This was the fastest in and out I have every had at Verizon. Staff was very helpful.

Jon was great to work with and worked with us to obtain the best plan to accommodate our family.

Do yourself a favor and STAY AWAY from this business. Incompetent and GHETTO employees. Went into the store to purchase two new IPhone 12 PROs and switch service from TMoblie/Sprint. Brian was giving VERY POOR customer service acting like he was tired and we were bothering him. So we let the (so called) manager know we wanted to work with someone else in a very polite manner. She must have told Brian who told his coworkers and they all let us sit there for hours until four minutes until closing time. Sad, very sad!! I guess when people know better, they will do better. They DONT know no better! (I know that is bad English but perhaps they will understand it better this way).

Rude staff everytime I go in, and you can’t pay bills anymore only through the kiosk, which has been down for two weeks. Ridiculous I lost my internet for 4 days trying to find a way to get cash on a card to pay through the phone.

I went to this location today in an attempt to activate my digital sim! My phone has always had two numbers but for some reason the employees could not get it to work. They were very nice in this area of help! My issue comes as my fraustration rose with Verizon I decided I should purchase another phone as the line that I need active is my work number. I asked the employee if u could just purchase another phone and was told the safe is locked! The store closes at 8pm and I was there thirty minutes prior to close. Why would staff lock the safe with the merchandise needed to sale.(because staff is ready to go home and don’t want to sit and help customers if it leads to staying past 8)! This is very discerning to me as a manager of a large Chevrolet dealership I would never allow my staff to reject the customer at any hour if they were there prior to the doors closing! To me the service was very shady I am a lifelong Verizon customer who is now considering switching Simply because the importance of my agenda was taken very lightly…

Good service although they didnt tell me my security was removed from my phone. Dont be in a rush when you go.

Terrible customer service, sat for hours and didn’t get it fixed. They wanted us to buy new phones when we didn’t need too!

Went there today to pay off our phones and upgrade. We wanted to close a few lines down. The man that was helping us kept telling us we can do that all on the app now. My husband was trying to explain the app was not working right, the man disregarded what my husband said but said he will still try to help us out. We were talking he said he couldnt give us a quote unless we pay our phones off. While we were talking and asking questions he acted like he didnt want to be bothered he was on Instagramposting stuff messaging people. He said you can do it all on the app. We said okay thats what we will do we came home to do that. We couldnt cancel a line on the app ended up having a chat with someone online. To find our our kids phones have no value after we even asked the man in the store if they did.

Not sure if i should do 3 or 2. ..This location has improved in look but out of phones Due to covid companies can keep up with demand so not there fault. Plus 1.The workers seem clues on what to do and how to solve a problem with ur phone.They train to sale phones NOT fix. I end up calling tech. Support no help.I figured out my issue myself. The rep. Said it could be storage issue Eventho i ask him to.move everything to.my sd card he did not. I end up doingthat 2.Even the manger couldnt help me with my issue.

We always choose this location. They have the most polite and knowledgeable employees.

Be prepared to wait, these people have all the time in the world 😡

It easy check-in and quick service.

Buyers beware! S21 ultra I purchased for 1200 dollar 26 days later the phone completely stopped working. Went to verizon and they couldnt get it to work, they sent me a refurbished phone. The phone was missing 18 of the core apps on the install and wont even update accordingly. So let me get this straight your going to charge me 1200 dollars for a phone thats not even equal in value as its refurbished previously damaged and repaired, with no listing to whats been repaired for warranty concerns. Not to mention I have to download all the apps you missed just so you can throttle my data later in the month. Whats next when this one fails im going to have to pay my deductible and use my insurance to get the same phone. Time to move on

I recently just upgraded to a S20+5G and experienced all kinds of issues. I scheduled an appointment and the Verizon Service Rep Nikki helped me. Words cannot express how thankful I am for her. Shes OUTSTANDING and her customer service is bar none. If you ever need help....I would definitely recommend her. Shes AMAZING!!!!

Mercedes was kind, patient, and above all professional. My adult daughter and I arrived without an appointment and were seen right away. I needed an upgrade phone and my daughter needed to switch services from another carrier. Mercedes recommended a phone within my budgetfor my upgrade and proceeded to copy/transfer all my apps, files, pics, etc., from the old phone to the new; as well as assist my daughter and resolving her carrier switch; payment was seamless with at least three options: these processes were time-consuming but we planned our day to stay as long as necessary to get the job done. Every customer service need was met and we left extremely satisfied. Thank you Mercedes and Verizon for a job well done. #MakeHerAManager ;o)

Nikki at Verizon Wireless in Waldorf was very helpful and patient with me. She was able to make sure my needs were met as I upgraded my phone but also added a line but wanted to use my old phone as my new line. Nikki was very knowledgeable of the process of what I needed to do. Very pleased with my customer service today! Definitely highly recommended!

Quick way to pay your bill

Not a good experience! They set the appointment and promotion has changed! They didn’t even know I was coming made it last week! They should have honored it ! I could have came in sooner but since the virus they scheduled it !

Looking for a cellphone for my 101 year old mom-in-law! They had it! Now we have a little relief!

Brian provided excellent customer service! He was extremely patient and made sure I understood everything prior to me leaving the store. I will definitely be back to this location!

Great service and high quality COVID protocol.

The staff was really helpful and did their best to accommodate everyone while respecting social distancing. I was satisfied with my service as always with this location.

Need Verizon person to handle customer coming in to store. Not security guard

Love my new Pixel 3XL!! Friendly service. The color is called Not Pink but... its pink.

NikkiWas extremely helpful in providing me assistance in solving my phone issues. She presented me with options. I decided to purchase a new phone an I am grateful for her input. Thank you Nikki.

20 year customer.. i took advantage of a Black Friday deal, Paid in full for the phone upgrade. A couple weeks later went to pay bill and found out the store manager, who waited on me, changed my plan and put me on the most expensive plan they had and applied the 800 towards a down-payment on the phone. I was shocked my usual bill had more than tripled. Stay away from this store.

Just went to Verizon on Craine Hwy and my girl Nikki helped me out so much! She is the best. If you ever need anything please come here. They are polite and guess what..... social distancing was in full effect!. Cant beat it. Thanks again Nikki for everything!❤

I came in the store today and my phone had died. I was waited on by Nikki who did outstanding customer service, she saw the fear in my face of not having a phone and she was able to offer me a new phone, transfered all my contacts and photos. It is nothing like outstanding customer service and she is best.

Awesome service!!!! CJ took great care of us!!!

Line to get waited on was long. It was raining. We went to Best Buy and got the phone we needed

If you have problems with service they pmly offer a number to call. Waited almost. 20 minutes for that.

I came into the store Saturday was greeted by a bubbly young lady name Nikki Her & CJ helped me out with transferring my services over from AT&T back to Verizon I love the energy they have inside the store they were both helpful very informative and did everything in there power to make me feel like i was home thank you for have such great employees these two i definitely will be coming back to see ! Thanks for the great experience you two !! Thanks Waldorf Verizon !!

I had the pleasure of working with a young lady name Nikki I worked with her for two weeks and honestly it was the most pleasant experience I’ve had any time I called her she answered the phone she answered my questions fixed any problems that I was having with my old phone and even guided me to set up my new phone Thank you Verizon for having sure a knowledgeable kind and sweet young lady I will recommend anyone to come see Miss.Nikki ! Thank You Nikki

Ms Nikki was absolutely, inequitably amazing and very helpful. Would like for yall to clone her and distribute her to all locations post haste

Lex was wonderful! Very helpful and efficient, got everything I needed quickly. Nice girl

Nikki was the consummate progressional. Very engaging and knowledgeable. Her friendly demeanor made my in-store experience extraordinary.

Let me just say that the sales rep named Lex is GREAT!!! I went to purchase a new device last week and she hooked everything up. They didn’t have the tablet in the store so she had to order it for me-it came that very next day so that made me extremely happy! My screen protector was damaged during shipping & I had to go back to Verizon. Once again Lex was on it! Without hesitation, she placed the replacement order for me. I also liked the fact that she remembered who I was-to me it shows that she cares about her customers.

Nikki was very thorough and my visit was quick. Nikki even used hand sanitizer before handling my device. Thank you

Nikki was very helpful with setting up my new phone. She stepped me through the enitre process and explain everything I needed to clearly.

My experience was great I would recommend Nikki and Eric to anyone. They were both very helpful and took the time to help me set my phone up.

Nikki & Doug are amazing! Great customer service and very informative!

Came to this location to receive help with setting up my new phone i was greeted by a rep name CJ and his service was super excellent I would recommend him to anyone who comes in we started the process and unfortunately we couldn’t finish in one day the next day I met another rep in the store name Nikki she is just as excellent kind and patient as him we were able to finish up the process right where me and CJ left Off! I would recommend either of them to anyone who is coming in for sales set up etc. VERIZON thank you for having such great and professional Rep especially through these rough times please stop by and see them they will make your day

Always did like the in-store service. The new renovation of the store is also great. Brings an internet lounge feeling. Gotta love network 😎

There is no way that Verizon is a 3! Google needs to investigate the rating. That said they deserve a negative number due to poor service and outright scams to get customers to leave their carriers and switch to Verizon. I got scammed with a rebate coupon to switch from T-Mobile. They never honored the coupon but continue to string you along in hopes you wont cancel them or file a lawsuit. Hopefully a good class action lawyer is paying attention because scams like these are usually no isolated incidents.

Nikki was extremely professional and helpful. She answered all my questions and set up my new phone. I would definitely recommend this Verizon Store (Waldorf MD) and her to all my friends.

They were great, safe and quick. Very happy with the service I got.

CJ was very helpful and easy to talk too. He took his time, answered any questions I had and did not rush us. Excellent customer experience.

Personal greetings at the door.

Good as always, just could not get me back on Facebook, need to dig a little m0re

Thinking maybe they could put out a mist fan to keep waiting customers from sweating in the heat.Service is as good as can be I guess.

SHYNIKA SHOWED EXCELLING CUSTOMER SERVICE. WITH VERY FEW QUESTIONS FOR ME TO ASK . SHE MADE SURE THE SERVICES I NEEDED WERE BEST FOR ME .. NO DOUBT IN MIND OR ANY HESITATION SHE WAS ON POINT. THANK YOU FOR YOUR SERVICES!!!

The sales associate was in a hurry to leave changed my husband’s and my phone SIM card told us that it would work in 15 minutes, and send us off. 20 minutes later to 4 hours later, phones were not operating, it took us to visit the store in La Plata, MD to get one phone fix. The other phone is still without service.

I used my online rebate and ordered a lighting cable. I got an email that the cable was ready for me to pick up. I got there one of the rep said there was nothing for me or with my order #. He talked with his supervisor(?) that without looking at the email said they didnt have anything for me. The next day I go online to check and using chat option, the lady said I already picked it up. That they will investigate............ That was last year and no response to the investigation. Now I just go there to use the kiosk to pay my bill.

This particular Verizon location has the rudest and most arrogant employes possible. Topnotch rudeness.... As I read over all of the reviews, I see this store has a pattern. Verizon yall need to do better with the people you hire to sell $1700- iPhone and $800- apple watches too. The type of money I spent, I expected a red carpet to be rolled out for me but got the complete opposite.

Cj and Nikki are real assets to the Verizon Organization. I appreciate their help and will continue to come to the Waldorf location because of them.Thanks for helping “The Old Guy”🔑

Came into the store with a broken phone met this young lady name Nikki gave me the best customer services that I have had being with the company literally handled all my problems with ease Verizon should give this young lady a raise she is truly a superstar ! Thank you Verizon for having this young lady Would recommend Nikki to anyone

Worked with a gentleman named CJ to help with my discount and my gift card had great service

Excellent help from the young lady working there

My associate Nikki was awesome. She went above and beyond my expectations for what I came in for.

If I could write a review with a zero stars rating, I would.I have frequented this particular store a few times and today I can honestly say that the customer service was sub-par at best. Had an issue when I asked one of the employees for assistance and he couldnt provide any helpful information and he stayed glued to his phone throughout the conversation. So, I asked for a manager. The manager was about as disengaged as the unhelpful employee. I addressed my concern and all the manager could say was I apologize. Im not sure why I expected much more than that because the managers demeanor was less than inviting.If I am going to patronize a business, the customer service should be of a certain standard that I WANT to spend my money there. No one should have to deal with disengaged employees and/or managers when spending money.I will GLADLY drive further to receive better customer service.My advice...avoid THIS establishment if you can. It is not worth the aggravation.To the Verizon owner who responded to my original review...it amazes me that your interpretation of my review was unfriendly service. With a response like that, I see why the employees of this location behave in the way they do. It starts at the top and apparently the expectations for valued customer service are low. Thank you for your lackluster response.

Ive been here several times but received, hands down, the worst customer service today. Extremely rude employee. You all need to train your employees better. Not going back to this location.

Switched over to Verizon in December. Mike Foster helped me and my wife switch our phones and quoted us the price. The first bill came and it was inaccurate. We returned to the store and Mike Foster said he would take care of it. Never did. We returned a second time and he said he would call us back after he took care of the issue never did. Very disappointed.

Nikki was very helpful and offer great customer service.

I opened a new account earlier this morning and after I had left the Laplata store, I saw I had an upgrade option through the My Verizon app. I decided to see what my options were at the Waldorf store (its closer to my work place). I spoke with Eric.I explained to him that I would like to use my upgrade and wanted to know if there were any deals I could receive by doing so. He looked up my account and said that I could get the phone I wanted, the Note 10, for $99. I questioned it because it seemed too good to be true-one of the latest phones for just under $100. He verified that was the price after I asked him again if the phone was $99, flat rate. I was excited about this and expressed what a great deal it was!I went through with the transaction as he reassured me. His responses were short but I figured he wasnt social. I later realized he was video chatting during our entire transaction. It wasnt business related, it was a personal call. After he took payment by card and I signed the paperwork he started to transfer data from my previous phone (just paid it off today which cost $1000, started a new plan for my daughter and I and I wasnt looking to spend that much again). During the time of the data transfer, my brother asked him if there was going to be a monthly charge and I told my brother no, the phone is $99. Eric then said that there will be a monthly charge of $40. I was shocked and asked him how much I was spending on the phone. He said $950. I remained calm but I am EXTREMELY upset. Eric had lied to me and led me to believe I was getting a promotion due to an upgrade and informed me after the transaction complete that I was actually paying a hefty price. I stepped outside to discuss the situation with my brother to be sure I didnt misunderstand anything...I didnt. We both heard the same thing and my brother was questioning it. Eric had stated multiple times that the phone would be $99. I walked back in after a few minutes to see if the data had transferred. It still had few minutes remaining and Eric was on his way out to leave for the day. Everything wasnt complete as I hadnt recieved ANY paperwork and my phone wasnt finished with setup. He said his shift was over, my bag was on the counter and left.I have never had such an experience with any company as horrible as this.

I walked into the store and the employee was very rude Mr. Foster. He said Im not helping you. I have been with this company for over 10 years maybe its time to leave this company. I did talk to the manager that had only been there 2 months. Mr.Foster is the reason why I will never do business with that store again. Thank you

Its unfortunately that I cant give you no stars. Its not this location inclusive, but all of Verizon. If one more person on the phone says Im so sorry you are having this problem let me see what I can do? I will scream. Im in a no fios area and will probably stay that way because of the lousy service that Verizon doesnt provide. I was transferred to 5 people on the last call who said exactly the same thing to me. Wanna talk about frustrated? And after calling the other companies they said they dont have service in my area. What is this a monopoly? So they dont give a damn if I have service or not. Its either them or nothing. Sucks to be me.

Terrible customer service at this location most of the employees are not helpful

The best service I had today.

The store wait time is the only thing that was done right. Once you actually get somebody to assist you, they are incompetent, inefficient and rude. I went in to talk to someone about an issue that I was having with my bill. I explained to the solutions specialist that a sales rep messed up and didn’t upgrade my plan as I asked for it to be 4 months ago to which he said ‘you should have caught the mistake earlier.’ He had an attitude when I stated that not all of their customers were liars and in mid conversation decided to walk off. It seems that the only solution that he specialized in was how to lose Verizon customers and business.

Lindsey Deloache was great. Very knowledgeable great customer service, and overall friendly. She knew everything I needed to know about the new S10+ even though she owns an iPhone haha! Thanks!

Brian was great, great costumer service!

It was excellent, very pleasant

If I can give no stars I will less than poor service very nasty management. If there is no more phone companies expected this place I still want go there. dont go stay away from there ohhhhhhhhhhhhhhhhh ps

Service sucks and the people are very rude

Christie was so kind and ensightful in helping to find the solution to fixing my phone! ! It is very heart warming to have some one like Christie solving your problem.

Always get helpful service and although upselling isnt out of the question, I have left each time with exactly what I was looking for.

Cant understand why a store like this can be in business ! It was a HORRIBLE experience all in hopes an expectations of buying a phone ! They have the WORST ever customer service response ! ! They just plain wont reply ! Their Store adjents hate everybody ! adge

Good luck getting anything done in there quick. Extremely long waits.

Some of the worst customer service I have ever experienced. The staff also acted very racist and with disdain towards me as the shade of my skin was different than any employee or customer in the store. Not a hi, welcome or we will be with you shortly. Not a single word or acknowledgement of my presence until I said something after waiting 30 minutes for someone to finish with a current customer they were serving. Avoid this location like the plaque.

Slow service but nice team

In and out

Management Staff is Excellent!

Employees are pretty much robots, especially over the phone.Let me see what we can do= Let me see just how High I can get your monthly bill by making adjustments to your current plan.You pay for what you get= I know our prices are outrageous but at least are service is 1-5% better than our competitors.Let me check something right here on my phone or computer= Let me avoid giving you good customer service you deserve and show you just how important you arent by wasting your time because I already know the answer to your question.Sorry about that= I know we didnt do our job but it is what it is.I dont want to have to go far in order to visit a store that gives better service. Ive been looking at other deals online and Im looking forward to switching companies soon, at least for wifi and then for my phone plan.

Great business deals, I switched my account into my business name and got a lot more options.

When I write a review. There’s a reason. I WISH someone would have told me the extent of terrible that I would experience at this store. First of all, I walked in and every worker in that store glanced my way and continued talking amongst one another (not even busy) until I said excuse me to the guy closest to me with a badge on his chest. I then received the most half-ass, and severely under-educated-in-his job-service- that I have ever had. To the point where he lied to me about a rebate I could receive and lied to me about what my bill would be and the items I was buying and receiving. I’m so disappointed I will gladly drive 30 minutes out of the way just to avoid all of these unprofessional, lying, degenerates that run this store. CLOSE. THIS. PLACE. Or. Hire a new team. Seriously.

This was the second time in two days in the store. There is no rhyme or reason on how to get signed in. Staff were utterly unresponsive to anybody knew walking into the store. I came with the genuine possibility of switching from AT&T to Verizon but not at this store.

Love the people here. Helped me save money and always are eager to help solve any tech issues. Bought 4 iphones and one android.

I wouldnt give any stars if I could. There is power in numbers people. I believe if we all complain to the corporate office and then take our business elsewhere someone will begin to take our complaints seriously. Please write to the corporate headquarters with your complaints. The local store does not care about your complaints, if they did a change would have occurred by now. I have never seen such egos on a group of people who sell and promote cell phones for a living. I have taken the liberty to compile the complaints in this Google Review to share with corporate. There is a serious problem when different people continuously experience the same problem repeatedly.

I was asked by Tony to check in when I arrived. I waited for over 35 minutes while watching him talked sports with a customer who had already been seen. Then a customer walked right in and was seen immediately by him.l voiced my disaproval and was told that you are waited on based on your issue. Which we know is a lie is bold face lie!!!It is very obvious that all the great things said on TV commercials dont apply to this store and quite frankly I dont think the store management cares nor does verizon. Otherwise they would take my review and all of the other negative review seriously.DO NOT GO TO THIS STORE.

Place is horrible. Been a week without a phone because they said they would fix my phone then rendered it useless by “fixing” it. So they said they were going to overnight me one. Never got it. Since I needed a phone so bad I decided to upgrade. Went to the store to pick it up and they wouldnt give it to me due to some pending order. Everytime I go in this store there is always a problem.

Wait times aside, this location is very spaceous, visually impressive and remains congestion-free.You will remain entertained throughout your time here.

After a visit here....I remember why I just buy online

Terribly rude service from both the rep and the manager. I ended up calling Verizon corporate afterwards and confirmed that the store was indeed capable of making the transfer I requested. Ended up getting the transfer done over the phone, but this store needs an adjustment to their service. Im familiar with Verizon store capabilities and its frustrating when they claim they refuse to make a transfer of a line when in fact they can.

Walked in frustratedWalked out A HAPPY CUSTOMER

Good service changing over to business account.

I have been to this location a time before to upgrade my phone and the experience was long but I was well taken care of. This particular time not so much.I went in to add a phone I already owned to my current line. It seemed all I needed was a new SIM card in the phone and a plan change. The plan change from an unlimited single line to a shared unlimited line which was oddly a few dollars less a mth...which was no biggie.. that was great news and a smooth transition.The trouble came when the Verizon employee cldnt get past the set up screen on the new phone. He (I believe his name was Garrett S.) told me if he cldnt get past this screen I wld need to either take the phone to an Apple Store or go home and connect the phone to iTunes. I found this odd but none the less I ended up leaving with the phone not completely working and trying what he suggested at home.I called Verizon over the phone that next night to see if they cld help assist me. The rep tells me the store was capable of fixing my issue in the store and that these are the types of issues they suggest we go in their store for not Apple.There was nothing she cld do for me over the phone and suggested I either go back to the store or venture out to the next nearest location in Clinton.I’m not sure if the Verizon employee was already having a bad morning but I cld defiantly tell he was not too interested in helping me. Just by the way he was speaking, the grunts he made, his frustration, attitude, and then passing me on to a whole nother store.The customer service was so so BC he was a little helpful but over all not really. Kinda like he halfassed his job. 😕The nice lady on the phone waived the new activation fee I wasn’t even aware was charged to my account when I asked several times how much my new charges wld cost me while in the store. Kudos to her!

Excellent service! Will come again! 😇

I had to go in twice about a purchase I made. The first time, I asked for the manager and instead dealt with an associate that talked to me like a child and told me to come in the next day to talk to the associate that sold me the iPad. I came in and asked for the manager who in no uncertain terms basically told me he believed his associate and not me and that there is nothing he could do for me. These guys have no understanding of lifetime customer value. Been with Verizon and Verizon Wireless for 10 years. Im done with Verzion. Direct TV and T-Mobile here we come.

I have had nothing but the best service at this location.

Great customer service and easy to navigate store