Sent my mom to check if the phone I was paying on for her on my account had a warranty, she went to this store and was told the phones motherboard was bad and convinced to buy a new phone and trade in the other. They sold her a $800 phone loaded with features she has no use for. I called and told them to hold the phone she traded in because I would be back to get it since I didnt believe a retailer that sells phones not repair them knew what was wrong with her less then 2 year old phone, I was told they would hold it and that I was able to refund the phone she was sold. I got in 2 days later to find out the phone was shipped off and they would not do a refund on the $800 phone.....called the customer service number and was told the phone never should have been sent off till the 14 day refund window was met but there was nothing that could be done. Called verizon corporation and was given a number to call to try and retrieve the phone but was unsuccessful and was told to bring the $800 phone to the official store for a refund....and to update this as of Aug 24th when I looked at my bill, they charged her for even more hidden charges and signed her onto every add on they could...really enjoying my bigger bill

Came in for an upgrade to my Dads phone. Smooth and fast transaction. Very helpful staff

Very pleasant employees.I dropped old phone off for Service personOr they would fix and give to battered womenThank you for helping others.

The girl running the place this morning was helping two people at a time to try to get through the line that was forming. She deserves a raise

Young manager was very helpful and patient with this 82 year old new Smartwatch customer. Much appreciated!

Luis was FANTASTIC! He got what we needed right away, was informative, and even saved me some money. Great customer service. Will definately shop at this store again. Especially for the Samsung Watch.

My son, in Colorado, ordered a new phone for me through Verizon, to be delivered to Tucson, and there were a few hiccups. However, he reordered today and I was fortunate enough to go to GoWireless (Verizon dealer) in Tucson. Even better, Tyler was my associate/helper. He was AMAZING! I was so worried I wouldn’t be able to get any in-store help because of COVID-19, because when I tried in Colorado, I was shut down. Tyler was: professional, courteous, friendly, knowledgeable, super helpful and just downright a great person! He set up my phone, transferred data,pictures - everything! I bought a new case, glass screen saver and wireless charger! I would definitely recommend this store, and especially Tyler!

The manager at this location told me I had a virus on my phone and there was no fix for it. He said I had to buy a new phone. I went to Costco where a kiosk employee fixed my phone in about 30 seconds.

This specific location has amazing customer service. These guys really know what they’re doing and go the extra mile. I was helped by Tyler and not only was he super friendly and welcoming but he really took the time to educate me about my bill and phone. Definitely recommend!!!

Do not go to this store on 22nd/Harrison in Tucson, AZ. The manager, Luis, was very unfriendly and uncooperative .... I get times are hard, but that doesn’t give him the right to treat someone poorly. He’s obviously just there for a paycheck and is not there to truly help people with their phone needs. We wanted to switch our AT&T service to Verizon because we thought AT&T was bad.... boy, were we wrong. Were going to just stick with AT&T. At least theyre nice. It has literally taken two full days to get pretty much nowhere....we have new phones that were sent by carrier, but cant get any service for them (after signing up for new Verizon service online). We were finally told by the correct Verizon rep for NEW accounts, to go to this store at 10a, get SIM cards, and so we did. Luis said he did not have them and that it “sounded about right” that we had been on the phone for hours. He was told that Verizon sent us to him And he told us we would have to go to the corporate store. When my husband asked if we could have the SIM cards shipped to us, he got very upset, told my husband he wasn’t listening, and then ask him to get out of the store. I about fell over when I learned of this.So many people need jobs right now. Why would Verizon/GoWireless hire someone like this? Now we have to send the phones back and go through all of this unnecessary work for nothing. We were just wanting to be new customers. Shame on you Go Wireless and Verizon!!

I came in this morning to see Dante Zelaya about upgrading my phone.He made thw experience so pleasant.Educated, patient ans moay pleasant.I highly recommend all to go see him.Maria M

Big thanks to Jordan he did such a wonderful job helping us with everything we needed! Awesome personality, friendly, and a great environment to be in! Amazing service and will definitely be coming back to this store!

I’m a new customer that ordered online. Verizon had a problem with the sim card and sent me to this store to get a new one to activate the phone. The store manager, Luis, rude from the get go told me i would have to go to there corporate office. I had already been on the phone with Verizon for 4+ hours over 2 days trying to get this resolved. When i asked if they could ship the sim to the store he got very snippy telling me that i was not listening and making me out to be a problem customer. Already unhappy with my Verizon experience i asked for his name and store # to let Verizon know he is the reason I was cancelling my order. At this he became threatening and yelled at me to get out of his store. This is the store manager. Unbelievable.

Luis, store manager and Jordan, were such a great help with my buying a new cell phone. Senior citizens have a big learning curve on these devices. They have the patience of Job.

I went in to ask a few questions about my phone and was helped bye a young man his name was Tyler he was extremely helpful and very nice and Professional

Dante and Tyler did a great job helping me and my wife not only choose the the best phones for our needs they made sure we were on the best family deal possible to keep our mothly payment low. They were super helpful in transferring the data/info from our old phones to our new phones. Will continue to go back in the future for any upgrades we need!

I usually go to the main store on Broadway. I was actually told not to trust a third party Verizon, however I was very pleased with my entire experience. I really felt like they took more time with me and actually cared about what I came in for. I think the young man who helped me was Tyler. Thanks for putting up with me and going the extra mile to help me out sir. I found my new Verizon store. 👍

Tyler is excellent at customer service. He stayed over an hour after the store was supposed to close to help my husband and I. I would highly recommend this Verizon store. Make sure to ask for Tyler.

They dont honor their word here. I have been coming to this store for about 3 years now, I dont know what has happened recently but its gone really downhill. The most recent issue I had with them is an issue with their old manager and their new manager. Theyre old manager ordered me a phone, during my grace period for my new phone. he told me that he would call me when I came in and when I went in after not receiving a call I was told dont worry we will call you when it comes in. Back after a few weeks of not hearing anything and the new manager told me there was no record phone being ordered for me. He told me he would contact his district and someone would get back. After 4 days of waiting for someone to contact me I went to the store. the store manager then told me he had spoken to the district manager and there was nothing they could do, that I was stuck with this $900 phone that I dont want. thats why he or his district manager had not called me and he said that they were really busy and did not have time to call customers about unimportant things like this. Then he raise his voice his voice and told me weve had a really busy week and expressed that he was stressed out. I expressed again that I wanted the district manager to call me back about this issue. I asked for his district managers office number and he refused to give it to me, I asked for the name and phone number of his supervisor and he refused to give it to me. As I went to walk out of the store he started laughing at me, when I asked him what was so funny he said I was taking this way too seriously. I told him this was a $900 phone that Im expected to pay off that I tryed to return in my grace period. At the end of the day he didnt care. its not his money or problem. Im truly disappointed because Ive been going to go wireless for many years because of their great customer service. But the next chance I have to switch my phone to T-Mobile or Sprint Im going to do it, probably today.

Dante was absolute wonderful! My husband is usually impossible to please, but he left the store happy and smiling! Dante is amazing!

Worst customer service i ever had, employee was Jordon. Ordered a phone on Tuesday that was suppose to be in by friday just comming from another intown store,and i never got a phone call and i call them and they had no anwser to where it is when it will be in i left message for Jordon who was working and he never called me back, I called again today and he said it was in, so much for a call back right????? I show up and the other employees could not find the phone, overall very very unprofessional, non helpful, will never ever be going there again. They need better employees!!!!!!

We purchased a couple smartphones and it was a pleasure shopping with sales clerk, Dante. He was very knowledgeable and offered us different options. Especially, explaining some of the special sales that were happening.

Amazing experience! Store manager was very helpful and finally got a new phone thanks to his knowledge. Go see him

Dante was awesome. He did not pressure me into buying something that was not for me and made sure I got exactly what I needed. He was awesome!

Thank you Jonathan for THE best buying experience ever! To say that I am deficient in the basic understandings of wireless plans and products is an understatement, but thanks to your patience, knowledge, and great communication skills I feel much better informed and prepared to enjoy my new iPhone6s. Your attention to detail left no room for misunderstandings. I hope every Verizon customer has as great an experience as I had. Thank you again for everything!Maria ()o)

Jordan & Luis provide exceptional customer service with genuine interest and a smile. Sincerely gratifying to see them provide such service and knowledge. Highest recommendation!!

Great customer service although place is usually very busy thats why they lost a star, but my questions and concerns were still fixed and addressed just maybe I picked a busy time to go in.

I got help immediately. Luis helped me to get a great deal on phone upgrades for my husband and me. He made a point of finding every available discount so that I would get the best possible price.

Luis, the manager, did not give me credit for my iPhone 7 Plus trade in for the 11 I purchased. Didn’t realize it until I got my bill and there wasn’t a credit. He will not correct this, totally ripped off, he scammed me, he’s completely dishonest!

Excellent customer service when I needed them the most! Thank you, Daphne and Jordan! My phone reached its ultimate expiration date while I was at work and they took excellent care of me. They had the products I needed and helped me transfer everything. Highly recommended!

I want to express my deepest gratitude to Sahara You went the extra mile to assist me, and I have gained a significant benefit because of you. Sahara was able to help me with my plan and recommended best options for me. It means a lot that you would take time out of your busy day to help everyone in a timely manner. Most impressive customer service I had ever experienced.

Jonathon C was such a knowledgeable & helpful salesman. His explanations were very detailed & easy to understand. He thought of practically every contingency which will save us needing to return with further questions, plus he thoughtfully wrote notes for us to take home so we would have them for reference. I am happy to have had the opportunity to meet him.

We moved to Verizon from another carrier and purchased new phones. Jonathan helped us understand the plan and payment options and tested our tablets for compatibility as well. When they proved incompatible we discussed options and settled on what would work best for us. Jonathan was very patient and helpful and we are glad to have found him to help make the transition as easy as it was.

Ive been working with Mike and Sara and the rest of the staff. These guys are amazing. Great experience. I am so happy with the way we were taken care of. Ive been a Verizon customer for over 20 years and Ive never had a better experience. I cant imagine going anywhere else. I am now a customer for life!

I was impressed by your young,energetic and helpful staff. Katie was able to answer my questions and solve my problems in a prompt and timely manner. Charlie was also quite helpful in finding the best combination of pricing. They were patient with my many concerns and explained everything to me in a clear and precise manner. I will continue to use this store in the future.

I want to commend store manager Chris S for tremendous customer service! My phone failed overnight, after nearly three years of trouble-free use. Chris did some fast trouble-shooting and helped this technology-challenged customer on his way! He gave me ALL of his attention, never once acted like I was an interruption in his day, and explained everything I asked about in clear detail. I never felt rushed, and upon a 2nd visit with different questions I got the same level of help. I believe Chris is a definite asset to Verizon, and highly recommend him & his staff, located at Harrison & 22nd St in Tucson.

Fabulous! ! I cant say enough about this location and People..Sarah has helped me before and again today..Smart..kind..professional. .She is always .so helpful to the likes of this old lady..I feel like an antique around anything tech. I love coming in here. Cause I know I will be treated with respect and taken care of !!Love this place !! Love Verizon! !

Ohy goodness. Sarah was by far the best Verizon rep I have ever dealtSHE was efficient and friendly and professional. FINALLY. .recd answers to my questions. I hope Verizon realizes how fortunate they are to have such a great asset. Thank you again. Sarah restored my high opinion of your company. Brenda Lewis

Had a really nice talk over the phone with this lady; Erika. Who help me solve my phone issues. She was able to understand me and put and end to my phone frustrations. She also gave me a couple of tips to keep storage for pictures and download apps as well. She did an amazing job and want to thank her for her service. Thanks Erika for your patience and knowledge.

Jonathan was very knowledgeable about all aspects of my phone and new ellipsis tablet. He patiently solved problems with my contact list which had been improperly transferred from an older phone by another store. He helped me to better understand working with my contact list and how to use it effectively. I would highly recommend this store and especially Jonathon.Nancy McCormick

Great service!!!! Tyler was extremely patient and saved us a lot of money. So pleased with the expertise shown in dealing with our account.

Very very satisfied. She was helpful and walked me through everything. Very knowledgeable and has amazingly patience in working with customers. She made me decide that this will be my store. I would recommend this place to everyone.

Outstanding service! Went in for a screen protector replacement, walked out with a new screen protector PLUS a new tablet from a promotion going on AND a lower phone bill. Very satisfied customer. Shout out to Katie and Octavius!!

Very friendly and professional store. Would highly recommend the staff here. Miguel and Tyler . Thank you very very much.

Christian deserves a excellent review. Very knowledgeable of the entire system. Friendly service. You can tell this is how he treats all his customers.

Went into Verizon to see if I can save some money on my account. Angel was able to update my plan with more data and save me money. Thank you Angel for the help.

Went into the store and Angel was helpful kind enough to answer all my tech questions. Thanks for the great customer service.

Theyre always so helpful when it comes to anything I need. Jose and Martin were great !

The staff were very friendly. Not sure they were as forth coming or as honest(or experienced) as i would want, anything for a sale right?

The sales person was very helpful! Im not very knowledgeable about cell phones and the sales rep was patient and took his time explaining everything to me thoroughly! It was a great experience!

I took my cell phone in to the Verizon store at Harrison and 22nd. I could not connect to my contacts in my directory. Misha, the young woman in the store was initially not sure why that was happening. But after thinking about it she reset the phone and that cleared up the problem. She was very helpful.

Steve was very helpful with my dead phone. He attempted to reset to no avail and a few other things. He call the Verizon people, explained the situation and got me a free replacement. Returning, he put it all in motion and got me on my way.

Jordan did a great job of answering ALL of my questions...good job.

Good customer service.

What a helpful staff! Thank you for helping me go over my options. The manager, Steve, seemed very motivating for the staff, personable, and helpful. Thank you again, everyone!

Daphne is the best! She knows her stuff and is very friendly! Keep up the good work!

Jonathan is helpful and professional. We arent very knowledgable about smart phones but he helped us learn how to use them and answered all our questions. I recommend him highly.

Daphne went above and beyond to help my boyfriend and I. She is absolutely wonderful very knowledgeable and great customer service ! Thanks Daphne !!!

Akavius and Angel are knowledgeable and fast. Will definitely reccomend this store to everyone I know.

Akavius met n exceeded verizon mission statement. Impressive, helpful, knowlegeable person. And his attitude is the best!Nathan was helpful as well

Best store in town, Christian will handle any of your Verizon needs. Very friendly environment.

Excellent service from manager Luis for a non techie senior!

Sara was very helpful! All custom service personal should be as friendly and personable as Sara. She went above and beyond. Thx Sara

Just wanted to write a raving review for Abrahm and Daphne. I have been fussing with a bad phone all week long and they both are caring, knowledgeable and very competent

Amazing customer service .Sarah is absolutely amazing she was extremely helpful and courteous. Will definitely be coming back.

Sarah was great, she got my new phone set up and saved me on my monthly bill. Go see Sarah if you need anything. My new Verizon Girl.

Peter, Steve, Jon and Tom have always given me world class customer service every time. This is the best store Verizon store Ive ever been.

This Verizon is my favorite. The staff is always friendly and they know how to treat their customers.

Ive known Steve for years, and its always great to get product advice from someone you trust. Hes the guy everyone else comes to when the customers question is too hard.

Excellent service, smooth transition to new phone. Jose was very helpful and professional.

Jordan was very courteous, polite, friendly, and efficient. Im a very happy customer.

Truely appreciate everything this store does for me and my family, Angel and Akavius are the best

Went to get a new screen save at this place they wanted $49 and said it had a life time warranty. I said well the one on my phone that I purchased there should have had a warranty, No?

Were back to regular hours of business.Our hours are :10 AM - 6 PM Sunday9 AM - 8 PM Monday - SaturdayWere at the intersection of 22nd and Harrison in the Frys Shopping Plaza next to the Postal Store. Were able to take of your Verizon Wireless needs. Even if your not a Verizon customer we have wide vartiety accessories.

This store is amazing very friendly store worked with shomari. He got me really great deals with everything i needed

Charles, Akavius, Katie, Gabriel and Dani were all very personable and continue to help with phone, jet pack (wifi) and homephone. When I returned a phone that didnt work for me, Charles and Katie gladly took it back. My daughters phone was defective but insurance company was being stubborn. Akavius got on the phone with techs and insurance company and they sent her a new phone. Will deal with them over the Verizon store any day!!!!

Very professional and through. This has always been our experience at this store

Jonathan was great, fast service and a nice guy to talk to. Took care of everything and gave me some tips for my phone.

Okay hello all this is Mary Lane and I came by today Saturday February 6th to purchase a new phone and I upgrade and Im now on a samsung and Meyer customer service representative was John I he was very helpful very knowledgeable of the whole process was really almost in a blink of an eye is very professional very courteous and treating me like a friend more so than just a customer thank you

Christian and team are great, always handle my issues with care and attention

DM Erika help me out with my transfer, she is really friendly and helpful

Christian and the crew with nothing but helpful and friendly, answered all of my questions and got us up and running in no time at all. So very much a pleasure to go over there and know that Ill be treated like a person thank you very much to the crew.

Christian and his team are awesome, hands down the best Verizon on the east side.

Akavius is a terrific worker. He Has helped me with any problems Ive had and is a hoot to have a conversation with.

Peter was a great help and great service fixed everything I needed would recommend it thank you

These guys are great! They went above and beyond to take care of me, and I couldnt have been happier with my purchase or the customer service that I received.

They were a great help and very patient.

One of the best cusomer service consultants if you go there jonothan colon is the best person to go to very knowledgeable and will give you the best deal you can get

With the help of Steve and Jonathan at the 22nd surprise and I am completely ignorant without their help I wouldnt never get this time they were outstanding I recommend them to anybody

Great store got just what I needed got me in and out with good customer service

The staff here is attentive and takes their time dealing with a variety of things. I recommend them to anyone!

These guys been helping us for a few years now and they are always helping us out! Thanks Charles and acavious

Akavious my man always comes through! Thank you brother. These guys are indeed the new Verizon generation!

Very rude and poor customer service. After waiting 30 minutes without acknowledgment went to pay pill and wanted to charge fee to pay bills. Every experience at this store has been horrendous.

Akavius was so amazing! Him and ryo helped me and answered all my questions!

Staff was very helpful and understanding of my frustration I was having problems trying to set up my replacement phone . Sara and Akavous helped me setting up my phone . I was ready to cancel my plan but will continue with verizon

Sarah was very professional and informative.May be buying a new phone when new ones come in. Shell call me

Sarah and Michael were extremely helpful and courteous. I would go back there any time.

Sarah was an absolute doll, patiently explained my contract and provided the best customer service Ive ever experienced. Thank you!!

Fantastic service, best Verizon in Tucson. Nathan and Christian always there to help.