Their food is tasty, however ordering for delivery is horrible. We ordered breakfast a few times from here and something was either missing or cooked wrong. This past Saturday we ordered the Breakfast Box #2, which comes with French Toast, Eggs, Meat of Choice and home fries. The eggs were over easy, when we order them over hard and they completely forgot the French Toast for all 3 orders. When I called back to inform them, the hostess said their chef read the menu wrong. They were able to deliver us the French Toast within 30 minutes.
Bagel and deli creations are rude and nasty not to mention slow and inept. I am an extremely patient and friendly customer, I will take my business to one of the other many bagel shops on Long Island. There is a girl with short hair that is extremely rude. The bagels are not good enough to deal with how slow and unqualified they are here. Ridiculous- DO NOT GO HERE!
I used to eat here all the time, until one day I found a fly buried in my macaroni salad. Its been several years since then and I finally came back for a 2nd chance.Just now, I counted about a dozen flies buzzing around in the couple minutes I was in here. I should have taken a picture. I might not even eat the bagel I just payed for. 😳
Prices are ridiculous. He told me side salad was included with the sandwich that was already $12 and they charge $2 extra for the side salad. It is just sub par deli food for almost $15. I bought a sandwich with the same things in it and a side salad for $11 in NYC.
Older woman behind the register who has glasses and brown hair and is only there 3 days a week is very rude and nasty. Tried to place an order as she was just standing there staring into space and she said talk to the 3 girls right there with there back to you. I said miss they are busy can you please take my order, she says I’m not interested I’m only here 3 days a week I don’t care. VERY RUDE. On another note Spanish woman who helped me was so sweet and polite probably to try and make up for how rude the other woman was to me and also to 2 other customers who came in same time as me. Wont return here anytime soon.
I come here pretty often and usually satisfied with the food and service. However, when I pay almost 10 dollars for a hero, I expect it to have at least close to a pound of meat in it and not two to three slices of each. I did go back to let them know it wasn’t acceptable. At first they were a bit argumentative. However, they eventually corrected it. In my opinion, afternoon staff on the weekends need some training on how to make a proper sandwich.
I’ve been coming here since they first opened and I must say quality has definitely declined since. I still try to support and come every so often but today may have been my last time. They offer 10% to EMS, firemen and police. I’m a nurse and thought that 10% would apply to me too. Nope was refused it after I showed my ID, we’re in the middle of a pandemic and nurses are on the front line but we’re not good enough for 10%. With the quality here now it’s not even worth it.
This is definitely a great spot for breakfast.
They take FOREVER to make any meal.. they are rude and leave you on hold forever.. You chose this job..you knew what you were going to have to handle..quit If you cant handle it.
Placed an order on Grubhub at 11am - the estimated delivery window was 30-45 minutes which was awesome given its New Years day... fast forward two hours later, I cant get a hold of anyone on the phone, and when I finally do, they tell me theyre not doing deliveries and ask if I want to pick it up... so my order was never worked on, no one called me when the order was placed to let me know they couldnt deliver, and were just waiting for me to call and ask about my order. The short response of well weve been busy was a nice cherry on top. I get its New Years Day - but maybe turn off delivery orders if you cant handle the demand, and dont waste peoples time.
Good food great staff
I paid $1 extra for a bacon egg and cheese bagel because I came after 2 pm & that’s understandable but don’t give me half warm eggs, I’ve never had a cold bacon egg and cheese, I won’t be returning ever.
Bagels are very fresh. People are professional.
Place has good bagels however they almost always get our orders wrong. We usually just order simple bagels so it is hard to understand why they can’t get the orders correct. I would check your order before you leave.
I ordered two sandwiches and two drinks from this deli through Door Dash. It was quite highly rated there(with 4.8 stars) so I thought I’d give it a try. However, when I received my order both of my drinks were completely spilled in the bag and had soaked my food.The drink lids were opened and the cups were loosely wrapped in plastic wrap. When I called and explained what had happened the employee on the phone was extremely short with me and completely blamed my Dasher for the issue. This was my first time ordering from here and will certainly be my last too.
Dirty and overworked cockroaches,up and down on the basement and too many 🐁 mice
The girls try to be nice (they dont try hard) but cant get an order right if their life depends on it and my food has been cold twice upon picking it up youre better off going somewhere else
Had a order for delivery since 8.19am. It’s now 11:24am. I haven’t received anything. Unbelievable. Refund my money please. It’s crazy you guys would do something like this at this time. Just ridiculous.
One of the best bagels in town, their veggie cream cheese is delicious, and bagels are soft! Marlene took my order she is friendly and nice, friendly staff. I do recommend this place.
Expectation / reality 😡😡 I’m so mad!
We have ordered from this deli multiple times and have never been disappointed. The food is always fresh and delicious. When ordering delivery the staff really go the extra mile to wrap up all drinks and soups to ensure they won’t spill. Thank you so much for great food and service! ❤️
Awesome bagels. Great staff.
Ordered and they never showed up never ordering here again also they have worse reviews on yelp.
Always a good sandwich or BEC
Just dont go there when youre in a rush, is crowded and the waiting is average half hour.
Had to walk out of the store as employees do not require customers to wear face masks. I asked twice to have the customer put a mask on and was ignored by two different employees. So I took my money and order (for six egg sandwiches) to another bagel place. It’s a shame, I have enjoyed the food here for years but in this day and age and the company touting they’re compliant with state and CDC requirements I won’t be coming back here again.
Weve been going here for years and they have, by far, the best bagels in the area. However, we wont be going back. We know the times are tough, but that doesnt excuse the surly and non-safe behavior of the staff. Last time I went, I politely asked the woman serving me to cover her nose and I got an obnoxious response back to the effect of I like to breath. My husband has been there a couple of times also - many of the staff arent wearing masks correctly and their noses are exposed, some staff arent friendly, and orders have been wrong. We understand that orders can be wrong, but its the unsafe and rude behavior of the staff we wont tolerate any more.
I ordered Saturday evening for an 8 am pick up. Went to get it and they said everything wasn’t working and they never received my order. I was assured the charge would not go through. SURPRISE it did and it now Tuesday and no refund. I would like my 97 dollars back!!!!
Great bagels and great deals, I parked in the back for easy access 😉
Love the staff girls r always so friendly and they make the best sandwiches I visit many delis on the travels during the day and when im close to this deli its always my stop.was there today the Dylan bbq was a hit
Have eaten here many times over the last few years, however, after todays events will never do so again. I ordered chicken salad on a bagel, after getting home it was egg salad... that’s fine, people make mistakes. Brought it back only to watch them scoop the egg salad off the bagel and put it back in the case!! I said something (being it is a pandemic and they have no idea what I could have done to the bagel/egg salad). Who knows what else they do with their food! Not to mention the people in the back not wearing face masks. Very disgusted. Will never eat here again. They deserve to be shut down with that kind of food hygiene. Beware!!!!
Place is poorly ran and very unorganized. They take care of the uber eats, doordash and whatever other delivery services there are instead of the customer that are waiting on line. 9 out of 10 times food is made incorrectly but you are so annoyed for waiting that you dont want to go back and wait longer. I gave this place numerous chances but the only way I will return is if there is different ownership.
I’ve been ordering from this place for years. I often recommend this place but for the past 3 times in a row I’ve been there they have ruined my order. I will not go back. Their wait time is extremely long for no reason. I wouldn’t mind waiting if the food was worth it but it’s really not anymore. They never get your order right even after asking you 20 times to repeat your order..
It wasnt bad. Maybe Ill come again
Super slow, half the girls had their masks below their noses. You could see into the kitchen where they had trays of bacon sitting on the bottom rack of a shelf with a guy sweeping around it. Never again 🤮🤢Edit: I actually felt so bad about the food that I ended up throwing it out and going to a different deli. I was not going to risk anyone getting sick.
Very nice service!! Me and my coworker love your sandwich from you guys😋I love my roast beef sandwich♥️Thank you !!
Bagels are soso. Customer service is something to be desired
Best bagels in town.
Went there and got multiple things including a bagel with lox, cream cheese and butter. We got extremely sick. The lox tasted odd and someone walked in complaining about their cream cheese being spoilt. I should’ve taken that as a red flag but I didn’t. Ended up getting such bad food poisoning. And on top of all this, during a pandemic they’re cash only. Not eating here again.
Best bagels on the island period. Made from scratch. They even make their cream cheese from scratch.Their employees always provide service with a smile even in the face of a difficult customer.
I ordered a bagel with lox cream cheese and the cream cheese was extremely sour. Another time I ordered 12 bagels plain, sesame and poppy and they put an egg everything in there. There are so many other bagel places to go in west babylon that are a million times better.
Very sweet and polite cashier. Food was delicious!!!
Good food and service. Have been ordering my breakfast from here for the past 5 years.
Great food, professional and very kind staff
Ive been coming here for awhile. I live in VA, every time I visit my family I stop here. Employees are very helpful and polite and friendly.
Food is great and the staff is very nice. Great place.
Better than most bagel places in an area that is saturated with bagel places. Extra stars for having a build your own sandwich option available for online ordering where most places dont give the option.
I gave this place several tries. But each time my order has been messed up. Things are toasted when not asked, buttered when cc was asked for..or even lost by the time I show up. When I go inside to pick up, the employees behind the counter are easily distracted/flirting with police. I try to give businesses the benefit of the doubt during the pandemic; but some of these faults are inexcusable.
This place is the best bagel shop on 109! The food is great and the staff is even better! Holla Elizabeth! Como Estas? Bagels are always fresh and the coffee always hot! Love eating here.
This is my favorite bagel place in town everything that I have tried is always fresh and delicious and the staff that works there is nice and friendly.
I get my breakfast there every morning, and the Service is wonderful all the staff are pleasant. The lunch is also very goodVegetable tuna is my favorite yummy
No one changed there gloves after touching everything sevring people cutting sandwhiches and handling money.
A great place to eat. Friendly staff great service. Military & senior citizens discount.
Order here 2-3x a week while at work. Never disappointed!Even the delivery drivers are wonderful!
Nice people but the bagels are hard as rocks. This isnt the first time Ive gone to this place and had this happen to me. Its been every time. Sucks because they are so close but Id rather go to any other bagel place out of the way from me to at least get something editable.
While in the deli customers were coming in without face mask. staff saw how leery the customers who were wearing face masks were as they try to move away from unmask the staff said NOTHING. Put on mass will also allowed to use the open coffee bar to serve themselves. VERY UNSAFE NO CONCERN FOR THE WELL BEING OF THEIR OWN STAFF OR CUSTOMERS.
Beautiful Service in and out
Great staff and food
Ordered my food. Bagels came delivered correct but my egg sandwich was completely wrong. The person that took my order got it right but the person thatCooked it made it completely wrong. This is yhe second time this has happened. Probably wont order from here again. Sorry
IF I COULD LEAVE ZERO STARS I WOULD! I WENT AND ORDERED A SIMPLE HAM,BACON & MUENSTER CHEESE ON A ROLL. WHEN I GOT HOME I CAME TO REALIZE THEY HAD PUT A SINGLE PIECE OF HAM ON MY SANDWICH. WHEN I CALLED BACK AND ASKED FOR A MANAGER THEY TOLD ME HE WASNT IN AND THAT THEY COULD HAVE HIM CALL ME BACK THE NEXT DAY. I WILL NEVER GO TO THIS DELI AGAIN.
Very professional and nice people who work there
Have gotten the Dylan BBQ and it is so delicious! I have had it multiple times and it is amazing every time. The potato salad is delicious! No matter what I get here, I know its going to be fresh and delicious!
Overpriced, average at best food,they would not even replace an item they forgot and I paid for.
I go all the time good place
Hit the spot a 8 oclock in the morning
Been there a few times and the food is very Tasty. not a very friendly staff
Love their bagels. Lots of kinds freshly made, in house pastries. They deliver and cater. Weekend nightmare to go because they are so good they are very popular and need more staff or faster working staff. All in all worth the wait.
Fresh bagels, and food prepared as you requested. The place was crowded and there was a wait, but it is understandable because the quality of food and service is remarkable.
The owner was really nasty with his employees.
I frequent this joint with family often and never had bad experience with service. On contrary they are always super friendly no matter what time of day. Oh and best bagels in town!
So one day I had came in and had stood infront if the counter and was not asked if I was being helped and when I had told one of the employees that I was their to pick up and call in order and the response I got was okay and? The employee then went ahead and rolled her eyes and had asked someone to help me. I’m sorry if I sound like I’m coming off harm but I mean another customer besides me had also made a comment and also had agreed when she came in she was not once asked if she needed something until she had to call over an employee after the experience I had I will no longer come to this location that I’ve been coming to since I’ve been a kid
Nice staff, good food, staff works fast and together to get you in and out
FA lot of customers, and smells good.. very good. Place and food..
Usually takes too long for egg sandwiches, past few times Ive gotten it with cheese forgotten or really small amounts of meats etc. 5 bucks for that? I can do this myself, I mean come on.A side note, the ladies are sweet and pleasant, its just the eggs... very much h
Great egg bagels and cinnamon raisin to be had - salads are fresh and service is friendly.
UPDATE: My job keeps ordering from there. I shouldve learned. I ordered 1/4lb of salami which came with a nice chunk of corned beef in the package. I ordered 1/4lb of pepperoni which still had the wrapping on in that I had to peel off each piece. Finally I ordered 1/2lb fresh mozzarella which had pink dye all over it. How they can serve these things to people is beyond me.Their food is good, but their service is not great. The woman who handles phone calls for deliveries snapped at me and left me sit on hold after I called back 25 minutes after placing my order so I could get a total. The only reason I need a total is to prevent the driver from getting stuck at our facility while we gather the money. I worked in the deli business for 10 years prior to this; and I have never experienced someone this nasty, nor never found the reason to be that snippy myself. I will be taking the corporate business elsewhere, that is for sure.
Pretty solid place...i enjoy their bagel twist.
Long wait ! Dirty Coffee pots ! Awful eggs sandwiches!
Do yourself a favor and text your order in. Much easier. Super convenient. Im here (probably too) often.
Best bagels I can ever find so farI love there cinnamon raisin and bialys
Got egg sandwich (BEC) on bagel. It was horrible. Bacon had a strange chemical taste. eggs tasted as if were on the way out. Bagel was decent but ruined by egg n bacon horrible taste. Overall it was bad
Food was good. Took a long time to make my food though. Ordered egg sandwiches and bagels with cream cheese. Could get packed with people on Saturday and Sundays.
Never let down here. I used to work nearby but now I pass it every once in a while when Im on the road. If I know Im headed out west, I stop by for breakfast or lunch.
Been coming here for over a year. the food and the service is excellant. everyone is friendly and they can make anything you want from vegitarian options, fresh squeezed oj and more.
The bagel and cream cheese was good, but anyplace which doesnt accept debit or credit cards isnt with modern times. The ATM is in the place but Im sure the usage fee is more than the cost of a bagel.Get in the 21st century already!
Great place for breakfast and lunch. Bagels are good. Most conveniently located bagel shop for people above 109.
JUST WISHING . Eva. A HAPPY BIRTHDAY AND MANY MORE AND ALL THE YEARS IVE KNOWN YOU HAVE ALWAYS PUT IN 100% TO UR JOB AND YOUR CUSTOMERS THATS THE WAY U ARE.I HOPE UR BOSS RECOGNIZES UR. LOYALTY HAVE A GREAT A WORK .
Awesome paninisNothing more to say Just love itThanks
They were friendly and quick. Unfortunately when I ask for a muffin toasted with butter. I was hoping for a toasted muffin, not microwaved.
Food an not bad but the cooks don’t make the food the way you exactly order it. Little pricey $2 added to a bacon egg and cheese for “extra bacon” it doesn’t taste “that” great for that price
The food is excellent, and the hospitality was on point. I would recommend this bagel store to a friend.
Fantastic food and service. They greet you by your name, not just an order and go.
Good food. Decent service.
Great breakfast options. Very fresh, highly recommend the egg sandwiches. Always busy and friendly!
I love this deli i go everyday they kno exactly what i prder and are very quick.
Best bagel I’ve had in NY. Cheapest as well!