Manny was so helpful and personal with us. We came in late and stayed after close. Best service we’ve ever had with phones.

Great experience. Manny took care of us very quickly and allowed us to get what we needed. He even saved us some money while also getting more benefits on our plan. Definitely will recommend this location to everyone.

Came in with issues with my phone for 6 plus months. I delt with 4 plus people. I walked Into the west Allis store met Kyle. He rocked it!! Finally someone who could help me correct my issues without walking out twice as mad. Thanks Kyle I will recommend you to EVERYONE!! THANKS AGAIN!!

This store is amazing!!! I definitely will be bringing my business back to this store. Jalen and the rest of the guys there are simply amazing who knows what we would do with our people like them. There extremely patient and knowledgeable, and they answer and assisted me greatly today. 5 out 5 I’ll be back if I need anything else.

Kyle was the best representative Ive ever had. He really knows a lot and is very professional. You should be proud to have him working for you. Please bring the couches back as im older and your block chairs are not senior friendly.

Kyle is very polite informative knowledgeable and professional. Excellent sales rep. I highly recommend him to other future Verizon members.

Manny was very helpful and I appreciate him for taking his time and effort to help me out. He gave me multiple options on what to do with my phone and was not too pushing in selling me anything that I may not need. I did not know my phone had wireless charging! Thank you again manny.

We had the absolutely BEST EVER assistance with Kyle! He was kind, patient, and really helpful! Even though we had some really dumb questions he was wonderful. Please give him a raise!

Would definitely recommend. Great customer service. Jalen and Manny were great with me and my family, and VERY VERY knowledgeable. Believe me I was lost with all the phones and what they offered until they layer it all out for us!

Manny was very helpful, amazing service. We will definitely be coming back to this location to upgrade all our phones. Yay! New iPhone 12 Pro Max for me!Thank you Manny!

All the stuff for order was in and ready. The staff was very professional and worked in a timely manner

OMG amazing service and sale rep Kyle. He was so very patient with me, set up my new phone and watch. He took the time to explain everything to me and even help walk me through new technology! Amazing amd amazing!

What a bunch of knowledgeable group of technicians. I’m all thumbs when it comes to this and they helped set up the new phone and everything. It was a pleasant experience.

Very Good customer service very happy and satisfied Working with Manny there at the west allis location ! 100% Recommended!!!

Manny was very helpful in explaining the functions of the new phone. He was very helpful in the new phone purchase. A solid asset for Verizon.

Kyle and Jalen were so awesome and helpful. I am totally a non-tech person and they helped me with all of my questions and issues. I know I will get great and respectful care. Great job!

Manny was awesome he helped setup our new phones! Great service from begining to end.

Customer service at its best! Jalen should spend time teaching his fine art of treating customers well. Spent all the time we needed and never once showed any impatience or made us feel we wasted his time. If Verizon does not sit up and take note of him as a treasure, he may soon be working for me! Thank you Jalen!

Adding my husband to my existing Verizon plan. Jordan made it painless. We both traded in our phones and feel we got a great deal. Jordan was professional and informative. I got there as the store opened, along with several other customers. Jordan juggled through all of us multi tasking and prioritising. He did a phenomenal job. Thanks Jordan!

Yelp reviews are far more accurate. This store is 1 1/2 stars at best & that’s being kind. This storefront has incredibly poor customer service, very unprofessional. I ordered my device online for curbside pickup. I was five minutes early and noticed 2 guys inside just hanging out, sitting by the tables, texting away on their devices. I thought those couldn’t possibly be employees, they must be customers. Nope. After ~15 minutes of waiting, I had to call inside the store for someone to come out and hand me the purchase I’d already paid for. Would never recommend anyone use this front. It doesn’t even look legit from the outside which tells you what you’re in for.

Manny and Jalen were very knowledgeable and helpful. Even though it was busy when I walked in they were able to help me set up my new IPhone 12 and helped me logged into my apps! Thanks guys!

Manny was super helpful, he help setup and taught us how to use our new phones!

Manny very helpful,he gets a 5 star review out of 5 stars) great help.Down side is the store looks like a operating room, not very inviting or warm.

Kyle was very helpful and had suggested upgrades that would benefit my phone experience and use

Though I was able to purchase what I needed, the wait was miserable!

Had a great experience setting up with new Verizon with manny today. Thanks!

I went in with the intent of paying my bill, and ended up leaving with a phone upgrade! Im glad I did it, I can already tell the difference between my old Galaxy s8 and my new s21. Jordan was friendly and very helpful when it came to the whole process, and kindly offered to give us a call while we waited for my data transfer to be completed... which I appreciated, because my gf and I went home and had a glass of wine while we waited. I would definitely come here again!

Manny was so kind and helpful! Help us setup our phones!

I needed to join my fiancees plan and get a new phone, and Jordan was amazing! He helped us decide on what phone to get and told us about a sale going on, so my fiancee ended up getting a new phone as well! Jordan was super friendly and informative, and he really helped us out a lot. He was even willing to stay later to make sure everything transferred to my new phone and help my fiancee with an issue on his phone. Thank you, Jordan!

These men are so knowledgeable and of the correct skillset that they really should have an 80 inch big screen TV in.your location that has more space then you need to show customers like me that are old how to use your equipment!! It would be an advantage over competitors to have surround sound around the TV and a comfortable sitting area to make my decision! I was in your location for 2 + hours and switched from US cellular after being a customer of theirs for 18 years! You are my new communication service of choice but i hope you can help your employees zervice the customer with less tecknowlegy skills than I !!! Us older generaration need help from the young people please

Kyle, did an awesome job showing me all possible deals. He was very professional! Would highly recommend!

Manny was very helpful and did a great job.

Happy to join the Verizon family. Thank you Jordan for your great customer service and help with all my questions. Highly recommend this store . 5 stars

Jalen did excellent in helping me today

Excellent service, super helpful staff, found me deals with upgrading and saved me hundreds of dollars. 10/10.

Went in to changed providers and Luke was awesome! He got us all switched over and was super helpful with the process. Luke helped us with activating the warranties for the phone and screen protector and let us know of the promotions going on!

Had some problems with my phone, came into the store with my dad and wanted to understand all my options with either fixing it or just buying a new one. Kyle answered all of my questions and even helped us upgrade our plan! Definitely recommended coming to this location for some A+ customer service!

I worked with both Jordan and Kyle during my visit. Jordan was fantastic, working by himself for the first hour during opening he efficiently juggled multiple customers while remaining professional and engaging. Kyle was nice and intelligible, helped me finish up everything I needed. Great service overall, a little time consuming but to be expected when it was a busy as it was today

Kyle did a great job welcoming us and helping us immediately! He was very informative and worked fast! He remembered me on my second visit and his service was outstanding once again! So glad I switched from Sprint!

Luke was awesome to work with today. He was very helpful explaining the different products and answered all of our questions.

MannyHe was friendly and great.

We always get good service here. Today Kyle helped me select a new phone, got it set up, explained everything along the way. He even reviewed our phone plan and let me know about a better but less expensive option. Highly satisfied.

Kyle Hsu has genuinely been a class act experience. He was completely professional, and has a thorough knowledge of all of the Verizon products and promotions. He took his time to answer all of my questions, and to ensure I had a complete understanding of my current plan, and how I can save money with Verizon’s new plans. Thanks for all of your help Kyle.

Manny and Jalen helped a low tech grandma with a lot of problems.

Jordan is fantastic. He helped my entire family change their phone service and made the transition seamless!! Highly recommend working with him.

I took a really old phone in to the store to transfer my info to my new phone. My old phone was ancient. When I entered the store I was greeted by Eric and later both Jordan and Nathan greeted me. Kyle and Jordan really helped me with my old phone. They were patient and persevered until my new phone was 100%. I highly recommend this location for being smart and friendly. I am extremely happy with my experience.

Extremely good service! Kyle helped me navigate my phone order between Verizon and FexEd. All the staff was incredibly welcoming and left me a happy customer.

Picked up my S21 today. Had a few minor problems transferring data because my old phone was SO Old, but Kyle was a trooper and patiently dug in. He explained why that was happening and answered all my questions as we waited on the updates.

Loved the service. JORDAN was phenomenal. From the moment we called and asked for a phone he held it for us until we were able to go. The day we arrived he even held the door open for us. we were in and out in 30 minutes.. he was amazing!!! He explained everything perfectly and he kept the conversation going. 100% would recommend Jordan! :)

Bottom line is they stole my trade in! I received contractually a $400 trade in for my phone, 3 billing cycles later I still have not received anything. since the beginning it was a complete nightmare. I have spent 18 hours on the phone with corporate Verizon trying to resolve this still has not been fixed. I have gone back to the store five times with no result. I have been repeatedly lied to and have observed them lie to other customers. staff clearly does not understand the wireless industry. not only did they activate my phone wrong they screwed up my account I had to return the phone and repurchase it at their store to fix the problem let me create it and technically it still did not fix the problem. going on nearly three months and Im still having problems with my account and with my trade in. the store manager has done nothing to help me and neither has Verizon. all they do is say they forwarded the information to someone else and walk away. do not go here if you need a new phone go to a corporate store just think will screw up your service.I cannot say enough negative about this place and their staff.I am now out $400 and they stole my phone!I am now stuck paying full price for a phone over the next two years.an FYI: you already pay a $35 fee to Verizon on your next bill, dont let them con you into paying an additional $30 set up fee just to simply type in your email address at the startup screen on your phone!

Jordan has customer service down! He made the transition from another carrier to Verizon effortless. Jordan patiently explained everything from billing to the new phone set up. He accommodated his schedule to get me on time for a great Verizon deal. He went over the top. Thank you Jordan. I would highly recommend.

Jordan was awesome! He helped my entire family get new phones with great customer service and patience! He is now my go to!

Jordan was very attentive and knowledgeable. He helped my family and I with new phones and watches.JORDAN WAS GREAT!!!

Nathen has 10/10 performance. I had switched to Verizon from T-Mobile and nathen made it simple while being very thorough. I would highly recommend him for any services.

Nathan did a great job and took the time to explain everything thoroughly. Put on our screen protectors, gave us a free backpack and did a wonderful job. Come to this Verizon store as they provide great service!! Kyle was also wonderful

Went in for a new phone and new line. Jordan helped us out quickly and efficiently. In and out. New phone, highly satisfied!

Kyle ROCKS!!!He made the new phone experienceStress free. Asked questions about how I use my phone and recommended the best one for me.

Ive preferred this location because of the friendly, knowledgable staff. Our experience with Jordan today was no different and was as good as customer service gets. He talked us through a plan change, a phone upgrade, and accessories. He applied the liquid glass screen protector and helped get my brothers phone set up. And during it all, great conversation. Thank you, Jordan!

I needed assistance in transferring my info from my old iPhone to the new one that I had purchased that came in the mail. Nathen Valentine was of great assistance and helped to exposure this process. I was pregnant at the time and am so glad that he was able to get this completed for me before my baby came! I would definitely recommend this location and Nathen.

Excellent customer service from Jordan. We had had some awful experiences with another carrier and had a ton of difficulty getting our phones to function properly, but Jordan was dedicated to helping us. He stayed almost two hours after he clocked out just to make sure we were taken care of -- truly above-and-beyond, person-centered service. From now on will only go to this store and request Jordan specifically anytime I need help.

Had the best customer service I’ve ever received at any Verizon here with Jordan. He was so helpful and made the process seamless. So happy to be a Verizon customer. I’d recommend anyone to go here to work with him.

Had all sorts of problems with other locations. Went in and with in 20 minutes Kyle and Nathen not only solved my problem but were calm and very polite the whole time. I almost left Verizon, but after this amazing experience I will be going back to deal with this location in the future.

Jordan is AWESOME!!! Friendly and knowledgeable without being pushy. When at the west Allis store make sure you ask for him!

The Service at this store was outstanding. Knowledgeable, good salesmanship (Jordan), and I got a nice deal on a new iPhone as well.

My wife got amazing service from Kyle and Nathan. They did not treat us like another customer. Both tried to troubleshoot what the problem was and helped us make right decision. They deserve more than a 5 star. Because of them we are not going to another store.

Kyle was very friendly and knowledgeable. I will definitely be returning to this location for my cell phone needs.

Current employee: this is a fantastic organization to work for. TCC Verizon really does give back to the community through its many Culture of Good programs. They care about both their customers and employees. If youre looking for a career with great compensation, benefits, opportunity for vertical growth, and most importantly, one that youll actually enjoy doing, I would definitely recommend coming here.

Our time spent here was very productive and Kyle was super informative and very professional and helped us a lot he gets a 10 from me.

We had a fantastic experience today with Nathen and Kyle. They took their time with my daughter and I and were very thorough explaining our options. We couldnt be happier with our new phones. We will always come back here for all our phone needs.

Needed a new phone and change of cell service. Jordan was our guy, he was awesome and helped us out with everything we needed. Would highly recommend coming here for service and other cell needs.

Jordan was phenomenal. He was beyond helpful and I will definitely be using this Verizon store in the future.

Purchased and set up our childs phone through TCC in West Allis. Jordan was a rockstar and even helped us get our My Verizon app fixed in the process! THANK YOU!

While the staff was friendly and helpful the business itself is boarder line criminal.They add a Redux Menbership Fee $29.98Another Set up Fee $29.99Essentially charging a person $60.00 just to buy a phone from them. This is above and beyond any activation fees that Verizon charges.The worse part is that they are not upfront about this because they know that anybody in their right mind would not buy a phone from them.TCC should be ashamed of themselves for gouging people this way and Verizon should equally be ashamed.I have always defended the price I pay for Verizon but seeing how they are takung advantage of people like this makes me extremely disappointed.

Wonderful service with Kyle. Super knowledgeable and really pleasant personality. Very enjoyable experience. Thanks so much!!!

Kyle was so helpful and patient with my elderly mom. I would recommend this business to anyone!! Thanks Kyle for your support.

Great store, very helpful, get everything I needed done, done. 5 stars

Went in to get a new screen cover because the old one was cracked and scratched the gentleman got me a new one and even installed on my phone i would probably put it on wrong he was very helpful and nice i told him to be careful of the roads being slick and ice covered he said thanks and i went on my way thanks for everything and have a great day

Nathen was an awesome help today. I walked in and told him what I wanted and needed and in 30min I had everything I asked for. Awesome service. Thanks you guys

I had a good experience here wit Nathan and Kyle they where extremely professional and they help me wit every question I had

Luca was awesome. He made this experience so worth coming for a new phone. I needed a new phone for months and sometimes dread that time it takes. By far the best new phone purchase I have ever had and this is probably my 20th phone.

To say the least I was very impressed with JORDAN. Extremely helpful and takes pride in his work. I was very pleased when I left 10 out of 10 customer service

Great customer service and professionalism. Would definitely recommend. Nathen Valentine was a great help with all our needs.

Kyle was awesome. He took care of all my purchases and phone transfers. Thank you

Jalen was Great💋💋💋🙏🙏🙏

Nathen was the best! I had been dealing with a phone problem for weeks and he was the first person who actually was interested and dedicated enough to WANT to help me. I will only shop at this location going forward.

Jordan was amazing in helping us! He stayed after close to make sure we had everything we needed! Very much appreciated!

Customer service was the best I have ever received from a cell phone company. Thomas was extremely helpful and the most knowledgeable representative Ive interacted with. I would highly recommend this location and ask specifically for Thomas. I am coming back after the new year to buy Samsung Notes for my wife and I. Actually an enjoyable experience for once! Thank you for having an expert on site v/r

Jordan and Kyle rock! Especially Kyle. Jordan is also awesome !

Nathen was fantastic!! So nice and extremely helpful. And patient. 😊

Kyle was great he helped me fix all that I needed he gets a 10 from me

Went to Verizon today on Highway 100 had Jordan for the person that took care of us excellent excellent service very patient will definitely come back here again.. He was a very big help

Jordan was OUTSTANDING!Knowledgeable, courteous and efficient. Best experience ever had buying a phone!

The best service I ever received from any cellular phone company I have ever had!! He spent alot of time to explain everything, we were looking to upgrade . His name was Luca, he knowledgeable about all the questions we had. Outstanding!! Thanks you!!!

Kyle is awesome helped me out with everything and answered all my questions. If you need to come down here for anything for your phone ask for him.

The associate named Jordan was very helpful with resolving my issue with my cell phone. He took down my information and called me back and he fixed the issue over the phone with me. Great customer service he took the extra mile and took care of the issue.

Wonderful store and excellent service!! Jordan Williams went above and beyond to help me when I lost my phone. I would highly recommend this dealer!!!

Jordan was fantastic! Very patient with me. Upgraded two phones. Would highly recommend for customer service.

Luca was a big help here today. I appreciate his hard work. Great customer service!

Jordan was awesome. 10 thumbs up! Very helpful and patient

I walked in then Jacob Olsen helped me out I wanted to upgrade my phone but then we once we startedThe process he wasn’t a friendly guy didn’t explain things correctly he really wasn’t helpful