I had the worst experience in this Dealership I purchased a used 2021 Chevy Suburban with 10,235 miles I did a trade in,,,, I over paid sticker price $70,000 I didnt have no complaints until I arrived home I traveled from New Jersey to Virginia Beach My sale person was great,, But the manager (Chuck )didnt care about my safety he sold me a vehicle with Spacers in between the rims about 2inch wide the rims are from the older version 2015- 2020 Chevy Suburban,,the older version rims dont fit on the new Suburban 2021,,, so I had to buy new rims and take the spacers off and guess what the screws that holds each wheel were cut 1inch so the spacers would fit, I called him to tell him,,,, how unsafe am driving a 2021 and he told me that in Virginia this is safe it didnt pass safety measures in the state of New Jersey its unsafe to drive a vehicle when 1inch is cut off the original screws that hold the rims, I will contact every person in Gm until this matter is taken care of I havent been able to drive this vehicle and my 500mile or 1 week is over,, Chuck is not A customer friendly kind of guy !!! Anyone that needs proof I got the pics and videos.,,, I noticed you replied maybe a week or so later to miss informed the costumes and not be truthful,, if thats the case why is GM Reimbursing me every every single dollar ($5000)I spent putting the vehicle back to stock, after it got Inspected by Chevy dealership and they reported to Gm the vehicle wasnt safe,, And guess whos picking up that bill your dealership so be truthful with you Customers

I have been trying to get an answer from them 6 weeks and absolutely no help after repeated calls. They love you when you are buying a vehicle from them but try to get assistance after the buy forget it. If I could give 0 stars I would.

Mile one owns hall ford in Newport news and its the worst dealer around and am sure all Mile one auto dealers are the same liars and frauds save your money and go some where else..

Great cars and service

Great Dealership. Everyone is so friendly and has great deals. Would highly recommend.

Stay away if in the military!!!

Just bought a new challenger from hall and sales rep Eric osborne this is my second car Eric has sold me he knows his stuff very good experience he’s always my first choice

Never again, vary dishonest people. I know car dealers are not the most honest people but they are down with the worst. Some poeple think otherwise, but my experience was down right illegal.

Great time today I planned to come in and just look but I ended up leaving with a 2020 scatpack thanks to Anthony with the great help and the team behind the scenes to make things happen and working with me I appreciate it a lotDefinitely recommend!!!

Trying to figure out how I recd an after service email when I have never set foot in Virginia Beach.

John Joy and Steve Harding provided top notch service and made my dream truck a reality. Ask for these guys if your in this location and see what they can do for you. Hall Chevrolet Western Branch

You guys did a mistake on pricing the vehicle. Stock # 18915391A, Ram 1500. And person online guarantee me a price as online. When I went to your dealership you guys back up on your team member word and didn’t keep the same price. Just lost all this time in the morning :( and I almost finish my credit application online.#halldroptheball (still priced at 15k online)Won’t leave a 1 star review, since mistake happens & you have a good team members working for you.

Carrie keeps this car dealership running smoothly. Great customer service

Great car buying experience, up front no hassle and out the door.

Being a first time buyer, can be scary and a little hectic,  Ill admit I thought i would be  pressured and rushed to buy a vehicle,  but not at hall automotive, they gave me all the time that I needed to make up my mind. I really would like to thank Mr. Georoge Gunter, talk about GREAT customer service and professionalism. If it wasnt for this man I wouldnt have drove away with an 2017 Chevy Malibu I give this man 5 stars

Excellent service experience. Tracy, Chris and the service staff are knowledgeable and happy to help.

I bought several cars from Hall and was satisfied over the years until three or four years ago. A visit to their service departments are like diving into piranha infested water. Never again!!!

Went to the service center here. The service is usually good and they have a shuttle that will take you home though sometimes you have to wait quite some time. While youre waiting they have coffee and tea that is self serve. They will Check if what is wrong is still under warranty but of course will recommend a bunch of stuff you may or may not really need at pretty high prices.

I purchased a 2020 crv ex less than 30 days ago and have been in the service department 4 times with a brand new vehicle. The service here is unacceptable. I need a corporate number or person to respond.

Good intake experience. Very polite and personable service writer.

Poor management. A few trainees quit within a couple days because coworkers harass them nonstop and there are no repercussions by management.

Everyone involved with your purchase of the new car was great they let you look around and did not try to persuade us on something we did not want.

Purchase a vehicle.... probably wouldnt again......ur great before the purchase ur nobody after

Awesome place they get you in and out as quick as possible

Be careful. They are shady and will try to pull your credit report. Make sure you read all the paperwork, and my sales representative was getting impatient with me when I wanted to. So, you want to sell a car? Alright then, let me read.

Great buying experience and our salesman Hunter you rock thanks

It was a weird experience, didnt like the tatactics the sales guy tried to use on me. Had to hang up on him because it was too weird.

Just got off the phone with a rude woman named Pam.... shes the first dealership employee thats ever told me well theres no point in viewing inventory without running your credit... Are you on drugs Pam? She didnt even try...

Repairs was done right. I had to come back 2xs B4 they got it right. Thats after they had been calling me all week to come get my truck because it was ready. Not

For it being my first experience buying a vehicle, having dealt with JJ Ocañas made everything so much easier! JJ and his manager Phillip made the process quick and got to the point instead of the usual back and forth. I was so appreciative to him and the staff they didnt make me spend useless hours spent at the dealership. JJ gave me great advice on which vehicle would best suit my lifestyle and he had a ton of knowledge on each vehicle that I was interested in. I highly recommend Hall Automotive Virginia Beach if you are looking for a vehicle, they have everything A-Z!

Smiling faces and good turnover speed

Nice and friendly staff. They gave my hopes back after an awful encounter with hall nissan.

The BEST customer service

Great group to work with!

Lovely people, great environment, and excellent customer care!!

Check them out if u need a car ask for Keith

Great people,great personal!

Received a state inspection and it didnt take all day.

Awful aweful awful .....Spend your money elsewhere

Better service

My rating is ZERO STARS..

Good people

Awesome

Doug is the man

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