I bought my car here in January 2020 and have only had good experiences with the service department. I think it helps having had the pre-owned warranty on the car—I’m not sure how the experience would be if I didn’t buy my car there. Kamel and the other guys there are great. I haven’t felt pressured to pay for unnecessary services, but my car hasn’t needed much work, thankfully.

This service department overcharges, even relative to the marked-up prices that can generally be found at dealership service departments. I was quoted about $1200 for new brakes on my Camry (for the uninitiated, 4 sets of OEM pads and rotors can be ordered retail for about $450, and brake replacement is routine maintenance that represents no more than 2 hours of labor, 3 at most).However, this is not as egregious as the fact that they tried to throw in another $1000 of unnecessary work. Either they are incompetent at diagnosing the issue and are simply trying to throw parts at the problem at the customers expense, or they are unscrupulous and are trying to take advantage in order to turn a greater profit. I would recommend going elsewhere for service.

Upcharged me for my front and rear pads and rotors replaced. Costed me $1200 to replace them on my 2015 camry. Even worst, they took 3 hours to actually finish the job.I shouldve just brought the parts and replaced them myself.

Great service. I went in for a complimentary first 5000 mile maintenance. I was helped by Paul. He was professional and explained the service and costs clearly.

I always bring our car and our daughter’s to Toyota of Watertown. Daniel Truong is the person to talk to if you have any issue. He is very professional, clear in explaining everything, very dedicated to his job. Excellent service.Would recommend anyone who has issues with their cars to come and talk to Daniel Truong.

Over the past couple years, I have been consistently amazed by Pleasant Car Cares honesty, quality, and outstanding customer service!

I brought my Scion TC here for an oil change and car detail. They did an amazing job! They are so kind and very informative. Victor Le, one of the service consultants really made me feel well taken care of. I will definitely be returning in the future. I recommend all my friends and family to come here now.

I brought my car in for service and was assisted by a gentleman named Victor Le. He was very knowledgeable in service in maintenance. He was able to explain to me in details about the services that were needed and recommended what was best for me to do at a cost-efficient rate. I am truly satisfied with his recommendation and have not have any issues with my car going forward. I highly recommend this place! Great service and staff!

Great service and reasonable prices. The service team does a great job.

Always have a good experience here. Sometimes the wait is long but they offer a shuttle if you live close

I came here a few months ago to get my car detailed and to replace a set of keys. My car felt brand new again when I picked it up. The dealership is clean, comfortable and everyone was friendly. I worked with Victor Le who made sure the experience was as easy as possible. He also made sure I knew what was going on and even delivered my car ahead of schedule! I would definitely go back again.

I went to the service today for the first time and I dealt with Victor Le. I have to say that I had a great experience from start to finish. He was professional, on time and properly explained everything as I would expect. I am happy to deal with him moving forward and bringing in all my cars for service.

I brought my car in here for some maintenance because some warning lights have been going on and off. Our service consultant Victor was super helpful. He was very knowledgeable and provided amazing service for me and my wife. Highly recommend going here for the best service.

My wife had a great experience at this service center. The service provided was really good and she felt comfortable conversing with Victor Le. He was able to explain everything easily and made sure they did a great job. Thanks and good job.

Paul at the service dept .great guy. Goes above an beyond to help you out

Any time a i need any service at my sienna Van or Toyota Camry i call Victor Le and he cheerfully greet me and ask questions and make recommendations.Mr Le is Great with customer and always smile .In Watertown Toyota everyone is doing a wonderful Especially the service Departmentkeep it that way Guys so we can keep coming back

Great dealership. People there are great! I was helped by a gentlemen named Victor who was exceptionally helpful. Overall great experience.

Couldnt have asked for a better experience. I had the pleasure of dealing with Victor Le. He was super helpful and got me a fair price. Definitely recommend.

Slower than usually

Service department was awesome! Working with Victor Le is a huge plus because he is very knowledgeable and does his best to accommodate for your vehicles needs. Ask for Victor!

Had a great experience working with Victor. A lot of complicated issues, but he was very diligent and did his best to make things work for my nephews car. Thanks again!

The service department is amazing, I needed brakes on my vehicle and met with Victor Le for the service and everything got done efficiently and the brakes could not be performing better. Will definitely be coming back to Victor for any more of my vehicles repairs and maintenance.

Victor helped me when I brought my car in for service. He was very helpful and patient and I left very satisfied. Definitely recommend for anyone that needs service done on their car.

Ive been using Toyota of Watertown since about 2009. They have always been very honest and very helpful in making decisions about repairs that are needed. I highly recommend them, especially my go to service advisor, Victor Le!!!

I was here a few months ago and met with Victor. He handled my car service professionally and offered an overall positive experience. I plan to return here the next time my car needs service.

If you need any service or repairs done on your Toyota vehicle, you MUST ask for Victor Le and he will take care of you 100%. I own two Toyota vehicles and I only go to Victor at Toyota Watertown because I genuinely feel like I am cared for and that they have my best interest in hand.

Victor Le was a great advisor. I always have my car serviced with him.

I would never go anywhere else. This is a place you can truly trust!

Ive been using Toyota of Watertown since about 2009. They have always been very honest and very helpful in making decisions about repairs that are needed. I highly recommend them, especially my go to service advisor, Victor Le!!!

I brought in my Toyota Rav4 for some routine maintenance. I had a great experience with Victor Le. He is knowledgeable and very willing to work with you. Thanks Toyota of Watertown and Victor!

Amazing service and response time. Victor has been really very helpful and I always ask for him for any small trouble

Service Department visited. Very clean, well appointed waiting room. Staff are efficient but still friendly and informative. Only reasons not 5:starsis the repair costs. Significantly higher than we expected, but was needed.

I had a service done and spoke with Victor Le. He was incredibly knowledgeable, helpful, and made sure my car was well taken care of.

Serviced my old beater 1995 Toyota, Victor Le did a great job. Runs like 2021 now.

I had my car recently serviced at Toyota of Watertown and couldn’t be happier. Victor Le was a pleasure to work with. I’m so thankful for this dealership!

Victor Le was very knowledgeable and nice. The service was done very quickly!

Daniel Truong was nice and easy to work with

I service all of my vehicles with Victor Le at Toyota Watertown. Always quick, easy, and pleasant to deal with.

Great service as always! Friendly staff. I appreciate the coffee while waiting.

Great Service, Thanks Kamal and Mehdi... a very dedicated team of people who go above and beyond to make sure customers are well taken care of.

This 5 star rating is really for the stellar service I received from my new service advisor, Kamel K. I had to bring my car back for the 3rd time and was frustrated with my experience to date and Kamel expertly and kindly acknowledged my frustration and how Toyota Service could have done better. What is remarkable is poor Kamel inherited this problem from 2 other service advisors but he never wavered from his focus on me, the customer. He assured me he would take care of the problem and as promised, he called me when he said he would and my car was taken care of finally. I was pretty convinced I wasn’t going to come back to Toyota Service Watertown but because of Kamel, I would recommend to others. Thank you, Kamel!

I love this Toyota of Watertown. Kameel Is the best representative and I always ask for him for any small trouble

Good service, litter long waiting for oil change, very nice people to deal with

Great Service.

Horrible customer service, especially when coming in to do maintenance you were just left in the air.

Great service

Great service