Kirk is wonderful and has been helping us for years. Weve been going to this location for 30+ years. The only negative was this time the finance person was very rude and stated we could NOT have an item. However we didnt need financing and could buy it out right. She had nothing to say to us after that. I know its hard to find people for these positions but shes made us feel like we shouldnt come back after all these years. Everyone else is great though so we just wont deal with her any longer.

Schewels of Waynesboro has some of the most helpful employees Ive ever had the pleasure of doing business with. They went out of there way to find and retrieve the exact chairs my wife and i wanted. One employee even went out of town to pick one up for us. They have my thumbs-up as a first rate furniture store.

Kirk was wonderful. Very friendly and helpful. Top notch person

A nice Lady named Pat had taken my info. On a Recliner and 8 to 10 weeks later she messaged me and said she had one that had just come in she sent me a picture and I left Lexington and drove to Schewel,s in Waynesboro I couldnt hardly believe it, I bought it and love it. Thanks again Pat and Schewel,s staff in Waynesboro.Scott Schulke

We had a problem with our reclining loveseat that we purchased from Schewels in Waynesboro.They replaced it no questions asked. They stood by their product. GOOD JOB SCHEWELS

Exceptional furniture inventory, cheaper than nearby competitors and great easy credit options.

Fast friendly sales staff and top not finance lady!

Love the people at Waynesboro store everyone is so nice and plight.

I am very pleased with the service I received in the store. The sales associate was very pleasant, patient and professional. She gave me information on the items which I was interested in and also informed me of other products. The delivery of my bed was expedited on Friday so that I had something to sleep on as soon as I moved into my new home. I truly appreciate it and my bed is very comfortable. Am awaiting the delivery of the rest of my bedroom set and sofa. I have been shopping with Schewels since 2015 and am very pleased with their goods and service. Would recommend this store to anyone.

The staff was very friendly and helpful.

I stopped in to buy a recliner got a good deal glad of that

The sales team at Schewel Furniture Company in Waynesboro are always nice and polite! I usually work with Pat and even though she may forget my name she never forgets my face and my previous purchases! I will continue to shop with you all!

Staff is always friendly and helpful. I’ve been a customer there for many years.

The employees at this waynesboro location are extremely polite and courteous we definately will be customers of them for a very long time. Kirk was the one to help us find what we were looking for and we recommend hitting him up 👏

Friendly, clean store. Great selection of furniture.

We had a great experience at Schewels Furniture. The service was great! The people were so nice and accommodating. Thank you . Waiting for our new living room to be delivered. Thank you so much for bringing the paperwork out to my car.

As soon we walk in,Kirk greeted us with a smile,ask how we where doing.The sweet lady up front in the financial department, where kind and sweet and made you feel welcome and wanted.They explain everything to us and never rush threw it.We are very satisfied and will be going back for more furniture.

The employees are helpful . But quality of furniture for the price is not a good deal. But they will finance .

Pat was wondeful!

The shopping experience at Schewel Furniture was one of the best! Pat Deeds, sales associate was not at all pushy and let us wander around in our own time. We found the sectional sofa, ottoman and rug we were looking for and are extremely pleased with our purchase. Shopping at Schewels was an extremely pleasant experience. August 20th 2021. I also bought a sofa and love seat last week from Schewels and am so glad I did. The Quality is fantastic and once again the service we received from Schewels was first class.

Staff is efficient and helpful. Products are of good quality with reasonable price.

I purchase a sofa from schewels back in June. I paid about $600.00 for it that also included delivery charge. Come to find out it was a used sofa. I lost something down the side of sofa i reached down to retrieve it i pulled out a glob of dog hair, candy, Christmas wrapping paper. So since when does Clarence mean use. My sister bought a side by side refrigerator from them she was making payments on it they didnt want to repair it so my niece whom works in law in forcement had to go there and tell them to fix the problem that her mom was have with it. It took over 4 months to have it repaired. They are a horrible place as well as expensive place to shop

I came in looking for a dining table. The salesman showed me the perfect one to fit in my apartment where you need a small table. When not needed you can put down both sides but if you have guests you can put up the sides and seats four. The staff was friendly and knowledgeable. I was very happy with my experience and will definitely come back anytime I need a piece of furniture.

Awesome experience from beginning to end.

Pretty much all of my major appliances and furniture came from Schewels.. great quality, always great service and affordable prices!!!Once again great customer service and affordable prices. I have been a schewels customer for 19 years and have been a satisfied with all my purchases 😊

Found exactly what I was looking for and was greeted by friendly staff and loved how they were willing to work with me! Thanks!

While the people in the store may be friendly, if something goes wrong, youll wish you had not given them a penny! I bought a recliner sofa set and when it was delivered the couch only had 4 of the 8 little rubber feet, leaving half of the couch sitting directly on bolts on my wood floors. Because the feet are so little, it wasnt immediately obvious, but once we saw the scratches we flipped the couch over to see the missing feet. The store managers first suggestion was that I buy my own feet or coasters because they didnt have any extra pieces around. After requesting to actually get the feet that go with the others she did have those sent to me, though I had to call back to have them send the bolts needed to attach them. It took several weeks for me to get a call back from Laura at corporate, though she swears she has called, she just doesnt leave messages because she likes to give a personal touch. I would think letting someone know youve called and are concerned would be a personal touch? Isnt that the whole point of voicemail? Laura clearly does not understand customer service as she first suggested that nobody actually puts furniture directly on wood floors, then since I signed off on delivery it would not be their responsibility. She then said the scratches were the result of me moving the couch, and therefore it couldnt be their responsibility. All in all, i really wish I had gone to Grand or really anywhere else. Dont get lured in by any deals - Im definitely feeling like Im getting what I paid for and it sucks!And your response says all anyone needs to hear. You actually could satisfy me by admitting your install folks screwed up (there are other reviews confirming this is not the first time), your customer service folks didnt handle it great (again - not the first time youve heard this), and taking care of your obligation. But sounds like thats a bit too much to expect from you all.

My only complaint is I live 5 minutes away an I was charged $100 for delivery.. I haven’t received my items yet because I have to wait for the next available date which was 1 week from my purchase date.

Kirk is very nice showing you around and telling you stuff he may even tell you a tip or two

Pretty decent for furniture. Good prices. Not much help in the sales floor though. Service could be way better.

Very friendly salespeople. No pressure. No hassle

Very friendly, helpful in choosing just what we needed and fast getting everything done!

I wasnt happy being told I would have my chair delivered on one date and put a different date on my paper only to find out the salesperson didnt tell me that is was on to truck to get to the store on the 2 of June and had it on the truck to be delivered to me on June 5 I told her it had to work thursday and friday. Why would I agree too have a delivery on a day I not going to be home.

Ive bought so much from Schewels and will continue to keep going back. My grandmother is a faithful customer and I have definitely followed in her foot steps. The customer service is always friendly and helpful. If youre a long time customer in good standing, they truly make you feel appreciated and are very accommodating. Ill always recommend them!

Salesperson was very helpful and friendly they experience was great And I got a great deal!

I have shopped with Schewels for many years. With that being said, Schewels is afine establishment, with a wonderful staff and great selections. KUDOS!!!

I have been here several times in the past 6 years, andNever a problem, staff are professional and helpful. Mr. Curtis is who I deal with mostly. I have purchased a bedroom set/ living room/ and misc. itemsAnd aCoffee table. All at different times. All aboveboard!!!

Need quality furniture and want knock-your-socks-off customer service? Visit Schewels in Waynesboro! Ask for Mike Campbell; he was definitely an asset in our search. Furniture has changed and this store offers all the current innovations. Right now they offer 120 days without any additional charges. Great deals, products, and service. I highly recommend this store.

Purchasing process was easy, friendly staff. They work with you on payment arrangements. Will always shop at schewels!

Manager now was very helpful and friendly. Will start purchasing from here more frequently.

The people working here are nice when you are buying furniture but once something comes up no one wants to help you. I bought a bed for my little brother about 2 years ago and the salesperson told us that it had a 10 year warranty on it. Over the first year the bed had gotten a huge dip in it and my brother could no longer sleep on it comfortably. When I tried to call about the issue I was put on hold for maybe 10 minutes before another person picked up the phone. I explained what had happened and told the lady what bed I had bought and she informed me that the bed only had a 1 year warranty on it, despite the man who sold it to us telling us it had a 10 year warranty, and told us that there was nothing that could be done. When I tried to speak with corporate, they just apologized for the misinformation but still refused to do anything to help me out. If you get furniture from Schewels you had better hope that it holds up because if not they arent going to do anything to assist you.

I love shopping at Schewel and I always go to the same saleman Curtis is a good salesman. Very nice.

The people I dealt with were very helpful. I left very well satisfied.Thanks.

Super people that work there very helpful

It it the best I love everything. Good service good location 🙂🙂🙂

Update 2/27/21 again, Great customer service and we most definitely still love our salesman Kurt he is still the best of the best salesman to buy from been his customer for so many years he is truly awesome always gives more than 110%!! 🤩🤩🤩🤩. We truly hated to see Amanda leave but she is up and away to bigger & better because she is NOW the manager of the Staunton Schewels Store. We love ❤ you & you will be truly missed. Kenny of course is the best store manager here in Waynesboro store.He is always the best to his Salesman customers at least We believe!! He has treated us really great if we have ever had any issues he has made sure we have come out happy and satisfied!! 🤩🤩🤩🤩🤩🤩

Always great and prompt service.The sales folks are great to work with

Accomadating, polite. And helpful.

Love to come to schewls they work with you and your payments

I purchased a living room suit last year in February right before Xmas this year i reported that I have a dent in the arm of my loveseat and chair where they didn’t have enuff stuffing in it. I don’t have no small kids i don’t have many people in and out of my house but they tell me they can’t fix it bec of wear and tear...after it was paid in full... I will never buy or refer anyone to buy from Schewel’s Furniture.

Always nice and courteous. Great staff. Thank you!

Always great customer service and knowledgeable employees.

Selection, price, affordablemonthly payment and fastcredit approval!

Sofa price so good, I bought two!

I rarely shop for furniture. Today was the day I decided the get a new recliner. First time I have every gone to their store. CLOSED on a Wednesday, WTH? Last time I will go to their store.

They did not hook it up for us and did not give us hoses to hook up

A store with great deals

Overpriced cheaply made furniture

Worst company ever, they lie and treat customers like dogs. WE ARE HUMAN and things happen.

I bought an entire living room suit and the couch atm is ripped and broken we have been waiting a month for them to pick it up and fix it. Im still waiting and they dont know when they are going to.

Always perfect service and selection

Great customer service

Good customer service

Nice selection of furniture

Indecisive! I purchased a mattress, moved to a new spot, my mattress dipped, technician came out but now, no one has returned my calls or given me an answer about when or if theyre going to replace my bed.

Okay furniture.