Cindy Mueller is absolutely the best at customer service you could ever ask for. She is so helpful and kind and knows all the answers. She has personally been our agent for years and we couldn’t be more pleased in every way. Thank you Att

CJ Estrada was such a kind and gentle person with such charisma that made my visit very pleasant and comfortable at the store. I had walked in feeling frustrated with all my situations On my account which were not his problem but he sure made it his problem he went through every single detail, I feel like he went far and beyond his call duty to fix my problems with my account and met my needs on my account.He was courteous and understanding. Didn’t show frustration that concern.He Who is knowledgeable in what he was doing and when he wasn’t sure if he got help to get answers.He solved every thing that I needed except one thing that needs to be done by the person who help me get my phone. I shall return later. Store was very clean.

Cindy met me at the door and set my new phone up in “record” time! Great service and great conversation!! Cindy is fantastic and I recommend her whole heartedly!

Helpful with my iPhone years ago. Good service but started using pay as you go phones. Still good relay on phones and clear and crisp. Years ago missed last three months on two year contract so owed for no payment that short period. Thanks for your service in the magic valley.

Ryan and Cindy were great! They helped me tremendously! I recommend att to everyone.

Scott has such great customer serviceAlways ready to help and explain...And has a great attitude when youNeed assistance...Thankyou..

We had a small billing issue and went to our local AT&t store in Twin Falls, Idaho. It was resolved by a very nice agent, Enrique, who treated us very well and respectfully. We will continue to be loyal customers of AT&t.

C.J. at the twin falls store was most helpful and easy going at the same time..He made things easy for me to understand while helping me with my phone.Thank you AT&T

Cindy at ATT Twin Falls is a rockstar! I went in with simple question and left with two new phones. Best salesperson ever. Thank you Cindy.

Storm was terrific and was able to help and get us out right away. Thank you

AT&T is the best service out there, and the reps at this store exemplify great service. Agents are upfront and trustworthy. They take however much time is needed for you to understand everything. No surprises and overall a smooth interaction. Very satisfied with all my transactions there.

I came into the local store and I was helped by Cinfdy Ryan. They were absolutely great. You. Eed more people like them

It was a great experience. Cindy was great! And even showed us a better plan!

Cindy was more than patient with this old not phone or iPad savvy guy. By far the best help I’ve had. I can now actually inter and navigate my iPadBruce case

I replaced my phone in Texas when my wife’s phone broke and she replaced hers. They talked us into their glass phone cover as we were away from the place where we like to get ours. The first thing I noticed is that it did not go edge to edge within the case and they didn’t have an option that did. I asked about warranty replacements because I have had issues with those before and they said some stores would replace it for free and others would replace it for $10. Of course our Twin Falls store is $10 ..... even if it lasts only a week. I dropped it and it broke in to two places after having it for 2 weeks and was disappointed because it didn’t drop more than 2 feet in the case. I paid the $10 and then this week, 5 days later, it broke in my pocket on my keys. I went in and asked if they would consider replacing it for free because it had been such a short time and was not a very good product. The sales rep (who previously complained to me about corporate policy about answering the phones while helping me) told me that $10 was his only option. When I said it wasn’t a very good product, his reply was “Well actually it was made by “company x.” I don’t even care the company .. it isn’t a good product and they won’t stand behind it. I like ATT and have been with them for 22 years. Customer service at the Twin Falls store is atrocious.

I went into store to get a new phone and hopefully get one of the Deals AT&T’s had been advertising.I bought a iPhone but I did not receive any of the deals.People in store were helpful changing phones out but could NOT help me with saving any money.

If you are in a prepay account its that easy at at& t store in. And out good servive

Very good service. Made the experience very smooth and easy.

I had a photo crisis when my phone died before transferring them to my new phone. Candy and Matt at the Twin Fakks store were fabulous trying different ways to retrieve and successfully move the photos!I recommend them to everyone! THANK YOU!!

I switched from Verizon to AT&T. It was actually a longer process than I thought it should have been, but Velda and the staff did a awesome job with dealing with Verizon and getting me set up to go. I was treated like family here, I don’t think I can ever say that happened at Verizon!

Got helped right away when went into store. Scott went above and beyond to explain everything and the difference between plans and phones. I felt so good leaving there that I am so glad we switched carriers.

Everything was made extremely simple and clear as is usually the case! Cindy did a fantastic job and I appreciate her help in educating me about the new Apple Watch features and AT&T services!

Awesome people! Enrique was great!

Very helpful with an issue Cindy hadnt encountered before.

Excellent service..kind caring and knowledgeable. Would recommend highly.

My family and I have been customers of AT&T for 27 years and I am VERY disappointed with how this store and manager (Matt) handled themselves. I was told lies after lies after lies. I will never again step my foot in this store because of the dishonesty and no accountability. AT&T has done nothing to fix the mistakes that Matt made. Matt told me many lies and did not own up to his mistakes. Overall, customer service here SUCKS!

Loved the people, service, and new tech we purchased. Very helpful and knowledgeable about everything we asked.

Had a nice guy come right up to me.. first thing he asked was do you have a mask? I said no he politely said we have them free right there, they are required in the building. when I put said mask 😷 on he helped me with my phone problem right away.

Velda was amazing to us and helped us with everything and was very kind. I recommend getting her as an associate to help you during your appointment! She was very clear on the set up and tranfer and got us all set up!

Very pleased with the great service, and the friendly staff. Enrique .

Velda was polite, fast and amazing!

Needs a better manager. Costumer services stinks

Cindy was awesome. She listened to my wants and concerns. She didn’t try to sell me. She got me a newer phone and a lowered phone bill

Cindy was amazing! She helped me replace the screen protector on my phone, showed me how to register it to get another one, and went out of her way to help make a frustrating situation better. So grateful for her help!!!

Definitely recommend coming here for any phone issues. Storm, and Cj have helped me more times than I can count.

Was great to stop there, they exactly knew how to make an Esim prepaid on my phone as second sim. Where other carriers dont offer that as prepaid. Other carriers also didnt really know how to install Esim as postpaid... This at&t store/people were very knowledgeable then. Super happy!

The best service I have ever experienced. CJ was amazing. My husband passed away and I cant remember passwords and things like how access my phone because of grief. Lost most everything I once had. CJ was so compassionate and professional. He waited patiently for Verizon to release me and helpedme be added to my Sisters account. I cant tell you how much I appreciate your help, knowledge and staff.

Very knowledgeable and helpful.

Cindy is always the best! Absolutely love her! Recommend if you ever need help! 😀

Ryan was very very helpful and patient with my non knowledge on the new phone. Looking forward to seeing him Again, if I have any more questions or concerns. Thanks. Ryan

Great customer service and knowledgeable. Very helpful and polite.

Went in... Waited, no customer value or appreciation. My lack of options only left me happy with my Direct TV (that I didnt want... didnt know I wanted. Lol)

Worst customer service ever just because I cant wear a mask due to medical reasons. Basically felt as if I was a burden for walking I to the store.

They are a lot of help and I appreciate how easy they are to deal with

Cindy at AT&T is amazing, answered all of my questions and helped me get the best deal when switching companies!

Very polite and helpful, everyone of their employees made sure we felt welcomed and we went expecting to pay for new phones but the gentleman there got us free phones! Great customer service, very professional.

Manager helped my mom resolve a problem, made the necessary calls to complete her request. Very helpful and patient!

They were incredibly helpful on getting an unlocked phone added to my account

CJ was great awesome customer service! A place where you can deal with another human being one-on-one and face-to-face.

They did a great job and transferred all my information to new phone

Cindy was fantastic what a great representative for the AT&t store I really appreciated her help

Maybe you should change your hours of operation on here so people dont drive clear across town expecting the store to be open until 8 when it closes at 7. Also your employees should know the difference between a USB-c charger and a micro USB charger, then I wouldnt have had to return to find it closed

WOW! SHOUT OUT TO AT&T! Went into the store and got immediate, friendly service from knowledgeable reps. Problem with my phone was handles fairly and professionally! GO AT&T!

CJ was very helpful setting up my account. The store is clean and organized, staff are professional in appearance and behavior.

C.J at the Twin Falls store was super helpful.

Great service

Friendly, helpful and smart. Thank you

Super easy for them to add my tablet to the account, 10 minutes max! Thank you guys.

Nice help and good customer service

REALLY long wait times, even when I scheduled an appt. However, they were very helpful, so overall, good experience.

Solved one issue I hope. Have to wait for next billing to see if they did it as I was told

Very friendly and super knowledgeable!

Customer service is the best.

They respect and put effort into fixing ur problems

Super. Very knowledgeable person, very helpfull.

Cindy was great. Loved my experience.

Great help and support.

They are always so helpful and informative.

Poor service and bad wait time

Scott did a great job. I might have messed up on the survey.

They couldnt help me but they went out of their way to find a place that could help me they sent me to You Broke I Fix. My phone had a manufactory defect

Very good people 👍

Customer service was terrible they were rude and not very helpful I went to TMobile because of the lack of knowledge at this store ...😡

It was horrible... The guy that was supposed to help proved completely useless and couldnt help me with the simplest of things.

Great srrviv

The worth experience that I got as a 7years customer was in that store that they waited me 1:30 in the lain and in the end told that I have leave,Shame on these people that they get our paycheck from us and have no respect for the customers!!!

In store for 10 minutes. People working did not even say hello.

Last tried hard to help before sending me elsewhere

Ask for Chili, he is the best.

Very friendly service!

Quick and easy out

No service.

Velda excellent for problem solving

Good attention