Manager was 1st class friendly. She helped me fix my (user error) problems with my phone. I have been into A LOT of Cricket stores & her Customer Service blew ALL others out of the water. Unfortunately I dont live here & was proudly here to visit my daughter at college. But when I am in the area & need help, hopefully she is working because I dont want anybody elses help but hers. She actually knew what she was doing (& in my past experience in all other stores in the Des Moines area), they were clearly only there for a paycheck! I didnt get her name & only assuming she was/is the manager but she did have her daughter & 2mo old puppy in there with her. Sorry for the rambling but I only give credit where Credit Is due!! Thank YOU! (I was in the store on the evening of 8/25)

Love this store I go in here when Karen is there and she helps out a lot

Cricket customer for almost 10 years, and have been living here for 5 years. Every single time I ever had to go to the store Ive had issues. Either there is a long wait, or they had to leave to get change, or are just flat out closed when theyre supposed to be open.

Most of the time my experience is good here but today I pull in behind the worker to the store remind you its after 10AM and the store is supposed to be open at 10. She goes inside locks the door behind her and by 10:40am she still hadnt unlocked the door or turned the lights on. So after waiting for pretty much a half hour I left not a very happy camper right now.....

Edward the store manager is amazing. My 2 year old daughter was with me and fussy. Edward helped entertain her. He is very knowledgeable and goes above and beyond every time Ive been in. Im so glad Delphina is back, shes also great!

Super cool staff. The guy gave me a great deal also.

I have my cell through Cricket. Im happy with it

Really helpful staff

Could not figure how to flash my phone still do not have it flashed thinking about changing companies for cell phones not happy with them they are the olny cricket in town sucks

Customer friendly and very patient

Very nice and helpful

Friendly and helpful staff

Terrible customer service

Not that smartest workers