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Marshall Auto Body
22300 W Bluemound Rd, Waukesha, WI 53186, United States
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Marshall Auto Body
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Bo
Review №1

The good folks at Marshall Auto Body are all pros! I brought my Tesla in for for some trim replacement and I was very impressed with their knowledge, expertise, and fair pricing when working with my Model S Plaid.Have no fear—this company is Tesla certified and the real deal!As Ah-node says, Ill be bock! :)

Wi
Review №2

It’s an all around, complete, and helpful body shop. They do excellent work. And they are also time efficient on repairing your vehicle. They are consistent in helping with details. The customer service is great. They engage with you in all details of the repair process and the overall quality of the repair work done on my car was complete and careful. To be honest I could not have been more satisfied.

Al
Review №3

I had my SUV towed to Marshal Auto Body after a collision with a deer. They were excellent with working with my insurance company and keeping me informed on repair progress. Also very helpful with getting us a loaner. When we picked up our SUV it looked like the day we bought it. The SUV was immaculate. The repair was so excellent you wouldn’t know the SUV had hit a deer. The tires and rims had been cleaned and shined up. The interior of the SUV was cleaned.The windows were cleaned inside and outside. The paint job on the body repair matched perfectly and was beautiful. The box of chocolate chip cookies in the car was just a perfect touch!I would highly recommend Marshal Auto Body for their excellent work and attention to details!

M
Review №4

Arrogant and impatient… doesn’t have basic courtesy to talk to a client. Just because they’re booked out two months, one doesn’t talk rudely with client. I definitely urge to go somewhere else.

Ka
Review №5

Super friendly and helpful staff that are very attentive from beginning to end. Did thorough job with checklist sheet and left my car in clean condition. Did awesome job on repairs with fair pricing. Over and beyond what I was expecting, thank you! Definitely recommend!

na
Review №6

I went to them after being involved in a fender bender thAt was not my fault. They were outstanding to work with and always kept me in the loop with how my repairs were coming. I highly recommend Marshall Auto Body to anyone whose looking for convenience and outstanding customer service. 2 thumbs up way up

Ka
Review №7

After my bumper fell off on 94 right before the holidays, the whole team at Marshall Auto Body was a breath of fresh air during a very stressful time. They were courteous and professional, offering multiple solutions to go about repairing or replacing my bumper. After mentioning that it was not exactly in the budget at the moment to do a complete replacement, one of their guys presented a way to reattach my bumper at no cost to me. I had never experienced such kindness and goodwill from a body shop before that day. Do not hesitate to trust this team with your business - they will not disappoint.

Se
Review №8

Extremely great work! Someone hit my car in my parking lot. Went here based on other reviews, and they delivered!Ryan was super helpful and kind. So was all of the other staff too. They delivered as promised, which was to repaint my door and a fender. No streaks/drips/imperfections. It looks so beautiful! Highly recommend! 10/10!

Ag
Review №9

Marshall Auto Body was recommended to me so I called to get an estimate on replacing the hinge pins and bushings on my drivers side door (door was sagging). They said they couldnt even give me an estimate until I brought the truck in, which they could not do until the next day. So, I brought it in and they took pictures, promised me an estimate by the end of the day (now day 2). I didnt hear from them all day. Finally the next day they emailed me and told me they had the wrong VIN (even though they had taken a picture of it). I emailed them the correct VIN immediately and still did not get an estimate back. Finally I emailed again asking for an estimate they replied that they would get it to me by the end of THAT day. At that point I gave up and called Mander Collision and Glass across town. They gave me an estimate over the phone, I scheduled an appointment for a few days later, and they fixed my door. At this point my door is fixed and I am still waiting for the original estimate from Marshall Auto Body. Moral of the story-- if you want to send emails back and forth chasing an estimate, go to Marshall. If you want to get your car fixed, go somewhere else.

Ri
Review №10

The work was excellent; they suggested some economical extra touches. I received compliments from a neighbor who saw the car before I dropped it off. Nice people, well organized, and they gave me a loaner for about half the time. I almost forgot - they replaced the dead battery in the fob, which they noticed and offered to take care of. I dont think they charged me or my insurance company. Kudos!

St
Review №11

About a year ago my mom accidentally backed into the rear passenger door on my Jetta. I asked my mechanic at Nelsons automotive in Pewaukee for a recommendation. They recommended Marshall Auto body as many of their other customers needing body work had good experiences there. I brought my car in and in a few days they had the car looking like new. At first glance everything looked perfect. A couple weeks later I went through a drive-thru car wash and water was pouring in through the top of that door when the high pressure sprayers went by. I looked at the door when I got home and after comparing that door and the door on the opposite side, it was clear that something needed adjustment. Well we had our 3rd child and life was busy enough that I failed to bring it to their attention sooner. Last weekend when I was at a gas station I noticed that my rear passenger window wasnt rolling back up. The window was off the track and I had to manually slide it up and then attempt to roll the window up. I imagined that the reason this happened was due to the same reason the door seal was sticking out a little. I dreaded the potential confrontation of having to take something back a year after it had been done not knowing how willing someone might be to address the issue since I waited so long. When I called Marshall, I had a pleasant conversation with the woman who answered the phone, and she set up an appointment for the following week to bring it in and looked at. Today I dropped the car off and used their free loaner car to go to work. By 3:00 p.m. I got a call saying the car was ready. I took the loner car back to them and they handed me my keys. I asked what Ill need to be done, she explained the things that had to be fixed, and theres no mention of payment. When I got in the car they had even gathered my things into plastic bags and completely cleaned the interior! What an amazing service experience! You have an awesome team, true integrity, and a commitment to a quality standard that sets the example to be followed. I will forever give you my business I and will recommend you to everyone else. Thanks so much, you absolutely made 2020 better! Not something thats easy to do at all 😉

Za
Review №12

Thank you Jestin and Marshall Auto Body! From the time I got the estimate to the work being completed, I was informed and explained everything. Our car was returned beyond our expectations. The consistent updates and transparency was very refreshing and appreciated. I hope to not have to bring our cars in to fix damage, but if I do, this will be where I go.

La
Review №13

These guys get it. Used them multiple times and would not consider going anywhere else for body work on my car(s).

Ke
Review №14

I used Marshall Auto Body after having a small accident with one of our company vehicles. The team there was amazing. I had a pretty big scratch on my personal truck that I finally wanted to get fixed so I made an appointment with them. Ryan and the team did an amazing job at a very fair price. I could not have been happier with the job Marshall did for me. They went above and beyond.

Jo
Review №15

Professional and supportive staff. . Work done was impeccable! I would recommend.

Ry
Review №16

Great experience from start to finish.

j
Review №17

Before, and After... When I was dumb enough to use the wrong side of a sponge and some good muscle to clean off my winter rack-boot grime, I managed to deeply scour and scratch the fiberglass roof panel of my 2018 Model S. Tragic!Tesla Service told me to call Ryan at Marshall. Marshall had me in first thing in the morning, with no appointment, buffed & polished the damaged part to BRAND NEW, had me out before I could finish me coffee... and saved me thousands of dollars on a very expensive roof panel replacement.A painless (and paintless) experience! Kudos to Ryan Martin and the team at Marshall Thank you for changing my weekend for the better and giving me my brand new Tesla back!

je
Review №18

They did an excellent job and very professionally handled. Ive used them before and been very pleased as well. Excellent work and I would use them again! Highly recommend!

Ta
Review №19

These guys rock. Very timely and communicative. Appreciated the constant updates on my vehicle repair and how well they worked with my insurance company to make the process as painless as possible. My vehicle looks as good as new. Shoutout to Jestin for his excellent work and service.

Ni
Review №20

Was looking for a new resource for autobody work after being disappointed with Mander Collision on 3 successive occasions. (had a positive experience the 1st time there many years ago so kept trying again) Marshall had good reviews so I instructed my daughter to take her Acura MDX there for some minor trim repair.Cant express how appreciative we are with Marshalls service and value.They treated my daughter very well. Ordered necessary parts (just some replacement bumper trim pieces) after her first drop-in visit and once parts came in, they completed the repair in less than a day on the scheduled appointment day. Marshalls cost came in less than Mander as well.In contrast, with Mander she took the car in for an estimate. Made an appointment for repair which was a month out, and then a month later on the day she dropped the car off for the appointment Mander said they would need it all week because they have to order parts. (same scenario as the prior 2 times we took her Acura to Mander for minor body work) (door ding at Sendiks from another car door in the wind, and shopping cart to the bumper at Total Wine) Each time we had to take it in for initial estimate, then make an appointment for 3 to 4 weeks out from there, then the day of the appointment leave the car for an entire week (requiring a rental car which was paid for by the other guys insurance both times)This recent repair Manders cost was higher than Marshalls not to mention the cost of not having her car all week waiting for Mander to order the parts they could have ordered during the month waiting for the scheduled appointment date.Marshall is top notch.NikNew Berlin

Mi
Review №21

I had some minor scuffs on the hood of my new car that I was having trouble getting out on my own. They offered to take care of it at no charge. I stopped by and Aaron took care of it in a matter of minutes. They are very friendly and professional. Service like this is how you win me over as a loyal customer.

Li
Review №22

We recently had our vehicle repaired after someone opened their car door into ours. The process was fairly simple and the work was completed quickly and looks great! Would definitely recommend their services.-Brad & Lisa Priebe

Er
Review №23

This is the primary place I go for auto repairs for a good reason. The staff are always incredibly helpful (one of them - Elaine was her name, I think - even was able to help with a minor passenger scrape with my 2013 CRV when they were technically closed) and the work they do is second to none.

Ke
Review №24

I took my vehicle into Marshall Auto because it began making a clunky noise and had no idea where it was coming from. Ryan and his team helped me right away and everyone was extremely friendly! They fixed the issue in a real hurry and my car is driving great! I am very happy I took it here. Thank you!

Cl
Review №25

It was all super smooth. It was my first time doing an insurance claim and I thought it was supposed to be a hassle, but Marshalls working with my insurance proved otherwise!

Pa
Review №26

Tesla Model 3 repair... Ryan and team were great, quick response for repair estimate and coordination with my insurance company. Had several minor body work issues.. all done very well.. Car cleaned and charged for me at pickup.. would highly reco this team and trust with your car...hopefully won’t need them again, but know where I’m going if I do.. thanks Ryan!!

Ai
Review №27

Marshall’s Auto Body is ridiculously overpriced. If it’s under $5000 they will over price not to get the job, but if over, they name drop teslas and exotic cars so you go with them. To top it all off their communication is pathetic and unprofessional. Bring your business to a bodyshop that appreciates your business.

Ja
Review №28

What a nightmare this body shop was. I was quoted $1000.00 to repair a 4 scuff on my drivers side rear quarter panel. They did not keep in touch with me of the progress like Marshalls originally promised. My car was delivered to me two different colors. As soon as the car rolled off the flat bed I called Marshalls, told them what was wrong and body shop says the OWNER looked over the car himself and did not see any issues with it before it left. I sent a email to the owner and days later he finally contacts me and states that he would like to come down to my work in person to look at the car again. He did, and he did not admit fault to any of it and said I really do not see any problems He tried blaming the color difference on the way the sunlight was hitting the car.In the pictures below you will notice the initial estimate of 16k. After all said and done the $1000.00 repair turned into TWENTY EIGHT THOUSAND DOLLARS worth of damage that was caused ALL by Marshalls. After I washed the car, the real imperfections showed. It looked as if they handed a buffer to some kid and said go to town. Clear on half of the car was burnt wherever there was an edge. Multiple runs in the clear. Even in places that should of never been cleared. Masking tape residue left on parts and instead of wiping it clean first, they cleared right over dirty surfaces locking in all the imperfections. Broken clips everywhere. It has taken over 6 months to repair Marshalls shady work. I feel terrible for the woman or man that doesnt know anything about cars and leaves Marshalls like they did a great job chances are behind panels there will be broken clips and things glued back together. Based on my experience it is one of the worst body shops I have personally ever worked with. Knowing what I know now, I would not let that body shop paint the underside of my lawnmower.

Jo
Review №29

Erin and the entire team were awesome. They made the repair process easy and convenient. They followed up and handled the repair process with excellence and skill. The body repair work on my Tesla looks great. Highly recommended! Thank you guys.

Br
Review №30

Yet again Ryan and the entire staff at Marshall Auto Body have outdone themselves. The passenger side of my vehicle was damaged in a parking lot. I knew right away where I would take my car to have it repaired. The staff did a great job of communicating the repair process and had the job done in just a few days. They also made the rental car process a breeze. Upon pick-up there was absolutely no evidence of the damage and my car was sparkling clean! They even took the time during detailing to get a stubborn stain out of seat. That’s going above and beyond! I highly recommend Marshall Auto Body for any and all auto body repair. Thank you Ryan and everybody at Marshall for taking care of my car!

Ty
Review №31

Great friendly service throughout our visit. Thank you

Ma
Review №32

Went in to get in to get an estimate on my 2020 f250. They would not even take an estimate with out me wearing a mask. I said no thanks and walked out.Honestly, I never give a 1 star review. So 2 is my lowest.As a business owner myself I would be very upset knowing you just took a 10000 dollar repair to another company over a mask and are not going to get recommended.

L
Review №33

Thank you for doing such a wonderful job on my car.

Au
Review №34

Thank you to the team at Marshalls for taking care of my F150 when I had my bedside of my Pearl White truck taken out. To color match Pearl white is extremely difficult to do. They have the quality, professionalism and expertise to make your vehicle like it never even happened.

Jo
Review №35

Finding the level of quality service today that Marshalls provides is unparalleled. From the moment I requested an estimate with Jestin and picked up my car from Austin, I was not only treated like their most important customer but also kept up to date on the entire repair and had all of my concerns addressed. Their repair tracker and delivery camera ensured a smooth process. I informed Marshall early on that I was quite strict and my BMW was going to need some custom painted parts as well as a small repair with everything being 100% factory looking original.... boy did they deliver.Marshall auto bodys approach for a successful business is hard to replicate. I commend the entire team and staff for stepping up and ensuring I received my precious vehicle back better than I dropped it off. (Including a check engine light reset & proper vacuum).Dont think twice.. these are the guys to trust, either dropping off your daily driver or modern classic. They have earned any and all of my future business. Thanks. - John

CM
Review №36

Excellent service and communication during the entire process

Ru
Review №37

I’ve used Marshall in the past with my daughter’s ACURA. This time,Ryan kicked off the process well & met my deadline to bring my ACURA RDX out of town.Also, not only did the auto-body specialists perform the fender repair well...but, they repaired my body-side molding which was not apart of the damage. They went above and beyond....that’s why the 5 Stars. I highly recommend these guys based on the quality job they performed.RJ Z

Ki
Review №38

The staff was wonderful to deal with - professional and knowledgeable. They took care of my insurance and rental car saving me time and hassle. They are a preferred business with my insurance carrier and I can see why!

Jo
Review №39

I had an excellent experience with Marshall Auto Body. Everyone I dealt with was professional and courteous. They explained the process from start to finish, and kept me updated along the way. I would recommend Marshall to anyone who needs work done on their car.

Le
Review №40

My Tesla Model 3 had some damage on the trunk lid after the garage door was accidentally activated and came down on it. Ryan and his team did a great job on the repair, and the new lid color was matched perfectly with the rest of the car. They also touched up a small scratch on my door at no extra charge.I was very pleased with the way they kept me informed of the progress of the repairs by a combination of phone messages, and a text-accessible listing of the parts that had been ordered and when they were received.When I arrived to pick up my vehicle, I was pleasantly surprised to see that they had fully charged the battery pack for my trip home, and there was a box of chocolate chip cookies on the front seat!A big thank-you to Marshall Auto Body for excellent customer service!

Je
Review №41

Great business, did a wonderful job on my vehicle after the car accident, would Recommend to family and friends. Everything went smooth kept in contact with me step by step . Thank you for your professionalism and hardwork .really appreciated.

Me
Review №42

Very nice job on my car, so grateful for the work. Quick in and out for appointments, drop off, and pick up. Emails or calls when repairs are needed or your vehicle is completed. Thanks so much!

Ch
Review №43

I stopped by to have them look at my bumper trim which became dislodged after hitting tire remnant. They pulled it inside and fixed it no charge. All people I interfaced were extremely pleasant and helpful. It is this kind of service that will make me come back again.

Cy
Review №44

We have used Marshall Auto Body in the past and were impressed with their attention to detail. We will continue to use Marshall Auto Body.

Ga
Review №45

Excellent customer service. Smooth and easy payment and pickup. Was under the estimate for repair because they found they only needed to replace the housing of the mirror. They could have easily replaced the entire module and charged me full price. Nice to find an honest company with great employees. If I need auto body work in the future I will be back.

Ra
Review №46

I was having issues with my trailer and I googled body shop in the Waukesha area. I needed an emergency repair done so I could get back on the road and the guys at Marshal Auto body squeezed me in. They were very polite and helped me get back on the road without having my trailer roof fly off. I can’t thank them enough.

Ma
Review №47

This is the best place! The entire staff is very courteous and helpful to my eldery mother who recently had her car repaired there. I cant say enough about how great everyone was to work with. Tim was our initial contact and provided exceptional advice and knowledge to us about the process from start to finish. My mother was able to pick-up and drop off the rental at your facility. Being open until 6:00PM was very convenient. Overall, great service, pleasant experience. Very good with all the work and working with vendors and insurance company to resolve all of my mothers issues. Thank you Marshalls.

Da
Review №48

Ive had to use Marshall Auto Body 3 times in the past couple years. Only one of them was my fault..... :) Anyway, they are absolutely a breeze to work with, very friendly, provide professional service, and have outstanding attention to detail. They worked seamlessly with my insurance company to provide the quickest possible service. They even provided a loaner car at no cost. I would recommend them to anyone in need of auto body repair. I will not go anywhere else!9/20/21 - Well I had to go get my car fixed again lol. Hit and run this time in a parking lot...... Just like in years past, they were fantastic to work with. They handled everything, communicated well and did an awesome job. They even helped with a tire issue I had free of charge. Just like last review, I will not go anywhere else!

St
Review №49

Everyone was wonderful and the entire experience was simple, easy, and a delight. You kept my out of pocket costs low and kept the Insurance company from totaling the car. I cant thank you enough! You guys are the best. Ill be telling everyone that is looking for repair work to see you first. Tim was the best. He held fast to his estimate and kept me in the loop so I could stay on the insurance company. It was right before Christmas, and I was worried that the repair costs would cut into our budget. I couldnt afford to have the car totaled. and I couldnt afford a new car. They worked with me and my insurance company to keep the out of pocket costs down and saved my car and Christmas. Thanks!

Ri
Review №50

EVERYONE at Marshall Auto Body goes out of their way to help make the experience pleasant. Each and every time I have brought one of my cars there they far exceed my expectations. I have been using them for 25 years now and would not consider any other auto body shop regardless of price. Outstanding service and quality are truly priceless.Outstanding would be a better quality moniker for them.

Ni
Review №51

Wouldnt go anywhere else. Have used them multiple times over the past 10 or so years. Everything from collision repair to some minor customization on my Corvettes. Top notch, very professional and great Cookies!!Keep up the great work!!!

Ri
Review №52

I backed up into a car in a parking lot. One body shop said cost would be $775 to re-adjust body panel with clips and touch up paint. I pointed out that there were only a few scratches. So I went to Marshall for a second opinion. The lady slapped the body panel with the heel of her hand and it popped back into place! I was stunned! Then she said that if I’d wait a few minutes she’d have someone buff out the scratches. After 10 minutes she called me out and it was perfect! As if nothing happened! I asked what I owed her. Nothing she said with a smile. I plan to go back Marshall for any body repair in the future. Thanks Marshall Auto Body!

Br
Review №53

Ive had two vehicles taken into Marshall Auto for accident repair over the last several years, and both times left fully satisfied. I am a very particular person about quality, fit and finish, and have been into cars since I was little. Both vehicles left without a trace of the accidents they were in.They communicate very well, and took plenty of time with my many questions.Great company to work with, and I would recommend them highly.

Sc
Review №54

Ive been to Marshalls a few times over the years with our cars. They are always professional, detailed and the work is top notch. Great company!

Mi
Review №55

Took my dodge hellcat wheel there to be repaired from rubbing it against the rail in the carwash. 10 inch scratch and a gouge out of the rim. Perfect repair as their reputation continues to be impeccable. 100% trust as always. Completed repair faster than I expected. Thanks Marshall.

An
Review №56

Amazing job, met all of my expectations.

Me
Review №57

Tim and Vince were great! Both were kind, patient, accommodating and very easy to work with. The entire staff did a great job! My car was delivered ahead of schedule and all went smoothly with processing the claim through the insurance company. Thank you Marshall Auto Body for reliable and top-notch service!

Sh
Review №58

Excellent service. My car looks new. Everyone is very helpful. Great customer service

ja
Review №59

Marshall team did a very good job with my Tesla. Amazing customer experience - Ryan helped and kept me posted all through the repair.

Jo
Review №60

We have had the unfortunate need to have several family vehicles repaired at Marshalls. We have always found the staff to be very helpful and professional. They worked with my insurance carrier and gave me other option to help keep costs to a minimum. When we picked up our car it had been washed and looked cleaner than we left it. We even found fresh cookies on the front seat!

Ji
Review №61

Tim took great care of me. My 1998 F-150 went in for a new bumper and I got a few other things fixed while it was in. Im very pleased with the work that was done. Tim stayed on budget to get a few other projects done while the truck was in. Excellent job! Id recommend friends & family to Marshall Auto Body. Keep up the great work!

Am
Review №62

Took great care of our vehicle and communicated often regarding the repair. After pick-up a tire pressure sensor light went on. I took it back (on a Saturday). They brought in a specialist (yes, on a Saturday) and had it ready for me that same day. Upon pick-up I had my 5 year old and 11 month old. Ryan helped me with the kids while I strapped in carseats. It has been an easy and seamless process.

Ja
Review №63

Easy process from estimate to finished vehicle. Great communication from the knowledgeable staff. Very happy with their repairs.

Jo
Review №64

This place is amazing. My brothers car was in a minor front-end collision. We took it in after-hours, and it was done by five the next afternoon. The staff go out of their way to make you feel at ease and do ANYTHING to help they can. The side panel on my moms Acadia (the car we drove there to pick up) was popped out from when she backed into the garage a week before, and when we showed it to Vince, he used a screwdriver and FIXED HER CAR FOR FREE right there in the showroom! Thats probably the best customer service you can give. There were also cookies in my brothers car when we picked it up. So there. They win. Drive as far as you can to go to Marshalls. Its worth it.

An
Review №65

Took my car (TESLA) for repair of scratches noticed during delivery. The repairs took two days, as I was advised a whole trunk needed to be repainted to fix 3 less then one inch long base-layer deep scratches. The car was repaired in two days as promised, although I had to call twice to get the time when the car could be picked up. The job looks well done.

Da
Review №66

We had a significant front end collision on our 2013 Hyundai Azera. Had it towed to Marshalls and was promptly taken care of by their professional and friendly staff. Vince handled the entire process, keeping us informed throughout. They gave us a car to use while ours was in the shop. Many parts had to be ordered, but our car was returned to us in a timely fashion. I was so pleased that the car never even looked like it was involved in an accident! Thank you Marshall Auto Body!

An
Review №67

Someone hit my car in a parking lot (for the second time, and the first repair took THREE days longer than I was originally told). Ive heard fantastic things about Marshall Auto Body, so I called them the next day. All the information I was given was spot on, from the quote to the time of the repair. Everyone at Marshall was amazing and Ill never use another body shop.

Ad
Review №68

Thorough, professional, and typically perfectly on time. These folks are the quintessential auto body shop that others should model themselves after. Where others cut corners, Marshall does it right. I happen to know that Acura trusts them with all of their damaged cars as well. Tim and Aaron are fantastic.

sl
Review №69

Chris along with Marshalls top notch mechanics and technicians took great care of my Nissan Altima. You cant even tell that she was hit. This is the 2nd time repairs have been completed on a vehicle that I own and I could not be more content with their continued professionalism and great service. They are fast, they are good and they are empathetic and very personable. I highly recommend Marshalls Auto Body and only wish that they could do to the human body what they do to an auto body. :)

Ci
Review №70

We always go to Marshall Auto Body. They recently helped me out with a small problem (but I was still shaking from it) and fixed it on the spot. Some lady backed into me at Best Buy, got out of her car and said both of our cars looked fine and said “sorry about that” and took off. Always ask for the other person’s information and call the police right away! After she left and I examined my car more closely, I realized there was damage. Even though I wrote down her license plate number as she was leaving and a description of her car, when I went to the Town of Brookfield Police Department, they told me they couldn’t tell me who she was.I went to Marshall Auto Body and they pulled the car in, did something to the bumper to fix the problem and touched up the little ding in the paint. They didn’t have to do that and I doubt any other place would have done that—all at no charge. Thank you, Eric and team, for helping me on the spot. Everyone is SO NICE there. I would give them ten stars if I could!

Pe
Review №71

Really fantastic customer service! They came highly recommended from a friend and were also approved by State Farm. Work was done quickly and my car now looks beautiful.

Jo
Review №72

What a wonderful staff! Chris was so helpful and professional. I was in and out in less than 15 minutes. I had an appointment set up immediately and will get a car to use in the meantime.

Be
Review №73

Marshall took care of our edge. Very friendly staff. Worked very quickly and efficiently with State Farm. Text updates and ability to see progress and pictures online was very beneficial. I would defiantly recommend to others.

Gi
Review №74

After experiencing a front end collision I took (towed) my car to Marshall Auto Body. Not only did the staff handle my panicked demeanor well, they were very polite when I most likely was not the friendliest customer at first, which I blame on the accident. My car came out looking better than when it went in!Their efforts reach far beyond car repairs. As a person who works in the Social Media industry, I really appreciate their web presence. They keep me informed on recalls and car related news via facebook and twitter. Also, who doesnt love being able to go on their website and check out the live camera!

Au
Review №75

Great customer service, accurate estimates and a lifetime guarantee. Mandrow kept me updated while my vechicle was serviced and even completed extra work on my vehicle with no charge. Would definitely recommend stopping in!

Ja
Review №76

These fine people do a fantastic job - from being on time, following up, and of course the service to the vehicles. Plus, you know its a quality place when cookies are on the checklist, and a box of them are on your front seat. 😁

Ma
Review №77

They went above and beyond my expectations. Aaron and Samantha helped me answer all my questions. They also included a rental for my repair. They were upfront and didnt cut any corners. I will use this business exclusively from now on if I ever need a repair.

Kh
Review №78

Great experience with the team here after an accident. Car came out looking better than it had in years and they seemed to go the extra mile to make sure the car looked great and that Id be happy

Li
Review №79

Very friendly, thorough & professional staff. Was such a great surprise to get into my beautifully repaired vehicle & find the interior not only vacuumed but also find a sweet little treat on my passenger seat 😄!! Thank you everyone at Marshall Auto Body for a 5 🌟 experience from beginning to end!!

Ja
Review №80

As with most auto repair incidents there were unexpected problems. Marshall worked through the issues in a very professional manner. I can say with confidence Marshall auto genuinely cares about you as a customer and your satisfaction.

Pe
Review №81

The best body shop Ive been to... Very curteous and fair. And very, very professional. I have a brand new car again. Thank you.

Da
Review №82

Have used their solar powered charging station for my NissanLeaf a couple of tunes when visiiting family. Love their commitment to sustainability. I like in Milwaukkee but would come out here to use them if I needed to.

Mi
Review №83

Had a door replaced on my 2011 Tahoe. Tim spent more time that I would have expected going through the quote and discussing some different options. He communicated prior to dropping off my truck and it was done faster than I had planned for. Ive now used them two to three times and will be my first choice next time around.

Ku
Review №84

Great work and communication, everything was done professionally and flawlessly, they really treat your car as if its their own!!

Br
Review №85

Very nice job on Tesla repairs. Slight delay on receiving parts (tesla problem, not Marshall), but communication was fantastic. Nice, clean facility, friendly staff.

Sa
Review №86

They did a great job in half the amount of time and for half the price it would have been at a dealership. Staff was really helpful, too.

Ku
Review №87

Did a great job with my Tesla. Looks brand new and they couldn’t be nicer.

mc
Review №88

They returned my alum body F150 back to oem condition and even used oem parts. Most body shops wouldnt touch my truck or wanted to ship it another shop. Marshalls has my repeat business if the need arises.

Ti
Review №89

I have a 95 integra with an aftermarket body kit with serious damage done to the front fiberglass bumper. Repairs were done with fantastic results. My family has had 3 other cars taken here and wont go any place else. A±++

Wi
Review №90

Excellent customer service, the shop sent update text messages to notify you of their progress, estimate was half the price of Umansky on my VW Jetta. I live downtown but would gladly drive out here for future service.

Ma
Review №91

Amazing team. Gets job done right

To
Review №92

Great place. Vince was extremely helpful when I needed a quick charge for my Tesla.

Ja
Review №93

Really nice people here, helped me charge my car, took the time to make sure I understood how to use the machine. Very friendly!

Br
Review №94

Excellent service, made everything simple and straight forward. Went above and beyond my expectations.

Ja
Review №95

Truly excellent service (kudos to Ryan) and quality workmanship. What more could you ask for?

Mi
Review №96

Our 2013 Acura RDX was hit in the parking lot, and a very honest person made a police report. Acura recommended Marshall, and although the estimate was a bit higher than another auto body shop I decided that the Acura recommendation meant a lot. The car was repaired perfectly. The entire car was cleaned, including the interior. The work was done below estimate, and was completed in 3 days, 5 days after receiving the estimate. The paint was cured, so no need to wait 30 days before going through a car wash. In all, excellent experience - they even left cookies on the passenger seat.

Le
Review №97

Marshalls Auto BodyBrought my car in around July for hail damage, total damage came to over $11,000. Took about a month to get it back and my experience was horrible. My 2010 TL needed whole new roof and hood but everything else they had to send out to paint-less dent remover. Anyways, around August I get a call from Marshalls to go pickup my car. So, I rushed to Marshalls after work and the car is parked in the showroom for inspection. Under their light, the car looked flawless, until I approached the TL and noticed scratches, dull spots as if it was from them using some type of liquid or glue to pull out the dents, which screwed up the clear coat. I tell Vince why is there so many scratches on the car? He responds by saying it was already there. I noticed some more dull spots on the trunk and the only response he was giving me was it already there. He sees me frustrated, so he goes to the back of the room and takes out a piece of cloth and polishes it. Dull spot is still there. At this point, I just wanted to get the hell out of there, so I signed the papers and paid my fees. I get home later to find out my floor and seats were covered in black soot. I was able to wipe off the seats but the floor still remained. Door panels, trunk, front and rear wheel welds have scratches in sunlight from PDR. They broke many of my plastic latches from taking off my plastics around the door and radio. The shop switched many of my OEM Acura parts for cheap or old parts. My hood latch that holds up the hood was replaced with an old one, the shocks on the latch are completely shot.In conclusion, I do not recommend this place at all!!! I wanted to get my car done professionally so I called Acura dealership which whom they recommended Marshall Auto Body. Stay away!! Please be warned they will swap out your OEM parts and replace them with OLD PARTS!! My car looks worst than before. BEFORE YOU SIGNED OFF, PLEASE PULL YOUR CAR OUT INTO THE SUN.Update: 6/30/15 I remain anonymous for a reason. Why would I lie about this whole situation? If you want proof I have pictures showing the dull spots from the third party auto body to PDR out the dents. Roll of tape and pens was left under the seat with black foot prints all over my new OEM mats. Tape was from masking the windows and pens to mark locations of screws.

-J
Review №98

Great Service - Very efficient and gave me lots of options. I would definitely recommend them.

Da
Review №99

Awesome service! 10/10

Aa
Review №100

Got a trailer hitch installed on my new Tesla Model S. It is nice to know that there is a certified Tesla autobody shop in the area if I need it.

Information
95 Photos
100 Comments
4.8 Rating
  • Address:22300 W Bluemound Rd, Waukesha, WI 53186, United States
  • Site:http://marshallautobody.com/
  • Phone:+1 262-549-4300
Categories
  • Auto body shop
  • Aluminum welder
  • Auto dent removal service
Working hours
  • Monday:9AM–12PM
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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