wait for an hour every oil change, but the shuttle taking me to the Starbucks down the street makes it doable!

Service was done very promptly Brandon and the other team members were very pleasant and helpful.

Staff is very friendly and timely. They go out of their way to take care of you.

Brandon was responsible for taking care of my car. He did a wonderful job and was very patient, polite, professional, and he made the experience fun and efficient. Thanks!

So I bought a 2012 Ford Escape last year and I’m going to be honest never go there again so my car was never detailed like it should have been when I came to pick it up. And when we came on time to pick it up wasn’t even ready. And then it didn’t even have a full tank of gas I will definitely going to a ford dealer they make sure even if it’s used it will looks nice.

Employees at Subaru troy are very polite and nice, we got a good deal but they refused to continue as we have F1 visa with good credit score. So we went to Honda and we got a civic lease! The Subaru manager has to review his lease politic!; the most important thing to check is the credit score. I am sad to not having a Subaru! Also We asked Ford, they told us that we can get a lease car!

Subaru is love....have you ever dreaded having to bring your car in for service at a dealership? I use to get that feeling allot when I visited Glassman Subaru...like I was being SOLD something every opportunity. Not at Suburban Subaru....I love this dealership. It is always a pleasurable experience. We have owned our Subaru Ascent for 1.5 years and absolutely love it.

Picked up my new Crosstrek XV, limited. Drew Piper was my Sales expert. He was awesome!!! Very knowledgeable, enthusiastic, friendly, and attentive throughout the whole process.I highly recommend this dealership. The manager, Dustin, was also very attentive and friendly. They were able to get me a test drive car similar to what I wanted and found the car I wanted quickly.The only issue was when I went in Monday at 5pm, a little early to my set time, there was a backup. Other buyers came in late to close their sales and I had to wait about 1.5 hours until I could close my sale. Overall, I was there close to 2 hours. I dont believe this is a dealership issue, just people should show up to their appointments ON TIME.

Very quick and efficient work. Scheduled service was easy and they have great accountability for the work they do which will always keep me coming back to them for any issues with my car

Pleasant waiting area. Prompt and efficient! General mgr. Chris Lange, very nice! Takes care of business!

Great experience! Joe was very helpful and straightforward with us, and he went out of his way to get me the car I really wanted and helped me understand the process. Thanks for being flexible and helpful the whole time. Im very happy with my manual Impreza! Thanks Joe!

Courteous, clean and efficient as always.

Brandon is amazing!! He has taken care of my and my foresters from the very beginning! They have an amazing team of service folks! They really try and be accommodating with your schedule! Michael is an awesome rep too!! -#LoyalCustomer

Made an appointment to see a pre-owned vehicle on 6/23/20. When we got there at the appointed time we were informed the car wasnt available because they loaned the car out overnight for somebody elses evaluation. They didnt bother to let us know...big waste of time!

Sad to leave them a bad review, considering their reputation, but I see no option.Subarus are one of my favorite cars, but the treatment when you own a new car vs a used car is really different.for such a critical safety recall fix, the airbags, it took long enough to get the appointment, but finally got one.On the phone Estimate ~ within an hourwhen arrived, estimated 2 hoursover 4+ hours and still not done.End to end from enter to leave, 5 hours!!!!I dont mind the time, but when youre held up for no reason and kills your whole day, thats not acceptable.Also, $60 for an Oil Change? since when? my V8 isnt even that much.I really hope I get a call from the service manager out of this. otherwise Ill drive further to Hodges