The empoyees here are so rude. This one cashier got an attitude bc i didnt sign up for some rewards thing. They need to learn better customer service skills. Never going back here.

Not bad place. Very good prices for their stuff.

Horrible experience. First and last time here. The blonde employee with short straight hair in her 50s was very rude and dismissal. I asked her if they had Armani makeup and she said no, we dont have that here and rolled her eyes. I was going to buy other stuff and decided to leave. Horrible costumer service and long lines. They should teach their employees some manners.

I love shopping at this Ulta location since its close in proximity to me. It has pretty much everything Im looking for over here. However, I wish it carried more items like the one in Manhattan and Westbury. This one seems a little smaller compared to those two locations. Hopefully, they can expand it but Ulta has been one of my favorite stores for the past few years.

The “manager” working Tuesday, June 29 around 11am/12pm with shoulder length blonde hair is very rude. Every time you go to Green Acres Ulta, there is an issue every time when using rewards and coupons. I had a barcode with the number but the barcode did not load properly on the email. They refused to enter the code; claiming it would not work without even attempting it. However, the manager finally entered the code and it worked. Instead of apologizing, she had an attitude and was very dismissive. Always an issue at this specific Ulta.

They have a good selection.... very clean

Love this place. You can always find what you need here. Macys is always sold out of products I need. Ulta always has it.

I ordered online for pick up & as I got into the store I asked if waiting in line was necessary for PICK UP... the lady at the front who greeted me said yes I have to wait in line. As I got to the front I questioned why I had to wait in line for pick up, I was told by the cashier I do not, which is what I thought.Also, NOT ONE EMPLOYEE WORE A MASK !!!!! & People wonder how the virus spreads .....

One of my favorite places to shop! I love makeup and there are always great deals at Ulta! The staff is so friendly, helpful and pleasant! Just a few photos of some of my purchases lol

Staff is very non cooperative the return policy show return or exchange with out slip but they don’t do this

The staff is friendly but hard to find and too many items out of stock. I wouldnt recommend this location for online order and in store pick up. Also its a lil messy and not enough tissues and applicators for using makeup testers.

They have all my beauty supplies on deck!

Great place to get Make-up!

They have everything you could ever want

I have come to the conclusion; not because someone is licensed in a profession they know what they are doing. My first experience doing my hair at this Ulta Beauty, Salon location was a complete Disaster from chemical damage(a relaxer, by a stylist); no fault of my, but thankfully after 8 months with diligence and the right products and treatments I used my hair grew. After the lockdown I decided to make an appointment to get my hair cut but whilst I decided to do a partial color to cover the gray hair where it was obvious, because I had intended to relax my hair the following two weeks which I did. I don’t ever use a permanent color to color my gray relaxed hair, I always use a Semi-permanent Color or a Rinse that covers grays and I made this and all of the above abundantly clear to the her(the salon manager/stylist). I even googled the brand Clairol Beautiful Collection, advanced gray solution, semi-permanent color, while sitting on her chair consulting so she can see what I use, but she went ahead and use a permanent color anyway. Sadly two weeks later as intended, I relaxed my hair as I normally do and it fall off from the roots in certain places where she applied the partial color(all my hard work of getting my hair back to healthy became in vain). How did I know she used a permanent color?, I called her and asked her and she confirmed my Suspicion and was very nasty and unprofessional. It’s either they don’t know how to do hair at this location, or they don’t know how to do African-American hair. (1)It’s not Recommended to use a permanent color on Chemically straightened(relaxed hair), because of the harsh chemicals like ammonia, peroxide and bleach etc, especially if you relax your hair regularly(every 6 weeks which I do), please research and talk to a licensed hair stylist who knows what they’re doing an will advise you professionally, accordingly and will listen to you about your hair concerns. (2)I have 5000 FaceBook friends, a Twitter and Instagram account an I will let it be known to them etc, and I will never recommend this location to anyone else, based upon the service experience I received at this location form those two individuals. (3)There wouldn’t be an other visit to patronize this salon location ever.

It was air conditioned fine. We got what we needed and we got out.

This is my safe place! Love it here and I love coming here. Service is always great and the store is always clean. Products are sorted well and all look brand new. It smells wonderful here and testers are always in their place. I love this store.

My number 1 place.

I use this Ulta not only to shop but to cut my hair, do my eyebrows and get a facial. The staff is friendly and helpful. They are also honest about what works best for you. I have never had an issue with any of my appointments or services.

The store is usually very well organized but the staff members are very rude. They do not greet you, they do not answer questions and they are just not courteous. I am a person who tries to give a good vibe toward people because I understand that that usually yields a positive response however Ive greeted staff at this store with a hi, how are you? And have been met with a mhm, like what? I hate that this is the closest store to me that allows you to order online and pick up in store.

Customer service representative helped me get the right under eye concealer and I am so happy!! I like coming here to this Ulta, don’t want to go anywhere else. Thanks Ulta for allowing me to test product before buying. I can now face the world with my concealed under eye bags.

Recently a family member of mine has ordered from ulta website. It was supposed to be delivered on time but it was very late. They never got the item delivered after a month waiting. When customer service was contacted they were told they will get a refund or replacement and will be contacted soon. But never got that. Later when they spoke to CS department they were told they will not honor a refund or replacement and that they should find a complain with usps and there is nothing they can do besides saying if was delivered and left at door steps . It is the merchants duty to handle matters with customers. Customers should not be dealing with Upsp and what can usps do for the customer? Ulta is responsible because ulta was paid. All business directly help and aid their customers and not ship them off to carrier services . They have no compassion during hard times like corona where people are laid off and struggling with lives.

The store was well stocked, neat and clean. There werent Enough representatives to help with consults and purchasing advice. The cashier was friendly. I will have to go back and try again.

This store has everything great products and great customer service. Also everything os amazing. Very convenient!

I have given this location several tries before writing this review and over and over customer service is lacking. Decided to go first thing in the morning today hoping to get a better response but nope! I purchased a lipstick and when I opened the box at home another lipstick was in the box ( I bought Becca and got Maybelline) called the store to let them know and asked them to please check if they had the one I wanted in stock and was left on hold, after 10 minutes I just couldn’t hold any longer.

Nicer than I expected.

This is the 3rd bad experience Ive had here. Employees are not helpful and downright snotty. Be prepared to help yourself but also stared at like you dont belong or are stealing. The workers care more about socializing with one another and looking cute than being employees 🤷🏾‍♀️

First time Ive been here, and i had a good experience, i bought some stuff for my hair and i love the price was reasonable. Also bought some make up and clinique face cleaning package which by the way works beautifully. The staff was genuinely friendly. I will be back soon for some of those sales that are going on now.

Paige at the register was friendly and helpful. She was a delight.I am a Sephora girl that started going to Ulta. I don’t understand why there aren’t any make-up remover stations like Sephora has.

The store was clean. There was only one cashier working. Many customer service reps on the floor. I asked one male rep for help and he pointed in the direction for me to go (he wasnt busy) instead of walking me there. We also wanted to purchase an item but it had no barcode. Instead of asking a rep to look for the item, the cashier told us that she couldnt sell it because there was no barcode.

No good service service they no care good the clients

I must say I am not a fan of this location and avoid it, I really needed to pick up some makeup and it was enroute to the other things I had planned for the day... based on previous visit customer service ladies are rude and not thr most helpful..But my visit today was wonderful the young lady who was also training other girl was very attentive and nice. I observed her also being very informative & helpful to other customer while the other customer service associates just stood around doing nothing.. I had to wait for her to finish with the other customer, while the other reps just talked to each other & ignored me & other customers not even offering to assist.... I would def give her 5stars

This Ulta is horrible. Horrible customer service I visited sep 10 around 3:40 and everyone (4 employees) was huddled up at the register having a personal conversation. Not doing anything. After 15 mins or so an employee yelled out is “anybody in here? Does anybody need help?” from the register. Why would I want help after that. I finally find an employee that can assist with matching a foundation, another customer asked a question about urban decay and she completely walked off. Not to mention the security guard follows you around the store watching your every move. All black peoples DON’T steal. After this experience I didn’t want to purchase anything at all. I went in with the intentions of buying a foundation and left frustrated.

Terrible selection of inventory ! Security very rude always following people ! Just plain awful I rather go to Walmart 😂

Good store however, staff there is always nasty and act as if they are being bothered when you ask for assistance. Also, they are very limited in knowledge when you ask for your makeup to be matched. Assess your customer service or I should say the lack there of.

I decided to look for a perfume here instead of going to Macys because I wanted to take my time smelling lots of samples without being bothered. Last time I bought a perfume at Macys (big bottle) and after a while I didnt really liked it. At Ulta I bought two rollerball fragances, loved the experience. Definitely going back. One if the girls helped me ❤️

My sister unfortunately got her hair done here in which the hairdresser completely messed up her hair. They tried to fix it, which we appreciate it. But it still was not the color she asked for. And the hairdresser insisted that it was. She needs glasses and needs to retake hair dying courses.

I Dont dislike the store as much as I dislike the company. Brought two products that were Ulta brand, a foundation and a liquid pencil. The foundation would not dispense, and the eyeliner was dried out. Contacted the company and was told that I had to go back to store with receipts, etc. Very inconvenient. Also, the products should be higher class as they are the titular brand.

I cant rate this business because I havent been there. SID

Went there yesterday for the first time the staff not friendly. There was this one girl I ask for help and she did not do much to help. Make sure to know exactly what you want when go there because staff do very little to assist customers.

Variety of beauty products in store. Also they have a good rewards program.

My wife shopping in this place, she like it

I love the location of the store and they are always stocked with the latest cosmetics. however I took off a star for presentation, It’s are all over the place, foundation testers for different brands are a mess Juvia Place was the worst. The benefit boing section, forget about it. And I took off 2 stars for customer service. It was poor no help available, I was swatching foundation and security guard was giving me advice as to to how it looks. I mean common you are a cosmetics store. Don’t mention the cashier...I was asking about my points and foundation return policy and her expression, tone & attitude was like lady please just check out and leave, don’t ask me no questions. I don’t think I’ll be visiting that branch again.

Terrible. Only 2 workers for a holiday season, only one person on a register and another employee doing benefit brows, not a good variety of foundations that AREN’T OPEN OR USED. Most of their holiday “gifts” are in broken boxes that have been tampered with. This store is a horrible representation of ULTA.

They need more people on the floor on a hot Monday, after all its summertime everyone wants to shop.

I love the products and they definitely offer a larger variety to choose from than Sephora. Great customer service, although I wouldn’t recommend going there at closing time. The employees begin to be a little lazier. The employee that helped me that night was hilarious and we had a great laugh while discussing make up though he did make it clear that he was tired from his long shift and was lazy. The cashier though, was very happy to assist and was very kind and helpful. They also do need more people working on the floor and are available to help but the employees will check up on you to make sure that everything is okay. Though with minor complaints, still WAY better than Sephora’s customer service.

They usually have the latest makeup products. Always a great trip! Ulta staff is prime too. They dont make you feel awkward and are always helpful.

People working here are not willing to help you. I asked 3 people the same question until someone finally knew what I was talking about. If you dont know anything about makeup then you are working in the wrong store but dont look at me like Im speaking a different language when I know that Im asking for a popular palette that says it is in stock online at this store. Whoever is doing the hiring process is definitely not exploring their options. The ambiance in the store is not a good one.

Nice

First time being here and the workers are so rude when you don’t want to sign up . I walked in to buy a truly product .they were so rude as soon as I walked in, I got really rude looks from the workers for no reason

NEVER book makeup and hair there. Completely unreliable if you need them to do both makeup and hair for an event. My cousins and I were supposed to have the first appointments for makeup and hair and we were there before opening. Yet the hair dresser took another women before us and was unable to do two out of the three of us. Mind you we are bridesmaids and made that super clear and that we had to leave at 3. We were there at 11am. There was 1 hairdresser. She didnt finished that women that she took before at 11am us until 4:00pm. We were late and had to do our own hair for the event. I will never rely on an ulta beauty appointment again! The only plus side is that Anna does amazing makeup and she was able to finish all three of us on time. The hairdresser Monique was taking her time with the other women, like moving really slow. It feels like she had a problem with Anna and was trying not to do our hair on purpose as if it would hurt her coworker. So petty and you lost 3 customers and money for your business. NEVER AGAIN!!!

Excellent prices

One of my favorite Ultas! Love this location. Everytime I come here it’s super clean, organized and a very calm atmosphere.

SUPER RUDE staff member. While looking at some items on one of the shelves, a female staff member LITERALLY stood infront of me and began organizing items as though I was invisible. 😳😡

I consider this place incredibly dirty. The testers always look like something Id never want to touch, Ive seen broken cosmetic mirrors on the floor, and I bought a product recently thinking it was fine, not opened, only to go home to see that it was used. Gahhh. I really cant even rationalize going here as a last resort. I rather wait to get products shipped to me from direct suppliers or from Sephora.

Very friendly and helpful workers they go above and beyond to make sure your shopping experience goes smoothly customer services like this will certainly make you go back

Great stores for all your beauty supplies. I love it.

Very good, great hair dresser named Monique. Inventory a bit disarray, needs some cleaning up in that department, but the salon is great.

Workers were too busy stocking & doing store duties to even ask if I needed help. When I did finally catch someone & asked for a sample because I didn’t want to have to buy two products just to return one, they said they don’t do samples. I thought that was odd seeing how I’ve gotten samples from other Ultas before, so I’m assuming that they’re just too lazy to help their customers.

This was my first and last time at this location. One of the reps there was very rude at time of closing. She displayed a completely unprofessional manner. I would not return to this store.

Very nice found what i was looking for helpful staff.

The security guard was very obviously following me for no reason. At least make it less obvious

One of my favorite places to go they treat you Good here my go to store for everything Beauty

Theres not a lot of help in the store and they make you clean the makeup you want to try on but the main negative aspect about the store is that its very hard to find some help. There were only 3 ppl on the floor for so many customers

Excellent customer service, well organized merchandise and knowledgeable plentiful staff...typical ulta! Enjoy!

Fun to be in

Lovely place and local but they have a few female staff members who are rude... and when i say rude, i mean “why work retail if you don’t have customer services qualities hun.....” nasty. Beware and don’t catch a case 🙃

So, this was my first time going into a Ulta Store, I needed help finding a foundation and I was more than pleased. I even walked out with 8 more items I didnt need. LOL. NOW, my only issue was, the lady who was helping me, I guess was eating before she got to me, her hands smelled like a whole bag of Doritos ! LMAO. Im sorry but, if youre going to be touching someones face, make sure your hands are clean. Other than that, it was good. But now I dont think ill ever let anyone else touch my face again.

Not what I expected....I dont know what all the hype is about . There wasnt enough sales representative to assist the amount of customers that was there and the prices are ridiculous. There were no visible wipes to remove the makeup i tested

Monique is fantastic.Vee is great with makeup.Ana is awesome.

Amazing store better than kind of like it more than sephora...you can try the blowdryers

Needs a mens section men can be beautiful too you know

Cheyenne at Ulta @ Valley Stream iz so nice to talk & she helped me alot to get perfect products for my skin. Love her.

Cashier moved VERY SLOW. Could of had items displayed neatly. There was some powder on the floor in one of the aisles as well.

Wife loves this place.

Last month I came in this store this was my first time in here. Not knowing what I wanted or even how to achieve a look. I was looking for makeup due to me graduating from Yale. This was a big deal for me so was my makeup. There were literally 3 people working. One girl on the side where toofaced and all the expensive brands are. She was very nice and listened to everything I needed. I believe her name was kiyanna she is pregnant thats all I remember. Anyways her customer service is so great, she is amazing at what she does. You can tell the girls who know about makeup and who dont she definitely does. She listened to how I wanted my look for my graduation to be since I was doing it myself. She matched me with three different foundations based on my skin type which is dry. She placed one on one side and another brand on the other and let me see and feel the differences. I of course wanted makeup that was going to be sweat proof but look great in pictures. I ended up choosing the becca foundation thanks to her. She helped me pick brushes, a lip stick, and a eyeshadow pallete. She even sat me down and showed me how to blend certain colors on my eyes to get a great natural look. Gave me a great setting spray. BTW was amazing to keep in my purse, since graduation was outside. I am so thankful that she was there to help. A good tip she told me when she was matching me with the foundation and powders was to take my phone and take a photo on flash to see if it passes the no flashback test. Surely it did so I know she picked the right products for me. Kiyanna is amazing this Ulta is very lucky to have her. She is professional and she is patient. You can tell she is a makeup artist. I hope she does makeup on the side as well because she is amazing. Ask for kiyanna when you go here you will not be disappointed at all. Thank you Ulta for having such an amazing employee, someone who cares about what you take home at the end of the day not just rush you.

Nice store. However, they dont carry all the brands at this location.

Rating this on behalf of my wife good sales and affordable prices

Lack of floor sales reps or consultants made me give it a 4. Great store, yet few reps to help you.

Ask for Tiffany! Shes the best

Super long line at the checkout and only two women at the cashier. One of them were working two cash registers. Smh

Terrible customer service, most of the products were not in stock. The employees were incredibly rude, they were just standing there talking amongst each other giving attitude to the customers. Very unprofessional and did not have any product knowledge whatsoever.Avoid this place..

My favorite place. Just needs to be stocked better. ALOT of the displays were empty.

Today 1/7/17 Saturday the store opens at 10am the ladys where n there walking around stocking mind you its 10:12 I thought b4 closing u stock alil in the morning you come n hr or half hour b4 opening to do that crazy how they havent been there long n the shelf is starting to be empty be on time with stocking I was a cool customer n jus waited didnt knock another employee starts to walk towards the door n knocks on the door n they opened for her n I ask them can I come n they said yes

Clean, well lit. Lots of brands. Beauty salon.

I was just browsing through but its a nice place

Great location, big store. Friendly staff.

The sales girl was extremely helpful.

Nice people knows things

The people are not very friendly. Everytime I go its always frustrating finding someone to help and they seem bothered when asked a question. Once or twice out of my 20 times, did I come across a friendly employee.

What a great store for women?

Nice place if you love makeup

Ok not fully stocked..they never really are...some nice staff i guess

Great stuff great products, never been there

Good selection but prices very high

Great location.... Exciting buys

Ladies are very helpful and nice!

Only problem with this store can never find help less staff

Just can’t resist buying new makeup there, a lot of options.

Organized store and helpful staff.