We changed our AT&T plan and upgraded two iPhones. Our service was beyond excellent. Nicole Lee was exceptional, highly competent and knowledgeable, efficient and thorough. Will definitely return to this store for future service. Thank you Nicole!

AT&T took, the lost my trade in phones during a new promotion Jan 2021. Months of calling and all I get is well look into it? Now they deny even taking the trade ins in the store! $1600 loss to me and NOBODY will help. Naturally there isnt anyone corporate to talk to either. I guess my loss is their gain. Will NEVER come back once I can afford to pay off the $1600. Bad reception. Cant even send texts. ZERO customer care.

Had a GREAT experience with the store manager….very knowledgeable, made the experience extremely easy and made tons of suggestions to help us update our plan as well as our phones!!! Really appreciate the help!!!

The service was great! I seen some other reviews that people are upset with wait times but I completely understand, we are in a pandemic and they are trying to remain and keep everyone safe! I had a great experience here and they helped me from start to finish and I left happy. Please be understanding....anywhere you go there are waits and this store is doing a great job helping their customers through challenging times!!

Nicole spent all the time needed to resolve a complicated question I had about using the hotspot function and the best level of data to purchase . She had knowledge and patience … a winning combination!!!

I Switched from T-Mobile to AT&T the staff was incredible. I came in the first time at opening and the young girl was very busy and she still managed to stop what she was doing to greet my family and I. We came back later and another young lady named Vanessa helped us switch over from T-Mobile once the other young girl who goes by X was free she came over and helped Vanessa get all of our information switch from our old phones. Both ladies we’re absolutely wonderful to work with. Thank you girls!

Megan was excellent help. Very friendly!

Stood outside for a half hour because of sign. They only allow you to come in as someone leaves. ATT service is less than impressive

I called to find out availability on an IPhone and was told that they can’t give inventory information over the phone or she could lose her job. I told her I certainly hope I don’t drive there to find out there’s none available and she said if that’s the case, we can ship you one. I started to say something else and she hung up on me. I called back to ask for a manager and the same woman answered the phone and told me she is the manager. I told her I wanted her name so I can report her to the owner and she said it is Siemata, I’m sure I didn’t spell it right. She then said in a smug, sarcastic voice, you have a wonderful day sir. Do not shop at a place who treats their own customers like garbage. Att Cedar lake, Att crown point and Att merriville have excellent customer service and will help their customers over the phone.

The store hours posted online are not their actual store hours. Online it says the store is open till 8pm but on the door it says 6pm. I walked in at 5:50p and the store was empty, no staff anywhere. I stood there for a few minutes then left, it was obvious no one was going to start helping me 10 minutes to close but when I drove 25 miles to get there I was under the impression it closed at 8pm. Please update your page online.

New store, different location, same great deals

The staff is rude and discriminatory toward people with mental disabilities. Allow me to explain in full detail. I am on the autism spectrum and in addition to social issues interacting with people, I have certain sensory issues. Things like hats or facial coverings like masks cause me to have panic attacks. This store would not serve me because I would not wear a face mask. The state has not made face mask coverings a mandatory thing. She wouldnt even listen to why I cant wear a mask, she called the Valparaiso Police instead, while laughing at me.

Frank Albert went above and beyond to deliver excellent service yesterday. He handled everything I needed flawlessly and I actually got a few special deals as well that had just become available. I would hope to have Frank every time I go to our AT & T.

3 hr wait time and the young man working on dec 26 was very rude. He literally stated you can go elsewhere. I could careless. Wont be going back and I feel sorry for anyone who has to interact with him.

The sales people were helpful. However we didn’t get done so have a 2nd appointment.

Customer service at this store is excellent. Ive had an opportunity to visit this store for various reasons and Ive had nothing but the best service every time. Most recently I asked to have a replacement screen protector - which i just received in the mail - installed. X did it without hesitation. They are always knowledgeable and courteous.

Great experience! The employees saw I was on a very old data plan and got me setup with a newer, larger, data plan for less money. And when I went in to get a new phone they had the phone I wanted, in stock, and had accessories to go with it. Everyone was super nice and helpful.

Great people, great service. Fixed my phone after working on it for at least an hour. Said they had never seen that problem before. Thanks guys and gals.

UPDATE: I didnt manage to get over to the Michigan City store so ended up going to the Portage store on the date previously specified earlier by the Valparaiso store. Bear in mind I was told both of the local stores were owned by the same franchisee. Well, the Portage rep informed me that they cannot/wont process my account request in any circumstance and that the Valparaiso representative gave me incorrect information.The bottom line is to avoid the franchise stores if you need an account change like mine. AT&T is not clear on this on their website.Previous: Apparently ATT has franchise (Valparaiso) and corporate owned stores which I was informed of after I went to this location to convert my existing ATT plan to an ATT prepaid plan. The ATT website only advised to go to an ATT store and showed Valparaiso as an option.The person who assisted me said because they are a franchise, I had to return on a specific date in order for this store to execute the conversion else I would need to travel to Michigan City where the nearest corporate store exists. I was told if I came to their store a day later than the specified date that they again could not assist.Finally, while it seemed her hands were possibly tied, the person who assisted me didnt show much concern for not being able to help and for ATTs ridiculous limitation that in my opinion is designed to complicate a conversion and extend the customers more expensive plan costs.

We purchased an IPhone XS on December 29, 2018. Not long after that we got a call from the AT&T retailer saying we qualified for a buy one get one promotion and to just come to the store. We went there and got our second phone. They told us that we have to pay for it the next three months and after the third month it should be refunded and we don’t have to pay for it after. Well after three months which would have been April as the second Phone got purchased in January 12, the bill for the phone still kept coming. We went back to the store to inquire and they said they’ll email their higher regional managers or something. We’ve been going back since then more than once a month until now which is almost August and they haven’t resolved the matter yet. We have talked to the manager who also still gives us the run-around and not giving us a definite answer. We are getting frustrated as it seems as nothing is done. This is like a $1000 mistake on their part and we should not have to pay for it. It’s unethical, it’s fraud and it’s not right.

The BEST customer service. I have had Evyn several times. Hes super smart, very knowledgeable, extremely helpful, very friendly, hes just overall great. Theyre all always very helpful and always go the extra mile.

I have been in the store a couple of times and the last time was with a man who told me I was a red flag. It was incredibly inappropriate in my opinion and left a very very sour taste in my mouth. I don’t know if that man still works there I don’t think he should. And I really really hope he was fired or lost his job.I then went to the Merrillville store which is an actual AT&T store. It is a corporate store.I have been to another corporate store in another city and experienced the exact same customer service level of detail and level of knowledge and professionalism at the Merrillville store.So this is a one off for AT&T. It is not in anyway represent my experience with the company. However I would recommend anyone and everyone to stay away from that facility and that’s exactly what it is a facility facility for sales people who are not trained in a manner consistent with AT&T standards. Thank you for reading. Meatbag.

They used to be good. AT&T has really slide down hill. Ive been a cell phone customer of theirs from the beginning and probably longer than most of you reading this are.. Recently, I had a problem and they couldnt even fix it. I fixed it myself. And Im cell phone tech NO. Sad thing is that they really didnt seem to be interested. I even went into the Michigan City store. The man said hed be with me in five minutes. Twenty-five minutes later he sat down and never even said sorry. Ive had one glitch after another with their cell phone support service. The overall customer service has really been Yuk! Last person I spoke with called even me babe and honey. Wow! pretty outta touch.

Awesome staff! Went above and beyond for my grandparents!

Tyler was great to work with. He was very helpful and friendly. I didnt personally deal with the other staff members, but they all seemed very nice and knowledgeable.

Do not go to this store! Absolutely horrible customer service!!!! Crazy wait times just for someone to tell you that they are not able to help you with an At&t problem or question.

Great experience at AT&T in Valparaiso. The store always clean the staff always knowledgeable and helpful. I would even go as far as saying the best AT&T store I have ever went into.

Vanessa was incredibly helpful! After a two-day, torture-filled experience at Walmart, ( which saw my credit being run multiple times, lied to about promotions, new phone being cancelled, management trying to refund less than what I paid and lack of knowledge on accessories) I had just about given up on AT&T and was considering going back to telegraph and smoke signals to communicate...Vanessa took the time to listen, showed real empathy and stayed with me through the entire process. She went the extra mile by involving the Samsung representative, Everett and helped me to get more than I imagined possible!Excellent customer service, great communication and service with a smile, this location checks all my boxes for what I expect in a retailer

Vanessa was so helpful, I came in just to get some quotes and she completely swayed me to switch from my original company immediately. She worked will me very patiently.

I was so excited walking in to get my daughter and myself a new phone. So frustrated after waiting 10+ minutes without as much as a hi or we will be with you shortly. Displays were nice and we went to Merrillville and got our new phones.

Can in to ask a question and was helped immediately. Tyler who works there is awesome and kind. When you come in ask for Tyler!! Happy with my service I got today.

Tyler was very helpful and gave me a lot of good information on my new phone. I would definitely recommend coming here and speaking with him.

Worse customer service ever!! The worthless sales people were more concerned with the Winter Olympics then they were with helping any customers. I walked in with the intentions of signing up 3 phone lines but the lack of acknowledgement and unprofessionalism from the salesman made me decide to go across the street to Verizon and do business there. At Verizon they were all very friendly and more than helpful unlike the AT&T store who really didnt care about anything!!!! After todays experience I will never consider even giving AT&T a chance and will continue to go elsewhere when time is needed for new phone service

Went to the crown point store couple weeks ago and received bad customer service, came to the valpo store a few days ago & was pleased to be helped by such good help from Kay & the manager X. They went above and beyond to help me get a new phone and also showed me how much I can save by switching to DTV and will be switching over later within the year. If anyone comes in ask for Kay he does an exceptional job and will have you laughing 😂. Thanks for the laughs and great service buddy 👍!!!!!!

Kay was great! Helped me set up a gmail account & sign in to YouTube to watch some videos. Great guy! An asset to the store!

I went to the Valpo store to see what my options were to purchase a new phone for my husband and me. No one even acknowledged me walking in the door. It was not busy only two other people in the store. I walked around and looked phones and no one even said hello or that it would be a minute. After 10 min of walking around waiting for someone to help me I left. Im sure I made the employees happy they didnt have to wait on me.

Tyler was helpful and efficient. I was able to upgrade quickly and leave with my new phone setup.

Staff is very knowledgeable, always feel welcome when I walk into the store and I am surprise by how much they look after you.

Vanessa was very helpful. She took the time to patiently help my elderly father who is not technology savy.

My mother passed away in February. We went to this store 4 times to close her account. On the 4th trip we waited 30 minutes while they called customer service. When we left we were told the account was closed and a zero balance. Since then we have received 2 bills with late charge added. A letter was sent last month to them but still received another bill this week. I would never get a phone from them and will tell everyone I know too. Tired of being harassed.

Mirek was extremely helpful & made my visit east & efficient. Would recommend visiting this location!

Kay was great needed a new power cord and I was in and out!! Great customer service experience everytime.

The salesperson named devin is amazing hes always helpful and very knowledgeable of the products. Customer service is great

Mirek and tyler answered my questions without hesitation and installed my screen protector. Extremely professional employees!🤘🤘

Tyler was great! Great store! Great staff! Thank you all so much! 👍👍👍👍

K did an Awesome job. Installed new screen protector in minutes. Thanks.

Kay at the Valpo store was very helpful he give out great discounts and help you get the service you need Great job buddy

Great experience with Tyler at ATT in Valpo. Highly recommend going there!

Vanessa was a great help 👍🏼 Amazing customer service would recommend!

Xiomara is the best saved me a ton of money and I got direct for $25 a month with my military discount..

Go see Mirek M. for the best service any customer can ask for!!

I was there today to pay my bill. Friendly staff, even when busy. Highly Recommended to all.

I gave it one star because there was no option for less. I was in to purchase 3 new smartphones, and was not even greeted at the door. When 20 minutes passed by with no employee to ask what I was even there for i decided to leave and wrote this review.

I have to tell you how much Great service I had at att on laporte in Valpo. VENESSA WAS THE BEST HELP EVER. I AM A SR CITIZEN AND SHE FIXED MY PHONE FOR ME. VENESSA IS THE BEST.

Xiomara was extremely knowledge & helpful. Great job.

Kaylon was the sales rep that took care of me today. He was absolutely amazing! Very professional and extremely knowledgeable of the store, phones, and packages offered. Im on a family plan and had to deal with my grandpa whos the account holder who also isnt the easiest of people to deal with and kaylon was awesome with helping us and laying out all of our options for us. 10 out of 10 for the valparaiso Atnt store, Ill definitely be back again thanks to the great help and excellent customer service Kaylon!

That guy named Kay was AMAAAZZINNNGGG he took the time to elaborate about my phone bill and even talked to me about setting up directv which is super cheap compared to my current provider. Unfortunately I couldn’t sign up for directv because I’m in a contract, wish I could get tv with him cause he was an excellent employee. Kay if you’re reading this great job buddy!!

Customer service was phenomenal and experience was quick and stress feee

Very helpful representative named Evyn! He helped me with an awesome promotion with a free iPhone for signing up for directv! They also offered me great prices with DirecTV and home security so I couldnt say no!

The staff were super helpful, friendly and knowledgeable. Very comfortable environment.

Very friendly. Very helpful and knowledgeable if you get waited on by one of the veteran staff members.

FYI, Google reviews do work. I was looking for a local AT&T store and came across all these bad reviews. Not one of them have been responded to. Now im not going to bother going to this store. Thank you to everyone for their reviews. You saved me a lot of grief.

The guys here were so much help. Made transitioning better

Vanessa is great...very helpful. Would reccomend!

Very nice people! They made sure to answer all my questions.

Store does not inform customers that they only sell GSM Band Iphones. With these phones you will not be able to go to other carriers. Regardless if it is unlocked. You have to purchase a IPhone from an Apple Store to get dual band phone. GSM or CDMA bands. This is a hardware issue and AT&T does this intentionally to scam customers.

The service here was superb! Thanks

When I went in there I had seen a nice selection but did not encounter much customer service

I have gone into the store 3 times and every single time I have been told a different excuse for why they cant figure out how to do what they need to do people told me not to go here but I checked it out for myself and I totally agree this place as a joke

They are very helpful & nice,it just takes too long. Not enough employees.

Great service very knowledgeable about phones and plans.

Been with att for a long time, the staff here has always been very helpful when Ive had questions or brought a phone in to be activated.

Thiefs! My sons phone broke which he was in a pay as you go with his own phone, he paid his bill in cash and att would not refund his money for services he couldnt use! Even talk to corporate its in his account notes for this store to refund his money but they still say no.Going to better business bureau

If I could leave 0 stars, I would. Phone conversation: Yeah the 5s gophone promotion? Sure. Weve got them. Come on in! 10 mins later in store, Oh yeah, doesnt look like we have any in stock. Are you interested in anything else? 6 or 7s? That is a total bait and switch. Shame on ATT for practicing such slimy tactics.

Very friendly! Great girl!!! X marks the spot

Good service.

Very helpful employees!! In and out quickly!

I think they did a good job

I think that people can make mistakes and people can unknowingly deliver poor customer service while traveling I arrived at the store this morning so that I could get a replacement AT&T phone when I went into the store I asked is this a corporate store the gentleman with black hair with a white patch in his hair said yes then I ask okay where are the phones I can buy outright he had no idea I went over to the wall that had the phones I said okay Id like to buy a phone oh Im sorry sir we dont sell phones here you have to go to Target or Best Buy and then bring your phone to hear after you purchase it from Target or Best Buy I looked questioning at the Mann and I said this is a corporate store he said yes this is a corporate store I said a corporate store I can purchase phones from or get a plan from he said were Prime Communications blah blah we are the corporate AT&T store again theres nothing worse than being dishonest there are corporate AT&T stores and theyre authorized retailers I pointed out that his shirt said authorized retailer he goes well where a corporate store again Shameless dont go to this AT&T authorized retailer they dont have a phone selection they cant sell you a phone and apparently they can only activate service along with being dishonest

Kaylon was very helpful very nice gentlemen

Absolute wankers work here. I was told that any return lable I need can be printed off by an AT&T store and I have some guy not listening to me and trying to mansplain to me what I need, which wasnt correct. He also looked like a slob and I didnt even realize he worked at the store until I could read his shirt.

Kaylon was amazing!!! Very knowledgable!!!

To much for the phone and no beter signal at our place, then what we had at Verizon

Everyone was soo wonderful and helpful

Riff a G

Staffed with moron kids who think they know but dont. VERY limited selection even for flagship phones

Friendly and professional staff....always smiling and helpful

Not that satisfied with the service in Valpo IN I passed around from the crew like a bag of chips I finally was put in the hands of an lady named X that’s right she wanted me to call her X which is fine but after she promised me deals when it came to sign the papers her and the crew fell short!

Very busy, prepare to wait

Vanessa was the best customer rep in the store. She helped get and new phone case and cover

No pressure and helpful.P Tyler listened to my needs for a phone

One person workin n slow

Rerating this store because every time I go its more bs. Kids who dont know whats going on and dont care about customer service.

Kay was extremely helpful

You get routed to a call center, you can’t call the store directly.

Terrible service. Very slow and unprofessional.

Very helpful staff

Worst customer service and they just lie about things which I dont like.....

Ashley is knowledgeable and amazing!!!

Nice and helpful