Upgraded two of our phones as well as our IPad, and added a line. Jared was amazing! He was proficient, patient and friendly. Highly recommend this AT&T store…especially if Jared is working!

Had the BEST experience with Kaitlin! She was sweet, patient, and very understanding with my daughters and I. She truly went the extra mile to make sure we were happy and comfortable. Excellent customer service!!!😊😊

We went here to see if we can upgrade one of the phones. Kaitlyn in sales was the only one there. She is one nice lady. Very professional and very knowledgeable. She explained everything well and was very patient with us. Wish other stores would look up this store and learn how to deal with costumers. Would definitely come back. Kaitlyn, thank you for being kind and professional 👏👏👏

Lukas (Manager) was extremely helpful and easy to work with. My wife wanted to upgrade AND switch to IOS from Android. We weren’t quite “upgrade eligible” yet, but Lukas quickly gave us some options—not only did he lower our overall bill by getting us on a better plan, but he also made an effort to get us an even better deal once he realized my wife was a teacher. We didn’t even know that there was an educational discount. In and out and satisfied in under 45 minutes.

Probably one of my best experiences in one of these stores. Both guys working (Luke and Ali) were really helpful and professional. Took care of my phone issue, set me up with what I needed, answered all my questions and sent me home happy. Excellent service. I’ll definitely be back to the West Allis location for my next AT&T services.

My family and I stopped in at the location to switch companies. We were transferring from US Cellular! Kaitlyn was very nice, knowledgeable and understanding. She answered all of our questions in great detail. She made sure that we were getting the best deals possible for our money! We were not in any way, shape or form dissatisfied when we left. She made sure we had all of the information needed before we left the store. I would recommend having her assist you when coming to this location!

Great customer serviceI had an issue with one of my bills. Luke took the time to figure out my problem. Luke was patient and was great to talk to while he worked on my issue. Luke keep up the great customer service and thankyou for all of your help. Job well done!!!!

Kaitlyn was the best, I bought and broke a Samsung galaxy 21+ in the same day, she helped me with the insurance claim and getting it fixed, just an Amazing girl...

Everyone is very helpful and knowledgeable about the products that they sell, and you need to ware a mask in the store

Waited quite some time to find out they couldnt really help, but the reasons were specific to my particular situation & I dont hold against this store so much as AT&Ts setup

Great customer service at this location!Moe is very helpful and friendly.Luke makes sure you have the best deals.They are usually stocked with needed equipment.Wait time is typically short.Would recommend!

Abby was fast, courteous and professional in setting up a new line and plan for my family. She helped the process go smoothly!

The manager Lukas was so rude. Literally heavy breathing and making comments about my kids and every customer that walked in after me. I understand that people want to go home by the end of their day, but there is definitely a professional way to get people to come back rather than just making everyone feel unwelcome. He was in the middle of helping me and said “why won’t these people let me escape, I’m just trying to get out of here” when another customer walked in. Also, he did not complete my purchases I wanted or help activate my new devices.

I like there alot!!! They always greeted me @ door specially the manager there.... All other employees there they wont disrespecting u @ all.... They try very-very hard to understand & get it right.....

Moe was super friendly and helpful when he assisted me today! Its rare I have a customer service experience so positive that it inspires me to write a review, but Moe went above and beyond for me and it truly made my day

Abigail was awesome. This is the best store in the state!

Lucas was super helpful and patient helping us understand our new plan and setting up our phones for us.

Needed to replace a sim card. New one needed to use a different phone. Rep argued that we didnt need it and the sim card we had would work fine in the phone that we wanted to put it into. Refused to give us a new card and refused to look at the phones that we brought with.

I had such a great experience here! Brian was so helpful and willing to seek other’s assistance if there was something he didn’t know.He really went above and beyond to help me!I felt like a person and not just another number. Highly recommend this location!!

Moe was great. Gave me a great deal on phone service and accessories. Ask for him and he will give you a deal!

No help with changing my internet to new address

Kate is the best! She helped my husband and I get a new plan and made sure we got the best deal possible. I left Sprint and I’m happy to be back with AT&T so I can actually get coverage again!

I had the best ever customer service experience with Lucas the manager! I had horrible contacts & experience with the phone customer service & spent over 3 hours on the phone. I was so frustrated that I was ready to give them back my phones & WiFi! When we came in, Lucas overheard us speaking with Kate & took the bull by the horns! Both did an incredible job helping us! It was over a first responder credit & service issues!! He stayed with us & got it all figured out & fixed! Can’t say enough about the quality of service from this store! I wish all of AT&T was like that! Hats off to these awesome caring workers!!💯Jocelyn Lehn

Joel and his staff including Matt & Kate were beyond exceptional.As many of us know, nowadays, lazy customer service clerks are expected on any given in-person transaction. Especially, at any cellular or AT&Tstore... I mean,“you plan to spend a whole day off from work only to get passed off to a support phone number that you end up having to call yourself!?”Not at this Location.Joel and his team are determined to assist. With unmatched patience, kindness, and follow through. I’m beyond grateful for this strong willed and confident staff, they were able to solve an issue I could not get done at four other locations in the same area. SUPERB ATTENTION, KNOWLEDGE, And SERVICE.Thanks JOEL, MATT, AND KATE.-Danny

Moe is awesome. He will hook you up!! If you ever find yourself at the AT&T Store in West Allis, ask for Moe. No problem is to large for this guy. Couldn’t be more satisfied with their service. Highly recommend.

Kate at the West Allis Store was so polite and helpful, I haven’t had this type of service in years anywhere. She is truly a gem and unfortunately a dying breed. I wish I could have more interactions with people like her, the world would be a better place!

I’m so happy with the service that I was provided with today. Not only did I save money but they went the extra mile to help me trouble shoot my phone. Thanks Joel your the best 👍.-Kori D

Glad they were open when I needed a new phone.Moe was awesome helping me out. Thank you!

Very helpful, thorough assistance from Chris and Dustin via phone and twice in store. They were fabulous! They were very straightforward in writing down exactly what we needed to do to switch to ATT. Also, they delivered no pressure, laid-back sales. I would definitely recommend their helpful, kind service.

Best location around. Great friendly staff, nice big store. Location can get busy and sometimes you have to wait however they make the wait worth your while. If you are paying a bill with check or credit, call 611 and do it over the phone!

Thank you to Dustin from the Highway 100 AT&T store. He was extremely patient with us when we arrived to activate my stepmom’s new phone. She is a Spanish speaker and struggles with technology. He took his time explaining while I translated it into Spanish He was very kind and respectful. We will be returning to this store for sure!

Joel was the first person I met a year ago when I bought my iPhone X. Since then he still continues to be helpful and approachable with any of my concerns. Just today I was charged for 9 day pass out of the country that honestly wasn’t used and it didn’t work while in Australia. He gave my credit back and apologized for the inconvenience. I plan to continue coming to this AT&T location, everyone here is so helpful.

Mo was beyond helpful, patient and more than understanding to assisting me with my IPhone issues. He helped me set up my new phone and also with my home internet installation questions. I can’t wait to start using my new internet fiber optic speeds at my home! Thanks for everything!

This store has turned around so much since we first came over to att! Shout out to the three guys that were working tonight, they were awesome! Joel helped us and knew exactly what he was talking about! We have never had this before when coming into this store. Thank you so much for your knowledge and we love our new phones!

Stopped into this location not too long ago with my Mother-in-law who was looking to purchase an iPhone. Hers had been run over so she was in the market...We stopped in and were greeted by a young man who asked us what we were in for. We told him she was in the market for an iPhone and wanted to buy it outright simply because she didnt want monthly payments...He absolutely refused to sell her an iPhone claiming the system wont allow it... After going back and forth with him 3 times we walked out and went to the Apple store where we had a great experience and were out in less than 15 minutes with a new phone...Having worked in wireless, I KNOW he couldve sold her the device. But he refused to because he wouldve made very little if any commission on it due to it not being an upgrade or new activation in their system...What couldve taken him 5 fing minutes to do, he refused to because he wasnt making anything on it... So congrats on giving my mother-in-law and I a hard time and showing us exactly why AT&T has the sh*t reputation it does👏🏻...Happy Im a Verizon customer!

Me and my wife went in yesterday to get new phones. There were a few bumps along the process but Dustin and Joel really stuck with us and handled it like pros. Absolutely amazing customer service and Patience. These guys need raises!

Moe is the best customer service representative who help me with my questions and I give him 5 stars

This was by far the best phone buying experience I have ever had. This guy Dustin works there. He gave me a great deal on my phone. AND it turns out he mows the lawn and does the laundry for all the elderly and disabled folks in the neighborhood. Also, he is actually the guy who invented the iPhone. He will never admit if you ask though. So dont bother bringing it up. A top tier establishment.

Good

Had great experience here, all employees are very helpful, easy to work with, knowledgeable, and courteous. I will definitely return to this location for my online and cellular needs. Thank you!

Yesterday I showed up at the store thinking I needed a new phone and SIM card. However thanks to Joel, the manager he was able to see that my account had been hacked and someone had purchased additional phones on my line. Joel was so nice and took care of all the hassles of getting the issues resolved. I didnt have to call anyone, Joel took care of everything! I cannot say how great Joel was and when I need anything AT&T related I will go to Joel. Thank you so much Joel for making a stressful situation much less stressful. You are awesome!

Waited over 45 min and still no acknowledgement of us waiting patiently. The manager skylar was his name. Obviously new that I needed help and was trying to prolong a conversation with someone who wasnt even buying anything. Such complete bull! If this is how a loyal customer of 16 years is treated makes me want to switch carriers.

I was in desperate need of unblocking something on my phone and Mo was able to help me and fix the problem! Excellant customer service!

Joel was amazing!!!..He was very professional and knowledgable!.I appreciate the time he spent answering all my questions. I have never had a bad experience here...great store!..GREAT people!

Employees are helpful and they follow through.

My phone was having some strange issues. While driving by I stopped in. The sales rep did a great job to research my issue. He didnt immediately have the answer, but he was able to get it figured out. Great job by Shaun fixing my Samsung S3.Thanks

Joel, helped our family. He was very kind and very patient. He was knowledgeable and was not aggressive. We will definitely be back !

Kate was SO helpful. The customer service at this store was amazing! We were helped with the minute we walked in

The initial contact with a particular employee was a horrible customer service experience. Extremely rude and condescending. The manager was no better. All I needed to do was remove a line off my plan. Something so simple turned into a complicated nightmare. Nothing but attitude on their end while they attempted to help. I don’t recommend going to this store.

The AT&T store was very good and took a long time but we got things done they were really good specially the girl that took care of us Kate Rice with very good

I needed help with my phone and Kate took the time to help me customize my phone and download all my data from my other phone...I would reccomend not only At&T but Kate to anyone...she is amazing!!! Thank you so much Kate...I love my customized Samsung S10+!!!😘

Brooke is phenomenal. She listens to every problem and has multiple ways to solve them. I’ve never been more impressed with customer service than I have been with her.

Matt was fantastic, he helps me all the time and i highly reccomend this store to anyone!

Mattand Dustin were a great help when I pressed voice assist and couldnt get back to my original settings.Nice job Gentlemen !!

Extremely friendly knowledgeable and very helpful would work with her again!

Was not looking forward to coming into the store today to purchase a new phone but Dustin and Moe made me so comfortable and at ease right from the get go, very good experience!!!

Fantastic store to do business with! Highly recommend coming to this location!

I should have driven the extra miles to another location. We (me and my friend) walked into the store and the sales rep Trevor was with a customer. He never looked up or acknowledged our presence. I/we stood around for about 10 minutes before he made the attempt to say ill be with you shortly. I might add thst there was No one in the store besides me and my friend and the person he was helping. He walked up to us and we said hi and he stated how can I help you, I said hello Trevor. He responded, so how can I help you? He attempted to address our phone not working situation. Trevor is desperately in need of customer service training. It would also be great if their business cards actually had a managers name on them! I hope its not Trevor or this store will not survive in this area.

Excellent servise! Kate is perfect!

The Crew at that location will take care of you forsure. Definitely a 5 star location!

I had a great experience with the sales rep Moe.He was very attentive and courteous.There needs to be more CSRs like Moe.

Very helpful

Kate and Moe were very helpful not like the 76 Street and Layton Location!!!

Just arrived here... drove all the way... no one is here. Store is closed. Yes, it’s snowing out but it’s Wisconsin and everyone else is open including the other businesses in the strip mall. What a waste of time.

Awesome awesome customer service. Thanks so so much

Great service, over and above the call of duty, thanks Moe

Amy helped my boyfriend and I, tremendously. We greatly appreciated her help with refunding us extra charges that AT&T had billed us. We had a complicated situation and she got through to the right people, after long call holds, to refund us. We had tried fighting it on our own, through customer service on the phone, for a month, with no success. Switching to AT&T has been a frustrating experience, but we finally got it figured out, thanks to Amy. Thanks again!

Great place, the salesman was able to help out with my question.

Standing around and wait forever because someone else from this company screws up your phone line. Currently paying for 2 new phones and three lines of service for two that do not work, and their Tv/internet service.

Went in to upgrade and was out within 30 minutes with my new phone. Brooke was fantastic and friendly and knowledgeable. Thank you!!

Excellent cervice, products, and employees have an friendly vibe, I very much enjoyed my visit

The person who helped me change my plan was very polite and answered all of my questions in a professional manner.

I went to the att store in West Allis wisconsin today to get info about Direct tv vs Uverse. Joel was so informative and patient to connect me to service rep for account adjustments. Got great service and saved me a ton of money with little hassle. STAYING WITH AT&T FOR SURE. Thanks JOEL.

I hate AT&t but the employees at this location are amazing and helpful and try to save you much money as they can without ripping you off

Very helpful, the girl working there said shed been there 3 years and it showed in her product knowledge. She was unable to get me a better deal, but if I decide to switch to AT&T, Ill return here.

This place is a joke. The sales rep took over an hour and a half to upgrade my phone at which point they wanted to start over because he had done something wrong. I became upset and the manager Matt walked away and refused to help. Nice customer service there. Ive never had a harder time spending $750 in my entire life.

One of the few places that still takes cash without having to use a Automated machine...

DO NOT believe anything the people at this store tell you. Once they make their sale they do not care to make sure you get what they offered you in the first place. The manager has not even done anything at all about it also. And has refused to give me his regional managers contact information. They never even provided me with the service summary and terms of the sale. This has been going on for almost 3mths!!! We switched everything to At&t because of the pricing they promised us. I am now paying more than i used to for wireless, internet, and tv. And i was promised that digital life would be part of the deal too and still do not have that either. AVOID!!!!

Today I met with Katie..Had several questions about phone function keys and a scammer in gmail..Katie was extremely helpful..Made good sense..And I left feeling my questions and concerns were scared for..

Great experience from  Joel Vandenhouten

I was totally taken care of today by Brian . You guys need 10 more of him !!

Its an authorized dealer, so they are not the same as the regular stores. So if you buy something there, you have to go back to them and you are stuck to deal with lousy service and there store policies. (Regular at@t store are different)...The store manager is a real piece of work, avoid her if you can.

Was asking about an upgrade at this store and met with a female employee with a poor attitude unfortunately.

Super helpful staff!

Very friendly and helpfull!!

Great service sales crew awesome

Great customer service and support!

Im not technology savvy!! They have answered my questions and I had a lot with my new cellphone!

Moe was awesome, he got rid of my pop ups, showed me an AP that was causing the issue. He also set up my blue tooth in my van with my new phone.

Worst customer service ever! Rude, nasty. Not helpful at all would never buy a phone from,the store. No promotions either unless you have u verse now thats what I call manipulation.

Horrible!! Find a different store to go too! Actually choose a whole different provider!

Dustin was great to work with.

Very professional and informative.

The gentleman was helpful in filling my claim for broken phone.

I had great service from the time I walked in, until the time I walked out!

Good service, good people

Great service!

Kate is the best ever!!

Phone would not charge, insurance mailed new phone within 2 days. Xcellent service

Joel was very helpful