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iKRACK
1221 S Houston Lake Rd Suite 4, Warner Robins, GA 31088, United States
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iKRACK
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Lo
Review №1

Best service EVER!! HIGHLY RECOMMEND!! My phone was stuck in a boot loop. I thought I had lost at least 6 months worth of my daughters newborn photos. Between Garrett and Adam, I got ALL of them back. Adam fixed my issues with no troubles at all. He provided amazing customer service and explained what was wrong with my phone not once, but THREE times. (I ask a ton of questions.). He was extremely patient and professional. Also, the prices were great! Apple certified... NOT some random person who can only change out a piece of glass. These gentlemen went above and beyond. It’s rare these days for a company to make you feel like their top and only priority, but they did just that for me!!! I won’t go anywhere else in the future... not even Verizon.

Kr
Review №2

I came to iKrack thinking my phone would never work again but, they were able to have it back working next day. Saving me from buying a new phone.

Ho
Review №3

Very knowledgeable staff. Thank you

Ma
Review №4

They are great. So accommodating, friendly, and know that you need your phone back asap. The owner and employees are friendly and very professional. Best phone repair place I have found!

Ly
Review №5

Amazing customer service! The staff is friendly and welcoming. The turn around time is pretty fast compared to other places I have been to to have my phone fixed. The prices are more affordable which is amazing! I would highly recommend 👌 👍 ☺

El
Review №6

They try there hardest to get your phone fix so far they are a great place to get phone fixed

Li
Review №7

Called ahead to see if they had the correct glass for the phone. They did! Arrived and received a very warm welcome. Turned in the phone and was told it would be ready in 45 minutes. Ran an errand and came back at the 45 minute mark, the phone was already ready. Super nice young lady at the counter, she was very efficient with my payment. Phone turned out great with the new glass installed.

Ca
Review №8

Gave them my computer to fix a screen that had cracked and it turned into a hard drive issue. It’s been over 5 months since turning it in and I still don’t have my laptop back. No communication unless I reach out and call. The employee I worked with was great but the owner/manager was not.

Sh
Review №9

I went about 3-4 weeks ago to get the front/back screen fixed. The first day I went the young lady(long hair, not sure of her name) that was working was so nice and had great customer service. I ended up having to go back the next day because my home button would not work anymore and the technician and I think owner tried to make it work. They were very nice as well. And by working in Law enforcement I needed my phone so they put the Home Assist on. However, the next day another young lady (short hair in a bob hairstyle) was working. I came in and told her I had to bring my phone back because it wasn’t fixed properly yesterday. She said ‘so this a warranty replacement”I told her “no, it wasn’t fixed properly yesterday and I was told to bring it back because of the home button not working”..She told me it wasn’t a guarantee it was going to work after they fixed it. I told her the young lady yesterday didn’t tell me that and if she did I would have had the option to continue with them or I would have had the option to use Asurion which will guarantee me a phone in perfect working condition..She look at me and just humped her shoulders very nonchalant about it and said I wasn’t working yesterday and b4 things escalated the technician came out and told me he will try to fix it and explain to her he told me to bring my phone back and for me to give him a hour. I gave him 3. When I went back it was working, the technician apologized for the inconvenience. She then said she was sorry the young lady the day before didn’t tell me everything. Now my home button glitches. It works on its own, I can be on a app and the home buttons starts closing everything out.

Je
Review №10

Garrett and his crew took great care of me when I took my I phone in to have a screen repaired. The cost of the repair was fair and reasonable and the replacement didn’t not take long at all. Very pleased. Thanks guys.

Wh
Review №11

Love the gal that works at the front desk, she was beyond kind and kept good conversation. As far as repairs go I took my boyfriends Xbox 1s to this location for a diagnosis, got it repaired and $100+ it wouldnt run longer than 12 minutes but with a quick phone call and trip back to iKRACK it was re-diagnosed and fixed within a day free of charge. People make mistakes and the team at this establishment was very helpful and I will be bringing my devices here from here on out.

Ja
Review №12

Destiny and Lindsey in the Warner Robins store were a pure delight. There knowledge along with their super customer service and they fixed my busted phone fast and at a good price. I highly recommend them to everybody in the area!🤐

Lu
Review №13

They did great with my Samsung Galaxy S8

Je
Review №14

Needed a screen replacement on an iPhone. They were super responsive,and service was amazing.My repair was ready in minutes. I was pleasantly surprised. They will be who I use in the future!

Ro
Review №15

What a breath of fresh air, people that actually care about the quality of the work they do, care about the people they do business with and do it for reasonable price. For what I had done it was over 40 percent cheaper than other places and done faster. ThanksBob Campbell

Er
Review №16

Ok this saga started because I found my phone at the bottom of my pool while I was swimming. It had a cracked screen (from damage way before this that I never bothered to fix because I didnt think it was a huge deal) and I have no idea how long my phone was just chilling at the bottom of the pool. I freak out, pull the phone up and it works!!! Omg yay Samsung note 10!! Well later that night the screen finally succumbs to the crack which probably let water inside and the screen was done. I was like ok perfect my phone is very old but it is a Samsung so of course it is still amazing and the best phone Ive ever had. Ill just replace it with the new note. Well THE CHIP SHORTAGE doesnt make life easy and the phone I want was not available. So I beg ikrack to help me. And they delivered. They replaced my screen and it turned out the phone had cracks all over (once I took it out of the case I saw cracks all over the back and front. If I would have just let ikrack fix those back in the day my phone would have probably survived the underwater adventure it took). They fixed it and it is amazing!!

Tr
Review №17

THE BESTTTT.. computer ... cell phone company in United States!!! Came from Los Angeles to here. These guys THE BEST!! Bang for the BUCK!!!!!!

Ji
Review №18

I had a Motorola Z3, and have invested a fare amount of cash in the accessories (Mods, speakers,projector, camera ETC...) So when my charging port started act up I wanted to get it fixed rather than upgrade the screen also had a small Crack. They quoted a fare price to fix it. Long story short after several attempts the charging port never worked outside the store. I decided to upgrade to a Samsung note 20 (THEY HAD NOT GIVEN UP ON MY MOTOROLA) they offered me a partial refund in the form of store credit which I thought was extremely fair. Although my phone was not repaired (it was OLD and had a good life) I would not hesitate for a second to utilize iKrack again they were courteous, professional and fair.

Ky
Review №19

Extremely professional customer service! As well as extremely helpful and responsive with any questions. Good quality fixes phone and iPad still working excellently after 3 months. Thank you!

La
Review №20

They have had my advice for 3 weeks now and no one called to notify updated me I have to call them and they stated they were still looking for the screen but when they found the screen they did give me a call and let me know and they said my device should be ready by June 18th and I turned it in late May 30th so its a long process

Mi
Review №21

Great and Fast service. Highly Recommended

Me
Review №22

Never had a better experience with customer service. So friendly and professional! Top notch quality work.

Fa
Review №23

So this the Very first time I’ve ever been did like this. 1st of all when I called them I asked specifically Hey I have a red iPhone XR in needing the Back and the front fixed they proceed to tell me sure we can fix that. I then asked okay how long would it take because I explained I’m here only for work and not from here. They say okay cool it will be 2-3 hours because labor on back takes so long. I say okay cool so 2 hours go by I’m just curious to see how far they have gotten so I go stop by the store don’t you know they couldn’t give me a time that my phone could be finished only thing they said was well they said it will be done by the end of the day not to remind you I’m not from here and was told 2-3 hours because if I knew it would be longer I would have went and took my business to another location. But... that’s not the bad part they wait good until the end of the day to say Hey I’m sorry I don’t have a red Back for your phone anymore would you want a BLACK OR ANOTHER COLOR BACK ON MY PHONE. So in other words I was lied to about having my screen and back in stock and on top of that they make phone calls to try and find me a back after I told them no I will not want a phone with the wrong color back so they say okay they make more calls to more locations come to find out the finds a back KEYWORD “FINDS” and it be a solid red back look like it came from a android device it don’t have no apple logo on the phone so now the phone I brought to get fixed since it was bought for a gift everybody criticizing the gift like it’s a clone Iphone because it don’t have the apple logo that suppose to be on The back. I just would like my phone put back together with all my old parts and give my refund I would like to take it to a better place that’s truthful with customers that’s spending all this money on broken promises

Al
Review №24

I have a iPhone XS Max that I needed the screen replaced on, I called six different places and had the price range from $200-$300. Ikrack was by far the best price! I went when they opened and only had to get wait 30 minutes. Highly recommend!

Al
Review №25

Took 5 hrs for my phone to get fix, I stay 45 mins away. Every time I called up there they told me to wait a hr! I’ll just do it myself! Just trying to help out the business. Not happy at all! And I’m typing this as we speak I’m here now. Guy kept making excuses on why he couldn’t get my phone right! Gave me the wrong screen comes to find out! Totally unacceptable, when this could all been prevented with a phone call. May work for you don’t want to knock anyone else’s blessing, the ladies in there were phenomenal!

D
Review №26

They did an awesome job fixing my iPhone screen !

An
Review №27

Fast, friendly and knowledgeable service!

Eb
Review №28

I came in at the end of the day panicked-thinking I would have to go all night without my phone but, the nice lady at the front desk promised they could get it done in 20 minutes and they did. Great people.

Ni
Review №29

This place is awesome! Spoke to them yesterday about a cracked screen, went in today, and they had it done in an hour! Phone looks brand new again. Will definitely use them again if I have any other issues, and I’ll be recommending them to anyone who needs it! Thanks iKrack!

Pa
Review №30

The service is convenient, the prices are quite good, and Mr Morse (Garrett) is personable and professional. My iPad was repaired swiftly, looks new and works great. I plan to use iKRACK in the future and definitely recommend this service.

Lo
Review №31

Hello, I took my Xr to iKrack. They charged me $45 just to look at the phone. Then proceeds to say they cant fix it but can send it off & thats an extra $15 . I politely declined then they offered me $50 for the phone. I declined that too. So i took my phone to CPR they fixed my phone in less than 30 minutes and it was only $20. So why did you lie iKRACK ? 😕

Da
Review №32

First experience was great. In and out quick. Great price.

Ph
Review №33

I have had nothing but great service from them. And they are quick, helpful, knowledgeable and friendly. Not to mention, during these difficult times their mobile service is highly appreciated. Thanks again guys!

We
Review №34

BOY, do I have a review for you.I brought my phone in on January 26th (yes, a month ago) for a cracked screen and to get my charging port fixed. I had full faith they could fix it, which they did, right before they caused even further damage. This is where the story gets exciting. Here is the cliff-notes version of what iKrack did to my phone over the month that they had it:broke my camerabroke my touch screenfixed my touch screen and camera, but the face ID no longer worked (apparently unfixable)gave me my phone back with the camera broken, once againmy phone screen was extremely loose - about to fall offSim card was missing!!!These series of unfortunate events were also paired with the following;Zero communication from iKrack - my wife had to call for an update. Every. Single. Time.Never once heard from the owner who is --apparently-- the best microsauterer in Georgia - keep in mind, it was the art of microsuatering that broke my camera and touch screenNot even a partial refund even though they gave me my phone back with the face ID feature no longer workingThe sales associate asked if my service provider could just sell me another sim card since they lost it.. The owner suggested, over the phone, to throw $20 at me and call it a dayHighly HIGHLY do not recommend

Ba
Review №35

Competitive pricing and knowledgeable staff. They had my screen repaired in 30 minutes.

Al
Review №36

They were quick to find out the issues with my computer and fear to fix. Very kind and amazing service!

Ch
Review №37

Great customer service. Very reasonable prices. Quick response time and makes house calls. Highly recommend

Ju
Review №38

I have had my faith in humanity restored. In our 70’s my husband and I know what it’s like to be taken advantage of because of our digital ignorance. When his Six-month old IPhone went haywire, we were at a loss as of what to do. Our carrier told us we’d lose all photos if they could fix it and that the problemwas the software. That was unacceptable so I found IKrack on google. The two ladies behind the front counter were determined to figure out the problem. We shopped for groceries, and when we returned, the phone was working. They also explained how to use google photo to us. We are so grateful for such warm and professional and skilled people. If you have a digital problem - phone, computer, etc. - go to IKrack. Best business experience I have had in decades!

AS
Review №39

I contacted iKrack about a screen repair for my iPad Pro 12.9” Gen 1. He met me near my home and took the iPad with him. After several days he contacted me with what the issue was and repaired the iPad for $199. When he returned that iPad I gave him a gen 1 and gen 3 iPad mini to see if they could be repaired. Once home I contacted him immediately because the bottom of the pro screen was not staying down at all. He told me that it should be ok and that he would fix that when he returned the iPad minis. Several weeks went by. I had not heard from him about the minis so I contacted him and he was out of town. He said he had ordered the parts and he would let me know when they were ready he charged me $110 for the minis. Several more weeks went by and at this point the pro screen started glitching badly and had completely gone black. I again called about the iPads (the pro screen and the minis) I was told at this point the minis were unrepairable. He assured me that he would return them and repair the pro screen. After this conversation I have not heard from him at all. He refused to respond to any messages and after 8 months has still not returned the minis. I had someone else repair the iPad Pro screen. The backing for the adhesive tape used to seal the screen was left on which caused the screen to stay popped up and the cables for the screen broke under the constant stress from it not being sealed properly. I have contacted him again about the iPad minis. I will never use his service again and would not recommend anyone else using him.

mi
Review №40

I got my iPhone 11 front and back glass repaired at iKrack. Awesome customer service, efficient and great quality service here!

Tr
Review №41

Amazing service and great prices. Mailed my phone from NY and received it back quickly. Highly recommend this company.

La
Review №42

Great prices and friendly service! Will return

Ka
Review №43

Wonderful, smart, efficient staff...from the front desk girl, Lyndsey to the tech guy, Adam....superb service!!!

Sh
Review №44

Did a great job fixing my phone at a reasonable rate.Saved me money and time.⭐⭐⭐⭐⭐

Ka
Review №45

They are always so nice and helpful. This was my second visit for my daughters Iphone XR. Please try them out! Great customer service.

Mi
Review №46

I have used ikracked numerous times in the last couple years and have had nothing but great experiences with them! Awesome prices and great service

Ma
Review №47

Very friendly and helpful. Great communication. Super fast service. We will most definitely be using this company again. Completely satisfied.

An
Review №48

Replaced the front of my iPhone for

To
Review №49

Customer service is PHENOMENALLY AWESOME. Hes gone out of his way to keep my daughters phone working. I wish all businesses had this level of service.

An
Review №50

Garret was punctual, nicely dressed, professional and charged exactly as I was quoted. Will definitely call them first for any future repairs I might need.

Te
Review №51

I messaged and got a response within 30 minutes. He came to the house and fixed my phone in under an hour. Great customer service! I will definitely be calling him for all my tech repair needs

Sc
Review №52

I have used iKrack multiple times now! He even comes to you which makes it so much easier! My phones are Done in no time! So much knowledge when it comes to phones and super friendly. Highly recommend and will keep using.

Op
Review №53

I thought my PS4 was a loss but, iKrack was able to save it for only $120. So I didn’t have to buy another $400 console

Da
Review №54

I am a repeat customer because I can’t find the kind of honest professional and quality work Garrett with iKRACK provides anywhere else. iKRACK is truly a neighborhood gem! He replaced the screens on my iPhone 11 and also the screens on my kids iPhone Xs. I love the convenience of his service coming right to my front door and in 20 minutes our phones were as good as new. I purchased a screen protector and case so I won’t see Garrett until Apple comes out with a new phone but if you are looking for affordable, convenient and quality work I am happy to recommend iKRACK.

Ol
Review №55

Great and Professional work!! Very convenient and exceptional manners! Would definitely recommend him to anyone.

lo
Review №56

Horrible boss hires them as fast he fires them i wouldnt do business with him.

Na
Review №57

I have used them several times. They’re great! They will come to you! They work around your schedule! They provide suggestions and make sure you get the best for your money! I will continue to use them as long as I am around!!

Ci
Review №58

Very convenient and prices are very fair!! Screen was cracked and they fixed it fast!! Beatsreplacing the entire phone for sure!! Highly recommend!!

Li
Review №59

The folks at iKRACK were courteous, professional and responded to my request in minutes. But the best part..... no hidden fees, no sneaky up-sells. It cost exactly what was quoted. I would definitely use them again (hopefully I won’t need to) in place of filing with insurance. Thank you Garrett !!!

xc
Review №60

Mr. Garrett came to me and fixed my phone in less than 40 minutes! It was great service and he was a great guy. If anyone ever need a screen fix this is the guy to call . Thank you again

na
Review №61

Thank you for your prompt response and convenient service in repairing my cell phone screen! I am so thankful to recover my life with your service!

Ke
Review №62

Garrett with iKRACK was so helpful. I was able to have my screen fixed within 30 minutes of calling him. He came to my home with 15 minutes, evaluated my phone and fixed it within 15 minutes. This service was a Godsend! I will recommend iKRACK to everyone and I’ll definitely be using the service again.

St
Review №63

I needed two phones repaired. Both head cracked screens. I left them and picked em up in about an hour and a half. Both were repaired, both working fine.

Ch
Review №64

IKRACK offers a great service! From excellent customer service to reasonable prices to the convenience of them coming to you this place is #1 in mobile device repairs! Will definitely use them again.

Br
Review №65

The service was fast, professional, and courteous. I absolutely would recommend and intend to use again, when need be. My husband was very impressed with how great his screen turned out, as it wasn’t just cracked, it was completely shattered. It looks new again.

Ja
Review №66

I love the service. They came to me with no hassle and it took exactly 20 minutes as promised. My phone looks brand new, the picture is vivid and clear and it works perfectly. Thank you so much!

Ka
Review №67

Garrett quickly and efficiently identified and repaired the touch issues I was having with my phone, at a very competitive rate, with the added convenience of bringing the services to my home and fixing it from his vehicle in my driveway. I would recommend this company for the services I received today.

Ny
Review №68

IKRACK came to me while I was at work and fixed the back glass of my IPhone XS Max in less than 30 minutes. They offer reasonable prices.

Li
Review №69

I can’t you guys enough for the fast screen repair!!!

Am
Review №70

We have a house of phones that tend to crack often. iKrack comes at your convenience and messages within 30 minutes to schedule an appointment via Facebook. Service varies, and prices are set, but I have never had to wait longer than an hour for phones. Great service all throughout, easy process, and deserves the credit.

La
Review №71

Quality efficient professional service that is extremely convenient! Would definitely recommend.

Ja
Review №72

Within 20 minutes of my scheduled appointment my phone was fixed and I was back on my way! I received great customer service. I had a lot of questions and they were answered thoroughly! I would recommend iKRACK to anyone who needs their phone fixed.

ju
Review №73

Ever since the new store opened it hasn’t been the same forgot about his original costumers. I sent people his way has either turned them away or not responded to their messages. Also I wrote him about a watch and never responded to me neither. I don’t recommend going there.

Je
Review №74

This guy is amazing!!!! Awesome, fast and friendly customer service!!! Great smile and very professional also...I would recommend his services to anyone!!! My phone looks brand new and works like a charm..thanks Garrett so much!!!

Ja
Review №75

Very Convenient with low prices. Great service. Definitely recommend IKRACK for anyone

st
Review №76

Fixed just as promised, no issues from me. Thanks iKRACK

kr
Review №77

I have bought a couple of phones and also had a few screen replaced here and they have always been very fast friendly and helpful also great prices. Highly recommended

Ja
Review №78

I had a great experience. The best thing about it. I didn’t have to leave work. He came to me fixed my phone and it only took 20 minutes. My phone looks brand new. Thank you Garrett.

An
Review №79

Experience with this company was awesome. My mom and I highly recommend.

Br
Review №80

Fantastic service! Had a charge port replaced on my Nintendo Switch. My buddies also has had some work done by iKRACK. I highly recommend them and they are reasonably priced and come to you!

Mi
Review №81

Quick & friendly service.... highly recommend!!!!

De
Review №82

I cannot sing the praises of iKrack in Perry, GA enough! Being an Apple family I have had to repair at least 10 screens in the past. But NEVER have I had one repaired so thoroughly and better yet they come to YOUR HOUSE to do the repair! Mine was repaired less than 24 hours after calling! They have a fully Equipped repair truck and they do the repair in your driveway! Easy peasy! Garrett was extremely professional and worked at lightening speed to get our iPad back up and going. I hope I don’t need him again but if we have another break you can believe I am going to call iKrack! Thanks Garrett!

Ri
Review №83

Garrett was super helpful, and he went above and beyond to get my iPad mini back in working order. He has the most reasonable prices around, and the mobile service is very convenient! I will highly recommend iKRACK from here on out⭐️⭐️⭐️⭐️⭐️

Re
Review №84

Awesome service! Super fast and very affordable. Thank you!!

An
Review №85

Great service and honest work

an
Review №86

This company came to me at my convenience. He was very professional and had my screen replaced in about 20 minutes.

Br
Review №87

Great service, feels like i have a brand new phone in my hand. Definitely recommend!!!!

Ra
Review №88

The fact that he was able to come to my house made it so much easier and he replaced my screen quickly. My phone is like new!

Sh
Review №89

Awesome SERVICE! Highly recommend! Came and replace screen in timely manner!

Ka
Review №90

We contacted IKrack and they were here and so helpful within 20 mins of our call for help!! He fixed it in his car, in the driveway within 45 mins and was almost 100 dollars cheaper than every other quote received! I will be sure to refer anyone and everyone I know. On top of great customer service, great work.

Pe
Review №91

Amazing customer service and prices!

Ch
Review №92

Ok

Mi
Review №93

Awesome service all around. Don’t make another call... This your choice! Thanks Garrett.

ru
Review №94

Came to my job and fixed my phone best service ever.

Ky
Review №95

Garret is AWESOME!!! He fixed a my IPad Pro. I was told by another place that it couldn’t be fixed without breaking the screen. He came to the house and fixed it in no time. I recommend IKRACK for your cell phone and tablet repair ❤️❤️❤️

Br
Review №96

Great service, super fast and very friendly.

Ar
Review №97

Garrett was so nice and he got it done literally so quick. My phone looks so nice since he fixed the screen it honestly looks like a new phone it’s crazy

ho
Review №98

IKRACK was super helpful! it was easy to get in touch with them and to get my screen fixed the price was super fair and overall an easy process!

Kr
Review №99

I love that this was a mobile phone repair! I’m a SAHM of 4 & it makes life so much easier since i didn’t have to go to Warner Robins to have my phone fixed. I am outside of their free service area but i was offered the option to meet in Perry & not pay the extra. Will definitely recommend them & use them again (if the need arises)

Pe
Review №100

Very nice, helpful staff

Information
2 Photos
100 Comments
4.9 Rating
  • Address:1221 S Houston Lake Rd Suite 4, Warner Robins, GA 31088, United States
  • Site:https://ikrack.com/
  • Phone:+1 478-287-9783
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Phone repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
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