Amazing experience. Tory Green and Andrew Becker were knowledgeable and extremely helpful. The buying process was smooth and quick. Excellent service.

My first time taking my Mercedes there and I was very impressed. Greg Lee was very helpful. I highly recommend them.

I purchased a C300 from this dealership two years ago, and before I describe the plethora of issues Ive had with this dealership I would first like to say that I love my car and Im still a huge fan of Mercedes-Benz. With that out of the way, I must say that I will never purchase another vehicle from this location again and I fully intend to sell my car as soon as possible after the experiences Ive had here. I planned on continuing to purchase vehicles from them in the future, but I will not spend another dime at any Charles Barker dealership.First, they sold me the car with a bad tire. Originally I thought it was low because the vehicle had been sitting on the lot. They filled it up for me and I drove off. After a couple weeks of putting air into it every four days or so I found that it was patched (poorly) and had it replaced out-of-pocket. I live over an hour away from here (more on that later) and decided to just have it taken care of locally. They knew about it as well, because I later found that there had been an unspecified repair listed in the documentation that was not disclosed at the point of sale.Second, every time I have attempted to make an appointment, the closest availability was two weeks out or more. Conveniently, there has never been a courtesy vehicle available as well.Third, I needed to have an A Service completed and only had time on a Saturday. Unfortunately, the express service is not available on Saturdays, so I waited an extra week and drove up on the following Friday afternoon. I worked evenings at the time, so that was the earliest I could get there. I showed up just over an hour and a half before the service department was set to close and was told that the mechanics had all left for the day. That was a two and a half hour round trip wasted and, as I couldnt wait any longer, I ended up having to do the service myself.Finally, today I drove there after getting off night shift this morning for the B Service directly following the one I had to do myself. After I got settled in I was brought into the office and told that it would be roughly three hours (for a service thats advertised to take an hour) despite the fact that it was the least busy I have ever seen it there in two years. I informed the representative that I was on my way home from work and had pets and livestock to feed and she later came out to tell me that she was able to get me in with another team who could get me out of there more quickly. I thanked her and ultimately was transferred to a different representative. Altogether, it took ten minutes shy of four hours for them to conduct a routine service, change the transmission fluid, and change the spark plugs.Ive never even considered losing my temper with an employee at a business, but I came close here and Im still thoroughly enraged. If I ever have to visit this dealership again itll be way too soon. I have been more than patient with this dealer, and my desire to never go back is so intense that Im going to sell my car much sooner than I intended. Unfortunately, alternative Mercedes-Benz dealers are unreasonably far away from where I live, so its my only option. Im sick of giving these people my money and being treated like garbage in return.

This experience with Charles barker was the worst ever!!! The finance Manger Andy Becker was rude unprofessional, empathetic and overall had very very bad customer service!!! This experience buying a car there should have been exciting and non-stressful for such a prestigious dealership as so. I spent an entire day dealing with Andy Becker, Brian Clark and Donovan Stone about a financial issue that was done wrong on the dealerships part!!! What a day wasted. This is my 2nd purchase from this store and the poor customer service, knowledge and professionalism is not what you would expect from a dealership of this caliber.

I must say ...they are the most organized, the most courteous and professional dealership Ive ever encountered. I have never felt more relaxed and trusting in a company. Bar none!

I took an Appointment 1 week before. Ive get out from my work place and got there on time. It took 45 minutes to see my representative. She said she shouted several times before. She has my number on appointment paper but didnt care to call if I couldnt hear her. Than she said unfortunately she couldnt accept my car for servicing because shop has already full.It was totally waste of time. Now I am waiting to bring my car overnight. I hope their mechanics are not like the representative I have met.

The customer service at this location is IMPECCABLE! The reps all handle you with a touch of class and all questions are honestly answered. My salesman is Don and not only was I picked up from my location to view/test drive a vehicle, the dealership is quite comfortable and professional. I would highly recommend this car buying experience to all. There are many options whether being used/new to accommodate everyone. Enjoy. I surely did!

Great service, Frank @ Service & parts is very professional and courteous. Looking forward on keeping this dealer as our one MB place in VA.

Chris help me buy my car. Super nice. No pressure at all. He as very friendly and professional. He answered all my question. Gave me a good trade in offer. This was a very stress free purchase. I left with a wonderful car!! I strongly recommend Charles Barker Mercedes!

They deserve 5 stars because people like Wyatt working there. I had my car service there while vacationing in Va Beach and I was in out in no time. It is amazing inside. It was definitely worth the trip and the expense.

I would like to thank the Service Department at Mercedes-Benz of Virginia Beach.I pulled up this morning, granted with NO appointment and I was greeted immediately by the Kathleene. We drove straight from Texas and needed a headlight fixed before the holiday weekend- she and the technician figured out the issue within 5 minutes. During our brief waiting period, we were able to take our dogs out and walk around and enjoy the weather.Thank you for such great service - Thank you Kathleene!!

This was my first time purchasing a vehicle remotely, and since it was a used sports car, I had my reservations. Kristin (sales) and Matt (GM) both worked hard to make the process incredibly easy. Knowing that every single car they sell has a 30 day guarantee really helped put my mind at ease. Give them a call and ask for Kristin! I got my dream car, so should you!

Best dealer in every department of my lifetime. Will bend over backwards for you. Ask for Adham in sales.

This place will rip you off in the service department if you need your car state inspection. Knowing that you will fail inspection they rig a problem with your car that cost you plenty of money. I booked my appointment 3 weeks in advance then they called me one hour before telling me that they didnt have a loner car in which they had previously reserved for me. I then disputed what they did then they said that they would cancel someones elses appointment to accommodate what they were trying to do to me. Look like they gave me someones elses loner car and didnt even clean it before giving it to me. My service advisor Kim needs better customer service training as well as advice to stop trying to lie and con her way to service customers.

Kristin was extremely kind and professional, she made the process go smoother than any car buying experience I have had. The entire staff was polite and helpful, couldnt recommend them any more! Love my new 2021 GLB!

Courteous staff, clean environment, free beverages available while waiting in the service department

Great experience I had purchasing with Donovan Stone and the team. Donovan took time out to take me through all the features of my new suv, was patient, understanding, professional, kind, and dedicated. The manager took time out to meet me personally and to find best option gor my convenience. I appreciated the experience. The receptionist each one as shifts changed on the different days I went to do selections and transact business were courteous and kind. Everyone treated me with fairness and equality. Great job team. I will be purchasing here again and will definitely be sending referrals. Go check them out especially Donovan Stone my Jamaican salesman.

They type of service youd expect from Mercedes Benz.

Awesome service and engaged me a loner car great dealership

Just purchased new car - can not think of one single thing to complain about. Our salesman Adham was great from start to finish.

This dealership gets no stars. I have been going to them for a couple of years to get my E350 blue tech service. They have bad customer service. They have a bad turnaround time on service advisor. The service advisor I had text me about a diagnosis instead of picking up the phone to call me. So I decided not to get my car serviced there. He going tell me my diesel particulate filter needs to be replaced which will cost over $2500 plus an oil leak which is another $480. After doing my research I found out that it can be cleaned which is called a regeneration the service advisor never told me that. I also found out that my car has modification that will be approved in 4th quarter for an emission modification and the service advisor never told me that either. This dealership does not deserve your hard earned money because they scam their customers out of money instead of telling you the real truth. A couple of months ago I had to get a diagnosis for my coolant hose and that was $79.99 and now my check engine light on that diagnosis was $145. Two different diagnosis prices is crazy. I will be taking my money and business elsewhere.

Hello unfortunately we had the worst experience with this location when we took our car to be repaired! We were first told our car would be ready in a week or a week and a half here it is close to a month later and we finally got our car back and the drop top still doesn’t work!! We were told one piece and then another and then another and now after we pick up the car ( after they said it was complete and ready which we have on recording) my husband tries to drop the top and it does not work!! Over $40000 worth of work and it doesn’t work then they had a nerve to tell us it worked for them so i guess they Jimmy Rigged it or something for their cameras because we never even took it off their lot my husband tried it right when he got into the car and it didn’t work so we have never seen it open!!! The man Greg told us lie after lie and when we asked to speak with corporate we were told there is not one everyone works out of the same building. We even asked to speak with owner Charles Barker and have not been contacted yet! I did speak with Brian Clark who is suppose to be the Vice President/ General Manager and he was suppose to call us today but we heard nothing of course so my husband went to pick up his car drop top still not working and Pat their Service Manager and I use that them lightly of course never apologized and only made excuses and yes we have proof of the conversation!! It’s sad that businesses like this do this to people especially during a pandemic. We are reporting them to the better business bureau, Wavy T.V 10 and taking them to court!! Please do not take your car there for repair they will rip you off!!!! Do not TRUST GREG OR THEIR CREW!!!! Also they will not contact you back when your calling to find out what’s going on no matter how many messages!! I think they just looked at my husband and felt they could get away with this but they are wrong and we will be taking further action with our paper work voicemails and receipts in hand!!! Charles Barker you should be ashamed of how your office is treating people and ripping them off!!!

My wife and I had a great experience at the dealership. I greatly appreciated the service that Sean Garwood in the sales department provided us. He was very patient with my wife on showing her how to set up the driver side so she would be comfortable in driving the car. I really appreciated what Sean did for us. 5 stars for Sean and Charles Barker.

Worst place to try and get an appointment for your Sprinter. I mean the absolute worst. Theyve had a scheduling glitch for years now that they refuse to fix. This management team is the absolute worst. Dont buy here especially if you want to get your van serviced. Worst, worst, worst, worst, worst.

Great customer service made me feel very valuable as a customer was taken care of very quickly and efficiently will visit again soon!

I had a very minor request for a license plate bracket and Teresa went above and beyond to send it along with several decals. Fantastic experience!

I bring my Sprinter in for service and Carl is Simply Amazing. We love doing business with them.

They do great work, its going to cost you. It is a Mercedes.

It only cost a nickel more to go first class. CB MB of VA is the Standard Bearer of Excellence for first class items!

Very fast key Fob service.😁

I’ve been coming to this location for the past 6+ years. Diana in the service department always makes sure I’m taken care of, and I’ve only experienced great work when we bring our cars in for a service. I was finally able to purchase a Mercedes GLC this past week to replace my GLK. Chris Wells was my sales consultant and he went above and beyond for me. Would definitely recommend this location to anyone.

Came to get oil change after service light came on at 1140 am. Service consultant Kim Ailstock refused to service me even though they did not close until 1pm. Sc was very rude and dismissive. Will not return. They do care about there customers.

Excellent service. They gave me a loaner car for $6. Thanks to their mechanics especially Brett W.

I just took a car in for a pre purchase inspection and had the worst customer service experience ever. Im selling the car and the buyer is out of town. He wanted a pre purchase inspection done by a Mercedes-Benz dealer. Mercedes of Va. Beach is the closest, so thats where I took it. I did not have an appointment, I didnt think it would be a tough task so just pulled up. Upon pulling into the service lane, I waited. No one ever greeted me. I finally just got out of the car. Walked around for a minute and found a young man. Inquired about service. He grabbed a post-it note and wrote my name and car model down and said this guy can help you. I was then handed over to a Express Lane service writer. Told him I just needed a pre purchase inspection for the buyer of the vehicle. He said No problem, but it will be a couple of hours. I figured no problem, Ill be out of here about lunch time. Around 1:30 I started walking around to find an update on the status. I walk around the service lane and my service writer is apparently at lunch. Finally a kind young lady approaches and ask if she can help me. Told her I was looking for an update on the vehicle I brought in. She said she would find an answer for me. About 5 mins later she found me in the lounge and said that my service writer would be updating me shortly. I made sure to thank the young lady and let her know that since I had been there at 10 a.m. she was the only person in the entire dealership that offered to help me, and I appreciated that. At 3:43 my service writer finally came and got me that the car was ready to go. Mind you this was just for a pre purchase inspection, just looking the vehicle over and giving a report of its overall condition. I asked the writer where the car was and his response was Its outside. Not even so much as a indication of a general area of where outside. Just Outside. I found the car parked tightly between two others on the other side of the service lane and promptly left, never to return!To the management of Mercedes-Benz of Virginia Beach: I run a very efficient, small, independent auto repair shop where our customers are our top priority! Our customers are always complementing us on our attention to detail and excellent customer service. Maybe its time the big guys start taking note from the little guys.... Im available for consultation.

The service that I received at Mercedes Benz of Virginia Beach was very professional and courteous. I felt comfortable buying my GL 450, I would recommend the for your mercedes Benz needs.

Super disappointed with the sales dept and financing dept here. We have a lease expiring 12/16 and Andy Becker kept in touch with us recommending we wait until it got closer to the end of lease as we have chosen to purchase the vehicle and not re-lease or purchase a new car. We started the process last week to buyout the lease. He quickly became disinterested in us as did Greg in finance dept at the dealership. Weve been trying to work with MB Financial unsuccessfully. Will never work with Charles Barker again.

I feel something wrong with my car’ automatic transmission, so I made an appointment online for 11:30 AM, but when I showed up on time and they ask me to wait inside, finally I met a women Kim but I was being told by Staff Kim I can’t find someone to check for you at this time. its lunch break so no one is working, and even after lunch break, I cant tell you how long it gonna take and even not sure if we can help you.” Then she suggested me to change my appointment to Next Monday: either 11:30Am or 12PM which still lunch break time!!!I don’t understand why The official website allows me to make an appointment at 11:30am but you guys don’t work at that time??? If you have a lunch break, then you should not accept any appointment during that time, instead asking customer who arrives on time and wait for nothing!Overall If you wanna buy a car. They gave you the best service in the world, but if you want car service, they didnt take any responsibility to help you! If you want your car fixed or need any after-sales service, please dont go to this location！They literally just waste your time!

The rating is well deserved... I cant wait to build a future with this establishment as Im owning my first Mercedes... 😁😇

Great service professional ataff

Adham and Dave in Mercedes are amazing. Adham sold me my first car and walked me through the entire process. He went above and beyond of what any sales associate would do. When I went to finance, Greg told me exactly what I needed and what I didn’t need. Anyone who decides to buy a car from them are in good hands 😊

It really shouldnt be so difficult to get an appointment for service. As a new owner of a previously owned Mercedes, I went online to schedule an appointment for an oil change. The following day I called Charles Barker Mercedes service department to follow up and to ask a couple of questions. I was told that I did not have an appointment and was asked if the appointment was made through the app. STRIKE ONE! I told them I had made the appointment online and the person I was speaking to said she had me set for 8:30 on 7/8 for an oil change. She said Todd would be taking care of it.I called the service department yesterday (7/6) to inquire about adding a tire rotation to my appointment on 7/8 and was told I did not have an appointment that was showing in their system. STRIKE TWO! I mentioned that when I previously called I was told Todd would be taking care of it and asked to speak to Todd. It was 1:30 in the afternoon and I was told he was at lunch and would call me when he returned. When I had not received a call back from Todd by 4:00 that afternoon, I called back. I was told he was on the other line and I was placed on hold. After holding over 10 minutes without anyone getting back to me to update me with what was going on, I decided to hang up. STRIKE THREE! There are too many other places I can get my car serviced in this area. As a potential new service customer I was left with a definite bad taste in my mouth.

Went in for service and then just wandered around. Like Like fact the sales people didnt hound us.

Favorite prices high but excellent service

They took a long time to change the oil. But I know the work was done the right way. They are trust worthy. Its best to make an appointment to rent a car from the dealer.

Has always treated me with the highest respect, courtesy. I would recommend MB to friends and family.

I am amazed to see the joy this dealership and service department has provided to other Mercedes patrons, however I can not share their same enthusiasm. I purchased the first GLC350e in this area and sadly it has never met any of the hype the salesman or dealership promised. The dealership still hasn’t been outfitted with a charging station to support this vehicle, so I am alway guaranteed a low or no charge after servicing or warranty work. Since delivery, the engine light has been on (U0141, Electronic Ignition Lock Control Unit Malfunction), The service department claims it is a soft code, but the light is still on. So if you enjoy buying a vehicle that stays broken and satisfied with no support (and COVID as their biggest excuse) then visit this dealership. They will gladly enjoy and take your hard earned money. If you really want a Mercedes please make Tysinger your first stop. It’s worth the drive.

My experience with the service department at this dealership was to say the least very unacceptable.To begin my wife and I were in Hatteras North Carolina on vacation and on a Saturday we went to go to the store and my left rear tire had only 18lbs of pressure, upon investigating I found a screw in my tire.I contacted Mercedes and was told the nearest dealership was in Virginia Beach. Also was told that it could be towed there if the vehicle was not drivable.So no tow I can drive it there Monday when a tire will be available.Talked to the parts department gentleman told me the tire will be there Monday morning. I said awesome I will be there and we can get this taken care of and he said yes sir we got you down and we will take care of you see you Monday.Well we get there Monday and low and behold no tire.I was told by the service advisor that the tire wouldn’t be there till tomorrow. Well we just drive three hours to get here after I was told the tire would be there.Their solution patch and or plug the tire. I was told by my dealership that I regularly get service from that you cannot patch or plug a run flat.So here we are with a tire that has been patched and we have to drive home on Thursday 12+ hours.Not good.Upon further investigation by the service advisor she found out my tire would be there by 1 pm.Great we will go have lunch and come back at 1.Well. We return at 1ish and my service advisor is out to lunch. That’s fine I found a young man to help me told him that my tire was supposed to be here at 1pm.Well he investigated it and came back and said my tire wouldn’t be here till tomorrow.Here we go again.I said I need to speak to your boss and he got me his boss and he told me the same no tire till tomorrow.Of course I was a bit PO’d at this point.He told me it was fine to patch or plug a run flat tire I disagreed and then the other young man came into the service department and said where’s your keys the truck is here with your tire.Wow. Finally got my tire and got out of there.Took a total of 6 hours for a tire.

3 1/2 weeks waiting to get a warranty repair scheduled with no loaner - great job Mercedes!

Set an appointment 2 days before I had to go in, got there 10 mins early. One person attempted to help me when I got to the service department, I still waited 40 mins and they attempted to help but told me to come back in an hour. Apparently my advisor was out to lunch. No supervision for the service department or formal way to conduct business. Probably my worst experience at a dealership, time wasted. Go somewhere else if you want service done to your vehicle.

Well i am a transient on my way south, when I got a display message re airbags, was sent to the cashiers to make an appointment!? next available 2 weeks away ??for service?? If I ran my business that way I would not be able to buy MBs unreal, obviously I will not go there ever again, and will let everybody and on social media know my thoughts of this place.

I would like to thank the Service Department at Mercedes-Benz of Virginia Beach.I pulled up this morning, granted with NO appointment and I was greeted immediately by the Valet, Janna. Even with her mask, you could see her kindness being displayed. Because of COVID-19, I elected to sit outdoors because the Service Advisor, Gabriella Mezzadra said that I would be the “first” for the Express Team. During my brief wait, it afforded me the opportunity to observe other Service staff and they also displayed such efficiency & courtesy.Thank you for such great service. It was a pleasure to spend time with you today.

Awesome sales experience. Internet sales department (Andy) was great. Car was shipped to Raleigh without any problem. Very happy with purchase and will definitely buy again from them. 5 star experience for sure. No hassles, no headaches.

Taking an auto to a dealership out of warranty can be more painful than oral surgery but service writer Todd Fullerton and the mechanic who serviced the vehicle exceeded all expectations. Todd is friendly and down to earth and most importantly, competent! The best dealership I have experienced. Thanks.

Bad place! I took an appointment 2 weeks ago for my Mercedes to be serviced I was told I would have a loaner, I go in today and they said we don’t have loaners ! I said fine can someone give me a ride because Uber was $46 to go back to my house! The MANAGER Ted! Said no unfortunately we don’t have availability for that either! Very u professional I had to take my car somewhere else

I bought my car in 2019 here, I have been bringIng my car the past two years for maintenance at this Mercedes Benz franchise and I been feeling a little uncomfortable with all the money I been spending changing parts to my car, until I feel scam with the electric department and painting department that they charge me for a work that never was done, at this point I don’t know if my car really need all of what I invested in the past 2 years, or is just a way to scam the costumers, I also have to say that I always bring my car to this place being scare of taking it to a different place and only God knows what they will do inside the car, but now I believe that I can not trust this Mercedes Benz dealership.

Great atmosphere inside.

I was excited about checking out a C43 AMG. I arrived at the dealership (face coverings & all) at 5:30pm knowing it was close to closing time (6pm) but figured I could at least sit inside of one. And if I loved it, I thought maybe the amount of money I have to put down would let a salesperson know that I’m a serious buyer and worth their time. Let’s face it, all customers should be treated as if they’re worth providing service to, but that doesn’t always happen and what I experienced today was an example of that.I spent 10 minutes looking at and peering inside of the car I want. There was a salesman taking pics of another vehicle 2 cars down from where I was standing; he never acknowledged me. Still excited about sitting in the car, I go inside and see if someone can help me. I go inside, walk around the showroom for another 5 minutes, not acknowledged by anyone. I’m a bit discouraged, but I want this car, so I go up to the receptionist (standing at the x to ensure social distancing) and say hello. She just looks at me, I politely ask her if there’s someone who could help. She motions her hand towards a man sitting in an open office behind her and says, “You can see if will help you”.I pep up a bit, gaining back some of my excitement. I walk over to the desk and ask the man if I can take a look at the C45 AMG. The man says, “Oh you are coming in right at closing.” I’m instantly deflated. Not really noticing how much time had passed, I feel bad for inconveniencing him, walk back to the car, I look at the time and it reads 5:49pm. At this point I’m upset and feeling totally disrespected not only as a patron, but as a person. It just seems that there are people in the world who treat others the way they’d want to be treated and people who don’t. Despite the reason why I was treated poorly, it’s unacceptable.At work, I pride myself in letting my clients know I appreciate their business. I’m really let down by this dealership & the staff. I wouldn’t recommend this place at all unless you like being treated poorly. The only thing I would recommend would be for the mood/attitude there to be adjusted and for staff to learn some common courtesy. No one should leave any establishment feeling like I did. And no matter how much I want this car, I can honestly say it won’t be from this or any other Charles Barker location.

A nice, if somewhat basic, MB dealership. Decent amenities and nice staff.

Andy was my salesman and he was very nice and helpful!

I really am satisfied with my Mercedes-Benz. My exceptional Customer Satisfaction starts when I call for Service. Very courteous, professional, and friendly assistance. I was assisted by Mr. Aimed when I arrived and hes been my Wonderful Rep. ever since! That was 2 years ago. Im still a Satisfied customer because you cant beat Great Maintenance AND Great Customer Service Satisfaction. I highly recommend this location for your service. Reviews are very important to me and they are to you or you wouldnt be reading this now😁

Great people, great selection!

Good service and relatively quick. Owner came around and said hello to everyone

Amazing customer service from Pat Evans in the service department! I had to bring in my GLE 450 for some unexpected repairs and body work. Pat was more than accommodating to make the experience as smooth as possible. The service I received from Pat and the associates at the Charles Barker Collision Center is the reason I choose to buy from Mercedes-Benz of Virginia Beach. The emphasis on customer service and satisfaction is worth every penny!

*EDIT* I recently test drove and purchased from a competing brand right down the road. The experience was leaps and bounds better.We were hoping to become apart of the Mercedes family, but unfortunately we were left disappointed.I recently test drove a new Mercedes GLB on a whim. Having done my research prior to test driving, I had an idea of what to expect. I had not anticipated to love the car as much as I did. I was thoroughly impressed with the quality and the driving experience. Although I was not actively looking, I decided to see if a GLB matching my specifications could be found. Through my experience my salesman, Glenn, was extremely attentive and was able to find a car matching my specifications. My husband and I decided to take a leap and move forward with the lease of a new GLB. My husband is in the car business and I am savvy to the concepts of money factors,residuals,etc. Our trade appraisal was done on our vehicles and were shown to be significantly lower than anticipated. Nonetheless, we proceeded forward and applied for financing. We met financing and income requirements but we ultimately had to walk away from the deal due to a difference of about $2500. From the beginning we made it clear how much money we would be able to put down. There was no attempt to possibly revisit the trade figures or even find a way of meeting in the middle, at the end of the day it came down to us putting forth most of the effort to “make the deal happen”. We felt as if, after our initial sit down, we were being written off as potential customers. We understand that this is a business, but were disappointed with the outcome given the negligible amount. I may reconsider a new GLB in the future, but I believe that I will have better luck at a different Mercedes dealership.

My friend and I went to this dealership yesterday to check out some cars. We were not greeted by anyone. We were not asked if we needed assistance or if we were interested in purchasing a car. We were not spoken to. My friend even asked one of the salesmen (there were about 5-6 of them sitting in their cubicles) if we could get some information on one of the cars, and his response was that he technically wasnt on the clock. He didnt offer to get someone else to help us. We were very dissatisfied with the customer service yesterday.

Great service but pricey

Extremely unhelpful. Assumed how much money we were trying to spend. All around horrible experience with zero customer service skills.

Really wish there was another option in the VB area. If I have no other option I have my car serviced here. I prefer Tysinger Mercedes in Hampton where there is 5 Star service across the board.

Its been a year since i am getting a call back from the manager to sove the issue :), Good job guys the worst service department ive dealt with.

Great service from parts dept

I drive to the dealership with the intentions to look at the used vehicles. I did not walk inside to ask for assistance. Donovan met me outside as I walked through the used inventory. He asked what I was interested in, and he directed me to the 2017 C300 convertible. It was love at first sight. I couldnt walk away from her. I love how me did not push me onto a certain vehicle. He listened to what I wanted and he gave me options based on what was in stock. Thanks again Donovan!

Had second A service done here and now my car is leaking oil after a few weeks. Low oil light came on and I called them to schedule an appointment. Got home for a few hours and what do you know, oil spilled everywhere in my garage. This car is less than 2 years old and I’ve been the only owner. Wow! I’m so disappointed in these dealerships. If I could give no stars I would.For the amount of money we spend on these vehicles, we should get A-1 service. This is my first time here and might be the last. I pulled into the bay and a gentleman started servicing me. Not long after he started talking another customer pulled in behind me and started to ask about a non existent appointment. The rep then started servicing her and completely ignored me. I waited in the car with it running for about 3-5 minutes before another employee came in and asked had I been helped. When I said I hadn’t been helped a woman was pulled into her office and a sticky note was left on her desk with my name on it. I guess the rep never told her I needed help. She then apologized and said they were understaffed. I totally get that you’re short staffed but that’s no reason to leave a customer in the car while it’s running in the bay. Finally got checked in and came into the lounge. I am not impressed with the lounge. I purchased my vehicle in Texas at Park Place and they set the bar high. This lounge didn’t even have bottled water available. Yikes. So much for purchasing a luxury vehicle. Unfortunately this is the only Mercedes within 30 minutes of where I live. I wish customer service was still important. Today, it’s apparent that employees no longer care about their customers because they’ll have jobs either way.

Well in years pass I have heard more bad then good. So when I came in I was expecting the worse. The fact of the matter it was the most enjoyable experience at a car dealership I 1have ever experienced. Sean the salesmen was just wonderful answered all my questions and concerns and was not giving me bs and was direct to the point not pushy in anyway and took the time to go over and use all the fancy features. I will certainly consider buy another car from Sean again.

Great Customer Service

Amazing. Expect to wait bring a lunch. They are thorough. What I thought would be a diagnose. They fixed it.

This review is strictly for the service department because I would give Sean, my salesman 5 stars. I am on my 5th car that I have leased from this dealership and the service department is horrible. I just had a part ordered for my car and was out of town when it came in. I told the service department when I returned home, I would call and schedule an appointment to have it installed. I left a message for them on Monday, Tuesday and now Wednesday I called again and finally got someone to answer. The person in service departments explanation was that those message may go to several departments and she does not know when i never got a call back. This never happened before the dealership was sold to Barker. Also recently my car alerted me that it needed service and my inspection was expiring at the end of the month. I called mid month and they did not have any appointments for over 30 days. My sales person, Sean was kind enough to help me get it in sooner but when you lease a Mercedes, you should expect more and when you are a long time customer (5 cars) you should especially expect more. I am very please with sales but the service department has went downhill and the recording on the answering machine there touts how wonderful the service department is. That is not the case.

Great experience. Salesman Tory was great. Thank you

Yo, That AMG gt53 and S63, O MY. Might get one.

Cannot speak high enough of this dealership after three purchases. Positive, helpful and down to earth. Special shout out to Shari in service today. Fit me in, made some smart calls on work I did not know I needed (for safety reasons) and just a sharp and grand lady! An automobile is only as great as the people behind it. First class cars and people.

MY SALES PERSON CHRIS WAS EXCELLENT.

The customer service is excellent.

Leased 2 vehicles 3 years ago. Recently went in to purchase a GLE 450 but the salesman was too involved with cell phone calls to be attentive to our needs. Was later grossly misinformed on the lease return process by their lease person and they had the nerve to suggest we just leave the cars there for review at their leisure. They would gladly bill us for anything they found during inspection. NO THANKS - Never again will we buy from them.

Great staff, made us feel at home!

Excellent sales team. In and out with a great deal within an hour. Worked with Donovon and he was straight forward, no BS, and we got the deal done quick and pleasant for everyone involved. Thank you!

Worse maintenance service i have ever had since i started consuming Mercedes products. This location has very poor customer service. Will never use this location for any maintenance, rather go to Tysinger Hampton VA

I Just bought s550 preowned in January. Overall it was good experience buying preowned car from Charles barker . Andy help me and he is very nice person .

This dealership seems focused on what they can get from potential customers, not what services they can provide to those customers. The warranty representative (Greg) presented himself as if he is not actively engaged in selling you a warranty product, he has NO time for you, or no time to answer your questions about the warranty products that he is selling. He just seemed as if he is not making money, he is too busy. Now the parts department was totally different. The parts department representative was very knowledgeable and professional.

I need a car

Friendly service ...non pushy serviceman

Customer service in the service department stinks!

Had some body work done on my car and it looks fabulous. Also had my e-brake repaired by Steve. He does awesome work. Ask for him by name.

We bought a 2012 ML 350 last June and did a trade. We had a GLK 2010. Must say all top quality folks. No pressure, very professional! NO STRESS at all!!! Just a very nice experience and we have bought and traded in cars for 40+ years. I will always give this dealer A++++++.

Friendly staff and great vehicles.

We bought a Sprinter van from Steve Pfleuger a few months ago. Today one of the lights came on and we took it in to get checked. They were able to help us immediately because they know we depend on these vans to service our customers. We couldnt be happier with our van or the service provided!

Tish the sales person at Charles Barker Mercedes, is the most knowledgeable, professional, humble and helpful Sales Professional I have ever had the pleasure to work with. I did not just buy one Mercedes, I came back and purchased another one 2 months later! The service department is also exceptional (Matt) !! Karen

Our service adviser, Terrance Ames, is the best of the best. Terrance is the reason we repeatedly service our MB SUV at CB MB Each visit, he provides excellent communication, honest diagnosis and great customer service. I know he will take care of us. If you need a service adviser, we recommend Terrance!

I had a great experience with Steve Pflueger at this dealership. We came here just looking for a Sprinter. Steve showed us what was available there and talked us through the models. He gave us invaluable advice and did great work trying to find what we wanted. Ultimately we did not purchase through this dealership but the customer service Steve gave us was outstanding. If Im in looking for another Sprinter in the future Im going back to Steve.I was also very impressed that the GM also followed up as well. This was my first time looking for a Mercedes and Ive been nothing but impressed.

Customer service was excellent..

Service is AWESOME!

Mr. Donovan Stone is so awesome. Thanks for all you do.