Very professional and helpful service. I am completely satisfied with my purchase.

T-Mobile network was out(download speed 1.7mbps) for 6--9 days. No one at T-Moble cared enough to tell paying customers about it. I was watching the FCC app.

My daughter ruined her about 20th phone. It was easy to get another one.😖

Brooks the store manager was outstanding and tried his best to help me with my sprint account.

Bad service. Need new employees.

Ive been a T-Mobile customer since 2003 and have always been pleased with the value and quality of service. I highly recommended T-Mobile to anyone looking for great customer service from a mobile provider.

Aaliyah really knows how to treat people.

One of the sales associates was very rude..didnt let us grab the phone..but as soon as another client walked in he showed him the phones and had no problem with the other client grabbing the phones...

Came here, dejan was professional and quick. Got me all set up and taken care of. Great customer service!

I have never written a review but my experience was so horrible, I feel it would be the right thing to do so others are not taken (and possibly put in danger), like I was. First I was told the Apple watch I was purchasing was only $100 due to a promotion and trading in my old iPhone X but then when the bill came, I found out the $100 was only a down payment for the $529 watch. At the time of sale, I wasnt super hyped about adding $10/ per month extra line but the store manager, Brooks, told me to try it for the watch was only $100...its a great deal. In fact he would give me three free months for the additional line...whata guy! I would have never bought that watch for $529! For crying out loud, I was nervous about the $10 a month line...and Brooks knew that! Brooks sold the watch completely understand FASLE pretenses...period! As for the danger part, I traded in my old iPhone X. Two weeks later I received an email stating my Apple ID was locked due to security reasons. I clicked on the link, filled out minimum info but stopped when the email was asking for my social security number. I knew something wasnt right, went to my phone settings and sure enough, my old recently traded in iPhone X was on my Apple ID. I took screen shots showing this and looked up the serial number, proving the old device was still on my Apple ID. My old device WAS NOT wiped clean and someone was trying to steal my social security number through my Apple ID. I do not feel safe with dealing with this store and the employees that work there. I will be contacting T-Mobile corporate to show my screen shots and to express my safety concerns.******UPDATED***********UPDATED******************I would like to post an update from my previous review. The area manager, Justin, was awesome because he took the time to care and resolve my Apple Watch issues. As for the Apple ID locked email and social security number issue, Justin also took the time to review the video from the store on the day I traded in my phone and assured me the proper steps were taken by the employees to wipe the old phone and that phone was properly sent to T-Mobile’s distribution center in Texas. Finally, Justin is following through with managers in Texas to make sure everything ran properly on that end. Justin truly cared about my safety concerns and I now believe all bases are covered. Thank you, Justin.

Helpful staff but the parking is not the greatest. The parking is in the back and is difficult if youre going north on 70th st.

I never write reviews, but my experience at this T-mobile was horrible. A gentleman by the name of Daniel Bolka asked me how he could help. I asked him information in regards to a hotspot. I explained that I will be working remotely for a call center, his response was, you should go to Spectrum they are cheaper. I explained to him that some times I will not be home and thats why I was looking into the hotspot. He responded if you dont get good services its not going to work. At that time I realized that he wasnt having a good day so I asked him for his name, he replied Danny.Giving him some time to cool down, I walk towards the iphones to take a look. I asked him for his assistance on iphones, he provided me with the difference models. I then excused myself to make a phone call to ask a friend for the type of iphone model they had. When I hung up, Daniel Bolka asked me why I wanted to switch to iphone. I said all my children and my boyfriend have a iphones so I want to be within the family and his respond was, if they jump off a cliff you are going to do it to? I felt embarrassed and I told him I like the quality of the pictures the iphone provides. He replied you should do your homework in regards to iphones and then make a decision... I told him I will do that and left.I went in person to T-Mobile to get information on a hotspot and iphones, not to be treated as if I was a bother and to be embarrassed.

The girl who helped with my phone exchange/upgrade was very nice and efficient. I was told about extra services that might be a good idea for me, but was not pushed into them,

A good selection of phones and tablets. They do have phone proctors but limited choices by enough for the type of phone you buy. The staff there are very awesome and and very knowledgeable. They can help you out if you have any questions.

Great customer service!!!

I used T-Mobile as my cell phone provider for many years. I chise pre-paid plans, they were cheaper than the monthly options that they had. Reception in the area was good, some times when I would travel there were issues, not too bad. My problem comes in when I was switching plans... the guys in the shop couldnt help they just took up my time and caused me more frustration. I ended up taking care of it over the phone myself, ugh.

I had a great tech. She helped me at up everything and very quickly too.

Had an AWFUL experience at another store so came to this one to get my issues resolved. They are great when it comes to selling you something but absolutely suck when it comes to following through with things they promise. Its obvious all the employees are cut from the same cloth. Theyre all about the sell sell sell, but then screw you when you actually need service. A complete bunch of LIARS! Im so disgusted that I didnt switch carriers when I had the chance. Run fast and run far from T-Mobile!

Absolutely terrible!!! I went in JUST TO SEE HOW MUCH IT WOULD COST TO SWITCH from ATT to T-Mobile. They ended up signing me up to a plan without my consent, and now I’m constantly getting bills and having to call customer service because nothing’s being fixed. I don’t have a phone from them, and I’m not using their service. Absolutely, 100% do NOT recommend this store.

My phone had stopped working out of nowhere so I went in to this location to see what was going on. The employees didnt even look at my phone when I told them the problem. I couldnt remember if I had insurance on the phone so they looked up my account and told me there was nothing they could do and then tried to sell me a $750 dollar phone. I obviously, didnt want to have to pay for a brand new phone on top of a phone that is defective. One employee was watching videos on his phone during my visit, which I find to be unprofessional. Went to a different location (Mayfair Mall), that actually gave me the time of day and found out I actually did have insurance and could replace the phone for $5 under warranty. Good thing I didnt buy a new phone! Im upset because I dont feel like the employees even tried to help me out.

The best T-Mobile location. Customer service the best. I passed up other locations because they lack service with understanding.

This store used to be amazing and I gave it 5 stars. Then DeAndre left (or at least I havent seen him lately) and it has gone down the drain. My last 2 visits they added insurance to a phone that I purchased without asking me if I wanted insurance on it. And they added a data line to a line that I had not used for a year without my knowledge. Luckily the 1-800 number (after 30mins) was able to fix the issues caused by the scumbags that work at this store now.

Went in to see Bobbie, the Manager, to finish paperwork on getting done for them paying off old contract. Was treated respectively, as always with Bobbie. Completely satisfied with service I received here since New Management and team.

Cant believe people rated the store well been there multiple times every time it was the Shittiest customer service Ive had deleted stuff from my phone without telling me or asking me couldnt even accept a payment took 2 hours to transfer my phone numbers from one phone to a new one never go to this T-Mobile store the one on South 27th Street or Oak Creek or any other location has been extremely better

Absolutely wonderful staff! Very friendly and willing to help you.

I dont have a problem with capitalism, you just dont have to take advantage of people to make buck, next time T-mobile in Tosa.

This location has been great everytime Ive visited.

I always like coming into this store for help or questions. The staff is friendly and extremely helpful.

Horribly slow customer service. In store for half an hour to buy a case and only 2 customers were seen. Just walked out, couldve had one mailed to me faster.

Some days you can get good customer service

Love this store

Changed my sim card for free. A different location wanted $15

Good customer service was in and out doing the note 7 recall

Always get great service when I go in there

Not helpful or friendly on my one and only visit.

Great environment, great sales people, always friendly.

Not the most ethical business practices, will not disclose extra fees or charges

Great service very nice staff

Was waiting for a bus in front of t mobil

Great customer service!

Its in the neighborhood to pay a cell phone bill or getting a new cell phone

Great for temporary job

Store opens at 11 got customers sitting out here until 1115 before they even open the doors worked seem very unmotivated

Awesome store

There customer service stinks and quite rude

I got a new hat

Excellent service

Franchesca M and Ricky attended me today at the 7001 w greenfield avenue store, they make an excellent team, they helped me to clarify all my doubts, they are very kind, friendly and respectful, I am very happy and satisfied with 6 good offer lines and equipment As employees I give them 100