Waited 45 minutes and we just left because she did even realize there were other people in the building. Its safe to say that well never come here again.

Charles was very courteous and professional. Very knowledgeable about plans,phones and accessories. I will be using this store from now on. Very pleasant visit. Im going there tomorrow actually.

So I went into the store to pay my bill and to upraised my phone. I paid my bill (over $200) in cash and told me that’s there’s a $3 fee to pay with cash.... ok, annoying by whatever. Then I was going to pay off my iPad ($104 left) and get a new phone. They told me that I can’t use cash for payoffs because of fraud... I am beyond frustrated and will not be returning to this store.

They had barely any androids on display. Staff never acknowledged me and my hubs and I were the only customers.

Alyssa was so helpful and answered all my questions, definitely will go see her in the future!!!

Great place to go when you have phone issues! They know us by name!! LoL

No one there no what theyre doing, they dont train their employees. They had the manager on the phone and she kept repeated the same things and she was telling us that everything the other employee told us was wrong. We were trying to upgrade and we ended up just canceling the phones and leaving.

We received incredible customer service by Jennifer, Store Manager, today! She was so patient with us as my mom purchased a new phone. She answered every question with a smile on her face, never rushed us or the process. Even though several people that came in after we arrived, she made us feel like we were the only customers in the store and carefully completed our order! You cant beat that kind of service! She was able to recover my moms contacts and no request we made to her today went unanswered. Thank you, Jennifer!!!! This is the most pleasant experience we have ever had at a Verizon Wireless store!!!

I had a great experience at this store. Tyler really went out of his way to make sure I had all of the accessories I needed! It was almost as if I had known Tyler for years. I recommend people stop here for great prices and amazing customer service.

Lady had terrible attitude and didnt seem to want to help at all. She said my pin as well as my zip code were wrong...i went to other verizon store and had no problems. Really just think she didnt want to help and had poor attitude.

Store was nice and Jennifer was amazing. She help me with everything I needed. Thanks hun.

Great reps here and the most friendly. Manager has always been helpful. Great selection of phones and accessories for all types of devices. Deals on tablets and Dish, WOW who knew!! Signed up for Sling TV since I travel - $20 per month. Love it!

Absolutely wonderful experience purchasing a new phone! I was dreading it so much! My phone was dead and I was worried that I would lose all my contacts! Asst. manager, Jennifer, was unbelievably patient and knowledgeable!! Thank you, Jennifer!!!

They helped me out so much when I had to have a new phone but didnt have the full amount to upgrade.. So they found me a nice phone that paid most of my upgrade fee and my trade-in also paid for my phone case and screen protector. And very friendly staff

Stict covid guidelines in place inconvient

They acted like they didnt want to help us when we stopped inWe were looking to upgrade and didnt get to

The service here is Amazing! Omar really knows his stuff. He answer All of our questions and made sure we got the best phone/service to fit Our needs! Thanks Omar!!

All personnel smiling, helpful, knowledgeable, and friendly every time weve needed advice, service, or just reassurance. This is a major plus for us seniors. We wont go anywhere else.

I will recommend this store to all my friends and family. They have awesome customer service! No wait time, and made sure all my needs were taking care of.

I dont know who hires the employees for this Verizon store, but they have done an excellent job! Every person I have dealt with in this store is super polite, very knowledgeable about their products and willing to go the extra mile for the customer. Arianne, Omar and Joey are great folks and made my experience with Verizon truly awesome. They all deserve a raise or bonus or something for their efforts!After the great experience I had originally, I am extremely disappointed that they cant seem to honor the $75 warranty I bought for the screen protector for my phone (Samsung Note 8). Ive been by twice and they are always out of the protector I need. Didnt bother to take my name and number, just didnt seem to give a care! When I called Verizon, Im told theres a $25 deductible. I dont think so!

Best service around. Very helpful with promotions and deals. highly recommend location to visit#Happy Customer👍

Great service, very polite and lots of help. Arriane was so nice and helpful... she deserves a raise for the quality of service we received.

Great service each time I visit.Very friendly staff...

I updated my phone and Omar was fabulous! He was super patient and helpful. Ask for him. He is the best!

Very helpful workers. Help solve my problem and I didnt have to buy another phone. Thank you Verizon. Good job.

8 days so far and I still dont have my phone, been lied to or misled multiple times. Whenever I finally get my phone Ill never spend another cent in this store! Go to Centerville ppl! The staff is very polite but the service Ive received has been terrible.

I want to commend you on the FANTASTIC employees that you have in this store. Darius, Danielle & Arianne are SUPER!!!! They all showed AWESOME customer service. This is rare today! I hope you give them recognition of some form.

Very helpful. Came in wanting to switch from boost and they made it a quick decision. Very friendly atmosphere. Im glad I switched to Verizon.

The store manager and his employees was awesome... I will recommend others to attend this store.. Yall was awesome

Verizon at 211 Russell Parkway provided me the best CUSTOMERSERVICE I have received with a cell phone. Recommendations and follow through set the highest standard for all phone providers that I have ever experienced. My CUSTOMERSERVICE Representative was Ms Danielle M who was awesome, Way-To-Go Verizon on the Parkway.

Five stars for friendliness!! We always get friendly service at this store. Worth driving farther to get help there. Today, Arianne helped me and was soooo kind and sweet. It seemed like she enjoyed halping. I highly recommend this store.

They are awesomeI felt so valuable as a customerArianne, Darius, Omar and Greg were outstanding! Kudos to them for being the best ever!

Staff is very friendly and knowledgeable. I would recommend this store over any Verizon store in this area.

Manager made a point that she was go wireless Not Verizon, issue, a week later waiting for a refund to my CC...she said 3 to 5 days, going on 7. No, not impressed, they say they are Verizon until there is an issue.

Awesome staff, very friendly, they were very quick and very helpful... love this place

Nice staff.

Great customer service. Thank you Jennifer.

Omar is the best! He has helped us with everything! He explained everything and set us up.

Store was amazing with assistance at a very high speed Mike and Anna were awesome

Excellent service. We are happy customers.

Visited this location on Russell Parkway to pay my bill and ask a few questions about an upgrade and Mike was very helpful and friendly, will definitely be back to get my upgrade from him. Thanks Mike.

Lynn was very helpful and made getting a new phone very easy.

Absolutely wonderful they are super helpful and always do what they say. The greatest customer experience Ive ever had.

Verizon services are good but each authorized dealer is different in what they are willing to do. Ask before you commit.

Worked with Greg.....he is professional and is knowledgeable about Verizon products.

Great service, no hassle and no wait time, love this place!

I wasnt aware this was a GoWireless location until I got inside. The employees are very friendly but make sure you know what all the hidden fees are if you are purchasing a new phone or tablet

Mike was amazing with helping me with my account issues

They have been very helpful. They treat us like God does.

Mike was amazing with helping me and my husband with new phones

The representative was kind, but I dont know if Verizon will stock my screen saves, as she was not able to order them online and there were none in the store. Blessings!

Pooest customer service Ive seen. I do not recommend it.

Great customer service..thanks a lot! Got everything I neeedEd!

They truly hate prepaid customers trust me just go to Wal Mart

Good place to buy a phone

Great Service!

Great service knowledgeable of the devices, and service

Omar was very helpful.

Excellent, quick service .

Not honest with me and too expensive

Friendly, helpful staff

Great service!!