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Kaiser Garage Doors & Gates
1942 W Price St, Tucson, AZ 85705, United States
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Kaiser Garage Doors & Gates
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Ju
Review №1

Excellent customer service. The technician was very experienced and took care of the issues quickly. In addition, I really appreciated how he explained the problems and what he needed to do to fix them.

to
Review №2

Giving 5 Stars on INTEGRITY!!!. My situation is one that probably no one will ever experience. We moved into our new house that had nice insulated garage doors but no motors. Our contractor recommended Kaiser for motors and installation. Kaiser price for motors and install met or beat everyone else.Tech showed up when scheduled and install went without a problem. After install doors worked perfect. Approximately 3 weeks later opened big door and track hung up on wheel and jumped the door up into the fire sprinkler in the ceiling of the garage breaking the sprinkler head off. Water went everywhere.Kaiser responded with replacing or original doors with brand new doors, new tracks and replaced some items that were water damaged to compensate for the incident.Service Tech Anthony came out and did a 100% replacement and install of the old doors and tracks. Anthony showed true concern and apopogetic for the incident and in his 20 years of doing garage doors had never seen this happen. Anthony made sure and double checked tracks, rollers, and travel from fire sprinklers that if doors ever jumped track that this would never be able to happen again. Anthonys pride in his work and in the company made sure we were 100% satisfied before he left.

Bl
Review №3

I called around for a quote and Kaiser was the least expensive and quick to come to my home. The serviceman took less than 30 minutes to repair the torsion spring. Great job!

Ci
Review №4

The gentlemen were attentive and respectful. They had the part I needed for my garage door and prepared it for safe transport.

Al
Review №5

Highly recommend Kaiser garage door. Customer service has always been great!

Aa
Review №6

Danny M (Tech) came out on a Friday on the way home to make sure my garage door securely shut for my family. Thanks for going the extra mile.

Re
Review №7

Made appointment a week ago. Business called to confirm appointment range time between 1-3pm the day prior. The day of service, nobody ever showed up or called. I called office and they stated that technician still had 2 more stops before he could make it to my appointment and asked if I would like to reschedule. Sorry... not with a business that cant even let me know that they are running late. Poor customer service today.

S
Review №8

Would rate a ZERO if could!!!! Appointment was made for a Thurday 12noon-2pm time frame. No one showed until 2:30pm. No call to say they would be late.When office was called, customer service was terrible and rude the girl even hung up on the call. DO NOT USE THIS COMPANY.

Ja
Review №9

After placing four (4) calls and waiting for three (3) days no repair technician showed up to fix the loop circuit for my gate. Unprofessional and intolerable.

Br
Review №10

After 25 years of good service, we decided to replace all 3 garage doormotors.Stephanie at Kaiser set up a day and kept me informed on when they would arrive.All installed and working in two hours.I was very impressed by the Wi-Fi app supplied by the manufacturer.Especially the ability you use my Amazon prime membership so thatpackages can be left inside the garage!

Mi
Review №11

Submitted request (thursday) for estimate on line. Received a call back (friday) message from Heather. Called Kaiser and briefly spoke with Heather but before I could give her info on address, put on hold, then the call to voice mail. Left msg, no call back on friday. Next day (saturday, probably closed), left v/m msg to schedule an estimate. Well see if I received c/b on Monday.Poor customer with respect to setting up a time for estimate.

Er
Review №12

Working in HOA I deal with Kaiser Door frequently. I am always impressed by the level of professionalism that Jan S. provides on a consistent basis. She is a stellar employee and I would recommend Kaiser to anyone looking for great customer service.

Ra
Review №13

Fast service but not organized.

Ja
Review №14

Never received my quote for my gate. They came out and measured and I never heard back.

Ly
Review №15

If I could give zero stars I would. They put cooper garage doors on our new build 4 years ago. Since then it’s been nothing but trouble. The doors literally fell off the tracks shortly after install and almost landed on our cars. Later the motor burnt out. Rails had to be replaced. Wall mounts fried. The light sensors don’t work and the lights stay on non stop. Now the coil spring has broken and even though they told me this is normal wear and tear I have zero faith that this is normal when that garage door has given us so much trouble. You have been warned!

Jo
Review №16

Great service! Will call them for any future needs. Confirmation call the day before, arrived on time, professional work. And the price was right.

Mi
Review №17

My garage door spring broke on a Thursday and called them on Friday. While looking up the number I noticed they fix gates also. I have had my gate fixed three times by other entities and it never held. After the tech finished I discussed it with him and it was obvious that they other people didnt know what to do. Dont waste your money and time with anyone else.They scheduled me for first thing Monday morning for both garage and gate. The people they sent knew just what to do and gladly paid the very reasonable amount. Highly, highly recommend them.

De
Review №18

I converted my carport into a garage, installing my own garage door that I bought through Costco. I had a few questions and needed a few special parts along the way. The Kaiser team was patient, helpful, and had all the parts I needed.

Ja
Review №19

After two weeks of waiting, they called me Friday to tell me theyd be here Tuesday and call Monday with a time slot. No call on Monday now theyre coming Friday. If they werent hired through a third party I would have canceled.

An
Review №20

The technician was rude right from the start. I tried to tell him the motor was the issue and he refused to listen. So he installed new censors and still didnt work. Then he said oh it might be the motor. Now waiting even longer for a new motor. The only positive feedback for this company is the very nice lady working in the office.

Jo
Review №21

We manage Homeowners associations and use Kaiser Garage Doors and gates as several of our associations. They are very reliable and quick to respond. Jan is who I deal with and she has never let me down! I would recommend Kaiser to any HOA looking for someone to handle their gate at their gated community or to any homeowner looking for someone to install or repair their garage door. Great company!

Je
Review №22

Very unprofessional, and communication nil. Made an appointment, they called the day before to advise they would not make it. They rescheduled me without coordinating with me, then told me they didn’t have the required part. The office staff is arrogant and argumentative.

Bo
Review №23

I called Kaiser because my garage door opener sensor wiring was frayed making the system inoperable. When I called, I believe her name was Desiree answered and was very polite and immediately explained to me she would have Caesar call me with scheduled time frame for the day agreed upon. Caesar called me as described from Desiree and explained my time window for the day of repair. On that day Russ called me and informed me he was in route in the time frame Caesar said. Russ immediately fixed the issue and was vey personable and professional.I would recommend Kaiser Garage Doors for all your garage door needs.Thank you Desiree, Caesar and Russ. keep up the great Customer Service!!!

S
Review №24

Exceptional service and price! I am a small biz owner- and for me customer service is everything. The salesman and the installer gave us the kind of old fashioned service so many businesses no longer supply. Someone gently backed into our garage door. I called Kaiser first- and got a bid for replacement panels. After receiving 4 bids (2 of them had said the panels were no longer made or available and I that had to get an entire new door) I then knew how much dishonesty was out there in the garage door marketplace. One of the bids for replacing the damaged panels was $20 less than the price quoted from Kaiser- but the way Kaisers salesman represented himself and his product - made me feel more comfortable going with his company. During the installation their installer was very thorough and made sure I could lift the door in the event the power went out on my opener and to show me how it was balanced opening it anywhere I wanted to stop to see how that worked. (Being a woman - that weight was very important to me.) He gave it a total tune up. Our door had never operated quieter or smoother. We are very happy with Kaiser and now recommend them to everyone.

Br
Review №25

Today at 5:30pm one of their trucks flew east down grant at about 65 MPH (i witnessed this from alvernon all the way to swan). The truck would ride right up against other vehicles to bully them out of the way. The driver even used the middle turning lane to pass people. Incredibly wreckless and putting everyones life on the line. Tried to contact them to inform them of this dangerous driver and the mailbox was full. Tried to contact their emergency after hours line and couldnt get through. This is my FIRST EVER REVIEW... Thats how friggin crazy this employee was driving.

As
Review №26

Awful awful awful customer service. I never even had a technician make it to my house to give me a quote the customer service was so bad. I called last Thursday to have them come out and give me a quote to replace my gate. I was told I was put on the schedule for Tuesday and would receive a call with two hour time frame. I never received a call and no one ever showed up. I then called was told they didnt know what happened and they would have Jan call me back. Never received a call back. Then I all of a sudden receive a call this Thursday saying I was on the Friday schedule for a time frame of 9-11. Noon rolls around still nobody shows up. I called them and was told oh he must be running late such poor customer service and they didnt even seem remorseful at all. I cancelled the technician from coming, not that I have faith he was actually going to show up. I hope other people have better luck but this company lost my business.

Ma
Review №27

Kaiser installed my new garage door 7 years ago and its been trouble-free ever since. My contractor forgot to mention that I needed to have the metal panels sealed annually, so they began to fade. I phoned Kaiser last year and they sent Francisco to do the re-sealing and he also replaced the rubber seal. He did a great job! This year, I called and requested Francisco, again. He is awesome! So professional and efficient -- and fun! Sarah, in the office, is fantastic to deal with! Kaiser is awesome!

Wi
Review №28

I recently had a solar-powered mechanical gate repaired at my residence. The Kaiser technician, Steve, showed up on time and did a professional job. His expertise was beneficial as he helped understand the problem and made me aware of other aspects of maintaining the gate mechanism in good order. He was very fast and efficient and I would recommend Kaiser to others for this kind of work!

Ul
Review №29

Very good experience. The technician Tom Moore came out on a Friday, did the estimate and returned on Monday with the replacement panels. He was professional, courteous and kind, took his time to explain all that needed to be done. I strongly recommend Kaiser, and for any future needs Ill only use this company.

Su
Review №30

From the call to schedule an appointment to the finished job, my experience was wonderful. They were efficient and easy. The guy who came out was very helpful and innovative in that he came up with a fast and smart solution. I would recommend Kaiser to anyone who needs these services.

Ad
Review №31

I requested service for a broken spring on our roll up door. They scheduled the visit quickly and the service technician (Dennis) performed admirably. Arrived slightly ahead of schedule, greeted me enthusiastically, performed the service as promised, and even added a reinforcement to the door where it was wearing. I would definitely recommend Kaiser to my friends and family.

Ma
Review №32

Had a broken spring on my garage door; I called their competitor first, but they were way overpriced. I called Kaiser and got a quote from them in which the estimate was 600 dollars LESS (400% difference) then the first company I called. It took them 5 days to come out and fix the spring, (wishing they would had come out sooner, but not complaining with this price difference) The technician did a great job, very professional, honest, and quick! Would recommend again!

Je
Review №33

We used them to re-install our garage door opener and replace the wooden block that supported the arm of the garage door opener on the wall. It was a job several other garage door repair places had declined to do. Their technician, Daniel C was prompt, efficient and knowledgeable. The repair was high quality- much better than the original company who had installed it. The entire 1 hour repair and materials cost just over $100. Thank you for a job well done at a bargain!

Sh
Review №34

We had a wheel/pulley that was out of alignment that Steve figured out and adjusted for us. Gate works awesome now! We always get great service from you guys and will continue to utilize you in the future. Thanks again!

Me
Review №35

Our tension spring broke and I found Kaiser through the LiftMaster website. They were able to send Tom to fix our garage door the same day. Our door had never been serviced and Tom was able to replace the chain (gear). Now our door runs quietly. I will definitely call Kaiser again for all of our garage door needs.Thank you for your great service!

Li
Review №36

Kaiser Garage Doors and Gates was AWESOME! I would highly recommend them! Technician showed up on time and was very knowledgeable and courteous. His estimate of time and cost was spot on and the repair was very reasonably priced. If the need arises again I will not hesitate to call them!

Ke
Review №37

Giving these guys one star simply for the lack of customer response. I called this company twice over a one week period to get a new gate opener and no one ever returned my call. Finally after being blown off by them we went with another company that actually returned a call and showed up. Someone finally called me a week later but too little, too late. Your loss Kaiser. It was an easy $3500 sale for you had you bothered to respond to your customers

Ji
Review №38

Russ came out to change out the lower panel on my garage door. He was here on time and left with out a mess. Left the area cleaner then the way they found it. Really appreciate the professional job these guys do. I would recommend them to anyone looking to repair or replace doors.

Jo
Review №39

They did a great job. Arrived on time, worked quietly and quickly. The technician explained it all to me, and made sure the site was clean before leaving. The cost was better than anyone elses we considered. I recommend them highly.

Wi
Review №40

Kaisers office folks were professional, and thorough in communication with me, and followed up to make sure they had met my needs. Alex, the tech that came to the house was on time, personable, communicated the condition of my doors and openers clearly, and did the service needed efficiently. A happy customer!

TJ
Review №41

Great experience with Kaiser! They replaced 2 garage doors and openers for us. Our salesrep, Jim, came out to the house and was easy to work with in selection. Our installer, Henry, was on time and did an outstanding job. We would highly recommend Kaiser!

To
Review №42

When our garage door started acting up, I found their phone number on a sticker placed on the door. I called and made an appointment. The Service Rep. called me back to confirm the appointment - just as she promised. The technician arrived on time. He was professional, courteous and found the problem quickly. He replaced the gear sprocket and was finished in less than an hour!! And the cost was much less than I expected! Awesome customer service, awesome job and obviously an awesome company. Thank you Kaiser!

l
Review №43

Kaiser installed a new motor on our old garage door and it works beautifully. The repairman was courteous and nice. Best of all their price for the motor and installation was very reasonable.

Ma
Review №44

Absolutely wonderful experience from start to finish! We replaced both of our old, worn out garage doors which were the originals to our 30 year old home. Salesman Billy was wonderful to work with and gave us various options in every price range and went into detail on the pros and cons on the build and construction of every option. He was prompt and courteous with all of our questions and returning our multiple phone calls. Installers Henry and Devin arrived at our home as scheduled and walked us through the installation process, answered questions, finished the work (they even worked late to finish the job), and then left the garage in spotless condition. Russ came out two days later to finish installing the decorative hardware on the outside of the doors that the original installers were unable to complete because it was too dark outside when they finished. All in all, Kaiser Garage Doors & Gates is an A++++ company in our book!! Dont hesitate to call them!!

Su
Review №45

Our experience with Kaiser was great. They installed a new garage door for us, which works perfectly and is so quiet. They came quickly, and the technician worked on the door on a really hot day without complaint. Thanks Kaiser!

Ro
Review №46

The technician was very good and experienced. He arrived right on time at 6:30 AM (!) and was already done by 7:00 AM. He explained to me what he did to repair the garage door and checked to make sure everything else was okay. Getting the appointment was more difficult. It took them a long time to call me back to set up the appointment. I personally dont mind, but I could imagine that new customers would want a faster way to get the appointment. But again, the technicians (this time and in the past) have always been very good.

Ka
Review №47

Very happy with the service from Kaiser. They came out quickly to install our garage door opener so we could get our house ready to rent out. Jimbo was prompt, professional & did a great job, explaining everything thoroughly. Definitely recommend.Karen & Roger in Tucson

E.
Review №48

Kaiser Garage Doors replaced our doors with rustic doors. A very efficient and friendly service. They did an awesome job. Strongly recommended!

ni
Review №49

I bumped my rating up a star because they at least tried to make up for the poor service / or lack of service. Hopefully my experience was just a fluke.We called ahead and explained what door we had and that the springs were broken. They said they can work on our type of door and springs so we scheduled an appointment. The service person showed up, took one look at the door and said they did not work on that type of door and spring system, but they could convert the spring to a traditional style and would call us. The whole point of giving out the information on the phone ahead of time was to help them prepare for working on our broken door. They could have told us over the phone that they didnt work on them / or that a conversion would be required. Oh, and they never called us back. My wife finally called them to complain and was told we would still have to pay for the service call. They later called us back and told us we were not responsible for the service call, so we were just without a garage door for an extra week until we hired someone else to convert the door. The other company came prepared and didnt require a second visit to do the work.

Ho
Review №50

WOW!I have lived in Tucson for 23 Years. I have owned three homes in the Tucson area.My most recent is home as well as the two others have had kaiser doors in them and these guys are dependable!I recently bumped my Garage door with my car. Thinking I would not make it to work or have my house safe when i did manage to leave, I called Kaiser. This was around 6:15 a.m.Steve answered my call quickly, even though it was very early. I explained my problem to him and told him i did not feel safe leaving my garage open all day.They sent out Tom to fix my door. He explained what he thought he could do for me, withing 20 min. my door was crunched back into place and i could go to work.Low and Behold they came Through! They got my door down and running ( sort of ) it was in bad shape so this was better than the alternative, gave me an on-site estimate of what I needed, included two other options and all very affordable.Dustin the sales person for kaiser was patient and helpful, the front desk and scheduling people were understanding of my time. Tom was Great!I am in the process of having my new door delivered and installed today and i am just so happy with this level of service that i had to spread the word. GREAT PEOPLE, GREAT SERVICE!!Thank you!I would recommend them to anyone!

Ji
Review №51

Our technician was terrific. He was on- time, polite, competent and went the extra mile to teach me simple maintenance procedures that had never been mentioned previously. Cost was reasonable for such excellent service.

Lo
Review №52

Excellent service from Kaiser Garage Doors. Worked with Billy at the office to complete our purchase of a new Liftmaster garage door opener. The service representative, Russ, arrived when he said he would and did a great job. It is so nice to have a personable lady, Sarah, at the office who does a great job on the phones. We are very pleased with the service and the product. Will be happy to recommend Kaiser to others. Lou Kisch

Sh
Review №53

They did an excellent job repairing my garage doors. They work better now than ever before! The technician arrived right on time and was very polite as well as informative.

Re
Review №54

We love our new Metal Garage Door. From the day we order our door everything went as planned. We could not be happier with our Door and the installation. Thank You Kaiser team for a job well done.Rebecca E.

An
Review №55

C,J, adjusted my garage door perfectly. He was on time, pleasant, showed me how to maintain my new door, and is very knowledgeable, making this a pleasant experience.

Ad
Review №56

The sales rep was thorough and explained all our options. The installer was on time, efficient and took time to explain the operation of the door and other features. The door, motor and hardware are exceptionally quiet and sturdy. I would recommend this type of door and KGD&G

Sa
Review №57

We had a slow start with a slight communication hiccup. But Mike was quick to rectify the situation as soon as he was aware of it.My garage door was fixed quickly and professionally. I would recommend Kaiser and will use them again for future garage door needs!

Br
Review №58

While moving into our new home I unfortunately backed into our garage door. Since Kaiser installed the door initially we contacted Kaiser for the repair. Contacted on a Friday we were scheduled for the repair the following Tuesday - 11am to 3pm. On Tuesday morning Ramon called at 10 oclock saying he would be here within an hour. He arrived promptly at 10:45 and went straight to work and within 45 minutes had all three panels replaced - door looking like new again. He was polite, pleasant and a good worker. Would certainly use Kaiser again.

OV
Review №59

Wow factorQuick turn around time for a quote and they stayed in communication by phone and email.Great door, very professional install jobGot exactly what I was looking for at a great priceHappy happy Happy!

Ch
Review №60

The service provided by Kaiser was great! Our technician explained what needed to be completed and the work was finished within thirty minutes. Very happy with the outcome as everything was explained over the phone and in person.

Bo
Review №61

My repair was on time and reasonably priced. Also, my door operation is now as quiet as it was when new. Im very satisfied with the repair. I have their sticker on my door for the next repair too.

Be
Review №62

Doug came out when the spring broke on our garage door. I have had three issues with my garage door and Doug came here 2X and another technician the other time. I was very happy both times Doug came out he was fast and knowledgeable as well as very personable. If I could request Doug to come here every time I have a needed repair I would. Doug is a great representative for KGDG.

Al
Review №63

I spoke with Mike and he was accommodating with my work schedule and even had a technician come out on a Saturday morning to have my garage door replaced. I highly recommend Kaiser Garage Door & Gates.

In
Review №64

Henry was very knowledgeable and professional. Best price in town. So happy to have a door thats quiet and works perfect.

B
Review №65

I asked for a estimate for a new gate because Ive had these people work for me before my . So weeks go by with no response, so I call and they send me an estimate for a gate that is not for what I even asked for . I called someone else and had an estimate same day and scheduled the work . Very unhappy with Kaiser Gates

Sa
Review №66

Once we got an appointment scheduled they were here right away and on time. The guys were friendly and efficient. :)

Jo
Review №67

Our garage door jammed on Thanksgiving Day. Cables unspooled, rollers out of tracks, door hanging sideways and partially open. Total mess. Expecting that service would not be available until after the holiday weekend, I used Kaisers email service request form. Next day (Friday) we received telephone call at 8:00 am, service was scheduled for later that morning (same day).Technician (Tom) arrived on time and was both skilled and courteous. After multiple adjustments, garage door resumed normal operation. He even lubricated rolling components. Very pleased with his work and the professional response by Kaiser.

Ma
Review №68

Had them come out to replace the springs on our door. They sent out two guys which I dont think had much experience and all they did was trash our wall and ruin the door by bending it and dropping it twice. We had to call another company to come look at it and they said that it was beyond repair and would need replacing. Basically we paid them $275.00 to mess up our door which cost us almost $2,000 now to replace. Do your research and dont call them if you want quality work by knowledgeable people. I called them and sent them a letter explaining with no reply. I definitely would not recommend.

la
Review №69

We have a large custom garage door. Kaiser was only company in town who was able to repair broken springs. The repairman showed up on time, did the repair quickly and did a thorough inspection of the door. Nice job.

Ne
Review №70

Im happy with both experiences with Kaiser at two residences over a period of about 20 years. The most recent was December of 2015, and the tech arrived promptly, fixed the jam, didnt overcharge and the door stayed fixed.

Mi
Review №71

Our rental company said that Kaiser would call, but they didn’t so we called them. Spoke to CJ who was not helpful at all when I was asking for information and trying to have someone come out. Very rude.

Ar
Review №72

Picked this place when my spring broke because the number of 5 star reviews. Called them up next morning, with no drama they got me on the end of someone’s route, showed up, fixed it, professional, and fair price. So here’s five more starts.

Br
Review №73

The representative came to my home on time and was professional. He explained everything there was needed to know about the garage and make sure I was completely satisfied before he left. I would highly recommend Kaiser Garage.

De
Review №74

Had 4 Coplay Garage doors installed by Kaiser. The installation techs. were professional and knowledgable. They took care of all our questions and helped us program our cars late into the evening. Would definitely recommend Kaiser.

Ul
Review №75

Had an appointment between 8 to 9am, got a call at 7:48 with bad attitude from Mike, he yelled at us BE THERE IN 20 MIN like giving and order and hang up, taking my business somewhere else

De
Review №76

There is no other company that comes close to the service and work Kaiser performs. They are knowledgeable, friendly, prompt and affordable. We Highly recommend calling them for any garage door or gate issue you are having!

Au
Review №77

Excellent workman was polite, on time, knowledgeable and fast acting. I will contact this company again if I have further needs I give him five stars.

Wa
Review №78

I am a fussy person, so when I saw unusual wear and deterioration of the weather stripping on and around my garage door, which Kaiser had installed about 16 months prior, I called the company and described the problem. Pete came out on his next business day to look it over. I was hoping to get one, maybe two, strips replaced. Instead, Pete offered to replace all four strips so everything would look right and all would match in color. A couple of days later, Dan showed up with all new weather stripping, carefully measured and trimmed all pieces before installing them, showed me how to spray lubricant to minimize future wear, did some touch-up painting, then found a problem with the electric eye and fixed that also. I was impressed with Petes and Dans attention to detail and Kaisers commitment to excellence. I strongly recommend Kaiser Garage Doors and Gates to other fussy people like me. Warren R.

Jo
Review №79

Yesterday, when I attempted to open the smaller of my two overhead garage doors, both controlled by Liftmaster openers there was a very loud bang, and then nothing. The door would not budge even after I disengaged the drive mechanism. A close neighbor recommended Kaiser. They were so right. It was same day service and Chad, their technician, arrived within the hour. Not only was he prompt and courteous, he was a real expert, and replaced the broken spring along with a badly damaged sprocket. all in slightly less than an hour. I would highly recommend Kaiser Garage Doors both for their service as well as their expertise.

Br
Review №80

I had a great experience with this company. They were very helpful and actually solved a problem that a previous company could not fix. I totally appreciate that.

Ha
Review №81

I recommend Kaiser for your garage door needs. I got excellent service and very affordable. The repairman was Alex a young knowledgable young man who repair my door expeditiously and very friendly. I ensured they would call me before they would arrive to fix my door, so I didnt have to wait too long.HC East side of Tucson

Bi
Review №82

They did a great job on my garage door. Broken springs were fixed quickly. They are polite and friendly.

Sh
Review №83

Kaiser Garage Doors & Gates sent an young man, Francisco, to repair our garage door. He was very personable, polite, and knowledgeable. Love his service.

Ja
Review №84

I contacted Kaiser last month to Obtain a quote for a garage door opener for one of our garages and also to automatic our driveway gate. I was told that Billy was the contact person. I left a message and he did not call me back. So I called the next day and he said he just got my message that morning. Now I called mid afternoon. I have had my own business for over 30 years and when a customer calls, we call them back ASAP. I told him the 2 items I needed an estimate on and asked if he would be able to come out on Feb 20th to look at what we would like to do. He said his schedule was open and he would call me the 19th to let me know what time. Well NO CALL. I called on the 20th and he said, oh, he just got out of a meeting and that if I wanted him to come over he would figure out how to get to our home. I told him NO thank you, I do not like chasing people. Well we went on to do other things and finally I am at the point that I needed to get these items done. Kaiser has great reviews and I thought, well, maybe it just was a bad day for him. So called again and talked to Billy and he said he would come out the next day but needed to coordinate my appointment with another one. So I waited and the next day he did call me and said that he did not need to come out he did an Arial view and would send me a bid by email. He said it would be that afternoon or at the latest the next morning. Well, no bid. So I called around noon the next day and got his voice mail. Left a message. No call, no bid. So you can thank Billy for losing a sale. I found another company and they came out today, gave me a quote and I gave them a check. REALLY TERRIBLE CUSTOMER SERVICE.

Ca
Review №85

I worked with a rep for two new panels on our garage door. Installers showed up on time, were fast and courteous

Je
Review №86

LACK of communication with this company has me considering researching a new company for a job that is still pending. Thankfully I have yet spent any money. VERY frustrated.

Sa
Review №87

Your technician did a great job. We will use your company for any futureproblems that may occur. My ratting is 5 stars.

M
Review №88

I purchased this unit from Kaiser Garage Doors, Tucson was told at the home show by sales man Pete Vanover that could use this with cell phone. Come to find out it is adaptable by adding an internet gateway for 60.00 plus dollars. Very disappointed by being miss lead and now if want to utilize the technology have to purchase additional equipment. When contacting dealer they were unable to answer questions I had. The install was good, although he was not positive when I told him who the salesman was, ask if I had any problems. Did not then do now. Installer and service prompt when called

Mi
Review №89

The code for the garage door remote was typed on the invoice. Because of this someone gained illegal entry into the house.Codes should not be on an invoice. This puts their customers are risk!

YP
Review №90

Whenever you need garage door service, new product or upgrade, I recommend Kaiser Garage Doors & Gates. The technician arrived on time and was courteous. He provided me information on how to use the garage door and how to access product information on the internet.I purchased the Elite Series W-Fi Garage Door Opener, Model 8550W to replace an older model. The garage door opener is very quiet to operate. Also, with its wi-fi capability, once you connect the garage door to your home wi-fi network, you can open the garage door using the enclosed remotes, car (when enabled), ipad and cell phone. The software can also send you real-time garage door activity alerts.Connecting the garage door opener to my home wi-fi network was straight forward. You follow the instructions in the enclosed user manual or access the Youtube video on how to connect liftmaster door opener to wifi. The only caveat is if the wi-fi network signal to the garage is weak, you may need to purchase a wi-fi range extender.

Jo
Review №91

For a company thats based on services rendered for the most part their niche in garage door torsion spring Construction here in Tucson is locked in fantastic equipment fantastic Associates absolutely great prices for the self-repair or service repair

Th
Review №92

I worked with a sales rep to arrange for two new openers. He provided useful unbiased information about different options. The quote for the openers selected was reasonable. The installer arrived on time. He was friendly and competent and answered all of my questions. He went the extra mile in setting up the door control units and Homelink system. The install was professional. I called my sales rep days later because I was having difficulty with the MyQ system. He volunteered to come to my house on a Saturday to assist. He also offered advice which will make the system work after I install a Wi-Fi extender. I could not be more impressed. The openers installed were even better than expected.

St
Review №93

Fast, courteous service on a broken/worn sprocket and expert installation. Its been 3 weeks and everything works like a charm.

Ge
Review №94

Chad came in fix the door in five minutes. PERFECT

Ne
Review №95

Kaiser Garage Doors is by far the best garage door supplier, installer and repair service I have used at my home and rental properties in Tucson AZ. I highly recommend Kaiser to anyone in the Tucson area that needs professional, reliable, honest, and reasonably priced garage door installation and maintenance!

Br
Review №96

We have a garage door to our home that was not closing unless we held the control button down and left through our front door. The num pad also was broken and would only work every once and a while. When I called Kaiser, they got someone out the very next day who took care of the problem in no time and the cost was very affordable. I would highly recommend them if you ever have trouble with your garage.

Pe
Review №97

Best garage door people in town

Br
Review №98

Great people in receiving in Tucson.

Ro
Review №99

Excellent service provided by a knowledgeable technician.

Me
Review №100

Excellent customer service and helpful technicians.

Information
4 Photos
100 Comments
4.4 Rating
  • Address:1942 W Price St, Tucson, AZ 85705, United States
  • Site:https://tucson.kaisergarage.com/
  • Phone:+1 520-884-1771
Categories
  • Garage door supplier
Working hours
  • Monday:Closed
  • Tuesday:6AM–4PM
  • Wednesday:6AM–4PM
  • Thursday:6AM–4PM
  • Friday:6AM–4PM
  • Saturday:6AM–4PM
  • Sunday:Closed
Service options
  • Online estimates:Yes
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