Chance is the man, set us up with a good deal and helped us fixed our issue with the other phones. Sadly, we stopped by the other store at 2745 Watson blue and all the guy there did was told us to call sprint. He had no desire to help at all

Westing of time....dont go over there ..i first time go over there on Aug 13 .... they setup my account after waiting 3 hours and that day they say some technical error we can not process your order today ...can you come back on next week, then i go over there on Aug 16 ....again 2 hours waiting they say SORRY ....you have to come again ....then i go again on AUG 20 .after 3 hours long waiting ... i surprise they say again SORRY ....then i go on AUG 21 they call to there customer care and after 3 hours setting over there again they say SORRY .... i ask them is there problem from my side, they say No this is technical problem.... you have to come back again ................today it is almost 18 Days, and 4 time i west my total 12 hours them..... but still i cant buy phone from them....................................

Slack customer service. Products & services OVERPRICED.~SI

Service is ok most of the time but I had one employee not fully transfer all my data over to my replacement phone due to her trying to rush to get out on time.

Went in last night to upgrade and was greeted by a nasty and disrespectful sales rep. Looked to maybe be Hispanic. Claimed the phone I wanted wasn’t in stock but once I left, online showed plenty at the location. Guessing he was too worried about rushing me back out the door being close to closing time. He also made a few rude remarks before I made the decision to just deal with online ordering instead. Stick to the Booth location folks! They appreciate your business much more. 0 stars!!

My moment at T mobile was somewhat good but it could be a little better

The representatives are always knowledgeable and helpful. I always travel to this store when I need service.

Awesome experience! Went in for an upgrade and was greeted by everyone. The assistant manager Sam made the process so easy and extremely quick. Definitely will be returning!

I’m ALWAYS welcomed by the staff upon entering the store. Sam is the most knowledgeable salesperson that I’ve experienced as it pertains to phones. Would recommend anybody to visit this location.

I had the pleasure of being helped by Sam. His customer service was SUPERB. I was undecided on which phone that I wanted to purchase but he took his time and explain the features for each one. I am one satisfied customer!!

The Store was short staffed..people had to wait for 45 minutes or more..one Employee was trying to help 4 or 5 people and their chairs are very uncomfortable for people like me with Lower Back problems.

Lost a new customer today when they wouldn’t let me in without a mask. I’ll go somewhere else!

Very good service from ruby thank u

Nobody greeted me or anyone else that walked in after me. A customer in a wheelchair was expected to open the door for himself while the associate helped the next person. Then associate Michelle, who was wearing her mask below her nose (really whats the point of that), took a personal call instead of helping me. When she saw I was annoyed she told the person she had a customer and to text her. Im not happy with this experience and dont recommend anyone wasting their time going to this store.

The service was great.

Busy as usual. Polite and knowledgeable Sales Staff.

Great customer service from Angela

SAM is the most disrespectful and unpleasant person I’ve EVER encountered. On the phone and In store he wasn’t helpful at all, he was extremely rude, disrespectful and unpleasant. I even saw him disrespect the store manager and when I spoke to him on the phone claimed he was the manager ( which was a lie ) and said he won’t let anyone else help me and refused to transfer me to anyone else. I don’t recommend going to this T-Mobile AT ALL for any reason! If I could give 0 stars I would!

Angel really helped my wife get her new Stylo 6. Very helpful and no pressure.

Customer service is bad, not wanting to help with phone problem

I love this t-mobile store! They take their time with me and always fix any problems I have. They also let me know about the great deals that help save me money!! Overall I recommend this place to anyone in the area 🤘🏼

While driving through GA, I had a bit of an emergency when my old galaxy S 5 phone fell in a toilet. I stopped at this location, and I was helped by Angel, a very nice young man. He was very diligent in guiding me through the process of transferring my account and other info to a new phone. This T Mobile is truly a gem among T Mobile stores, and although I dont live near by, I can definitely recommend it.

I visited this store today and was helped by Sid. He was very nice and knowledgeable about all the iPhones and helped me make a great decision on my new phone that I’m very happy with. I was pleased with how quick he got me through the process and out the store! He has awesome customer service!

The crew is awesome, vary service and product knowledgeable. Outstanding service for the many years I have used them.

So the manager helping me didnt really help me. He just updated my phone, which I didnt want to do in the first place, then told me that I had to figure out why the notifications were disappearing on my own. He told me his phone doesnt do that so its not a problem for him. Well this isnt his phone and its a problem for me. Im going to go to a different store and hopefully get the help I need.

Had a great customer service experience. The representatives were friendly and professional.

This place is the WORST and I will never go back here. I walked in and there were 3 employees chatting with one other customer for 10-15 minutes did not bother to help me or ask if I needed anything. They kept conversating as if I wasn’t there. When we called to complain, they said the girl who was supposed to help me was busy with another sale and finishing up but the other two employees weren’t busy at all and didn’t seem bothered enough to come help me find a new phone. So I left and went to the T-mobile on booth rd and they were awesome! Do not go to this one if you want to be ignored.

Fantastic customer service on both of our visits. Although the phones didnt work out, they were polite and extremely patient during the return process. I would definitely go back there in the future. Thanks!

When I walked in, the atmosphere was not welcoming. There was three employees on the floor. One of them I assumed was a manager, who was “too busy” to say hello or anything. I waited to be assisted. There was a woman in a brown “Bebe” spaghetti strapped tank top, who I worked there. That was a turn off. I then heard the manager say to another employee who just came out from out back “That guy needs to be helped.”I was assisted by Chance. I was switching three lines over from Verizon. I could tell by the look in his eye that he was excited for that (I worked for a cell carrier before)... new lines were king. I gotta tell you, I wasn’t impressed with Chance. No personality. Didn’t set up my account the right way and was quick to push me out the door. What was even more ANNOYING was his co-worker wanting to take a Snapchat pic of him and her and he stopped mind transaction to take the picture twice, because the first one did not come out the way she wanted to. He liked the second one because he had a crown in that picture and as he stated, he wears a crown because he is the king.I hope this does not foreshadow how my experience with T-Mobile is going to be. I just know to avoid that store in Warner Robins, even if they do have a king, by the name of Chance, that works there.

Great store, very friendly and respectful management and employees, they always resolve any issues I have, and they go the extra mile to make sure costumers are happy.

Everyone is always on point. Love the new store update they did! Great management!

Sean the store manager was very helpful!

Horrible customer service. They don’t care about customers, they only care about their own conversations. Go to the T-Mobile store by the Booth Road Walmart on Russell! The staff there are amazing!

Very pleased. Took the time to find the problem. Hopefully its corrected.

The greeters where just wonderful..and know their job!

Attended by Kurt. He did a fine job, sold me a new iPhone.

The African American, 5 ft 8 ish dude there has supposedly been trained specifically to blow people off instead of helping them with their phone issues. I guess no commission on solving issues means no motivation to help.

This T-Mobile was great!! Thanks Angel for the help. The one off Russell Pwky. is pitiful.

Sid our sales person was very helpful and friendly, great service

The Warner Robins store on Watson Boulevard is excellent very knowledgeable and friendly staff

Chance S he was just wonderful good job

Every time i go into this store they mess something up on my account... i have spent countless hours on the phone with customer service fixing what these incompetant associates screw up every time i go here... it is well worth my time and money to drive to macon to get what i need from tmobile so i dont have to deal with the WR store... they either need to fire every single one of the associates there or just shut down the store and save the tmobile customers the headache of dealing with their sorry behinds..

This store has the worst customer service I have ever seen. I would rather drive to Macon than deal with them. I called twice to speak to a manager about there customer service and they put me on hold and never came back to the phone.

I love this place!!! Its my all-the-time, anytime get-it-done, one stop shop!!😃😍😁

Always get great service and reps are awaome

They will sell you a garbage phone, and when it has a manufacturer defect, they will leave you on your own. Dont waste your time and money

Not the fastest, but Ive never had what I would call a bad visit. The staff are generally friendly.

Horrible service and extremely slow. Im supposed to have an LG Tablet that was a warranty exchange and havent gotten it back now in over two months.

Only decent coverage in area

Very very slow service

Excellent