Thank you Emma and staff at Hall Toyota Virginia Beach! New vehicle purchased and we could not be happier with the customer service. All questions were answered quickly, professionally, and with honesty. There was no cat and mouse games and things moved along quickly. We are very happy with our purchase to include the price, paperwork, financing, and most of all our salesperson Emma. Hall Toyota of VB is highly recommended to all!

I drive a Lexus RX350 and was desperate to find a professional, reliable and trusting dealership to get my car serviced. I managed to get a last minute appointment with Chris B, he was truly professional and very helpful with my maintenance plus the price was very affordable. I will most definitely be going back and I highly recommend this place for you next service.

Great customer service. Jeremiah was absolutely wonderful. He was organized and had had alot of the paperwork done before I even got there. He went above and beyond to make it a smooth process. 100% would buy from this location again and would want Jeremiah to be my sales guy. Overall, great experience, highly recommend.

Bought a new Tacoma and Antoine was great- answered every question I had at anytime and made the process of buying a car easy.

Amanda Carroll (sales manager) and Brian McCormick (sales and leasing consultant) were welcoming, patient and very attentive in listening to my needs and listened to what type of vehicle I was looking for. I didn’t feel pressured and felt very secure and comfortable in the choices I had. The finance team was very hospitable and very clear and concise about all of the details of my contract. The great people who assisted transferring my plates and were so friendly in helping me to move my belongings from my old car to the new one. I love my car and feel confident and safe. I already recommended this team at Hall Toyota on Laskin Rd to several friends and coworkers. Kudos to Amanda and Brian and the entire store thank you so much!

Outstanding staff, highlighted by the sales reo I worked with Marcus. Made the buying process smooth and as painless as possible.

Friendly people. They’re professionals and frienldly.Mike Manalo, John, and John. Excellent service.Thank you and have safe day.

I put a down payment on a truck at Hall Toyota. After 3 weeks there still was no status. I found a truck at another dealership and bought it. I asked Hall Toyota to apply my down payment to another vehicle I was purchasing for my daughter. Additionally I had already bought a new car from Hall in May this year. This is very poor customer service. Definitely worth the drive to go out of the area to find an honest dealership.

The new car I bought yesterday has very good service. I have bought 4 cars in 10 years. Hall is the company with the best service I have ever seen.I’ve been to other car dealers and the service staff has a bad attitude, it looks like I’m serving them

I’m 48 years old. I’ve been to many car dealerships in my life. Hall Toyota on Laskin Road in Va Beach changed my mind on buying a car from the dealer.The service I received was exemplary, even though they were closing in a half hour of my arrival. I was given the the full attention a customer wants and needs at any time of the day. Emma was an excellent and professional sales representative, as was Mike in financing! Sorry I don’t remember the name of the lady in between them, but she was great too. I feel they all truly listened to my concerns and requests with no pressure or ‘car dealer games’ at all.I recommend this dealership to everyone. Well done on the people of Hall Toyota on Laskin Road in Va Beach. I am loving my purchase!Sincerely,David

Man my guys got me right! I really appreciate Antoine Whitted & Bernard Branch for helping me out and making this the best vehicle purchase ever. They really walked me through everything and made sure I had the best service and car that I needed. Thank you guys!!

Amanda, Trey, and Mike were amazing. The service at Hall Toyota Virginia Beach is excellent. They go above and beyond.

My check engine light came on while coming to Va. Beach from MD. Called and made appointment for the next day. Check engine light went out, told service adviser what happened. He said it reset itself keep driving. I really appreciate the honesty. I would HIGHLY recommend. Thanks

Hall Toyota Virginia Beach I guess your definition of customer service only applies to customer who come into your dealership. I called several times in the past few months about some letters I received concerning my service agreement I had purchased. Every time I call, your operator transfers me to an employee and no one answers. I have left voice mails but received no call back. I called again on October 12th, finally spoke to someone who took my name and phone number and said he would look at my file and call back. Never heard from him again. I called back on October 15th, I asked to speak to the GM, Matt Kuhlman, was told he was busy and the operator took my information and a message. I guess the GM sets the example for customer service since I have not received a call back from him either. Did you know that customer service also includes returning phone calls? I guess that is not in Halls business definition of customer service.October 22, 2021: Spoke with GM Matt Kuhlman, my questions were answered and situation resolved.

I highly recommend Hall Toyota in Virginia Beach. Chris Belcher, in the service department went above and beyond this weekend. We needed tires for our vehicle and had a certain budget we could spend and Chris was able to help us by staying inside our budget to get the tires. Wonderful customer service!

Would not trust them to ever service another vehicle for me again. I was told I needed a new axel for $900 but when I questioned it they then told me the real part I need that was $53 but $500 in labor so not even an axel. They also tried blaming a lift on the problem when the lift did nothing to the drive train which is still under warranty just so they didnt have to do the warrant work. This is the second time they have tried to take advantage of us. Ask questions to make sure they arent taking advantage of you too.

Excellent service. Go see Brian Mccormick if you are in the market for a new vehicle.

John, Mike Manalo and Mike Brown are outstanding to do business with.

Our family purchased our third Toyota car yesterday at Hall Toyota and we are happy with our purchase. The staff ( Mike Manalo, Antoine and financing team) were all accommodating and helpful with the whole process. We did not feel pressured at all and they worked with us with the price that we can afford. Thank you Mike and Antoine and we will definitely recommend Hall Toyota to our friends and families!

General manager was rude and did not try to help. He wanted us to pay out of pocket even though we have told him multiple time our insurance would cover it and had our agent call as well. I will be contacting corporate immediately.

This is one of those establishments where you need to know more than they do in order to ensure you are getting the correct service or are being treated fairly. If you dont know how your car works, what your entire service history is and if you dont listen very well, then your wallet is going to be taken for a ride if you go here. And it shouldnt be this way. People buy Toyotas because they are reliable and people bring them to Toyota dealers for service to keep them running well, even though everyone knows its more expensive than a local mechanic or a Jiffy Lube. So why, when we bring our cars in to be serviced, and have made an appointment for a specific reason (regular maintenance that should cost $31), and Im holding the maintenance book in front of me - why would your service department list a bunch of extra stuff? And then take my maintenance book and visually stamp it and check all the boxes, making it appear that you were going to do exactly what was in the book....and then why would you come out to me in the waiting room and ask to replace the filters when you havent even pulled up the maintenance history (which is in the computer!?) Lazy and greedy. Spent $183 on a regular maintenance. The one time I go into a dealership with my gloves down and this happens. How dare I be distracted with my new job instead of ready for litigation? And you car salesmen/car dealers wonder why customers come in with their guard up, why people are nasty in there, why its not a nice environment. Honesty and making your customers feel like you are looking out for them instead of taking advantage of them is the better way to do business and that builds LOYALTY. We are going to try another dealer next time. And you guys better pray we dont tell the thousands of people in our network about this experience! Oh wait, maybe Google will.

Horrible. I came the first time and felt I just hit them at a bad time and brushed off the poor attitude . I work customer service and understand the world has changed drastically. This second time I can’t. I will never ever come back here. I won’t name the service representative I worked with but I hope you find more friendly and empathetic employees.

Since posting this review, I have been very pleased with the response from Hall to remedy the issues related to this purchase. Very much appreciated. Thank you.I bought a car from Hall in early July after my mother died and we had to transport her dog from Virginia to Montana. It is now a month later and I have not received copies of any paperwork that I signed for the car, have no idea who the lender is, have 30 day tags that have expired, and have no way to obtain a title to sell the car. And, had to spend $600 to fix a computer glitch that appeared a couple hours after we drove it off the lot and were on the way to Montana. And, no one will talk to me. Buyers beware.

After having some issues with service, the manager Fred was very helpful and attentive to my concerns

From the moment Ray Aiden took my phone call I knew I was dealing with a guy with integrity. He was top notch from start to finish. Ray was an excellent communicator! He was very up front and personable. He actually made buying a car feel easy. The entire sales team/staff made us feel extremely comfortable and appreciated. 😊

I just had the easiest SUV buying experience with the exception of the prior vehicle that I bought from Charles Barker Toyota! I called the salesman that I had during my first purchase, told him which vehicle I wanted from the website and asked him how much it was going to cost me after I traded my 2016 in. CB gave me the highest trade-in amount and a low interest rate for the balance. The whole transaction was stress free and speedy! I had forgotten how much I love a new car! Thanks Styles and Charles Barker Toyota!

I would like to thank you. You guys are a lifesaver, I was stuck with my car on my road trip .You did a great job and fixed the problem immediately although I did not have an appointment. ( it was funny to hear that bad gasoline caused that, just be careful when you are buying gasoline on long road trip)

I have purchased more then 8 vehicles from this particular location, back then they were named (Charles Barker) but when it comes to this situation I dealt with today, I can say by far this was the worse. Emotionally & mentally I am drained! I’m in shock because this experience was caused by the service manager, “Fred” (unsure of the last name) furthermore, to have someone so I’ll-mannered, disagreeable, impatient, unconcerned, and dishonest is revolting. When it comes to a strong brand like Toyota having someone like Fred representing your brand is an disgrace! By his body language, you could tell he feels as if he can do,say, and act however he wants! This has to stop hall Toyota. For sure you all have lost an valued customer/guest. I hope this complaint does not go unresolved.

Classic bait and switch dealership. Had a back and forth email conversation with a sales associate about a Tundra that I was looking for that was showing in inventory. I told him that I would like to come take a look at it and he emailed me saying it was being brought over. I wasted a 30 minute drive out here just for him to tell me it was still in transit for delivery to the dealership and wouldnt be here for a month. When a customer comes with money in hand and ready to buy, its frustrating to get the run around. Ill take my business to Priority Toyota instead.

Very impressed with my experience at this dealership. Jerimiah was a great salesman and was very efficient. Anthony, the sales manager, helped me find a vehicle I know that I will enjoy for a very long time. He was kind and eager to work with me. Both men were very professional and helpful.

Almost 2 weeks ago I went looking for a new Toyota. We were greeted by Brian McCormick, salesman. Brian took me on a test drive and was very knowledgeable of all the bells and whistles. He made my decision to buy the Venza easy! Thank you Brian & Hall Toyota!

Great experience! I worked with Meagan who made the entire trade-in and purchase process SO easy. Tegan was also very helpful and knowledgeable when it came to financing. Definitely recommend this team!

Daughter went to buy a car that she ordered. Was not given quote or possible financing available. Put $500 deposit assuring things would be taken care of later. Couldnt afford when came in and they kept deposit which is illegal. Sold car next day. Where is the damage to them? Crooks!!!

My experience was superb with Hall Toyota and my sales agent Jake Devine was incredible. I was an out of state buyer (from MA). I had a lot of questions and Jake calmly answered every question for me. Jake had all the details completed for me in advance so I would be in and out of the dealership quickly. I flew into Norfolk Airport on Memorial Day and Jake was kind enough to drive an hour (due to holiday traffic) to pick me up. The finance officer was very nice to deal with as well. All the fees and additional insurance prices were provided up front and there were no hidden costs. They also took care of my MA registration, so anyone from out of state can buy from them without any concern.

Thank you Mike Malano and Trey Perkins at Hall Toyota Virginia Beach.We are very happy to get a new Toyota Rav4 Hybrid 2021 for a good price with a great trade-in deal for my used car -- Camry. I highly recommend Hall Toyota Virginia Beach for buying new car.

I am so impressed by this service Department at Hall Toyota in Virginia Beach. I was on a lunch break and picked up a screw in my tire. As painful as this situation can be, I was almost dreading going to get it checked out. I pulled into service and Chris Belch greeted me right away. He was extremely kind, understanding and willing to help. The service technicians were able to locate my puncture and repair it quickly, easily, and painless! Great customer service goes along way! Thank you team for turning my frown upside down!! 😁

Jake Devine is amazing! He was awesome and made our car buying experience hassle free! He sent a video of the vehicle is was interested in before I got to the dealership. Everyone with the sales team was very welcoming. I am glad I went with Hall Toyota!

My name is Sulli, I bought a Camry XLE Toyota hybrid from this place on 09/10/2021. I can not begin to tell you what a pleasant visit it was from the moment I made the phone call to let them know that I was going to the moment I signed all documents. The gentleman that I dealt with on the phone his name is mike Manolo then when I got there he introduced me to Emma who was a delight to work with. Her demeanor, and knowledge about the car Was very impressive and her willingness to answer each and every question my fiancé and I had . Then she called mike so we can negotiate with him and mike wasn’t pushy nor intimidating as other places that we went before closing the deal with mike . He was very determined to help us get the best deal and be happy with our final decision . All hands down to Emma and mike Manalo at HALL TOYOTA Virginia Beach. WHAT A TEAM !!!!

Markus Roberts in the Parts department is awesome! I called up there first thing this morning, looking for some cosmetic replacement pieces for my Toyota Highlander. He was super pleasant, knew exactly what I was talking about (but gave me his email address so that I could send him pictures to confirm), quickly located both my account and the parts I need, and managed my expectations on costs and delivery. I really appreciate how easy he made the whole process, and I’m excited to get these pieces!Update: Markus continues to be awesome, and Herbie can surely answer all of your questions and take care of you up on the sales floor!

Toyota is top notch but this dealership will rip you off!!! Go somewhere else!! My daughter got ripped off and she cant afford to be ripped off. Sad they go this low.

Thank you so very much for your excellent customer service! The service was on-time, quick and very professional. The Service Reps were incredibly knowledgeable and provided great guidance. Thank you again!

Sales Associate- Jake Devine, was extremely helpful and patient. Even though I just stepped off the street to inquire about a Prius. His demeanor and excellent customer service was excellent and above and beyond. You need more like him.

The service center is notoriously hard to work with and blatantly refuse to help customers who have proper documentation of issues they would like to see resolved. Service manager Fred philips acts like he doesn’t want to be there.

Emma is amazing. Seriously. Thank you. I didnt know I could love a car this much and she did not stop until I had it. Thank you so much!

How are contracts being handled with prior customers who purchased vehicles before Charles Barker sold out? From my understanding as long as the vehicle was owned and running Charles Barker would service lifetime oil changes, inspections, etc complimentary... is this holding true with Hall Toyota or did the contract carpet get pulled out from loyal customers?

Worked with Meagan on a trade in for a 2015 Rav4, and it was definitely the best experience Ive ever had getting a car. Its a very professional place! Meagan found the answers to all my mechanical questions and was a joy to work with. Pretty much the opposite of all the slimey car salesman stereotypes. Hall will be my first stop next time Im looking for a car.

We recently purchased a 2021 Toyota Sequoia from Meagan at Hall Toyota. I felt compelled to write a review as my purchasing experience was amazing. ZERO pressure. Very kind. Very intelligent about the product. Excellent follow up. Finally, outstanding after sale service. Meagan and the team at Hall were simply true professionals. I will definitely purchase again through Hall Toyota. Thank you.

Maybe one of my worst experiences at a Toyota service department. I brought my 17 tacoma in for a 45k service (mainly just for the tire rotation, but online had the same price for both). As soon as I pull in, the advisor mentions my alignment is off and I repeatedly try to ask how bad and which and am repeatedly given the answer its off and you can pay for an alignment until the fourth time, she showed me the picture taken of it. Then i mention i was coming in for a 45k service and am told its different than the tire rotation and it would be $50 (for a tire rotation??). I also chose to get my alignment fixed too and was told it was $120. After i heard the prices, I had to find the prices online to show that the tire rotation showed about $30 and the alignment showed $100.I didnt even get the full 45k service at this point, but at least the prices were matched, but i dont understand how the prices in the system were so off! Then im told theres an additional 20% added on that for labor costs and materials. WHAT? Ive never paid so much just for a tire rotation. I usually bring it in because they can do it in a tenth of the time it takes me. I dont think ill ever come back here unless its an emergency but be weary on what theyre charging you and double check it!

Went here Sunday the 28th Feb 2021 and dealt with the Most Awesome Salesman Ever: My wife and I were there for hours trying to decide on a Truck... Tried a few, and liked a couple of them and decided on one of the Toyota Tundras. We had all intentions of getting it the following Tuesday but we changed our minds and found a different truck that I felt would better suit me. If you visit this establishment please, PLEASE ask for Ray! A super Man to deal with.

Great crew of people at Hall Toyota in Virginia Beach!! I would recommend Jake, Amanda, Mike, and Phil to anyone looking to purchase and finance a vehicle!! Thanks so much!!

Mr. Jake DeVine was very helpful along with yhe rest of the Hall Toyota staff!! I appreciate the cooperation and honesty! This is a very professional business and I highly recommend coming here for anyone looking for a new vehicle!

Shane at the body shop is always WORLD CLASS! This is my second experience with the body shop. Shane always does a great job. He is a people person and goes above and beyond to please the customer. His communication skills are excellent!

Jake Devine was awesome helping me with my car purchase last week, I went from car to car to trucks then saw a beautiful 4Runner TRD Pro that just came off the truck that morning. Then we switched everything around, Jake didn’t miss a beat and he was so helpful, he has a great sense of humor! We loved our service so much we bought a brand new Camry today (the following week) !!! Thank you Jake! 5 stars from Stephen and I.😊

I was convinced I had a timing chain cover leak, a repair that would have cost more than $3000. After going in to Hall they discovered that another part was the source of the leak, and it was fixable for under $100. Faith in humanity restored 🙌🏼

Very shady business. Every since “Hall” has taken over they are no longer honoring what customers were previously promised through Charles Barker. DO NOT PURCHASE A VEHICLE HERE!!!!! They will take your money and act like they don’t know you. You’ve been warned.

Had my truck serviced and showed up right as they were closing. Lidia Green was leaving for the day but took the time to open the shop up and get my keys for me. An absolute splendid experience!!

The customer service I received here was stellar. I particularly appreciated the Covid-19 precautions they had in place. The place I visited prior to them, not a mask in sight except mine and they had the nerve to offer me pizza and cookies. Anthony and Marcus both were polite, professional and a pleasure to work with. They got me in a vehicle quickly and paperwork completed in a very short time frame. I highly recommend the Laskin Rd. location if your looking. These guys are great. I wish I could give them more stars.

Marcus was excellent, he helped me with my problem and it should be fixed now.

Always friendly customer service and quick service. Great job all around.

We had a great experience purchasing a vehicle at Hall Toyota Virginia Beach. Kim provided answered questions on an internet query almost instantly and helped set up an appointment to look at the vehicle. Jake Devine helped us look over and test drive the vehicle. Jake clearly understands the customers perspective in the process and is very patient as he helps you find the right vehicle. Sales Manager and finance staff were courteous and professional through the purchasing process.

My wife and I had been shopping around for a little over a week or so trying to find that perfect deal, you know, low mileage, latest model and the price has to be affordable, I almost purchased a similar vehicle at another dealership, but Im glad I stopped in to Charles Baker Toyota before I did. We received GREAT service and the price I got on the 2017 Nissan Altima 2.5 S compared to the other deals I was looking at saved me a little over a $1000.00, so Im pretty happy about that:)Car shopping is not one of my favorite things in the world to do, but I must say that Ray Aiden and the associates at Charles Baker Toyota where on point, we stopped in there around 5:30 pm and my wife was not wanting to have to be dealing with everything all night, Ray told her I promise that I will have you all ready and out of here by 7:00pm, and thats exactly what he did, car cleaned up, paper work completed and we where in our new car and driving away by 7:00pm.

Me and my mom went out today in hopes of finding my first car. When i arrived everyone there was so nice and welcoming asking if we wanted anything to drink. I also appreciate how serious they were about Covid-19 cleaning every pen before we used them everyone wearing face masks. Ray was so nice to my mom and gave us a great affordable price for how little we had. Thanks so much for my first ever car.

Michelle provided great customer service. I had my state inspection and fuel pump recall done all in 3hrs.

Ive been looking for a daily driver Ram when I came across this nice 2009 Ram from Charles Barker Toyota . I live in Newport News and drove to Laskin rd. where I met the best person ever when buying a car/truck . Ray Aiden is one of the nicest easy to talk to guys I ever met in this business. Had all the answers when I asked my questions and was able to get me the deal I asked for. If youre in the market to buy a car Call or Talk to RAY AIDEN! I would buy from this man and the dealership any day of the week. Thanks Ray and your team for a GREAT DEAL!

Jake DevineStiles Tanksley- two of the most welcoming guys I’ve met at a dealership, and helpful to the max!! Thank y’all both, I’m riding in style now

Marcus was really friendly and chill. No issues, and the vehicle buying experience was a breeze. Please ask for him, he was great! A+++++

Me and my husband has the pleasure of being helped by Jeremiah,Byron and Chris everyone was pleasant and very helpful! We love our new cars

Went to take my car in for service and the prices were through the roof. Almost 3,000 dollars they wanted to charge me. 744 dollars to fix my radiator, when I could buy a radiator part closer to 130 dollars. It seemed very disorganized, and the service advisor was very rude. The lady that checked me out was also incredibly rude, talking over my mom and I when we asked her if we could each pay for half of the service today. Didn’t even get my car fixed their because the quality wasn’t great. I love my Toyota and I would buy another one, but I would not get it serviced here that’s for sure. Way too expensive and the service advisors were just rude. And instead of calling you they text you a link with all they stuff they want to do, and the only options on the link is too accept the cost of repairs. I felt like that was ridiculous, who would approve all those repairs? Absurd.

I went with my girlfriend to get her car worked on. We get the car back they said everything’s fixed even on the recite it said alignment was done too. We come back a week later to get inspection and they called and said the alignment needed to be done. We said “we just got alignment done a week ago” So it ended up taking a little extra more time to get the car ready. then when we car that car back it felt like the alignment was fixed so if we never went back they would of charged up for fixing are alignment when they really didn’t do nothing so if you guys are going to charge Someone such high prices do your job

Bernard helped me pick out the exact car I was looking for. I was rushing to get into something but he made sure I got what I needed. Ill definitely continue to buy cars here and refer everyone to Charles Barker Toyota.

My husband Gene and I just purchased a brand new 2021 Rav-4 Hybrid vehicle from Hall Toyota today and wanted to express our sincerest appreciation to the entire Sales and Finance staff!!!More specifically we wanted to highlight the PHENOMENAL JOB done by Kimberly Onyeuma (Internet Manager), Meagan Doudna (Sales Associate) and Stiles Tanksley III (Finance Manager). ALL the aforementioned individuals displayed complete honesty, transparency and were truly above board in negotiating with us a fair price and sharing with us the pros and cons of the different warranties available to us after purchase that aligned with our future goals keeping and properly maintaining our new vehicle for the long haul!Each of their uncompromising professionalism, commitment to outstanding customer service was nothing short of outstanding!Please note we had originally reached out to Checkered Flag Toyota but they had a very limited selection of Rav4 in inventory. We also reach out to Priority Toyota of Chesapeake who had a comparable inventory of Rav4s but in talking to their sales rep who escalated our discussion to her GM, they were NOT WILLING to entertain any negotiations on price.However in talking to Kimberly O. at Hall Toyota, the experience was like night and day! Kimberly worked with us in a very honest and straight forward manner which we truly appreciated and arrived at what we believe to be a fair price point for both parties!!!Thereafter, Meagan D. and Stiles T. at Hall Toyota, worked quickly and efficiently in getting our new vehicle prepared and ready for our pickup by us in short order. In the process, they full educated us on the types of warranties we should consider with no feelings of being pressured at all to purchase any of the options but rather allowed us to decide for ourselves what would items we would finally select. We ended up choosing 3 of the 7 extended warranty options only because being in the military as our son was going to be stationed outside the Continental US (Hawaii), those additional warranty items just made logical sense to get.Additionally, being in the military and constantly being mobile, our registration/tax/licensing all came with its unique challenges but Stiles T. worked his magic to get to our desired outcome in quick fashion!!My husband Gene is a retired Senior Naval Officer, and we have come to learn that great leadership starts at the top and filters its way throughout the organization. The Leadership at Hall Toyota should be commended for their honest, transparent, no-nonsense approach!!! Something truly hard to find these days!! Thank you again for an OUTSTANDING Customer experience!!!

Service was very slow stayed there 5 hours for an oil change. Complained to the manager and he took care of my bill. Fantastic service.😀

Not impressed since this dealership switched to Hall from Charles Barker. First was told my car was ready when it wasnt then keep getting solicitor phone calls asking us to trade in our cars. Ugh. Wish it had stayed charles barker.

Charles Barker Toyota was bought out by Hall. Hall Toyota sent out an email on February 18, 2021 explaining that any points or complementary services are no longer valid effective February 17, 2021. Why were us customers not told sooner??? I was saving up my points to get my sons headlights changed out as he can barely see in the rain. I had at least $100 worth of points...now i have lost them. Charles Barker promised lifetime oil and filter changes, now we only get one more then we have to pay???? Why was this not negotiated into the deal??? Shame on Charles Barker and shame on Hall Toyota for telling customers via email after they made our points worthless...very underhanded!!!

Bottom line: Hall does not honor previous Charles Barker Customers Lifetime engine oil and filter change.Long story: After I read and heard Charles Barker is sold to Hall, I have contacted the service department. Inquired about the lifetime engine oil and filter change and the representative said they do not honor that any more. Funny thing is that all the employees, their phone number, and customer information have been transferred except the service promotion. There is a news stating employees have been retained, you can check that the phone numbers are still the same, and I never gave my email address to Hall Toyota, but I receive emails from them. I tried to contact the manager Fred Phillips and left two voicemails over 2 days. Did not receive any call back. I contacted the Toyota corporate about this matter and told me to solve this issue with the dealership. The next day, I received 2 calls, but could not answer due to work. I called back the next day and left voicemail again since he did not pick up the call. Ive been calling him everyday since then whenever I have time. Never picked up his phone and no call backs even though I left more than 6 voicemails. I was never informed that Charles Barker will be sold to Hall and they will start to no longer fulfill the lifetime engine oil change and filter service. If I knew this was going to happened, I would have purchased my car from Checkered Flag or Priority Toyota. I am not saying that the Hall dealership is bad. What I am saying is the transition and the business management were handled very poorly and inappropriately. I am sure I am not the only customer who is experiencing this. There could be a multiple of customers who purchased vehicles from Charles Barker Toyota for the lifetime engine oil and filter promotion and soon or later, they will find out that it is not honored anymore. I am a type of person who keeps a car for as long as possible. I drove my previous car for 9 years. I am planning to drive my current car for more than 10 years if possible, which they now make me make $86/engine oil and filter change per 10,000 miles. Approximately worth $860 (= $86 x 10 years) of the engine oil and filter change fee that I have to pay out of pocket.

Had an appointment and I waited almost 3 and half hours. I was not notified of the long wait. I asked for oil change and inspection. When I got the invoice it totaled over $1200 even though the hits were because of an inspection failed because of two bulbs and the right tire. I preferred the previous owners.

Outstanding service by Mr. Mike Manalo in assisting us buying the Toyota Tacoma last August 14, 2020. Not just helping us on this truck but also on the Toyota Forerunner 2019 that we bought last year. Hes courteous, knows the ins and out of the Toyota product hes selling. Highly recommendable to family, relatives and friends.

Excellent team are very good job

I just recently purchased my second vehicle with Ray Aiden and it was once again a smooth transaction. I have to admit that I really liked the vehicle I traded (2018 Camry SE), but the car I purchased (2020 Camry XSE) has been amazing so far. When the time comes for me to make my next vehicle purchase Ill definitely look up Ray to get that done. The folks at CB Toyota are great and Ray is one of the best at the dealership.

This is my third time buying at Charles Barker Toyota. It is the most smooth experience you will ever find! Excellent customer service, clean, quick and extremely detail oriented with every vehicle. Antoine goes above and beyond with his kindness and knowledge. Thank you Antoine for being exceptional!!

If I could leave a 0 star review I would. I received a recall letter on my 2012 Toyota Corolla in regards to an airbag malfunction, which is an issue of safety. I called this dealership and spoke with a young lady who was very rude on the phone. She stated that she took my information down and said that once the part was ordered, I would be contacted to schedule a time to bring my vehicle in. 2 weeks passed and I never received a call, so I called again. I spoke with a gentleman that time who informed me that when he looked my information up, it was never entered. This was very upsetting and he informed me that at the time of the phone call with him, he entered my information and I would receive a call by the end of the week. Once again, 2 weeks passed without a call. I called again and spoke with a lady named Michelle. She said that the part for my car came in weeks ago, and I was never informed. This company has shown a clear negligent attitude towards the safety of their drivers. I would not recommend patronizing this dealership.

Lowerballers. Got an KBB instant offer and offered me $10k below the trade in value. Know your market!

Purchased vehicle 2 months ago, and came for first oil change. Arrived as soon as they opened and there was a 3.5 hour wait. Very understandable. I am posting this due to the lack of service upon arrival. Drove in and no one approached me. Walked to desk and the Service employee was very rude, not personable, and acted as if I interrupted her time as she didn’t even look up from the computer. (Short blonde hair). I requested if I could get air in one tire at least due to it being extremely low and not having the time to wait with a toddler in tow. The employee absolutely didn’t care and said “in 3.5 hours”. Very unhelpful and not even remotely polite. I’ll be heading to the Chesapeake Toyota now as they have been very nice and helpful in the past. Should I head back to this establishment I’m worried I may interrupt the employees again. “I would be glad to help you. Unfortunately, the wait time is already at 3.5 hours. Usually we can’t service out of order but let me see what I can do for you. How low is the tire?” would have much nicer.

Christina, Karen, and Steven were the 3 individuals I worked with at this location to make my purchase. From the initial follow up regarding my inquiry, to driving off, the process was great! Karen maintained contact with me and together her and Steven were able to find the best rate possible for me. They answered any questions I had and were genuinely great to work with overall. Thank You all!

Best experience ever! 08/04/20Thank you to Kristin Thoms and Chris in finance for making my daughters buying experience so pleasant and memorable. She is a college student and her car blew a motor for the second time. She was not willing to invest any more money into her current vehicle and needed a reliable vehicle moving forward.Charles Barker Toyota was the best decision as their customer service was excellent and her new car meets HER needs!Your staff is to be commended!Thank you!

I would not go take my car to Hall Toyota. I went for am oil change and was charged twice the amount I paid when it was owned by Charles Barker. The estimate was $55 I was charged $71.

This review is solely for the service department. So I call in advance and to my surprise they don’t do appointments, which is weird bc where I’m from they do appointments to minimize the customers wait time. Usually they narrow it down 1 to 1.5 hours. As of right now, I’ve been sitting here for 3 hours. Also. When you pull up for service, no one greets you until you go to the representative. I guess this is the norm around here and people are okay with it. The service representative was okay. All in all, I’ll be looking for a different place from now on.

I was nervous about buying my first brand new car. Charles Barker Toyota made the process very easy and I walked away with exactly what I wanted for a great price. Pauline was amazing. We will be coming back here for our next vehicle purchase.

One of many stores I can locate a car..

Seems similar to when Barker owned the dealership except that you pay the service advisor instead of the cashier.

Bought a new Toyota Tacoma with Jake Devine and he was so helpful throughout the whole process! 10/10 would recommend :)

In town for a family visit. Figured out I needed a front end alignment pretty bad on my 2015 4Runner. Called Charles Barker Toyota and they got me in the same day. Upon arrival, Chris greeted me promptly, got my information, and directed me to the lounge. I was told an hour and half for the alignment. Not only did Chris text me so I could keep in touch with him, he personally checked on me and gave me an update. An hour and a half later, I was walking out the door. I was even given a printout of the before and after alignment tests for my records. Great experience and I really appreciate them squeezing me in.

Very friendly environment. Everyone looks happy.

If you need bad service come to toyota service and talk with lidia green she is the best liar and she can yell you overthe phone to cover her faultshe diagnos my car she told me car need crankshaft sensor and water pump we replaced ourself car has some problem we took her back she said sensor bad they put new sensor they charge me 490$ than she call me problem is the same car need cam gear they diagnostic is fantastic very honestly

Shady business tells you a time to look at a car because manager took car home. Then you get there and they tell you car sold and hour ago.Man do I miss Charles Barker. Shady company stay away

I had just started my search for a car . I came to Toyota not really thinking I’d purchase one because I hadn’t heard much reviews about them & hadn’t done my research. When I came in I was greeted by Antoine Witt I believe his name is . He had a welcoming spirit and was very relatable when we further conversed . I had a budget and he helped keep me in my price range and didn’t try to haggle me like most salesman I’ve encountered. I loved that he didn’t make me feel like just a sale . He was very informative and helpful. I would definitely recommend him & this location. I love my Venza ! 10/10 experience.

This place has great customer service! They helped me with a repair from Virginia even though I was in Tennessee!! I can honestly say these people care about their customers and work hard to make the customers happy!

Needed a new reliable daily driver, and Marcus Shackleford worked with me to get me the best deal that suited my needs and budget. A great vehicle, thank you!

Had perfect service provided by Mr. Mike Manalo. Can recommend him to all. He understands what customer wants and is finding solutions.

I just purchased a car from Charles barker Toyota. Service was great.Jeff Zulli was my agent. He did a great job! Very honest people.