Great experience! Darrin was so helpful, understanding, got me the car I wanted. He wasnt trying to fool me or anything, right to the point with trying to take care of me. Great customer service!. I highly recommend speaking with Darrin if you want to buy a car.

Went to try to buy a chrysler 300. So the salesman told me he had to go to the back & look at some things. I didnt see him again. This was an hour before the dealership closed. He pretty much left me hanging.

Our Sales Rep Darrin is phenomenal. Gave us great, fair deal but doesn’t go away and always helpful and professional.

Amanda the service rep is the best they have. She always makes the experience painless

I cant say enough good things about Infiniti of West Chester and my car buying experience! Jake is a great salesperson - he found the perfect car for me and made the process as stress-free as possible. Their customer service overall is a 10 out of 10. I highly recommend checking them out if youre looking for a different kind of car shopping experience. You wont be disappointed!

Just got my pre owned car a few months ago and the dealership has been really great with everything from sales to service . Looking forward to their great service and would definetly buy from there again

The best thing smoking, excellent no haggle price. Ask for Darrin hill- sales.

From booking the Service; to reviewing the work and to the payment all was seamless! So easy!!

The Service department is the best! Each person I’ve interacted with is very personable and friendly. They always accommodate and have you and your vehicles best interest at heart. I worked with Amanda the most and she is top notch. I couldn’t ask for anything more.

The sales team was great! However, I don’t think you touched/detailed the inside or outside other than spraying the wheels. The center console has dust/crumbs/something gross in the cracks and around the shifter. I asked yesterday to buff out a couple minor scuffs on the outside. This wasn’t done either, so I did it myself.This is definitely not what I would expect from a higher end dealer.Our sales man was great and very knowledgeable.ThanksJosh Loren

Worked with Geo and Shauna on procuring a Toyota Tacoma. Not only were they extremely friendly, they were also the most low-pressure sales I’ve ever had the experience of working with when buying a car. Geo is the kindest, best salesmen I’ve had the pleasure to work with! Thank you!

Very knowledgeable. Very pleasant and inviting. Not pushy at all. So much to learn and Dave was so pleasant and patient! I came back to Infiniti and I am very happy I did.

Had a wonderful experience Darrin showed the best customer service and he helped me from beginning to the end. Communication was great. The team helped me get the car I wanted.

They were fast and accurate. Great service.

The Experience was great due to Ken. He was so kind friendly. I will remain a customer due the all the kind people Terry in Parts and Barb in parts and Ken was awesome and treated like VIP.

Left my car key in another state and was on a time crunch. Andrew took care of me and made sure to give me updates on the status and my issue was resolved before end of the business day.

My transmission issue was fixed, however, my headlight issue was not. I do not feel that my concerns regarding visibility with my headlights was taken seriously. I asked them twice to make sure the headlights were functioning properly and they assured they were. The nextEvening after picking up my car, I almost got rear ended because I couldn’t see ahead of me and had to slam on my brakes to make a turn.

The sales team and the environment of the location and office was very nice and welcoming. Jake White our sales rep was awesome and very helpful, he did a great job all around.

We can’t say enough in what a pleasure it was to purchase a vehicle from Jake! He made it seamless. We never felt pressured. He explained everything to us so we understood. His enthusiasm was refreshing as we have never experienced that with any other. It is obvious how much he loves what he does and his vast knowledge of every little detail of the vehicle is incredible! We will be back!!! Thanks again! Lisa and Law Blank

As usual, I received top notch service from the crew in the service dept. at Infiniti of West Chester. My Service Advisor Ken, clearly explained everything to me. We set a date and he reserved a loaner car for me. The warranty work on my Q50 was performed promptly. Thanks guys!

Mark and Darrin delivered a great customer experience. They both communicated in a timely manner and helped make the transaction seamless. I would highly recommend Infiniti of West Chester!

Great experience. Andrew is an excellent service rep. Communication was frequent and informative. Work performed was completed quickly. Entire staff was incredibly professional and polite.

I actually enjoy taking my car in for service to Infinity West Chester nice clean place to hang out and everyone’s very pleasant!

Andrew was very helpful. I was in a out of there in no time. Will definitely take my car here again

Amanda was amazing and so helpful navigating me through my car repair!

I worked with both Jake White and Ken Raysor and had such a positive experience. From Jake working to get me out of my lease and into a new car that I absolutely love!! THANK YOU!! And Ken, managing and exceeding my expectations in the Service Dept when I had an issue with my car. They both went above and beyond to keep me happy and wanting to continue to work with Infiniti. Thank you for providing such wonderful customer service!

Great service, got me in the same day when I realized my inspection was up at the end of the month.

The Infiniti Service team rock! My tire blew out and they did everything possible to figure out how to get my car to the dealer - even towed it and let me know what was going on and even drove my car back to my house! For such an annoying scary thing to happen they made it smooth with great service and personal touch!

I’m a long time infiniti owner and i have high standards in regards to service, customer and maintenance alike. i’ve only had a few interactions with WC, but so far, they’ve knocked it out of the park. Amanda and Drew have gone above and beyond for me and my wife. don’t get me wrong, i expect excellent service from infiniti regardless of the dealers location, but these two fine humans are exceptional. change my mind… i’ll wait.

Great customer service when provided with the correct customer rep. THANK YOU AMANDA YOU WERE AMAZING. You want the correct rep, AMANDA is your person

Excellent service. From the moment I arrived until I left the experience was wonderful. I will be back.

I highly recommend seeing Jake White...he was a pleasure to work with in getting me into my Q50 Red Sport...it was worth the 5 hour drive!

Excellent Professional. Customer Service with impeccable Facilities. They show their gratitude and appreciation for you business. A rare trait in todays world.

Great location, clean lobby, courteous staff, great service department!Highly recommend

Ken in service was invaluable. Great!

SERVICE ADVISOR WAS VERY HELPFUL . IN UNDERSTAND FIRST TIME OWNERSHIPOF PREMIUM VEHICLE. EXPLAINEDALL DETAILS OF WORK DONE. AND THE CARWASH WAS A SURPRISE . BUT QUESTION DO THEYVACUUM ALSO 😎📖✝️👑

Very impressed! This is the location that checks all boxes to top notch, smooth service for your car with professionalism by all staff!

Great experience...... nice loaner car was ready when I arrived. .. timely turnaround time with checking my car...nice text message outlining everything they recommended, giving the option to decline any service not critical.... great welcome when I arrived to pick up my car. Highly recommend!

Surprised that the general maintenance service took over 2 hours, when we were told that it would be about an hour, to hour and a half. Surprised also that my newly detailed car that was done by us had a greasy driver’s window & our head liner had a black grease hand mark on it. We requested NO complimentary wash as last service the car was left wet and it trashed our cleanly washed car. Surprised that little attention to detail was showed, maybe we should slow down a bit and make your customers happy.

This is our second purchase from Infiniti of West Chester and it could not have gone smoother! Thank you to Jake and Mark, along with your finance department for making this an incredibly easy experience. I am in LOVE with my new car! You guys ROCK!!!! #bestdealer #newcar

I took my 2016 QX60 to this dealership for a second opinion about a problem with a vibration from the rear when making turns at low speeds. My local repair shop diagnosed it in 5 minutes based on an Infiniti issued service bulletin that documents a well known issue with the QX60 rear electronic controllled coupler. Despite that Infinti of West Chester charged me $165 in labor to diagnose the problem. Then they said it would be $2150 to fix the issue, and that the electronic coupler itself is over $1600. My local shop said the coupler was $1100, and a quick online search showed that the part is readily available from Infiniti dealers for that same price. I understand the dealership needs to make money, but this is flat out ridiculous.

The service for my car was fair and reasonable. Very satisfied. Andrew wa s gr8!

Needed a New Key Pob, they helped make it so easy. Even did a mini Inspection of the car so I knew what I was dealing with mechanically. Andrew was my service advisor he definitely gained my business moving forward. Tech team was great too, my Infiniti was a lil dirty and Sam hand washed my car just cause! Thanks Guys

I would highly recommend this dealership for servicing. The whole experience was smooth and simple. I made an appointment online, they confirmed via email and text. I requested a loaner which was available when I dropped off my vehicle. When I arrived, one of the techs went over the issues that needed to be addressed. Shortly after I was contacted by an associate, Amanda, who was very professional, courteous and knowledgeableand she kept me informed of what needed to be done and how long. I then received a text with a document attached explaining what needed to be done and/or any recommendations and price. I checked off and signed off electronically on the work. A part needed to be ordered, however it was done w/24 hours. I received a call from Amanda letting me know it was done, I dropped the loaner off, paid the bill and retrieved my vehicle.

Amanda in the service has always been a great help with both of my cars when needed. Turn around time is excellent.

Easy in and easy out! Very professional and great to deal with!

The folks here at Infiniti of West Chester are efficient and polite. They do the job right the first time. Their service professionals are top notch. I live in NJ and travel over the bridge just for their service. Thank you.

As alway, Amanda and the whole service team provided white glove treatment for my service appointment today. I was in and out for drop off and pick up in no time, and all services and work done was explained and approved by me before the work was completed.

*----READ THIS BAD REVIEW!!!DO NOT BRING YOUR CAR HERE!!!Had the car for 2 weeks after they replaced the engine and turbos, my car died 1 hr away from home with an injured military person that I barely took to the doctor since my car was acting up. Paid to have the car towed to infiniti for them to tell me that I need to pay $1000 for a sensor that they messed up while replacing the engine. Got the car fixed with an infiniti sensor that costs $150. Little do they know that I have reported them to Better Business Bureau and Infiniti Of America for charging costumers for something the messed up..

Service was performed quickly. Service writer was very friendly and conscientious. Comfortable and clean waiting area. Great experience.

Geovanny was great! From the initial inquiry, I was kept up to date with the status of the availability of the vehicle. It’s was a very quick and painless process and one of the fastest turn arounds I’ve had at a dealership. I would highly recommend them in the future.

Timely, courteous, neat. I love infiniti

Jake White is one of best salesperson we have dealt with this is the second Q50 we purchased from him and both times Jake provided exactly service.

This was the first time my wife brought a new(used) car in for service. She was very happy with the entire experience

The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful.

Wonderful streamlined experience! Amanda is great, too!

Great experience! Very helpful dealership, no pressure sales and easily met my requirements on my new vehicle lease.

Friendly and engaged service representatives. You feel taken care of here. Thank you!

Ken is a very good Service Advisor with excellent customer service. He kept me informed throughout the day with updates.

Great experience with our sales consultant Darrin and Shauna. She stayed behind after closing hours to ensure we were taken care off. Thank you for a great experience.

Made purchasing my vehicle very easy

The service as well as the service team are awesome. It wasn’t the reason I purchased an Infinity, however it’s the reason I’m still driving an Infinity.

I love Infiniti of WC! Everyone in the service dept is fabulous and the reason why I keep buying my cars there! It’s nice and easy to schedule and they have the best customer service ever! 100% recommend!

Always provide great customer service! They make you feel like royalty! Thanks to the service department for buffing out my vehicle and taking care of my wife

This was my first time going to West Chester Infiniti for service. My service coordinator, Ken, was very friendly, courteous, and helpful. I look forward to going back for my future service needs.

I love this dealership! Darrin and Paul were amazing! The customer service was beyond exceptional!

Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

Joshua Rice was a terrific salesperson. He did not pressure me into anything. The car’s listed price was fair and Shauna Willen helped me find financing options were with reasonable interest rates.

Josh called me the day before my appointment and gave me the prices on the car I wanted. When I arrived, the numbers stayed the same. There were no “get you there” numbers. Once I was ready to purchase the car, the process was quick and smooth. I left a happy customer.

Drove all the way from Union County NJ and it was soooo well worth it. Started speaking to Mark over the phone and text and worked out a deal in a few minutes. Once we got to the dealership we were introduced to Dave who was also great. Both gentlemen were professional, easy to deal with, straight forward and very accommodating. All in all, this dealership is super easy to deal with. No loopholes to jump through and non of all the other nonsense that other places put you through. Highly recommend this place to anyone looking for a new car! Exceptional customer service!

Excellent Service and attention from Shauna and Geo! Outstanding!

Went above and beyond to ensure my windshield wiper blade was functional.

I was able to get a service appointment right away and the work was finished earlier than expected.

Took my car in for 15,000 mile tune up. Ken, my service contact manager, was very helpful. Explained the total breakdown of what services would be involved, how long it would take, and offered me a loaner. He called 2 hours later to keep me informed on status, with total cost amount. When I went to pick up, dealership was very clean. Receptionist welcomed me, showed me where Ken was. He changed a battery in key fob I forgot t bring in earlier. I then went to receptionist to pay bill. She then informed who would be bringing my car around. The gentleman who brought car up front was very professional. All in all, a great experience.

I needed to bring my car in for a major repair, replacing a valve cover gasket. Turns out the work was covered by warranty, nice!. I was given a loaner car for the day. In the course of the repair they identified another issue which they also fixed under warranty. Nice again! The work was done efficiently and correctly in about six hours time. I was also in and out each time in under 5 minutes. Rebecca who handled the service was great with prompt and courteous communication. I could not have had a better experience. Thank you guys!

Great customer service! I will buy my next car from Infinity of West Chester because of the great service.

Always helpful and friendly service on my vehicle. I have brought my car there several times and every time I have been satisfied.

Luis Moreno provided excellent service, from his follow up thru to his ability to navigate our tight timeline, Luis was a pleasure to work with.

I recently had my car in for service regarding a noise issues under the hood. The service department was able to identify and fix the problem as well as gifting a tire rotation. Service was fast and friendly.

This was the most pleasant car buying experience I have ever had. Jake was great. Everyone was so friendly. I could not recommend Infiniti of West Chester more. It’s a great place to buy a car, and I look forward to my relationship with the dealership for years to come.

This is my first time getting service here and it was easily the best service experience Ive ever had. Booking was easy and I pretty much stepped right out of my car and into a loaner. Everyone was so kind from the time I dropped off until the time I drove my car back off the lot. Buying and servicing here were great decisions.

The customer service was great, I was given a loaner car, they sent text messages throughout the day about the progress of my vehicle and they got all the work done in one day.

This place is AMAZING! Rebecca in service will take care of your car like it was her own. She is enthusiastic, knowledgeable, and I have the highest respect for her. And she does for all of her customers, associates and every one else. I personally recommend her to anyone with an Infiniti. The facility is truly state of the artAnd I only give a AAA+++ with a recommendation less than 5% of the time.Since I am a Google Guide, I am accurate and impartial.Rebecca can take care of insurance and service contract claims. Even get an estimate on body repairs.Many people I meet say how great she is.The technicians are brilliant and can diagnose and repair anything on your Infiniti. Their skill level is that of an engineer and computer programmer. The Parts department is one of the highest stocked in the country. They also have tires in stock and always have a special such as buy 3 tires and get the 4th for a dollar. Great prices on quality brand tires.

In today for an oil and filter change…as always, nothing but top notch service and education on my vehicle!

Geo was attentive to what we were looking for, and luckily there was one vehicle that hit the right spot. Geo and the sales manger worked with our budget and met us where we needed to be. Next time, we’ll go with a brand new vehicle once we are done with the 2018 QX60.

Nice place with nice people very friendly and accommodating,will highly recommend going to see them and also great service check with Kenneth Raysor.

Everytime I come here for service, everyone is very polite and courteous. Amanda is very efficient and makes sure that everything my car needs to continue to run smoothly gets done

Amanda is AWESOME and deserves to run the branch! Her common sense and people skills keep me driving Infiniti products!

Ken, in the service department, took great care of me when my car got a flat tire. Every time I have had my car serviced at Infiniti, they have always been honest and efficient. He got me in right away the next morning! Great service and kind people!

Infiniti of West Chester has been great to me. Best customer service I ever had. Kenneth in service has been outstanding from listening to my car’s issues to getting the work done. They didn’t spare a penny to make me happy. Even for loaners - they did not have one on hand because I showed up late that day, he still rented me a car to go home with! I am giving them A+ for their service.

We had to take our car to Infiniti for a warranty concern and they were very efficient and quick and we were not charged. I would highly recommend!

From a service standpoint, I have really had no issues working with this dealership. They are ready and able to do all the service needs Ive required over the years. Having loaner cars available is nice, and lots of places do that, but it is nice to get current generation vehicles that they also sell models of, as your loaner.From a a car dealership standpoint, I have found them to be quite cordial, but they are a dealership, in the business to sell cars, so I also do understand that they will act thusly when you are looking to buy. I dont think they have every tried to rip me off, you just need to make sure you know what to do and say (and not to do and say), just like anywhere.

Very pleasant experience in dealing with Jay Piacentino and the staff here at Infiniti of West Chester.

Great communication with service advisor Raysor. Kept me updated. Reliable service. Exceptional customer service. Great experience.

Great service. They recommend what is necessary without pushing additional spending and their work and attention to customer satisfaction is first rate

My service person was personable, clear concise and flexible. The young lady who checked me in as well. I dont remember her name but she is in the service department as well.

Everyone at the service area was extremely friendly. To be expected, they tried to get services done that weren’t requested. Just say no as I did.

Very unprofessional internet department, the gentlemen rushed me off the phone, called me bro. Didnt even introduce himself or asked for name or number. I was looking to buy an Infiniti out right today, all I wanted to do was negotiate and come to terms before I drove 2 hrs out of my way, couldnt even relay an offer within reason to the manager.

Terrible customer service. No one has returned any calls or emails In three weeks.

My experience with Infiniti of West Chester was great. Devon & Shauna were so helpful with the experience and made my time there very fast and convenient. They also have great deals. I felt comfortable during the entire process. Would highly recommend.