Emily at the Warner Robins GA store on Watson is AMAZING! We went to her to have one of our phones switched from Verizon and she was very helpful, friendly and knew her stuff. We immediately went back the next morning when her shift started to switch our second cell phone to AT&T purely because of how amazing Emily is. Whenever we need anything, we will only be dealing with Emily for all of our device needs from now on. Ask for her. She’s the best of the best!

Jennifer P is an angel. She sold me my I phone 12 pro max and helped me pick out a case and then beautifully put my brand new screen protector on my new phone for me then I had earned a mag safe and she plugged it in and showed me how it works yesterday . Today she did all that for my husband again on his new I phone 12 pro max and he got accessories and charged them to the bill and she helped him. We love Jennifer so much. We will wait an hour just so she can wait on us. Please promote her and do something nice for her.

They are wonderful. Yolanda helped me and she was womderful. In and out in less than 20 minutes. Am very 😊 😊 😊

My rep (Zo) was very professional and knowledgeable about his job. He had excellent customer service. I really enjoyed my experience with him.

The assistant manager, Erica in the Warner Robins, Ga store was splendid! Very polite, professional and oh so patient. She knows the products well and helped me recover my disabled phone

Go see Jennifer. She will get you right. ❤She is passionate about her job and if she doesnt know she goes out her way to find out 👌👏👍

Great service the lady that helped me was very kind and helpful didnt mind all my question store was clean staff professional . Did a second visit on Oct 3 2021 walked in and was greeted right a way by a nice young lady named Deasia M she was a great friendly person who took the stress out of the problem and even though she couldnt find the reason my phone was acting stupid she took time to see if I was eligible for upgrade she did beautifully getting my new phone set up very professional and answered all my question she said no question is stupid .this lady deserves a raise thank you for pleasant visit

I would like to recognize Yolanda and Jennifer for being such outstanding and professional women. Together they made purchasing a new phone almost fun!

Customer Service Rep Yolanda was awesome! Solved my wifes phone problem quickly and effectively.

My experience was great and so was the staff.My issues were resolved and completed within 15 to 20 minutes

Very friendly and professional! A huge thanks to Key who has been very helpful and informative from the beginning, from purchasing the phone, to any questions and concerns I’ve had afterwards. Will definitely keep doing my business with her. Not to mention very clean! I definitely feel very comfortable coming into the store for any reason needed.

My daughter came in there today to get help with making sure everything had transferred over to her new phone. The female representative that helped her acted like she didnt want to help her. Two weeks ago we came in there and had excellent service. Dont know if the rep was just having a bad day or what, but my daughter left with no help at all. She was very disappointed.

I had an excellent experience with Yolanda the sales woman. She was very kind, knowledgable and helpful in assisting me to determine what would be the “best” service plan to meet all my needs!!!!She was very cheerful and funny but she knew everything and how best to meet my needs.

I went to AT and T to upgrade my phone and had the nicest man to help me! He was so patient and explained everything to me including cost! He was very experienced and could answer all my questions. Thank you AT and T for having such knowledgeable people working at your store.

I I am so completely satisfied with the wonderful customer service that I received from Jennifer!Sher was so patient and thorough. Customer service is very important to me, and I greatly appreciate this fine employee. I will continue to be a returning and a satisfied customer!

Came in this afternoon and we had the best sales rep, Arlonzo. Was very patient and knowledgeable and we will definitely be returning! Highly recommend this store and their staff.

They were very friendly and helpful.

Jennifer with AT&T in the WARNER Robins GA store is an incredible asset toNot only the community she has resided most her life but also to the business she representsIt was a pleasure to work with Jennifer

Products are excellent quality, but staff are like used car sales persons holding back key information to sell their merchandise.

In the middle of my call to the store speaking with a female employee (July 5th 2021 9:30am) she told me I needed to come to the store, I said okay, then she just hung up on me? Never mind the fact that I had more questions about my issue. Surprisingly rude.

We came at closing time (It was 7 not 8 like Google listed) and the manager let us come in and get our questions answered. The service was wonderful and the people were kind and helpful. Their day was over and they not only helped us, but others were completing their purchases. Thanks to the manager and assistant manager for an excellent experience. Would recommend this store and it’s staff all day long!

Today was productive. Very nice employee and knew was we wanted.

Alan was very patient, friendly, polite, and very helpful to all questions. We will come back. And ask for him again.

AT&T store always has great service!! Every time I go there with a question or problem they treat me like a valued customer. We picked up a new SE last night and Christina was very helpful. Thanks!

Erica and Denise H were the most helpful. Its hard to find such kind and helpful people these days but these two went above and beyond to do everything to help me with new service. They even stayed an hour after closing time to continue to help. I had my young daughter with me and Erica helped with turning on cartoons for her, shes a life saver! This will be my go to store. Wouldnt want to do business with anyone else. Give these women a raise!!!

We had a great experience at this store thanks to A.J. She was very friendly and knowledgeable. A.J. My phone was out of stock at the store and she got the store manager to get the phone at the other store. That shows what a great team they are. Thanks A.J and your team. I definitely coming back to see A.J next time I visit the store.

Great place to shop for your next cell phone. It’s very clean inside & the folks know what they’re doing. Always helpful & professional. Yeah, I’d recommend AT&T for your cell phone provider.

In and out quickly. Thanks guys and gals

I honestly had one of my best customer service experiences ever at this store. I worked with Keshuna to transfer my service from Verizon to AT&T and she was fantastic! She was patient, friendly and extremely helpful. The rest of the staff and the manager working were all excellent also and made you feel welcome. I 100% recommend this store for any needs you have. I’m really glad I made the switch from Verizon to AT&T based off the service alone. Thank you!

Keep in mind this is an AT&T Store in Georgia. Ms Jennifer was gentle with me on the new phones and set me up and transferred all my data. Now to learn how to operate it and have some fun.

The staff is beyond helpful. We had a ton of business lines to transfer from Verizon and there were a lot of issues but Alan and his managers fixed everything. Stayed friendly and informative. Kudos to all at this store. ❤️

Clean facility & knowledgeable personnel.KEEP UP THE GOOD SERVICE.

Just took my payment talents to AT&T! Big thank you to Ajua Davis, and her management team(Erica Oligario) for getting me taken care this morning! Smooth transactions!

Great customer service offered. I am always greeted when I enter. The staff is very knowledgeable and willing to help in any way they can.

Jennifer did an amazing job. She was very friendly and knowledgeable about phones and service.

The gentleman was professional, courteous, and competent. When we walked up he cleaned the entire area using gloves, and greeted us kindly. He really cared about our safety and our needs as a customer. He knew his job well and made it look easy. I will continue to use AT&T and refer others to the Watson store. F.wimsatt

Wow I love them. I had someone that helped me. She’s really professional and she answered all my questions. They’re the best 😘

Thanks to the store manager, Erica, I was able to avoid a tremendous hassle while getting a replacement phone. Her reasonability & effective problem solving made the process much easier, & her customer service was unmatched!

Manger resolved the issue. Thank you Greg!

Ok overall, very expensive though

I had wonderful customer service from John and Danta. I received a replacement phone and they helped me set it up and gave me tips on how to continue after i got home.Sandy Livingston

Emanuel V made the transition from another phone company and phone type easy and stress free.

I was greeted nicely by AT&T staff today. They were awesome and very friendly. I wish more customer service people in our local area would act like them Verizon folks were horrible🤦🏿‍♂️

Everyone was nice and helpful at the store. Do research before you go in and they can help you the rest of the way.

Had At&t through a apartment setup, worse customer service ive ever had. It was internet I had with them which went out on 2 different occasions and took them 2 weeks to fix the problem. Do not get at&t!

Excellent staff

I was greeted nicely when I walked in and the young lady helped with checking to see if my info was backed up to the my cloud account which it was. Then she said a rep would be with me shortly. It took maybe 2 minutes at most and the sales rep introduced himself to me and asked what kind of phone I was looking for. I told him what I wanted and he explained everything to me and answered all my questions no problem and we went through the new phone and got everything transferred without a hitch. Emanuel is his name by the way. This ATT store is top notch!!!!Thanks so much,Serge de la Bruyere

AJ and Erika were awesome!!! Great customer service. The background music was great too!!

Erica, one of the managers here is very helpful and cares about the customers that come in the store. Asia who is a sales rep is very helpful too! Highly recommend this store and will come back here.

Great business and helpful workers!

The customer service here is spectacular. The employees actually care about whatever problems you may have. Rather it’s a problem with a device, service or your account. If you have AT&T, then this is the store to come to.

Very helpful

Great customer service... very knowledgeable... staff has great initiative... very friendly environment!!!!!

Was in for an upgrade on 2 iPhones and was in and out, sales lady was awesome. Best experience EVER at an AT&T store.👍👍

Fast and very friendly service. The young lady that help me was very quick to solve my problem.

To whom it may concern, Asia at the AT&T store on watson, gave me an amazing customer service experience.I purchased a new phone on August 18th, she transferred all my documents and made sure everything was linkec properly and she made sure my smart watch was linked. Thank you to the Watson branch.

The agent was very courteous very efficient and help me out a great deal and his name is Alan Schwartz I believe it was but I appreciate his taking time and doing what I needed to be done very good salesmanship very good customer service

They are putting in the internet monday

The young man who assisted us was very knowledgeable and patient.

Aronda Thomas made my experience at AT&T today one to remember! Truly Amazing!!!! Aronda Thomas (AT&T technician) did an Outstanding job assisting me with upgrading to the iPhone 11pro! She was so professional and displayed superb customer service! I don’t usually get the best customer service oriented employee when stopping in at the store but today was an exception!! I will be back because of great employees like her! ~Marcus Griffin

Very good

Very Helpful..!

Great Service from Jennifer!!!

Needed to add a line for my nephew and we were fortunate enough to get Michael Smith to help us. He explained everything in detail because my nephew had his own phone. He also explained to my nephew how to get his apple account unlocked.He is a great Associate and if he is up for a promotion he should get it!

Denise was my associate who had helped me with previous purchases. She was extremely knowledgeable about your products and services. Also beat my objections to the $100 worth of add ons. Thanks to her I have a phone that I’ll probably never break or scratch but I’m covered if I do. I’ve been a customer since BellSouth mobility in early 80’s. Always great customer service, coverage and products.Thanks Denise

Terrible Service!!!! Jennifer at this location is rude and unprofessional. My husband and I went to this location after our company was approved for a business account. We only needed to purchase a phone for the company at this time. We had the unfortunate displeasure of meeting with Jennifer who was rude, had a bad attitude and appeared disgruntled from the first moment she spoke to us.She proceeded to tell us she would not place the order because she believed our company was a fraud. We told her our company has been in business for 10 years, we have 3 offices in Georgia and 1 in Hawaii. Since we had already been approved for a business account we called the AT&T Fraud department while we were still in the store just to make sure there were no problems. The Fraud rep asked us to hand the phone to Jennifer and they explained to her that there was no fraud and she could place the order. She continued to deny us service and refused to place the order. We had been in the store for an hour and finally had enough of this nonsense. We drove 45 minutes to the Macon location and placed the order with no problem. I have to say that we had nothing but exemplary service in all other areas. I think Jennifer may require some remedial training in customer service. I would never recommend this location to anyone.

Awesome service! Michael was such a big help with me and my husband today getting all our services set up! Highly recommend!

The Warner Robins store is a joke. There are 2 gentlemen that are very nice and helpful but other than that the other employees including the manager are very short and don’t care about you or any issues. The manager is very rude and doesn’t need to be in customer service. They left things on my bill for almost 2 years and because I went paperless I never paid attention. I printed my bill today and found that they have charged me extra so now they do not want to give me a credit for anything. So corporate on the phone to get things taken care of.

Very Clean, Great Hosts. I would definitely stay there again.

Good staff, but sometimes the wait is long...

Whatever you do, stay away from Allen. He lied to me about not being able to make sure my phone is free of bugs or hacking, just so his job would be easier. He even told me to go to Best Buy to get my phone checked. I went there and the employee told me they don’t even do that, smh. Allen is extremely sorry and should be fired for doing something like that. I’m so disappointed. Ask for Greg, he’s extremely helpful.

Not ideal, I went to pay my bill and apparently typed in the wrong phone number. So I was paying someone elses bill. We got that straight and hopefully it will be better next time.

Denise Honeycutt offers the best customer service. She’s friendly and takes care of your needs in one visit.

Totally incompetent staff. They were “yes” people that couldn’t do $h/t!

It was quick set up for my phone. I have been a customer since before cingular merger with AT&T. Service since Jan 2002. The process has become smoother and faster every single time I have had an upgrade done.

Much better than last time. Went to pay a bill for TV, internet and phone service and dispute charges. Christina got someone on the phone that could assist us. Her Manager was there and also reviewed our paperwork and advised Christina who to call to get it straight. So, glad for that. Last time, the rep said we dont help with that. So ask for Christina or her manager if you need help.

Wouldnt allow me to purchase an iPhone with cash or debit card. Had to buy a cell plan in order to do so. Needless to say I left without purchasing a phone here.

Worst company ever. They will ruin your life. Not just your services. They are literally thieves! No one likes a thief. BEWARE! YOUVE BEEN WARNED.

Had the pleasure of Yolanda helping my Mom get a new phone. She was patient and explained everything to her. Would gladly do business here again.

The manager that was on duty was extremely rude to my family and I when we was in there asking about a replacement phone. She kept referring me to call the number to the insurance and did not want to assist us. She stated that she was off the clock. Horrible attitude. I have been a loyal customer since 1999 and have always had great customer service until this past visit.

Every time I have had to call this store or go in for any issues with my phone the staff is very short tempered, the wait is as normal as expected but then you feel.as if you are being rushed as if the customer service team.has something else they would rather be doing. I would recommend to anyone seeking cell phone providers to shop around before settling with AT&T in Warner Robins Georgia

Great friendly staff. Made everything quick and easy.

!!!!!!!!!!!!!!!!!!!!PUBLIC SERVICE ANNOUNCEMENT!!!!!!!!!!!!!!!!!!!!I am updating this for public awareness on how DirectTV operates as well as MANY OTHER CABLE TV COMPANIES. This is relevant as Direct TV is owned by AT&T. Once I found this out I was disgusted with their ethical practices. DirectTV uses smart TVs to track your data (i.e. what channels you watch and what interfaces that you use with their programs such as DVR, recording and watching shows etc.). When consumers call in to complain about the price increases they will drop the price or either prevent it from going up however, within a VERY SHORT amount of time you will begin to notice interface capabilities disappearing ( only 1 DVR in your whole home will work when there use to be 3-4 that worked, or, your FAVORITE channels that you watch ALL THE TIME will begin to disappear). This is NO COINCIDENCE BECAUSE THEY ARE TRACKING YOUR HABITS AND WHAT YOU DO ON THEIR SYSTEM. Once you call back in to inform them of all of the interface capabilities that youre losing they will tell you, Oh, yes we do have a program that offers this but it is x amount of dollars more expensive per month. So, essentially what theyre saying is since you are unwilling to pay their ridiculous price increases of 20-30% per year that they are going to start taking interface capabilities away/drastically reducing them. It is their way of saying pay our price or suffer the consequences and have less, only we as consumers have the ultimate decision and ability to not purchase their products. Funny how every qtr since Ive left I have gotten a letter saying we miss you we miss you come back come back. If you would have taken the time to listen to your customers concerns and complaints prior to this, then you wouldnt be spending money through a retention department to try to get your customers to come back. This method of business is called a sales/production business orientation (look it up) and has been statistically proven to be horrible for business because it focuses on the firms internal production capabilities and works under the premise that higher sales and more aggressive sales techniques lead to higher profits (which is absolutely wrong). This is absolutely sickening that corporate profits have stooped to this level of ethics and morals. I hold strong that AT&T will divest Direct TV eventually due to low growth and low profits. Just go check out their stocks performance over the past 10 years and you will see that they have drastically under-performed their peers. AT&T needs to reconsider their business mission statement and get away from being sales and production oriented and start leaning toward a market oriented business practice.Updated review 6/1/2020ATT has ruined DirectTV. Just cut my service today., ATT buys direct tv but then you cant even go in to the store locations for service/billing questions for DirectTV. They will tell you that you can pay the bill there but then when you have questions they say oh no sorry they only let us takepayment for this here and youre then forced to call customer service which is zero help and youre lucky if you can even understand who answers. I pay for whole home dvr and have been doing so for years, the past year it stopped working (all rooms except for one room in the house) and I didnt even bother calling customer service about it because they are such a pain to dealwith. Rates have jumped every SINGLE month since Jan 1 2020. 2019 was at 103 per month, 2020 went to 107, then 111 then 117 then 123... not justifiable at all. I wouldnt be surprised if they dissolve direct TV before its over with. I certainly wont be back.December 2019/Jan 2020Not sure where to go for this review. This review is solely for Carlos, an AT&T technician that services Direct TV for technical services in the Warner Robins area. Carlos was very professional and implemented great service practices while in my home. He even offered to clean up the mess from the drywall. I will ask for him from here on out.

Definitely helped me out with my device

Im not impressed with this place, yet not totally unimpressed. The employees here are hit-or-miss. Ive been in at times and have seen 4-6 employees standing around and Ive had to wait 30-45mins and Ive been there and seen no one and my wait times were minimal. There is no method to the madness. All of that being said..coming here is so much better than the nightmare that is having to deal with AT&T online...or over the phone...*screams*. My suggestion- use the app to make an appointment...its still a roll-of -the -dice...but it puts the odds better in your favor.

The experience was rather great buying a prepaid AT&T card for use over next week and weekend. Great service from Yolanda.

Went in to remove a line from my plan so that the phone number could be used for a different plan. I was told that I was unable to pull the phone number off the account without making an entirely new account.Called customer support later that afternoon and had it done within 10 mins.This store is too focused on making a profit than helping their customers that have been with the company for over 15 years. Learn to do your job and help you customers.

Always really helpful and friendly. This place is great! The staff is wonderful!

Very friendly, helpful, courteous young lady name Key had all the answers and got me the best plan for me!

Don’t use at&t if you can go anywhere else do. The customer service is terrible. No one want to help you. they have you setting on a phone to get anything you need help with done. Than the customer care is even worse all they do is hang up on you. I enjoy my bad phone service with Sprint because if i need something they was there to help and they have awesome customer service.

Getting the phones was easy. But they told me I had 30 days to swap phone out if I didnt like it. Well went to do that @ 16 days in. They told me then you have a buyers remorse of 14 days. So if I had known that would of swapped earlier. Now they want to charge me fees to upgrade my phone that isnt working right.Train your sales people better!

Like all big phone companies too expensive with poor customer service

If you have to have cell phone service, this place is as good as any.

Very home feel. Greeted at the door everytime i have visited, even during the most busiest time.

The young lady that helped me did an awesome job of doing so...

Store & personnel were great! But down grade to 4 because they only had expensive case and screen protectors. They werent cute must buy items. 2 things you should buy when you get new phone . I had to go else where to buy

Now that was quick and easy. The salesman walked me through everything. Excellent staff

Thank you Key Robinson for all your help !!!

Walked into the store waiting for a representative to help us, but we never got help. They let two others immediately as they walked into the door. After standing around for longer, we ended up leaving. Won’t be purchasing anything from this store.

This store is ridiculous... doesnt seem like anyone knows whats going on. They have no idea of the deals At&t offers. Someone tells you something then the next one says something else.I was told about the upgrade deal and what I would have to pay to upgrade. I take the time to wipe the phone take the skin off get in there and then after waiting around for one of the many staffs on site, I got told it would be double what I was originally told for the trade in cost. So after I lost all my personal data and skin that cost money and my time I am probably going to switch to Verizon cause this is ridiculous At&t you really need to make sure your employees know whats going on and stop being so much of a joke for a company.5 Months later...Decided to give this store another shot went in because i was told on the phone i could turn my next phone in... get there the guy seemed confused and went in the back and talked the the Store Manager comes out and said we can take it and that a label should have been in the box. I have never seen a box not ship with a label its impossible. I told him that i didnt recieve one and thats why i was here...So then we have to call customer solutions and they claim they emailed me one and i speak with a manager on the phone that says that they sent it and that i will pay late fees for this even though its not my fault.Needless to say i have never left a store so mad that they cant seem to sort anything out and At&t cant seem to figure out how to handle it.I had to get home recall At&t spoke with a higher up manager that is helping actually get this sorted out and taking care of this issue instead of shift blame.Avoid this store its a waste of time.