2 stars because the mechanics are actually professional and nice. Outside of that it took 2 hrs for an oil change. My car sat outside after it was done and I wasn’t notified at all until I inquired only to be told oops and given my keys. The biggest issue is that my oil change was $80 and that’s with a supposed $10 discount applied. Had I did my research I would have went to my dealership. I’ve never in the history of having my car paid this much for an oil change. There was nothing extra or special added in and I feel like I was robbed. No justification as to why it’s so high that’s just the price. Will definitely not be back. I’m better off going to my dealership that charges only $40 for the same exact service.

Harold was helpful and polite. He helped me make a 10am appointment for an oil change, rotation, balance, alignment and general check-up. The estimate provided was to be out by 11:30am. Unfortunately, they didn’t take my car back until 11:30am. At 1pm, they circled the car around to get me going. None of the wipers were changed, no alignment performed, stated they checked tire pressure, which they didn’t. The passenger tire pressure was still really low, all tires missing one lug nut, nail in one tire left there. Rather than offering to get it right, the manager is arguing with me saying they did the job and circled the vehicle and all lug nuts were on. Spent a half a day there on my day off and nothing was done. Spend your time and money somewhere else. Still waiting to hear back from the regional manager to see how they plan to fix this.Update: Kevin the regional manager was quick to fix the issues. In light of the prompt response, I’ve changed my rating from 1 to 4 stars.

They are really short on help. But this one employee Tommy, took great care of my car and was very helpful. Shout out to Tommy

The customer service was great and tonio got me squared away quick.. Will def recommend business here

I had a little wait time for my new tires to be put on, but overall I am satisfied with the Mavis services.👍

Superior Service, Outstanding technicians. They explained every detail and even saved me costly repairs but letting me know I had a tire issue that I knew nothing about even I was at another Tire shop 24 hours prior. Thank goodness for the generosity that they showed. I HIGHLY RECOMMEND!!!

Antonio is an amazing service manager he has excellent customer service. Come check them out.

Harold and Antonio came to the rescue. I had a flat tire with my children in the car. I.went into Mavis on Mountain Industrial and ASKED for help they jumped in with no hesitation to make sure me and my family were safe. I left happy secured and satisfied. Thank you. Theyre true Angels with Hearts of Gold.💯🙌💕

Antonio was very helpful helping me with my car. Fair pricing, good people. What more can you ask for.

Let me start by saying I’m a tough critic to please. With that said I’ve come here twice. Once for a flat tire. Second for a dead battery. Customer service A+Price A+Wait time B+Transparency A+I will continue to come back for future repairs also.

I typically have my car serviced at the dealership but I needed brakes and decided to give Mavis a try. I initially went to the one on Hwy 78, but ended up going to Mountain Industrial Blvd location at the recommendation of a friend. Serviceman Harold is clearly the glue that holds the service center together. The three times Ive been there, he has been there and handles all customers with patience and care. He is the reason I continue to come there and I hope management sees these comments and more importantly, values his excellent customer service.

Great customer service and dedication to getting the job done! They make sure you are satisfied with their services.

I can always depend on Mavis to get a quality job done, best prices around too. Antonio and the staff there is always helpful and never a long wait time 🙌🏼

Very good first experience at Mavis Tires in Tucker. Excellent customer service and attention to detail. The store was busy, but the Mavis team was working hard to take care of everyone. Will be back in the future.

Harold did an amazing job. I came in without an appointment and they had a full day, however he got me in! Wonderful customer service.

Service was amazing. And the mechanics are very kind. My car is running better than it ever has.

Thank you Harold and Micheal . My car needed an alignment and they were able fit me in and deliver fantastic service in a better than timely manor. i highly recommend this place if you want a quality job done with a smile.

Dropped my car off with two flat tires last night and had my car back and ready by the afternoon the next day! had a lovely interaction with Harold Michael, one of the employees. he was very bright and personable :)

Antonio at the front desk was very helpful with assisting me with my car issues!

I had flat tire this morning and I went to Mavis Tire and breaks. Mr Harold and Mr.John were very professional and very knowledgeable about the products and services. They recommended me to get 4 new tires for my 2018 Camry and I was very happy with the service I received from the two Gentlemen.

Good service and fast! Got my car in and out on time. No hassles and no pushy overselling. You are able to view the service techs as they work on your vehicle. Totally transparent service. Would recommend to all of my friends and family.

This location is great and the staff are amazing! They make sure they customer is taken care of.I had an appointment at 9 and they got me in and looked at the problem quickly. The appointment was for my tires which I knew I might need to replace after hitting a pothole near some construction(1 tire had a slow leak and I saw a nail/screw). They put it on the lift and showed me the tires. I unfortunately had like 6 nails distributed across my rear tires. However after that they let me know my options and got me set up with the tires I wanted.They really do take care of you and dont try to upsell which I greatly appreciated!

Came here for a oil change on my Audi that cost me almost $100. Had to come back here again because they forgot to add my sticker with my next oil change and to reset my service is due sensor. Came back up here a 3rd time so they can reset my sensor spoke with Harold. I get here Harold is not here and Jim was here. Jim stated he doesn’t have the computer to reset my sensor. This location is the worst! No accountability for their mistakes. Called corporate and she hung up on me! Now I have to go to another company just to get my sensor reset! They worst customer service!

Antonio, Ishmael and Carlos! Great service at the last minute - they went above and beyond to accommodate during my trip. Thanks.

I had a great experience! They got me in fast and same day! The customer service was outstanding as well.

The gentlemen I dealt with was very helpful and even offered it complimentary for the service I needed being a first time customer. Will definitely go there again or recommend.

Ill definitely be back. I suggest if anyone need affordable reliable tires and professional work done come see Mike and Antonio, To say i had to get 4 tires changed the service was super quick i was in and out within 30 minutes. Definitely make this your new spot. Thanks Mike and Antonio 😄

Had a great experience today and the service was quick. The team was the BEST!!

First visit here. Staple in my tire. Had me in and out in no time. Very friendly staff. Harold was very helpful to me and I appreciate it very much. .

One of the best shops Ive been so far. I had a nail in my tire which was fixed very fast. Harold is very customer-oriented and helpful. Thank you guys for good work.

Harold took me in without an appointment…gave me a timespan. He was very courteous, repaired my tire in less time than I anticipated. The service was excellent. I will return in the future.

The staff was too notch. Very helpful and accommodating. HIGHLY recommend...Carlos and Antonio made SURE I was taken care of.

Friendly employees but TERRIBLE service. They love talking you into a deal but ended up worser off than before. Came for a nail in my tire and left with all new brakes. A week later my brakes are scrubbing. Ended up taking to another shop and the tech looked at it like what the hell. Use this shop at your own risk, clearly they dont have your best interest.

Antonio and team did everything they could to get me in and out fast with the best savings in town. Will Definitely be coming back!

Would highly recommend there services to anyone. Ask for Antonio

Antonio provided courteous service, and took care of my vehicle in a timely manner.

I came in to have 2 tires replaced, estimated time 1.5 hours I spend over 3 hours waiting. The person working on my car was on His phone, taking smoke breaks and at time standing around. Ive had work done at different mavis before but this by far my worse experience. And they messed up a stud, took them 15 minutes to let me know that happened Smh not happy about this.. going on 4 hour still waiting for my car. All because they broke my stud.

They put on a good disguise and mask terrible mechanics with deals. They will shower you with deals on deals to work on your car. I placed my car there for an alignment and set my tire pressure sensors to the car. They called and of course more wrong with it. Never fixed the sensors nor proper alignment (went to another shop to find out) but they did get me to purchase one control arm. I had to pick my car up as they were closing, as I drove off and got to higher speeds my car shakes. Rides worse than before.Solution by another shop, the lugs on wheel loose. No proper alignment. Control arm part was not necessary. TERRIBLE TERRIBLE TERRIBLE. One star comes from one time I dropped rims off for tires. Simple pickup. Otherwise BEWARE of Harold over this janky car shop

It was a great experience! Harold, Jon, and Antonio showed professionalism from the time I walked until the time I left. They were all knowledgeable of any questions that I asked. They answered with certainty and politely. I would recommend this location to anyone who needs courteous, fast and reliable service. You are appreciated Guys!

I had a complete brake job done here. I thought about doing this job myself because I am capable of doing it. I thought of going to the dealer as well. End the end....I decided to give my business to my local shop because having this business near me is important and I get to support that local establishment. They did a great job and I can say that with confidence because I am very critical.

I arrived here to get two tires mounted without an appointment. I knew I was going to have a long wait but I had no choice due to the fact I had to start back to California the next day. They worked my truck into the rotation and had me out quickly. I highly recommend this tire center. VERY courteous and customer service oriented. Thanks to Mike.

The manager was very pleasant and was concerned about my car issue. The service was fast and prompt. Thanks Mavis for everything and Harold...wonderful job!!!!!!

Everyone was helpful and polite. Willie serviced my car and was very informative & on point!! Appreciate y’all !!!

Harold and Michael were amazing. Very nice people, got me in and out very quick. Definitely recommend!

Harold was WONDERFUL and helped with all of my issues!!!! He made my experience stress free.. Thank You Harold!!!

Very professional crew. Assisted us with all of our questions, and provided excellent service. Very pleased with the Mud Terrain tires purchased for my husbands RAM truck. Thanks so much Arthur!

Harold the manager help out a lot if not for him my family would have been stuck god bless Mavis

They were really positive and quick in their fix on my tire patch

Harold assisted me when I entered Mavis and he was very honest about my cars inspection. I have had 2 separate visits to this location and every time they were fast and honest. Great Location.

Harold worked wonderfully to give all customers great service and excellent timing on when cars would be repaired. Thanks for fixing my tire due to an unexpected emergency. I appreciate it.

Great customer service in and out with four brand. new tires

😳 Im still in shock ( in a good way) from the customer service that was displayed on yesterday at Mavis!My initial contact was with Harold. He was extremely professional, attentive and a pleasure to communicate with. There was a moment when he was joking with my boyfriend about being a cowboys fan 🙌 while at the same time find us a set of tires that was affordable and of good quality. Harold went above and beyond what was expected of him. Mavis took a loss to no fault of the customer. Meaning, we were able to get an upgraded tire at no extra cost. 👏I was impressed with that and to see how he greeted each person, being attentive and with appreciation as they entered the location. He was patient and polite with each one of us. To top it off, my vehicle was ready within 2 to 3 hours! 🙌I returned to Mavis to pick it up my veh.I was greeted by Michael. Michael was just as polite and professional as Harold. The experience I had with Michael was pure HONESTY. As he was cashing me out, I unknowingly had (2) $100 dollar bills stuck together. He could have very easily kept it but instead he bought it to my attention and we joked abt it. 😊Thank you Harold and Michael for your services!! 🙏 Continue the GREAT customer service!! 👍SO LONG PEP BOYS🤪

Visited Mavis tucker today and the gentleman at the front desk Harold was very helpful kind and professional

My man tonio gave excellent customer service. #DaMan!

This is my second visit, the first was for an alignment,-this time tires. Very courteous staff excellent service and affordable tires. I came to get 2 tires but decided to get 4! I’m very pleased with Mike and his colleagues!!

The place is really clean, and the employees are very quick and straightforward with the work. Highly recommend

I had the best experience at Mavis Tires and Brakes in Tucker. Harold was absolutely great, he listed to my issues and addressed them in the time i had. A+ all the way across.

Was in and out, great service. Shoutout to Harold! Thanks for all your help

Always great service at this location. Between Mike and Hamilton you can trust you’re in good hands!

Harold provided excellent customer service. I called the previous day and Harold was able to get the tire I needed. Tire was installed the next day in record time.

Harold and mike understood I had a limit with how much I was trying to spend and they worked with me. Gave me a time and my car was ready right then. Thankful that I stumbled across them because I will definitely be a returning customer

I had a tire blown out yesterday that left my on the side of the highway. After calling 10 different stores I ended up coming to Mavis for a new tire after Antonio assured me they could take care of it quickly and the prices were fair. When I got there he and Harold really looked out. Thanks guys!

The service here was great. Harold and Micheal was nice and professional. Got me in and within a hour, no appointment. Thank you ☺️

Although I was only there to get my brake lights changed, Harold talked me through the whole Process! Great customer service, Antonio took great care of my car! I would definitely recommend this location

Harold and John really did a wonderful job of assisting with changing my tires. I was greeted promptly and not a long wait. I will most definitely come back

Excellent customer service. Work was done to my satisfaction 😃

Friendly staff! Very helpful and knowledgeable!

Harold and Mike did an outstanding job in servicing me. My appointment was available handled promptly and I got really great service.

Came in with a rush need to replace a tire before a very important appointment. From the first call with Harold I felt like Id be in good hands. The service was handled swiftly, expectations were set properly, and I was on my way in no time. Would recommend!

I Brought My Car Back On 3 Different Occasions & Rec’d Awesome Customer Very Welcoming & Acknowledged Me When They Noticed That I Was Sitting For A Long Time & Discounted Me On My Future Service

Harold was very good he was patience and kept me informed about the time they were fast in completing my work I will recommend them and to go to Harold he has a wonderful customer service attitude love it.

I have visited this location A couple of times before. But on May 2nd 2021. I had to unique pleasure of dealing with Mr. Harold and Mr. Mike. These wonderful gentleman really took care of me. They made me feel like family. I was in & out in under a hour ½.👍🏾👍🏾😄

The staff has been great.. I’ve had three separate tire issues and they went above and beyond every time. Thank you!!!

Clean shop and quick work. Fixed quickly and correctly. Got a patch rather than an up sell on a new tire. I’ll be coming back

The guy at the desk was very helpful and knowledgeable.

Harold and Mike provided outstanding customer service plus wait time was not long!! Very happy with my new tires. Thanks!!!

Harold hooked me up . He the mam to see in tucker . Excellent customer service . Will be coming back

Harold really gave great 👍 customer service plus😊

I always enjoy my visit to get my car service.The waiting area is very clean and comfortable.The agents are always very professional & courtesy...They know theirs stuff. I never feel taken advantage of...I would like to give a special shout out to manager David who always takes time to explain & make sure I understand whats going on with my car...I have been a customer for years and have no plans to go anywhere else..

Mike and his team went above and beyond to make sure my automotive needs were met. They were friendly and knowledgeable. I would highly recommend this location to anyone looking for anything automotive related.

Harold gave great customer service! Quick service!

This place was great Harrold and Mike really showed great customer service drove over a hr to get there and was told it would be a couple of hours before they could get to me but was only there an hr Chris the alignment tech was awesome and was very knowledgeable and great at explaining what was going on with my vehicle i would highly recommend this place if you are looking for great customer service and a place thats gonna be honest and friendly will definitely be back for all my car repairs thanks again Harold and Mike for a great experience

I had great service by Antonio and Carlos. I’ll be back.

Excellent service. Professional and knowledgeable staff (Antonio & Harold). I would highly recommend.

This shop is not safe for women. I’d highly recommend going somewhere else.

Harold was great and easy going. Will def repeat.

Wonderful shop. Knowledgeable associates, friendly and clean waiting area. Good prices with great service. Reasonable wait. Highly recommend.

John did an excellent jop helping me out this morning. I came in with a tire going flat and they got be back going in just a few minutes.

Had great interaction today at Mavis Tire. Harold and Micheal worked with me and took the time to really explain to me what the issues were on my vehicle. Really appreciated people on good spirits doing great work.

The absolute friendliness and best service Ive received! Thank you Jon and Harold for servicing my care and your excellent customer service.

Called for a appointment just to switch my tires, the first guy told me to come in. Called back to confirm they told me it was all booked up. Ended up coming anyways, they got me in but rushed it and they didn’t change the STEM system. I came back the next day now they said I have to come back Wednesday and it’s Sunday morning. Now my car says there is a air pressure malfunction. “They can’t help right now.” Horrible customer service...

Great service! Received courteous and fast acting service from both Harold and Mike when coming in for an alignment. Received timely expectations on when the car would be finished. I felt cared for and that my car would be looked after.

Antonio was great thanks for getting me right in

Harold and Mike both had exceptional customer service and made sure to take care of me while being professional and we’ll mannered. Fast Service !!!!Overall great Team !

They had the lowest alignment service and did the job super quick. I love it!

I had a great experience with Harold. He got us in and out in an hour. Great service and great attitude. Hard to find on this side of town. Thanks!

Great service would recommend to friends & family. John helped me put great dude.. great workers in the back shop too

Definitely great friendly serious. I lost the paper with the four men who helped me but they Definitely were great with customer service and reasonable prices. When I find the names Ill update this

Got a nail in my tire. Stopped at Mavis and Harold did an awesome job taking care of our problem in a very timely fashion!! Would recommend them to anyone!!!

Harold hooked it up. Great service and knowledge. Highly recommend the staff and service at this location.